First, I LOVE my Honda Accord that I got from here and this dealership had the most choices for vehicles on the lot which is a rare occurrence during COVID. However, my husband and I ran into numerous issues when it came to the finance team that I strongly encourage you to be mindful of if you come here.If something feels off about anything, please just walk away no matter how far in the process you are with them. This dealership will tell you to sign or initial something saying it is not binding, but it really is. My husband and I were pre-approved for a vehicle through our credit union and the paperwork was incorrect and it took almost a month to fix. The finance person we worked with did correct the paperwork, but not until it was almost a month to the date of us purchasing the vehicle. I almost missed paying my first car note because the credit union was unable to book the loan because of the documents being incorrect. We were also overcharged $300 for our GAP insurance. These types of things can not happen and it really messes with peoples livelihoods. This situation gave me a great deal of stress, but in the end it was all corrected. Kenny, the manager, was made aware of the situation but nothing came of it and we never heard anything from him.If you do go here, just be mindful of certain things that they say/do and read every single word on the paperwork you fill out. And then ask for copies of everything. I hope no one else has to deal with the issues that my husband and I did when we came here and I would highly suggest watching Chevy Dude on YouTube before purchasing a vehicle from here. He offers great advice on how to interact with car dealerships.

We had a wonderful experience with the service department. My Odyssey was having some problems with the transmission. Eli let me know up front what it would cost to run the diagnostics. He also let me know how long my wait would be. It was long, but he offered a shuttle service to the mall if we needed it. My three year old son was with me and the waiting area was so perfect for him! They had coloring books and one lady even brought him some crayons so he could color. The best part is we ended up not having to pay a penny because the van was under warranty! Overall, we had a pleasant visit to Honda Carland and will definitely return!!

Leased a Honda CR-V. The customer service was outstanding from start to finish. Would definitely recommend Honda Carland.Tim Swadener leased a Honda Civic and experienced the same outstanding customer service. Thanks again for a great experience.

Few days ago, I had the pleasure of buying a 2021 Accord Sport from Honda Carland. The car buying experience was phenomenal and most importantly the salesman Chris Hippolyte was outstanding. He took the time to make sure I was fully satisfied with the performance and explained everything I needed to know about that car. He even took an extra step to call me after couple of days to answer any question I might have and wanted to know my feelings. That’s not something I experienced in the past even with more expensive car salesman. Also, the finance manager was very friendly and was not using any pressure tactic to sell any product. His name was Brian and I enjoyed his relaxed approach in dealing with a customer. Just FYI, I went to couple other Honda dealers before going to Honda Carland and my experience was not very favorable. But my overall experience at this dealership was great, specially Chris. So I definitely recommend him to anyone who is planning to buy a new Honda.

Great experience, Simple and Quick to at least on a deal agreement. Good service overall. Its my second purchase from Honda Carland and would recommend it to anyone who is looking for one.

Buying a car is always a strange mix of fun yet stressful. The purchase of the new 2021 vehicle itself was smooth in terms of availability and finance. However, within 2 months I was back at the dealership, this time for the Service Dept. I have had issue after issue with my new car related to technology and audio. Every interaction has left me questioning what their definition of customer service is. My audio was working by the time of my appointment (which is a separate problem - I just bought a car and you cant prioritize that without me scheduling and sitting in a dealership for 2 hours)? Since the audio worked they did some diagnostics and sent me on my way and told me to come back when it broke again. I barely made it out of the lot before it stopped working again. Their solution/explanation for this? It is a known issue with new 2021 but no fix, perhaps it is the Apple cord for my CarPlay causing the issue. Ah, yes. Sell me a car that is wired CarPlay and then tell me that is the source for why my CarPlay, Bluetooth, and screen no longer function. It isnt the USB port as my phone charged. Nothing like spending $30K on a car to have your audio system work only when it feels like it and have no one at the dealership lend any kind of true solution to the problem.

Very slow serviceEven after taking an appointment, still they make me wait for 90 mins, for a standard oil change.Weak operating culture.When Take 5 can do the same service under 10 mins, am puzzled why it should take 100 mins here... 😱

Awesome Experience, the entire team was great! Keith was by far one of the top Sales Consultants that Ive encountered. The entire management staff including Brian was great. Keep up the good work! Will definitely be back!

I recently bought a Honda CR-V and am very happy with the car and the service by their staff. Ryan Walcott did a professional and courteous job working up the final purchase price and getting everything in order to drive out with the car. Final price and loan rate were the best I had seen in the local area. I would gladly do business with them in the future.

Great experience overall with my purchase. Merlton was my salesman and Brian (Im pretty sure that was his name) I worked with in finance. Both were very professional.The one aspect that could have been better is the wait time between finalizing the sale and waiting to finish up with finance. I had to wait a long time for this.Once I did get in with finance, Brian was efficient and I appreciate that.

