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Gotta Ride Bikes
4553 N Loop 1604 W #1105, San Antonio, TX 78249, United States
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Gotta Ride Bikes
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En
Review №1

This is what a hometown, local bike shop should be — honest, straightforward and knowledgeable people, and very reasonable costs for services and equipment.They are on my favorites list for anything that comes up for our bike-riding family for road and mountain bikes.And they are great partners and supporters of the National MS Society ride, Valero’s Ride to the River MS150, providing great bike inspections for riders.

Al
Review №2

Friend had a bike that was having problems due to other negligent shops. Chis took the time to explain and fix the problems. Trustworthy and genuine mechanics who just want people to enjoy their bikes

Jo
Review №3

I can’t speak more highly of this company. I purchase a bike on offer up and was totally taken advantage of by the private seller. But Chris and the staff at gotta ride bikes were outstanding. They went above and beyond to help me and my son out. Top notch customer service, honest, and affordable is how I would describe this company! Thank you so much!

Sa
Review №4

Went there based on a recommendation. Was not disappointed. Great service on a couple of older bikes. I would recommend for repair or to get a ‘better than a big box store’ bike. Scott and Marin dealer.

Al
Review №5

I had a great experience at Gotta Ride. The team were very friendly, professional, and courteous. I brought my bike in for two flat tires on a Wednesday afternoon and they were able to get me in right away that I was able to get on the trails and ride that same day. Chris and his team helped me pick and choose a tire that was in my budget and took care of me right away. Ill definitely be coming back!

Ma
Review №6

Tried replacing tires and tubes and my work was a disaster! Somehow i disconnected the brakes and lost a couple pieces. Took my bike into Gotta Ride Bikes and the guys finished my bike and was out in 10min with NO CHARGE! Good guys great shop highly recommended! Will be coming here as needed

To
Review №7

Was looking at several bike shops and everyone has almost no selection because people are post pandemic maybe. While they dot have the largest selection, I still had choices and I chose my bike and was out the door. The staff was Amazing answered all questions and actually gave comparisons to the other models I chose the Marin Terra Linda 1. The price is better than i expected..I had 2 different bike shops tell me prices were going up . These guys are great..I will be back for my future cycling needs

Jo
Review №8

Great experience every time I go. Super friendly and very reasonable on their prices.

Ra
Review №9

Big thanks to Chris for fixing the spoke on my bike this morning. He pretty much fixed it on the spot when I came in. As always great customer service.

Ma
Review №10

Gotta Ride Bikes did an amazing job resurrecting my 35 year-old Peugeot touring bike! Hadnt ridden it in decades and now it rides smooth as silk! Highly recommend these guys!

Em
Review №11

Friendliest, Fastest service in the area! My father in law fell and damaged his road bike. After calling multiple shops and being told the wait would be at least 4-6 weeks, he took his road bike here and they fixed it in 20 minutes for a very reasonable price! They also offer discounts (on parts and accessories) for military. Highly recommend!

We
Review №12

A great bike shop!!👍👍 very friendly and knowledgeable staff !! We stopped in to do some bike shopping and see what they had. There selection isn’t the biggest but they have some great bikes. I will definitely be back. Thank you fellas

Da
Review №13

Was is town for the weekend to ride bikes. Had a broken spoke. Went to Gotta Ride Bikes to get it fixed. Great service as well as fast. Thanks guys for saving the day. Awesome people doing awesome things.

He
Review №14

The staff here is Awesome! Very knowledgeable and have excellent customer service. My experience with Chris was great and he was able to get me back on the trails in no time! Even with them being flooded with bikes right now they still have a quick turnaround compared to other shops. They have won my business for life!

Sl
Review №15

Josh, Chris, & Evan are all amazing. Someone at my Air Force base recommended a hybrid bike since the gym is no longer an option. I settled upon a Marin San Rafael DS2. When I saw the paint scheme, I knew it was for me. The team at Gotta Ride Bikes gave me a 5% military discount on the bike and threw in a kickstand for $10. Amazon charges $13. After a day of riding, I had a few questions about jumping on/off of curbs and about the derailleur. Evan answered them all and I quickly learned I should be unlocking the suspension when I am forced from the sidewalk to the street by jumping the curb. If my bike needs to be touched for any reason, Ill bring it to this place. Not to mention, they enforce social distancing in the bike shop. Ive recommended this shop to someone on my leadership team at my base as well. - Tolan

Br
Review №16

Friendly and very helpful staff! Ive checked out a couple other shops in the area but this one is by far my favorite.

