I absolutely love this place! It was my first stop in to get my flat tire fixed and everyone here was super friendly, service was max 20 mins and I’m happy I didn’t have to make an appointment, I just walked in and they were happy to help. And it helps that there’s a cute pupper to keep you company while you browse or get your bike serviced💕.

Friendly, warm and knowledgeable folks. Staff is never pushy about sales nor are they predatory. They are very easy to talk to regarding product. I feel like I can truly rely on staff for honest information.Staff members are extremely passionate about what they do and eat, live and breathe cycling. Everyone is very excited to help newbies out and introduce people to the sport! They offer something to everyone of all skill levels.

Best Bike Shop in town. Whether you are an expert or shopping for your kids, you get treated the same. I have been in other shops that wont even acknowledged you unless you are in their crowd. When you enter there is always a friendly hello. I been cycling 44 years in Rochester. I have seen a lot of shops come and go. I worked with many of them both professionally and personally. This has been the best shop by far.

Excellent front end diagnosis work. Service well performed, and in turnaround cycle as quoted. Wrenches and front end staff all very respectful, a welcome change from other bike shops. Would definitely go back there again.

The staff and service are great. I bought my bike there 10 years ago and some still remember me while new employees are eager to help. My bike runs like new after the deluxe tune-up. Its the only place I shop for anything cycling related!

Everyone here is kind, knowledgeable, and friendly! I’ve been coming here for years now. The first time I walked in the shop, I was getting replacement materials for changing my tire. The fact that the repair techs simply sold me what I needed without asking if I knew what I was doing told me I’d never go to another bike shop. Years later, my husband and I both have bought bikes, and multiple pieces of equipment. Full Moon Vista is the best!

I had a great experience, I brought my old bike in with a rear flat tire and the kind sir replaced it and filled up my front tire with air and sent me on my way completely satisfied. Thank you Full Moon Vista good job.

I was quite pleased with the environment and the cashier was very courteous and knowledgeable of the exact tube I needed for my bike. He well aware that my bike was a old SCHWINN just by looking at my tire. For all my cyclist brothers n sisters out there. You may want to check them out. Thats all for now. Keep on Rolling & Be Safe.

I will never go to any other bike shop. The professionalism is beyond words.I am thrilled with my bike and all the incredible service I have received.

Always great service! The staff is great and they tell you what is wrong and recommended service before they begin. Highly recommend them for any bike needs.

Purchased a bike and accessories here today. I rarely leave reviews for places I visit but this one really left a mark! That being said I highly recommend this bike shop. I am new to the cycling world and they were extremely helpful and accommodating. They fitted me for my bike, recommended gear, answered all of my questions to great detail, and made sure I was comfortable with everything I was taking home before leaving. The atmosphere in the building was great and every staff member I worked with was very professional and knowledgeable! Thank you!

The staff is patient, friendly & very knowledgeable! Answered all my questions & helped me determine the best bike for my needs. Prior to ordering a bike, the technician did a great job of tuning up my old bike & my sons bike. Prior to the tune up he examined the bike, explained what my bike needed & gave me an estimate.

The staff and service provided is Fabulous. I really appreciate the time spent on resolving my bike issue. I recommend Full Moon Vista to any level of bicyclist.

Excellent service and friendly atmosphere. Everyone is knowledgeable and very helpful. They go above and beyond to be sure you have a great biking experience.

Very knowledgeable and friendly staff. Patient and no pressure. Loved coming here and would recommend to anyone and everyone!

Exceptional local bike shop experience. Staff are knowledgeable, exude professionalism, and have an empathetic approach to solutions.

This bike store should receive 10 stars and more. My daughter and I recently both purchased bikes from here. We were completely shocked at the difference of bike shops when we went shopping around. This shop is beyond outstanding and outshines any of the other local bike shops. I cant say enough good words. The people are beyond helpful, knowledgeable and spent so much time with us. HIGHLY RECOMMENDED!!

Extremely helpful, knowledgeable and patient staff made shopping enjoyable and easy. I was interested in a different bike, based on my online research. However, after speaking with the staff, who asked about my riding style and interests, I had a far better sense of what was going to be right for me. The fitting and test ride sealed it for me. It was a great experience.

