In short, Dr. Szeto not interested in answering questions, a messy office space and ridiculous lead times for new lenses. When I go to a doctor it is important to me to ask questions and to get answers. Dr. Szeto rolled her eyes after my 3rd question and instead of answering my question she lectured me with useless and basic information. The least I expect when I go to a doctor is that the doctor is present and responsive. Even though the office was not busy I felt that I was being rushed through a process. Procedures and tests were not explained, staff did not introduce themselves with their names. I am sure I can do much better in and find a doctor that is present and takes time to answer my questions. The space itself appears to be a mess, there was a makeshift A/C unit in the main room, that seemed very odd. New glasses have a 3 weeks delivery time, that is ridiculous clearly not thinking about the customers nor is it competitive anymore in 2021. Not going back.

If you’re looking for an optometrist in San Francisco, Dr Cindy Czeto (whom was recommended by an optometrist friend of ours) changed my life!!!I can’t believe that none of the dozens of other doctors I’ve seen throughout my life were able to diagnose me correctly!She’s also the type to get an eye mock up and explain to you what’s going on, etc. The office is tech’d up and the staff was SO NICE too. The gentleman that helped us (long hair, dreads — so sorry don’t remember his name) was especially spectacular.Just the whole place — really well done; life changing!

Drs. Hall & Szeto Optometry,they are number one for Optometry.Excellent service and state of the art technology,the customer service is Great

This time, Im just changing lenses on old frames. Two to three weeks, but so glad they can do it. Minor changes all around, but the new prescription will make a huge difference.

Lovely staff - so helpful and considerate

Ive been a patient of this office for more than 20 years. Without exception the team at Hall & Szeto Optometry deliver exceptional service. I never question whether the professional advice from the medical staff is anything less than top notch. Excellent eyewear selection and support. Highly, highly recommended

I love this place. Staff is so friendly and helpful. I was able to visit during COVID and I felt very safe and comfortable.

Love, Love, Love the staff. From the min I walk in the door I feel respected and well taken care of. Thank you most to Mike and Carrie.

As always the staff was great. Answered questions, polite, and jovial - thank you Quinn for helping me find great computer glasses.

Bought my glasses here a few years ago and they have held up great. I remember not waiting very long for them to be completed. Great customer service and quick turn around. Would recommend A+++

Easy to make an appointment. Great service and a beautiful selection of glasses. After my visit with the Dr the staff were very helpful in helping me select a pair of glasses. I picked them up this week, and I have never received so many compliments about a new pair of glasses. They really helped me make a great decision.My appointment was on time and my Dr discussed my options, all in a very nice setting and so close to work. I have been coming here for years and highly recommend Hall & Szeto.

Superb service. I was greeted immediately. Minimal wait time for my tests. Each test was explained clearly. Dr. Szeto is very professional. Guided me through the entire exam, explaining each step as we went along. Also discussed her findings in terms I could understand.The staff made sure I found frames that met my needs. They helped me get a good fit, and even cleaned all of my old eyeglasses.Great selection of frames, in a very inviting setting. It just looks and feels like a professional shop.

I have been going to Hall & Szeto Optometry for many years, dating back to when it was Hall & Chu. I have always found the staff to be very professional, friendly, and helpful. I have never been pressured to buy anything and the staff has always taken whatever time necessary to help me select the perfect glasses. Dr. Hall is awesome. He patiently answers my endless questions each year when I have my eye exams and always indulges my request to email me the photos he takes of the inside of my eyeballs. I cant think of anywhere else I would ever go for eye exams or glasses.

I absolutely LOVE Hall & Szeto. When I moved to SF I found an optometrist in the city, and was constantly coming back to try and find the right prescription. I decided to branch out and try Hall & Szeto, and in one visit they were able to find the exact right prescription for me, and help me out with all of my eye related questions. They are extremely friendly and professional, and helped me pick out the BEST glasses Ive ever purchased. I will never go anywhere else, and recommend Hall & Szeto to anyone looking for a new optometrist.

