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Action Auto Service & Tire
497 E 3900 S, Salt Lake City, UT 84107, United States
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Action Auto Service & Tire
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Am
Review №1

I am beyond satisfied with my experience here! I needed a new starter and valve cover replacement and was so surprised how quickly things got done. (I went on two occasions, both were done within a couple hours) Ray is awesome, hes the best! So friendly and knowledgeable! I highly recommend this place, youll be very pleased. Thanks so much Ray!

Sh
Review №2

Ray had me in and out efficiently for an oil change. He and his staff also take photos of other things they would suggest repairing and categorize it as “good”, “needs future attention” or “needs immediate attention” which was very helpful for me as a used car owner. Very attentive to detail, explained everything in terms I could understand, and patiently answered any questions. Will be back.

Bo
Review №3

This was my 2nd time since January coming in for an oil change. They are Quality! If you like amazing customer service and Quality I go here!I personally feel they went above and beyond for me both times. I’ll def be returning for my next oil change.

Am
Review №4

This place has great service and reasonable prices.Ray is knowledgeable and goes out of his way to help. Will definitely be back!

Da
Review №5

Ray is one of the nicest guys Ive had the pleasure of taking my business to. Service was done promptly, they give you text updates and a full breakdown of the services theyve done.No sleezy sales techniques or taking advantage of customers. They did the job right, and price was more than fair.Definitely my new go-to for auto service!

De
Review №6

Great work, great prices, always accommodating. Never any hidden fees. Very helpful, and honest.

Pa
Review №7

My family and I had taken about eight vehicles to Han at Action Auto for over ten years. We always experiencing absolutely incredible service. Several months ago, I had Ray and the crew at Action Automotive Service and Tire take care of my Honda. I couldnt be more impressed with the overall positive experience. As for my personal experience of visiting countless repair shops throughout the Salt Lake Valley for well over twenty-five years, the level of professional service, communication, technical expertise, incredible prices, and unbelievably timely work provided by Ray and his technicians CAN NOT be beat. There is not an automotive shop I would ever recommend over Action Automotive Service and Tire.

Ja
Review №8

They were great. They were very knowledgeable and saved me a lot of time and money. I will definitely go to them again.

Co
Review №9

Ray is the man! Took my car in to replace the water pump. They gave me a reasonable quote and were able to complete the repairs the same day! Look no further than action auto for your cars repairs.

An
Review №10

Do not bring your car to be serviced at Action Auto unless you want to be taken advantage of. Took my car here at the beginning of the year to fix whatever dark liquid was leaking from the bottom of my car, they diagnosed the issue and said they fixed it. I payed and left, only to find they had not fixed the problem of the leak. I took the car to another shop to get a second opinion and told me the part that was just replaced (which cost around $300) wasnt even the part that was the issue. I reached out and left a message at Action Auto about it and they have ignored me.The bottom line here is that unless you are familiar with all the inner workings of your car they will take advantage of you and do poor work.

Se
Review №11

Best place in town go there for any and all of your mechanic needs these guys really know what theyre doing take it from professional these guys are professional in every sense in way and dont waste your time with the dealer dont waste your time with anywhere else in salt Lake these guys are the way to go. !!!! Truly the most upfront honest mechanics Ive ever met in my life you will not be disappointed

Le
Review №12

Ive brought my cars here for oil changes for a couple of years now. They are friendly and helpful. I love that they dont push to up sell. They will tell me I might consider getting new tires soon, but dont make it seem like Im going to die if I leave the shop without doing it. Their prices are reasonable and they offer discounts. They also tell me about the recalls on my vehicles and give me information even though they dont do the work.

Kr
Review №13

This is now the only auto shop that I will have work on my vehicles. I have an older truck that has high mileage and parts are wearing out. Kraig and Alex are very knowledgeable and explained the work that needed to be done in terms that I could understand. The quality and timeliness of work performed is outstanding. I have been there several times and Im never disappointed.

Em
Review №14

Ray has been my mechanic for years and I trust him with fixing all my car problems! He’s kind, generous, and does a wonderful job! Action Auto Tire and Service is known for their professionalism and their accountability and it truly shows and is true about their work! 10/10 would recommend this wonderful company for all your car needs!

la
Review №15

Incredibly professional and thorough with their work on my 2013 Hyundai Sonata. Brakes are working really well. Appreciate the honesty and professionalism that was shown to me during my visit to Action Auto. To Tim and his staff, thank you! You have gained a regular customer.

