Was greeted by a very nice staff person at this store. Told him I needed a bit of technical advice. He was very gracious and very helpful, and solved my caller-blocking problem.

Mitch helped us purchase a new phone. Service was excellent!

Connor was great. He helped me with my phone issues and I was very happy and relieved that he really cared and tried helping me. Very satisfied.

Miguel at this location is a horrible associate. Rude and not concerned about customers needs. Un helpful and should be fired. I just wanted to pay my bill and he would not stay 6 ft away from me. I was the only customer in the store.

Nick and Abdul were super helpful, definitely good people

Joshua was the rep that helped me out. He was professional and kept it lighthearted even though it was a tough process. When it came to recovering my notes HE HAND ENTERED THEM! He knew what was important to me which made me feel important. I was also assisted by an amazing girl who was new named Gina. Both should get raises! Thank you both.

Fast, money saving and COVID19 safety measures.

The first time we went to Verizon and Josh Ching helped us we were so impressed with his knowledge, professionalism and kind demeanor we decided he would be the only customer rep we will work with. Even when we go in for something we dont understand on the phone we get the proper answer and we leave laughing every time. Josh is a true asset to Verizon and Im very sure that anyone who contacts him will agree that its a total pleasure to conduct business with him. Thank you, Josh! Youre FANTASTIC !!!

Always a Very helpful. I bought a new phone . Very easy and quick.

The new customer service set up is done poorly. All I wanted to do was slip in real quick to buy a car charger. Didnt think I would have to wait 15 min.

I went by to pay my bill and transfer my phone svc and the guy made me stand in line while he helped the wonan behind me. Hers was an easy fix and tjat he was making an exception for me. Some exception! I will rethink transferring my svc if this is the kind of customer svc I can expect.

This store is all about numbers. They are not that helpful if you have questions. Only if your there to up grade do they give you there full attention.

Josh was very helpful. Explained options clearly. Setup new phone. Looked up options for international tablet usage. Put screen protector on tablet when it arrived a few days after the sale.

My friend I drove here with wanted to exchange his item. He is a stroke victim and together we had a hard time talking with the staff inside about which item will fit us best for our budget. Over an hour later we give in and accept the deal they present us with. It was like stalemate

This store deserves zero stars, Me and my wife walked in and Bryan was our sales rep and advised us that we can buy one phone and the other will be free as well as it was stated and displayed on there advertisement next to the phones on the wall. Well that was completely false and a big lie, We requested to talk to the manager Shane he came over and lied to us as well if you buy one phone you will get the second one for free. The correct deal is if you buy one the other phone will be $700 off. False advertisement at its best. This store trains their employees to be crooked and try to trick people.

Conner didnt even look at my account to see if I could replace my undamaged phone...

Staff is great! Prices are NOT! Bought 2 Samsung Note 9s and the staff was very helpful getting them set up.Rates and prices are not so good... they just dont think they need to be competitive...

A seamless experience

The employees at the Douglas store were very quick.

I wish I could give less than 1 star!!This place has really changed. The same way Radio Shack changed a long time ago... not for the best!!!! Sell but not service...The staff is rude and super lazy!!! Ill NEVER set foot in this place again!!! I may end up changing carriers after dealing with these cretins!!!!If youre dumb enough to go here, you deserve what happens to you...

I seriously wish I could give -5! I was here a week ago and I am so mad! Customer service is the worst I have ever experienced! I usually go to Natomas Verizon and it’s fine, but this time I had to come here because they had the phone in stack that I needed. I wish I remembered the name of the guy who was “helping” us. I was extremely disappointed. Very disrespectful and lazy people. I don’t know what they are getting paid for there.

I was helped by Trejo Jackson. HE WAS BEYOND AWESOME!!! I was really very scared to come in today and switch from Sprint, which I’ve has for 15 years, over to Verizon. But Sprints coverage was not working at my home anymore.Trejon was so considerate of my lack of technical knowledge, answered all of my questions fully. He has an excellent rapport with people....me, that is. He made me very happy that I finally decided to come in today.You need to give him a big bonus and pay raise for the way he does his job. Thank you, Trejon!

