Even during a chip shortage that required a little extra time, Nicholas Dungan found the perfect option for me with a better deal than I could have hoped for! His intelligent service (and ability to read a customer) is excellent. He even delivered the car to my home. So happy to be a repeat customer!

Michael Wu is awesome. Great customer service. He kept us in the loop every step of the way from intial contact to when we received our vehicle. The promises that was made by Michael was kept which was to assure that the minor damages on the vehicle were repaired before we can have the vehicle. The trust that we entrusted Michael and BMW was fulfilled and important to us. We are satisfied with the service provided and car. We got a 2015 Lexus RX from the lot.

John, my service advisor, is always beyond helpful. When my windshield had to be replaced, he went above and beyond to make certain he could keep the costs down as much as possible by reusing some of the technical components. I refused to have the windshield replaced by Safelite because they do not use OEM parts.

Very glad to get a X5 with nice options at a reasonable price and process time during this chip shortage period. By comparing multiple dealers, the BMW SF offered the best price. Thanks to Yessica for friendly assistance : )

After taking my car into the BMW service center, I now have a scratch on my driver door. BMW says that they likely didn’t cause the scratch, but what makes this situation incredibly sketchy is that I am having a hard time getting them to return my phone calls to discuss the security camera footage.

I am happy to write a positive review for BMW of SF. Marc Lightsey and his manager moved a few mountains to secure my new X1. Marc knew I had a deadline to meet and he delivered! He was knowledgable, patient and straightforward. The finance manager, Mike, was able to get me in and out with ease. Looking forward to being a long time customer.

Purchased CPO from BMW SF with Michael Wus help. He was stellar - super friendly, not pushy at all and made the experience a positive one. Highly recommend him!

Very courteous and professional sales team. Wing and Adel (Sales manager) were very knowledgeable, transparent and flexible throughout the sale process. I also appreciated that they offered a fair trade-in price for my car (it was definitely not the case with another BMW dealership in the SF Bay area). I came back to pick up my new car a few days later and could not be happier with my purchase. I will definitely do business again with this team in the future.

This is my first time to buy from San Francisco BMW. Great experience. I agree with the previous comment about Mr. Nicholas Dungan who has ability to read his customer. He found the right car for my daughter, exactly as I talked to him briefly and hopped. I have been checking on line for many months until he found the perfect choice. His team and himself were so helpful to the point that it took me less than eighty minutes to finish the deal happily. Thank you Nick and BMW team. I will be glade to go back again for the other daughter. The only thing we missed is the coffee machine, the kids were looking forward for the Hot Chocolate machine driving for two hours to San Fran.

I have been a customer of BMW SF for over 7years. Dinu always goes above and beyond to help, explain and give honest advice when needed (not to mention the best deal). Even though I moved to Sacramento, I did drive 2h to SF to get my new car. Totally worth it. Thank you Dinu and team for making the process transparent and straight forward.

My experience from BMW San Francisco was really good. The pricing of the car was a more than fair so going into the process, I knew it was a great deal. I worked with Winston and Jennifer. Both are professional but personal and really great people. Initially Jennifer helped me get set up with an appointment and always kept me updated if the car was being shown. She even texted me when she was off work. Winston worked with me once I arrived, and he is a really great guy. I already knew the car was what I wanted and the price was great so Winston was an added bonus to the whole experience. He is a guy who loves people and loves cars so its a perfect fit. I could have chatted with him all day. Anyway, I love my car and will remember the great experience I had working with Winston and Jennifer. You dont get people better than those two.

Went in to check out my dream BMW at this location on Oct 30th and come to say, I was disappointed. The young lady that was helping me, Mina Taylor, was sweet; however the sales manager, basically told me to take my service and money somewhere else. And I did exactly that, allowed another team to take commission off my purchase and earn me as a customer since I was treated as if I knew nothing.How come, every other BMW in the area is offering me trade in value of $36K or more for my car and here, offered me $30K at Instant Cash Value and not trade in value. When shown evidence from Audi and other BMW offers, I was ignored and told to take my business to those dealerships, basically because obviously we were wrong.Sadly to say, even as a new BMW owner, I will not be participating with this location. (Pics of the new 2022 430i Gran Coupe coming soon!)

