As always, my service writer Rey J., goes above and beyond as always. My car was fixed faster than I expected and came back clean with a free wash I didnt even ask for! The tech that worked on my car Ben, found stuff I didnt even know that I didnt even know was wrong and my car came back better than ever. I wouldnt trust my car with anyone else! Go here, you wont regret it!

If your going to buy a Rover ONLY come here. I run a business driven on red carpet service and can assure you that this dealer is beyond excellent in all categories. Had them resolve a tough situation and they did with grace. Special thanks to Jeff (General Manager), Mike (Sales Manager) and Marcin (Sales Rep) and finally Mike (finance). I know good customer service and this was the best experience I have had. New first time rover customer. Now for life! Great job.

Easy, friendly, fast and thorough. Couldn’t have been better. Thanks

Julio Cruz helped me with great customer service and coordination to make the purchase of my vehicle. He was honest, prompt, and friendly as he helped me through the process. This dealership is absolutely beautiful and has nothing but the best in their inventory. If I’m ever looking to buy another vehicle in the future I would be happy to do business with them again.

Great car buying experience. Gorgeous dealership. Juan, my sales rep literally went out of his way to help me find the right car for me and make this a very pleasant experience. I highly recommend this dealership.

I was more than pleased with the assistant and care that I received during my recent purchase of my very first Range Rover Sport!! I am a twice owner of a Jaguar so I an familiar with the European family however I had never owned nor driven a Range Rover. Tito, my personal salesman went above and beyond to ensure my purchase went as smooth as possible. Accompanied by one of the best financing agents, everything was wonderful! I live two hours away from San Francisco however will drive back again and again as I know the type of service that I will receive.Thanks !Dora

Harry and his team are amazing. The service that I received was exceptional. I brought in my LR4 for an oil change at the halfway point of a cross-country road trip. The Land Rover SF team did a thorough inspection, topped off all my fluids, and washed off 4.5k miles of dirt from my truck to make it ready for the return trip.

Bad experience for a five start dealer.No service, poor communication, lacks attention to detail.

This office has been terrible. Horrible customer service. They don’t return phone calls, ignore texts, and aren’t being forthcoming with information about the repair of our RR. It’s disrespectful to treat your customers like this. Especially when we just bought this vehicle and haven’t even had it for a month. Part of good service is being empathetic to the customer.Horrible service and plan to tell as many sites as possible about the treatment we’ve received.

Very accommodating and friendly staff. I ran into an issue while on a roadtrip and they were able to get me in quickly. They determined the issue and helped to get it addressed.

Absolute excellent service in every department. Never I have been so comfortable with and trusting in a auto dealership. If you orwn a Land Rover or Jaguar, I highly recommend you you use Jaguar Land Rover San Francisco.

Dimitrios is a caring and very helpful service technician who is interested in getting his customer back on the road as soon as possible. He is very responsive and communicates daily. I come from 100 miles away just to get the excellent service from Dimitrios and SF Land Rover and it is because of him I bought a new Range Rover Autobiography edition.

Excellent service and such accommodating behaviour and hospitality shown by Mr. Dimitrios Koutoumanis. He went out of his way to make sure that the issue was resolved, while also keeping me well informed throughout. He made my complaint, his own, and put in personal effort to make sure it was taken care of.I am very pleased with the service and recommend Land Rover SF to everyone.Also, i would like to thank Mr. Dimitrios for making this a good experience and establishing a great first impression!

Its been about a month since I purchased my Evoque from LR of SF and Im happy to give them a full 5 star review. I started my interaction with the dealership with a phone call requesting further information on another car they had on the lot. Per my request all communication was handled over text.I ended up being put in contact with my sales person, Rory Yellin. Rory was incredibly patient with me as I went back and forth between two cars. He was courteous, knowledgeable and was most concerned with me being happy with my purchase. Id highly recommend working with Rory, and if you want to spot him in the dealership, hes right up front by the door.Once I decided on the car I wanted (Evoque Dynamic) their finance department worked on getting great rates from local credit unions and made the transaction seamless. I was only offered one add-on during signing, which was a nice departure from other dealers. I was in and out of the finance process in under an our.With about 2,000 miles driven so far, my Evoque has been flawless. Ive enjoyed the quick natured turbo motor around town, the great AWD in Tahoe snow and the perfect size for city parking. Even though the car is several years old I keep getting compliments on my brand new carIll be back when im ready to pull the trigger on a defender :)

Ray was welcoming and went out of his way to help us !