Ernesto and Chris were incredible sales agents. They were patient and understanding of my needs and effectively communicated what they could and could not offer.I really respect the Sales Managers approach on the negotiation of our price for the 2022 Odyssey we purchased. It was not overly pushy, it was respectful, and it was honest.Once off to the finance department the manager there I interacted with was excellent. He only initiated one credit inquiry to get what was needed - he was respectful of my time and great to chat with.While I was signing paperwork Ernesto/Chris and team ensured the van was fully detailed and cleaned and ready to go.Highly recommend the team at Honda Carland - looking forward to years of service and my next honda purchases from them.

Really odd experience.. salesman approached us, stared for a moment, and didn’t really say anything. Had just come back in from a smoke break and reeked of it. We won’t be back

I visited Carland a few months ago for routine maintenance and was quoted $2700 for regular maintenance on my 10 year old civic. I concurrently started to receive emails from the dealership about trade-in options. I visited a local private mechanic for a second opinion and the maintenance work required was actually $317. I wasn’t going to post a review but Carland keeps sending me advertising emails even though I have unsubscribed several times. The people there were nice but it was very overpriced. Service costs were much higher than any I have encountered at other Honda dealerships (I had my old receipts with me so was able to directly compare prices).

Nice Experience, they have the car that I was looking for, and the attention from Titus was excellent to adapt to my needs.

Bought another brand online with no trouble six months ago. Wife wants a Honda. Asked for a quote from this dealership. All I got was the old fashioned games and run around....come in right away...we’ll show you the features...when can you be here? No thanks. I’m an educated buyer looking to buy a car immediately with no hassle and no games. That most certainly didn’t happen at Honda Carland.

Katie Fuller provided me the best customer service experience! I recommend Honda Careland for service ! My Type R feels great now !

Took my moms vehicle here after a tire blew out. Her 2021 CRV was brand new (5 months old) so I figured the tire might be covered under the Honda warranty. Initially spoke with a technician in training who was very pleasant and attempted to help. Wish I remembered his name because he was the only positive customer service rep o encountered. When he called over a senior service representative to assist me it all went down hill from there. The rep was very unhelpful. He first stated that I bought the car from Lou Sobh Honda, so I should talk to them. I advised that Honda’s warranty is covered at any dealership. He then stated tires weren’t covered and just walked away. I then explained that I believed the tire to be defective and that the warranty for my car stated that Honda can assist you in that situation. He then told me to show him where the warrant stated that. I went to my car and brought him the warranty and showed the page. Still refused to help me and just walked away. At that point another service rep came over and just said tires are not covered. At that point I was furious and left. Drove over to Lou Sobh Honda where they took great care of me. Top notch customer service there. To be clear they didn’t replace the tire for free. They just took the time to explain why the tire wasn’t covered and showed me what damaged the tire. I bought a replacement tire there and was very happy with my experience.I will never return to Honda Roswell. I now see why my mom elected not to purchase her car here and instead drove 15 miles further to Lou Sobh Honda.

Worst experience I ever had with a dealer. The finance guy give me the monthly payment I was looking, after a month I didn’t receive any payment plan so I contact them. They called me saying that I had to pay more than the offer they give. They told me that after a month I took the car. Had a lot of problems with the payment, to fix everything and be able to get a new and good offer I had to go to the dealer plenty of times to talk with the finance guy. Definitely worst experience ever, I don’t recommend this dealer to no body, not even to my worst enemy!

Got a brand new car & two months later the battery completely died. My car wouldn’t start so they tell me the battery isn’t covered and would fall back on me. I had to pay for a brand new battery. Brand new batteries don’t just go COMPLETELY DEAD over night.

Came here for my first service. Alex was amazing with details upfront and explained all the services in the checklist that were performed. Even though I did not buy the car here, I got a free first service. They were really busy and you would have to wait (>1.5 hr) or drop off to save time. Will come back here.

I did not have good experience with Honda Carland, the radar in my accord requires simple re-calibration. The Honda Carland advisor told me the radar is faulty and also the bracket and retainers need to be replaced, a bill of a total of $2500. I took the car to a different dealership and the problem got fixed by simply recalibrated the radar for $300.

Update 11/1/2021: Even a full year after one of the worst car buying experiences of my life, these people continually find new ways to screw up. They just mailed me a service ad postcard with my full name, address, make/model, date of purchase, VIN, and some kind of account number printed on the outside. No envelope.Maybe thats a data breach, maybe Im overreacting - Honda North America can figure that out while they investigate my complaint.They didnt to the trade-in/title work properly, and now I need to visit my tag office with some paperwork or pay a fine.This is on top of not checking the car properly, not following through on promises, trying to play interest rate games, and registering the new car late. Avoid this dealership.Youll note that the dealership responds with Call Kenny Kaplan, hell make it right. I contacted Kenny, and he never returned my call or email.

