So a salesman by the name of Jason Larson scammed me on my trade in he made me pay the tax of a full price and then sum for a iPhone 13 pro max 140 sum $$$ and my monthly bill was going to be 20$ for the phone it is now almost 50$ for the phone. I traded in my iPhone 10 at a 800$ value he still has my old phone. Still hasn’t processed the trade In. A family member who bought the iPhone 13 pro max outright at Verizon only paid 37$ in tax and another family member who traded in there iPhone XS paid 3$ in tax. I’ve been taken advantage of and do not recommend doing business with this store they are a bunch of crooks. Hoping the management sees this and deals with the employee and makes this right.

This Verizon location is wonderful. They were very friendly and helpful. Last week my parents went there and got new phones and had a great experience. I had to go in today to get help setting up phones, and the sales associate was awesome. I didnt catch the associates name but they sit right next to the door on the right side when you walk in. I will definitely be back to that location for anything in the future. Thanks for such great service!

I wanted to try new phone the galaxy z. But I couldnt because I had to pay $180+ just to get it. I love how they uses to help balancing the bill and help you get new phone but no help at this place. I have pay my phone very gud never got behind. Also the service are no good no more I get non service all the time.

This has been a great experience so far. Jacob Coleman helped us purchase out phones, and gave us a great deal! Furthermore, everyone at the store has been friendly, professional, and they also have been assisting us with any questions we have had pertaining to our phones and services very clearly. I feel confident that my service will be great from Verizon by the demonstration that this store and Verizon have provided as their superb level of customer service. Thank you very much for the phones and great service Verizon crew!

We visited our local Cellular Sales in Rio Rancho, to upgrade our business line. We were very pleased with Jacob Coleman, as he went above and beyond with making sure we were getting the best plan/product for our business. Even when we had questions regarding the services on our plan Jacob was able to answer those questions and check to see if there was anything else we needed. Thank you for your awesome help!

Jacob was very helpful. He helped me pick the perfect phone & accessories, set it up & answered all my questions. My experience was very pleasant.Thank you Jacob!

All Staff very knowledgeable and nice. You feel very welcome here.

Terrible customer service! I purchased 2 S20 phones and transferred a new phone line. I was offered a buy 1 get 1 half off promotion. They had to order one of the s20 because it was a s20+ so I took an s20 in the mean time. When it came in we made the switch all is good untill I get an email later saying my promotion is now invalid. I go back to the store and they tell me they will take care of it, they need to get a hold of Chris but will take a few days. So about 5 days later on the 14th day and the last day I can return my phones I get a text from Emily saying she has a ticket in to fix our bill credits and will update me when its fixed. Two weeks after the text no update. I call Verizon. Verizon puts in a request on their side to fix it and says I need to go back to the store and request again they put in a request to Verizon to fix it. We go back to the store and are asked what do we want them to do about it! Emily tells me she is being ignored by Chris the person who needs to fix the issue. Well that is exactly the problem! Find someone who will fix it! I keep getting excuses that its after 5, well most people work till 5. Ive been with Verizon for 20+ years and have never been treated like this.

Good customer service. Ive never really enjoyed going into the stores because of how pushy the sales associates are. I get that theyre just doing their job, but I often dont feel welcome there just because they always try to sell me more things than what Im wanting even after stating I dont want those things. Again, I understand theyre trying to give me as many options as possible, which I appreciate, but it can be a bit encumbering at times. But they are very knowledgeable about their jobs and are helpful!

Miguel, who sold me a new phone and helped set it up several months ago proved to be very helpful once again. I was having an issue with voicemail and couldnt find a solution online, so I took it back to the store. Miguel helped me get it corrected, even calling Verizon Support for what turned out to be a somewhat unusual problem. Very professional!!!

Mark Garcia was the rep who helped me. He was professional, knowledgeable, listened. Great person, in out no time. My experience was wonderful. This is one of many reasons why I stay with Verizon. Quality

Very helpful. And great deals

We didnt come in to buy anything -- we needed help with our malfunctioning phone. Unlike at some other places, the fellow who helped us was unhurried and friendly. He listened patiently and assessed the problem, competently corrected it, and we were on our way. What a difference from places and employees who dont have time for technical support or anything else but sales and you can be sure that when were ready to make our next purchase, well return here.

