Dave is an outstanding shop owner and bike mechanic. I’m someone who enjoys a good bike shop and this is a really excellent shop. I was in the shop for an hour or so while Dave (generously) worked on my bike and observed him call most of the customers who walked in by name. It’s a great vibe and great service, get in there and gear up!

I had an incredible experience with the Bike Zone. I was from out of town and got my first rear flat tire in the middle of a long ride on July 3 and stopped in hoping for some fast help. Not only did they quickly help but they also added tire liners and gave me a tire change lesson all at the same time. All was completed fast and at a very reasonable price. I would highly recommend this shop. They are fast, efficient and responsive.Jon A

When I first tried to find a new bike, the highly-recommended vendors in Rochester basically told me to drop dead. But folks at The Bike Zone were friendly, welcoming, and full of helpful advice. My new bike came in early than expected, and they attached a kick stand and water bottle holder for free, while giving me helpful advice about a new helmet. I couldnt be happier, and hope this review will encourage others to visit The Bike Zone (closed on Wednesdays, note), for great service and great bikes. Ride On!

Bike Zone is our go to bike shop for close to 30 years. Dave Silloway takes great care to ensure youre fit properly for whatever bike you choose. They also have a wide selection of accessories all at very competitive pricing. Weve started our great granddaughter with bikes from Bike Zone. Shes now into her third bicycle as shes outgrown them. I wont shop anywhere else.

Dave was extremely helpful and attentive. He took the time to answer all of my questions and went above and beyond to take various measurements over the phone to ensure proper fit. Very highly recommend!

I needed new bike shoes, jerseys, riding pants, and shell. Lisa was a big help finding just the right things for me. She is very knowledgeable about what she had in stock as well as what could be ordered.

Qaulity parts, good pricing, good stock of parts, and friendly staff too. Complete package.

Top quality line of products and Lisa and Dave are fantastic. Very knowledgeable, can answer all questions, no pressure. You can tell that customer experience and satisfaction is very important to them.

Dave and his staff have helped me fulfill a lifelong goal of building up a bike from the frame to the finished tune-up. While they have been usually busy when I have walked in with my bike in various pieces looking for a part that fit vs. a part I had that didn’t, he always got me fitted out with what I needed and gave me the advice I needed to continue. Thanks Dave it’s nice to have a shop like this around!

Knowledgeable and very professional. Quick turn around on service and very fair priced. A satisfied customer!

We couldnt have had a better experience! Dave is extremely helpful and there is no pushy sales pitch. We were offered a lot of options and they took the time to explain the differences between the bikes. The Bike Zone knows their bikes and they work hard to fit you to what you need and want. I would recommend them to anyone interested in buying a bike!

I have been going to the Bike Zone since the first opened, when I was a little kid. Recently we went there to purchase 3 new bikes for the family. When we arrived the place was dead and there were 3 employees working. We walked around for about 20 minutes without being greeted or even our presence being acknowledged. So we just left ! You definitely lost a lifelong loyal customer.

Dave, and the whole Bike Zone crew, were great. They took my bike I purchased from them 24 yrs ago, and turned back time to give me the bike I love. Bike Zone gives you the bike you want for life. Thank you again.

Great shop. Knowledgeable and easy to work with. Give them a try

Service was excellent and a great value. The shop was clear about the expected turnaround time and let me know as soon as it was ready. My bike is pretty old and basic, but they got it in great shape. I had trouble getting it back in my car and one of the workers was very kind and helpful in getting me on my way.

Great service & products. Staff/owners very knowledgeable & friendly. Been a customer for years and would never go anywhere else!

Great work. Efficient Service. When I picked out my bike 3 years ago, they were great about recommendations and letting me test them all out before making my decsion.

I’ve done business with Dave since he was on Fetzner and Long Pond (can’t remember which location was first), and he has never steered me wrong and been a great help. I’ve bought several bikes over the decades now, and they’re all still in service. The latest bike I bought this week was used and had just come into the shop. I called, went to the shop, looked at the bike, and bought it. Lisa dropped what she was doing to clean it up, make sure everything was working, and a couple hours later I came back to pick up the bike. Totally unexpected but much appreciated! Dave, Lisa, and the crew have been and are the best!!!

Great local bike shop! Owner had plenty of knowledge on everything in the shop but put no pressure on us when we came in to check out what they had to offer.

Our experience was great! The Bike Zone team is very accommodating, personable & reliable. Our family absolutely love our new bikes & appreciate the time put in to making them safe for the trails!

