Bought new tires but bad customer service, waiting time really bad, scheduling cancellations several times and auto service bad too. Weel works bad store, not recommended at all :(

I took my car in for an alignment in the morning 2 days ago. They told me someone would call when it was ready. At 4:45 I called and was told that they had called twice (nothing in my call history) and that they were closed and I could pick up my car the next day even though the website said they were open until 6:00.I went the next morning and picked up my car. All the way home, it pulled very hard to the left. It would literally change lanes within 50 feet of taking my hands of the steering wheel.I took the car back again the next day at 8:00 a.m. to have it re-aligned. They said again that they would call when ready. No call from Wheel Works by 1:30 so I called. Yes, your car is ready the person told me. I went and picked it up. It still puled to the left. I went back and got a refund. While checking the paperwork filled out by the technician named Carlos it was obvious that he was careless in his work. The paper from the first alignment showed the car had 35 lbs of pressure in each of the tires. The car had been sitting for over a week and I dont remember when I last checked the pressures and filled the tires. I mention this because when I brought the vehicle back 24 hours later to have it realigned Carlos had in tire pressure showing a range of 28 to 34 pounds of pressure in the tire so I assume he never checked them the first time. Whatever the issue is, Carlos is not very good at alignments. It wasted alot of my time with the multiple trips and no car overnight. I need to find some place else to go for an alignment so I will be spending even more time on this. Carlos made no apology and was clearly ambivalent about his work.I would not recommend this store.

DO NOT TAKE LOWERED CAR HERE!The store manager that was on duty the day I went gave great service, and ensured me that the car was gonna be treated right, later called me saying my car wouldn’t be able to get on the alignment machine because my car was too low from my coilovers(IMO my car is not even close to low). Went to a different shop for an alignment where I thought no way I was going to get up there considering these guys couldn’t, got up perfectly fine. Don’t know what happened at wheelworks but don’t want to give a 1-star because the office service was great.

Thanks Mike, Ryan and Rivas for your help!

Was good. Just took a little longer than expected. But no regrets. All good.

Do I really have to give a star???? I went there with my car that barely made it to the shop without shutting down. They checked the battery and I was told that they were bringing a new one.... literally 2 hrs later I was told they sent the wrong battery and that the one my car has is RARE, that the only place that had it was Stockton and instead of the previous charge of $159, I would end up paying double. Well I almost went with it because I really need my car to go to school and get my kids. A mechanic friend told me to tell them that never mind and to place my battery back and recharge it. Well they said they don’t recharge batteries but they will power it enough for me to get home which is a few blocks away... they did not like the fact that I refused to pay double and to make them put my battery back... turns out Costco has my kind of battery for $80!!!!!!! Yeah it’s smaller and different brand but that was the battery in their manual book. My friend placed it and my car sounds like new!!!!!! PLEASE ENSURE YOU ARE NOT GETTING RIPPED OFF and get info before paying. They can tell when someone is in a desperate situation and are fast to take advantage of anyone!!!!!!!

Super fast and excellent services for great price points. The gentleman I met here were helpful and knew what they were talking about. Will be coming back!

Stephen and his crew they were great they change my tires so quick very good services and good prices

Work was done ok. Their was confusion with the discounted pricing program I was using. Up sell was an issue also. Not in a nice area. Be careful if you take a walk..

Love this place! They really take care of their customers and are super friendly. Never had a bad experience with them. Ask for Victor he is the best 😃!

Ive had good experiences at this Shop. So I was pretty surprised when reading some of the negative reviews. The shop team along with Victor have been great. Although they do get busy, they get the job done.There was one instance that I needed a tire fixed. It was late afternoon on a Sunday. I noticed a nail in the back passenger tire. I couldnt wait to get it fixed the next day, because I had to be at work that night and my commute to work was about an hour. I called Wheel Works, spoke to Victor and explained my situation. He assured me that even though they were closing in 45 minutes he would wait to help me out. Who does that? Obviously not many, but a good shop with happy employees does.Thank you Wheel works team and Victor!

People here are great, they all have a great sence of humor and took my vehicle in right away.