The store associate, Jacob, was awesome. He helped my fiance and I get new Galaxy S 21 Ultras, and was very entertaining. Thank you, and I will be coming back for the superb customer service!!!

Carla is a blessing to have there! Let me tell you about my day.My phone had fallen and the screen cracked making it un usable. My phone is my life, I work, monitor my kids schooling and all my documentation is done through my phone. So when it broke I was in a panic. I went to another location by the Walmart in Rio Rancho. The person there was very unhelpful, and did not seem to really care to help me. With barely any effort in to helping me. I left in tears worried about how will I be able to afford this and not lose work, photos and the rest of my data. Not willing to give up.I went to Carlas location. She was friendly and realized I was upset and relieved my stress in a professional, caring manner. She listened to my concerns and fears. She search and found the best and affordable options for me to resolve my phone situation. She took care of it in a quick and effective manner. Carla gave me knowledgeable and clear answers all my questions. She even helped me complete the smart switch prevent a major loss of 9 years of photos and data. Carla is wonderful person and I am very thankful for her time and patience. I will be a constant customer of hers for all my Verizon needs. Thank you again.

Carla was the best customer service representative I have seen in a while. Awesome help

The staff at this particular Verizon is great! They have always been very helpful about the use of my cell phone. Jaime, the manager is wonderful! She has always been helpful and aware of costs. She has answered all of my questions. She has always helped me about the phone screens over the years. In conclusion, the staff has always been concerned and helpful with every phone that I have bought. I am a long term customer of Verizon. Excellent store!

Great deals on iPhone 12 right now. Transferred everything over and gave me a personal cell to follow up if I had issues. Phones are pricy, nice to have good service too.

I work with the best sales lady her name was Jamie if you guys ever need any phone or service ask for her real professional

Jason is amazing! I really needed help making a decision about what device to choose and he helped me find the perfect device for my needs, hes also super fun to talk to! Made shopping for a new device a fun experience!

I am so pleased with the service I received today from Jacob Coleman. From the minute he opened the door, to walking out he was awesome! He took care of every aspect associated with setting up a new phone. I will definitely come back here to Jacob and recommended him to others! The knowledge he possesses is superb! Thank you so much Jacob.

My wife needed to get a new phone right away and Cellular Sales Rio Rancho was able to schedule an appointment in an hour. Everyone was masked in the store and our sales person Jaimie Walker was excellent. Choosing a phone is not an easy thing and Jaime helped us make a good decision. She set up the new phone very quickly transferring apps & data and setting up email accounts. I highly reccomend Jaime and this store.

I had the best experience buying a phone with Carla today! She greeted me right at the door and got me set up with a new phone, case, screen protector, and popsocket in under an hour! Her customer service was beyond excellent! I felt like I was talking to an old friend as she quickly delivered everything I was looking for and more. I am in love with my new phone and she really listened to what I needed for my personal and work use. I couldnt have asked for a better shopping experience and I highly recommend going to see Carla for any of your phone needs. I learned a few tips and believe I got exactly what I was looking for at a good price. I will definitely trust her with all my phone needs in the future and recommend her to my friends and family!

Such a great experience! As soon as I walked in, I was greeted by Carla. She was incredibly knowledgeable and helped me with exactly what I needed. Didn’t feel pressured at all to get into anything that I didn’t want to. Will definitely be coming back here in the future! 11/10 recommend

Jacob helps me when he calls periodically & the sale of the new LG Stylo 5 went so smoothingly & fast that I was not late to an appointment soon after. I highly recommend Jacob! Pat L

Great and friendly staff. Worked with Jacob and he was amazing. He made out experience feel safe and also fun. He has a great personality and sense of humor and made purchasing multiple things easy. Definitely recommend him and also this store. Even the managers were super friendly and very educated.

Jason was excellent..Very happy with the service..

Great people who are happy to help you out. Jacob knows his stuff really well and went out of the way to make sure that my needs were met. Id recommend him to anyone who needs great service!

Very friendly staff. I visited this store about 2 months ago.Chris helped me get new service on my phone from a previous account. Extremely helpful and patient.Definitely my go to store. Thank you!

Jason gave great customer service AND solved our problem! So happy and relieved.

Jaime is amazing and has tons of knowledge! I would highly recommend asking for her. Not pushy but still makes recommendations to make my life easier!