Great service. I recommend them for service to fix any bike. They fixed my 10 year old bike and it works as good as the first day I rode it.

This place has good quality and good value. The bikes will last a long time between checkups, and BikeZone performs maintenance in a timely manner. I would recommend this to anyone looking to give biking a try.

Very friendly service and helpful guidance for decision making.

Very helpful and knowledgeable. Willing to work with customers to make sure theyre satisfied.

Fixed my Grandchilds bike in less than 24 hrs. Fantastic service, Lisa is very pleasant and professional. Cost was reasonable for all the work they did. Will certainly be using them again.

Pleasant helpful and knowledgeable. Recommend for all biking needs. Service outstanding.

Best shop in town. Honest people and honest prices. I trust them with my bike as much as I trust myself. They dont carry anything they dont like or dont trust.

Great place, great service! Everybody knows what theyre talking about and wants you to have a good experience with your new bike. Great experience!

I purchased a Bike from them 4 years ago, they didn’t try to up sell me or force me into something that was over my budget.They asked all the right questions and fit me for what I asked for. They serviced my wife’s bike which is over 20 years old and got it back to running like new.The staff are professional and very knowledgeable. They treat you like they have known you for years and you are part of their family.Great place, great people. I would highly recommend them to all.

They are very helpful and friendly. Just be aware that the workers are not wearing masks if you are immunocompromised and have COVID concerns.

Lisa was an absolute joy to work with. She asked us how we planned to ride, and offered several good options for us to consider for our purchase. Shes very knowledgeable, and her way of working with us was comfortable, engaged, non-pressured, and overall, just a delight.Dave added quite a bit of knowledge to the discussion, as he provided his broad expertise in the mechanics of the gears and drive train. Overall, we loved working with The Bike Zone, and heartily recommend them over any other bike shop in the area.

The Bike Zone is excellent on all counts.... full stop!! Dave and Lisa are very personable and knowledgeable about all things bikes - brands, styles, riding, maintenance, sales, and different needs of customers for all types of biking. I have been to other bike shops on occasion, and can attest that NO SHOP rises to the Bike Zone’s impeccable attention to detail, care for customers, and especially their skill in addressing special bike fit needs of riders. They have a sincere enthusiasm and love of biking and do everything they can to spread the joy of biking to others. They are also philanthropic, sponsoring and staffing charity rides and making many quiet contributions, without fanfare, to support community needs. I truly only trust Dave and Lisa with my bike and to keep me riding safely.

Bike was fixed on the spot! Great service and great price

The Bike Zone takes the time to understand your needs and recommends solutions that match. Thats what you want!

Being going to Dave and company for over 20 years, fantastic service and great people. Quick, excellent service and reasonable prices!

Great shop! Had a nice conversation with the owner. I almost asked for job!

Not overly impressed with this shop. Prices are manufacturer suggested retail on the items I bought and I wont be going back to do any future business. Regarding owners response, my 2 star is based on my experience with your shop sir. This is still America. Ive earned the right as an American to leave whatever rating based on my experience I desire. Regards

From the drop off to pick up they gave me great treatment. David the owner, went above and beyond to repair my bike, even though it was just an exercise bike lol. Great people great location. If you are getting your bicycle fixed go see them and ask for Dave

Great shop with great service. Low key, family friendly, with no bike snobbery.

We love Trek and you had one of the few remaining MTBs available. Were driving 6 hours to pick it up! Dave took my call on Wed when the store was technically closed, and very generously worked with me on making sure the bike in stock would fit with my sons measurements. We closed the sale over the phone. He was very courteous, friendly and professional and is holding my purchase until I can come pick it up. I feel very lucky that the Trek website inventory was correct and that well be able to equip our son with an awesome bike! Highly recommend these guys!

Dave has always been very helpful. One time when deciding on a new seat he let me borrow his own personal seat to try out. I recently purchased a new bike from Bike Zone and after the first ride it needed some tweaks on the brakes and derailleur, which is normal for a new bike. Even though they were crazy busy, Dave took the time to make the adjustments and explained to me how to do it myself if the issues arise again in the future. Ive always found them to be very helpful and informative, which is great because theyre the only bike shop close to where I live!

I bought a beautiful old used bike here, which came all tuned up and ready to go. Within a week of purchase, a heavy clicking noise developed on the low gears. I brought the bike back to bike zone, and they fixed the problem with no charge. I was very impressed with their care and customer service. Highly recommend!

