This post lives because of a great shop assistant Dan. He was extremely helpful and nice to us. The service was great.The shop itself is quite big and nice. They have plenty of things. I personally liked their clothing and pouches.

Great family owned bike shop. They go above and beyond for even new customers. Staff is kind and very knowledgeable. Highly recommend!

Awesome people right from the time I called for an appointment till receiving the bike after service. Went out of the way to provide extraordinary service. Will surely recommend for any bike repairs and will back to them in case my sons bike need any fixes

The employees at Rochester Bike shop are incredibly helpful and honest. Their service is wonderful. I know right now it is hard to get a bike, but that isnt the stores fault - it is an industry wide problem. With that said, the employees are helpful and do their best to get you the right back ASAP.

The guys at Rochester Bike Shop are welcoming, helpful, kind, and generous. I am not a cool bike dude with a fancy, expensive mountain bike like many of the customers I see going in, just the opposite, a 58-year-old lady who likes to bike around town. I took my old bike in, a 3-speed with coaster brakes, because it wasnt shifting smoothly. Their greeting was very pleasant, they listened, one guy rode it around the shop, they debated what to do and fixed it on the spot for no charge. A year later, I got a fancy new bike for a present, but the handle bars were too low and needed a tube extension installed. When I picked it up, the cost was less than a third of the original quote because they said it didnt need the gear wires and tubes extended as they thought it might. They could have charged me the original quote price, and I never would have known. In a world that can feel so rushed and faceless, these guys care about each individual who walks through their door. We are lucky to have these guys around!

I believe Rochester Bike Shop to be a very trustworthy and reliable shop to take my bike to. I appreciate the knowledge, expertise, and thoroughness displayed when I took my bike in for a tuneup this year. I would and have recommended this shop!

Absolutely hands down the real deal, everything you expect out of a hometown bike shop.

Excellent customer service. Good listeners and kindly offer suggestions. We have had service and bought parts/accessories here. Would buy my next bike here for sure.

When I brought my bike in for a new bottom bracket they ordered the part, installed it and even fixed a mis-routed chain that I had done a week before when I installed it. Great staff! Been going to Rochester Bike Shop for 30 + years (they were Wahoo Bike Shop at one time). Bought 12 bikes from them.

Phenomenal customer service, great selection of bikes and accessories, and very quick turnaround time. Whether youre a pro rider, or a novice like me, the staff is very knowledgeable in lending a guiding hand. Josh was incredibly patient with helping me fix my bike. He was very honest and upfront about everything, helping me get the best price possible. I also appreciate all the tips and tricks he gave me on bike maintenance. I cant recommend this place enough!

I am very pleased with my experience here today! Came in with a flat tire and the super friendly and helpful staff replaced the tube in under 10 minutes (maybe closer to 5). $20 out the door and zero hassle - very well worth it!!!

Staff were knowledgeable and friendly. Despite being busier than usual with their springtime rush, they were able to get my bike serviced in a timely fashion, and even offered to help load it in my car upon pick-up. They have high quality, fairly priced merchandise with the added bonus of having expert staff available to help you find exactly what you need. Very impressed. Will be going here for all my future tune-ups and bike needs.

2017 Trek Fuel EX 8, purchased at a different bike store, developed a loud clicking sound that I could not diagnose. Zack at RBS figured it out and corrected it quickly along with excellent customer service. Much appreciated!

RBS has always provided great service for all my bikes, including advice on parts and upgrades. Awesome shop run by awesome people.

Awesome service! with bikes so hard to find right now we had an extremely positive experience. spoke with a gal twice on the phone and she was super helpful going over options for our growing teenage boy. referred me to a shop in Toledo that possibly had the Marlin that we were interested in. after talking with them and considering that and then exploring options online we settled on a Verve - your shop had one left in his correct frame size and desired color. happily drove from an hour away 2 days in a row - first to check out the bike and then back with our other vehicle and rack to actually pick it up. Worked with Tanner in store to purchase the bike and also a new and better fitting helmet for our daughter. Very kind and thorough. Happy parents and happy family - we can continue biking together in 2021.

They have been great every time Ive gone in there. Fast service, friendly, knowledgeable and extremely helpful.

Rochester Bike is fantastic to do business with! The day of our sons 5th bday we walked in expecting to purchase a bike to give as a present later that day, the shop was very busy yet were able accommodate our last minute purchase and build. My son loves the bike very much. Great local business!