Very good experience, Staff so nice and good helping, it just with an hour deal is done and no hidden cost, everything is detailed and very smooth transaction, thank youNo-pressure, didnt feel rushedTrustworthyThey listened to meQuick and painless — the dealership made the process easyQuick and clear communication in-personNo games.Final price was exactly as negotiated (no last-minute surprises)Professional and polite staff

Great experience! Thank you Titu Rashid. He was very extremely helpful and very professional. We are very satisfied and appreciate his effort in making the buying process smooth and easy.

I had a terrible experience with the finance office. They lack complete customer care. I purchased a service warranty with my CRV after the finance manager told me that I could take my vehicle to any Honda dealership for service. This, of course, was incorrect. When I found that it was not true, I immediately requested the form to cancel the warranty. It took me several days to obtain the form, I completed and it and emailed it back immediately. I am still waiting on confirmation that the cancelation was submitted and that my load amount decreased. American Honda was contacted and their customer service agent had problems getting anyone from Honda Carland to call them back to confirm the refund.

I found the perfect car for our 16 year old son. Thanks to Richard for helping me. It was the last HRV AWD on the lot! Im glad I went to Honda Carland.

We came to this dealership to got some help about refinancing or get trade in Honda odyssey 2013 for new version but once we arrived lady on front desk was not helpful at all and we felt like she wants to end conversation faster and don’t help us. Well and we took our business to Toyota where we got much better customer service and new Toyota Sienna! I would say to Carland Honda customer service dont judge a book by its cover!

Had a great experience with trade in and buying a new vehicle at Honda carland. Titu was very helpful with the process.

This guys at this dealership were awesome! It was a long process but Richard was an amazing salesman and Kenny got me what I wanted with the payment I wanted! Awesome service and I will do business with them in the future!!

Buying a car is always stressful. There were issues with the original purchase, but Demetra and the General manager went above and beyond to fix the issue. I am very pleased with my Honda Civic. Cleo in finance was really great to work with as well. Great customer service! Definitely would recommend Honda Carland!

I called and they said they would call me about Honda Pilot but they never called back. I called again after 4 hours and left a message as well. Even thou I live in Roswell I reached out to Heritage Honda in Rome, GA. They gave me a great deal and delivered the car for free. Honestly if you know what you want and dont want to haggle. Just reach out to Ms. Blake and Ms. Stephanie from Heritage Honda in Rome, GA.

I went with my mom and both of us was able to leave within a few hours with 2021 Honda Accords, we are absolutely in love with the cars. Thank you Khan, David and Caleb!

Terrible company they definitely do not have your back as a customer. Sales manager BAD. Salesmen BAD. We took a car home Sunday night called Monday morning and said we want to bring it back and get a different car we didnt like it went back Monday afternoon and they said too late the paperwork was already submitted and we had to trade the car in they didnt even give us what we paid for the car- this place is a joke Carmax gives you 30 days and you can bring the car back at any time with no problem if they can do it why cant Carland? Spoke with 2 other companies in the area and they said they do that all the time. Its part of customer service which obviously Carland doesnt care about in my opinion

I had a great experience with Honda Carland in Roswell! Bill, Tarik and Ru all had my back and made the process very easy. I recommend these guys to anyone if you are needing a car, you cant go wrong with a Honda!

Let me start by saying we have been loyal customers of Honda Carland for 8 years or so. We have taken my Honda Accord there for every service since we moved to the area. Sadly, our relationship with Honda Carland has come to an end.We took the Accord for service due to a strange noise on the drivers side. We dropped the car off on a Friday morning per our scheduled appointment time. The day passed by and finally I decided to call them around 2:30 to see what was going on. They said they had not looked at my car yet and it was next in line. Another hour or so passed and my husband called again for an update. They still hadnt looked at the car. Then close to closing time, they finally called us to tell us they would not be able to look at the car and itd had to wait until tomorrow. We have never had something like this happen before. Typically within a few hours Honda Carland will reach out to us and let us know the status of things. And let me say, it was so slow in there the service agents were commenting about how they hoped tomorrow was busier because they needed bigger paychecks...anyway...maybe they dont have as many technicians as they once had but the fact that the service agent could not give us a heads-up on the status of things is beyond unacceptable.We finally got a text on Saturday late morning with the service recommendations and pricing for each. Not a call, but a text. Thats fine but I would think that if you had frustrated customers youd want to give some personalized attention. There were several services that were marked as needs immediate attention including outside of the scope for what we brought the car in for including replacement of windshield wipers for $120. Seriously? If we did everything they said needed immediate attention we would be upwards of $3K in service. Obviously we were shocked by the pricing of the services, so we called another local Honda dealer to compare prices as well as an independent auto mechanic. The quoted prices from the other dealer were at least 50% less for each recommended service and the independent mechanic was even less. We have never received such an outlandish quote from Honda Carland before. We certainly understand that costs have gone up in the COVID era but these prices were off the charts. Perhaps prices have increased to cover the costs of their dealership remodel? Back to the story...My husband called and talked to the service manager to inform him that we would just come and get the car and requested that they waive the diagnostic fee for the inconvenience of keeping my car for over a day with no proactive communication from our service agent. The service manager was combative and challenging to deal with and initially refused to waive the fee. We went to get my car and they did end up waiving the fee so we appreciate that much from Honda Carland. However, needless to say they have lost a very loyal customer. Im willing to pay slightly more for a trusted level of service but these guys have completely lost my trust.