NU
Review №17

Gotta Ride Bikes is one of the best cycling stores I’ve been to in a long time. I purchased a Scott Spark RC 900 Comp edition and a Contessa Active bike for my daughter. The customer service was Phenomenal. They had my bike ready and made some adjustments at my request with no charge. I was completely impressed with my experience at this location. Thank you and I will be coming back to purchase more equipment for my bikes!

An
Review №18

Best shop in San Antonio for sure. Chris and his team are courteous and helpful. I have taken all my bikes to them and have been completely satisfied with all the services I have had done. I Purchased a brand new MTB and this is the only shop I will take it to to have it serviced. Just recently had it wrapped (which I heard is a complete nightmare to do after the bike is fully built) and they knocked it out of the park. Looks so sick! I have recommended all my riding buddies to go there, can’t go wrong!

Sa
Review №19

I tried and failed to do a DIY project and brought the wreckage in for expert intervention, and was taken care of quickly. Not only that, I was taught how to fix my bike in the future if it happens on the trail. The price was also great - I will definitely be back.

Is
Review №20

Great customer service... I myself am new to the bike world and these guys were helpful knowledgeable and courteous. We will definitely be bringing these guys our business from here on out

Da
Review №21

The staff is exceptional. Reasonable prices for repairs. Chris adds a personal touch.

br
Review №22

My fiancé bought a Scott Spark from gotta ride. We had a great experience and the bike was perfect. Thanks Evan for your help!Best Scott dealer around!

Ju
Review №23

Never Disappointed..... Came in for one of their middle grade tune-ups. Was totally impressed. I highly recommend this bike shop. They go above and beyond.

Rr
Review №24

Tremendous customer service and highly recommend these guys!! They were extremely busy and took the time to service my mountain bike and making it ready to hit the trails safely. Please utilize their services and you will not regret it! Thank you Gotta Ride Bikes and keep up the PHENOMENAL service!!.

ep
Review №25

My bike was recently stolen and I took it here to get the parts replaced and repaired, all I can say is that the service is amazing. The employees are very nice and are very accommodating.

Hu
Review №26

These guys know what they are doing. They have excellent service and always have an answer and a solution. Whether Im buying new bike or servicing an older one, I do not hesitate to come here first. Superior quality products and service with honest prices and the Military discounts on bikes and parts is a plus!

Al
Review №27

I was in San Antonio for the weekend and these guys came to the rescue! My rear tire was not inflating and these guys could have lied and said I needed to buy a new one. Instead they helped me out and with multiple things on my bike and saved my weekend! If I lived in town this would be my go to bike shop! Honest people just doing a great job. They also had some awesome bikes!

Ca
Review №28

Im exceedingly pleased with the service I received here. Yesterday my fella (an avid trail rider) and I went shopping around for a bike to replace my dinky little suspensionless inbetween. Dewey helped us out, very informative guy, I test ride it (a black&lime Scott Aspect 960) and we left to continue shopping.All facts gathered and weighed with service and research the black&lime Scott. We went over, Dewey wasnt there but everyone else was first rate! They prepped my new wheels, gathered the extra accoutrements we needed and VOILA! We (SilLee) are newly loyal patrons. Gotta Ride ROCKS!

Ji
Review №29

They close at 7 and I showed up at 6:59. They werent upset at all, and took the time to change my flat tire with the correct tube. Amazing turnaround time, like 2 minutes, super speed. I asked a lot of questions about inner tubes (hey Im a runner not a cyclist..) and he didnt treat me like a dope; he seemed like he actually enjoyed teaching me everything there is to know about tire widths and inner tube sizes even though it was a few minutes after closing. I appreciate your time and kindness! Ill be back!!

jo
Review №30

Great service tku

Th
Review №31

These guys are awesome. Super helpful, friendly, and laid back. They always take the time to help figure out exactly what you need, rather than just needlessly upselling you like some other shops. Their pricing on parts, accessories, and even maintenance and repair work is very competitive as well. I trust them with pretty much any mechanical work on my bike. Best bike shop in town, for sure.