They are very professional and courteous. Great prices for a great workmanship! My old bike is like brand new.

Very friendly and accommodating staff. Excellent bike techs, great service

Went in and ordered 2 bikes. The person who helped us was understanding of our needs and helped us get the perfect bike as soon as possible. Looking forward to coming here again to have the bike serviced!

Fast, friendly service. We had two bikes tuned-up and they both ride like they are brand new.

Modern bikes are INSANE. Technology has changed dramatically in the last 3 years. My new bike has 7 batteries, 4 Bluetooth connections, and a list of specific compatibility issues that I can’t keep track of. But I don’t have to. RBS does all that. I’m convinced they can assemble or fix anything that comes in their store. If not, I would still be sitting on three boxes full of various parts.And they’re nice people.

I called the bike shop looking for a specific bike and for some help with whether my nine-year-old was ready for an adult extra small bike. Staff was very helpful over the phone, helped me weigh out options and find the perfect bike. I was able to pay over the phone and they held the bike for a whole week until my daughter’s birthday to keep it a surprise. Everyone we talked to was very helpful.

Very friendly and helpful staff. They were quick to service my bike and get it back to me. Thanks!

Great bike shop with helpful staff and great service center. They carry a nice line of bicycles and gear.

They are courteous, friendly, and knowledgeable. RBS even puts up with my noob questions in a way that leaves me feeling better for asking. Looking forward to riding this season!

Got very good advice on what to purchase.

Fantastic shop, great for service. Josh knows his stuff. Also one of the only places that had shoes in my size (15).

Fast service, well informed, good work, reasonable rates.

Top notch customer service. Staff is extremely helpful and professional. Thank you so much!

Took my brand new bike to Rochester Bike Shop for an initial tune up, they quoted me 4 weeks but had it done in 3 weeks, they did a great job. Would definitely take it to them again.

Nice people who know everything about your bike, Or buying a bike.

Love the service, staff - they really know their stuff and take great care of our bikes. Highly recommend.

Customer service experience was great, very professional and knowledgeable staff and great attitude.My bike was checked and returned as per schedule.Price/cost for service seemed fist to me.

Great customer service. Clear understanding of needed repairs and bike riding tips. Fast repairs. Good pricing

Great service and follow up from this shop. Last week, I scheduled a complete tune up, which they completed overnight. My costs ended up being lower as the technician determined I didnt need to replace my bikes chain, but also replaced an additional brake pad (minor cost). Over the weekend, one of my front brake pads fell out, likely as an oversight of not tightening. After a short call with Mary yesterday, the pad was replaced and whole bike looked over again in 15 minutes with no cost to me.Any bike shop will perform services, but it was excellent to see the honesty and integrity demonstrated by this store by not selling unnecessary parts and addressing an issue found after a service they completed. They have a long term customer in me because of this experience.

The staff is great to work with. Josh is really helpful and willing to teach and offer tips on bike care and best practices. Where else can you lock up your bike broken pre-dawn on your way to work, get a response email BEFORE they are actually open and pick it up on your way home from work fixed? I submit no where else, Bravo RBS, thank you.

Called asking for indoor spin shoes. Very helpful to tell me what they had in stock before I made the trip in. Went in later that day, very helpful and very informative for this first time spin shoe buyer :)

Great service, work is completed on time or even before promised, and staff is super helpful knowledgeable friendly.

These guys carry popular models of bikes and accessories, and they are very friendly without being pushy!The service department is knowledgable and friendly.If you want to walk around and check things out, you can do that without a shadow!We just bought an eBike and cant wait to get on the trails!

Super friendly and went above and beyond fixing my bike! Thank you!

Friendly helpful staff!

Awesome shop and very friendly but professional guys. Helped fix my sons bike very quickly and quality work was done. They took time out of their busy schedule and fixed the bike even when we went without an appointment, when they heard about his special circumstances. Even the work done on my wifes bike was quick and of quality. Very Reasonable chargesI would be an permanent customer from now on.

They are the best. All the employees there were extremely professional, knowledgeable and friendly. I went there yesterday looking to get a new rim for and old bike I was trying to revive and also look for a potential new ride. Instead of just selling me a new rim, they instead worked to restore / repair / true the old rim saving me the cost of a new one. When I asked what I owed them, they surprised me by saying there was no charge. In regards to the new ride, unfortunately their inventory was very limited due to supply issues related to COVIT-19. So for the time being I’ll stick to my old ride. But be assured, once things open up again they are the first place I will go to for a new bike. They are a rare commodity and one I highly recommend.

