user
J.D. Collision Express, LLC
121 Garner St, San Antonio, TX 78237, United States
Appearance
J.D. Collision Express, LLC
Comments
Mi
Review №1

Took my 2013 Dodge Charger here it has taken two months and they are still just giving me a run around . The guy said shouldn’t be more than 900 now charging me 1400. At this point I just want my car back. They always say they will call me back at the end of the day to let me know on the status of my car and they don’t !

Is
Review №2

Owner is on site and takes pride in his industry. I am a hard client (sometimes, due to my experiences) J.D. welcomed me to his shop, and even gave me a tour (honest Professional Shop) maybe the beat in SA.For claims or other work I would recommend

Ma
Review №3

Exceptional customer service, Clear and timely communication with a very competitive pricing compared to other shops. It was a very clean and tidy space and I was also able to see how organized the garage was as well. Everyone did a great job on my vehicle and were able to restore it to its original condition. I was not expecting it to be done so quickly but was pleasantly surprised when I got the call that I could go pick up my car.I highly recommend this Extremely efficient shop and it’s very qualified team. I had no issues and the process was as smooth and painless as it could be given the circumstances. I was treated like an old family friend so the hospitality was A+Thank you again Jd Collision Express !Hopefully I’m not back but if I am I know where to go!

Ro
Review №4

My car was brought here after an accident. After an evaluation from my insurance it turns out my car was totaledI was out off town for several weeks so I wasnt able to clean out my belongings grin the car. The employees there cleaned out my car so insurance could take ut away and held all of my belongings for me.ON TOP OF ALL THAT-- when they returned my belongings it included a small handful of cash that I kept tucked away in my car for emergencies. The cash could have easily been lost over the weeks it took me to pick up my stuff, but the fact that it was returned with everything else indicates a high level of integrity and professionalism that can be rare in automotive services.

Fr
Review №5

Always do a great job. The only people who touch my cars.

Dr
Review №6

Our car ended up a total loss but these folks took good care of us in spite of the fact that they were never paid by our insurance company for anything. They went above and beyond to help us when we were going through a really rough time. Because we lived so far away from where we had the accident, it was hard for us to fetch our belongings. They did that for us. And when we felt like the appraisal was unfair, they helped to clear it up where we did not lose thousands of dollars unjustly. We cannot thank yall enough.

Je
Review №7

Great shop! they went above and beyond what they have to do. I would highly recommend them to anybody with any kind of body or collision damage.

Mi
Review №8

Highly recommended, fast service, 100% Satisfaction, Great customer service. Very helpful when it came to showing the steps on my claim since it is my first time. Julio and Juan helped me get into a rental asap and when I told them I was paying out of pocket they gave me a discount with the rental. They quickly fixed my truck less than a week as promised it was washed and inside was detailed that was awesome and thoughtful of them 😎. Life Time Warranty What more can u ask!!! Thank You J.D. Collision Express !!!

Ro
Review №9

Didnt use services but impressed by knowledgeable staff

Mi
Review №10

They did a great job on my daughters car definitely recommend this place

Je
Review №11

The owner Jaun is so helpful very nice gentleman and he loves donating to charity

Bl
Review №12

Amazing Job thank you so MUCH MY Baby LOOKS Beautiful again !!!I will let any of my clients Know where to go you guys areA+Wonderful customer service!Rental went smoothlyProcess simple !My car looked AMAZING ! Took few days longer then expected date but No big deal !!Drop of rental smooth!Thank you thank you !

Do
Review №13

JD Collision is my go to place when I need any auto body repairs done. Outstanding staff and reasonable prices. Excellent service and workmanship. I highly recommend.

De
Review №14

Friendly staff and high quality workmanship. Our vehicle came back looking great! Highly recommended JD Collision Express.

Ch
Review №15

They did an absolutely amazing job and went above and beyond. And the customer service from the front of the house to the back was the best! HIGHLY RECOMMENDED!

Fr
Review №16

Awesome service with amazing work. This is the only place I would take my Exotic cars.