Es
Review №32

Very friendly and helpful staff. Being new at cycling, they helped me without hesitation.

Gu
Review №33

Went in for 2 quick (minor) adjustments. Rear derailleur and brake caliper. Cost should be somewhere around $12 each. Here is the conversation...I was asked What year is the bike? When answered, I was then asked, Maybe its time for an upgrade?. So I said, No thanks; I just want to the adjustments. Ok, you know a tune will up will clean it up and re-adjust everything for $70. I replied, No, thats okay; I will just take the adjustments. Okay, we are 4-5 days behind. So it will be next week sometime. I replied, Thats fine what will it cost me? Well, its $12 an adjustment; however, I just noticed your chain is stretched so we will have to factor that in. I had to ask, So I could have paid for a $70 Tune Up that would not have fixed my problem? After an awkward pause, he replied, well, the tune up was prior to me looking at the chain. Dear GRB, I wanted a simple adjustment. I could have gone anywhere for that. Instead, I felt like I was at a car lot with the creepy salesman trying to upsell anything he could. I eventually asked for my bike back and took it to a competitor. It was adjusted on the spot!. I dont think I will return to GRB.

Ja
Review №34

These guys are always ready to serve. Went in today with a minor install and they refused to charge me! I will be back. Customer service is not dead!

An
Review №35

Staff went the extra mile to help me decide between a few trail bikes. Chris also took the his time answering all my questions and concerns while staying after hours to ensure my bike was setup properly. Thanks again for the amazing experience!

Ga
Review №36

Just want to thank the guys at Gotta ride took on a unique custom project and made it better. I highly recommend this shop.

Mi
Review №37

Great service family ices in and are quick

Do
Review №38

Outstanding bike shop with great service At a very reasonable price . My son has bike rodeo next week and last minute I needed to bring in his tire as his whole wheel had gone bad and would need to be replaced. I’ve been to other bike shops where services can take days to weeks out, so I knew there was a chance it wouldn’t be done in time. To my surprise Alex was finished repairing the bike in less than 20 minutes. He did a few extra minutes doing adjustments for safety. He was extremely pleasant, had some good tips, and also had some nice San Antonio bike trail recommendations since we are new to the area. We will be coming back here for all our bike repairs for now on.

Dw
Review №39

Great store. They helped me and my kid get started riding together and are eager to help me whenever I have an issue.

Sy
Review №40

Chris and Evan took great care of me!! They have exceptional customer service! I love clear on the other side of town and would fight 1604 traffic to have them care for me and my bike any day of the week even Friday(in 1604 traffic😬😬😬) Gotta Ride is awesome ⭐️⭐️⭐️⭐️⭐️Service

ha
Review №41

Very good customer service and prompt in helping out. Definitely will be going back for any bicycle needs.

jo
Review №42

Very friendly and helpful staff. I did not buy a bike during to availability but its still a nice shop with nice staff.

An
Review №43

This bike shop is awesome! They are super helpful and not pushy at all! The employees helped us decide what kind of bikes to get based upon what we wanted to do and fitted the whole family. Whats great too is that they did not pressure us to buy on the spot either or to purchase the most expensive ones either. We actually went once to discuss the bikes and then came back a couple of days later to get fully fitted and purchase the bikes. During those couple of days we went to a couple of other bike shops to get a look at our options and were met with sales people at the other shops that were pushy and not interested in our needs only their sales goals. This helped is decide that Gotta Ride Bikes was 100% the best place to be. On our second trip is when we purchased the bikes and we are so happy we did it with them. We also met the owner who was also really awesome and super helpful too. They have earned lifetime customers from us!

Sa
Review №44

Excellent customer service!! I’m enjoying my new wheels! I highly recommend this store, Chris was super knowledgeable and friendly.

Br
Review №45

We visited five or more shops over the course of a month and a half. Richard and team were the first shop to make us comfortable with the whole process. Very knowledgeable, no pressure, no up-sell and a very laid back pace. No bad mouthing the competition. Very professional.Plenty of advise, plenty of time to test ride, GREAT prices, and no sales pressure. We purchased two bikes, a trailer, a ride along, helmets, a car bike rack and more. Everything was assembled, perfectly aired, mounted/installed, etc.And did I mention great prices? We heatedly recommend Gotta Ride Bikes above any other shop in San Antonio.

