I came into the store with little expectations of actually buying a mattress today. Matt won me over with his knowledge of the mattresses. He showed what an incredible sleep experience I will now have the pleasure of on a nightly basis. This is the best customer service experience I have had in quite some time.

After a very stressful and unhelpful customer service experience throughout the delivery of my mattress, I was ready to drop mattress firm all together. I never got a confirmation email when I ordered the mattress, the delivery time was changed, and the customer service agent was unhelpful. After all that, the wrong mattress was delivered.After attempting to reach out to customer service to no avail, I threw one last Hail Mary and called a local mattress firm store. Although it was not his job, Salesperson Reese helped me get the right mattress and facilitated the process to have it delivered to the address I will be moving to. Reese was responsive, friendly, and extremely helpful. He got stuff done and for that I am very thankful. I would recommend avoiding the online service and going straight to the local stores. Thank you again Reese, this guy deserves a raise!!

Great service- loved the pillow fitting and really enjoyed the modern space!

Mattresses were just delivered - Ricardo and his helper were very nice! They were on time and brought it into the house for me. Matthew at the Rosedale store was also very nice and helpful. He listened to my needs and helped choose a bed that fit within my budget. Thank you!

Matthew bell and Bennet were such a dynamic duo. I actually had a sensational experience trying out all their pillows. I noticed other customers needed help and helped them with ease as well... which gave me even MORE time to try the pillows.... all leading to finding the perfect pillows for my needs. Would recommend to all my friends and family! S/O Matt!

The staff in the store were knowledgeable and helpful. No real gripes about them. However, I was given a very specific date that my delivery would be made and was called only the day before to be told it would be another 10 days late after I had already taken time from my business to be available for delivery since they won’t give you any kind of time frame. So I sucked it up and waited for the second delivery date to come around and as you might suspect, they never came that day either. This time the didn’t even call. Just stood me up. That’s 2 days of work I missed waiting for these clowns. I have requested a refund. Let’s hope that my money at least eventually arrives.

SAMANTHA WAS GREAT 👍 FAST, GET U IN AN OUT EXPLAIN PROCESS VERY WELL 💘 😻

Matt was our salesman. We went in not knowing what we needed. He was so knowledgeable of the products. It really helped us make an informed decision. We had to bring our daughters with us and he was so great with them. We will be getting our new bed in less time than anticipated. Got a great deal on a great bed, base and sheets. Would highly recommend.

Reese, our salesman, was absolutely wonderful. He was funny, engaging, and gave us all the information we needed to know to make the best choice possible. Since getting my mattress, I can say Im already loving it. Id definitely go back to Mattress Firm for mattress purposes.

Great service: Greeted immediately in a warm and friendly manner. The well informed sales person, Bennett Sanders, made my day! Cant wait for my bed to be delivered! I highly recommend Mattress Firm if you want the right bed for your personal preference, and above board service! ⭐⭐⭐⭐⭐

Super friendly and was in and out in under 20 minutes!! Super simple and efficient! Can’t wait for my mattress to come in the mail!

Bennett is amazing, his knowledge got me the best bed of my life and i am currently sending my family to him because he knows how to find the right bed for each person. Well done

Bennett was amazing at helping us choose a mattress. He was extremely knowledgeable and worked within our budget. He helped us quickly find exactly what we wanted, answered all our questions, and did not pressure us to spend more than we planned.

It was an awesome experience shopping a mattress and an adjustable base. Bennett, the Manager, is knowledgeable about different options and found me what I needed. He also is a good person. I had fun and did not feel those uncomfortable moments encounter from aggressive sales people. I highly recommend him! Thanks, Bennett! Jae

Bennett was very helpful and helped us find the perfect mattress!

Isaiah was very knowledgeable, welcoming and friendly from the second we walked through the door! The store is a beautiful open design with models of each comfort level available to test, which made it incredibly easy to find the most comfortable option for us. We were not rushed to make a decision and Isaiah helped us get the best deal on our Queen mattress and box spring! We truly got the best, most comfortable mattress that fit perfectly into our budget. Highly recommend Mattress Firm as a whole and definitely the Rosedale location! Isaiah is the best!