I took my car there to get a tire fixed etc... I was told it will take at least 1.5....it took longer....when I picked up my car, there was damage to my door (I wont go into details) they didnt want take responsibility and I was bullied outside (3 guys came out) as I showed an employee the damage. I DO NOT!! recommend this place to anyone

I called on Friday to book the car in for a front and rear pad and rotor replacement. I specified the make and model and asked that the parts be ordered in advance to minimize the wait time. I was very clear that the car was an Audi SQ5 and even went so far as to specify the rotor diameters for the front and rear to be doubly sure that the quote given was correct and the right parts ordered.I arrived Monday morning and left the car. At 10.30am I received a call from Victor to tell me that my car had the big brakes and that it would be about $400 more than the quote. I informed him that the quote I asked for was for an SQ5 and that there is only one rotor size available for the SQ5 and that was the big ones, so I was not happy that he had given me the wrong information previously.I informed him that he could go ahead and do the rear pads/rotors but to put the original parts back on the front and that I would source the job elsewhere as their price adjustment was well above other quotes I had.I picked up the car in the afternoon and when i was in the store the manager informed me that there were in fact 3 rotor options for the SQ5 and that mine we just the expensive ones. I again informed the staff that there is only one rotor option for the SQ5. The manager also claimed that my car had the big calipers with 6 pistons, In fact it has 2 pistons...I paid, left and noticed a noise from the brakes but put it down to new rear pads and rotors bedding in.The next morning I noticed a considerable noise, this time clearly coming from the front right, a kind of knocking noise when the brakes were applied and a similar noise when coasting as well. It was clear that something was not correct.I went back to the shop that morning and informed the manager (Stephen) that there was something wrong and it needed to be resolved. He asked that I leave the car with them until the afternoon, I stated that I wanted to be present while they were resolving the issue because it was clear from he previous interactions that they had made some errors with the brakes. He informed me that I could not watch from inside the workshop but I was allowed to do so from the outside. I agreed and we were discussing the timeframe to get the car into the shop (Stephen wanted me to wait 3 hours) when all of a sudden a man identifying himself as the regional manager appears from the back office area and told me that I was not welcome in the store and that I had to leave. To say i was stunned is a big understatement. I was literally in the process of resolving the issue with Stephen when this person interrupted and demanded that I leave the shop. I walked out and he followed me outside, threatened to beat me and at one point he walked up to me and pushed his nose into my nose in an extremely threatening manner. It was simply the most threatening experience I have ever had in a shop or anywhere for that matter. I left and called your head office to report the matter. I am awaiting a call from the NorCal manager as I type this. There will be video from inside the shop to confirm the above.

These guys are top notch. Every time we come in we are greeted with a smile a great customer service. The work they have done with our two Subaru’s is excellent. Highly recommend this Wheel Works.

I took in my car for a valve cover gasket replacement and in the middle of it they had called me. Said I needed to replace the aluminum screws for the cover and gave me the price of $80 (x3 the amount I can get from another store). I said yes, because I needed the car done. After they gave the car back to me, I drove home and opened up the hood. Found they forgot to reinstall my cabin air filter.... Do not come here. They charge you more than the average amount and dont bother to completely finish the service.

I will always recommend friends and family to this place. I am extremely happy with the service I received yesturday. Regardless of how busy they were, the level of professionalism did not alter. Victor helped meet all our needs financially and information wise. The price range is just right and the wait time on a Saturday for a walk in was unexpectedly quick. If you need tires and service on your vehicle, this is the place to come to.

They lied about my tire rotation. I numbered my tires so I can see how honest they were since I always had my doubts about how they rotate them and they simply do not do it if you are not around to see them do it. Two times they did it correctly but this last time since I was not presented, they failed to actually rotate the tires. Not coming back to this location.

Hats off to these guys who helped me out yesterday, I somehow punctured my tire driving across the SM bridge and needed to get my tire fixed quickly so I could make it back home to the East bay. It was close to closing time when they allowed me to show up and then they fixed my tire quickly and I was back on the road. I am SOO grateful and want to thank Victor and the whole team. I really appreciated it!

Good service and professional.

Weve been bringing our cars here for years, and have always had great service. They even rotate for free, and have given free service for nails in our tires. Prices are always competitive, just allow for a few hours for them to do it right.

Made an appointment for a LOF and tire rotation at 11a. Upon arrival I was told I would have to wait at least 2 hours before service! I understand maybe a 1/2 hour, but 2 hours when you have an appointment! They had my phone number and they could call have called me advising such, since I had an appointment! What good is an appointment! Is this anyway to run a business? Apparently this is how they value their customers. Went up the street and had the work done promptly at Titos Auto Repair - no wait and same price.