Glad I found this amazing place. They have cool collection of frames. Stylish and affordable. Highly recommended

Outstanding preparation and service during this pandemic.Eric W DDS

The staff is always helpful and goes the extra mile. They truly care regarding personal and financial health.

I HAVE BEEN GOING TO DR HALL FOR MANY YEARS. DR HALL AND HIS WONDERFUL STAFF HAVE DONE AN OUTSTANDING JOB FOR ME AND MY WIFE.DAVID REDO

My son and I have been happy loyal clients for over 15 years. I am a very demanding customer and have particular vision needs for each of my activities. I can not express how much I appreciate the care and expertise of the staff here. Everyday I am grateful that all I accomplish in a day, what I am able to enjoy, is possible because my sight is the best that it can be. Thank you.

They are always so cheerful, friend and provide an extremely pleasant atmosphere. They are quick, the wait time isnt even noticeable and their expertise is spot on.I have been going to them for over 15 years and so glad I found them. You willnot be disappointed, as a matter of fact, you will be completely satisfied.

Ive been going here for over 10 years. The office staff are professional and personable. Dr. Szeto always takes the time to explain everything to me and answers any questions completely. I would and have recommended them to friends and associates.

Had such a good experience during my annual visit. I was a bit skeptical just because mist of my medical experiences in the bay have been less than desirable. This place was clean and the staff extremely friendly and helpful. My prescription didnt change but I felt at ease and didnt feel like I needed to buy a bunch of stuff or mortgage my life for new glasses which is always a plus!

First time at Drs. Halls office. He answered all of my questions and explained them in a way that made me feel confident that my eye floater was nothing to worry about. Thank you.

Hall & Szeto Optometry is a great place to visit to get your eyes comprehensively tested. The team is very friendly and works hard to determine the optimum solution to improve your eyesight. In addition, they have a broad range of frames that can be purchased!

Ive purchased 3 pair of glasses here and the service is very good. Their selection of frames is excellent. I had a problem with one pair of glasses and they took care of replacing the glasses promptly, without any hassle.

Ive been going to Dr. Hall for more years than I can count. Hes the best.

20yr+ client with nothing but praise - superb eye exams + updated eye-scanning equipment, and knowledgeable doctors. Also, a regularly updated selection of frames with an expert staff for fitment.

Mike and Carrie are the best in the business. My whole family goes to them when ever they need new eyewear...and my mother lives in Dallas.

I used to get my prescription from Hall & Szeto before I had my lasik surgery. They have huge selections of sunglasses, frames with the reasonable price. The staff are friendly. It is a great time to purchase a new frame during the trunk show. Even I do not need prescription lens anymore, I still go there to get the sunglasses.

Great experience as always, wonderful Staff, great appointment with Dr. Szeto, always very friendly and thorough.

Wow, Ive just realized that Ive been going to Dr. Hall for over 30 years... several locations, different generations of soft contacts & backup glasses. Ive also seen Dr. Szeto, Dr Ha and Dr Vu, and all of them have done a great job dealing with my specific vision requirements and performing a fairly long exam each year.Im blind as a stump (blinder than a bat, in other words) so they have to hunt around for contacts that work for me - but they have always found them, and Ill always go back. Any time a new contact didnt feel right or sit right, they always kept going back to the manufacturer until they got it right. I used to need specialized prescription that was not available off the shelf, so if there were a manufacturing defect, they had to get a new one made. Never any extra cost to me. They are thorough, patient and never rushed.My glasses have all possible treatments applied, from anti-glare to the thing that makes them less than an inch thick on the sides. Recently they agreed to do bifocals for me in relatively small frames, though they were unsure I would like the result - and they came out great. I like their selection of frames, though I find it breathtaking what frame manufacturers think they should charge.They process VSP, which is nice, so its not as pricey as in the olden days before I was insured for vision.Great service, great location. Worth traveling across the bay for me.

