One of the horrible store you can ever go to. If the store manager is looking at the review, please call me.Your workers are cheats.what was agreed and what i see in the bill is ridiculous. I clearly said i did not want mobile protect plan. But that was added to my bill.They said, i got $469 discount on Iphone 11, and my monthly payment would be $5. but in the bill whole phone amount was charged. Bunch of cheats who say you have to work only with 1 agent. Agents dont share the information with each other.pathetic

Horrible service every single time I come here. I’ve had Verizon for 4 years now and every time I’ve had a problem with something and had to come in no one is ever able to help me. There system is always down or I need to call someone else every time. I just recently went in to upgrade my phone. There was one other person in there who had been waiting for hours trying to get his phone activated and lucky for me I had to go through the same. Waited for 2 hours just to be told they couldn’t get it to work and to come back tomorrow. I came back the next day wasted another 2 hours just to hear the same response. It has now been 2 weeks and they have not called to update me and the times I’ve tried to call the phone just rings and they won’t answer (not sure if they’re ignoring me at this point). If I could give them 0 stars I would. Verizon is great service but stay away from this location unless you like going to a place where the representatives are quick to leave you hanging or tell you they can’t help and send you on your way for everything. Find a corporate or anywhere else where the employees can actually help.

I had one of the best customer service experiences today. Justina was the one who helped. She truly provided world class customer service and went above and beyond. I will definitely be coming back here!

Gio is fantastic, helpful, kind and personable.Justina is the opposite. Poor choice of management. I ordered a new phone over a week ago after having many troubles with the new phone i had bought just a couple days before. Come to find out my phone has been in for the last 6 days and Justinas excuse was that shes been busy as she motions to a completely empty room with no phones ringing. Excuses are not needed. Your poor customer service speaks loud enough

Greetings, The Amount of Training Which is required in the Customer service Area for the Verizon representative here On March 28th 2021 Is NOT in the budget. F- in all Categories. There is no way I would ever go back... Complete Waste of Time and effort........... Horrid

My wife and son upgraded their phone in August and I wanted to get the new phone too, so I upgraded early. Jacob was a great help and guided me through the process. I am not super techie, so he was patient with me. There was a good special on early upgrades, so I got a good deal too. The employees are knowledgeable and friendly. I highly recommend this store for your Verizon Wireless needs

I came into this Verizon store and was greeted by Ryan who was very busy with multiple customers in the store all by himself. I needed some help with my phone because I lost all of my contacts and my phone stopped working. Ryan was able to get all of my contacts back and assured me my phone will still be able to work to save me some money in the mean time! (which I was also happy about because most sales people try to just sell you a new phone) and he was also working with the 5 other customers in the store and got to me in a timely manner! Verizon should really be looking at giving this guy a Promotion! I will be calling Verizon to let them know how my experience was in the store as well! When I am ready to get a new phone, Ryan will definitely be the one I come see!

Justina was so helpful in setting up my new phone..I left the corporate store in tears and Justina walked me through the process until all was set.Thanks and applause to someone who took the time and energy.

I needed help with my new phone and pulling data from the cloud. I worked with Jenna at the Foothills Blvd. store and was so pleased with her knowledge and excellent customer service. I’m back up and running. 5 Stars!

Justina was absolutely amazing! I’ve never been able to follow the business behind wireless phone transfer.. data whatever...new plan stuff... and she walked me through everything with such ease, patience and kindness. Great place!!

Gio at this Verizon Go Wireless store in Roseville, CA was awesome! Rather than pay a monthly plan and deal with a credit check, Gio had me buy the phone and Otter case elsewhere, and then proceeded to fully set up my new IPhone for me, successfully and properly transfering all my information from my old LG Smart phone over to my new IPhone. I highly recommend this store and Gio for all your cell phone needs in Roseville, CA.

My phone needed an upgrade, so I went into this Go Wireless location and was provided excellent service. Justina was great! She guided me through the process, helped me migrate my data and had me set up and ready in no time. In fact, I brought my son back a few days later and we upgraded his phone too. Great service, knowledgeable people too!

Great store great people ! Love this store

Justina is Fantastic!! She is very thorough and helpful and took the time to answer all of our questions and get us set up with our new phones!! She goes the extra mile in taking care of her customers!! We had to go back to the store a few times and she is Always helpful and friendly!! Great store and customer service!!

Gio was great! Even though he was the only person in the store, he helped so many people and didn’t change his attitude at all.

Jacob was amazing! so helpful and patient with my technically challenged ways. Skylar was sweet! this crew is the BEST customer service i’ve had in awhile!