Service is great if you get there early.

I recently went in to get my brakes done. I called and they were nice, we established a price and they asked me to bring it in and that it would only take a couple hours to get done .When i went in, the guy quoted me $450 and he said that was with rotors. That was three times the amount they originally quoted me. The guy at the front desk seemed upset but also like to try to work with me at the same time. He very nicely said theyll do a brake inspection, that it would take about 45 minutes and Ill get my work done after. So i dont know if they felt they needed to retaliate, but the guys let my car sit there for two hours. I made it to the shop 10 minutes before they open but they let three customers go ahead of me. I saw the first gentlemen talking to his coworker and laughing about how hes just making me wait. I grabbed my keys and left. Very unprofessional of them. I took a day off of work just to get my work done here. It sounded like theyd take care of me at first. They should have a staff audit at this location and rehire accordingly

In short:- they tried to up-sell tires two times in 24hours. Watch out!the tires Bridgetone Ecopia EP422 are not Ecopia EP 422 PLUS! If your installed tires do not spell PLUS in full letter on them, you have the low cost version for the PLUS price. Do not let them tell you it is the same but not written blablabla. If it is not written on the tire Ecopia EP 422 PLUS fully then, they are the version at $55.98 and not $104.99. This fact has been confirmed on the phone by Bridgestone themselves- They do not respect their customers time. My appointment was at 10:00 at 12:30 the car was not even on the lift... they did not have the courtesy to give any heads up of the delay.Here is the full story of how they tried to up-sell two times in 24 hours. By taking the time to describe, Im in hope others wont fall for it.When I called to know if they had the tires and to take an apt is the first time they tried to up-sell it. Here is how the conversation went: ... I would like to have a quote for the Bridgetone Ecopia EP422 in size 185/65R15 for my Prius 2007. the answer. sure, we can help you with that. Bridgetone Ecopia EP422 PLUS in size 185/65R15 installation etc will be a total of $600. The PLUS are just the update of the EP422, just more mileage guaranty, we do not have the EP422 in stock anymore me yes but the EP PLUS are $104.99 when the others are $55.98 him oh my mistake, we still have some and it will be a total of 416.60 I then took my appointment for 10:00 the following morning. My daughter was going to get the tires installed for me and luckily, I insisted for her to make sure they would install the right tire at the right price.When she arrived at the facility with the printed quote, Victor looked at the quote and told her the quote was wrong. He did the quote with ... the Bridgetone Ecopia EP422 PLUS for $600! So she told him she was warned and knew she had come for the EP422 and not EP422 PLUS. So either he would sell the right tire at the right price or she would leave. He miraculously looked again in the computer and said it was the system that was not showing the right tires on the first screen...Since they did not do anything with the car for 2 hours and a half and did not even tell her they had a huge delay when she had the appointment, she left without any tire. For sure, we wont be back to a supplier who doesnt seem to be honest and do not respect his customers time.At this stage, I even wonder if those who pay for Bridgetone Ecopia EP422 PLUS do get the PLUS. If the PLUS is not spelled on the tire, they are the Ecopia EP422‼! you paid $$ for a tire that worth $.I hope this will help others.

A bit busy, so the wait is long. But got good standard service

These guys are great! Friendly and fast service, done right.

Had a reasonably good experience changing my tires here. Prices were competitive.

I went in four times to get a tire mounted under my bed. They couldnt even say that a spare tire would not fit due to the aftermarket exhaust!! Fifteen seconds at Five Points and they knew...They continually thought one would....ordered the wrong tire one trip...next trip the wheel was brought home...miscommunication....final time there...wrong tire...I had exhaust redirected....could not understand the significance after three times on phone....worker got mad....I got my wheel, went to Five Points and was out in twenty minutes with a Cooper Discoverer for same price as a firestone AT....

Total amateur hour. Had an appointment at 9:00 am, they still hadn’t started at 10:30. When I called they told me that couldn’t have it done until noon and acted like I was the one who was being unreasonable. Oh, and they’re also $50 more expensive than the shop who ended up mounting my tires.

These guys are helpful and do good work. Tire and alignment warranty paid off this time.

The worst place in Redwood City, don’t spend your money here!!very bad service

It was good they were very helpful and nice!