I don’t usually give reviews unless I feel strongly about an issue. I live in Pleasanton. One would think why would I go to the SF Land Rover when there is Livermore around the corner!- [ ] SF Land Rover answer the calls instantly, Livermore never picks up!- [ ] San Francisco Land Rover has appointments available, like this week. Livermore never has availability.- [ ] SF will give you a loaner car without having to explain why you need a loaner. Livermore grills you before a loaner is given!- [ ] Today I could not pick up my car after service, and land Rover San Francisco is dropping my car off in Pleasanton and taking the loaner vehicle back. That’s what I call Customer Service!!

Tino and the team were the best! Took care of us and even let us take an extended test drive on the vehicle we were contemplating. The Whole process was smooth and we were excited to capitalize on the extended warranty options available for financing! This was the overall turning point for us- One should expect to pay more for the maintenance/repairs of Luxury vehicles, but deals on extended warranties was impossible to pass out and sealed the deal for us. Thank you Tino and team!!!

The service team especially Mr Rafael Ramirez, Ray Jew and Mr Cole has performed above and beyond the call of duty. I left and went to Redwood City but customer service in that dealership is non-existent thats why i came back and that when i had the pleasant encounter with the 3 excellent Advisors. Thank you.

Great dealership. My sales manager Rory had 14 years experience with Land Rover and answered all my questions with expertise. I have owned 4 BMW’s, and Audi S4 and a VW GTI. This experience was top notch and I am loving my new Range Rover Sport!

What I’m impressed by is they have an operation to get the customer in and out of their service shop quickly with respect to time. They have it streamlined pretty well right now. Checking you in, getting your service paperwork sorted, texting you updates, enabling you to pay online in advance of arrival, allowing you to text when you’re coming to pick up your car so they are all ready for you. I will say when scheduling the appointment, the website wasn’t user friendly and unhelpful, so I got an appointment set up quickly over the phone. Ray Jew was helpful to work with today.

Harry helped me out today. Was thorough about everything, thank you :)

Do not buy here! My wife and I bought a Range Rover from them 4 months ago and they still haven’t finalized the paperwork for it. Wali the loans and licensing guy won’t return emails and calls and neither will the general manager. I would like to get this finished so I can get the registration on this vehicle. I’d like someone to reach out to me. I’ll continue to spread my experience with others and ask others to leave their reviews of the poor customer service.Update: I’ve already tried emailing that email multiple times

I made an appointment online which was very straightforward and I got the day I wanted And the time I want it. As soon as I drove in someone met me and found my service advisor. He went over what needed to be done for the mileage I was at and gave a price and time I could expect my car. I paid for the repairs online (again easy.). My car was beautifully washed and ready when I arrived. Very pleased.

Were driving across country from nyc and need emergency servicing in sf. They took us same day and finished same day though they had no availability. Harry Ng and DJ are forever heroes to my wife and me, our 23 month old daughter and 2 dogs. All packed into one land rover

I enjoy the warm welcome and friendly demeanor from all the Land Rover San Francisco staff that I met up with. Ray was clear about explaining the forthcoming maintenance and service cost. Later in the day Ray responded promptly to my text when I asked about my vehicle. Of course I will return to this dealership for future service.

Recently needed to have some work done on our 8 year old Range Rover Evoque and was so pleased with the customer service of the Service Department. Harry was informative and responsive to all our questions, and made sure the transportation needs of our family were met while our car was getting fixed. Harry definitely made the experience smooth and enjoyable.