Jacob was awesome! We had difficulty with transferring a line from AT&T to Verizon and he made sure that the process went smoothly. He definitely cares about his customers.Thanks again Jacob.

Justina helped me upgrade my phone today & made it the easiest trade ever! She was very sweet & knowledgeable. I will definitely be back to this location. Best interaction at a Verizon I’ve ever had.

Justina was so helpful and patient while working with me to cancel my 96 year old mother in laws old phone and establish a new 4g phone. There were so many hurdles to overcome and Justina handled them all with grace. Thank you!!

Made this my go to store, even as i moved to the other side of town, but recently they changed management and no longer honor their product. Total disappointment. Time to find a new Verizon store.

Got me hooked up with my new phone after the old one bricked.

Justina, store manager was so patient and helpful as I upgraded my iPhone and service plan. I appreciate her time, her professional and friendly demeanor.

Was lied to directly to my face about charges and fees with an upgrade. When I asked the sales clerk what I was paying for (multiple times) he just kept repeating service fees and taxes. I could clearly see that we were not just paying for taxes on the new phone and had no idea what service fees we were paying for so I continued to ask what the other charges were and got the same response. Then when I asked if we were being charged for what he claimed were already included accessories, he flat out said no. Got home and called a customer service rep to help me understand what I paid for which is when I found out I had been charged for everything he claimed was included. She was able to give me an itemized list of what I paid for, why couldnt the sales clerk? All I wanted was a straightforward answer about the charges and he just kept giving me the run around. The manager didnt seem to be much help either because after hearing my complaint he tried to explain to me that the accessory (screen protector specifically) was included for the sake of the customer to prevent damage to their phone. However, they failed to mention that wed be charged for it, then lied when asked about being charged. Sales should not be about lies and manipulating the customer just so you could make a few bucks. This was not the first time this has happened to me at a Verizon store. I have no idea if they are being trained to make sales this way but Im disgusted by it. Its so dishonest and I shouldnt ever have to feel like Im being conned when Ive been a loyal customer for this long.

Worst customer service ever and the manager is very very rude dont knw the meaning of customer service and employees r misguiding people ripping people off these people don’t want to work if u dont want to work jus go home let other people do ur work

Always great customer service at this location. Justina is always very helpful and pleasant. Jacob also seems to be very helpful as well

Super rude. They lied about the mistake I saw them make. I have no problem that there was a mistake but dont lie about it, then blame it on me. Its unfortunate that they arent willing to work with you to fully help you to resolve your problems. My Samsung 9 phone wasnt unlocked and they werent successful in unlocking it so then they just pulled it up and said, oh look, its not compatible with our network we cant do anything. Obviously, it wasnt unlocked. I didnt even argue and just left.

Jacob & Justina were AWESOME!! So patient and knowledgeable getting my phone & my sons phone all set up! 🤗🙌🏻🙌🏻

Justina is very very helpful and went above and beyond to help me out with my phone issues.

Store Manager Justina was amazingly helpful, knowledgeable, and patient. I am so glad I came to this Verizon store. Highly recommend!

Great customer service! Justina had the answers to all of our questions had no issues helping with any issue we had will definitely be going back

Justine is just a delight to work with. She is knowledgeable, very professional, pleasant and very helpful. She is the reason why I stay with Verizon

Very helpful and super easy to work with. did a great job and very fast.

Terrible service. Staff member proceeded to text personal messages on his phone prior to assisting me. Wait time exceeded 35 minutes as the staff member was out to lunch leaving a lackie behind that clearly didnt have enough experience to manage the store on their own. After finally getting help from the uninterested staff member, it was determined that it would be easier and faster to call and handle my matters over the phone. Avoid this location at all costs. If you expect professional, courteous service go somewhere else.

I just want to thank Justina and Earnest for providing outstanding customer service:). They go above and beyond to get the job done. Customer Service is the foundation to every companys success and employees like Justina and Earnest are the reason why I stay with Verizon.

I recently purchased two iPads from the store and I must say best customer service I’ve had in any Verizon establishment both Earn and Justina were very helpful with assisting me!

Justina and Skyler were very helpful on getting my Android and Pandora hooked back up to my vehicle and also get some of my other apps back if you have problems with your phone I would recommend going to Verizon on Foothills Boulevard

Just worked with Jacob and he was a tremendous help in getting our phones activated!

Jacob was so helpful. Thank you so much for the help.

The service provided by Justina at Verizon store on Foothills Blv.Roseville was excellent.She was very professional and smart.Thank you.

My husband and I had an awesome experience at this store. Justine took care of us in a very professional way. Not only is she very knowledgeable she was also very helpful and awesome.

