My girlfriend & I made 2 visits and decided on a mattress and adjustable base. Dominique was very helpful. No pressure whatsoever as they aren’t commission sales there. she provided us quotes to think about to take home with. We returned the next day and tried out the two mattresses we were debating from once more before deciding. We ended up with the pro adapt medium hybrid because of the springy coils. This was a great experience here in the store. The entire staff was so friendly and helpful!
Great customer service! Neil was very helpful through the entire process. I would highly recommend going to the store to try out the mattresses before buying.
The people were amazing, Dominique assisted me and was really knowledgeable and helpful with the products. I needed a new mattress and wasn’t sure what I was looking for. she made the process super easy and narrow down my choices making it really easy to make a decision. the product, amazing. I’ve been late to work several times already since having my new mattress. Thank you Dominique and the whole team for being amazing and going above and beyond. You have a customer for life.
Neil is AWESOME!!!! He’s knowledgeable, engaging, helpful and great customer service. While we love the bed Neil’s personally really sealed the deal.
I went in looking for sheets for my bed I talked with Dominique just the sweetest person ever.. She is so knowledgeable not to mention very professional totally hook me up with exactly what I needed.. My sheets fit perfectly with the extra straps on the pocket area just like she said.Two thumbs up..Absolutely I would highly recommend her for your bedding needs.. Thank you
Neil was amazing! Very patient, knowledgeable and helpful! I had a great experience purchasing from Neil in Roseville Galleria store. Definitely recommend him!
I struggle from spinal osteoarthritis and Dominique understood my needs as soon as I voiced them. She heard me out, understood my budget limits, and sold me the best mattress I’ve ever had (The ProAdapt Firm). I’ve had it for about 3 weeks now and have noticed how much easier it is to get up out of my bed and ease my daily activities. I recommend Dominique for all your needs!!!
Dominique was very helpful to us, guiding us to pick the right pillow that alleviates our neck pains. We tried out 3 different ones and chose 1 each. It’s been an awesome experience and we love both the pillows and the help Dominique provided
Tim was awesome! When we first walked in to the store, we told him what we looking for and he quickly gave us some recommendation for the pillows. We were also able to try those on the bed just to feel how comfortable they are!! Nice customer service!
Neil and Tim came to our home today to adjust the height of our new Tempurpedic bed. This was far and above anything they needed to do but they did it order to make sure their customers were happy. Were indeed happy. Wed recommend them and their product to anyone who asked.Stu and Sherry Singer
We walked into temper pedic originally just wanting to try out the topper and pillows. We wanted to see what the hype was in regards to it and if it really lived up to the online videos, however, what we were not expecting was to experience the mattress that we later end up buying. Dominique (the sales rep) walked us through every type of mattress and explained to us differences that my husband and I had no idea impacted sleep. We ended up purchasing an amazing mattress with a power base. We highly recommend this store to people who interested in upgrading their mattress and looking to improve their sleep. As we have been told before, you spend 1/3 of your life sleeping, dont you want to get the best possible sleep? (while that line is very sale pitch like, its true). Overall my husband and I can’t wait to enjoy our bed and improvement in our sleep.
It seems weird to be writing a review saying I had a wonderful time buying a mattress.. but here I am!We went into Tempur Pedic and worked with Dominique. From the start, she was SUPER nice, helpful without being pushy, and she was a very thoughtful listener. I thought I wanted a super plushmattress but after listening to myself and my husband, she gently encouraged us to try some mattresses that were ACTUALLY what we wanted. We ended up with a mattress that is considered firm which I didnt think Id want but Dominique helped us find the exact perfect bed. Thats the kind of person you want helping you making this big of apurchase! The selection was great, and Dominique did let us try whatever we wanted. She didnt hover and wasnt pushy. Im a super bargain shopper so I was looking for price comparisons and honestly I couldnt find a better deal on the mattress we selected as they are all price locked. All around it was a great experience.
These beds are amazing and Aarti is cool. Definitely considering this as my next purchase.
Tim was very helpful and informative. He helped me find the right tempurpedic pillow for my son.
Our sales associate Tim was very helpful and friendly and me and my husband felt very welcome.
Love my new bed and pillows. I did not know how a bed can make such a difference. I recommend Aarti. She’s an expert at these beds and can help you pick the one that works for you.
Free water and candy and great service… also had the sheets I wanted in stock! WINNING!
Tim is the best!! Super kind and welcoming
Tim was very awesome! He helped me find the perfect pillow. He also went and checked the back stock for the sheet set I was looking for. Thank you so much Tim!!