Being basically the only local shop in the city, the hours are super frustrating to work around. Trying to shop local but every time I go by at a reasonable time the door is locked e.g 11 am on a weekday or 5:30pm on a Friday. Leaves me going way out of my way and putting my money towards REI or online orders.

Awsome staff. Very friendly and knowledgeable.

Best bicycle shop I have ever patronized in 3 decades and that includes about 10 shops in Rochester area. They are very receptive and make a very earnest effort to know you, your needs and quirks! They (from the sales staff to the repair staff) treat their customers like family and are always looking out for you for best deal/solution. Recently I was called after hours about the status of my bike repair with, an as usual, very detailed report!

I havent been on a bike in a few years, and Full Moon Vista really did a wonderful job at finding me the perfect bike! All the staff were friendly and they helped adjust the bike to fit my needs. They were very welcoming as I was a newcomer to it all! Would recommend as it was an amazing experience and the staff went above and beyond!

Great bikes, super-friendly and knowledgeable staff. Always take time to help with whatever you need. Highly recommend!

They may not always have everything you need for your bike project, but when they do, its high quality, well priced, and the staff are friendly and professional. Bought my bike from there and hands down one of the best in the area!

Very pleasant, friendly and knowledgeable service. Absolutely recommend!

Knowledgeable staff; located locally, not in suburbs; received a copy of the work order same day bike was dropped off. expected cost were fully explained. great place!

Sales, service, expertise. Full Moon has it all. The friendliest experience in town and gorgeous location. Beginners, recreational and experienced riders alike can find what theyre looking for at Full Moon Vista.

Very detailed in what they thought needed fixing when I brought my bike in. Got bike back sooner than they promised and all issues have been resolved. So happy with their work!

Extremely happy with both my bike and the service I received! Everyone I worked with was accommodating and knowledgable. They helped me size and fit the bike I was looking for exactly to my needs. Ive never been happier with a bike purchase.

The last couple of times I was in the shop was busy. They got me in & out quite nicely both times at a very fair rate.Thanks again Full Moon Vista Bike & Sport.Sean G. Kelly

The service here is always wonderful--the staff are friendly, actually know what theyre about, and seem to genuinely want everyone to have a great experience with cycling, whether its just casual or more serious. This shop truly feels more like a part of the community dedicated to cycling than a business.

Great experience! The knowledgeable staff helped us pick out the right bike for my daughter. It was definitely the right move to go get sized and talk to a professional who really took the time to get to know what she needed.

This place is so on top of it! Had a GREAT experience getting my bike evaluated and repaired. Bike has run like a charm for months ever since.

Very knowledgeable and straightforward staff that obviously care about their customers satisfaction and safety, and not simply a profit.

Nice bike shop accept no bikes to sell everybodys hurting on that at. Plenty clothing very nice staff

Went to Full Moon for a bike fit and had a terrible experience. I called the day before to tell them that I had an XC bike and asked if that would be an issue and was told no. When I came in the next day I was told that they were unable to set my bike into the trainer because it uses a through axel but that they were setting something up to work with me. They had plenty of time too because owner/fitter was 30 minutes late. When he did show up there was no apology and their idea of setting my bike up was to have someone hold my bike in a rack as I peddled backwards. As I peddled backwards he just stared and then lowered my saddle. He looked ready to call it done but I told him I needed a wider saddle. He seemed a little annoyed that I tried on 3 saddles but in the end all he did was change and lower my saddle. Not much of a fitting. I can’t believe I just smile and sat through that but the staff there was amazing and I did not want to be an embarrassment. The sales team was the only shining star there but unfortunately I went there for a fitting. As I was checking out the owner told me that I should try a different stem and that dumbfounded me because in the fitting room was a wall of stems that I could have tried on! I was so shocked at that service. So in the end I paid for a guy almost $100 to change and lower my saddle.

What an awesome store! Everybody goes above and beyond to make sure you get the top notch service. Anytime you look lost, a team member will ask if you need help.They professionally set up a new bike for you and make sure it rides smoothly. Also saw many people bringing their bikes for service there.Everybody is super nice and friendly.

Fantastic service from Todd and his team! They made sure I found everything I needed and even helped put my bike rack on the car! Fabulous experience.

Very friendly. Very helpful. Cant wait to go back and buy more things!!!!!! :)

Great technicians -- knowledgeable and friendly. High quality service. Highly recommend.