First time experience purchasing a mattress. Fun energy, amazing staff, very thorough and knowledgeable. Though it is out of their control if materials are out of stock at this time due to the pandemic.

Samantha helped guide our decision with detailed information and did not use unnecessary sales pressure. Shopping here was a great experience overall.

Reese was very helpful and knowledgeable. We got a great deal on the perfect mattress.

We had a great mattress buying experience here. All the employees were very helpful and did a great job explaining the differences in the mattresses we were considering. We got a great deal and delivery was a breeze as well.

Friendly service was not pressured into a sale which I really appreciated. All my questions and concerns were addressed. Would highly recommend if looking for new mattress

We just purchased a mattress from Mathew. He was extremely knowledgeable and listened to our needs. Additionally we felt he was professional, personable, and made buying a mattress fun and exciting for us. We can’t wait to sleep on our new mattress.

Mathew helped and received great service. I would definitely recommend this store.

Matt Bell and his supervisor were a lot of help when trying to find my mattress. As a first time buyer I must say I was really uninformed about how much a mattress can really affect your day to day life. I feel like I was treated fairly and wasn’t immediately thrown towards the most expensive mattress on the floor. He was able to help me with financing along with was able to get me some amazing discounts to help me find the right bed.

Japheth was welcoming, friendly and informative! We never felt pressured and we walked out of there ordering a new mattress and base we’re really excited about. Thanks so much.... top notch experience

Bennett was knowledgeable, patient, funny, and professional. I really enjoyed working with him to purchase my new mattress.

Good experience. Knowledgeable but not pushy.

Amazing service! Very knowledgeable staff! I certainly appreciate that they found the perfect bed foe me! I will be returning in the future!

Great place, Bennet is great to work with. Good selection of mattresses to choose from. Happy to purchase a mattress from this location.The purchasing process was simple and easy.

GREAT SERVICE THEY GAVE ME A REALLY GOOD DEAL ON A MEMORY FOAM

Sales person was knowledgeable and friendly. We believe he pointed us in the right direction as far as the product we purchased. The delivery people were nice and capable. They had us quickly set up. We asked them to move our old mattress to a different room instead of having them cart it away. They were very accommodating. The mattress protector was not included so I called and picked up one from the store. Afterward we reviewed the bill and saw a charge for $129 for platinum service which neither I nor my wife remember hearing about. Instead we do remember zero delivery fee. This feels like a switch and bait. I know after watching the delivery people that I could not have set it up on my own. However, this fee should have been discussed with us beforehand.

I had a great experience. I was greeted at the door by friendly staff, which felt good. Turns out the guy was very knowledgeable and he was able to help me find what I wanted, even tho I wasnt sure going in. LolThe whole thing was quick and easy and before I knew it I was out the door, with a smile on my face. Thank you Mattress Firm.

Very pleased with the service we received from Japheth. We took our sweet time over 3 or 4 visits to make up our mind. Japheth was very patient and not pushy, letting us try basically every mattress in the store. I really appreciated not facing a hard sales push. We finally settled on the Purple 3 and we wont have to wait long for delivery.

After sleeping in a waterbed since 1980, today I purchased a Stearns & Foster Tempur Pedic bed. My salesman Matt Bell was considerable and knowledgeable, never pushed the sale, and was never condescending when my questions were scattered. Great store! Clean, equipment organized well, and I left confident in my purchase. These beds are expensive, but well worth it. Thank you, Matt!

Bennett Sanders was very helpful! He was probably the best salesman we ever dealt with: pleasant, informative, and understanding of our budget. Thank you for your time, patience, and help. - Misty and Eve

We were helped by Noah and he was great to work with! He was very patient with all the questions my husband and I had and gave us space to try out all the beds with no pressure. He was very knowledgeable and able to work within our price range. I highly recommend this store!

Japheth was friendly and low pressure and also very knowledgeable. Overall a great experience and I cant wait to get my new bed.

I had a wonderful experience at Mattress Firm in Roseville. They signed me up for the Tempoe program which allowed me to get the mattress of my dreams!! Mathew helped me and he was very patient and I didn’t feel rushed or pressured at all. I even recommended my sister go in and get her new bed.