Awesome customer service from Tim. He was very helpful in my decision for my future purchase.
Love my new bed that I just got delivered. Go see Aarti, she’s very knowledgeable and best mattress expert. Worth every penny.
Tim changed my life! Took the time to show us everything very attentive and helpful. I couldn’t talk my wife into a new bed but I can’t wait to get home and sleep on my new pillow!!
Absolutely dreaded the thought of having to go mattress shopping with the family, but Neil made it an educational, productive, and fun experience! He was great at answering all of our questions, demonstrated all of the functions of the different mattresses and bases, and was very professional and patient with us. We ended up purchasing a King Breeze mattress and Ergo adjustable base.I was so impressed by the level of service that I’ve recommended the shop to family and friends!
Neil was our representative that showed my husband and I around the various mattress options. He was very patient and informative with us, as we were very indecisive. We appreciate that he was very accommodating to our needs. He was also very honest and professional. Our visit to the store was a very positive experience. The store is clean. We ended up purchasing a new California king mattress along with the Ease base.
Tim was awesome he gave me candy and water and he’s really nice
Immediately when I walked into the building I was greeted by a wonderful employee named Dominique and she helped me out, I was looking for a pillow that help me sleep better and she took me to the right pillow that I wanted, immediately I felt help happy and thanked her so much, best place to come to ever
Tim was absolutely amazing! He was patient and went throughly over the pillows and mattress! I cannot wait to come back and buy out bed! He had the best customer service!
I came in because I made the mistake and bought a box mattress from Costco online which was just horrible for my back. I went in to Tempur Pedic just looking for a mattress topper and ended up purchasing a complete foam mattress and adjustable bed frame. I finally got to sleep on it last night and my life is forever changed! Dominique who was the sales person that assisted us in the store was absolutely amazing! She took the time to explain the differences in the mattresses and hooked me up! You will forever have a customer!
Neil was extremely helpful. He was friendly and courteous. He was very patience and answered all my questions. He is extremely knowledgeable about their products being Tempur pedic. I feel confident to purchase me new mattress from him. Thank you 😊
Tim was great help, he let us know upcoming sales. It was a great way to take advantage in our anniversary, We returned back because of his service.
I called the store and spoke with one of the nicest and helpful sales staff, Dominique. I wanted info on some cooling mattresses that I’ve wanted to invest in. Dominique was so helpful in answering all my questions and concerns regarding the types of products the store sells, making sure all the requirements I wanted in a bed, was met. My wife and I, made the move to come in and visit and let me tell you, she put us at ease upon arrival and provided us with such amazing comfortable service. It was nice to finally be in a store where i didn’t feel any pressure into buying the most expensive things unlike the staff at Mattress Firm. Dominique also sold me on the cooling pillows, which I had no idea you guys sold and im really excited to use it. The other Sales reps were very helpful an kind to us so kudos to them also. I will be recommending to anyone and everyone, who is in the market for a new mattress and pillows, to call and ask for her. Dominique you are a star! Tempur Pedic is blessed to have such an amazing staff working for them!
Aarti was amazing! Super helpful! Very excited for my new bed and pillows.
Best Place to Buy pillows and Dominique was so nice and helped me out real quick, would definitely recommend coming here again
Love my new pillow. I didn’t know what pillow to choose but Aarti made it easy and gave me a great deal.
Tim was excellent, provided us super fast and quality service for finding a cooled pillow. 10/10, would recommend
Tim was great. And gave us free candy.
Aarti was very helpful to assist my mom to choose the best mattress. Would recommend Aarti to my family/friends if they’re in need for a new bed!
Tim did an excellent job in helping us find the right pillows. Definitely recommend 👌
We went in just to feel the pillows and ended up buying a tempur pedicure mattress. Aarti was very informative about the mattress and so far it seems like the best mattress ever just like she said. Haven’t slept better.
Neil did an excellent job of explaining the different mattress options and features! I will be purchasing one in the near future!
Went in on sunday to look for a pillow. Tim was very knowledgeable. great experience
I went in to only to look at pillows, and ended up with a mattress! The service from Neil was terrific. He is very knowledgeable about mattresses. I love my new mattress and pillow!!!
Tim was really great. He gave us free candy!