Went in to check out an iPhone to ensure all was okay with it (obtained from a close friend/co-worker). Representative immediately asked me if I found it? He made me feel as if I was an inconvenience for coming into the store, was more concerned about his conversation with his co-workers and ignored a question I asked. He handed me back the phone with, perfect match its an iPhone 7 and have a nice dayas his reply. Not trying to be overly sensitive about this visit but it indeed lacked the luster and refinement of Verizons exceptional customer service Ive grown to admire.

Jacob with so very helpful my husband and I as we were getting our 1st phones and he went out of his way to help us get warranties and everything else set up its young men like him that make it worth while to shop in your company.

Bought phones for Christmas gifts and was very pleased with the service we received. Chris was helpful, took time to explain the deals and options as well as follow up calls to make sure we received everything. Great service!!

This is the place to get your phone. These experts can get you the best phone and service to fit your needs. They have all the accessories you want for your new toy. You will be happy when you leave.

Jaime assisted us with two new phones and was very professional. Setting up phones take time and people need to have patience. The process was easy and friendly. No pressure sales and clear instructions of the process and billing.

Had a terrific experience in store with Chris claxton. He was very knowledgeable and personable. Followed up with us to make sure everything was working well and that we were satisfied. Will not go anywhere else for phone service.

This store is the most customer service friendly Verizon store we have visited. Special shout out to these consultants Jacob, Jaime, Isaiah. You are amazing at what you do, and continue driving that great customer experience.

Jamie was helpful and wonderful and patience with us she is the true impentmy of a great employee I cant say enough of what a wonderful person she is Verizon should be proud of having such a hard worker and a wonderful person

I would like to give kudos to Mark Garcia for his technical knowledge and professional demeanor he portrays at work. This is the second time he has helped me and my wife with the out most professionalism and good attitude. He is certainly an asset to the Verizon store in Rio Rancho. Thx Mark,,,,,,Gabriel Baca

Jeff Meyers made my daughter and my experience extremely painless at our visit to purchase new phones. He was extremely knowledgeable of both the I-Phone -X and the LG-V40. We purchased both phone. We where there about an hour and a half. We are very exited and having fun with the phones. I have been a Verizon customer for many years. This has been the best experience I have had with VERIZON. IN THE Past I have spent up to 4 hours with changing phones. Thanks Jeff great job. Don’t leave

Worked with Jeff Meyers. What an outstanding salesman he is! Hes such a thoughtful and nice person to work with. He went out of his way to make sure I got the best deal and the right phone for me. He is truly an asset to Verizon.

Great customer service! Mark has helped us twice with purchasing phones and hes great. Good comfortable setting and knowledgeable staff!

This was not a good experience. I went in to get a new phone that I had ordered. I waited for over an hour without being helped and finally walked out. There were only three associates on the floor and they were not doing anything to move their customers along.

Jamie and Jeff G were beyond wonderful.I was so frazzled and they were able to fix my problem and guided me through a new phone purchase. I will definitely be recommending them to all of my friends. Five Stars🤗🤗🤗

Jacob was unbelievably professional knowledgeable and courteous. The best person I could have asked for to help me with my wonderful new phone!

I was very impressed with this Verizon store. We bought two brand new phones online and the store on Coors across from the mall refused to help us. The customer service was absent. We went to this store and all the people there were very friendly and professional! They helped us to transfer our Data and set up the new phones. I will always go there to make purchases from now on. GREAT STAFF!

This store provided excellent customer service. One of the representatives, Gabe, was extremely helpful. I ended up upgrading my phone with his help and was amazed at how well he made the process of upgrading and trading in phones go smoothly. Thank you Gabe for making this experience so pleasant!

Carla and Jacob are absolutely wonderful. Very professional and friendly. If you have a chance and are going to Verizon go see them !!!!! By far the best customer service experience I have had in a long, long time. :-) :-)

The staff is very adequate and knowledgeable. Jacob helped me get into a phone that, for me, is very easy to use and understand. His knowledge of the phones and different plans is exceptional.

Isaiah is the best. This was the best customer service experience I ever had and Ive been in Retail and Tech Support for 30 Years. Isaiah met me as I was climbing out of the car. He got even better from there. He helped me fix admin issues on my account; I brought my own smart phone, he got it set up for me, migrated my contacts from my ancient flip Phone (yes, really). He hooked me up with a Tablet cheaper than I could have got anywhere (I aint tellin). He then got me the best rate for unlimited service.