Leticia was of much help and very patient I appreciated it very much the excellent service and then some she gave me.

The associate Michael was extremely helpful in guiding me through the purchasing and set up process. The other associates were also very friendly and helpful answering all my questions.

Great customer service. Can get busy at times and the wait can be long, but the employees are eager to try to help you once your wait is up. Mid day during the week is the best time. Avoid weekends. Busier and the customer service suffers.

VerZion, Roseville Sucks

They said my phone wasnt hacked strange cause the instant I take a photo its posted somewhere. And I get photos sent to my head just cause someone takes a photo near me. Its been proven... I heard the guy say how the hell did he already get that picture when I just took it. And I was just sitting outside Jack n box in Jackson.... Too funny but true. I get full color picture true beleave me

Lettcia and Joshua did a Fantastic job for Me with setting up my New I Phone 😀

I asked for help to transfer all the information from my old phone to the new one the iPhone x10 I know that I didnt buy it there at the store but the people who work there should be more helpful in this situation because I dont have much time because I work for the Union Pacific company

I have tried to call the store in my area 5 times and everytime I get routed to verizon call center which cant help me. Very frustrating. Now I have to drive over to the store.

Verizon is the worst phone company in existence!!! First off I paid them $80 to start an unlimited plan because I felt that their 4G service was the best around. I decided to go with the prepaid account which was a mistake. They couldnt refund me the money after they activated my own phone that was open to every carrier and it couldnt get 4G service after I paid for it the service and the cashier said that my phone might work but we should try it anyways.

Representatives were very helpful. I worked with Dave, he helped me find the best deals on bundles and was very patient in answering all my questions. Will be using this store from now on.

I switched from AT&T to Verizon and the technician that helped me had outstanding customer service and product knowledge.They currently have the new Pixel 3 with a buy one get one free deal with a 2 yr contract which is really worth the commitment and saving $1,000.

Connor has been above excellent. He more than helped me to synchronize my 2apple devises and was most explicit in his directions!

Connor did a great job!! Quick and easy!! Amazing customer service!!

I went to this location to pay my bill, which I mentioned as soon as I was approached. There was 1 other customer who appeared to be waiting and 4 salespeople standing around. I was directed to use the kiosk. I went over to it, but there werent any directions on how to use it. I went back to the group of salespeople.( Im 61 yrs old and not very tech knowledgeable) and a man, who appeared to be either the manager or senior salesperson, asked the group who wanted to help me. They all looked at each other, then he directed a young woman to help me. It took her 45 seconds to process my payment. She didnt smile or make eye contact, even as I was leaving. I will NEVER go to that Verizon location again!

I believe the mgr name is Veneca. She is the rudest person you could ever meet. I have the believe that her dad or her husband own this Franchise. No one with the right brain would promote someone like her to a management position.

Verizon store experience is consistently mediocre. Verizon makes things so complicated for existing customers to upgrade that the only reason people switch to or stick with Verizon is the wireless network performance. Do your shopping online.

Just go to the one down Sunrise blvd way better customer service there. They explain things better and they work with you.

I have found if I call ahead and make an appointment, the wait is shorter (much like the DMV).If not, wait time can be long at times. Ive had great service & poor service.The one thing I dislike (in any store) is salespeople that watch the door and are already thinking about their next customer. I always try and set it up so the sales persons back is to the store and door.

Went in there to buy a new Samsung Tab.... after waiting20 min without any assistance, walked out. This was the 2nd Verizon we had been to in a week and could not get any service??? Ive been a verizon customer for over 20 years, I think I will be changing. Big companies not always better!!!

Switching service to my new phone was seamless. Friendly, highly capable staff. This is Verizons corporate store for the area, and the difference shows.

Great service from Michael. Very friendly and very knowledgeable. A great experience.