Jacob and Justina we’re extremely helpful, patient and knowledgeable while me and my mom we’re getting our new phones. I definitely recommend going to this location for any tech related needs you have😁👍

Try to buy two new phones, I was told that the credit check would be a soft hit and as it appears the credit check was a hard hit. You guys are not up front your customer service sucks. He also explained that the phone with the case and screen protector is $200 but it in addition I have to pay $60 a month extra to get it financed. If you would have been honest I would have bought the two phones but if you think you can make the sale and being dishonest you dont deserve my business.

My experience with Jared was fantastic!!! I Went into the store to activate a new phone and Jarrod took it had it activated and everything done in a matter of minutes I highly recommend the store for any of your cell phone needs

Justina and Skyler were amazing. Very patient 😊

Jacob was super helpful and made the process go smoothly

Awesome. Best experience. Professional. Helped me be at ease whole time. Extremely a very HAPPY EXPERIENCE. cannot thank DONNA...enough. she. Is so. So awesome news integrity cannot express how happy new glad I came into THIS one store. Many should act as this place. Jennifer glazer

They are always there for me. Easy in and out, nice staff 😄

Had a terrible experience at a different store location, thankfully Earnest provided excellent customer service!

Easy in, easy out and they have loads of necessary accessories.

I was hoping to come in to talk about phone service details but i called ahead of time and the employee on the phone was very rude and was murmuring and sounded very annoyed by my questions. Im glad i called ahead of time so i wouldnt have to experience such disrespect in person!He didnt give me any details on phone services or fees but was very rude and had a tone of voice that he did not wish to help me. I will never be coming to this Verizon store or receiving any aid after this terrible encounter.

The service In this store is amazing thanks to Alan for fixing my business account I first walk in at Lincoln store where they create my account when back to finish and Ingore me Alan took his time and patients to open my account all over. Thanks Alan for ur amazing service 🙌🏽

Im beyond impressed with the service the new management and staff gave me upon upgrading my phone ! I WILL be back thankyou so much for all your guys help.

I think that Justina is outstanding and very helpful! Just met Alan and he is just wonderful!

Justina is absolutely wonderful and most helpful and professional.

Came in this store in April to upgrade from a samsung 7 to the samsung 8+ and told the clerk named Gina that I didnt want to owe anything extra. She flat out lied to my face saying that I wont owe a cent and in fact, your getting a $62 credit. Also, for being such a good customer, you are getting free glass screen protectors for as long as you have this phone. I said Wow thats great. At home after reviewing the receipt closer I realized that screen protectors were $39, not free. Also, BEWARE! They do not mail your phone back to your provider so I now owe Verizon an extra $396. So not owing anythimg has turned into a $396 pain in the ass. If I took my phone straight to Verizon i wouldnt have had this problem. This store now has a new manager and when I spoke to her she gave me ray of hope and a promise to call back. After a week of no calls, i called her back and she told me that she wouldnt be able do anything. Verizon is of no help either so now Im just going to pay it off, leave Verizon, and plan on taking Go Wireless to small claims court.

Very good experience! 10 stars. Alan and Justina are very good and help me every time!

Great store and customer service my go to Verizon

Ok. Were all set up now

There was merchandise on my order that I did not order or need. In addition my Verizon service was changed without being told by this store adding an extra $40.00 to my bill. I emailed a complaint to their customer service and asked to be emailed back with no reply. So the bottom line is this store is out to take your money and screw customer service. Worst experience EVER! OHHH, I couldnt post this without giving them 1 star...No stars would be more appropriate!

They seem to forget to mention some major fine print in the contracts. BEWARE OF THE RESTOCKING FEE!!!

Justina and Jacob were very helpful

Have had my Samsung S7 for a month and I am very unhappy with the reception. Get drop calls all the time. I just found out that I only have 14 days to change. I cant go back to my previous provider. Can you please help?

Jacob was awesome and helpful!

Arrogant and ghetto style way of handling their customers.

I broke my phone my information in my phone I need a new phone I have my SIM card but my phone is smashed I want a phone today but apparently I have to go to the website cuz the information like my PIN number and all that stuff cuz Im only a signer on the account no help at all she rather play on her phone sit by herself in the store then do anything to help nice person lousy help

Decent Service with a very slight wait.

Bad customer service one hour wait

The beast one ever

Awesome customer service

Great selection, excellent service.

Very friendly and helpful!

Dont like these third party stores.

Staff are friendly, knowledgeable, & helpful.

Good

Too expensive and not worth the money

Awesome Service!