I had a wonderful experience. I was helped by Japaeth D. (which Im pretty sure I spelled wrong, will correct as soon as I know.) This guy was welcoming from the moment I walked in the door. He answered every question I had and was extremely helpful, doing his best to make sure I was making a well-informed decision in what pillow I was going to buy. He was the same person who was working the first and only other time Ive ever stepped foot in a mattress firm. He saw the mattress to my sons father, who by the way is very happy with his purchase. And although I will be returning my pillow and exchanging it, he is willing to work with me. This is my go-to guy going forward. He just accepted a position at their Maplewood location, and we will be going there if we ever need to buy a mattress or pillow in the future. We recommend the same to anyone else

Salesperson was so friendly and helpful. This guy was really knowlegeable about every bed in the store. With a few quick questions he was able to dial in to which beds would work best for us. Cant wait for our new bed to arrive. 10 outta 10 satisfied!

Bennett was super friendly and got me exactly what I needed. This is my 2nd purchase with this location and I will continue to come back.

Very helpful picked up my bed at whse no problems . The whse attendant was awesome as well as the sales rep at store. This is my second bed, The first one was for my son he loves it. Im thinking I will as well 😊

BENNETT IS AWESOME. definitely knows his stuff on mattresses and awesome to work with!

Wonderful service and understanding of the customers needs.Japheth Dupuis was very informative of all my questions.Would return and recommend to family and friends.He made it easy and comfortable to purchase through Mattress Firm.

This is my 2nd mattress purchase from Mattress firm. The Full-size Tulo gelfoam I bought 2 years ago has worked out so well, that I have come back now that it is time to upgrade to a Queen size! The sales staff really goes above and beyond to make sure you get a great product at the best possible price! And the delivery services take all the hassle out of the process. I cannot speak highly enough of the quality and service!

Went in looking at browsing. Ended up buying a new bed.japheth was awesome help!! He worked with us and understood what we wanted.

I am so impressed with this companys customer service. A wonderful salesman named Bennett from Roseville Mattress Firm in Minnesota helped me find the perfect mattress for me. He was so knowledgeable about all of the products, different materials, firmness levels and could answer every single question I had and more! He really made this experience the absolute best possible. Thank you Bennett and Mattress Firm!

My wife and I had a great time with Japeth! Zero pressure, and we left with what we wanted at this time. We will be back for our next purchase, for sure.Dave and Annie

Evan was so helpful as we picked out our mattress and pillows! I highly recommend coming here and getting his help. He was kind and patient as we made our decision and we wouldnt have ended up with such amazing pillows if it werent for his recommendations. We were in and out in 30 minutes so it was a quick shopping experience, too!

We came in to look at the Purple mattress. Japheth did a great job letting us know which Purple mattress would work best for us and also showed us other options also. Service was great and Japheth was very knowledgeable. He was happy to price match. We will go back to Mattress Firm the next time we need a new mattress.

After I totally messed up my order, Bennett was very helpful in fixing my mistake! It took him less than 15 minutes to fix and now I will have the right size mattress delivered to my door. Extremely helpful in getting 2021 off to a good start!

Came in 20 minutes to close and Japheth was an awesome help! He showed us the matress we had seen elsewhere for a much better price. He also gave us similar options, the second of which was perfect. Financing our purchase was super simple! Thanks again Japheth.

I received great customer service from sales rep Japheth D. He knew exactly what we were looking for. I will be coming back to this location to purchase the purple matress.

Listen... I dont write reviews ever. My name is Seth Bobrow. I am a real person and though this review is going to sound like its written by a bot, I promise you its not. The actual store is your run of the mill mattress firm but Im writing my first review because of the employee Evan Kersten. Not sure if he was the manager or not but ASK FOR HIM. He sold me my mattress at an amazing price. He was SUPER kind and honest about not making me upgrade for no reason AND he was not overbearing/ pushy with statistics. He gave me all the space I needed to try the mattresses for as long as I wanted (which was an embarrassingly long amount of time) and followed up with AMAZING advice. Matress Firm corporate.... GIVE HIM A RAISE NOW!!!!! scratch that... GIVE HIM A PROMOTION!!! This is the kind of person I want to be at the front of big business. Honest, kind and helpful. Thank you Evan. Ill be sleeping well for more reasons than one tonight.