KDUOS:Tim Gifford shepherded us through a new mattress and support system and it was aa fine example of how to help people make a very important decision like this.Tim is personable, professional and proficient and did a fine job of explaining the technology behind the TP products and Warranty. He pointed out what each offers and how to choose what will work best for us and the importance of properly engineered accessories. Tim was also dressed for business and represented a Flagship Store well.We are looking forward to our new TP Mattress & Foundation Installation and sheets etc.Thank you Tim and TPD& B Linclon Calif.
Great representative! Very friendly and enthusiastic about the tempurpedic! Really enjoyed his atittude! Will come back for any tempurpedic products to this man!
Tim was great, he knows what he’s talking about and answered all my questions. Great service!
Had assistance from neil and loved every second of it. Very knowledgeable about products and what would best fit my body.
Tim was amazing, very friendly. Found the best pillow I could of asked for.
Neal was really chill with letting us check out all the beds, would definitely recommend the one with AC
Went in to just look at a few pillows we saw from tempurpedic online only because of the bundle sales. They do have some different pillows in store then online but we were fit to the right ones for us with help of the knowledge and care of Dominique and staff. 😁😁😁
Neil answered all of my many questions about the mattresses. He seemed very knowledgeable and professional. He gave excellent information and I would recommend him to anyone
Neil is really an awesome guy! He made my visit delightful.
Tim was amazing! Helped me find my bed! I’ve bought 3 mattresses from him!
Aarti helped us choose the best bed for us! Phenomenal service at this location.
The customer service was great. Neil was very helpful and answered all my questions. I would recommend this store to purchase the tempur-pedic pillow, along with the other products they have. I have tried several other pillows and they are not the same. The warranty is fantastic for a pillow. Kudos to Neil.
These beds are amazing. Aarti is very kind and knowledgeable.
Tim was extremely helpful! He showed me the pillows that would best fit my sleeping style. Thanks!
Went to the store and was greeted by Neil. He was informative about the pillows and bed, which made our decision to get some pillows nice and smooth. Highly recommended
TIM G., Sales Associate at the Roseville Galleria Flagship Store was SUPER HELPFUL!He educated me on why Tempur-Pedic beds are the best and what it means to my good health to own one.He was not pushy and was a true professional consultant.When I am ready to buy, Tim G. at the Roseville Galleria store will be my first choice.
Tim is great! Saved me from sleeping on the floor! Thank you!!
Neil has great service!! Love him.
Please read: DO NOT BUY FROM THIS STORE. THEIR CREDIT CARD SYSTEM DOES NOT WORK PROPERLY.I purchased a mattress from Neil on Sept 6, 2021 costing $6,696.69. They claimed the transaction did not go through and did not provide us with a delivery for the mattress or even give us the pillows we purchased. I called my credit card company (Citi bank) and had Neil speak to them on the phone to confirm the transaction did go through.This transaction is being billed to me still, after 8 days, and is on the credit card statement I received from the bank a couple days ago. I called the store every day last week, and just kept getting the run-around multiple times with them saying they dont see the transaction on their end and that they will get back to me.I contacted Tempur-Pedic directly and sent them details including a screenshot of my bank statement. A rep named Steven Livingston contacted me on Friday Sept 10. He said he couldnt see it on his end either and recommended I do a chargeback on the charge. He said he would approve it as soon as he got it.I initiated a chargeback with my credit card company last week, and now according to the credit card company need to wait until December for it to be resolved!The store called me this past weekend wanting me to pay them AGAIN! The charge is still on my card!! Obviously, I cannot have them charge me again without the dispute being resolved first. I called today to let them know that I need the dispute resolved first or for them to remove the charge from my card. The lady I spoke to acted like it was a pending transaction or that it was somehow my fault. She was rude and said, okay but the sale ends today. Alright lady.Do I recommend Tempur-Pedic, probably yes. Do I recommend this store? Not if you actually want a mattress or if you value your time. I have spent countless hours on this issue already with no end in sight.
Tim was great!! He gave us very great information about the beds!
Neil was extremely knowledgeable and made shopping experience great! Thank you
If you are considering tempur pedic I would go lay on them and speak to the staff as they are friendly and knowledgeable. Very pleasant buying from them.
Neil was so helpful and very friendly!! Everything was so easy and fast.
I came in last Thursday and I was helped by an enthusiastic and knowledgeable gentleman, Neil,. He made buying my new mattress an easy and stress-free experience. I love my new mattress! Thank you Neil!