Every time I have an issue, I go see Jaime. She makes sure my problem is fixed before I leave the store. Jaime knows everything about this business and even reviews my account for me and always applies the best deals, like the insurance on every device and even found me a loyalty plan that I didnt know existed. I refer all my friends to her.

Jacob Coleman was absolutely AMAZING! BEST CUSTOMER SERVICE EXPERIENCE EVER!!! He earned our business from TMobile, we made the switch, and my husband and I are so glad we did! He is definitely the best part of Verizon!

Jason went out of his way to make sure I got what I needed. Transfer of data to new phone was seamless.

I lost my phone and Nate was able to deactivate it and get me a new one before anymore damage could be done. Well going in later in the week, convinced me to switch to iPhone from Samsung. He also made the setup easy and fast and switched everything over with ease.

Nice Store, Friendly staff! I went in to get a replacement glass screen for my wifes phone. they didnt have any that fit her phone because its not a Verizon phone but they did have a new tech, a new kind of chemical that you just wipe on the phone and I went with that. I was able to sit down and visit with the guy while we waited for the chemical to cure on the screen of the phone.

I came in to have my protective screen replaced. Jamie took her time and did a fantastic job! I highly recommend this store. Ask for Jaime. 😎

Jamie and Mark figured out and fixed a big problem I had with my iPhone. Many thanks. I highly recommend these two professionals.

We have a Moto Z2 force on our account that stopped working. It powered down and did not turn back on. We went into Verizon that day and placed an order with Motorola to get a free phone under warranty since the phone was not old. We were told the phone would be shipped to us within 5 days and we would be without a phone. Verizon kindly lent us an older phone in the meantime. After day 5 and not receiving any information, I reached out to Motorola requesting an ETA. They advised they never processed our order. They also advised the model we have is being recalled and they were going to stop producing the phone. After multiple days of arguing with them, we went into the store again and met Isaiah Garcia. Isaiah assisted us in no time. He contacted Verizon and got us a phone with the company within 2 days without going through Motorola because it was still new and under warranty. I really want to thank him so much for all his help. The experience was more smooth for us and got us another phone in a timely manner. He turned my negative experience and problem into a quick solution. I would recommend him to anyone!

Tyler was great to us. He found the perfect phone for me and saved me money well. I couldnt be happier. He was very pleasant and will come back to see him again on our next phone.

Very helpful representatives. Helped me get a new phone and lower my bill! Chris was great ask for him.

All the representatives that were in the store were helpful in transitioning from a previous service that I was very unsatisfied with. Thanks especially to Carla for all her help. Save a lot of stress and shop here.👍👍

Jacob was super friendly and helped take care of all my needs! I highly recommend this company and the staff is amazing!

Great customer service. I would definitely recommend this store to friends and family. I’ll be back.

I just love Jaime. She is very passionate about helping others and making sure we are happy with the products and satisfied with customer service.

Jeffery Gomez made upgrading my phone very easy. He had many different phones in stock and accessories. He took the time to install the screen protector, case and transfer info from old phone. Highly recommend.

This staff is intelligent and well-versed on the Verizon programsif you need a quick resolution to a problem please go by there

I would like to HIGHLY COMMEND Sales Rep Brandon Johnson for the magnificent manner which he sold me my LG-V20 Smartphone.He went beyond sales to educate me on how to operate it. He impressed me with his politeness, patience, and high caliber Knowledge of the business. In this day and age, it is very rare to find a person with such a great personality !. I certainly believe that he is a tremendous asset to your company !!!Sincerely & Respectfully,Michael

Jacob was a very knowledgeable helper. Answered all of my questions very polite, will comeback to him alwsys.

Was on vacation passing through and needed help with my phone and Jaime helped me out a lot . am very grateful for her help

Jacob Coleman is an awesome salesman. He helped me very much in purchasing a new phone. Jacob spent over an hour ensuring I had the right phone, and helped with set up.thanks.

BEST experience at Verizon ever! Jake was AMAZING. He is so friendly, professional, and knowledgeable. Literally had answers for all of our questions, helped us with EVERYTHING we needed. Ansolutely 5 stars! And then some!

Amazing customer service. Would recommend. Very friendly and helpful staff as well.