De
Review №17

It was my first accident, with my brand new car that I purchased for myself after graduating from college. I was also in the process of moving into my new house. Never did I think this would happen especially with how much I had going on. From the moment I was hit, I felt overwhelmed. Progressive did an outstanding job with directing my to JD Collision. I looked up reviews and saw how many stars they had. I didn’t hesitate to ever consider bringing my car here. Every time I called them they were super welcoming and helped with all the questions I had. I had never been in an accident before. This was all new to me. I was paired up with Serafin. Serafin and the JD collision team kept me up updated from the moment I dropped off my car. They provided information in a timely manner and were super accurate with their estimations. My car was ready within a week and a half from my accident. This teams works hard and fast to get you your car back. I appreciate how considerate they are. When I arrived to pick up my car Serafin greeted me and made sure to go over what was repaired. He assured me that everything was taken care of and that if anything was wrong to give him a call. When I saw my car I wanted to burst into tears, it had been such a rough week for me and the timing was horrible. But this team really did help bring joy back to me! Thank you so much team! Y’all are the best.

Ri
Review №18

Very poor work done here. Had to have them realign the bumper and replace a scratched fog lamp. They replaced my windshield and left pieces of glass all over the dash. I was not very happy with this shop. Will not be returning here.

Bl
Review №19

Highly recommend JD’s. The work they have done on my car looks great and their customer service is very friendly and helpful when dealing with insurance company’s.

Ra
Review №20

They were very Helpful and expedite with getting my car repaired

Ja
Review №21

Excellent service, prices and good quality work. I definitely recommend this business.

Ly
Review №22

Great customer service.Helpful employees.Will recommend to family and friends.

Ro
Review №23

The work they did was ok, a few areas that could have used some extra attention to detail. However I had some residual issues related to my repairs and it was like pulling teeth to get them to address them. I always had to be the one to call for updates. They were horrible on following up with me. I guess once my vehicle was out of their shop I wasnt a priority anymore and was of no concern. My accident was in November and I am still trying to get them to make it right.

ga
Review №24

Do not go there no matter what your insurance says. Took my vehicle here after a accident for repairs. 2 years later found out from a reputable repair shop, that the repairs completed here where aftermarket parts. Not oem like my receipt from them states. And some of the parts used where stamped pick-and-pull. My vehicle is a 1 owner vehicle and no work had previously been done. Called JD collision and they did not claim responsibility for using aftermarket parts.

Ka
Review №25

As soon as I got our vehicle in a safe spot from an accident we had I called JD Collision they were on point with everything. They arranged to have their tow Guy contact me on the weekend to arrange for pickup of the vehicle to bring it into their shop. Immediately assisted me with providing a good contract number for the insurance company needing to be contract to file our claim with. The staff is very courteous, professional and proficient. They have outstanding customer service which now a days is very difficult to get. They took care of us like family. If you get into an auto accident and need a good quality trustworthy shop to count on contact JD Collision. I definitely recommend them and their work. Keep up the outstanding work!👊🏼🙃👍🏾

Ma
Review №26

I really Loved there work. They did excellent job. I saw My car and all I thought was WOW. THANK all so much. And Jesse Thank You for keeping Me updated. I mean You called with Your findings, total amount and when it would be completed. Again Thank You all for Your Professionalism.

Er
Review №27

I will always use JD Collision for any repairs that need to be done on my vehicle. The attention to detail is better than I have ever experienced. They communicate with their customers and the repairs were done in a timely manner. I highly recommend Juanito who is the owner and his awesome staff.

Ca
Review №28

The paint job looked fantastic and I got the car back when promised but I was also impressed that they completely cleaned the interior as well. I went back on 1/6/21 after visiting another body shop that wanted several hundred dollars to remove scratches from my trunk lid. JD did it in five minutes for free!! Customer for life now.

He
Review №29

Great company. I know Juan as a friend so I took my truck there when it was wrecked. They did an excellent job and the staff is very professional.