Bennett was great. He was personable, knowledgeable and had a great attitude. Overall experience was great.

Bennett Sanders was fabulous! He took the time to show us our options, without making us feel pressured to buy. Definitely gets two thumbs up!

Bennett and John were really helpful. We appreciated their willingness to price match an item we found online.

Jaseth (sp) was helpful and courteous. He steered us in the right direction.

Customer service was exceptional. But I had to wait over an hour because they introduced a new feature that the associates didn’t know how to work.

Benett is a pretty chill down to earth salesman. Great dude to work with, and considering doing business again

Me and my husband had a hard time choosing our mattress, but thanks to Bennett on that day for being so professional and kind, even the staff under training was very sweet. I can’t wait to receive our mattress today!

Love this store!! Very knowledgeable people! They have a wide range of mattress to choose from . My sales guy Bennett Sanders was very helpful and listened to what I needed and what I was looking for in a mattress!! Thank you

Not to be super picky but I paid for the company to set up the adjustable bed and deliver the mattress. First they moved the placement of my area rug and I have since had to get help moving it back. Next the remote was tangled under the bed I had to crawl under to get it out. Finally I just noticed a screw has fallen off the base of the bedNo clue where it came from. I guess I will have to get back on the floor to see if I can replace. Nope not again will I pay so much for screw ups.

Bennett and John were great! They were honest and helpful and made the process easy.

It was great. Very informative staff, and a lot of quality mattresses for good prices. Definitely go here for a mattress

Customer service was great. Enjoyable shopping experience.

Great selection. Japheth Dupuis was very informative and assisted in my purchase of a Beautyrest queen hybrid plush mattress.

Japheth was great to work with. Very knowledgeable, would recommend!

Great mattress at an excellent price.

I shopped with Evan and was given fantastic service and am very happy with my purchase. However, the delivery team is the reason for the two stars. Upon delivery, one of the men was very flirty with me and asked me, do you live here alone? and where is your boyfriend? Not only that, but he commented on how nice my home was. This is beyond inappropriate and not something you ask women when you are in their home. I called the store and talked to Evan. He handled it well, sincerely apologized, and called the manager of the delivery team immediately. The manager wasnt great either. Though he apologized, he belittled me by using my 715 area code to assume I wasnt from the city and that I was not used to this kind of conversation. Ive lived in Minneapolis for over ten years and just happen to have kept my same phone number. The delivery drivers need a course in what is appropriate conversation with female clients an the managers shouldnt assume naivety due to area code or gender. I shouldnt have to deal with this kind of sexist behavior in 2020. Awful experience.

Very good and efficient. Was told I would receive a payment request via phone or email, but never did so that is troubling at this point. Hopefully it wont interfere with my delivery.

I did some research ahead of time so I knew what I was looking for and once I came in I was greeted by Japheth Dupuis. He was super helpful and was able to get me a discount on my mattress! Highly recommend Japheth and this mattress firm!

I had a wonderful experience at this location with Evan and Bennett. There were not pushy into sales by any means and very informative. I had no idea he’d have come this far and it was fun trying out multiple beds until my wife and I came to an agreement. Long story short, we bought a bed and we are extremely excited to get to sleep!Thanks so much to both of you!

Bennett and Jermaine were fantastic - helpful, efficient, and welcoming! Well done :)

After several months of complaining about my sagging mattress no response. Sent pictures worked on this for months . Finally Bennett and Japheth at Roseville store joined my daughter who took over my claim ticket got my bed replaced . There wonderful went above and beyond the claims department was terrible . No one should take 16 months to get a replacement bed after paying 388 In a warranty the claims department ignored me didn’t care that’s when Bennett and Japheth took over and out a fire under the claims department butt. So if you need help speak to Bennett and Japheth. The claims department needs help

The sales person, Evan was very helpful and they had an affordable selection of matresses. There was a factory delay in my mattress delivery twice, but they upgraded me to an available mattress to get it to me by the second delivery date. Im very pleased with the customer service and the quality of my new bed.

