Jessica and Manny were very helpful, answered all my questions in a timely manner and got my bumper repaired in just 2 1/2 days! They thought it was going to be 6 or more days. I was pleasantly surprised.My car was buffed, washed and inside vacuumed. It looked great! I’d certainly go back! I’ve also recommended them to several friends.
It is a wonderful place. The attention is really extraordinary. The work done on my car was fabulous. The service deserves 100 percent.
Great service,friendly staff and quick repair. Highly recommended 🙌🏾
The experience at this company was excellent. Kept us informed, told us when we would get the car back and delivered on that date. Got updates throughout the week. I highly recommend Service King Perrin Beitel location
Service king did a great job repairing my drivers door and mirror after someone backed into my car. It looks great thanks
Place well kept workers awesomely helpful
I had a good experience when my car was being repaired and after I picked up my car. I was called about a week later by a woman named Jessica. I was told that the insurance still owed $111 of my costs for the repairs to my car and the insurance told her that they directed the payment of $111 to my bank account and I needed to pay them the remaining balance or they would send it to collections or put a lean of my car? This had nothing to do with me, someone hit me and their insurance was responsible for everything and there would be no reason for them to put it in my account when they direct paid Service King for everything else. So, I called the insurance and of course it was a mistake and I guess Jessica(At Service King) did not really look look into it before she called me and told me that I was a liar and threatened to put a lean on my car, when none of this was any fault of mine. I will NEVER go to this place again, thanks Jessica for your unprofessionalism and losing a good customer at your business. Thanks Stephanie Cortez
Outstanding service. Fast and efficient.
Great checkin and work status update service. Ill update this review after the work is complete.
Did a great job on my car!
Professionalism, timeliness, and quality of work were superb.
Such an amazing experience. My car was complete before the date they gave me and washed and detailed!! They delivered above and beyond the repairs I needed and worked with me and my schedule. Great service!! Highly recommend!
The people there are very professional they act in a professional manner. They are also very friendly and make you feel comfortable. And they keep you up-to-date on whats happening with your vehicle on a daily basis. I would recommend this company to anyone. I havent got my vehicle back yet but theyre working on it.
Excellent Customer Service! We recently had to have some re-work done to our car after the initial work was done at a different place. The manager of the Perrin-Beitel location was very helpful and kept me informed every step of the way. The work was done quickly and the manager explained everything to me very well. I highly recommend Service King for your auto claim repair needs. It was truly a pleasure to be treated so well and to have the work done right.
Manager is a good guy. Though he came into my case after the fact. Previous to his help, the shop was poor at keeping my status updated. Had to extend rental car service because the repairs continued to be delayed. Final product was great but service sucked....again prior to the new manager.
They did an amazing job fixing my vehicle and they also provided frequent updates.
They did not greet me well offer me a seat to sit down when I first arrived, had to seat myself.Also I showed the lady my hubcap was damaged during accident that was not fixed.I can’t afford to leave or take because this my only vehicle. I would not recommended to no one!
I just picked up my car from service king a little bit ago. after an accident I was in a few weeks ago. They did an outstanding job fixing the damage that was done to my vehicle. It almost looks like I just bought my car off the lot from where the damage happened. Thanks again service king you guys were awesome.
I would never recommend this place to anyone. First of all, I took my car in for a minor dent on the front fender so Armando the who knows what he does there guy said they would call their outside dentless repair person to come and fix it. When I went to pick up my vehicle I could already see that the dent was still there and he kept saying that he couldnt see it, so I told him that the work was not acceptable so I had to leave my car there over the weekend and when he called me on Monday and I went to pick it up, once again I could see the dent and he kept saying that he couldnt see it. What a joke!!! I have a driving camera, which they tried to remove, probably so I wouldnt see them not working on my car, and they broke the mount for it. Im sure they work hand in hand with that insurance company to do as little work as possible to the vehicles. Never again will this place see my business and hopefully people will read this and avoid this sorry place. 👎👎👎👎👎👎👎
They were awesome and quick just how I like it. The prices was excellent!!
These guys fixed my car back to original. The paint match looks outstanding and like it was when I picked it up from the dealership. The crew that works there were extremely kind and courteous. Mando, the service advisor, was especially pleasant to work with.
Mike Gutierrez rocks!!!Excellent service! Great overall experience with everyone and everything at service king. Thank you!!!
On 3 separate occasions I have gone to one of their locations and as usual I get the same result great staff and amazing auto body work they are my go to place no matter.
Been here a few times as this is the closest auto repair shop thats paired with my insurance. Theyve mostly done a good job. They did do a poor job matching the color of paint on a repair. They were no issues getting them to address the issue, but even now the paint is still slightly off.The location itself is a pain. Never has there been enough parking and getting out there is difficult since theres not really enough room to back your vehicle out.This seems to be an older location, the office could use some love/ paint.They have some coffee available btw. If youre interested in having something to drink while they wait.
They quickly fixed my vehicle, and communicated the status of my car in a timely manner. They did a great job!
Picked my car up after being with Service King for 3 weeks. They did an AMAZING job. NGUYEN helped me out with entire process. You need to go see him.
Im not the type to write reviews but from the minute I called this facility I had nothing but an excellent experience. Outstanding service and politeness. Mr. David was just amazing. Recomend this place. Hands down!
Friendly and professional team. I received updates on the process. Repairs were completed before estimated time during holidays. When I arrived my car was great condition.
One week after the repair, I heard some scratching sound around right front wheel. I found a small plastic part which is supposed to cover the bottom of the bumper was dangling. It should have been fixed tightly with a bolt. The mechanic of Service King did not screw it tightly.I visited service king and complained about this. Robert said he was going to order the part from Hyundai and inform me when the part is ready. He expected 3-4 days before the part arrived.After one week, I call him and heard that he would go and check the status of the part. Several minutes later, the answer was Hyundai sent wrong part.I expect that Service King initiates all the service and follows up the status of part but what they did was very passive reaction. I do not want to waste my time to call and wait while they toss me to one place to another. It has been very disappointing experience.
This morning I had the pleasure of meeting and working with Melissa. She was so amazing and sweet. My cars battery had died when I got to Service King and she went out of her way to help me even though that wasnt the reason I visited Service King. Melissa was so great!
Very attentive and friendly and professional.
Work was done quicker than expected. No issues, my car looks like the day I bought it.
Outstanding staff here. Quality repair with great follow up and flexibility. Keep up the good work.
If it was up to me I wouldnt give this location a STAR!. I am still dealing with Service King #77 off Perrin Beitel since 01 July 2016, and today is already 25 Oct. I cant start with all the frustration I have been through, I have complaint thru USAA and Corporate Office in Dallas, TX. It is so upsetting that today, I am writing a letter to CHRIS ABRAHAM, CHIEF EXECUTIVE OFFICER of my experience. 1st time Corporate office appointed Ms. Kelly Potter, Area Leader for South Texas - South Central, but at that all I received was a YELLOW Microfiber Cleaning Cloth and apologies for delay in the beginning of October. I am still having to deal with issues (electrical issues) that were caused by Service King. I recommend not taking your vehicles here, a simple Hail Damage Work ended up being electrical, water damage, reordering parts, being in a rental car, inconvenienced and our lives disrupted by going back and forth ordeal that I don t wish upon anyone. Thank you
Thats the!
Fast, lots of updates and polite.
Great body shop.
Had a great experience with David Lenton