This location has a large room with a smartphone display along one wall and cases, screen protectors, and other accessories along another / on freestanding displays. The store is open and easy to navigate, with large, clear signage to help you locate specific items. This is assuming the staff (who are incredibly helpful and kind!) dont assist you first.I went here to get a phone upgrade and the usual accessories (case, screen protector) and walked out with an activated phone holding all my contacts, a perfectly applied cover (no air bubbles!!), and oh yes, a discount that I hadnt even asked for. Turns out there was a deal on accessories, and since I had walked in planning to get them anyway, that was all gravy.Seriously the best experience Ive ever had with Verizon. Thanks, guys!!✨

Marcus is world class. Great experience. Found my wife an additional promotion to save us $1000 and told us about 5G WiFi which is going to save us $10 a month for better internet. Ask for Marcus. You won’t be disappointed!

OMG, The Manager at Verizon/Victra Marcus W. and Rep Adan C. Were Awesome. They handle my Dad Concerns with Smiles and Laughter throughout the whole process. When or if I need Service I will go back to that store & Hope those two Young Men will be there. I was Tired when I went there with my Dad from a long day at work but it was All worth it to end the day with Phenomenal Service! There is a reason Ive been with Verizon for 28 years Thank you From Me & my Dad!🤗

Came to this store in a panic when my phone couldnt connect to the network. Marcus helped me out tirelessly, staying on hold with me on tech support and trying everything within his power to fix the problem. Unfortunately I had to contact the phone manufacturer to get it resolved, but Marcus went out of his way to assist. Couldnt have asked for a better employee. No hard sells or suggested upgrades, just very professional. Thanks again Marcus!!!

Mahim was very friendly, helpful and truly cared about getting me the best deal possible! I got a great deal on a new phone, phone case, chargers and even a brand new tablet! Every public service employee should strive to be just like Mahim!

These guys are awesome. Went out of their way and even stayed past closing to hook us up with a great deal. I will absolutely recommend them to friends and family. Thank you again!!

Had some phone trouble and there was one guy in the store; Marcus. He turned out to be not only the nicest cellular provider employee weve ever seen but a really nice and genuine person as well. This location is very lucky to have him there. If youre ever in Royal Oak and need something for your cell phone go to the 4th & Main Verizon store and ask for Marcus; If he cant square you away noone can.

Joseph is an absolute pleasure to work with! I witnessed him work with a more difficult group of people prior to myself and he kept his cheerful nature, professionalism and patience through the entire interaction. I highly recommend this store and Joseph specifically to anyone who needs assistance.

The clerk did his absolute best to greet everyone in the store, help them in order, and make sure he was absolutely attentive to everyone’s process. He was fast and efficient. Polite and personable. I was very satisfied with my experience tonight.

Joseph was very helpful and friendly. He was also very skilled in helping me choose the best accessories for my needs. I would go to this store and ask to work with him again.

My family visits this store for all of our cellphone needs and always receive excellent service. All the employees are so friendly and take the time to make sure we are completely satisfied.

Joseph was absolutely fantastic. From explaining the upgrade choices I had, to ordering a new phone and making it quick and professional. Thank you for all you do! Will definitely be back.

At the time I arrived there was only I person working, Joseph B.Apparently a second sales person goes not come on until after 12:00 (or 1:00?).There were three potential customers aheadof me. He acknowledged my presence, andtold me he would be with me in a few minutes.He was very fast, thorough, and polite witheach client. He answered each persons questions, presented options, and quickly took care of each of us. He is smart, knowledgeable, and efficient.How different from the experiences I have had at Verizon stores (as opposed to independent, authorized Verizon dealers). The company owned /operated stores are not open to service clients. And pre-Covid, when they were open, their sales staff is not the same caliber, certainly not fast, knowledgeable, or efficient.This is my second experience at this store,What a positive experience !Sincerely, Gary Fried

Couldn’t have been better. Jumping ship from AT&T so there was a little trepidation in receiving the phone at home and switching it all over. Sorwar made it completely seamless, and was a pleasure. Fantastic, and happy new customer here.

Sorwar is an amazing employee. He is a great sales person and really fun to talk to. He helped me with my new phone and was very patient throughout everything. Highly recommend this store and Sorwar as a sales rep.