Ma
Review №16

Great service and friendly staff! I took my truck here to get an alignment because it was pulling to the passenger side, dropped my truck off, and it was ready with an hour. Alignment was done well, I will be coming back here!

Em
Review №17

Ray was honest and attentive. He was flexible with my schedule and got my car back to me same-day. Made me feel like a local even though Ive only been here for a few months. Would - and have - recommend to a friend!

Ka
Review №18

They were fast and personable. The best pricing your could hope for! Thank you!

Ja
Review №19

After a really bad mechanic, I took my truck here. He gave us a list of everything wrong with the truck and had the crucial repairs fixed the next day.

Sa
Review №20

Excellent and extremely fast service. They took good care of me and my car. I will definitely be coming back!

se
Review №21

An older gentleman with a neat old truck-It’s rare I feel like a mechanic has as much kindness and empathy! I accidentally gave the wrong number but was not treated rudely when they explained they tried calling me. I came late to pickup my van and he kindly and without annoyance unlocked and let me come in and grab it. I trust this place as somewhere I would bring an older vehicle for repairs!

je
Review №22

Friendly, honest, timely - I loved this place!

Da
Review №23

Very friendly and thorough. I came in to use a Groupon for an oil change and got an estimate for a future repair that Im going to have them do. Ray is very nice to talk and work with... everyone else does too. Having friendly service so close to home is perfect! Im impressed!

Da
Review №24

Helped me without charging me. Professional, polite, and I dont say this often but Honest. Very rare in their business. Ill be back. And so will my friends and family. Honest and kind. Rare to extinct.

Al
Review №25

Went in with my hoopty and they had me rolling out in what sounded and felt like a brand new car.no more problems .it didnt cost me am arm and a leg either, they are so fast . Im definitely coming back

Gr
Review №26

Got my AC recharged here. Fair pricing and accommodated my schedule to get it done that day even though they were super busy.

Du
Review №27

I wonder if the terms Rock Star and mechanic have often been used together. I suspect it is infrequent, if its ever been used at all. But, wow, these guys go above and beyond. They are straight-forward, objective, and honest. They do what they say they are going to do. They answer phone calls and questions. They dont push you into things unscrupulous mechanics might. On top of it all, they are more than competitive in their pricing. In fact, its my experience that they routinely charge less than others. I have no hesitation in recommending this shop - something I rarely say about anything. It would be a mistake to not consider these guys first (or get a second opinion from them) before you go anywhere else.

Ma
Review №28

I bought a Groupon for this company because the reviews seemed well and everyone was praising them about how quick they are. Theyve made me wait TWO WEEKS before i can even get in. and then instead of at least trying to sound like they are really trying to find a solution, they just sound like they dont care; like oh well you have to wait so what. You guys are terrible. You dont treat customers this way just because you already have a good base going

Wi
Review №29

The morning of January 20th I brought my sons Toyota Tacoma in to be looked at as it had overheated and since then was having trouble starting. This was the second time I had brought the same vehicle in-The first time I was helped by Tim who was wonderful to deal with. Around 1 o’clock I received a call from Ray Wilson giving me a bill of 600+ for multiple itemsas I asked for him to break down the fees he began to get short with me so I said I would come pick up the vehicle. When I got there Ray told me I needed to pay $105 diagnostic fee which I questioned the amount not that there was a fee but that it seemed high. It was also not consistent with my prior experience with Action Automotive-at some point when in the conversation Ray begrudgingly put the key to my sons truck on the counter and asked me to take my truck and leave that he would not work on the truck ever again. I said OK and walked out.

St
Review №30

Friendly, fast and they can be trusted! Im going there from now on!

Er
Review №31

Great oil change service! Super fast and they were very nice. If you’re a woman who gets stressed about getting hassled at your oil change come here! They were awesome!

Je
Review №32

I love that they offer appointments! They were fast, efficient, and super friendly! I was in the waiting area and all of us were laughing and having good conversations. Made the time go by way fast. Super awesome staff, very accommodating and very informative! Will definitely be returning :). Thanks guys!

De
Review №33

Nicest dudes ever, and their prices are fair. Ill be back!

Jo
Review №34

These are some of the most honest and helpful mechanics we have encountered. I’ll trust them for all my future car needs. Thank you!!