Made an appointment for an oil change a week in advance. Was told that I would be in and out in an hour. When I got there they said it would be 3 to 4 hours because they were very busy there were many cars ahead of me. Apparently appointments meant nothing. When I asked the Service Manager about their policy he said “sorry, we can’t get good help “. He would not address the taking of appointments with no intention of honoring them and wasting customers time. Just sat and repeated “sorry “.

Came in to get my partners CRV oil change. Car sat blocking express lane for over an hour cause they didn’t take any info or relay the info I was trying to give. They have teenagers moving cars in the express lane bay and from what I can tell it’s because their service people are afraid to leave their desk several on their smartphones social media and what not leaving the teens outside to do what teens do unsupervised and complete break down in communication. I’m in the market for another car in my very long wait for express service I actively walked the lot looking at cars cause strongly considering civic and did not see one sales person first ever dealership that’s happened. I’m still strongly considering a civic or chr but I’ll buy it from another dealership cause they definitely don’t seem very motivated to help. Worst experience of any dealership I’ve ever been to.

Wonderful no-stress, no-pressure, no-hassle experience with Amir. If you’re in the market for a Honda, go directly to Honda Carland in Roswell and ask for Amir. Backed by a knowledgeable management and finance team, Amir’s customer service and attention to detail was second to none.

Quick fast and reliable service. Good staff, especially Katie was very helpful and informative.

Bought my Odyssey EXL on December 13th 2020. The Sales team of Adriana and Katia was great and has been helpful after the sale as well with a few hiccups that are to be expected. EL Rico was a great help in Finance. The Service department has been wonderful as well Jay is a asset to their team!!I would recommend Honda Carland and would definitely purchase from them again.

Demetra is amazing. Great Customer Service when buying our new Pilot. Cleo in finance rocks and is very efficient. Great experience HIGHLY RECOMMENDED

We leased a 2021 HRV from Honda Carland and were very happy with the experience. Amir was very helpful, went to bat to get us a payment we were comfortable with, and answered all of our questions. It was an enjoyable, quick process. We highly recommend!

One of my clients made a purchase at this dealership, for a new car, without making a down payment of any kind. This client was in a prime position to be taken advantage of, and thats exactly what happened. The dealership made no serious effort to assist the client with making a down payment with funds from the program that the client was in. I am really unhappy with the dealer for facilitating this situation and making no effort to rectify it, despite my many friendly and polite calls to multiple staff people. Of course, if they made an effort to contact me and do right by the customer, I would take this review down.

Terrible experience. Still battling. Bought new 19 CRV. Bait with low cost- then 1K$ Doc fee / low ball on trade in. But the kicker is they made it sound like I had to purchase Honda Care. Have not been able to get a refund since July. Called and emailed GM, finance, and others. Would not recommend. Wish there was a zero star option. Do not buy here.

What a HORRIBLE experience! We bought a car from this location and we had nothing but headaches.I have never been late on a car payment in my life but when I traded in my car at this location they were over 15 days late paying the car off!Also, the temporary tag for my new car expired over an month ago and they still haven’t got me a new one. When I emailed them with this issue, Wendy said they were going to overnight the tag to me. It’s been days and now they emailed me requesting an emissions test in order to get the tag. The whole experience has been a nightmare! Save yourself the headache and buy somewhere else.

Keith Cunningham is wonderful. He took time to explain how the Honda Clarity, a hybrid, works and put me at ease about a long trip I have to make in it. Someone left the car to me, but I live in Clearwater, FL and was worried about making the trip. He spent time answering my questions and explaining how to keep the car in hybrid mode while driving home. I called him after 2 other dealerships in my area blew me off and said that they didnt have them or sell them so they wouldnt talk to me. I wish I lived up there so that I could buy my next car from him. I appreciate people who will help someone when there is nothing in it for them. I would recommend him to anyone looking for a car!