Joseph was very tuned into my needs, even though I was technically challenged. He efficiently hooked me up with Victra Verizon and helped me set up my Google account. Thank you Joseph for ALL of your help AND for making the transition from T-Mobile to Verizon expediently and pain-free!

Joe was awesome. Very patient, and knowledgeable. Was able to help me get everything over to my new phone.

Fast and efficient. Very knowledgeable! Patient with a tech deficient customer that gets a new phone every 5 years and asks alot of dumb questions.

Your rep was attentive, informative, and very considerate .

The guys that helped me at the Verizon store are the absolute best. I would not go to any other store and will be a lifelong customer. The manager was extremely helpful and professional I will recommend everyone to head over to the downtown royal oak store

This Verizon store is great and our rep was very helpful, we went to another store on Woodward and had a very disappointing experience. This store at 4th and main in royal oak is the best. Joseph was Very helpful and very knowledgeable!

Joseph was great. He was honest and helpful and patient. And a nice guy. Thanks.

Jospeh went above and beyond - they have the best customer service.

There the best store ever and they take superb care of me Ive been going there for years I love them

By far the friendliest, professional and most knowledgeable of all the stores in the area. Highly recommend.

Joe was very helpful and professional. Answered all of our questions and was very knowledgeable.

Aiden was super chill! He made sure that the tedious process of switching service providers was about as quick and easy as it could possibly be.

Joseph was super helpful, knowledgeable and got us the best deal. He went out of his way to save us money and was super friendly. Thank you

Service was great, however, covid wise, one employee had loose fitting mask below nose and air ventilation appeared non existant.

The staff is always super helpful at this location.

Very friendly and helpful service. Sales person took time to go over options and details.

Great experience! Very helpful and accommodating.

Plain helpful. If you want someone who enjoys helping the costumer ask for Jake who in my opinion deserves a raise for his flawless assistance.

Joseph was pleasant and very knowledgeable and had me in and out quickly.

Joseph is THE BEST! Always looking out for the customer!

Very knowledgeable and helpful employees.

I came around 9 am to the store on12/20/19 to the store in Royal Oak mi to look for something to buy and ask for help with my phone. The nice sell guy took the time and helped me. Thank you

I came in to your store today to add a person to my account and purchase a new device. I was dreading the experience. Usually it takes hours and hours, with me having to repeat everything a million times. I was pleasantly surprised when Moe, the representative who worked with me, made the process as painless and easy as could be, even when the application he was using to assist me crashed in the middle of porting my phone number over. Moe and his team really impressed me in how effectively they work, both together and alone. I would recommend anyone who needs to transfer a phone number to go to these guys.

Great Serviice! Great Personality! Jake Arbit is Fabulous and irreplaceable!

The guys running this store are awesome. So nice and very helpful. They didnt pressure any sales when I asked for the minimum. They looked for all the available discounts. And the store is way less hectic than a corporate Verizon store. I would definitely come back to this location.

Darnell provided absolutely outstanding customer service. He was patient, knowledgeable, and worked with me for nearly two days to get a tricky account set up. I cannot give him enough praise for his phenomenal service. Thank you, Darnell!!!

I made an appointment at the Verizon/ Victra in Royal Oak with Rahim.Extremely helpful & knowledgeable. He solved my problem.Thank you Rahim.

Raheem was very knowledgeable about how I could save money in order to maintain my services with Verizon. He also was very patient. He explained & made sure that I had a clear understanding of the changes that were made with my cellular plan. Very pleasant to have him as my Verizon sales person.

I was not to prepared to pay a $3.00 fee to pay my bill because of cash....the store is very clean, customer service was good..

If I have to give the person behind the counter my personal account PIN so they can access my account there is something wrong. Your PIN is jut that, yours. Thats why on the phone to Verizon they will not ask for it and cannot provide it for you. Maybe if this place had a keypad you typed it in yourself that would be more appropriate. I have no more to comment on regarding this place beyond that because I left and went to another store.

Great customer service

Though still too expensive as all other phones companies are the staff at this location was very helpful, kind, and I formative. I left very satisfied with the experience.