Jo
Review №35

They replaced my cabin filter and did and oil change, it was completed within an hour. An appointment is a good idea, your time is important and so is theres. They want to give you the attention you deserve. I will return in the future and refer anyone in need of automotive services.

Mc
Review №36

I have taken several cars to Action Automotive and the staff has always done a great job. I felt like they wanted my business and went above and beyond to satisfy me. Even when I called and they happened to be too busy to help me that day, they called another shop to see if they could help me.

za
Review №37

Went in for an oil change from a Groupon. Not only do they schedule appointments ahead of time, they schedule you for an hour so nothing gets rushed. Tim (also the owner) was who helped me. Very nice guy, honest and just an overall good dude. I would highly recommend this place for anyone needing a quality oil change or even maintenance and repair on a vehicle!

JA
Review №38

Ray was great as well as the team. Took care of my oil change timely and professionally. Looked over my F-150 2.7 EcoBoost completely and answered all of my questions, appreciate the attention

an
Review №39

Bought a Groupon for an alignment. When I picked up my truck my steering wheel was very crooked. I called and they told me that they adjusted it and there was nothing more they could do without replacing parts. I took it to another shop and they easily straightened my steering wheel. The other shop laughed at the fact that action auto couldnt easily straighten the wheel. They also wondered why if they thought parts were bad enough to not straighten the wheel they would even do the alignment. I read the other review for the guy that got treated bad with a Groupon. Action says the reason they made him wait so long is because they promote social distancing. The old guy in front with the trump hat didnt have a mask on the whole time I was there. Im having everyone I know leave a bad review to drive down their rating and save people from these scum bags.

ni
Review №40

Kurt and his team are very kind, professional and quick. I went in for an oil change. They helped with everything I needed and werent pushy with the sales. Which is always appreciated. They still took great care of my car and showed me things that needed to be changed. Even with the few extra things I was out of there in 30 minutes. I will definately come back!

Gi
Review №41

Great people and quick work. Alignment was done well and saved a bunch with Groupon! The guys know what they do.

As
Review №42

Amazing mechanics, great attitudes, the work was beyond my expectations

ul
Review №43

Ray and his team are absolutely amazing it was my first time going to this shop and they had my car done the time they said they would and didnt try to up sell me anything I didnt need this will defiantly be my go to auto shop

Ro
Review №44

I have came here for many many years. They have worked on many of my cars through the years and I have not had one bad experience. Always upfront about things

Ke
Review №45

The staff was extremely friendly and efficient. Service was quick and decently priced. Ill definitely be returning

Ph
Review №46

Most friendly service experience I’ve had! Tim was super nice, the shop was clean, and they attended to me right on time for my appointment. 10/10 recommended

Jo
Review №47

Was a customer for over twenty years. Cannot recommend this place under the new management. Would not suggest you go there.

Br
Review №48

They were fast and friendly. The wait time was nothing. They pointed out a few issues with my wifes car, but no one tried to upsell me on anything. Caught a leaking boot that is good info to know. My first experience with them, and I would gladly be a repeat customer.

Ta
Review №49

These guys are awesome! They got me in right away for an oil change and had it done in no time. Everyone was friendly and all of my questions were answered. I had a great experience. Highly recommend!

Jo
Review №50

Fast service worth a great price! The staff was incredibly friendly as well. Ill definitely be back!

Ca
Review №51

Took my car in for oil change and they did it within 30m, very fast and pleasant service

Sa
Review №52

Never can get an adequate appointment time on the phone

Jo
Review №53

Was recommended to go to Action by a coworker, and they really outperformed expectations. Not only did I feel like they were trustworthy and fair, but they gave me great service and a more-than-generous rate.I have found my mechanic!

Ki
Review №54

Action Automotive did a fabulous job with our complicated car repair and offered timely service with kindness! I appreciated the customer service and their explanations of the repairs and options. I never felt like just a number. Car works and looks great! We will definitely be back!!