Very kind and helpful from the moment we arrived to the moment we left

Service was speedy and thorough. But most importantly the guys who worked there — especially Ray! — were a total delight. So communicative and helpful. Just great.

I received a great service from them. I was given a ride back and forth, my car was washed and the personal encounter was great with each service personnel I talked to.

Great customer service I was in and out the facility in a couple of hours!

Rory was helpful and fun to work with! It took a while to get the car because of COVID, but Rory stayed on top of things and kept me informed along the way-my Defender is exactly what I ordered!Wali made the financing process painless, and it was great to talk cars with him. All in all, a great experience!

Tino was terrific! He definitely went above and beyond the help me get my beautiful new Range Rover

Rafael was a rockstar! Prompt and exceptional service from start to finish!

Great service. Spectacular facilities. Courtesy cars. The only place I buy and service my cars (Jaguar and Land Rover).

2nd time LRSF failed to fix sunroof on 2008 LR2. Worthless....

Reliable, consistent work, prompt & punctual timing, but most of all, professional, personalized service. It’s really quite astonishing to me that the service department at Land Rover has become one of the businesses locally who most knows me. I mean, the odds are really against them when they see so many customers every day, and each customer only comes in every 9-12 months. So how is it that Harry at Land Rover San Francisco Service Department knows me by name, remembers my car’s service history, and remembers personal details about my life? It’s a gift, and he uses it well. Thank you for making me feel so welcome and as though my business really matters to you.

Always excellent work and great service. This time communication was not as good - thought I was going to hear that my vehicle was ready one day, and I did not get an update until the next day. However, overall my experience has been very positive.

I was able to easily book an appointment within a timely manner to address the issues with my Land Rover Discovery Sport, and they were able to provide me with a courtesy car so I could continue to commute to work while they fixed my car. To which they did fix the problem, and I’m very satisfied with their service.

The people here are great!

Very friendly staff, listen to all concerns and get tasks completed. My service advisor at JLR San Francisco- Rey, gets the job done, updates thru the process and aims for quick completion of any service task. Have been to other JLR dealers who have shown poor communication and follow up of tasks needed to be completed on my vehicle. Look no further when seeking the level of service expected when buying a luxury car.

Rory Yellin. He is the reason I purchased my second Land Rover at British Motor Cars in San Francisco. Consummate pro with no smarmy car sales guy bs. Rory rocks!

Advisor Demetri kept me up to date with the progress of repairs and completed them in a timely manner. Would recommend the dealer

Quick, efficient, customer focused, great communication.

This place is the most unbelievably overpriced service department Ive ever seen, when I got quoted a price for some minor repairs that came out to 3000 dollars!! If you insist on taking your rover to the dealership take it to a different one, I got a price quote from a land rover dealership in southern California that was 800 dollars for the same service! More than 2 grand just because they are in the city? Beyond ridiculous.

Hawaii Matt worked us a great deal on the perfect car. Would highly recommend!

Very easy to work with and great buying experience.

Updated review -The center personally called me to apologize and get to the bottom of what happenedSince then, they’ve done what they can to help me have a great experience. Though that one instance was disappointing, the team has done a great job in ensuring me it won’t happen again!(Former review)To be fair - anyone servicing a Land Rover or Range Rover should expect to pay for repairs just bc the cars are expensive. Makes sense. However I’ve been going here ever since I moved to San Francisco and have never had a proper diagnosis on my LR2 battery drain issues. Most recently (today) I called to see if after I got my battery (which was replaced earlier this summer and is in actually okay health) jumped if I could drop my car off to get it charged professionally. They said this would cost $275 due to labor and diagnostics even though it’s 1. A known issue about my car and 2. I told them I just needed it plugged in (essentially)I called a car repair shop around the corner and got the same service for free. I’m quite disappointed by how money hungry the service center is. At every turn, it seems like they just want to get out as much as they can possible no matter how loyal you are. If you can, find a better place for the smaller things and only go if you need a part replaced or there are more serious issues (and even then it’s a bit questionable)

I purchased a Range Rover in August, it is now January and I have yet to be able to get my car licensed and registered. I have emailed and called Wali at least once a week since the middle of October and have never received a response from him about the next steps to be able to register my car. It has expired California plates, I live in Wyoming. So I am paying for a car I cannot legally drive. I am beyond frustrated and very upset. I was told the GM and upper management were aware of my situation and still no one has reached out to me with any updates. I just just want an answer and to be able to get plates for my car.

