I’ve been using Elleebana Direct for awhile now. I have always been pleased with the ease of shopping, fast shipping and great customer service but recently they went above and beyond and I am so grateful for them! It feels really good to support another woman owned small business that supports you! I recently placed my usual order for lift abs aftercare supplies. I usually place an order about a week before I’m about to run out of product, since I have always experienced fast shipping with them this has always worked for me. Unfortunately this last time my shipment didn’t show in normal fashion. Per tracking info it said it was delivered but I did not receive. I waited a couple of days hoping this was a mistake and my order would be rerouted to me, when it did not show almost a week later I started to panic. I was down to my last couple of treatments and had appointments coming up. I was in a very tight bind and really stressed out. I contacted FedEx who was the shipper regarding my order but they were no help. I then turned to Elleebana Direct. Laura quickly responded to my initial email informing her of what had happened, I shared with her my worry, I was afraid I was going to have to cancel my upcoming appointments because I didn’t have product. I would be out money from my lost order and money from possible loss of income. Not to mention my reputation could possibly be tainted as canceling appointments is reserved for absolute emergencies. I couldn’t stomach canceling my clients because of this unfortunate event. All this to say…. Laura reshipped my original order with next day delivery! My product arrived right in time! I didn’t have to cancel or reschedule a single appointment! FedEx still hasn’t located my package. if she wouldn’t have helped out the way she did I would be at a loss for sure. As a small business owner coming out of a lengthy pandemic closure this was EVERYTHING!!!!! I can not thank them enough!! Thank you so much Laura and team at Elleebana Direct!!!

Love this company and brand so much! They have great products! And the customer service is always great. Definitely my favorite brand for lash lifts/tinting!

I cant speak highly enough about this company. We ONLY use Elleebana products for lash lift, lamination and mascara treatments- no other line can compete! Their customer service is like nothing else we have experienced-timely, efficiant and specialized! We enjoy that they hand write a thank you in each order! They have definitely earned our customer loyalty! Thanks again Dayna and Laura of Elleebana!

The customer service is the best! All of my orders ship so quickly and only take a few days to get to me! Great quality, love Elleebana Direct!

Really amazing customer service. I always feel confident ordering from Elleebana Direct. I had placed an order through them that USPS had lost and they came through with a replacement order and sent it 2 day through FedEx, no questions asked. I wont order my Elleebana products through any other website. I do a lot of lash lifts and running my business, its absolutely paramount to have a distributor thats reliable, professional, and prompt. Elleebana Direct is all of these things and more.

These products are incredible, offering outstanding, unmatched results, and the customer service is top notch: very attentive with rapid, detailed responses. I highly recommend them.

My first time ordering and I purchased way too much of one product. I emailed them to ask about a return and in less than a day they had sent me a return able, issued the refund BEFORE I sent the product back and processed an exchange for me as well. Top notch company!! So hard to find this type of customer service anymore. Well done Ellabeena!!

Customer service is amazing!! Along with their amazing products!! I had something missing from my kit and it was at my door with in a week of me sending an email!! Would recommend anytime!!!

These ladies/company are AWESOME! great product/quality. Good Prices. I received my package and they accidentally sent me the wrong item. I reached out to them and they sent me the correct product in under two days. My kind of company/customer service! thanks again!

These ladies are the absolute best! I have been ordering from them for a while, but recently got myself into a situation where I did not have enough product for the week. These ladies went above and beyond to get my product to me in just 2 days! They are always friendly, and their customer service is outstanding!

I can’t believe that Elleebana Direct is a small, home-run business! On top of ultra-fast shipping, Laura’s and Dayna’s expertise and customer service is truly above par. These ladies enrich the entire beauty industry with their dedication to excellence in all that they do!

Dayna is a fantastic educator and if anything goes out of stock it seems like they work crazy hard to get it back in stock by the next day. Elleebana lash lifts and tints are the new it service at Elite Laser & Skin Spa and getting certified was a great experience!

Great company, fast shipping and customer service second to none!

Their customer service is like none I have ever received! I will continue to purchase from this company 🙂