I wish I could give them 0, worst car buying experience for Honda pilot 2021,they made me felt like they are doing me favor by selling car lol,, Finance and sales guy behavior was really rude, I dont know how they became sales professionals. Will never suggest to buy Honda from here.

Adriana and Katia were very knowledgeable and easy to work with. Price was best I found and no surprises once at the dealership. My second car from Honda Carland; both positive buying experiences.

They must be making a lot to push away business. Poor customer care from sales management.

After several months of researching the 2018 Honda Accord, I stumbled upon Honda Carland (I believe it was on CarGurus). Low mileage, CPO, spotless! Adversely, I inquired about the vehicle online while I was battling COVID-19. The salesman, Ryan Walcott, reached out to me. He was exceptionally professional and very understanding of my desire to purchase the car; however, I was still under quarantine and not able to go see the car or even sign paperwork. He sent photos of the car, even allowed my friend to go and check the car out for me. Ryan worked diligently to get the car reserved for me until I was able to get medical clearance to drive 2hrs to Roswell, GA. I encountered a situation, during this time, at my job that had me wavering in my decision to purchase the car. Ryan was very understanding and was a pillar of support every step of the way. He never pressured me into anything. Once things were solidified on my end, he arranged for the car and paperwork to be delivered to my home! It was the most convenient and stress-free purchase I’ve ever made. I am very satisfied with the service provided and will buy here again. My car is perfect! 💕 I also want to mention Cleo Ricks in the finance department. He and Ryan bother exhibitors a genuine concern for my health and wellbeing throughout this entire process. Thanks guys!

Very disappointed. Honda Carland did not provide the tag for the new car we purchased on time. Had to call and pursue tag and registration that I paid them to do. Even though my tag was running out they refused to issure a new temp. tag. After reading the reviews below I find that I am not the first this has happened to! Be careful buying from them! UPDATE: After multiple calls they did bring me the tag on the last day before thetemp tag expired. I will add a star for that. It was a lot of trouble though!

Dont buy from Cartland Honda, unless you are an expert in detecting scammers. This is just a general recommendation.I am not saying that Cartland Honda people are scammers. They are nice people. See it for yourself.From 2010 - 2021 we bought 8 new cars from different dealers. Every time, the out of the door price and the monthly payment we negotiated was the same with the documents we signed in the financial room.This time was different. First of all, they gave us a good out of the door price, but they have artificially increased the monthly payments (telling us that we dont qualify for a lower payment). We swiftly negotiated that and suddenly they came up with a monthly payment of $450 for a out of the door price of $29800 (for a new 2021 CRV hybrid)However, when we got into the financial room, the guy kept us for almost 3 hours trying to convince us that we only have to pay another about $5 per month in order to get an extended warranty. He did not tell us that the $5 extra per month actually means adding another $2300 to our car loan, and there were other fees that added another $400 to our car loan.We ended up paying $456 per month, for a loan that was almost $3000 higher than what we negotiated for. (So the original $450 per month was a lie and just a bait to trick us into buying their extended warranty).This is unacceptable. Every time we bought a car with other dealers, the negotiated price out of the door (with all the fees included) was the same price we signed for.This is the very first time we felt lied and manipulated. Yes, we were stupid, because we thought Cartland Honda is as honest as most of the car dealers we had business with.I dont trust their Lifetime Warranty anymore. If they were so dishonest when we bought the car, how will they be honest to fulfill their promises for the future.Dont by from Cartland Honda.

I was seriously considering Honda, I went on a Saturday to test drive a NEW CRV. A lot of people were not wearing masks. The guy who started my intake wasnt wearing a mask. Ryan was a pleasure to view the car with but I never got an email or call with prices, like I had requested. Its been 3 weeks and I never got a follow up. I ended up purchasing elsewhere.

Great service, great customer service, great motto of teamwork and collaboration. The person who was my salesman was outstanding, honestly. The whole experience was pleasant until the end. They supposedly heard what I wanted, said they acknowledged what I wanted but at the end of it all, flat out lied to my face. I was told they were going to give me a better deal then advertised. I showed competitors pricing in the area, which they verbally stated they would try to match. The final paper that was given to me from the offer, and it was literally the same as their OWN online price.They bumped up the price tag on the lot (5k difference) and then offered what was shown online.I could’ve just walked in, said I want this car based on their own online price, and it would’ve been the same output versus being at the dealership for multiple hours to be “heard”.Such a shame to have such great service but literally no negotiation.