Very communicative and descriptive of any issues. No hassle and very accommodating.

Great service advisor!

Well! All i can say is im glad to be out of there. I went into this dealership and purchased my 2018 Range Rover Velar R Dynamic Monday March 22nd. I flew up from Los Angeles in hopes of finally being able to purchase the car of my dreams. I was introduced to a sales rep, of whoms name i cant remember, believed it started with a G. Well i had NEVER been treated with such blatant disrespect by a customer service/ sales rep before in my life. While we were discussing about the pricing of the vehicle and after he has gone to his manager a few times, we just couldnt come to a resolution. I wanted to continue our negotiations until he began to stand up and turn off his desk lap, started locking his desk draws and just walked out. I couldnt believe what i was witnessing. I immediately asked for his manager and from then we completed the sale that his sales rep failed to do. I left that “luxury car dealership” with the car of my dreams yet had the worst feeling or great, shame and embarrassment.

Harry Ng is the best service advisor on staff. So smart, efficient and costumer satisfaction focused.

I had a great experience with Julio. He is so direct, honest with his intentions. Very impressed with his service, and being very interpersonal towards my family and myself. I highly recommend whenever you visit Land Rover San Francisco ro speak with Julio.

Our agent, Juan, made our buying experience an enjoyable one. He went above and beyond to answer all our questions and offer the best level of customer service. We are very pleased!

Service department is always professional, courteous, and makes every attempt at taking care of my car.

Good experience. Juan was very nice and courteous! Would use SF Land Rover again.

The service staff are very helpful. Demitrios is super helpful. Great easy place to bring your car for check up.

I had service done with them and it was super easy and quick. Dimitrios in the service department was very helpful!

Re Sara Meng reviewIs it crazy to expect that when you sell a vehicle that maybe you should provide the paperwork !!?? Buying a luxury vehicle shouldn’t be a hassle. DO NOT BUY FROM THESE GUYS IF YOU WANT A HASSLE FREE EXPERIENCE.

Service was efficient and good. Harry was my service rep and his customer was excellent.

Fast and friendly service. Representative really did what he could to get me a good deal!!! Made me feel like I was talking to longtime friend from the beginning!!!!

They always treat me well

Very professional and quick.

I purchased a pre-owned vehicle from this dealership thats had nothing but problems since and the dealership is refusing to work with me to fix the problems. The previous owner literally thrashed this very high-end car and because I wasnt aware of the types of damage (internally) on the vehicle since Ive owned it, the dealership is refusing to work with me to fix any of the issues claiming they should have been brought up at point of sale. When Id brought the car to another Land Rover dealership to be fixed it was then they uncovered the issues that I never would have known at time of purchase. ZERO integrity here! Beware!

Overall super impressed and pleased with level of service. Dimitri was amazing - so helpful, fast and professional. Thank you!!

I was returning customer to the Jaguar Land Rover family and after the recent management takeover by Swickard I am glad to report that it is in good handsI worked with Benjie who was very knowledgeable and helpful and not at all pushy as well the finance manager Mike who was accommodatingHappy to be a repeatCustomer!

The San Francisco team is hardworking and will do whatever it takes to get the deal done. I went another Land Rover dealership in The East bay and they weren’t interested in making my deal work. Tino Inocelda of San Francisco is great to work with.

Always the best experience with the San Francisco BMC crew. I have not found the service like this anywhere else. Between Harry On the service side and Ben the mechanic, it doesn’t get much better than this!