Too bad but Verizon has gotten so big they are no longer a service company. They are a retail sales store. Whether you need a part like a new Otter Box for my Note 8 which they didnt have or trying to figure out the iPad being full of data and no one that could tell me how to delete movies off of my videos feed. The response was buy a new iPad that could have more GB to download more movies. Also to buy a new android Note 10. We are almost 70 and just cant learn another phone. Besildes seniors are on fixed incomes. Very disappointed.

Got in and out very quickly with everything I needed. Prompt and polite service.

Going to Verizon did not go as expected. They lie to you about covering your cost if something happens to your phone. They have have a nice staff and all, but they make you wait WAY TOO LONG.

No help at all would not even look at the phone automatically told us to go to the Apple Store

The people who work here have no sense of time, I waited over an hour in an almost empty store for a problem that was solved in less than ten minutes. Told the guy I was having issues with my mic, speakers, making calls and my camera was no longer working properly, which at that point i said that I just wanted a replacement and yet he assumed I was asking for an upgrade. Resulting in a situation that ended up taking me 15 minutes to correct and finally after about 30 minutes of explaining(again) what was wrong and what I wanted, they eventually ordered me a replacement phone. Sadly, The service at this store is poor. I prefer the Natomas Verizon over this one any day.

Wait looks long but always treated very well here. Would chose this location over most others in the area. Knowledgeable staff.

What is wrong with Verizon? I had an issue at Citrus Heights so I called customer service. Cs calls THIS STORE to ask if they can do what Citrus heights *liked* and said they couldnt do. After being on hold for a bit he comes back and says they said theyd do it for us. So my husband drives out there and they tell him no. Seriously? This is ridiculous. Im really sick of the BS.

Loved our visit today to Verizon on Douglas in Roseville. Worked with Chris Sanchez and he made the experience outstanding!!!

Everyone is always so nice here, especially the manager :) good customer service

Staff was not friendly and not willing to help. Horrible experience. I will not be going back.

Awesome service. Really appreciate the guys patience with switching over my phone number to verizon.

Nice place. Sometimes you have to wait speak to someone otherwise nice and helpful.

Love working with Dave M. He always takes great care of me and my account.

I prefer the staff at this store. Typical Verizon, just more helpful

No good customer service!

Good phone service had it for 22 years thanks for Verizon Jr

Fast and straight to the point didnt have to wait around

Minimal reception, and no service whatsoever during the peak hours of 12-1pm and 4:45-6pm M-F. Very slow at all other times. It only get worse each day as more people are joining for the new unlimited plan.

I felt like a ghost in this place. I pay $170/month to get treated like this?! Cmon Verizon hire some nice workers lol

Verizon is just expensive. Good service though.

The staff were helpful but the services to obtain a new phone are lacking within Verizon

Stephanie got my phone working again and also found a less costly plan for me! Best service so far at my local Verizon sore.

I was a European customer and received excellent service and advise!

Always great service and very clear about everything

Im seeing a pattern in many of the other reviews... They will lie to you.If you know what phone you want and you know your plan and the options inside and out go here, otherwise steer clear as I was lied to by 3 different sales reps on 3 different occasions, and in each case I asked them point blank if they were sure about what they were telling me, and each time they lied to my face.My dad also went here to get his service adjusted and they lied to him too (resulting in him losing his unlimited data and being charged an extra $10 a month when they straight up told him neither would happen). Was lied into adding a free service that ended up being billed for an extra $15 a month, was lied to about the specs and payment terms on a new phone, and when they offered to set up my autopay for me they intentionally set the autopay up 3 days AFTER the bill due date and I went about 4 months getting dinged with $5 late fees which they refused to refund.