This was the MOST pleasant and stress less experience I have ever had with verizon

Mark was absolutely fantastic. I had problems before be remembered and helped me vet a new phone. He was a very very patient young man. A true asset to Verizon.

Those Guys Went Above the Call of Duty. Best Network I would say.

I stopped in today to purchase some wireless earbuds and had the best experience ever. Savannah Garcia took care of me got me the best deal and explained clearly how the product works. She knows her job and the products well! She was extremely courteous and professional. Ill be honest with you if more sales reps were like her then people would make more and serve more customers. Next time I need great service and awesome products at the best price around with a heaping dish of great customer service im going back here to see Savannah Garcia! I hope her manager sees this and takes good care of her because people like her are hard to find in this working world.

Tim and staff were very patient and made sure I felt comfortable and had the best price and service possible!

Very fast service when compared to other Verizon stores. Jeff was very helpful and knowledgable I was in and out in no time at all with a new phone and lower bill.

Savanna at the Rio Rancho location on 528, she is amazing. She knows what she’s doing, can help you with any questions you may have, I’m an Apple technician, and she is great at Apple products and droid. She loves working with people, She is the best person to go to at Verizon

Brice was professional and personal. We came in with questions about our plan and got more Data for a fraction of the cost expected. Great experience!

At age 64 I came to get my first smart phone. I was nervous because of my lack of knowledge. Mark, my sales rep, quickly put me at ease. He is not only has the knowledge he has the ability to share it in very easy to understand language. He told me to come back if I need help and I have. Each time the staff has answered my questions, given me more instruction and most of all treated me with respect.

MY EXPERIENCE AT THE VERIZON STORE IN RIO RANCH WAS ABSOYLETY AMAZING. THE CUSTOMER SERVICE. ME AND MY DAUGHTER RECEIVED WAS OUTSTSNDING. THIS IS WHY I WILL NOT SWITCH MY SERVICE TO ANY OTHER. YOU GUYS ARE GREAT.THANK YOU,ONE HAPPY CUSTOMER

Thank you for always fixing the problem.

Nate is very knowledgeable person, made my visit for a screen protector easy both times I was in there.

Not enough people working. Had to wait too long in my opinion

Mark and store is very good I highly recommend this location.. Tim is also good

Though I have found getting a new iPhone is not necessarily the easiest process (from past experience), Mark walked me through it in minimum time, even with the backup from the iCloud and repairing my Apple Watch. The explanation and application of the Liquid Glass screen protector was awesome. Glad we now have our own Verizon Store close by!

Needed help with moving APS from defective phone to replacement. Tim was able to do it for me. He was very nice and explained how and what he was doing. When G5 becomes available Ill be back to purchase a new phone.

They will forget to tell you all the hidden fees, so just fyi when you get your first bill it will be about $130.00 more then what the representative have shown you. Also you have to go there about four times before well end up with all the correct information...

What a great experience. Tim was curtious and patient. 5 star service.

Mark was so helpful, the staff at this store are top notch and on their game.

Last night we went to Verizon and Savannah G. Was very helpful with everything. She did 3 things for us and made it seem so easy. Thank you for being so helpful.

David was an awesome guy to work with! He helped my boyfriend get a line at Verizon and even though there were some technical hiccups he still had a great attitude the entire time and was very apologetic! We highly recommend seeking out David, but the other employees working were also very friendly and welcoming!

Came in to upgrade my phone and watch. Mark helped out immensely and was great to talk to.

We are currently in this store. Have been here for about 30 minutes and neither of the sales guys has greeted us, or made it a point to say they will be with us in a bit. There is also another lady waiting and they havent spoken to her either. A couple just walked in and they waited to be greeted... nothing so they walked out. HORRIBLE customer service! Absolutely HORRIBLE!

Very pleased with the set I received today. Mark was very helpful and knowledgeable. All my experiences at Verizon have been pleasant which is why I will continue to be a customer and recommend them to my friends

Store manager, jaime is amazing. Knowledgeable, helpful and kind!

Came in to purchase screen protectors, salesman (Micheal) started looking into our account noticed a glitch on the account, guided us into the right direction onto getting the issue taken care of. The customer service is over and beyond,we have really had a great experience, I would highly recommend this store to other people.

Jason was great. Very knowledgeable.