Brian and the Service Team are thorough, knowledgeable and personable ... just AWESOME!

Super friendly & knowledgeable staff. Shana helped me with my first ever drop handle bike (Trek Checkpoint AL3) and clipless shoes selections. I had a ton of fun picking out a bike and then loved the free 90 day tune-up they offer for new bikes! Im bummed that Im moving to the PNW, but excited to go back here whenever I am in the area. Also, LOVE my new bike :-).

5 stars for service and knowledge, negative 3 stars for getting misgendered :/

Shana was very helpful when I purchase a bike helmet she took the time so I could be fitted correctly with the right helmet.

The team at Full Moon Vista will not just sell you any bike, they will make sure youre making the best choice for your needs and that you get the perfect fit. I definitely would have gotten the wrong size bike if I bought off the internet and didnt take the time for a full fit test at FMV. If youre just getting into biking or you have a garage full of bikes for different purposes youll be treated with equal respect and care. The service department will keep you riding for years to come!

Amazing service team! Personable, kind, attentive, warm, knowledgeable, patient. Cant say enough positive things about this business. Hadnt ridden my bike in almost 7 years and instead of trying to sell, they brought my bike back to life...truly made it even better than it was when it was new. Not only does it actually fit me properly, I got cycling tips while I was getting fitted and I think I may fall back in love with cycling. As long as I remain in Rochester, youve earned a lifelong customer.

We had a GREAT experience at Full Moon! They took the time to listen to what we needed, and treated my 8 year old very well when they spoke to him about his new bike! We found our rochester bike shop!

Needed new tires for 15 year-old hybrid. Went to suburban shop and was met with indifference and few options in stock. Internet full of possibilities. Called Shana and she quickly suggested most appropriate replacements, explaining differences between those and others I had found on-lne. She then offered to set them aside for me. Perfect! Excellent service, excellent customer interaction. First-rate bike shop.

Great bike shop, fast and knowledgeable service. Ive been a customer for 3 years now, and whether getting service or parts, I always walk out with more insight into bicycle care and mechanics, attentively shared by real bicycle people.

Excellent customer service. I felt well cared for and informed regarding my trek bike purchase. Staff was very friendly, helpful and knowledgeable. I also appreciated the time taken to do a full bike fitting. I called almost every bike shop in the area looking for a bike and the customer service I got on the phone alone sold me! Thank you so much!

Best bike shop in town!! Knowledgeable staff and great service department!

Buying a bike here was a great experience! Absolutely phenomenal customer service and no pressure at all from the sales staff.I came in looking for a specific model that they happened to have in stock. They put the bike up on a trainer and fit it to me before sending me outside for a test ride. I wanted a day or two to think it over, so they put a tag on the bike with my name and gave me right of first refusal for a few days, meaning that if someone else wanted to buy it they would call me and give me the option to buy it first. I wish everyone had this policy! After thinking it over, I came back a few days later and bought the bike. Overall it was a great experience, and Ill be back!

Great shop, good inventory. Staff was very knowledgeable and attentive. Highly recommend.

What rude service. Snobby and unwilling to offer help. Ill take my buisness somewhere else.

Very good selection of bikes, shoes, clothing, accessories. But more importantly, the staff is knowledgeable and friendly, and focus on what you need, and what will work best for you. It is a joy to shop there!

Went in for a bike fitting with Scott. He does a great job. I brought I a bike that was a little big for me. He didnt give up and found things that he could do to make it work for me. I appreciate his efforts to make it happen. Great bike shop, friendly staff!

Customer service at Full Moon Vista was above and beyond. Shana and Brian made the experience seamless, finding exactly the bike I wanted for my special-needs son when other stores said it wasn’t possible AND delivering it to my house. It’s so wonderful that during this time of uncertainty in the world, these people and this store has made life just a little better! Thank you!

Being very new to biking this place was awesome! The employees were very nice and knowledgeable, I never felt pressured to buy anything. One of the workers even went the extra mile and helped me find the right fit for a potential bike I liked! Amazing experience, I will definitely be going back if I have any questions or service.

Great customer service and theyre quick and efficient! HIGHLY suggested to any and everyone!

