The team here is awesome and so helpful! We appreciated the service from Jose and would be happy to go here again if we need!

The crew here were awesome and got us all taken care of with our phones. Very friendly service!

This metro store is wonderful. Everytime I have been in all the employees have been very friendly and helpful.

FOR CURRENT SERVICE HOLDERS: Employees dont know what theyre talking about when it comes to phone features. Do your own thorough research before this place screws you over with a phone you dont want. In the event you do get scammed by them, good luck getting any kind of help from the manager of the store who is only looking out for his money at the end of the day not the loyalty to his customers or prospects of new customers. FOR NEW CUSTOMERS: Do not recommend this service to anyone no matter your budget. Not worth the headache when an issue does arise. If you absolutely have no other choice then steer clear from this location at all costs.

Employees are completely unfamiliar with their phones, plans and fees plus the insurance they offer is a scam. Youll pay an insane deductible for a refurbished outdated phone that youll have to get from a 3rd party insurance company. Good luck getting that in a timely manner. You can just buy a brand new current model phone for the same amount of money youll waste on premiums and the deductible. Cellular/Data coverage is sub par.

Amazing Service with Exceptional Professionalism!! Personally, Eric is friendliest, customer-service professional I have met in Rio Ranch, New~Mexico!! Please visit Him...he leaves you with a smile and a friendly gesture that makes life exceptional. Go see Eric...Superior Service, Knowledgeable, Friendly & Passionate to leave you with a smile!! 5 Stars All~The~Way!!

Their return policy is a scam. After being with them for 3 days they refused to refund me 116 dollars because I had my number ported out? Where is that in the contract I signed? Because me and 2 metro employees couldnt find it yet I was still denied. And so either I lose my number which all of my profession contacts, drs, potential employers, relatives, and friends have or I dont get a refund? Thats pretty shady. You know its bad when I couldnt wait to sign back up with sprint. Yes, you read that right, Sprint has better customer service. Metro PCS, thank you for screwing me out of 116 dollars. I sure hope it was worth it. After this Im going to the BBB, corporate, and every possible review site. Oh, lets not forget all of my friends and family who have metro who already arent too pleased with them. Oh well, you get what you pay for. Scam artists.

Everyone is so helpful there. Never had a bad experience, staff is always friendly and answer any concerning questions. Theyre great

This store is a joke, the employees are rude as hell, even you walk into the store the girl acts like youre bothering her. I talked to the manger on duty who then wanted to argue with me too. I asked for his managers name and he refused to give me that info.

Ramon & Erik deserve continuous High-Fives! They are knowledgeable, patient with customers and questions, all around the BEST to work with!

Guy said glass screen protectors was free with the new 4 phones. Then we got home and found out we was charged extra. And now are phone keep going off and saying we didnt make a payment.

Great store, customer service. Would recommend to anyone who needs prepaid cell service!!

I have been to a lot of Metro PCS stores this is the best the best service I have received

Very bad customer service over the phone,the gentlemen that answer the phone sounded very unproffesional i told him i rather call another store.

Nice walked in and got a phone with service for 75 bucks

I switched over today and not only was it VERY easy and fast, but it was the best customer service ive received. I have 0 regrets.

Horrible customer service both times Ive been there the KIDS working are lazy, rude and very unprofessional!!!! It doesnt seem like the employees or Metro by T-mobile dont really care about loyal customers who pay their bill on time every month for years, I dont recommend this service to anyone!!!

AWESOME customer service. Glad that we switched.

Great plans and phones as well.

Horrible Customer service..They dont know their head from their ASS!

Very friendly and knowledgeable