De
Review №30

Very nice personnel

Mi
Review №31

This place is trash. They did not deliver my vehicle when they said they would and it looks like they repaired it with a spray paint can. They also lied. A lot! I would not recommend this place to anyone I know

ST
Review №32

Top notch business. Their level of professionalism is greatly appreciated. The owner Juan is an amazing company owner and manager. Highly recommend

La
Review №33

From when we got to JD collision express we were treated with respect and attention by the staff. Jesse was our service advisor and we highly recommend him! When we arrived everything look clean, professional, and modern. JD collision express even called Enterprise to pick us up for the rental! JD Collision kept us in constant communication during our time with them. Their service was quick and professional. They even walked us through the process and told us what was going to be replaced or done with our vehicle. The vehicle looks like if nothing happened to it! That’s how good their work was 10/10!

Sh
Review №34

The guy found what did the damage to our van. A heavy metal piece that flew off of a disk. Weighs 20 lbs.

Em
Review №35

Amazing service with Juan and serafin my car looks better than I first bought, couldnt have asked for anything better

J
Review №36

I would like to say that the service was really great.A minor snafu on some communication information, but it was easily resolved once my service advisor Jesse got in on my case.**Update-awaiting 3rd consultation***

Jo
Review №37

I never leave reviews but they deserve 5 stars. Honestly, the most professional and timely place Ive been to in SA. Javier and the people in the office seemed to have genuine interest in customer satisfaction and high quality work. Even went above and beyond with cleaning the interior and exterior. Thank you!

dr
Review №38

Thank you Agustin for Taking care and addressing my Lexus IS 350!

Er
Review №39

Customer Service is Outstanding.

so
Review №40

This place is exceptional. Professional service and family owned. Brought all my vehicles here for service. Augustin and brothers go above and beyond to get your vehicle fixed right. Give them 10 stars... recommend them highly!!!

Em
Review №41

They lied on my estimate. They did not replace the plug for my trailer. My tail gate doesnt close properly. Already notified the insurance but there are things on the estimate that were not done at all. The bumper isnt straight. Dont ever use this shady shop!Update: After the concerns were raised they did take the truck back and repaire their mistakes. I would rather this be resolved before giving the customer back a vehicle with issues but the issues were resolved and the work is good now after the second time around.

Ja
Review №42

Very awesome job done on my ss trailblazer very excellent work

Em
Review №43

Juan and serafin had such amazing people skills they made my girlfriends car look better than she first bought it I call it the bat mobile

Ci
Review №44

Justin,Serafin and team are terrific!

Al
Review №45

Very professional and took interest in inspecting your car

Al
Review №46

This place is amazing!! My insurance sent me here for my vehicle repairs. The people working here are wonderful, super nice and amazing! Top quality work! They left my truck new! Jesse is amazing!

Jo
Review №47

Thank you J.D. Collision Express for a Great customer service and friendly staff, Y’all fantastic! I’m so Glad I took my Expedition to your shop!! and I will recommend you to my Family and friends!

Ro
Review №48

Very good service! My vehicle looks brand new again! Juan did a great job with dealing with insurance company and getting it done! Thank you all so much!

Ky
Review №49

They took the scratches out of my door and added side molding to my car. It looks fantastic! I got it back the next day and Juan was super friendly and professional throughout the process.

Pa
Review №50

Absolutely amazing customer service. After my truck was broken into J.D. Collision Express helped get me back on the road quickly. The level of customer service and professionalism I experienced was a breath of fresh air. Do not hesitate to use this company. You will not be disappointed.

Ma
Review №51

The entire staff is knowledgeable of all aspects in body work and painting. They are also customer service driven.

JO
Review №52

Absolutely first class service, best prices in town, and made my car look amazing. Would give them more stars if I could. My friends recommended JD Collision express after I took my car to 3 different shops and got estimates that were so high I said I couldn’t get the repairs. They worked with me and after getting the car back today, a day earlier than they said, I was so happy with the finished work. Outstanding!

Ri
Review №53

This is the most honest and trustworthy business to take your automobile collirepair work done.

Li
Review №54

Going on 5 months, still dont have my car back and no estimate of when it will ever be done

Mi
Review №55

Customer service like no other.I was hit, it is always turmoil during these types of things. My insurance gave me a choice of shops. I googled them for reviews, J.D. Collision Express had great reviews and I requested my vehicle be sent there. I have not had this type of customer service in years. These professionals communicate, do quality work and put the customer first while taking quality care of your vehicle. I highly recommend J.D. Collision Express for repair. Dont even think about sending your vehicle anywhere else.