An
Review №46

This was the best experience I have had from a bike shop. I cant complain about the employees at all - they are very respectful and willing to answer any questions one has. The shop is small and this makes for a better experience in my opinion because you dont feel the pressure by the employees to make a sale without fulling going through what buying a bike entails. Gotta Ride Bikes is the place to shop for bikes - hands down.

mx
Review №47

Way overpriced parts. My regular 6 dollar tube is 12 dollars here.Updating my review: I didnt really expect a reply. Edited my 2 star review for a 5. Thats good customer service. I didnt know it was the wrong tube, I only needed it for a spare to replace my last one. Im not someone who wants free or discounted stuff, I know you have a business to run. Ill swing by to return the tube.

Al
Review №48

Great place! Best team in town! Each and every one of the guys goes out of their way to provide the best customer service. No pressure, very knowledgeable and honest. Always trying to find you the best deal and the best way to go!

Mi
Review №49

This place is great. Jerry was super helpful and got the bike going again in no time. Price was very reasonable. When Jerry found out I was new to SA, he even wrote down some of his favorite restaurants and bike trails in the city. Overall, an awesome experience here!

Mi
Review №50

Ive had a shake on my bike for a while now- on a routine 33mph downhill- it did it again. Luckily I was down the street from this location. Dewey & Sam quickly let me know that my safety was on the line due to busted/worn bearings. Mind you, Ive taken it to a couple of places and even had my experienced cycling friends look at it and say (nothing is wrong with it) safety is huge, so is amazing customer service and this place had it both. They look out for you. Thats what you really want to FEEL from a bike shop. T H A N K - Y O U

Ba
Review №51

Remarkable shop. If you havent met the owner, Michael, trust me hes very knowledgeable and will shoot you straight. I use a bunch of bike shops for various needs, and there is a lot of competition on 1604, but I prefer to drive the hour to do business with this shop. These guys live to serve the customer. And their prices are very good. Cheaper than Amazon.

Ro
Review №52

Great bike shop! Definitely recommend it.

Ch
Review №53

Honest and reliable shop with great service! They have definitely earned my families business. Highly recommend.

Er
Review №54

Awesome bunch of guys. Brought my daughter’s bike in to be serviced as we had moved and the movers weren’t the nicest to it. Walked in expect to spend a pretty penny and wait a week before I could get it back, but the guys popped it up on the mount right then and there, they were very reasonably priced, and the best part... I walked out with her bike 15 mins later. Will be back.

Mi
Review №55

Bought a bike 🚲 here and had the most pleasant experience. We visited 4 other stores in the SA area and made our decision based on service, bike availability, and price. We found this shop had the best of all 3. There was a miscommunication during the process and Nick was fairly - key word fair - accommodating. I like to do business with stores that I feel value my purchase, and that I can trust to do their best to continue to earn my business and that’s what I believe we found in Gottta ride bikes. Casey (I hope I’m spelling his name right) was very friendly and knowledgeable. Based on our experience we also took a bike in for a tune up; that experience was also pleasant and it will be completed within the week. I am looking forward to going back 🙂

Ri
Review №56

I bought 2 Bikes: On Oct 2017 (Scott Road Bike) and on May 2018 (Fuji Mountain Bike). The staff was friendly and professional, and a pretty down to earth environment. I never felt the Sales pressure that you may encounter in some Bike Shops. In both cases, I found the Sale Prices to be unbeatable, after I did some research in the Internet and visiting other Shops.

J
Review №57

Walked in with my brother just to check it out for future reference, and we found the staff to be very welcoming. They also carry great products at even greater prices. Highly recommend

Ca
Review №58

Not very friendly, went in to purchase a bike for my son, and the gentleman who opened didn’t even welcome us or speak with us. We looked around for about 15 minutes, but still no help. Found a nice Fuji and would have purchased it but as stated before we just weren’t welcomed. So, we left. I guess we where not good enough for this shop, so we will take are business elsewhere. Not saying the shop is bad, but if you can’t even greet potential new customers then it’s just not meant to be.