Great shop. Very personable employees and very knowledgeable. Lisa helped me purchase a bike over the phone for a later date pickup. I was greeted almost immediately when I came into the store even though every employee was busy. I wish I lived locally to deal with them all the time. Thank you.

I had a creaking sound coming from the bottom bracket of my bicycle. Tried to fix it myself, but found that I needed about $70 worth of tools to remove and reinstall the bottom bracket (plus who knows how much of my time). Bike Zone fixed the issue and only charged me $15. Best money I ever spent. Thanks for being there and for being so good at what you do.

Great service, good selection even mid pandemic.

The first thing to know is that you should consider this a place to go get your bike worked on, not necessarily a place to buy parts or accessories. Its primarily a repair shop. If youre going to it for a wide selection of vehicles, helmets, accessories, parts - youre going there for pretty much the wrong reason. While the items are generally good quality, they have a dozen or so bikes (mostly refurbished), half a dozen helmets, a few chain types to select from if you need one replacee, four or five different bicycle tire tube sizes, and a couple other things like that. On the other hand, if youre going to get a repair done, their rates are very reasonable and the turnaround for cleaning and anything substantial is typically within 2 to 5 days unless its a busy part of the season. Quick work to get you back on your bike immediately only takes an hour or two, as long as its simply a flat or something similar. Their work is always on point and excellent, and they often do a bit of additional cleaning and maintenance. They will also install parts for you, such as racks or kickstands, and will install parts you provide if you request it (and theyre compatible). Going above and beyond like that is one of the things that makes me recommend them. Theyll call you when your bike is ready to be picked up.

The Bike Zone treated me wonderfully. Answered all of my questions and tweaked my derailer. Thank you!!

This was my first time doing business with The Bike Zone. You fixed a shifter that I thought might need replacement. Not only saved me money, but you had it done in one day. Great service and approach. Recommend it without hesitation.

I had a headset go on my very dear to me bike. I called and Collin offered to look at it. I brought it in and could not believe the number of bikes waiting for repair. He looked at my bike and gave a real fair price. He promised it would be ready in 3 days. This shop is always very honest and fair. With the bike boom going on I expected a week or two. Kudos to him and Lisa for running a great shop!

Its an amazing bike shop, the bikes are all organized the prices are fair and the the owners are the best! They usually give me the little change off if Im paying in cash and they gave me free bike lube. I ride my bike there alot and probobly give the most visits and if ever needing a bike mechanic or ever need to visit a bike shop then this is the one!

Very short on bicycles to sell good service on my repairs

The friendly staff make the utilization of Bike Zone worth every penny!!

Dave and Lisa at The Bike Zone are super. They picked up three of our bikes for a tune up and dropped them back off. It was a very quick turn-around. Dave made a few adjustments to my 12 year old road bike and it is shifting better than it has in years! He advised me to come in for a new chain if the gears start skipping. He really knows bikes and the quirks with different models. They are really great people who care about their customers and appreciate the business we give them. If you havent visited the shop, I highly suggest you check it out and experience the great service yourself.

Twice in the last week I have walked in to this shop to not even be acknowledged. The first time there were a couple customers in there, I looked around till all but one left. The second time there were two other customers, neither of which were being helped. Several employees stood behind the counter doing some type of work. Still nothing, not even a “Let us know if you need anything” Safe to say my husband, mother and I will be buying our 3 bikes elsewhere.

Expensive and lacks customer service.I walked in at 11:15am on 6/25/2020Nobody acknowledged me in the store. I was interested in purchasing a bike. I walked around the store and nobody offered to help. The store was disorganized because bikes that were available for purchase were mixed with work orders. I was miffed that store clerks ignored me as I perused the inventory. I guess I will spend my money somewhere else where I could atleast be acknowledged and appreciated. You wont find that here. I do not recommend.

Great place for your bike needs. Repairs as well as new bikes, they have it all. They are extremely friendly and personable. I wouldn’t go anywhere else!

Awesome Customer Service. I visited the store on numerous occasions to find the bike that worked best for me. In my experience, each and every time, everyone extremely helpful. They worked with me to set up my new Trek exactly as I wanted it. Prices are competitive, and any work I asked them to do was done correctly the 1st time and ahead of schedule. Thanks Bike Zone!

No employees wearing masks. Although I had the bikes on the rack, ready to deliver for tune-ups, and intent to buy a new bike for my daughter, we turned around and left. Theyve lost our business.

Very friendly and knowledgeable team working at the store.They were very helpful along the process of purchasing a bike and beyond. Highly recommend for riders of all levels.