Very helpful and knowledgable staff! I was getting ready to ride on the nearby Paint Creek Trail and noticed my tire was flat. Dan got my bike in and replaced tires, tubes, and brake pads in less than 25 minutes and I was able to catch up with my group. Would highly recommend!

We went in to purchase a new bike for my 11 year old daughter. We had a small issue, but in the end the team went above and beyond to make it right. We are very happy with our experience.

Dan was extremely helpful in making sure it was the right size bike, that the seat was in the right spot, that I knew how the gears worked & that I had a helmet. He was awesome & I highly recommend this shop! It was well worth driving over an hour. I love my new bike!

Best shop in the area!Michele and Zac are a pleasure to work with and always helpful. Zac is an amazing mechanic and has helped me out for years on numerous occasions with a quick turnaround and challenging bike situations.

Everyone is very friendly and knowledgeable.

Great service! Thanks for the tuneup/new chain

Awesome shop! The Rochester Bike Shop staff helped me when other local bike shops failed me.The staff is very friendly & professional. They took time out of their busy schedule and fixed my bike even when I came in without an appointment. Specifically, Dan went above and beyond my expectations to really help me out.I know where my first stop for, service, parts, and a new bike for my family and I will be.

Their service was done more cheaply and quickly than they proposed! They love giving you advice about maintaining and enjoying your cycle. Ross is the best!

A great shop, knowledgeable staff. You cant go wrong going to RBS!

Great job on repairs, quick turnaround and didn’t try to sell me on things the bike didn’t need. I’m not going anywhere else for bikes/bike service!

Friendly staff. I’d happily come back.

Tanner was amazing! Dropped my bike off and received in within 10 min. Tanner answered my questions, helped me with a helmet and other accessories for my bike! The best place in town.Only place I’ll go!

Came in this weekend with my son to find his first real bike. I didnt catch any names, but the staff was extremely helpful. They answered questions, showed off color options, and made an awesome experience! The quality of the bikes and top-notch service serve as a great reminder to skip to big box stores and shop local. Keep up the great work!

Rochester bike shop is flat out amazing. Everyone is super friendly and knowledgeable Because they all ride. Weekly. Unlike some other bike shops. They don’t try to sell you something you don’t need. They will talk you through your bike repair needs and let you know what needs to be fixed now! And what will need to be fixed soon and get you back out riding. If they don’t have what you need in the store they will get it by weeks end in most cases. Thank you Rochester bike shop. Keep up the great work

Had the bike I was looking for in stock! Installed accessories for me and everything was a breeze. Thanks again!

Great people, very knowledgeable.

Great people, nice selection, helpful service.

Fantastic bicycle and customer service! No up-selling which is nice. Great place, excellent work!

Friendly staff & very knowledgeable! So happy with my Electra beach cruiser

I like the honest and friendly way RBS has always treated me, wisely advising me on products that suit my needs and offering the service I really need. I recommend visiting this business for biking service and products.

I came in looking to get my handlebars raised and Dan the sales and service attendant was very quick to help me out. Unfortunately, My bike did not have the option of adjusting the height of the bars, so he ordered me an extension that was supposed to take up to a week or more to get in, given that the world was in the middle of this whole COVID-19 pandemic and finding parts, let alone trying to purchase a bike was impossible! as there were no supplies available nationally and this shop didnt even have a handful of bikes left to sell. I received a very friendly email from Michelle the next day that the bar had arrived and to stop in to get it installed. Dan installed the bars without any additional charge for installation and was very professional and kind. I will always go back to Rochester Bike Shop and highly recommend it to all my cycling friends. Thank you for such excellent service and wishing you continued prosperity in the coming months.Ms. Catherine Lee

My first experience was a good one probably because I was making a big purchase but this time around was different. One of the guys who I’m assuming is the owner has a very negative tone and was talking down to me. I will not be returning to them to make future purchases.

Great customer service & helpful in figuring out what all my bike needed so I wouldnt be paying extra money. Glad I decided to try this bike shop as I had a bad experience with another one prior to.

Thanks for the tire suggestion and getting it for me so that I had it for Triple Trail Challenge. Usually, I do my own research with tires..after having a discussion with Josh, I ordered the tire. I got almost 178 miles with varying terrain, I am happy that I took his advice. Felt I had more control with my front tire, which allowed me to lean more going into turns. Thanks for being a shop that takes time with each customer, understanding their skill level and being able to advise appropriately.