The gentlemen were well knowledgeable

Worst experience ever!!! Sold me and my husband a 50$ screen protector with a lifetime warranty. We were told we just had to come back into the store and they would handle replacing it there for free. When I went to have it replaced I was informed they changed the policy, I requested a refund but they refused. I asked 3 times for the general manager Bo to call me to handle this, she never called me. I had to go into the store to have an associate get her on the phone. She was no help at all and the worst example of taking care of the customer, only worried about her bottom line. So now I not only payed 50$ X 2, I now have to send back the old screen cover and pay shipping and handling every time I need to replace it. Not what they promised and they dont care cause they go their money!

Mac and Rahim were so amazing! They BOTH showed their true talents while putting on my screen protector :) I would highly recommend going to this store instead of the Woodward location. Way to go guys!

Very informative! Best customer service from Verizon hands down! I highly recommend this team!

Sorwar and Rahim are great! Thanks for helping my family find the best new phones and taking your time to transfer everything!

Great staff the manager Rahim is really helpful and definitely knows what he is doing! The corporate store at Royal oak screwed up my bill but Rahim fixed it with no problem thank you:)

Moe Khan was a great help to our family of four, and he went above and beyond! Appreciate all his hard work and firm handshake. Not sure why hes only an Assistant Manager... that young man should be running the whole company!!

Great store! Rahim the store manager is my new Verizon guy. I was worried about my photos being transferred over because I had a bad experience at a different location. I had tons of photos that needed to be transferred over to my new phone he did it all for me! Great experience and I love my new phone!!!

The Verizon store in Downtown Royal Oak is absolutely awesome! Rahim and Darnell solved all my problems and more. Give these guys a raise and make them CEO’s! These guys are top notch.

This store was awesome. The two guys who worked the afternoon of Friday, February 10th were extremely nice and helpful. Best Verizon store Ive ever been to.

Moe was very professional and helpful! Answered all questions we threw his way. Walked out with a pretty new phone too!! I would recommend this location over any other Verizon store.

Nice place. Staff was a little pushy trying to sell me a new phone when I was just going in there to buy a new charger.

Rahim and James were the best phone salesmen I have ever dealt with. They made the process very fast and easy, I would definitely recommend them!!

Very helpful and knowledgeable!

Moe Khan was a excellent sales man. He showed my daughter and I so much patience.... I drove many miles to come Bach to him .

If you want to be scammed and swindled out of money, then Verizon is your place. Candace handled ONE of my transactions and ended up charging me $175, which she didnt inform me about because she was unaware that the charge was going to occur. When I went back in to the store to dispute the charge and run around in circles about how they were going to take care of it, Candace agreed to take care of the charge for me. Months later and several excuses, I am still not reimbursed the money owed to me. She has paid half so far and since that transaction has been ignoring my messages. Apparently she moved to the Clarkston location, so I would avoid using Candace at all costs!

I had a great time shopping at the store! I really enjoyed the extra care Rebecca gave but was astounded by the support Rahim Aiden and Darnell offered. It was fantastic. They patiently explained exactly the cost of everything and the process that I needed to go through in order to get the phone that I wanted. Extremely good customer service.

Pleasant, efficient, supportive, helpful, informative service. Jonathan Lones was personable and went beyond what we couldve expected. It was indeed apositive experience.

Great customer service. Great people skills.. Loved the experience, definitely recommend for your every day needs at Verizon amazing Rep. Rahim worked and tried very hard to satisfy all my questions and concerns thanks Rahim you rock

Rahim is the epitome of respect, patience and professionalism. Its rare to find places these days that have the mentality to take care of the customer; listen and meet their needs. Those that are irreplaceable to a company should be highlighted and Rahim is one of those people. I hope BO see this. I know Rahim is someone I can count on and trust in the future.Thanks for the help!

Dont ever go to this Indirect Retail Z Wireless Store. First the Store Manager screwed up the order, I paid for the iPhone 6 PLUS but when the wrong phone arrived they tried to force the wrong phone on me (even though I had already paid for the better phone), then the Store Manager repeated LIED to me and jerked me around for two weeks, and finally when I had enough they screwed up the cancellation. They failed at every step along the way. I had to walk into the store 6 times and still the matter was not resolved and I had to call Verizon tech support directly to solve my issue. I was without a phone for 2 weeks because of this (from 11/20 to 12/4). More importantly I wasted my precious time. Next time I pre-order directly from Apple. I wouldnt one penny in this store ever again and the Store Manager should be fired.