Ch
Review №59

I have taken all 7 of my famiys bikes in for repairs and maintenance. Zach was awesome. He makes us feel like one of the biking family. Prices are reasonable and no one pressure sells. They deal honestly and practically and since we have so many bikes in all sizes and in all conditions, that is a pretty big deal. Well definitely be sticking with Gotta Ride for all our familys bike repairs and maintenance.

ar
Review №60

I just picked up a new bike so Im fairly new to biking. I thought this would be a good hobby for my family and I to do together. My wife I went for a ride on the trail and she picked a thorn acouple of miles from the vehicle. Since we were so new to biking the bike shop I bought the bikes from made sure I had what I needed for a flat. However they didnt tell me how to change it. So we had a nice little stroll back to the car. I took my wifes bike into this shop hoping to get the flat changed since it was close to my work and while I was there they changed my flat on the spot during my lunch break. While the tech was changing the flat i mentioned how I didnt know how so he offered to show me. I was on lunch so I thanked him for the offer but didnt have time. A few weeks went by and I went back in for a tube to replace the one from the flat change. The gentleman immediately recognized me and greeted me. He asked if I learned how to change a flat to which I hadnt. He pulled a bike from the floor and went over everything I needed to know. Needless to say he didnt have to do all that for me but I was thankful for the personal lesson. Im looking forward to riding again and as funny as it sounds hoping we get a flat to test my new found skillz. This shop really felt more welcoming and focused more on growing as a rider this the previous shops I had visited and really look forward to coming back for our new biking needs.

AJ
Review №61

First time customer, came in with my bike, was put the door within ten minutes for a couple of minor repairs. Great place and good people, will be back!

Mi
Review №62

For my bike fixed here bought 2 new tires got a discount and good service. There was a defect in my new tire that they caught and fixed. Appreciate the service

Fr
Review №63

Great shop! Very knowledgable and personable. Recommended looking at certain bikes at their other location as well as researching them further online before making a final decision. No pressure, super helpful and great selection. Definitely heading back soon.

mi
Review №64

Got my bike here, tech was super helpful and PATIENT. Owner is a nice guy too and present, which seemed rare. They are not pushy or sales pressuring like other stores along 1604........(by Gigis)........ok, like Bike World (yuck)......this place will leave a good taste in your mouth, some leftovers in your wallet, and satisfied.

Jo
Review №65

Absolute excellent place to service your bike, get parts, gear, and support. The staff is knowledgeable, friendly, and incredibly helpful. They can identify problems, find areas of improvement for operational efficiency and safety.

Ja
Review №66

I have a recumbent tricycle that I purchased in Austin. I needed some repairs and a tuneup. I didnt want to take an entire day to take my bike back to Austin, so I thought Id let Gotta Ride Bikes take a shot at it, although they dont normally service this type of bike. They did a great job and found a couple of little problems I wasnt even aware of. The brakes are tight, the shifters are smooth, and all is right with the world.

Ja
Review №67

When in but wasnt too sure what type of bike I needed and received some great advice and bought a great bike. Havent taken it out yet but I did take it for a test ride at the store. Was even given a military discount on accessories.

Mi
Review №68

Took in my jogging stroller for them to fix a flat. They did a great job fixing it, for an excellent price. A couple of weeks later, the same tire was flat. I was a bit upset, thinking they had done a bad job. But they showed me several new thorns I had picked up somehow, which had re-flattened the tire. Definitely my error, not theirs, but they fixed it for free. Cheerful, knowledgable, and quick.

Tr
Review №69

My family and I have bought 3 bikes here and they are very helpful when you are trying to pick out a bike. They tell you all the specks of the bikes so you can choose a bike that is good for you. We really enjoy working with Richard.

Jo
Review №70

Awesome vibes from great people. Everytime I go in with questions I always get my answers plus more. One time I had a question on a particular product to which the employees at the time didnt really know the correct answer. It was in regards to a product they didnt sell and sure enough acouple of days later the manager Chris or CG as I like to call him (inside joke), anywho he actually gave me a ring with a courtesy email with the link where he found the answer. Wasnt really anything time sensitive but he went out of his way to track it down for me. Even came a week later and the rest of the guys knew the answer too. Evan and I had a pretty long conversation about the product which was pretty cool. This is a prime example of how this shop operates. The knowledge is shared with everyone. They have always done this. Since day one I felt like a member of the community this shop is growing Into. Iv only been coming to this shop for about half a year but tbh even though its a little out of my way I make the extra drive over. I highly recommend to anyone whos looking for a quality bike shop with the local feel.