Excellent customer service, clean and organized bike shop!!Thank you!!

I have shopped at many bike stores throughout years of training. I find Bike Zone to be at the Top of my list because I always receive far pricing on trade ins, upfront and honest advice on purchases, and goal of providing exceptional service. Being a minister, honesty, integrity is very important attributes. Dave is someone whom I place complete confidence in regarding bikes and as a result, I recommend Bike Zone without any reservations to anyone seeking related services our products.Alvin Johnson Insurance & Financial ServicesOrdained Minister

Always helpful

Dave, Lisa and the staff are very knowledgeable. They will always helpful and will do their best to get you what you need. This is the best bike store in Greece. The Bike Zone is highly recommended!!

What is unique about Dave and his team is their dedication to a persons bikes and their service requirements. Having multiple bikes which span recumbent, mountain, ebikes and trikes means I need a shop with expertise in each of these domains. I know after Dave works on my bike it will return in stellar shape with the gears shifting perfectly, the tires inflated properly, the chain and drive train clean and properly lubricated. With his years of experience as a rider and a shop owner Daves Bike Zone is the place I go knowing I will be treated with respect and my bikes will be treated with optimum care and attention .

The staff has always been helpful, knowledgeable, and gets my repairs done fast, with fair pricing.

Been a long time customer of the Bike Zone. They have always helped keeping my older bike on the road servicing, upgrading parts and accessories right down to unusual ball-bearings. This year I was able to buy a brand new triathlon bike from them. It was an awesome experience just as I knew it would be. Walking out the door knowing the Bike Zone has my new bike covered is a good feeling.

Fast service, helped me get everything on my sons bike fixed up in less than 20 minutes. And they not only didnt rip me off just because I dont know bikes, but they actually gave me a deal because I was getting multiple things done. Really great bike shop.

Great people. Excellent service. They will always do their best to get you what you need. Would definitely recommend!-Doug

You will not find people more eager to make the extra effort to meet your biking needs than Dave and Lisa at the Bike Zone. I got a blowout deal over the phone on a used 21 speed Diamondback Serene. I had not ridden a bike in over half a century and everything had changed.I arrived to pick up my bike a couple minutes before closing; nevertheless Lisa thoroughly explained the operation of the gears. I plan to transition from an auto driver to a biker, so I need a basket and a wrack for groceries, etc. After Lisa showed me the options, Dave offered to put them on. I started thanking them for the special treatment and the message I got, though in different words, was that it was not special, it’s simply the way they do business. It was over half an hour past closing time when he started working.With baskets and wrack installed, it was time to put the bike in the trunk and head home. Oops, my daughter did not have a bunji in the trunk! Not a problem. Dave gave us one, wheeled the bike out, positioned it in the trunk and bunjied the trunk lid down. When we rolled out of the parking lot it was over an hour after their quitting time.Where do you find that kind of service? They need to add a sixth star to properly rate these folks. After all that Dave didn’t ask me to write a review.

Somehow broke my shifter on my new MTB bike. Shane and I found this place online, called and they had the new part in stock. Great customer service, very friendly and informative. Great communication. :) highly recommend!

Although their website states customers are required to wear face masks, not a single employee was wearing one nor could they be bothered to practice safe social distancing. For example, the owner, sans mask, was in a close conversation with a customer —who was himself masked. In fact every one of the dozen or so customers were masked. In addition to violating the law, this gives the impression they care more about themselves than their customers.

The shop has a great vibe... friendly, helpful... no hesitation answering questions...Most recent visit involved a tuneup for my bike before a major out of state ride... no doubt the bike is ready!

Brought my old touring bike in for a routine spring tune-up. Great service right from the start: friendly, knowledgeable intake of info, including a cable problem needing attention. Quick turn-around: 2 daysduring mid-March tune up madness. Friendly chat with the mechanic about the tune up afterwards. Better price than other local ships I checked. Above all: a positive attitude that encourages cyclists of all types and all machines. My go-to bike shop.

Dave and Lisa have gone above and beyond to help my husband to get into cycling. He was a newbie and needed guidance. They were there for him every step of the way. Always ready to answer any questions at the drop of a hat.With much patience. I would highly recommend the Bike Zone.

Very friendly staff, and reasonable pricing. The experts seem knowledgeable and have no trouble explaining ot to new and first timers

Buying new bike. Lisa G. was very helpful in my decision. In the past bike zone has been efficient to get my older bike back on the trails. The people at bike zone make a great team.