I cannot thank Eugene ( sales), AJ ( sales manager) and John (Finance Department) enough for their friendliness, professionalism and all around awesomeness. They made the experience for my son and myself excellent. My son was buying his first car. They could not have made it easier. Buying a car is worse than attending jury duty, but not here. From the first phone call these guys were on it. Attentive and prompt. We knew what we wanted, and our budget and they made it work. We were even given water bottles and KitKat while we waited for the last bit of paperwork that was taking some time. In the end, when John in Finance found out this was my sons first car he was purchasing he told my son this was the highlight of his day to know that he could be a part of this day. Absolutely recommend these guys. Eugene, who sold us the car was so easy to chat with, I felt like we were neighbors. My son is thrilled and loves his car ( he purchased a certified used car). A Thousand thank yous to these gentleman, and thank you to BMW of San Francisco.

Eugene at BMW of San Francisco went out of his way to answer all my questions and accommodate my needs! Im thrilled with my purchase, and thats all because of the service he provided to me. I highly recommend him to anyone looking to buy a BMW. Thank you!

Sleazy sales tactics. Long wait times. SOOO crowded! Skip this place and go to BMW of San Rafael. Whole different atmosphere there - worth the short drive for sure.

Winston was professional and easy to work with. Respectful of time which is rare in care sales!

Overall a very well-run dealership with amazing customer service. I generally see John in service who takes great care of his customers. A great communicator and super friendly as well! I was in for a 30K service on my X5 and the work was completed earlier than promised which I appreciated. Thank you BMW of SF!

We had a great experience with Eugene at BMW ofSan Francisco. Very easy to test drive all the cars youd like. Eugene is knowledgeable, considerate, and kind. He did a great job asking the right questions to discover what we needed. He helped with the financing process and we were able to take advantage of the BMW loyalty rewards along with the lowest rate available for the best credit scores. I was able to take home the most beautiful car in the showroom. He had a very supportive team that was responsive and provided immediate acknowledgement from the front desk to finance. Service levels here were high. Thank you Eugene and BMW of San Francisco!

I worked with Vincent V. to get the BMW Advanced Eye 2.0 installed. He was very informative and made sure that my expectations were met. In addition, as we were closing up he went over my warranty on the BMW to make sure I know when it expires so that I dont miss any opportunity to have my vehicle properly serviced. Thank you Vincent V. for the professional service you provided.

I appreciate the timeliness of my emergency service. The only concern I had was- my car was freshly washed when I dropped it off. After my service, I received a complimentary wash but it wasn’t dried. No one likes to drive a soaking wet car (well I don’t). A quick towel dry would’ve been greatly appreciated.

Randomly walked in on a busy weekend, but still was able to finish the whole buying process and get my desired car in a few hours. Nick and the team are really friendly and helpful, pricing is reasonable especially in this crazy market. Highly appreciate the team and would recommend to any bmw shoppers in the area!

Winston is a very friendly and professional to help me to choose the car that fits me well with a great deal. The whole time is pleasant and fun. I am very happy with my new BMW. I highly recommend Winston Searles for my friends to purchase a BMW.

Had to immediately book after MINI of STEVENS CREEK cancelled a maintenance appointment I had scheduled a month prior for Saturday. I called on a Thursday and it was created. That right there amazed me. Then I get there on Saturday and was pleasantly greeted by Austin, my service advisor. He proved to be very helpful in all the questions I had and the service I got for my MINI was beyond exemplary. I will go back here again in the future for sure ! THANK YOU BMW OF SAN FRANCISCO!

Look for Scott. He’s great to work with. Answered every questions I had and ordered my car directly from Germany!

Buying a car is generally not a fun process. This time, I dealt with varying degrees of customer service from different dealerships, from horrible to great. Nick at BMW of SF was great. Friendly, helpful, not pushy, etc. Although the process to finalize was a little slow, the rest was great, and I recommend this dealership. Thanks.

Attentive, professional, considerate, respectful and courteous service manager. Very satisfactorily took care of my service needs and answered my questions. Efficient too! My service adviser/manager was DAMIEN.

An excellent and professional service rendered by Nyomi - at BMW San Francisco. I have been driving BMW since last three and half decades and extremely satisfied with the performance of BMW cars. I just purchased X3 Hybrid earlier I had 760Li. These are all best rated cars in the world. It is a fun and pleasure to drive these cars.