Al
Review №56

Serafin was great to work with,the staff was awesome!

Ma
Review №57

Very professional an very courteous would recommend them for any all of your body shop needs these are good people

Ni
Review №58

Love the service!!! Great recommendation

As
Review №59

Thank you so much Jesse. My car looks amazing, thanks for keeping me up to date with my vehicle.Really appreciate y’all keep up the good work

Sa
Review №60

Loved this place! They fixed up my car super quick and Jesse was so awesome at keeping me informed. My car looks even bette than when I got it. Thanks guys!

Is
Review №61

I had a great experience with JD Collusion. Great customer service from beginning to end. Superior performance. My car was repaired in a timely manner and returned to me cleaned inside and out. I highly recommend this place. Thank you J.D collusion.

Sh
Review №62

My car was fixed in about 2 weeks, due to a part that took longer than expected to be delivered. Jesse at JD was very kind and helpful.

Jo
Review №63

J.D. Collision is the best Collision Center in SA!!! All the staff there made me feel like family with amazing customer service when I took my vehicle to them especially Javier. I highley recommend taking your vehicle to J.D Collision for any repairs!!!

na
Review №64

Great work done by there team highly recommend them!

Ka
Review №65

They did an amazing job on my vechile I had just bought. For me getting rear ended by another driver my vechile literally looks like it never even got hit. Such an amazing job. I love it. Thank you very much. Jesse was very communicative with me through the process . Staff is very friendly yet helpful. Thank you once again. I totally recommend anyone to attend here for services.

Ga
Review №66

My repair rep, Jesse, was friendly and professional. He kept me informed of my cars progress and the shop did a flawless job at making me car look band new again. A great experience!Just had my second experience with J.D. and it was awesome. One of my doors was sneaking its way out of alignment. In less than 10 minutes, they had it back to new and I was on my way.Thank you guys!

Li
Review №67

Worth the drive! My 2mo car was rear ended and I wanted it fixed right. Based on Google reviews, I headed to JD’s—and I’m glad I did! Fix in HALF the time promised, good as new (they even cleaned the interior!) and I was kept updated the entire time. Highly recommend them, and Javier, who took excellent care of my situation. Thank you, JD’s!

Ju
Review №68

Great professionalism, rapid response, great communication. Highly recommend!!

cp
Review №69

I showed up to drop off my car and they had the car rental shuttle there to pick me up within 15 min. Jesse called with updates and I picked my car up in 3 days. Over all a great, easy experience.

Ya
Review №70

Great customer service thank you Jesse my service advisor for keeping me up to date on my vehicle on everything that was being done to it. Highly recommend this place my vehicle looks like new very happy with everything.

Vi
Review №71

I dropped my Jeep off on a Monday and it was done in 3 day . The shopped worked with me until i could get money together for my deductible. the repair came out FANTASTIC. I highly recommend for any body repairs in the San Antonio area. Thanks so much.

Fr
Review №72

Great service and the best prices.

Al
Review №73

Highly recommend JD Collision Express, LLC for the best in car repair. Their courteous nature when you arrive, ‘thank you Amanda!’, levelheaded responses to questions/concerns, and reasonably priced repair estimates are bar none! Lastly but not least, their lightning speed turn around time on repairs while still maintaining the quality and craftsmanship you’d expect as a paying customer are greatly appreciated. Thumbs up!

Ni
Review №74

Outstanding customer service!! Returned my car earlier than expected, quality work, handled rental pick up and drop off. Best experience I’ve ever had with a car repair!!

Le
Review №75

Great place very professional, kept us informed the entire process. This was my granddaughters first collision experience. Dylan was great explaining everything and even polished her headlights.

ma
Review №76

Best service in town, quality and customer support are the best. Great pricing too, finished my repairs in a super timely manner. Thank you to Juan and the whole staff. Highly recommended.