Great service and attention to detail. Dimitrios was professional, courteous and punctual.

Dimitrios listened to my concerns and pointed out another possible issue. Everything was inspected and my car was ready the same day. All was very smooth.

Kudos to BMC - Representatives ... Sales Specialist Tino & Finance Dept.s Henry & a special shout out to Donna in Parts ... TRIFECTA - Start to Finish the absolute Best of the Best ... Most enjoyable vehicle purchase we have ever experienced, Tino has an Awesome Personality and is genuinely the nicest knowledgeable professional i have come across in a long time ... He went above and beyond to make sure we were always comfortable, he took us on a Tour of the entire Dealership while informing and educating us the various depts ( Parts, Service & Parking ) and then after specifically about our vehicle purchase ( bumper to bumper ) making sure both of us knew the purpose and how everything functioned ... Tino took the time to pre- set custom settings before we left the dealership ( Late /After Normal Business Hours ) - Truly a indication of the commitment to excellence at BMC Distributors !Henry in Finance was Friendly, Exceptionally Pleasant and Informative as he shared and reviewed good available financing options without any pressure ( just support ) and a smile !Donna in Parts ( Wow ) she is pretty impressive and so Knowledgeable ... Followed up with a next day polite phone call to me regarding the part inquires i had asked her to look into for me ( even extending a new car purchase parts discount ) Awesome feeling when saving money BUT even better when you get the teamwork and genuine support of the entire dealership !We appreciate U all - You have earned our Out of Town business( Now ) Loyal Sacramento Customers -The Novoas

Talking with them; they seem efficient and professional. The same when you see them in person. Well dress; you know, the pretty people. Its when you actually are immersed in the process do you see that its all an illusion. The efficiency did not carry over into what counts at the end of the day.I made an appt. for a regular timed service.They told me it will take a hour or two; so I waited. It took 5.5 hours. I received no updates, no return call after I called three hours into the appt. I finally went in search of an advisor 3 different times. The excuses I got was, my mechanic is running late, another hour should do it, and it should be any time soon.I wonder if the service on my car got push back because it was under warranty; therefore no charge for the work. I really think they prioritize the cars that come in and service the paying customer first regardless if you made an appt. or not.

Everyone was great to work with and set us up with the perfect car!

Great experience. Excellent staff. COVID aware.

Dmitrios is the best there. Constantly juggling costumers and makes sure to help everybody.

Great service !

Clay Pollard provided excellent customer service by offering complimentary transportation options during my 10k maintenance appointment. My vehicle was ready the next day with no worries. Thanks Land Rover SF!

Nice land rover car shop😊

Dimitrios was awesome. Honest straightforward

Totally unprofessional and unmotivated to respond to overdue situations that are costly for customers if not corrected in a timely matter as mentioned in Nick and Sara Ms reviews.

Literally the worst service I have ever received in my life. They bait and switch you. Never expect to get a loaner car unless you buy a Bentley or a vehicle over $250,000, otherwise you are trash. I just recently moved to Arizona. This dealership is amazing. Loaner cars, respect, they keep their word. Its really what you should expect from a dealership. Barry, the service manager promised me my car before I moved. He lied and never got it to me. Then he contracted a guy at my referral, and then screwed him over the day of transport, because they found a cheaper option to transport my car. They literally screwed over a small business transport company the day of pick up. The driver called me so upset because he just lost a job and had his whole family prepared for him to be on the road for 4 days. I can honestly say, if you want THE WORST experience ever, buy a car here.

I was very happy with my sales person and the staff at British motor. They were very helpful and courteous, However I was very very dissatisfied with the Finance Person as he misrepresented the figures and he did not go through the lease contract with me and just asked me to sign.I had to come back and talked to the general manager that was very courteous and understanding. It sure put a bad taste in my mouth after i was very happy with the service i was getting. Please feel free to contact me if you need more details.