So far (we have had our new car for five days at this time), we are very pleased with the experience of buying a new car from BMW of SF.Our Sales Rep (Nyomi) is outstanding. We were able to test every car in which we had interest. We wound up ordering a car, and we are pleased.

I called ahead and made an appointment to have two cars charged and available to look/test drive. When I arrived my dealer was not there and the cars were missing for about an hour until I ran into Carlos Cartin Peralta who immediately found one of them buried in the back lot still being detailed. I was able to look at the car and decided to purchase. Carlos did an outstanding job getting me through the process smoothly. So Carlos, Finance and maintenance get five stars and since Carlos is actually there when he says he is and knows whats going on Id ask for him if you decide to shop for a car at SF.

Lawrence was an awesome representative. Answered all my concerns and recommended whats works better for me as an option. it was my first time dropping off my vehicle there, so Im not sure if they have a pre registration online to make vehicle drop-off smoother.

Glenn was great. I specifically came back to work with him after finally seeing the model I wanted available after first meeting 2 months ago.. Finishing up the paperwork with John didnt feel like an extremely long process either.I would definitely work with them again.

Vincent Lam was our service advisor and he was courteous and knowledgeable. He thoroughly explained the process, and contacted us as soon as they diagnosed the issue and helped us get our car quickly. We would def bring our car into BMW SF again because of the service we received.

A huge thank you to Nyomi for her care and support, helping me purchase my first car! I cant stress enough how much she put me at ease, answered questions, and made me a BMW customer for LIFE! This dealership is so lucky to have her. Thank you for all your help. :)

They had the car in the color and options I wanted. We emailed back and forth over email and I let them know I wanted the car. Their communications was less than desirable, it usually took 3-4 emails/phone calls just to get a reply. Once I received a reply, they never really answered my questions. It was very frustrating.Once we did agree on a date, I flew to SF to purchase the car. We wanted to make sure everything was in order before the car was ready (it was a CPO and they were doing last minute touch ups). While they were doing that, we wanted to complete as much of the paperwork as we could, so we could get out of there ASAP and start driving back home. They kept insisting that it would be real quick (20 minutes was mentioned) once the car was done. It took over 2 hours for the paperwork because they refused to do the work ahead of time like we asked.Due to all the hassles we had that day, the manager offered to have a BMW license plate frame mailed to me. Over a month later and I still dont have it and my email/phone call to him is still also unanswered.I am trying to register the car out of state and I need the Title info, and so far every single person I contacted to try and resolve this at that dealership has ignored me or referred me BMW Finance and BMW Finance keeps referring me back to the dealer.Their price was great but that is where the good stops with this dealership. If I knew how I was going to be treated, I wouldnt have purchased any car from them or potentially paid in cash so they cant try to deflect the blame at BMW Finance. Ultimately I should have waited for a local dealer to get a car equipped the way I wanted it.Do yourself a favor and locate a different BMW dealership, you will be glad you did.

Lenny was beyond helpful. He made my experience so easy, special and efficient. I wonder why I did not make it to this dealership sooner!! Love my purchase and the entire experience. Great service, well organized and Lenny got me exactly what I needed and more.

I took my car here to get the routine service work done and it was great! They quickly got me checked in and let me know as soon as my car was ready later that day. Great people and service!

We were searching for a certified 3-series and reached out to BMW of San Francisco. Scott responded immediately. He was pleasant, responsive and thorough. Since we were out of state, we arranged a date to meet, flew down, and were done with the purchase in about 3 hours and drove home. No fuss or fanfare, thank you!

Dream come true !! Overall experience was amazing. All staff was responsive and respectful. Winston was fantastic as a person and as a salesperson.answered all questions patiently and no pressure. Wasn’t sure which model to pick . Helped me settle with right model. I’ll recommend give this dealer a consideration when buying your dream machine and in Bay Area .

Good experience, Yessica is very responsive and helpful during the process. competitive price, fast delivery than other bay area dealerships. I recommend to do business with SF BMW.

Getting my car serviced is always a pleasure with BMW. Their representatives are always genuinely friendly, very professional and knowledgeable. I love shopping for my next car while I wait to pick up my own great car. Thanks !