Always a pleasant experience! The staff is knowledgeable and the wait time is minimal. Feels like family!

The service and friendliness far exceeds any of the other verizon stores I have visited! Its worth driving a few extra miles! I worked with Rahim and hes a really knowledgeable guy!

GREAT EXPERIENCE-- I recently went in to have my phone upgraded. I am new to the area so it was my first time at this location. Rahim was extremely helpful and professional. He got my phone ordered and kept me up to date on its arrival status which saved me from playing any guessing games. He was in the store by himself and was swamped with customers but still gave everyone the personal attention they needed. When my phone arrived, I went in with an old iPhone that hadnt been updated in years. I knew the transfer of all my information to the new phone would be tricky but both Rahim and Mac paid special attention to making sure that everything I needed got transferred to my new phone. They even stayed more than 30 minutes after the store was closed to make sure that I was happy with the outcome. I will be bringing in the rest of my family to upgrade their phones here thanks to Rahim and Mac! Its always great to be treated like a valued customer and they really did a great job. I recommend this location to everyone!

Best Verizon experience I have ever had. Go in and ask for Mac, he will help you out.

Jake in Royal Oak was very helpful, professional, and patient.

Good people an good service I am happy they are in royal oak. Stoped buy the store today and Moe took care of me thanks again.

Great customer service, but not a lot of working devices to test out and not a corporate store.

I smash my phone a couple times a week because I love coming in here.

Super helpful, totally went out of their way to help me.

Best to avoid this chain of stores at all costs. They are good with the initial sale, but if you have a problem, there is little if any response and no action taken toward even investigating a resolution.

MOE was a terrible sales person, I wanted to know more information about the promotion and he wasnt able to provide me with ANY solid information. Lets also not forget that he was talking to his colleagues all the way through the time that I was asking him questions. So rude. Terrible service. Had to go to a different store to actually have someone explain stuff to me.

Did not get the promotions promised when signing up for the plan. Also Costco has amazing phone accessories at a fraction of the price.

Crooks, will tell you something can be returned then refuse they ever said that when you try. Doesnt matter if you speak with Verizon, they technically arent accountable to them at all. Handled my case by shouting over me while on the phone with the store manager. Gross.

This is the WORST Verizon retailer you could go to. They talked me into getting the free tablet and said it would only be $10 more a month on my bill. Turns out that the plan I was on wasnt eligible for the free tablet, so they changed my plan, which I didnt want to happen, and now I am paying an extra $40 a month. I called the store and spoke with the supervisor who brushed me off onto one of his salesmen. They didnt do anything for me even though they screwed everything on my bill up. They did not take responsibility for their mess up. I called corporate and since its not an authorized Verizon dealer, corporate couldnt do anything for me. They lady I spoke to at corporate even called the store for me to ask them to take responsibility and fix my bill. Again, they didnt. DO NOT GO TO THIS STORE. They are an UNAUTHORIZED dealer. I am now stuck with a piece of crap tablet that I am paying $40 extra a month for. The people at this store should be ashamed of themselves. They dont care about the customer, they only care about the commission.

They helped me set up my new phone no new sim needed. The store before these guys said we can sell you an activated sim for 89$ thats really it.

Great service by Moe. He sent way out of his way to help us out. Id give him 10 stars.

Always great customer service. Been going there specifically

Moe is always able to answer questions and is pleasant to deal with.

Worst service of my life. Only 1 customer in front of me. Only guy working spent a full hour with her, while ignoring anyone else in the store.

Thank you Joseph

Very good customer service

Pushes you to buy things you just dont need. Staff is 100% all about sales. Cant go to another Verizon shop for help.

Worst Experience Ive ever had at a phone store. ALWAYS GO TO A REAL VERIZON STORE NOT THIS AUTHORIZED RESELLER - No phones in stock, they didnt know how to activate anything. It took 3 hours and they still didnt have anything resolved. BEWARE.

Kevin at the Royal Oak Vectra store on Main Street was really quite amazing in his patience, complex problem-resolution, kindness, and professional expertise. Ive always been treated with expert professional respect at this store, and wouldnt think of going anywhere else.