I went in with a particular bike in mind and after learning more about me as a rider I was directed towards a bike that could be used for many different types of rides. The fitting was spot on...biked a couple tough rides and my body feels great. Couldn’t have asked for a better experience.

Everything about Full Moon Vista was amazing. The staff were super friendly and everything about the shop was awesome. I enjoyed my fitting experience and I could tell they care a lot about their customers. They are also taking all the right steps to protect the community during this strange time (wearing masks, limiting the number of customers in the shop, distancing, whipping down surfaces, providing hand sanitizer, etc) and I think that speaks volumes about their professionalism. I only wish I could have purchased two bikes from them instead of just one! I look forward to the next time I can give them my business.

FMV is w/out peer in cycling services!

Friendly and knowledgeable. They explained up front what my bike needed, and services that would be performed. Although its a very busy time for them they were able to complete work on my bike several days sooner. Everything was completed to my satisfaction. Bike works like new. I will be using Full moon for all my biking needs moving forward. Addendum: Fell hard on the bike about 4 days after picking it up. Thought for sure it was pretty badly damaged. I know almost nothing about bikes. They checked it out and were able to fix it up in a few minutes. Also asked me twice if I was OK. Could have taken me for another round of service but didnt. Great place.

Went above and beyond my expectations. Came into the store @ closing time to have a flat tire replaced. The tech gave my bike a thorough inspection. I will definitely return to purchase a new bike or have the recommended repairs done to my existing bike. Thanks for greasing the chain. 5 Star Service!!

Good people here always helpful and great customer service. You cant go wrong visiting this bike shop.

Every staff member I have dealt with has been very professional. Service department is top notch!

I loved the extremely knowledgeable salesperson that helped find the right bike for me and then expertly fit it for my body.

Friendly and knowledgeable staff. A little pricey but high end products.

I will definitely continue to bring my bike to Full Moon for repairs, and will likely buy my next bike there.

PLEASE READ THIS ENTIRE REVIEW SO YOU UNDERSTAND THE DEDICATION THE OWNER HAS TO THE BUSINESS!!!This is going to be one of those If I could give more than 5 stars I would reviews. I will not bore anyone with the finer details of situation, just know that things were made right. I went into the shop about 32 months ago when I took up cycling to get a helmet (because it is the adult thing to do) and a young gentleman was very eager and helpful and when he didnt have the answer, he asked someone else. Good job!About 3 weeks ago I went shopping for a bike and put a down payment @ another store on one that will be delivered in March. Thanks COVID.2 weeks ago I called both of these places to inquire about a tune up on the bike. I was told to book an appointment it would be 4-5 weeks out, but I could drop it off and they might be able to turn it around in a week. I finally got around to dropping the bike off and when I talked to the service department, there was a big miscommunication. I wrote the owner and he replied that same day and offered apologies and solutions. It was not your corporate fluff. He genuinely cares about his business. Offered to make things right which he did. He personally picked my bike up and delivered after it was serviced.In talking with him, they will also have a bike that I want 5 months sooner, cheaper then the other place, free 90 day tune up, 1/2 off tune up at year one, and 10 % off anything in the store during the first 90 days after the purchase. All things that were not offered at the other shop. I will be cancelling my order with the other place this week because Scott earned my business.

Great people. They are always friendly and willing to help. They know their bike stuff too. Go there if you just want a bike for around town or you are a serious rider in need of tips and tricks.Good bike for kids too.Best bike shop for sales and service after the sale. That is what makes them spectacular.

Everyone here is friendly, helpful, and knowledgeable. They take their time w each customer, so one never feels pressured, or rushed. I’ve been getting my bike tuned up every year and never wondered if corners were cut. I recommend them whenever anyone asks !

Answered every question, super knowledgeable, no pressure. Great people.

Great service, relaxed atmosphere. Brought my daughter for her first bike and she was encouraged by and engaged with staff. Everyone was super nice and not pushy, it is clear that experience and putting the customer first drives that! We will be visiting again for our future bike needs.

The sales process was excellent. Even more importantly, the service I have received after the sale has been nothing short of excellent! Very friendly and helpful staff. I would recommend Full Moon Vista to anybody looking to get into riding.

This is the first bike shop I’ve been in where I didn’t feel intimidated by a bunch of bike geeks. Very warm and welcoming, the staff helped me figure out the best value for my needs and were super friendly. I had to deal with 3-4 different people on the phone and in person, and experienced the same vibe throughout. Thank you!

