Carmens service was exceptional with my two vehicles that were in for service last week. Things didnt quite go as planned with the first vehicle, but Carmen was quick to pick up the phone and let me know that the promised time was not going to be met- no problem....communication is everything. On Friday she called me after I didnt make it by to pick up my truck when I said I would (on Thursday afternoon). She just wanted to check and make sure everything was okay.I will ask for Carmen by name going forward when taking care of my vehicles.

On 3/9/2021 I arrived at 10:17 am for my scheduled appointment for my courtesy state inspection. My truck only has 9000 miles on it. I expected to be done in less than an hour. At 12:05. I went to the service area and asked about my truck. The service adviser said let me check on it. He returned and said its ready and apologized for my wait. The time was now 12:20 pm. Im not sure how much longer I would have had to sit in the waiting room had I not went to check. This was an unexplained and unacceptable experience. I will go to the original Richmond Ford for any service in the future.Jerry Parsons

I took my 2018 F-150 in on 1/29/21 for services including oil change, tire rotation, check engine light diagnostic, and state inspection. I was happy that the check engine light issue was covered under warranty. I was upset that I arrived to pick up my vehicle and noticed that the new state inspection sticker had not been put on there despite the old one being scraped off and my invoice showed the inspection was completed. I was able to speak with the manager Chris when picking up my vehicle. I was beyond frustrated at this mishap as my inspection expires this month and I live across town. Chris worked hard to resolve the issue. He had my truck picked up from my home in Midlothian this morning, took it to the dealership, finished the state inspection, and returned back to my home WITH a full tank of gas which was an unexpected bonus I did not request. I commend Chris, Kent, and his team for rectifying my original concern timely and professionally.

I needed some new spark plugs and they were able to hook me up with quality product at a great price. Thank you Richard and Ricky

Helpful advisors and good service.

Good