These guys were honest and communicative with me through the process of getting my Saturn fixed. It seems like they were a little swamped with work this week, so I was surprised by their ability to take care of my car so promptly. I live without cell service or wifi, and am very appreciative that they put in every effort (two phone numbers and by email) to contact me with updates. And then when it came to pricing, the cost of their work was fair, affordable, and within the initial estimate. The effort, integrity, and communication these folks put into me as a female customer was absolutely refreshing. Chuck Swarm & Family Auto was recommended to me by my aunt who lives in town and she described them to me as the mechanic I like and trust. I couldnt agree more. Thank you for the work you folks do.

Ive been going to Chuck Swarm for years and have always gotten excellent service at reasonable prices. I live in the Roseburg area and always go here for regular maintenance.

Chuck Swarm family auto always provides professional, friendly, timely service. We wouldnt go anywhere else with our auto care needs. Excellent local business.

Took my 56 Belair in a year ago to have the carburetor rebuilt. Drove it occasionally and mostly stored it. The carburetor just wasnt working quite right so I returned the car to Chuck Swarm 186 miles and a year latter. I worked with Bill and Chuck, both were great to work with. They worked hard to troubleshoot the carburetor and found that it wasnt jetted correctly. I am pleased with their attention to makinging it work correctly. When I picked the car up I was surprised they only charged me for an oil change ! Good people to work with! Thanks Bill and thank you Chuck for a job well done.

They know what theyre doing, and customer service is great. Highly recommended 👌

William was super helpful with our Jeep. fast and efficient!

Have now had two very good experiences with the great people at Chuck Swarm and Family Automotive Repair. Highly recommend them! Even a chaotic situation such as getting my aftermarket warranty to cover replacement of my engine in my pickup only three days after purchasing this vehicle was no match for these experienced professionals. They went the extra mile for me and thats why I came back.

Very nice heater under tent due to vivid lock down. Wonderful service as always.

Excellent trustworthy service.

Nice people and do a good job.

Trader Joes great.

TRUST is one of the most important considerations in selecting a service center. My introduction to Chuck Swarm & Family was when I took my motor home there so they could interpret a Check Engine message. Very pleasant to work with and very dedicated to their work, they have gone above and beyond my expectations -- fixing exhaust issues, solving air condition problems and replacing a clutch in our Subaru Outback tow vehicle. I TRUST them completely. Thanks Chuck Swarm & Family for being there when we have needed assistance.

Best place to get a vehicle maintained and repaired. Prices are reasonable and staff will let you know what needs to be done now or if it can wait. Have been visiting Chuck Swarm for 16 years. Have used other places but keep going back. No body compares.

Nice people fast service

I have been doing business with Chuck Swarm for 15 years or more. I have never been disappointed with their workmanship timeliness or charges.They have been patient with me when I had to make arrangements to pick up a vehicle a few days after they had worked on it and had it finished. They always adapt to MY schedule.My daughter recently had an oil leak in her 2003 Chevrolet Suburban. She Called ThE local Chevrolet dealership service dept. It took 2 days for them to answer their phone (or return the call ) and another 4 to 5 days to get an appointment. They said it would be $145 just to look at the car plus any labor or parts on top of that.I called Chuck Swarm and they were able to get the car in the next morning. (He apologized that he was too busy to get it in that same day.) They had the car 2 hours, diagnosed the problem and fixed it for $45.Ill take my car to Chuck Swarm ANY DAY rather than trying to deal with the money grabbing dealerships here in town.Keep up the good work Chuck!!!

Very honest and helpful service. Quick scheduling of service. Will return if I need more help.

Working out real nice, great people!

Best mechanics shop in town. Best service available. Have been using this shop for 20 years!

Great shop. Family business that does it the right way. Highly recommend.

We have an older work truck we thought had a power steering leak. Instead of convincing us to fix a couple big problems, they were thoughtful and said the truck probably wasnt worth putting the money into.