They were phenomenal. Problem solved with minimum cost. A return client.

Incredible balance of customer service. I knew little about bikes upon entering and left feeling competent and confident with my purchase.

Expensive but fixed my bike!!

For me, The Bike Zone has the fastest, friendliest, and most knowledgeable bicycle service around!

Excellent turn around time for my repair, wasnt expecting the completed call for a few more days. Great price for my repair also !

Family business, quality work and a quick turnaround. Very helpful people. Always support local.

I highly recommend the bike zone . I purchased a trike on line . It’s been a challenge to keep it going properly . I’m at the upper weight limit of what it can handle . It’s also got electric assist which adds even more complications to the maintenance . I would not go anywhere else for the knowledge of the staff . I feel safe traveling anywhere on a bike they’ve worked on .

They are the best bike shop in the Rochester area. They worked with us when we were looking for bikes and we continue going back because of how great they are.

Took my bike in for an annual check up/tune up. Rides like a new bike! Superior job!

They are great. Always helpful and knowledgeable. They fixed my tire quickly on holiday weekend so i could get back out on trails!👍

I had a great experience. Friendly staff...great pricing.

They know their stuff!

Great selection and service.

The only shop I go to in the Rochester area. Quick service and an incredibly knowledgable staff. If I have any kind of issue, Dave gets me riding again in no time.

I found the staff very professional, courteous and well informed. I will definitely come back again.

Bike zone are experts in cycling and all the things that come with it. They’ll be honest with your questions you might have and are very fair in their pricing

Dave and Lisa are very friendly and helpful. They always take the time to answer my questions and help me when needed. I feel more comfortable knowing I always have an expert in bike repair and advice right around the corner. Kudos to the team !!!

Fantastic people and service!

You have a great selection of bikes. More importantly, your patience, advise, and positive attitude, were key in making our decision. Everyone has product; service and a great sales experience are the true differentiators, you guys stand out in those areas!

They are super helpful. I race in triathlons and needed to swap out my standard crank for a compact (Im getting older). Too much mechanical work for me. Dave found me a gently used Gossamer and got my bike back together in just a day at a terrific price. Cleaned up my aero bars and brake hoods for no charge. So terrific to have a local bike store on the West side.

Been avid mountain biker for the last 20 years and have not only bought many bikes from this shop, but always my first choice for repairs and maintenance (when I get in over my head). Dave is great to work with and Justin has always helped to get my bike back on the trails in a pinch. These guys have high integrity, know their stuff, and have a lot passion for bikes....highly recommend this local bike shop!

Great people and great service !! Highly recommended !!

This is a great small business. They are always very helpful and are always very considerate of their customers.

Meh theyre nice people but Im not impressed with the mechanic. I bought an internet direct bike (Mongoose Elroy Gravel Bike) and took it to them for a tune up. I told them it was an internet direct bike and It was brand new and that I wanted a tune up to make sure shifting, brakes, etc were all adjusted and OK for me to start riding it. Honestly, Im not sure if they did anything. The disc brakes still barely work and they rub, the shifting is OK, the chain doesnt look lubed, no evidence of any lube applied to bb or headset etc. Maybe they were mad that I didnt buy the bike from them so maybe they didnt really care, which if thats the case is a bummer because I purchased a $600 Trek Hybrid for my wife from them and I also purchased a $700 Raleigh Hybrid from them for me (granted this was 5 years ago) but I wanted to try a road bike so I didnt want to spend much so I purchased a cheap bike from the web to try as my first road bike. Forgot I’ve purchased mirrors, bells and other accessories from them too, so I’ve spent money there. 3 starts because theyre nice and my experience with the other bikes I purchased there was positive. But now I have to take my bike somewhere else for a tune up. Plus eventually I’d like to have the rear cassette changed out and I’ll need to pay a bike shop for the parts and labor, but I’ll have to take it somewhere else now. I figured they wouldnt have cared where the bike came from as the profit margin in service has to be better than selling bikes and theres no carrying cost to offer service so youd think theyd want the service to be excellent so that people would keep coming back for expert service which I would hope is very profitable for them. Oh well, there are a lot of other bike shops in Rochester. Just a bummer since these guys are close to my house and I used to go to their first shop on English Road back in the day. Id possibly buy a new bike from them, but service, especially if you didnt buy it there, Id go somewhere else for service. I hate leaving bad reviews, especially since I know running a small local business is not easy and they seem like nice people, but I felt like I should share my experience.