Awesome shop! Staff is very helpful and made sure I found the right bike. I love my new Trek - Will definitely be going back!

Great place to get a bike if they have any in stock right now. Everyone there was really helpful.

The guy who helped me was interested in my needs and we tailored my bike and accessories together as a team.Rode out with the sun on my face and the wind in my hair.I love my bike!I loved the experience!I recommend Rochester Bike Shop to everyone.

Excellent bike shop. Everyone that works there is friendly and helpful. The turn around time on repairs is quick. Some done while you wait. Fair prices on service, parts and bikes. Like doing business with a local shop.

Rochester Bike Shop has been my most trusted local bike shop for servicing my suspension and bikes. When I was in the market for a high end Trek Fuel EX, I knew I wouldnt buy from anywhere else. Best, fastest, and most knowledgeable service and staff around.

Excellent customer service and product knowledge

I needed a new Sram brake hose asm, which was on backorder due to the pandemic. They did everything necessary to get one in for my bike, though Im still not sure where the hose came from ;-)They go above and beyond to ensure great customer service.

Great local bike shop. Tons of bikes to choose from, kids to adults to seniors, casual to competitive. Knowledgeable, friendly staff. Decent prices. Great repair work at affordable prices. Large parts stock, always has common repair/replace items available.

We buy bikes for are kids at Rochester Bike Shop for the last 10 years,I highly recommend them, very good bikes and very good people works there.

Great service! Very helpful and knowledgeable staff!

Great experience! Helpful, friendly, timely service.

Stopped in today to have my sons bike looked at...within 10 minutes it was a simple easy fix, no charge awesome customer service thank you so much!

Great service on Bikes, accessories and parts, and special orders when needed. You can count on them doing the job right !

100% happy with the quality and service we received, would definitely recommend!

These guys are great. I am starting to think they may be one of the best bike shops in the area. Had them ship a bike across country which I had never done before and they handled everything for me and made it super easy and the bike arrived in perfect shape. Thanks a lot!

Great place to take your bikes. The employees are very knowledgeable and helpful. We will be back again, thank you.

Wonderful shop! They treat you like family.

Ive been using this bike shop for over 15 years, and have never been disappointed. Top-notch, quality, service, with quick turn-around time. Zach, Michelle, Josh, Dan, Tanner, and the whole team at Rochester Bike Shop always make me feel welcome. Whether you need a tune-up for your basic bike for around town, or a race bike tune-up with a suspension fork rebuild, theyre my go-to shop and I would recommend them to anyone!

Friendly, helpful staff. My bike was repaired in the time frame promised. I will be making Rochester Bike Store my regular bike shop!

High quality and friendly. I always point people to RBS when asked.

Rochester bike shop has the nicest staff of any store Ive ever been to. Ive been there twice and gotten my bike a small repair for free! The customer is always first and they extremely courteous and knowledgeable in their fields.

Highly recommended bike shop! Great service

Knowledgeable and courteous staff.

Got me out of a bind with excellent service and a quick turnaround. I live several hundred miles away and was planning on riding a century (100 miles) with my father in law. While packing, I discovered 5 broken spokes on my bike. I had a plan to get it fixed at the local REI, but they were a waste of time. Rochester Bike Shop was able to fix the spokes in half a day for about the same price.

Great shop, great guys and outstanding service!...I highly recommend!

This bike shop is one that has shown me tremendous service. I went in today shortly after it opened to get some work done on my back tire and aside from the staff working on it in a timely manner, I was able to connect to the staff in a real and personal way. That is always major to me, because even though companies are instinctively about their bottom line at times, it is always refreshing to connect with staff and businesses as the people that we all are and talk on a real note. This is my first ever google review, and Dan and the guys at Rochester Bike Shop deserved it. Keep up the good work!

Friendly, Helpful, and very Knowledgeable.Always going above and beyond.When they dont know the answer or whats right (very rare) they research it, call up the manufactures, and make sure Im getting the right product/service.

Best service around. Kind friendly kind service and they do a excellent job at a good price. Josh good job with the bike.

Great bike shop and great people!

Bought a set of grips from here and didn’t end up needing them, tried to return and was denied because they are not accepting returns due to the pandemic...come on people...

Every Rochester Bike Shop employee Ive interacted with has always been super nice, patient and knowledgeable. Ive bought 3 bikes here so far and will continue coming here for all my bike sales and service needs!

The customer service is honest and informative.