Dear Chuck, family & crew,I wanted to let you know how much I have appreciated your service and your integrity over the years we have done business with you.I feel bad that I brought you my truck with the clutch from hell. For whatever reason, there was something about my truck that normal operations would cause undue wear and tear on the clutch.So, three clutches later… Then once you had installed a stock clutch, the pedal release did not meet your standards . You and your team persevered through all the challenges and as a result, I am enjoying the excellent performance of my new clutch.You stood behind your work and honored the warranty proving your integrity for which I can not thank you enough.I want you to know that I wholeheartedly recommend Chuck Swarm & Family Auto Repair to my family and friends.It has been an honor and a pleasure to do business withyou all !You folks are always friendly and professional.It is appreciated !SincerelyDave Rountree

The crew at Chuck Swarm honored their warranty for labor & materials regarding a factory defective thermostat that had been installed in April during an extensive tune up.We are very pleased with their service and positive customer response.Thank you !Randy Sahr

Highly recommended! The people are very honest, nice, work fast, have decent prices, have toys in the waiting room for kids to play with, free coffee, and they can give you a ride if you have to leave your car there. Ive been twice so far, and will keep coming back.

They do good and timely work

Great honest people

Family auto repair you can feel confident about concerning price and repair. No gouging and done right the first time.

Great price. No trying to upsale.

I took my car in after having it overheat on me. I explained to them the issues with the coolant hose as well as some possible misfires. I was charged over $1400.00 and they said my car was fixed. I drove it home which was less than 2 miles away. When I came back out to my car a few hours later to go to work I had coolant all over my driveway. They apparently didnt test the pressure for my radiator before letting me take it home and the radiator blew costing me another $150.00. I have only been driving my car now for a week. And my check engine light came on and my car started shaking. I popped the hood checked the fluids, which were fine thank god. Started up the car and looked again and my engine manifold is now shaking as if it is ready to just blow. So I am having to take it back again as u am sure they never bothered to check the misfire. I am currently waiting for them to open as I work the night shift and get off work at 630 am where I am sure they will gladly want to charge me another hefty fee to fix whatever is wrong with my engine block now. All because they didnt check the misfires I commented on in the very beginning. At this point I am not impressed with their work.

I personally would NEVER recommend these people. I am a young college student and the other day the check engine light in my truck came on and started running horribly. I knew I could not drive it very far so I googled local auto mechanics in Roseburg and read the reviews here on google for Chuck Swarms which led me to believe they were honest people who could help me out. When I dropped my truck off and explained to them that my father scanned it with his card reader already and it was coming back with cylinder 2 misfires and I just wanted to be sure that was the problem and then see how much they would quote me to fix it, they informed me that would cost $50 to be sure of the problem and I agreed that that was fine. I mentioned that the lock on my driver’s door was broken and wanted a quote on how much it would be to fix that. The mechanic called me back four hours after dropping my truck off and told me that they scanned it with their computer and that it was a cylinder 2 misfire (my injector 2 needed replaced). He quoted me $540.00 to fix it, saying the part alone was $250. I told him I would call him back and called Oriellys Auto Parts who told me that part was $170. After calling back and telling him I would have to wait on having him work on the truck he explained to me that they took the door panel off of my door and that the mechanic was able to bend back a bent rod so the door opens and closes better now, he told me that it was a $75 charge, I asked him to quote me on the door handle LOCK!!! Not the door handle. I left that place in tears, having to pay $125 for information I already knew and still a broken lock, I feel completely taken advantage of and would not recommend them to anyone looking for honest service.

I needed a part replaced that was a bit more complicated than I was willing to tackle. Chuck Swarms team replaced the part and for a very reasonable price. I would recommend them to anyone needing car repairs.

Great job on an old rusty k5, thanks guys!!!

Not happy about the run around i got on pricing for a spark plug switch out.

They do good work but if you ask them to check out your car for any other problems or see what needs to be replaced or ask them to check something they will not look into it they put you off for days and day of appointment it takes all day to hear anything back it can sit there for hours before they look at it even when you set a time they just want fast money and only fix the problem you went there for I would spend extra to know if anything else needs to be replaced I been going to them for years and they changed for the worse Ive talked to others and they say the same thing I am looking for a new mechanic now

Service was very good

Excellent

Not my favorite

Good service

Slow service