Another optician referred us here to get my wifes glasses fixed while we were on vacation. They said Mike is the McGyver of glasses repair. Sure enough he fixed them. No charge. And the French woman graciously entertained us with conversation about different cities in the US we both had experience with. Oh, and they have a great selection and wise range of prices. My favorite are Lindberg.

As always, quick and efficient customer service! Quinn was helpful, friendly, and very pleasant.

I have been using their services for a number of years. Each time I walk in the staff has been terrific and helpful...and fun. I have always received the service Ive needed and treated with professionalism and welcoming.

Drs. Hall & Szeto Optometry is a great place. I will never go anywhere else for my annual exam or to purchases glasses. The staff is great and works to meet the deadlines of the clients. Much appreciated.

The service by Mike and his employees is professional and helpful and would not go anywhere else for my optometry needs. I highly recommend Hall & Szeto for both quality and service.

This is my one stop shop for eyecare and eyewear. Ive been a customer for several years and the customer service has never changed from excellent. The doctors to the staff are thorough and friendly. I can always what Im looking for and if not, theyll get it for me. Check them out and ask to see Dr. Ha.

Dr. Szeto rocks! She takes the time to listen my issues, and informs me about the various options I have. I never feel rushed there, as one tends to feel at many doctors office. Plus, her office runs very efficiently-- my appointments are always on time.

Great experience with Dr. Hall, everything was smooth and painless! Id happily send any of my friends there!

Nancy was the sweetest and helped me immediately. I could tell she really cared . I’m on vacation and was down to my last pair of contact lens and was helped in no time, the level of customer service is outstanding at hall and Szeto.

Ive been a long-time patient of Dr. Hall. It is the longest-lived medical relationship I have had. I have always been treated with respect and courtesy and have the highest confidence in the care I receive.

I am normally a fan of Drs. Hall & Szeto Optometry so this is an isolated experience but it was enough of a mix-up that it needed to be shared. I had an appointment on April 1. At that time, I went to order contacts and was told that my insurance covered it all. Hall & Szeto left me a voicemail the next day (April 2) and told me that there was a mix-up and my contacts were not in fact covered in full. That in itself was expected - I had actually been a bit surprised that they had told me it was fully covered. I called back the same day to approve going forward with the contact order and asked if I should pay now or when I picked up the contacts. The receptionist told me I could pay when I picked them up. It is now April 15 and I called Hall & Szeto asking about my contact order. This time the receptionist told me they still had in their computer that they were waiting for my confirmation to order the contacts following the April 2 voicemail. She also told me that Hall & Szeto wouldnt order without pre-payment. In short, whomever I talked to the first time 1) Gave me wrong information, 2) Failed to update the electronic records and 3) Failed to order my contacts as requested. Im really disappointed in their service this time around. Next time, I will remember to confirm all the information I am given by their staff.

Great location, prices and service

I saw Dr. Malik for my first eye exam in a few years. She was thorough and efficient and Ill definitely return. I think some might find her style too direct and to-the-point; I personally appreciate this, but those who need coddling might look elsewhere. When Dr. Malik wasnt herself sure of something she spotted in my dilated eye, she asked Dr. Vu to come and consult; this speaks to their patient-first attitude. Kathryn, the lovely French eyeglass assistant, has great style and was quite helpful. I have VSP so paid for very little.

Great and helpful staff. I would recommend this office to anyone here in SF.

I have walked in there any time of the day and service has always been great....

Mike fixed my glasses!! !! And ordered a small piece i needed attended me in no time ! Great service ! :)

Great service with a very clear explanation of the pros and cons of the various options for lens.

Very professional and helpful. Large selection of frames.

Very find, professional and helpful service.

Excellent and professional service from lovely staff

Great service, on time, helpful, and nice!

Excellent service

Excellent service!!!