Absolutely terrible experience. Not only will we NEVER go back to this store (1900 Douglas Blvd), but I will ensure none of my family or friends even consider it. After my recent experience at this store, and then my nightmarish experience trying to get customer service on the phone, there are very few ways in which Verizon will be able to retain me as a customer.The staff (Miguel Ayson) who helped us upgrade phones blatantly lied to us to get our business. After telling him our objective (not to increase our monthly bill), he claimed to lay out exactly what our bill would be. He said itd increase $15, but that it would be cheaper over 2 years than we were paying. He had also told us, during check-out, that we would still have a credit of over $100 from our two trade-ins. He failed to mention anything about a new, regular monthly charge for the tablet that we purchased with some of our trade-in money (mind you, he still said wed have a credit on our account at that point). We had received our first bill and it ended up being $25 more, and on top of that, we had NO CREDIT!In attempts to find out where the credit we were told wed have was, I spent 4 hours bouncing from technician to technician, repeating my entire story. I was disconnected once, transferred to the wrong store, and forced to call back and wait for over 45 minutes multiple times. All of that headache, only to be told that it appeared the technician, Miguel Ayson, lied to us about having a credit.When we got our first bill and saw the increased cost due to the tablet, my wife called. Twice she was told the issue was raised to management and we could expect a call back. The last time, the call center employee seemed very helpful and stated he sent an email to three of the 1900 Douglas Blvd. store managers; he suggested if we didnt hear anything within 2 days, that she go to the store in person. She did, and waited over 45 minutes before being helped. After all was said and done, we were able to return the tablet, but still had to pay a re-stocking fee. Were anxiously awaiting confirmation that the tablet (which apparently required a phone number) will rack us a early termination fee that we get to deal with the terrible Verizon customer service on.Seriously, if youre considering going to this specific store, or even joining Verizon, STOP! Go somewhere else!

Promised a deal, came back next day and I was told Verizon never had that deal...Verizon service became horrible over years. In my location a had full bars 5 years ago and now I get tons of dropped calls and the 4G is very slow. Too much buffering always. SERVICE DOES NOT WORTH THE MONEY I PAY.Ive been with Verizon for 10 years and now they took all benefits away. Cant upgrade your phone, took my discounts away and service is poor.The way they fix your phone is by offering to do hard reset and its not fun to go through your setings after hard reset. Based on their data, my area never has problems but Ive upgraded my phones up to date and the service is just as 👎

I go here when I have issues with my phone and get helpful service. Yes they can be very busy at times.

Helpful staff but they will try to upsell you

The people here are friendly and very helpful

Verizon is a hard company to work with, they have lots of attorneys.

Does everything youd expect a wireless providers store should. Long queue when you walk in, but helpful happy staff afterwards.

Always has very personable staff and always willing to assist with all questions. Havent gone anywhere else for 10 years!

Very knowledgeable and helpful. Very good at explaining options and brand differences.

The staff is very friendly and incredibly knowledgeable here. This is the only Verizon store we go to anymore.

Great help. Thanks

Liars.....you dont get the 150 per line porting in until 45 days of service...was told my bill would be 130 ...its 140....was signed up on the 17th and got a huge 265 dollar bill 9 days in which was supposed to be 256 not 265....and to top it off they changed my due date and failed to tell me the bill is due 8 days before the cycle ends....what is that???? Out and out liars....

Like the Roseville office better then Auburn

Rude and abrupt. Would go elsewhere!

They have no where to sit, and I was there for almost an hour. Staff was super friendly and helpful.

Quick and easy upgrade transaction.

Not enough help and takes too long for service even to answer simple questions a out the services !

David provided exceptional service.

Brandon was the one that Helped me this time and was very helpful and took care of all my problems and was very efficient. All of the other ones that I had been to did not help me at all.

Fast service today

This place is so unorganized. First they forgot to give me the boxes and packaging for the phones I needed to mail that I was trading in, then they forgot to the print the labels to mail them. I had to keep going back to get what was needed to mail the phones.Very pushy sales people too.

Nice friendly staff.

They always take care of me

Nice place, excelente attendance!

Outstanding customer service with Chris.

Good customer service

Fairly expensive, but great serviice

Great service and products.

Joshua constantly didnt make eye contact and was listening in on another conversation with a customer that already had a rep helping her. Joshua was not helpful at all and honestly gave the worst customer service Ive ever had. He was abrupt. Rude. And worthless as far as help goes.

Connor was so helpful!!! Love this store!!!

Waiting... Waiting... Waiting... giving up and going to T-Mobil. BTW nobody, yes nobody, has limits on data anymore.

Fast, Professional and newly remodeled