Ja
Review №55

Great overall experience. I actually felt genuine honesty, accurate and reliable diagnostic results from my pre-purchase inspection on a vehicle I almost bought. I felt he was thorough and I felt what he told me and the advise he shared w/me was trustworthy and was with my best interest, in mind. I will be honest after 1st walking in, I walked into the owner arguing with a company he does business with or something. Not only arguing, but screaming and quite unprofessional, in a few ways. After the the yelling fight over the phone ended, the owner proceeded to vent n share all the details to me n 2 other customers who just so happened to b in the office at the time and also had to witness the dramatics. Honestly, it was so unattractive and was actually turning me off n making me nervous as to what I might be getting myself into. I nearly just turned around only moments after walking in, was going to turn around n go somewhere else to do business with, someone who didn’t display a little concerning behavior immediately. Yet somehow, in the end, he made up for it n completely changed my opinion, as well as, making me feel like I could believe n trust him with confidence. I did not feel like he was trying to cheat me or deceive me for more $. He showed sincere care, performed n provided exactly what I asked and paid for, and did it in a timely manner. I will definitely be returning here and suggest his business n services he offers, to as many people/friends, as I can. Honesty and good work deserves to succeed n prosper, in return. I was not only surprised in the end but walked out w an entirely different perspective in a very short amount of time which is impressive, especially for a mechanic shop.

Br
Review №56

I brought my vehicle in for an oil change. The people there were really friendly and got me right in. Also they did not try to sell me anything I didnt need. I would definitely bring my car back here and recommend it to my friends.

Sh
Review №57

Lied too about what was wrong with my car. OI was charged for a diagnose test which he didnt tell me right away when I made the phone call. Until after he did it. Oh plus it was just your battery so we replace that $290.00 for them 2. Which I think I was ripped off got a Duracell battery which they didnt even have that was displayed in there front office. Car went down again the same evening.

Pr
Review №58

The guy at the desk was so very couteous and answered all my questions.

Me
Review №59

I bought a Groupon for a full synthetic oil change and called to schedule an appointment which was super easy. Then today I went to get my oil changed and the guys there were super awesome. I was due for an emissions test and since I was already there the guy at the front mentioned that they did it there and I could get my sticker too. Soo needless to stay I jumped on it and I got an oil change and renewed my registration all in on visit! Great place and great people to have your car worked on. I’ll be a regular now with any car needs👍🏽

Ty
Review №60

Good, friendly service. Nice people who love to chat. A breath of fresh air in the often stuffy, impersonal automotive care industry.

Ho
Review №61

Customer Service has always been excellent. The area allows easy in and out access with a gas station close by for a snack or drink. They are really quick to service and will remind you of your oil changes through text.

An
Review №62

Transmission replacement is not what I wanted but I am very happy I found Action Automotive. They were fair with cost and fixed an extra item under my car for parts only. Great service good people.

Ra
Review №63

Ive been bring my cars here for years. They are very knowledgeable, capable, and trustworthy.

Jo
Review №64

They didnt wear masks for courtesy of their patrons even though they have a masks required sign on the door

Je
Review №65

Good and friendly service

Ke
Review №66

Right on task, friendly, no waiting !!

Ad
Review №67

Very fast and friendly service. Kurt saves me a lot of money with his good service and advise.

Ki
Review №68

Super friendly, quick and honest! They don’t try to upsell you on things you don’t need. I will definitely be returning!

Ja
Review №69

Owned and operated with honesty! Tim takes great pride in his customers and ensure that the job is done the right way, the first time.

Co
Review №70

Oil change and tire rotation was quick and easy to get scheduled.

Zi
Review №71

First time got a coupon from Groupon they got me in and out before I had to go to work

Me
Review №72

The new ownership is amazing. Superior work and most importantly - TRUSTWORTHY! They will take care of you and your car. Make this shop your new go-to service center!

Ma
Review №73

These guys action Automotive are all top-notch they were wonderful to take good care of the car that I brought in even though I had a lot of issues I fixed it up nice unfortunately I had to resell the vehicle but they had it in perfect condition to do that as well they were very friendly and efficient and honest and I really appreciate them if I have any issues with the new car I bought recently they would be one of my first choices

Ja
Review №74

These guys do very good work. I trust them and what they do. Wishing they were open on Saturdays, because thats the only time I can drop by to have work done.

Ga
Review №75

This is the first auto repair shop where I actually paid what they quoted me when I originally called in and I have been bringing my car back in ever since. They dont try to nickel and dime people, which I really appreciate, and sometimes when its a really quick fix, they dont charge me anything at all. They have done all kinds of services on my familys vehicles and we have always been pleased with the results!