Ro
Review №71

Incompetent or deceitful staff. On 2 visits made 2 opposing recommendations. When questioned accused me of being non-cooperative.

De
Review №72

Friendly bike shop for beginners and serious racers.

Je
Review №73

Bought a mountain bike from these guys at an amazing prize. I go in to get all maintenance and upgrades done. Great quality of service and attention to costumers. Casey and Sam always get the job done right.

Ro
Review №74

Alex took the time to explain and teach me so much about the different options and preferences for all mountain bikes. Very Helpful.

Gl
Review №75

Awesome shop full of great bikes and accessories. Staff is super friendly and theyre pros at repairing bikes!

Li
Review №76

Rude. Had the tire tubes but arent friendly at all. Or observant.

We
Review №77

I echo the parent that brought their daughters bike in for a simple repair thinking it would take a long time and prove costly - not the case with this place as I took my sons bike in for an adjustment and it was done quickly and for a great price! Friendly guys working there, will come back here for all bike fixing needs! - Joseph Gray

Mi
Review №78

The shop mechanic, Richard, built a set of wheels for me and did an excellent job on the initial build. When I brought them in for routine maintenance after the break in period he did a thorough check up and truing. If you need work done on your bike, go see Richard!

ad
Review №79

Nice bike shop. I went in and made it very clear that was only browsing. The staff were still very helpful and answered all my questions.

Ka
Review №80

Amazing place. Dewey has helped answer a ton of questions prior to me spending a single dollar there. My goto shop for sure.

Al
Review №81

I bought a carbon frame and had my Campy items transferred over and made a single speed out of the old Steel frame with few items I purchased from there that I needed to complete it during summer and then bought a aluminum beach cruisier from them just to have for the RV at the coast when we visit it. See Alex and Richard, they are very helpful.They know bikes and how to treat people right!

Bu
Review №82

Very helpful and friendly.

ch
Review №83

Awesome customer service and very friendly. They could not handle my problem but they pointed me in the right direction. 5 stars!

Ma
Review №84

I ride a lot and as a result the wear on my bike is unusually high. The folks at Gotta Ride are gifted at keeping me on the road and steering me toward the right equipment for my needs. I have upgraded to new crankset, cassette,shifters after heavy multiple seasons and in anticipation of mountain rides. After they got done it was perfect. My experience at a few other shops has been incomplete work and a lot of upsell pressure when you in the shop- Not at Gotta Ride. Straight forward advice- the job is done exactly as it should be. Only reason I venture to other shops now is for event packet pickup or the single replacement tube. Some shops have bigger clothing and gear inventory and that is a function of shopping around, but I trust Gotta Ride to work on my ride.

ka
Review №85

Excellent shop! My girlfriend took her mid 80s road bike in and they worked wonders on it in less than an hour! She raved about it for the rest of the day! Wicked prices, great philosophy, awesome customer service. Pick this shop over any other in san antonio!

Yo
Review №86

Bought my road bike here, super friendly, patient, and knowledge. Didnt try to sell us the most expensive bikes like other shops. Will return and recommend.

De
Review №87

Highly recommended by a friend. For a bike shop to adjust the seat to just change the tubs on a road bike?!?!? Then they did not even pit it back in place.Im not sure.