I have really enjoyed working with Shana, Brian, and Scott over the last several years. And, Ive been extremely impressed with their knowledge and their customer service.

Great customer service. Small town feel to shopping experience.

Competent, professional and nice.Can easily handle all your bike needs and then some!

Great place with exceptional service! I went in to refurbish my decrepit well-loved beater of a bike three times over two days, each time for just a new part. I got the part, and also a TON of necessary and unsolicited instructions on how to install and calibrate it. Ask for Andy!

Best place to buy and have your bike tuned up!

My brother brought a bike back to me which I had loaned him with the front disc brakes clamped down so much that I couldnt get the front wheel back on. I took it to FMV. The mechanic looked at it right away. He was able to pry them open enough so I could get the wheel back on. He was super nice about it. It took less than 5 minutes and he didnt even charge me. FMV provides great bike repair service. I will be back.

I had a wonderful experience buying my mountain bike from full moon Vista bike & sport. The staff were very friendly and knowledgeable. I will be back for all my service and future needs and if your in the market for a new bike I highly recommend checking them out.

Cannot say enough about the experience I have had with Full Moon Vista bike shop. Great people, great products,fair prices and excellent service.

Great experience. Cool shop. Awesome location. Only been back on a bike for a month, visited these guys once and was very happy with the staff, service, & inventory. Definitely my go to bike shop from here on out.

Not much of a bike person, just a casual rider, and generally I avoid bike shops whenever possible because they have an intimidating vibe. This shop is different though, they made me feel welcome and respected, and they did a terrific job fixing up my bike. I would 100% recommend full moon vista to anyone needing a new bike, service or repair.

Very friendly staff, authorized Trek dealer. Was looking for a bike for 3 year old, called them up they had 1 left in stock. Headed right over and was in and out in under 15 minutes. The next day I got a email from Full Moon Vista and Trek welcoming me to the family

Awesome service. They knew exactly what I needed to repair my bike and did it for a fair price in a very reasonable amount of time.

Love this shop.Everyone so friendly and knowledgeable. Great discount finds every time I go into the shop. Great sales and service at a very fair price.

Always knowledgable and friendly customer service...absolutely love my Trek.

The staff members I spoke with were very friendly and helpful. My wife had stopped in previously to see about a tune-up but you said it didnt need a full tune-up, made some minor adjustments and didnt charge her. She was very thankful and suggested I come in. The store itself is quite nice, could maybe use another parking space or two?

Amazing customer service with a ton of knowledge. They also have a very wide selection of products with great prices.

Excellent customer service. Highly recommended and I suggest to everyone that needs bike service. A+ service with a smile. Thanks for everything!

Great place, nice location. Staff very helpful. Shana did a great job getting me oriented to my new bike, after a long break from cycling on my part.

As always, Full Moon Vista staff provides prompt, customer-oriented service the minute I walk into the shop. My go-to bike shop.

Full Moon Vista is awesome! The space is gorgeous, everyone is super friendly and helpful and they have a huge selection. I recently worked with Shana on a bike fitting and she kept tweaking until it was perfect- I went from lots of soreness on short rides to feeling great on much longer ones. Im so grateful for her commitment to getting the right fit! Editing to add I took my husband in for a fitting and he is so much happier on his bike. They really went above and beyond to get him the best fitting shoes and make sure everything was perfect, too.Bonus points for having a very cute store pupper!

Everyone at Full Moon Vista are incredibly knowledgeable. Shana and the team listen to ALL of my questions patiently, take the time to show me how to do things, troubleshoot issues as they arise. They never make me feel like my questions are silly or that I should somehow already know things about cycling. When purchasing my new bike, they listened to me describe the things I liked about my old bike. Shana even looked up the specs on my old bike so that she could help me get components that would fit me well. The customer service is outstanding, as is their attention to detail.

I’ve purchased three bikes from Full Moon Vista and had a few others serviced there over five years. The service is unfailingly great and the equipment is solid. Support a local, woman-owned business and you won’t be sorry you did.

They were so friendly and professional! I was missing a part to my bike and they found it immediately. I’ll definitely be going to them for all my biking needs.

Expert, personal and professional service. We are thrilled with our new bikes!