Jo
Review №76

We have been using Action Auto Repair for several years and experienced great services at honest prices each time. Recently they have gone above and beyond helping us with a faulty repair made by a different repair shop. We made the mistake of taking one of our vehicles to this other shop that was closer to home. Wont make that mistake again, its worth the drive to Action Auto Repair!

Jo
Review №77

My Honda Civic lost our pressure and I needed an emergency mechanic to help me out. Action Auto was quick to help me out and were very sincere with my situation. Thank you for the help. And thanks for having the good hours of operation!

Ku
Review №78

Buy groupon 5qt full synthetic oil. Take another $28.75 including taxes for the extra 2qt.

Da
Review №79

Great service at a reasonable price on my wife’s BMW X5 diesel. Thank you!

Ja
Review №80

Very nice people, quick and efficient

Da
Review №81

Just started using this service, but so far experience has been great. The people are competent, fair, honest and friendly. This will be my go to place from now on I am sure.

St
Review №82

My family has been going here for years, so naturally when i got a car, i started too. Had a serious problem that had i taken it anywhere else, the repairs would have been around $2000. Took it to the guys at action auto and the owner used his own time (4-6 hrs) to come up with a soution saving me nearly $1500. He babied my car back to good health all while being completely honest and open about what the approx costs would be.

sa
Review №83

Knowledgeable employees worthy of your trust!

Ch
Review №84

Absolutely horrible customer service when I called asking for an estimate. He (didnt get his name- but an employee) was disrespectful and demeaning when he found out I already had the part and only needed the labor. I ran into an issue and didnt have the necessary tool to complete the job, which is why I had the new part already. I understand if they dont want to help me but he didnt need to be so rude about it. He was sarcastic and told me its the same thing as taking my own meat into a restaurant and stated very rudely that he wished me luck finding someone even willing to help me as 80% of shops wont. The shop across the street from them (Universal Auto) said they would help me and were indelibly respectful. I dont need to be treated like this for simply calling and asking a question. A simple, we dont do repairs unless you buy the parts from us would have sufficed. I wont ever be spending my money here.

Br
Review №85

Honest folks, doing good work. Tell them Brad sent you.

Wo
Review №86

Always helpful and fair. Sometimes theres a bit of a wait but thats because theyre great.

Mi
Review №87

Rotors and Brakes...Was told it would cost over 750 for the front and back to be corrected due to A warped rotor and each and every axle would need full repair. Spoke to the tech and he said even though this will need to be done it is OK TO DRIVE THE VEHICLE THE WAY IT IS. Have been long time customer but feeling like money is the object here. Will get another from a profession garage opinion and report back soon. Beware in the meantime.

To
Review №88

They are very nice to deal with!

He
Review №89

I love this one stop shop. Always get my plates renewed and don’t have to wait in line at the dmv ! Great speedy service

Ja
Review №90

Nice guys, helpful but always running behind schedule.

Je
Review №91

Hao and his team are expert mechanics. They are friendly and fast. Best of all, they are honest and save me money when possible.

Sn
Review №92

Ive worked with Dan off and on for years and hes always done well by me. Hes been Honest, he knows his stuff, Ive never had a thing to complain about with this shop. If your in Murray and break down, this is the place to go.

Co
Review №93

They are friendly and very helpful. Knowledgeable about what theyre doing and seems to always want to help the customer out.

Ke
Review №94

Great service for me, since 1996. I keep going back.

TA
Review №95

My rear oil seal blew. The oil covered the engine. After cleaning it they had to undo every rusted bolt and screw to replace the seal. It took an abundance of elbow grease and time. Thanks for the hard work guys!

St
Review №96

The man that has helped us at the front desk seems like an honest mechanic that is very straight forward. Our costs seemed fair too.

Ma
Review №97

Tim will take great care of you!

St
Review №98

A great over all experience

Ca
Review №99

Been a customer ever since I lived in the area. I now live downtown but still take my car to these guys. Always honest and fair priced.

Ir
Review №100

Very helpful and attentive. Always take my car there

Information
14 Photos
100 Comments
4.6 Rating
  • Address:497 E 3900 S, Salt Lake City, UT 84107, United States
  • Site:https://actionautoserviceandtire.com/
  • Phone:+1 801-268-1359
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto tune up service
  • Car repair and maintenance
  • Car service
  • Mechanic
  • Oil change service
  • Small engine repair service
  • Tire shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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