Demetra was the greatest. She was very attentive and courteous the whole time. I left to look at another car (which was a mistake). I called her right away and told her the price of the other car and she instantaneously told me to come see her and she would beat the price. As soon as I showed back up she had the keys to the car I wanted and she knocked off more than I expected. Keith the used car manager was great as well. He was never pushy or condescending and was a great manager. The business manager was great as well. They all took the time to explain everything I was signing and never talked over me. I would give them 10 stars if I could. If youre looking for a new car, go see Demetra

Car buying is usually stressful but unprecedently, I felt extremely comfortable when I did the buying through Honda Carland. The entire credit goes to Mr. Ryan Walcott, Senior Sales Consultant who makes you feel stress-free with his great ambience. Congratulations Honda Carland for having great associates who can bond with the buyers and yield fruitful results to you!!! Will definitely recommend this place and is also my top choice for my next purchase.

This place is a class act! I came in with a power window that wouldnt roll up on my 2007 civic. It was a Saturday and I was moving that Tuesday and was facing an 8 hour drive with the window down. I felt like they could see my distress, promptly fixed the window, didnt charge me even the diagnostic fee and sent me in my way with a freshly washed car and a smile. The place was clean and efficient. The customer service person was helpful, worked 10 times harder than his colleagues and provided timely updates. He even wished me good luck with my move. AMAZING 🤩

I bought a CRV in late July. Salesman Bill was top notch — very patient, not pushy, very knowledgeable. I also got the best price in Atlanta (a small discount from MSRP, as the car is popular). But since then, it’s been a disaster. I am still waiting on my tags and the temp tags expire in two days!!! The loan wasn’t posted until AFTER the first payment was due. At their suggestion, I paid it to the dealer instead, and now the loan company has no record of it. Every time I call, one person tells me I have to call another, and the GM hasn’t returned my call. I’m very disappointed with a dealership that I initially loved. And I still have no tags 🤷🏻‍♀️

Just bought a new CR-V at Honda Carland and it was an excellent experience! The sales manager and my salesman, Keith, made sure I got the best deal possible. I shopped around a good bit before my decisions and definitely got the best price and best treatment here. Would highly recommend!

Every time I come I receive PHENOMENAL customer service, in particular from Eli! If you want to be serviced like a (beloved) family member, you bring your vehicle HERE! Eli greets you enthusiastically, shares jokes while ensuring you receive 5 star customer service and 5 star maintenance!

Ive had a Honda Insight for 20 years (yes, THAT Insight, not the more recent one) and have never had any complaints bringing it here for minor, major, or other services. Ive had the clutch and battery packs replaced here, and they allowed me to use them with my personally-sourced replacement catalytic converter (charged only for labor, which wasnt bad at all). Ive seen a lot of service folks come and go over the years but Carland remains a great location.

Eli provided the best customer service I have ever experienced at a car dealership. He saved me time, money, and was overall understanding and committed to being helpful. Outstanding. Thanks Eli

Terik is the man! Wanted to swing by here to let everyone know that Honda Carland is the place to buy a car!

Purchased my first car here and it was a great, stress free experience. Jonathan McGuire was very personal and not pushy. Very easy to work with. El Rico Williams handled the financing side and was also very personal and professional. Overall the experience was great. Love my new car too!

Katia Kaiser was a super sales person who was able to get me in & out of the dealership very quickly. We also received a great price on a Honda Fit for our son. Katia was a pleasure and I highly recommend her to anyone buying a car from this dealership.

Go see Dava! She helped me get into a low mileage 2018 Honda Accord. The car is great and the buying experience was breeze. I couldnt be happier.

Bought my car in March of this year, had a great experience with the sales side minus a paint protection being added last minute without my permission. It’s now June, and my battery went out, the service department said it may need to have the battery replaced and I asked them to call me BEFORE putting a new battery in if it was needed. They call me and let me know they put a new battery in and I owe them $130. Love my car but won’t be returning to their service department.

About 3 weeks ago, we visited the new Honda Carland facilities to have our car serviced for a routine oil change. While waiting my husband asked me if I wanted to revisit trading in our car. I was pleasantly surprised by the ease of this transaction and especially impressed by our sales team, Demetra C, and the finance guy, Enrico Williams! Both were extremely patient and accommodating. This was one of my best experiences with purchasing a car and to top it off, it was a brand new 2020 Honda CRV. I wasnt sure I would come back to this dealership, but I am so glad I did!!!

Purchased a vehicle March 2020. In August 2020, we decided that we didnt want the prepaid maintenance package we had bought and i went in and spoke to Elrico. He assured me that i would be refunded the full amount since we hadnt used any of the package and that all he needed was a signature, there was no form to fill out. He said give it 4-6 weeks and you should see the credit on your bank loan. I called 2 months later in October. Had to call various times to get ahold of him. At that point he informed me that there actually was a form that i needed to fill out. 2 MONTHS LATER. He sent me the form and I filled it out. Once again i waited until December. After not seeing the credit, i once again called and emailed, until he informed me that it wasnt his job to check on it for me. I asked for his managers information and he informed me that Kenny Kaplan was his manager. I attempted to call various times and left 3 voicemails over a 2 week span. I then sent 2 emails and still no response from the general manager. Finally, in February 2021 i was able to get ahold of a lady at reception that went out of her way to speak to Kenny Kaplan and get me some information. She informed me that the check had been mailed to my bank In late January, almost 5 months after my initial visit. I was also informed that i would only be receiving 80% of what i was told i would get back. We love our Honda, but will never purchase a vehicle here again. Take your business elsewhere. Still waiting to see the credit on my loan.UPDATE: They provided the refund and proof of it 6 months later. So still 1 star

What a great experience! I love my new Honda Pilot! Its beautiful and truly the best car I have ever driven. I literally wish I could just sit in my car and drive around aimlessly all day! I work from home, so now I have to find some excuses to go drive it! Ryan W. was awesome and so full of info! Michael C. was so friendly, and of course Mr. Zach V. is such a great leader and person! Some really excellent people on his team! Excited to see the new shop in March!

The worst experience I even had. I have been doing business for over 35 years in different dealerships but this was the worst ever. Horrible place to buy a car.

This is a great dealership but DO NOT, I repeat, DO NOT, go to see Ru the salesman. Absolutely should not be in sales. He is the most rude, disrespectful, manipulative man I have ever had to deal with. Kindly request someone else. Very unprofessional and an improper way of conducting business.

Great job. While most dealers I went to wanted to play the game even when I had there ads from websites carland matched CarMax on my trade and did the deal just as listed on website. Don’t go anywhere else.

Bill is an excellent salesman. He truly listened and made sure I got the car that fit all my needs. He was easy to talk to. He was honest and patient with me throughout the process. This was the ONLY positive car buying experience Ive ever had (this is my 4th car). I will only talk to Bill about my future car buying needs. El Rico was a great finance manager to work with. He made me feel secure about my purchase and made sure I had all the tools to take care of my brand new Honda!

I wish I could give zero. Worst service ever. I checked price for 2020 Ex accord on TrueCar and called them about that, they said they will honor TrueCar price. So I visited them within half an hour of calling and they increased price on TrueCar by 2k. Mr Tarik said we change our price every min (haha). Don’t waste your time here.

Dont go here. They lie about everything and if you think they care about you they dont. They lied to us about gap insurance and weve paid the car off way before we needed insurance. Then they say they will call you back but they dont. I will keep leaving bad reviews until the head of financial department either answer my calls or return them.

I had the BEST customer service experience front start to finish!!! The team at Honda Carland is AMAZING!! Thank you Brian and Demetra for you Wonderful Customer Service!!!!

First and last time to buy here. Got a new car, the car is fine. The customer service was awful. First off, no covid19 awareness. Then the worst is the time we spent there. About 3 to 4 hours to get the deal done. The new car was given to us all dusty, they sure were fast to get their trade ins though. Then they sent an sms to my wife saying that we need to give them our social security cards in order to finalize the loan, please send them via email, VIA EMAIL, no way were doing that. The salesperson was bothering us to fill a survey and please give him 100% rating. No spare key, they gave me an IOU for the key and that I should come another day to get it. Im here waiting for it, they told me it would be about 1h30min to get the key.This is the closest dealer to our home, will not be coming here ever again.

I cannot give enough thanks appreciation to Bailey Eddy for his persistence and awesome attitude during the purchase of my vehicle. He was such a great sport and full of encourage and great knowledge on any vehicle on the lot. El Rico Williams my finance manager was sincere and extremely helpful! He went above and beyond also to help me in any way he could and make this experience as smooth as possible. I highly recommend both of these gentlemen to anyone in search of a vehicle. They are very genuine, I will definitely buy from Honda Carland again!

It took over 2 hrs for just oil change even with an appointment. Service rep didnt even apologize. Why do they take an appointment? It is useless.

Just brought an HRV down to see if someone could help me reset power windows- Connery helped me. Although it should have been a simple task- I couldnt figure out/do the steps fast enough. Connery without hesitation, came and helped me right there in the service line! WILL CONTINUE TO ASK FOR HIM! Thanks Connery!

We had a very positive experience purchasing a Honda Odyssey from Honda Carland. It started with an aggressive price offer through the TrueCar referral service, then a handful of text messages with Tarik and Demetra, and then finishing the purchase in person at the dealership with Ryan Walcott in sales and El Rico in finance. The whole team was professional.Ryan Walcott was very nice, professional, and helpful. Ryan made me comfortable with closing the deal, and made my wife very comfortable with the new vehicle and getting it set up. When we are in the market again for Honda, we will start with Honda Carland.

Over the weekend, my wifes Honda Pilot was suddenly having issues with the backup camera and the infotainment systems. It was around Saturday afternoon and we live close by the Honda Carland service center. I asked my wife to drive and meet me there. In the meantime, I stopped by and spoke to Corey Wright, the Service manager, about the issues. Although he assured me that there should be no danger to continue driving the car, he cannot arrange a diagnostic without an appointment. I explained to him that I have a two year old daughter and would not feel comfortable with my wife continue driving the car. Corey was kind enough to provide us a loaner until they have an appointment on Monday. I appreciated Coreys concerns and providing us a loaner. This is above and beyond my expectation. I am thankful for Coreys excellent service and genuine care for his customers.

Honda Carland gave me a great price and a great experience. From the Sales folks to the Finance Manager, everyone was helpful, responsive and available. I am very happy with my purchase and would recommend Honda Carland to anyone looking to make a purchase!UPDATE 3/12: Took my car in for its 5k first checkup. The service folks were super helpful, and the service was pretty quick. Very easy to make an appointment online. Highly recommend.

I’m quite frankly astounded at the service I’ve received from Honda Carland. My daughters car has had some issues and Eli in the service dept has handled our issues with professionalism and concern rarely found anymore at dealerships. He has gone above and beyond what one would expect when getting repairs done. Thank you Honda Carland!!

Horrible experience. I will say Katia and Doc were good. I bought a new Honda Clarity and there are in limited supply in Atlanta which is why I suffered through this experience. I will guarantee had i been purchasing an Accord or Civic I would have walked out and purchased elsewhere.I had pricing pre- negotiated before going. The only thing we had to deal with was the value of trade. Even with that it took over 4 hours to complete transaction. The finance person I dealt with was Elrico Williams and not only was he terrible he litterally tossed the papers on the table after I told him I was not financing with Honda. He tossed the documents on the table told me to sign and he would be back. I have a credit score of over 800 and had alternate financing arranged. He came to me with a rate of 4.9% for 60 months. Had my credit pulled by Honda, Capitol One, and Bank of America and gave me the best rate of the 3 which was Honda. I am 100% sure Capitol One and B of A were lower but then he would make as much.Horrible experience. I emailed Kenny Kaplan the general manager and met with him. I made it clear I did not want anything. I was complaining to get something free. I just wanted him to know what Elrico Williams was doing.If you must buy a car from Honda Carland DONT let Elrico Williams touch your deal or your credit.I take no pleasure in writing this but the way I was treated made me write this review.

We sought out Ryan based on a referraland he was great! He was professional, courteous and made the process much less painful than it had to be. He was knowledgeable about the Honda product but did not push anything we weren’t interested in purchasing. We would definitely work with him again.

John Peterson took in our car, had it diagnosed and back to us in great shape and in good time. He and the guys in the back doing the work are great! Thanks again.

Great experience. The service was appropriate and timely done. The representative was helpful and friendly. You can get a free Uber ride home if needed.

Andres was fantastic to work with. This has been the best car buying experience I have ever had. He was extremely knowledgeable and patient. I will recommend him and Honda Carland to everyone!!

I was extremely pleased that they were able to identify the problem for my towed car and fix it the same day. The only reason I was not completely satisfied or give it 5 stars is that I found out that other places didnt charge as much. However, that is normal for a dealer and I have no guarantee that the other places would have been able to have me back on the road so quickly. I will definitely go back.

Sunny Lee was fantastic. I’m a first time buyer and he was very knowledgeable as well as helpful. He and the sales manager worked hard to get me a good deal and made me feel like a valued customer. Sunny made the process feel easy and I’m very satisfied with my new 2019 Civic.

Not a single mask in sight... there is no Covid safety protocol followed here.

Jonathan was great start to finish. Found exactly what we were looking for. Made the buying process much easier than i thought it would be!

Mike Rivera and his service team were excellent. He took great care and put attention to detail and addressed all my concern related to my car. He has gone the extra mile that you seldom see from many service centers. My car drives like new :) I appreciate all the hard work work that you guys have put it in.

Great experience with purchasing 4th car at this dealer. Amir and Cleo in Finance were very professional.

Everyone we talked to was nice. Amir was a big help to me deciding which car I wanted to lease with no pressure whatsoever. Very nice, new building, and everyone was wearing masks against COVID-19.

I needed a headlight bulb changed and they had me in and out within 20 minutes. Fast and friendly service, with affordable prices. I highly recommend them!

I dont know why Im even giving 1 star. I made an offer and all the manager (not the sales guy) said was cant do, good day. No reasons why cant do no negotiations nothing. Rude and I honestly dont know why they have so many 5 stars. Probably because they are paid reviews. Good luck running this business without customer service Mr. Cant Do Good Day.

I’ve always found the service professionals to be knowledgeable and courteous. My last experience with Jason (January 2020) was no exception. In addition, service on my vehicle has always been completed in a timely manner.