Tim was awesome and his black shirt looked amazing
I am happy that I bought my Tempur Pedic mattress from this location. The mattress was delivered in a timely manner. I started to feel that my bed was too high & needed to lower the legs of the frame. The original guys who delivered the mattress & frame, originally weren’t coming back to adjust the height of the bed frame. I called the store & was very happy when, Neil Marubashi put my mind at ease. He went out of his way to come to my house & adjust the height of the frame. He came to my place & lower the frame. Now I love my Tempur Pedic bed.Thanks Neil.
Tim was very knowledgeable and helpful. Great service.
This place is awesome! Found my perfect “squish”! Stop on by, no pressure! Be Goldilocks xoxoxo
Tim was awesome and helped us out find the right mattress
Very nice manager helped willingly 10 outta 10
Tim was very helpful with great information and suggestions.
Matthew was amazing! He was very informative, kind and walk me through everything I needed to know about my purchase. Thank you Matthew for your excellent knowledge and friendly customer service.
Matthew was the consummate professional.He was excellent in understanding our specific needs of a mattress, and helping us in focusing on the different types of performance each level offered. We tested each, and found the perfect fit for our needs.Thanks, Matthew!!!
Neil is awesome and hooked us up
Niel and dominique were both great help at the roseville California location...... once again thank you
Matthew was great going over the various options. He was very knowledgeable and hospitable throughout the process. We are definitely interested in purchasing a bed very soon. Thank you!
Neil showed us excellent customer service and hooked us up
Excellent experience. Jeremiah was knowledgeable, low-pressure, and honest. VERY helpful and the process was easy. And delighted with mattress.
Matthew was a great help in searching for a mattress. Sharing his knowledge of even how he sleeps to help us with finding a mattress. We didn’t end up buying one because we want to keep looking, but super helpful and I felt welcomed in my hunt
Aarti was very helpful and jovial!
Matthew was a really friendly guy and not pushy at all. Helped with questions without trying to sell me on everything. I had to leave because I had other business to see to but I’ll be going back to find a good mattress. Mine is trash right now. Killlliiinngggg my lower back.
The manager Matthew H. is simply the BEST and made my experience so smooth and effortless. Highly recommend this location for your sleeping needs.
Tempurpedic was the first mattress I ever owned. It had been several years since I purchased one. I’m so glad I was able to work with Matthew here at this location. He is very knowledgeable and based on my needs, he was able to pair me with the mattress that was best for my needs (Luxe Breeze for the win!) Not only was his store immaculate, it smelled good in there, very clean. Shopping for a mattress can be an overwhelming experience. The combination of Matthew’s great service and well-kempt store made it a very pleasant experience for me. 10/10 stars, and would definitely recommend coming to this location if you need a new mattress.
My entire life I have always purchased firm mattresses - I assumed a softer mattress would lead to aches and pains. After speaking with Matthew, whom was extremely helpful and knowledgeable, I tried the Tempur-Pedic LUXEbreeze. I wasnt sure I liked it at first, but after a few minutes I fell in love with it. Ive now had the bed a couple of months and I can honestly say Ive never slept better. We also purchased the adjustable base - something I never thought I needed but now I cant live without it! I highly recommend this bed if you sleep hot, or used to waking up in the middle of the night because you cant get comfortable, or just want to start your day feeling rested. Good sleep is so important! Make sure you see Matthew!!!
Neil is amazing coming back here just to talk to him
Neil gave us the best experience and excellent costumer experience
Had a great experience shopping for our first Tempur-Pedic! Matthew Howell assisted us and listened to our needs to help us find the right fit. I also appreciated the safety protocols in place to make our shopping experience a safe one. Definitely recommend this store and ask for Matthew, he will take care of you!
Nice and professional staff. This flagship store has a great variety of mattresses available for you to try out. I came for their Black Friday deals and got pillows along with my purchase. Matthew was informative and helpful through the process.
Buyers beware, No returns on pillows. Purchased a $180 pillow, hard as a rock. Sales associate didn’t mention anything about there “no return” policy.
I was very pleased with the service delivered by Dominuque(I believe was the correct name) She was VERY knowledgeable and didnt push me in making my decision. Very cordial personality!!My only reasons for not being totally satisfied were the delay time in actual delivery, (approximately 1 week) and the unavailability of the sheets I purchased. Overall I would recommend this store to another person with no hesitation.
Tim was the best employee ever
Dominique was amazing. She was super knowledgeable and intuitive to what we were looking for. Made the buying process super fast and easy!!!!
Tim was great thanks for the help!
Tim helped me find the perfect travel pillow!
Tim was very informative and very helpful
Neil is amazing i ❤️ neil
Great costumer service!