As always it was the most magical experience working with Eugene V. By the way this is the third BMW I’ve purchased from him and at BMW of San Francisco. This time I customize my car and had it ordered and it arrived ahead of schedule even more beautiful than the pictures. It was a great experience and I can’t wait to buy my fourth vehicle.

This was the easiest and fastest car buying experience my wife and I have ever had. We were treated with respect and courtesy! The sales team made us feel like the must important customer there! Please asks for Wing Tung if you decide to visit this dealership.

Found the car I wanted and got it. Thanks to the bmw team for being patient with me and making sure everything worked out as best as it could.

BMW of San Francisco did a wonderful job with the recall-replacement of the airbags in my 2006 BMW M3. They contacted me by email, smoothly arranged for a technician to come to my house in the south bay, alerted me by text an hour before the appointment, and took care of the replacement in only 30 minutes. Very impressive customer service!

Carl Chenault gave us a great experience. We did a test drive and then were able to find the exact car we wanted at a great price. He took the time to look at all the options too, we never felt like it was too much to ask. Highly recommend

We went there twice. Each time we went to look at a car everyone was exceptionally helpful. I would definitely go back again and purchase from BMW of San Francisco.

Went into BMW of SF. for service. Service advisor said it will take couple of hours. But it took alittle over an hour to get everything completed. Great job 👏 . Thank you...

Good and smooth process. the Service representative who took care of my car was quite useful in his guidance while I was transitioning the maintenance of my car from Frémont to San Francisco. Overall satisfactory experience.

Vincent Lam was my handler for this routine service visit. He was professional and efficient. He asked pertinent questions and communicated in a timely fashion.

This is my sixth BMW lease. I’m very satisfied with the whole leasing process. BMW of San Francisco has great employees. I’m always greeted and asked if they can be of assistance. Stop by and test drive a BMW and you will not be disappointed. Ask for Lenny. He’s committed to customer satisfaction and will help you choose your BMW.

I am seriously amazed from start to finish with everything about my oil change. Calling in and talking with the service receptionist was a breeze, and she had personality! She was super helpful for my first time at this location. When I got there, even though they were busy, every person was clear, attentive and honest with the wait time. While waiting in the lounge area, I kept to myself but it was quiet and clean. When my car was ready, it was washed, tires inflated, and ready to go! I can’t wait for my next oil change here! (Does anyone ever say that?! Lol)

We enjoyed dealing with Tomas, he was super nice, knowledgable and helpful. Misha in finance was great in helping us navigate the financing part. Well done all around !!!

Very happy with your service, especially Chris is very much your # 1 service Manager.

Lenny is a great salesperson. Knowledgeable, personable and very accommodating. Delivered on all expectations and committed to working with me to close on my new X5 45e.

I worked with Scott, the online client rep, who was fantastic. He was responsive, zero pressure, transparent, and more than fair. What a dramatic turn around from my last experience with this dealership. They somehow gave me more than any other dealer did, for my trade, and honored the military Truecar pricing despite the market conditions. I was in the store for around two hours and off I was in the new car. Painless, efficient, no bs. I shopped multiple other dealers in the Bay Area; Audi to Acura to other BMW dealers and thankfully connected with Scott. 10/10.

My new favorite dealership. Excellent experience from walking in to driving off with my new lease !! Scott was friendly and informative for a no hassle purchase experience. Highly recommended!

Vincent Varilla did an excellent job. He was knowledgeable, efficient and customer focus. He kept me up-to-date on the progress of the work and let me know when I could pick up the car. He also recommended some new tires and provided an informative video of the tires. Thank you Vincent!Bill J

Concierge service for my humble little X1!I always have a great experience and never had to return until the next required service.Thanks, BMW of San Francisco

Everyone was very helpful, stress and hassle free, what ever question we had they didn’t hesitate to assist. Thank you great service. Thanks to Adan and Carl

I love my 2018 Rav4!! Im so glad this BMW dealership had this rare diamond available!!They made it so fast & easy It was all well worth it!They even detailed & filled my gas tank yaaayyy!THANK YOU!!❤❤❤

Thanks to all helped us in the buying process. Dinu and Chris from finance were great!

Eugene Villena made the experience very easy for my order and even some unusual requests with ease. The X5 was exactly how I wanted it and the Finance Dept. made the final paperwork simple and quick. Overall positive experience and would recommend Eugene to anyway - responsive, affable, knowledgeable, and not pushy!