Sa
Review №77

Love love this place they had my car in a out within 3days minor repairs of course, but they also detailed clean, inside and outside of my car, was amazing got my car looking a thousand times better, super nice staff especially Jesse, I totally recomend this shop to anyone.

Sa
Review №78

This by far is the best collision body repair shop in all of SAN ANTONIO! Juan and Dillion are pros and do everything it takes to take care of the customer. My car has been here 2x for a wreck and then a suicidal deer. Both times my truck came back like new and I will continue to do business here even if I move out of SA. Kudos to the JD CREW AND FAMILY. You all rock!

An
Review №79

Great customer service and outstanding workmanship. The owner is very knowledgable and I would definitely recommend.

su
Review №80

This place did a really good job on my vehicle would used them again and highly recommend them!!

Mi
Review №81

Great company to do business with! Thanks to my service writer (Dillon) and the team of techs my truck was fixed and ready within a couple of hours! I would recommend anyone looking for quality work to be done.

J
Review №82

The staff was very helpful in making my decisionTo get my car painted. They did a awesome job.Juan and Julio we’re very informativeI will never go back to caliber collisionI highly recommend this place.

Da
Review №83

Awesome customer service. I have been to this shop for two of my trucks now and they have done great work both times. Quick turn around time, and excellent work. Highly recommend!

Al
Review №84

Great customer service! Did a fantastic job fixing my car!!

Sh
Review №85

Got our car back today with new parts and it was washed, vaccumed and waxed! Definitely recommend them, they also called us with progress made. Very pleased.

Ma
Review №86

They are very attentive and professional, the only downside its that they dont work on Saturdays.

De
Review №87

Was in an accident and my nephew reccommended this place. So happy for his recommendation . Very great people. Great work on my car. From day one they were very helpful and understanding with my concern. Special thanks to Juan and Dillon.

Er
Review №88

Great service and people. Awesome job guys....

St
Review №89

Excellent service and back their work.

JE
Review №90

Great service!!! I was in a minor accident and the staff went above and beyond to make the proper repairs to my car... They kept in contact during the few days it was there keeping us up to date on the status... What made me super happy was that they took the time to clean and vaccum the interior even though it had nothing to do with the repairs... I am a busy mom of three girlies and rarely have time to keep up with it... Its the little things that make me happy... So thank you J.D. Collision!!!

Do
Review №91

THE BEST IN SAN ANTONIO!!

Je
Review №92

They always do such an amazing job ‘!!! I always come here for any collision repair they also do a good job with windshield replacement. Agustin is amazing ! This will always be my go to place love love love !!!

St
Review №93

Great, handled everything with my insurance and my car looks good. They made things so much less stressful.

La
Review №94

These guys did great work on my BMW, and had a quick turn around time. Friendly staff. Thanks guys.

Es
Review №95

I was highly recommend by Fernandez Honda to take my 2004 Honda Accord to J.D Collision for repairs and I was very impressed on the job that was done on my car. I would rate this place a 5+ and would highly recommend to anyone.

Ye
Review №96

Horrible work. Insurance company used them. My truck had to go back so many times because of poor quality workmanship. Just got it back from them again because the insurance company said they want to hold them responsible for the quality of work...and not surprising at all, the work they just touched up is horrible AGAIN. Talk about waste customers time. Now my truck is going to be sent somewhere reliable to get the work done correctly once and for all. But I was shocked that this time, I got my truck back with fuel still in it unlike the first 2 times it went back to them.

Ri
Review №97

They have the State of the Art Equipment and will take care of your car. Off Hwy 90 near Hwy 151.

Bo
Review №98

Fast turn around time dealer Quality work..I recommend this auto collision center.

Mi
Review №99

Good and honest work, I highly recommend them .

Po
Review №100

Great service. Highly recommend

Information
43 Photos
100 Comments
4.9 Rating
  • Address:121 Garner St, San Antonio, TX 78237, United States
  • Site:https://jdcollisionexpress.com/
  • Phone:+1 210-432-3535
Categories
  • Auto body shop
  • Auto dent removal service
  • Towing service
Working hours
  • Monday:8AM–6PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations