Excellent used car purchase experience. Thank for providing that Rob! Millie loves her new wheels. Great place and people! Highly recommended!

I love visiting Jackson Acura. No I dont like the fact that my car needs service and maintenance and repair, but all those things are necessary and Yvonne at Jackson Acura makes it a wonderful and friendly experience. I appreciate the opportunity for professional work space, nice snacks, a variety of drinks and friendly people.Yvonne is a rockstar and if you get a chance to work with her consider yourself fortunate!

Great service, very quick. Was referred to a an auto body shop through my Acura service manager and that too also ended up working out well.

I had a really great customer service experience at Jackson Acura. The parts and service department reps were awesome. A big thank you to Yvonne, Shawn and Jermaine..you guys took care of me when I needed a new key/fob for my 2010 MDX. The entire dealership was also just very nice and clean.Even though I live 20+ miles away I will return to Jackson Acura for my future service needs.

Reggie Hammond is THE man! Awesome customer service and so glad he put me in my first ever BRAND new car! Dimitri was also extremely kind, greeting us immediately as we walked through the doors with a smile and assistance! Thanks so much, Jackson Acura!

I have been thoroughly pleased with Nick Covino and the service team at Jackson Acura for years. From check in to check out I always feel taken care in a professional fashion. I thoroughly recommend Jackson Acura for ones Acura servicing needs.

Amazing service. Jackson Acura knows exactly how to honestly do business with their customers. I looking for a new or certified pre-own Acura, then look no further and contact Michael Wiest at Jackson Acura. Not only is a fellow Military Veteran but also the most honest person I have ever done business with in a auto dealership.On top of great service, their facility is great. They really know how to make a customer welcomed at all times.

Michael Wiest was professional, friendly and informative from our first conversation and beyond my purchase. The whole staff at Jackson Acura made me feel comfortable, answered all of my questions thoughtfully and were super helpful. Needless to say, I’m happy with my purchase, their service and would recommend Michael and his team to anyone looking to make a trade or buy a new vehicle.

Great experience. Yvonne is super friendly and knowledgeable. The wait time has always been what she told me it would be, never longer (so far). They even performed a service bulletin on this visit that I was expecting to have to schedule a separate visit for. Only my second visit with a new MDX but so far the service has been outstanding.

Excellent service, easy to deal with. Sergei is wonderful to work with. He stayed on top of things and communicated with me often, since it took a while to get the new auto in. Highly recommend Jackson Acura and Sergie!

Bought a car about 2 months ago from them for $14,000 and the transmission already completely died on me. So now I have to spend another $4000 just to be able to drive it again so I can sell it.Completely ridiculous

Super professional team especially Miss Yvonne, and I love the environment of the dealership! Service tech was very knowledgeable nice too!

What an amazing, seamless and hassle-free purchase! Jackson Acura and my salesperson (Sergei) were absolutely amazing, very thorough, unrushed and super professional! They know their stuff and I could NOT be happier with my purchase (2021 Acura RDX A-Spec)!!! Highly recommend this dealer specifically, and Acura as a brand...AWESOME!!!

Ive been going to the dealership since it opened about 20 years ago. Yesterday my service writer was Kendall. He gave me excellent service. Of course if you ever want to buy a car there you have to ask for Reggie.

We recently purchased an Acura for my mom because Ive always had such a wonderful experience with this company, present time included! I wish I could find the man who sold me my first Acura, I was young and didnt know anything about cars and Im so fortunate that one, a 1998, fell into my lap; that was in 2010. Not only do I still have the 98, but now also have a 2016 plus the one for my mom. Great cars, great service, thank you!

Awesome experience! Buying process was easy and Sergei was fantastic to work with and proactive in reaching out and providing updates throughout the buying process. Would highly recommend Jackson Acura.

Best dealership experience I have ever had.They where fast and friendly. I had a realistic lease cost in about 2 mins after looking at the car. No back and forth needed with finance to get this cost either, just an excellent sales person who was not pushy at all.

I brought my 2018 Accord in because dash lights came on. And Nicole in the service department went above and beyond. To make sure my experience was easy going and stress free. Kudos to the guys who worked on my car! Thanks so much!!!!!!

Sergei, our salesman was so helpful. I had called and inquired about a new MDX and he said he would work something up and call me back. He called back with a great price, walked me through the application process and finance and delivered my car to my home all within a few hours.He was wearing gloves and a mask and showed me all the particulars about my new car. He has followed up with me a couple of times to see if I have questions about my new car.This was the easiest car buying experience I have ever had, and I have bought a lot of cars in my lifetime. I give them 5 stars for honesty, integrity, ease of purchasing, and follow-through. I will buy all my new automobiles from Jackson Acura.

Sergei Potapoff is an excellent sales person and he made the task of buying a car very simple. I didnt want to go in the dealership due to covid-19 concerns, I had the option of the car coming directly to the house, a very nice service. The price was excellent and the car, a 2020 MDX, is a dream. Thank you to everyone at Jackson Acura, especially Sergei!Update: Sergei has continued to be a wonderful source of information about my new car. He referred me to service advisor, Yvonne Russell, when my tire sensor was giving me trouble and she was also a great source of help. Jackson Acura hires great people, very pleased!

Very friendly staff and great amenities while you wait.

Ive had 2 service appointments that we expertly handled by YvonneRussell, She is a joy to work with, upfront with costs and made sureI was taken great care of.

The car was not starting normally. I called, and didnt even need an appointment. Turned out the battery was worn out. Also, it was time for an oil change, so all got done quickly and conveniently. Thanks!

Amazing customer services was fast and a very easy process love it!

Great experience. The staff is always very responsive, professional and quick to address my needs.

When I arrived, I was greeted by a polite young man who passed me on to a service manager. I stated I didnt have an appointment and they said no problem. They took down my information and I was given a time on Saturday it would be ready. All was good to this point. I asked for their business card but was given this little square piece of paper 1/2 the size of business card. They said, download the Jackson Acura and follow the....I stopped them and asked are you out of business cards? The reply was, no. Fast forward to Saturday 11:20. I was told my car would be ready at 11:00. It was a beautiful day so I was walking up to dealership and called..... just to make sure it was ready. I could tell my call was being rerouted. When they finally answered, I gave them my name and car description. They said Im sorry but can you repeat what you just said. Then they asked if car was 4 wheel drive, what size engine, my address and thats when I said look Im walking up to your dealership all I want to know is, will my car be ready when I arrive because no one has called me to confirm! They replied hold one moment. About 1.5 to 2 minutes later they came back and told me they couldnt get anyone to answer. I became a little upset and said well cant you go look? I was informed they were an answering service for dealership. At that point, I waved down a cab and got a ride to dealership. When I arrived, the service manager went over what was done and what was on back order. I asked them to look back and see if you had replaced cv joint before, because they said that apparently was causing vibration in steering wheel only when excellorating. They looked back and said no. Over the weekend I found in my records where Jackson Acura did replace driver side axle. The passenger side cv has been on backorder for a long time. My records show where your dealership repeatedly tried but I ended up getting an aftermarket one because of unknown time it would arrive. I dont own this company but I do know what people from my generation (baby boomers) want. We want to look you in the eye and get an answer to our question, a hand shake is as good as your word or written contract. Material substance like business card is critical. At my age we get put on hold so many times for doctor appointments, question about cable or utility bills, etc. that you can turn a good experience into 1 to 3 STARS just because we couldnt get a simple questioned answer because it was routed through 2 or 3 services, none at dealership. My car was ready but I will call and ask why they didnt see that my driver side cv was replaced by your dealership.Joe

Great Team, Great selection, GREAT service! Michael and Team always treat me well, and Im a repeat customer for that very reason. Car shopping, car purchase, and car service can be a nightmare - but the team at Jackson Acura make it a pleasure. I very much appreciate a pleasurable and pain-free experience at the dealership. Thanks, Team!

Great Coustomer Service Very friendly staff will come again soon to a new acura

I had a rat chew wires under my car hood. I had to pay too much just to have them tell me that the value of my car did not justify fixing it. The few things I called.out as having problems all came back as working properly. Even though they dont work at all. And they dont work due to the wiring I get that. But they tell you what they check and all of the things I called out came back as all normally working. How am I supposed to trust what they say. Feel like I paid almost $300 to have someone remove the aluminum from the front of my car. And to be treated like stereotypical little woman. Having a car that they said should not be fixed they did not even try to set me up with a sales rep.

We purchased a certified Acura ILX from Jackson Acura. The knowledge and professionalism of the staff at Jackson Acura was excellent. Our experience was excellent.

Nick is always so wonderful and competent to work with. This week I saw Nicole and she too was excellent and made my experience so seamless.

Very professional, thorough, respectful, and accommodating. This is the second time Yvonne Russell has assisted me and it has always been a great experience.

I always get great service at Jackson Acura. I’ve been serving my cars here since 2008 and have never had a bad experience.

Very courteous, professional staff. Cameron gave us several active discounts and got our car serviced, cleaned, and we were out the door in time for my wife’s birthday dinner reservation, which he promised to do.

After having a horrible experience at another dealership down the road, my wife and I went to Jackson Acura and had an amazing experience with Sergei. He was professional, detailed, polite, and really made us feel like our experience, not our money, was the most important part of the deal. He truly delighted my wife and we will only purchase vehicles from him, going forward Jackson Acura is lucky to have him on their team. Thanks again, Sergei and Jackson Acura for a great journey!

Once again, the service here was excellent. Especially in this COVID world, most businesses are getting it wrong and just making excuses. Not here. Yvonne Russell made the appointment for me the same day, got me right in when I arrived early and accomplished the service as promised. They gave me an honest list of things that needed to be addressed in future visits and were honest and straightforward about it. Great Job.

I have visited this dealership twice since I wrote a poor review for the service received in May of 2020. After being contacted personally by the service manager Rodney I was assured that my experience was not the Jackson way and proper feedback and any necessary action would be taken! He encouraged me to come back, in which I did and on both occasions I was glad to have made the hour plus trip. My service advisor Kendall is awesome. He always take the time to listen to my concerns and addresses them with ease. I am glad I came back and I am considering purchasing a another Acura this summer from this same dealership. My philosophy is that if is not broken then dont try to fix it. Keep up great work Rodney and the team!!

It is difficult to ask for better service: great experience, no hassles, no pressure buying.

This was the absolute best car leasing experience Ive ever had and I have purchased and/or leased many in my lifetime. Reggie Hammond was our salesman and he is so polite and knowledgeable. From Reggies desk, checking out the vehicles I wanted to see, to test drive and then to finance, I was out the door in less than 2 hours. Then Reggie even took his time to pair mine and my husbands phones with the vehicle. WOW... WHAT GREAT SERVICE!!!! I definitely recommend this dealership to anyone looking for a new vehicle. I love my new MDX by the way.

Sergei is very knowledgeable and a pleasure to work with. He made it easy to buy my CPO MDX without any high-pressure sales tactics. The showroom, customer lounge, refreshments area, and the parts and service departments are all very clean, well-lit, and spacious.

Yvonne is a joy to work with. The whole team is great. Theyre courteous and helpful.

Great experience with getting my new Acura RDX!!

Good service and quickly done. Little pricey

Update: they collected 181 dollars to title and registration from me, but they only sent 97 dollars to my DMV. Its an obvious fraud and over-estimate fee they charged. No refund. No star deserved.Some good experience is ruined now because of neglected paperwork and no intention to fix it. Why did they charge doc/processing fee if they did not properly do their job.

Bought a gorgeous Certified RDX. My third Acura. The service was better than the other dealers. They kept the car for me until I arrived. No haggle price Bc the price was soooooo good!!!! I’m impressed & surprised. I look forward to servicing my new car there!

Ask for Sergei when you get there! Great service, super quick. I did mine online and when I got there in person, it was quick, efficient and they didnt try to BS me on anything (the opposite of most big dealers from what Ive seen). Highly recommend.

I asked to get an oil change and they told me it wasnt necessary which I understood. However, i still wanted fresh oil for a road trip. I also purchased two new tires and asked to put them on the front which they did not. When I received my car, they had forgotten to reset my oil percentage.

Easy scheduling, fast and friendly service.

Very professional and helpful staff.

Got our delivery dropped without wait or hassle. So we could move on to the next job.

Very friendly and customer service is on point very positive feed back and fast love being apart of the Acura family

Very professional. Kind, and listen problem solving. True to their words

On this day in my opinion I was provided poor customer service by Nicole Macias .Initially I was happy to greet a female service advisor . However, I soon saw her as condescending and it appeared she tried to inflate the cost of my service. The app and upon arrival she quoted the actual cost of my service. She came to me later with an inflated cost. She said my price was different than originally quoted because the RDX price was higher. She later changed after she saw I was familiar with the cost of service. After that experience I don’t trust her. I’ve received satisfactory routine maintenance at this facility for nearly a year. The previous advisors were great. I don’t trust Ms. Macias. Her tone and out overall interaction was poor.

Best Acura salesman Ive ever worked with

I trade in my car tha l like a lot to get a car that l thought l always wanted, at first l wasnt happy already because the new car that l got was giving me horrible mpg (both cars was V6) but it got worse when l got a flat tire days after l bought it and find out that l was not gonna be able to find that tire in the whole state of GA! So l went back to the dealer to try to get my old car back because it wasnt an option for me to get a new set of tires to not have the problem in the future even knowing that l was gonna lose some money but I never thought it was going to be more then $8000!!! To return a car lest then a week after, l pay $25000!!! For the new car and they only offer me $18000 to take it back, they give me $10000 when I trade in my car and pay $13000 when l got it back, even pay over $200 for the tire when l return the car, pay taxes for the car tha l got and also pay more taxes to get my old car back even when that car was always under my name since l got it back less than a week after l make that mistake. Not sure if this is the way dealers work but as a personal experience l will never recommend this dealership, thinking to get a acura mdx for my wife soon and definitely this dealership is not an option. This was just my personal experience, good luck to you guys.

Instances of miscommunication that no one wants to experience when their means of transportation is going through issues.

Good fast service

Outstanding service period.......

Absolutely great dealership!

Yvonne is awesome! I give her 10/10

Had an issue related to emission system....it was very easy working with Yvonne Russell.....also I am happy with valet service.

This was my first time having our vehicle serviced at Jackson Acura, and every aspect from scheduling, to check in, to updates while I waited to check out was very good! Cameron was thorough in the explanation of everything, too!

I purchased a 2017 Nissan Rogue from Jackson Acura. Michael W. was very knowledgeable. Ill definitely recommend this dealership to others.

Very good experience. Sergei was very professional and helpful

Excellent costumer service..explained all the features of the car theroughly which is very imp for first buyers of SUV cars.

No service after the sale. Car breaks down at highway speeds (Certified used). Paperwork is a mess with the state. Buyer beware.

My service advisor was great. She really took care of me and did over sale me on what I thought was needed.

Great experience! Rob treated us well and would highly recommend getting your next car here.

C. Hilden. Prompt, professional, accommodating. On task. This is what all car service experiences should be like. Awesome. Thank you!!

Always a pleasure to have my car serviced! Such a great atmosphere. Friendly staff and CS is tops! Yvonne is great!

I was very pleased with the service that I received at Jackson Acura. The customer service was excellent.

I have been going to Jackson Acura for over 12 years. Sergei is the absolute best salesperson to deal with. The process is always seamless. He has honesty and integrity.

Truly wish I could give more than 5 stars on this one. I am coming from good car service experience to exceptional. I will never go back! Thank you Nick Covino for making this:- easy (the pick up)-breazy (the thorough diagnostics and work quality) peasy (easy pay and car return process)Overjoyed to find you and get my well deserved exceptional experience!

Jackson Acura takes customer service to next level, love the new pickup and drop off service is amazing! Thanks Kendall!

Great service fast and friendly will definitely be back

Went for oil change. Work done quickly. In and out in no time.Second time at Jackson. Very professional. Work done in good time. Dealership very comfortable.

As always, servicing my vehicles at your facility is a pleasure. Yvonne makes my visits a relaxing time and I know that she ensures that all is taken care of.

I visited the service department on 5-23-20. Upon arriving I was greeted by a technician surprisingly with No Mask nor gloves. Once inside the service department I noticed that hardly anyone was wearing any masks. I decided to inquire with the receptionist Robin and was advised the owner Mr. Jackson was leaving it to their discretion. I guess should have inquired about the safety guidelines being offered to customers when I scheduled my appointment instead of assuming that the employees would at least be adhering to CDC guidelines. In addition, my service advisor Yvonne expected me sit directly across from her in a chair that clearly had not been sanitized. Then to make matters worse Jackson Acura no longer accepts coupons from other Acura dealerships! I drove over an hour away when I could have been advised over the phone. I have primarily having my car serviced here since I purchased it in 2008. I always came back because of the outstanding experience I would receive. Well I guess good things dont last forever. The fact that Jackson Acura deals with the public but doesnt value its customers enough to practice safety measures during a pandemic is enough for me to know that I am not a valued consumer. A note to Mr. Jackson that it was the Jackson Experience that repeat customers would come back this dealership! It is disheartening that the level of customer service now being offered that this no longer important to the Acura brand.

Always excellent service

Outstanding service provided by Paul Silverman! I highly recommend Jackson Acura!

I was regular customer for Jackson Acura, I bought my car there and I been doing all my services there from past 8 years. But, my recent visit gave me very bad experience. Waited for almost two hours for simple oil change. The service center is not that busy, very few customers, If some thing wrong they should came back and tell us for delay. But, in this instance when I ask for the status(after 90min) I didnt get proper answer and been ignored. Looks like I need to re-think about my car service going forward.

Best price for my car and best service

I really want to thank Nicole ( Service Advisor ) and Brian David ( Technician ) for fixing a creaking noise on my new Acura MDX. I had bought a brand new MDX from another dealership in North Atlanta area . The MDX was making a creaking noise on acceleration. The selling dealership could not fix the creaking noise even after changing the motor mounts and having me drop the MDX twice at the dealership. I was really unhappy with the my new Acura MDX and then i contacted Nicole, She immediately had me come to the dealership and have Brian ride with me, Brian heard the creaking immediately and agreed that it was not normal and then in a day fixed the creaking sound. I would have to drive extra miles to get my car serviced at Jackson Acura, but i will still do it !!

It was an OK experience. Wait time was longer than usual and I did not get answers to all my questions.

Stopped in to get service without appointment. They had issue taken care of fast and friendly. Go see Reggie H. to buy your next Acura. Great deals, no hidden fees and all around exemplary dealership.

Yvonne is very helpful and works hard to get you the best service possible. My repairs took a bit longer than expected, but I drove off feeling confident the service was completed and done correctly.

This is the nicest Acura dealership Ive visited. The staff was also great. Thanks for a great service experience.

Amazing service, reasonable prices, quick turnaround. I will definitely be coming back

Exceptional customer service

Good waiting rooms. Nice friend staff and they do t try and see you additional stuff.

Very good dealership.Fair in negotiating price.Offer best price in market.Very knowledgebale salesman.

I have zero complaints. Reggie, Michael, and Robert made my car buying experience super easy. Everything went smoothly without a single issue. This was a great experience.

Excellent experience as always with Jackson Acura. Cameron and the finance folks excellent services and were very professional to work with.

Great service.

The dealership service area is very nice with wifi enabled work spaces, Starbucks coffee and snacks. That said, I havent found the service advisors to have top notch knowledge/customer service skills one would expect from Acura or to be particularly helpful in general. Once my car is out of warranty, I may or may not continue driving the 20 mins over to this dealership.

Everyone was so nice and took care of me quickly

Nice facility, fast and courteous service

I bought from Jackson (leased, actually) for the first time in November. GREAT experience, all around. Internet purchase (my 7th in a row; our 5th MDX) and it was the BEST experience Ive had yet. Paul Silverman was responsive, helpful, and extremely knowledgeable, and worked with me for weeks on a complex Lease turn in. When we picked up our new car, I saw the dealership for the first time: Very classy, clean, organized. Everyone we dealt with was top-notch. I highly recommend Jackson, and Paul Silverman!

Great place to have your Acura done right with great service and good customer service. Have been very happy.

I love my Acura but I really wish I could get a straight answer on what the charge would be for a standard maintenance service without surprises when I show up at the dealership...very frustrating and create distrust of whether they’re gauging you. As a consumer, this forces you to have to question what they’re telling you because 2 different service advisors give you 2 different quotes on what should be a standard fee.