Cl
Review №88

Bought a brand new bike. Broke 4 days later. Shop manager blamed me for their error.Drove in from Austin to buy a bike. Shop seemed nice. Bike was a good price. Took it home and 3 rides later the rear derailleur shifted into the rear wheel breaking the derailleur snapping the chain and hanger. My lbs said it was due to an improper set up by the shop and to take it back to them.I called the shop to tell them what happened and they said to bring the bike in and they will make it right. Get to the shop and the mechanic agrees that it was an improper set up and calls the manager who tells me the best they can do is cover the labor and I pay for the parts. Unacceptable. The manager comes in explaining how mechanical problems can happen and how accidents are not covered. I tore into him. The bike was never dropped, never laid down and always stored properly and had less than 50 miles on it. He said I must have took it off road and rode the bike hard when I have Strava gps showing otherwise and he started to back trail on himself.They finally agreed to repair the bike but a refund or exchange for a non damaged one was out of the question.So now Im left with a brand new bike that has damage to the frame due to the shops own failures.Its unfortunate that their warranty policy does not compare with other shops, sad when an LBS has worse customer support and warranty than chain cycling stores. I drove here because the bike was cheaper than what I could find in my usual shops. But clearly I should have stuck with a shop I knew and trusted.EDIT:I have emails from the manager who replied below stating that they would replace the bike with a different one.Not only is he lying about the situation, he is lying about what they said they would do to fix the problem.They did not offer to fix the bike for free until after I had shown them the emails, to which at first they told me that I would have to pay for the parts and labor.I called the shop before I drove there to confirm that they had everything ready to go, and when I arrived the mechanic told me he had no idea about any of this, and that the manager was not working on weekends. So I had to wait over an hour for him to show up when he told me on the phone he would be there.He was adamant that I must have broken the bike myself by taking it off road. I offered to show him my strava GPS info of exactly where and how far I rode, even pulling up google street view of the area, his tactics turned into backpedaling and off handed insults.The fault of the bike was that the rear derailleur indexing was not properly set up, the limit screws were not adjusted properly to prevent the rear derailleur from shifting into the spokes.

R
Review №89

Good customer service

Si
Review №90

Terrible experience. Very Rude customer service. They make it harder for you to buy the bikes in anyway they can. They have poor policy made for their own profit. I never thought I would get this low customer service from a 4.7 stars rating.

Ni
Review №91

Quick and profesional service. Re sealed my tubless set up in a few minutes.

Ch
Review №92

Super friendly enviornment ! I was greeted apon entry recieved hospitable service my entire visit. Nice & Organized layout which is a huge plus in my book.

Ma
Review №93

Nice peoplenice shop

Fo
Review №94

Completely new to the mountain biking sport, The 2 gentlemen working that day on 12DEC17 (Dewey annnndd...Sam?) gave me very understandable and basic information about bikes in general. They were genuine and honest in their recommendations for me. Not once did I feel they were trying to upsale me. They actually did the opposite to ensure I got the most bang for my budget. I left more confident in what I was actually looking for in a bike. They were nice enough to put a bike on hold for me, but unfortunately I have to postpone my purchase since my paid off car is totaled and now in the market for a new car. So this venture will have to wait a few months. Thats too bad, cause the bike they mentioned was well priced after I did research! BUT I am definitely coming back to this store for my needs! Thank yall!!!

Jo
Review №95

Went here for a road bike and the worker asked what was I looking for I told him and he showed me what they had and gave me some info. Then....he brings me over to the top of the line mountain bike and tells me all the upgrades it has and asked if I want to ride it i said no Im looking for a road bike. 😒

Sa
Review №96

Most amazing shop I have seen in the area for road and mountain biking, I visited there to demo an IBIS MOJO HD3 and it was a smooth and easy experience. The staff are great people with lots of knowledge and filled full of funny commentary to make things upbeat and fun! If you want an excellent bike or just need some service GOTTA RIDE BIKES is the place to go hands down. Also, what really stood out amongst everything was the fact they werent scared to talk about long travel mountain bikes for enduro purposes in Texas and outside Texas. Most shops in the Austin and San Antonio area shy away from this and try to convince you that you need an 80 or 100 mm bike even when you make it clear you already have the ultimate cross country bike. Overall great experience without any complaints! Everything is super affordable when compared to any shop around. Finally, IBIS bikes are unbelievable and they are one of the very few shops that carry them.

28
Review №97

Great shop. Helpful guys. Great service. Go here for your bike stuff!!

Ch
Review №98

Poor communication.

Ro
Review №99

Super nice people, thanks Alejandro and Richard! really helpfull people, super selection of everything and the price was just perfect, if you want to go to a good bicycle shop where the truth is spoken, this is the one in San Antonio!

de
Review №100

My drive train was making this weird noise when i brought it in, a couple days later it worked like new. Best service in town.

Information
51 Photos
100 Comments
4.6 Rating
  • Address:4553 N Loop 1604 W #1105, San Antonio, TX 78249, United States
  • Site:https://gottaridebikes.com/
  • Phone:+1 210-479-2200
Categories
  • Bicycle repair shop
  • Bicycle Shop
Working hours
  • Monday:9AM–6PM
  • Tuesday:12–5PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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