This is the 4th time for me to go to BMW of SF, and the experience of every time is always very pleasant because I have the best agent takes care of me. His name is John. He is always very helpful, perfectional and considerate. I feel comfortable and relaxed when I am there because I know John will do a good job to take care of my car. I am so glad that BMW of SF has someone like him. I went to BMW in Berkley and I had horrible experience there. Service is so bad there which gave me bad expression towards BMW. But now, because John, I have changed my mind about BMW. This is why I gave 5 starts because John deserves it.

Scott Collins is great to work with, this is the second BMW I have purchased with Scott and it was a pleasure. The BMW product is superb, I’m very happy with the M235 xdrive. Thanks!

Service Rep, Christopher was professional and communicative. The detail person did a wonderful job. Extremely satisfied.

Update: Hi Dave I have left a message at the number you provided but have not heard back from you yet.Disappointed with my experience at this dealer. Theres no inventory for the car I was looking for yet no one informed me before I came in for a test drive (even though later they found theres actually one available). In addition, I was told the only option is to order new ones with MSRP which is also different from previous communication with the sales rep.

I was very pleased with the service I received from service representative John Santos. John is professional, courteous and prompt in responding to my questions and concerns.

We drove 1 hr to BMW SF, but its really worth it! Thanks Wing for great help and services, we drove back a beautiful 530e with a good deal.

My wifes experience purchasing a car from Juan was so positive that I bought one from him the following weekend! We both feel that these have been the best experiences buying cars ever. We are BMW of San Francisco customers for life. Everyone we encountered, directly and indirectly, was thorough, friendly, and helpful. I dont know how buying a car could be made easier.

Brought car in for routine maintenance. Our Service Rep was cordial, courteous, knowledgeable, and efficient. Car was ready on time as promised. Excellent service!

Winston was a great salesperson there! He was very prompt, professional, knowledgeable, and very nice to work with! I would highly recommend him.

I usually take my BMW to Weatherford, but after having a poor interaction with a service specialist there, decided to take my X6 to SF. Best decision I could have made. Not only was it cheaper (SF Service found a $150 off coupon for my service that I was unaware of), it was were able to return my car same day and the drop off and pick up was seamless. Before the coupon, the price quoted over the phone by SF was cheaper than Weatherford (which seems odd to me - how is the same set of tires cheaper at one dealer than another…). The Service Adviser Austin is that real talk - I’m going to look for him next time I need to bring my car in for service - A1 customer service! Excellent experience from SF, I live in the east bay but I’ll be driving to SF from now on - the extra drive is well worth it.

Excellent agency. Very good salesman, James, made a seemless purchase of a BMW 530i. Great selection,the best in the Bay Area. James helped us set up,the car and made the sale very easy. I would recommend him highly, he respects your time and is very knowledgeable.The finance person was,helpful and informative. I will buy my next car from SF BMW …need I say more. Nothing negative to,report, which is unusual for a car dealer. Thanks for making our buying experience a very good one. Gold star for bmw Sf…we love,the car

As soon as I arrived to when I finally left, is was truly the best. My car was waiting right in front the doors ready. Finance had the paperwork ready and I was literally out the door in a dash. Love my car. Dinu was great. Would definitely come back.

Excellent and friendly staff. I chose my service representative Chris each and every time.

My dealings with BMW of San Francisco were extremely satisfying due to one of the Finance Managers. His name is Christopher Kassem and he was professional, very helpful, and gave me exlemplary service. Kudos to him.

My experience with Carlos Peralta and Michael Wu was perfect! I had been shopping around for cars and many sales folks were rude and aggressive, but Carlos is cool and calm. He answered all my questions and was very patient with my list of questions. He made sure I knew all I needed to know and kept nothing hidden. The test drive was smooth and so was financing with Michael Wu. Overall the whole team was chill and helpful. I never thought I would be a BMW owner, but they welcomed me to the family and I think I may stay here a while. Thank you guys!

BMW SF always provides great care. Austin, is very professional with the great attention to details.

The sales person I dealt with Nicholas internet sales. He was great and I appreciate his knowledge and him not trying to sale me a car, but making sure I got the car and the deal I wanted. The only thing I do not like, once price has been agreed, then you go to finance and they try to up sale you on things. I forgot about that part, so I was a little annoyed, but I said thank you, but no thank you to any more up charges. Other than that a great experience and would recommend.