Best buying experience thanks to Bennett! Didn’t know much about mattresses before we came in, but Bennett laid it all out easily. He gave us plenty of space to test our snooze comfort levels on multiple options and was beyond knowledge on all the stuff and fluff you’d ever want to know about mattresses. We just closed on our first house so the new purple mattress is a cherry on top thanks to Bennett. Speaking as a sales rep, this guy is top notch. Look out corporate, might be trying to sneak him out of this store to come work on my team 🤗

Great service, great price. My daughter loves her first new bed. Thx!

Japheth Dupuis was an amazing help today when we stopped by to pick out a mattress. He steered us in the right direction and made the process so easy! He made sure we got the best deal possible and we were in and out in less than 30 minutes! Thank again, Japheth!

Awesome service and answered all of our questions and helped us pick out the perfect mattress, would only buy from here😊

Japheth was fantastic! We got the perfect bed, glad I went for the king!!

Evan was fantastic, no pressure, knowledgeable, and took his time to answer all questions. He sold us the mattress that worked best for us, not the most expensive. I would recommend Mattress firm, and definitely Evan.

Bennett really knws his stuff. Great encounter. Thoughtful and helpful. Helped me figure out logistics like a pro as we are trying to close on house but not sure if it will really happen.

Went there for the Labor Day sale. Got two twin(s) mattress. The sale associate was really professional, helpful and polite. I’m really glad I went there, sleeping happy and I saved $100.

Mr. Japheth (sales person) was totally helpful teaching us to choose our 🛌 dreams. He is so professional and knowledgeable about his services. Thank you for your kidness.

Store is clean. They gave us the wrong sized bedframe, we returned it, no more in stock, had to drive to another store.

Japheth Dupuis at the Roseville location was amazing to work with. We entered the store informing him right away what our budget was and he never attempted to make us spend more than we were comfortable with. He went out of his way to accommodate our needs and really listened to us. He advised us accordingly and allowed us time to converse with each other to make a sound decision. I would definitely come back and work with Japheth again and plan to when it’s time to buy another bed for the guest bedroom.

Needed a Firm Twin Mattress fast. Jaspher found one for me. Problem solved.Thanks

We had a great experience at mattress firm. Evan was great to work with! He answered every question we had with a honest and knowledgeable answer. He helped us make the right choice with the mattress and frame.

Bennett was super helpful!! He knew about all of the technology of many different models of mattresses and presented it in a way that was easy for me to understand. I never felt pressured to make a decision that I didn’t want to make and I felt like he really wanted the best for me. Definitely recommend!

Fantastic service!! Bennett was very helpful and knowledgeable. Thanks!!

The has many beds and very high quality for a good price even tho I bought a bed for sale I still like the store for there purple beds 😀

Bennet...hands down the best salesman I’ve ever come across! Go get your mattress from this guy, he definitely knows his stuff😎

Evan helped me swap mattress sizes (because I am silly and originally purchased the wrong size for my frame) with no hassle or fuss. Very grateful for his helpful assistance despite him not making the original sale. Great customer service 🙌

Bennett was very informative and entertaining!

The salesman was very helpful and professional. Im happy with my purchase and will continue to shop at the store.

Very chill atmosphere. No pressure to purchase. They really want you to try the mattresses out.

We bought a bed on Black Friday. We were acknowledged as we walked in. The store is quite large and well laid out. They still gave full attention the customers they were working with. They did this with each customer they worked with. They gave full attention to the customer every customer they they were with. It was incredible to the see the rapport they had with the customers. From time to time, they did acknowledge that we were there. When it was our turn, they gave us the same attention. The sales person was not pushy, answered our questions, and as he saw what our tastes were guided us to those type of beds. The salesman did do some up-selling but that was very subtle and it was on accessories that we could afford and would benefit us. We ended up getting a great bed for a great price. They also told us if there were any difficulties with the bed to call them. The sales staff was very knowledgeable and they worked as a team not as competitors which is not often seen with those in a commission setting. They have been quite busy so it will be a few days before they bed will be delivered and they will take the old one.

Evan was so considerate in helping us buy our first mattress. He was very respectful of our budget and gave us time to try out each mattress by ourselves. Definitely recommend this Mattress Firm location!

This is wonderful to buy our furniture and beds