Whitney is always very honest and willing to help explain any issues. Ive been coming here for about three years and hes helped me out everytime.

Hands down the best experience Ive ever had with an auto repair shop. Ive been taken my Honda CRV and my Honda Fit to Whitney for a couple years now and its always been the most pleasant experience. Hes always honest and someone you can trust to know hes not ripping you off and always does quality work on your car. I cant recommend this place enough - you should absolutely give them your business because they deserve it!! I wish I could give more stars!

Excellent service knowledgeable staff and just all around user friendly

Ive taken my vehicles there for several years now. Great service. Fair pricing. Great communication and fast turn around. Cant speak highly enough about these guys! Don and Whitney are fantastic!

Great honest people. Great service. If I drive it, Virginia Import services will make sure it stays running reliably. No need to go anywhere else. Thank you Whitney and crew for always keeping it honest and affordable.

I have been using Virginia Import Services for more than 10 years. They are excellent. I absolutely trust their advice. Never had an issue with them. They are always busy so I usually have to make an appointment. Busy is a good sign.

Great service for your import car needs. Knowledgeable staff that work with each customer one on one to make your visit better with explanations not high prices. I highly recommend them!

Been using VA Import for over 20 years! Trustworthy. Now my grown daughters go here & I dont worry about them getting taken advantage of. I have had bad experiences with dealers trying to find things that need to be fixed when there was nothing wrong. That has never happened with Don & Whitney.

We have been going to VA Import Services for our Honda needs more than 25 years. Excellent

Great service. Reliable and honest with what is wrong with your vehicle.

Whitney always takes excellent care of our cars. We have been a customer for 20 years. Great, reliable service.

Very reliable and trustworthy, always trying to make car repair a positive experience that wont break the bank. Whitney is the face of th he business and is great. My only complaint was that they mostly just work on Japanese models (Honda, Toyota, Nissan, etc.). I would recommend them to anyone.

Very pleased with the work done to my vehicle. The cost of parts and service was very reasonable and I had my vehicle the very next day! Ronnie was courteous and professional and took the time to make sure I didnt just waste money on extra maintenance but only got done what was needed instead of just blowing it on more than what was necessary. Very trustworthy shop from my experience.

These guys are like family. They treat your vehicle well and they treat their patrons with respect and appreciation. No need to look farther for honest mechanics

I have been going here for years and they are definitely my mechanics of choice for my Toyota and Honda vehicles for routine maintenance. No problems ever and I feel they are fairly priced. Often busy, so best to schedule an appointment.I do tend to go to the dealer if there is an emergency item just because I live on the Southside and I know its sometimes tough for them to fit in walk-ins, but they have rescued me a couple of times when I have had issues on this side of town (busted hose, etc).Honest and fair. Highly recommended.

Excellent service! I walked in and was able to get everything I needed done in a couple days. Great communication and very competitive rates. Highly recommend!

Best Import Mechanics in Richmond! If you ever need any work definitely give them a try you will be very happy you did.

Very knowledgeable technicians and fair prices, I would recommend Virginia Import Service to everyone I know

These are my guys! Always fair and straightforward, I never go anywhere else.

The best Japanese import car repair place in town!

To me this is a trustworthy place with good rates that are hard to come by! Everyone here is friendly and truly helpful.

I am torn here, service and work on vehicle was fine. I did not feel as if they wanted to take advantage. But, one employee in particular was extremely rude to me in the parking lot. Down right mean in fact. For this and this alone I am posting a negative review. This is for the big bald guy with a gray beard. Work on the attitude my friend.

Whitney is great and knowledgeable!

I took my 1996 Honda Odessey mini van to these guys for a 180k overhaul. Money well spent. My baby runs like new!

Always honest and fair. Work quickly. I havent had a single problem, and Ive found that hard to come by.

I trust these guys. Been coming to them for 10 years. Beats going to the dealership or a jiffy lube by far.

Best place in the Richmond Va. area for all your import auto needs.

Today was my first visit. I was very pleased with their knowledge, desire to help, and correct diagnosis without during more work than needed. I spoke to a 10 year customer while waiting who shared their pleasure in working with Whitney and don. I plan to have my work done here in the future for my infiniti.

I am reposting a review that I previously posted over 2 years ago. Apparently my review and the other negative reviews have been removed since my last review. I am reposting because my experience was that of being taken advantage of and lied to. I took my 2000 Honda Accord here on two separate occasions due to a recommendation from a coworker. The first time was for an oil change and tire rotation. The service went as planned and was priced competitively for the area. My second time using this shop was for an oil change and to have the fan for the heater/air conditioner fixed. It was blowing very little air and was making a very loud buzzing noise. They told me that the fan motor was damaged, that the copper coils in the motor showed wear and that it would need to be replaced for a total cost of more than $200. I declined the service and took the car home. I opened up the fan which is located under the dash. The fan was completely filled with leaves and debris. It was so full that as soon as the fan was removed it went all over the floor of the car. I removed the debris and replaced the fan. The problem was solved. It was very clear that they did not actually look at the fan or investigate at all despite a lengthy story about what was wrong and why. I have virtually no knowledge of cars and didnt have adequate tools. The total time for me to perform this operation was approximately 15 -20 minutes. As I said before, this shop was recommended to me, but I would urge caution. I have full confidence that my particular case was not a misunderstanding or miscommunication. I discussed the problem at length with the mechanic and was lied to so that the shop could make a quick $200.

They are excellent mechanics and excellent customer service

Yeah, dont come here if you have a Honda go to wallace automotive they will treat you right plus they only work on Hondas, I dropped off my honda civic 2004 hatchback si, to get the door handle fixed and the airbag sensor problem fixed and the key fab to work again. Come back to my door panel hanging off with no clips to hold it on what happened it was fine before,but now its not how I left it.They wanted to tell me thats how it showed up bullshit, I argued with some service guy for like 10mins till I got him to fix my door panel and the passnager key fab still dont work, I was done with there bs and I spent $690 and they still cant do the job right. I just wanted my car back and get the hell out of there. Oh plus there was white paint marks on my black civic. Which means my car touched something else which I was pissed about. Plus my back seats where lowered down. And I had to reset the one touch window control my self . So if you own a Honda dont come here.

Ive been using VIS for over 15 years now. Don uses the manufacturers authenic parts for repairs, not cheap knockoffs. When I call them on the phone for an appointment, Whitney remembers what type of car I drive down to the make and model. I swear this guy must have a photographic memory. VIS keeps in touch with me through th repair process letting me know what need to be fixed and when it will be ready for pick-up. Their estimates are usually right on and sometimes even lower than expected. I certainly will not take my vehicles to any other garage.

Very honest and fair. Great overall service.

Awesome every time. .

Excellent experience