Do not buy a car from this dealership!!! Worst customer service ever! Salesperson - Aggressive, demeaning, low integrity, makes a deal in writing then rescinds. Money person - same deal - makes the deal in writing then rescinds. Both claimed that they were pushed by the BOSS .Maybe and if so Im sorry but this is no way to run a business. Clearly a lack of leadership and a commitment to the customer............. Thank God I dont have to get service there. Sounds like its even worse than the shop floor.......... They suck..... Carvana!!!

Very courteous and professional service at this dealship.

There has been a change in management and an increase in prices and steep decline in service. Loaners are not available, service seems to take over a week during covid time. Communication also declined with me having to constantly follow up on missed commitments.

*Update* Under new ownership. Not sure the state of things since COVID lock downs went in to affect. Beautiful store with the best luxury automobiles around

Met John L, who located a Jaguar to my exact specifications and below my expected cost! He facilitated the most hassle free deal Ive ever experienced and delivered an amazing new Jaguar to my door. I cant believe the service of this team.

I don’t plan to use this dealerships service department again. The representative was condescending and wouldn’t return phone calls or texts. Would only text when he needed something.

This review is only for Service .Great sales people and everyone there except for service people . Extremely disappointing. As usual ( I’ve purchased from them before ) they keep your car for a long time for no reason because work is not finished after a while . They won’t give you a Loaner anymore as they used to with the excuse of first come first served which it makes it doubtful because my appointment was at 8:30am. I thought by me waking up early and drive all the way from the East bay would make it possible, but not. They gave me a $20 a day rental which made it hard since I use my SUV for a reason but I took it because I was told my car would be ready next day . I ended up taking my car UNDONE after 5 days because I needed my car .This has happened before and the reason of me getting another car after two years of owning the one I got from them before was because I didn’t have to deal with service.Will not consider buying from them again o even recommend them anymore .

Five Star Service,Five Star Customer Service. I am vERY happy with the service provided at the Jaguar Dealership and Service Car. My wife and I have always been treated with the utmost courtesy and service. Awesome experience all around! Thanks Bryan and Martin!!

See Nick and Sara Meng review

Friendly staff that are approachable and willing to help with anything you need.

Jorge, Louie and David in the service department are the very best! They always make us feel welcome and do their best to accommodate our requests/needs in a timely manner. We bought our LR3 from BMC almost 10 years ago and have never taken it elsewhere for service. I must say the service team they have now is top notch. We look forward to taking our car in because we know that we will be heard and taken care of.

See Sara Mengs review

Service was professional but prices are an incredible rip-off. They charge clients $250/hr for labor and pay their mechanics $65/hr. If you dont care abut cost go ahead, but I checked with two other Land Rover dealers and British Motor Cars was 60-100% more expensive just for a basic service! I will never go back.

If you see an old African American male in his 50’s(middle aged) don’t give him your business. I was very close to calling my dad to come and buy the Range Rover I saw, but because I was hanging around too long not buying anything, he kicked me and my friends out just sitting in cars. He’s very hostile and I would rather give the commission to someone else. He also lied about the price of the Range Rover saying it was $200,000 and I know my cars, it wasn’t even an autobiography. Don’t get me wrong, Range Rovers are my favorite cars. Just try and avoid that guy. Coming from another African American.

This agency has the most professional team, respectful and courteous service, and insightful analysis of car problems and their solution. Been bringing all my Land Rovers to them since 2010, and have been pleasantly surprised with each visit. Their staff is the secret sauce, and Ill continue to purchase and service future cars from this dealership.

One of the many places to go for a high-end exotic cars in the Bay Area in the South Bay also

One of the most professional and accommodating service centers in the bay area. The service men and women handled my appointment schedule, drop-off, and maintenance with efficiency. As soon as I arrived at BMC, the personnel asked productive questions to make my visit complete. I would recommend going here at anytime for full service. I cant remember everyones name, but the front office and service guys were awesome. Oh yeah, my brakes no longer Squeak!

Bought a Land Rover on a Sunday night. Got a great deal and received great service. We had an issue with it a little later, they made it right even though they didnt need to.