Service department is fantastic. Chris Kuehn always does a great job and takes great care us and our car. Thanks

Fantastic car buying experience. Best I’ve ever had. We were under great care throughout the process and look forward to more cars down the road — Lenny was awesome!

Austin went above and beyond to get me checked in, helped me figure out why the back door wouldnt open (child locks -- my bad!) and my car was ready earlier than expected which was a huge help. Thank you!

Custom ordered an 2021 X5 45e from Dinu Cotoros at BMW SF and everything went super smooth and exceeds expectations. Dinu has been very thorough and attentive throughout the entire process. Delivery was on schedule with no issues at all. Thanks again.

Love the experience, and the best sale manager Miko Silver

This BMW dealership is an awesome place. My salesman (James) never seemed to tire of my request for more information and my finance department person (Dahl) was so quick, knowledgeable and thorough I feel like I made the best decisions. This is truly a down to earth, non-pretentious environment that makes you feel really calm so that you feel good about every step of the process. I highly recommend!

Vincent was awesome. I felt like he was honest with me about condition of the car and the service. I usually feel like Im heavily up-sold on services, pushing repairs that are not necessary; I didnt feel that way with Vincent. He was upfront about the status of different parts of the car and I didnt feel shamed/guilted into replacing parts that would last til the next service.

We were really happy with our experience with Lenny! Thank you for all the help!

I recently had my 2007 328i checked in for an oil leak and a few recalls. The clinician assigned to me, Lawrence Wong was excellent and provided a ton of info and recommendations. Since its been picked up, there have been no oil leaks. I will continue to go back to BMW SF for all services needed and will request for Lawrence.

Carl and the team at BMW of San Francisco were great. Helped me locate the perfect car and made the buying process smooth as silk. Highly recommended.

Chris was great at providing my needs for my car.

Damien was great! Appreciated all of his updates and transparency through the process.

Seamless experience and Damien was extremely helpful in addressing all my questions,. Will be sure to service my vehicle at this location again!

I had a terrible experience with sf bmw service last week.I know that dealership service fee is normally higher than other places but I still did my maintenance here for almost 3 years because I trusted here. However, what they did made me feel terrible.Long story short: They told me my cars expansion tank that holds coolant is leaking and needed to be replaced. They gave me a quote of $850. It was expensive for me so I went somewhere else to get it fixed. However, this car repair shop checked it and told me my cooler tank is not leaking at all. So not only bmw sf is expensive, but they also just lied to me? My advisor even told me how serious it was if I didnt get it done. Its ridiculous... They asked me to do some repairs I dont need so they can make more money?This happened to me twice, last time was they asked me to change front tires ($1200 for two tires) and made it sound like if I did not do it now, my car is in danger. I went to costco and they told me my front tires can at least last half year.Im disappointed with what they did. I dont think a business can last long if they keep doing it even its an international company. Shouldnt lie/take advantage of customers just because customers dont have much knowledge about cars. Shame on you!If the owner can see this, I need an explanation. Thanks, Ivy

It went smoothly and my advisor, Chris Kuhn, was helpful and fantastic as usual.

I had an excellent experience, hazel free, Adam, carl and Michael were great explaining all the details. Thank you, amazing service

This dealership does so much volume that they dont really care about customer service. My experience was very different than my BMW experience in Canada. Their representatives cant see head or tails and constantly are making mistakes that are put on the burden of the customer. My sales representative misrepresented features included in both of the vehicles that I leased. Most times I got my car serviced I waited more than 45 minutes to pick up my vehicle despite having been called that its ready for pickup. Lastly when I tried to book an appointment to return my leased vehicle I was told booking an appointment was not an option I arrived at 8:30 in the morning despite there being lots of people working on the service department no one would help me because apparently the least people dont begin work until 10:00 a.m. that would have been very helpful information to have been given when I called to try and make an appointment. And while people made mistakes whats infuriating is the complete lack of accountability by the staff.

Eugene was a really good sales person and I appreciated his knowledge and helpful attitude. I have found over many years of BMWs that BMW of San Francisco has great customer service

I will definitely be requesting to work with Vincent in the future. He was very thorough.

Everyone was professional and courteous. Me and my car were well looked after.

Great service, friendly people. Very happy. Thanks