They dont do there job!!! They didnt do the service on my car so it caused my car much damage. I had to pay for new parts. Would never recommend.

My car wouldn’t start so it was towed to the Wheel Works location in Redwood City, late afternoon on a Thursday. They said they couldn’t look at it until Friday. First thing on Friday they already had the hood up on my car and were looking at it. I figured I’d know what was wrong with my car and get my car back in no time. It was getting close to noon, and there was no word from the shop yet. I call them and was told the manager was putting together an estimate and would be getting back to me shortly. I asked what was wrong with my car and the person on the phone just said the manager would be calling me. Two and a half or three hours later, still no call from the manager so I had to call again. This time they put the manager on the phone. The manager then tells me they were having trouble finding the part for my car. He said there was a crack in my distributor and that the closest one they could find was in Texas. He said if paid extra they could get it shipped here quicker. I didn’t want to pay extra and the manager said they would keep looking. A little over an hour later the manager calls back and said they found a distributor for my car and gave me a quote. Now that it was 4:00 – 4:30 on a Friday afternoon it was too late for me to take my car anywhere else. If I wanted my car for the weekend I had to pay whatever they wanted. When I went to pick up my car I asked for the old part. The manager gave me the part and when I asked him to show me the crack, he said he couldn’t. I paid for my car and left.So this is where we are,They lied to me at noon when they said the manager was putting an estimate together. If he couldn’t find the part yet he couldn’t put an estimate together.The manager lied to me when he said he couldn’t find my distributor locally. After investigating it, I found that the part is readily available locally either as new or remanufactured, which wasn’t even given to me as an option.Now the kicker, my distributor was not cracked in the first place, and did not need to be replaced. I took the old distributor to a reliable mechanic who looked at it and said there was nothing wrong with it. The only problem was that the coil was cracked, which is an easily replaceable part.So the manager intentionally lied to me, and put me off so that I didn’t have enough time to find someone else to look at my car. Then the manager intentional did work on my car that was not even necessary. Then I had to paid his over-inflated price.Don’t use this place, as they are dishonest and will over charge you if they get a chance. Instead of doing the right thing in the first place, they are more interested in upselling you. Trying to steal more of your money. This is exactly why mechanics get a bad name.

Terrible service!! I took my car to get it fixed and they charged me near $500 to fix it, then I realized the problem was still there so I decided to take it to a different mechanic and to my surprise they hadnt fixed my car!! There asswholes charged me for a service they didnt do! Just stole my money!

Horrible Service:Made an appointment at 2pm and arrived at 2pm sharp. Told the service rep (Philip Lee) that I had an appointment and he didnt even look and tell me that it wont be ready by end of the day because there are many walk-in customers and ask me if I could leave the car for mininum 3 hours. While making the appointment I explicitely checked the box that I will wait for the car on-site. With Philips bad attitude, and wont even try to squeeze me in-between services. this kind of customer service is totally un-acceptable. I will not go back to Wheel Works. American Tires offered to patch my tire on the spot without waiting for free even if I didnt change tires there.

Always have great service here.

They got my brakes and routers done quickly.

$$$ long waiting time. poor auto work on my car, they did front wheel alignment on my car,it did not need .I will not bring my car.to wheelers again.👎👎👎

Thanks for nothing. Went in 30 min prior to closing for a flat repair that was off the car. They didnt have to dismount or even mount the wheel.. Sorry cant do it..its too late. Ok Ill take my business elsewhere...

Friendly and professional staff but wait times can be aggravating. Be prepared to wait 5 hours+ to have your oil changed on the weekend.

Bad customer service. Had a confirmed appointed on 9/9 at 10am and nobody was there and they where supposed to open at 9am. I will never consider Wheel works again.

Last week I waited for 20 min then finally someone showed up at the front counter. They rudely said they couldnt help me with a flat tire and told me to come back another day because they close in less than an hour. Its not right to leave my Grandmother and I stranded like that. DISGUSTING MANAGEMENT. AVOID THIS PLACE AT ALL COSTS.

Nice team

One of the worst place to come they say they open till 6 but they stop taking people by 1:30 to 2:00 if youre willing to take the risk go ahead for it

Rude and unprofessional.

Horrible service. Went in for a flat repair and waited almost a hour for them only to tell me they could not fix it and I had to buy a new tire.

Terrible place.. They charge you for stuff they didnt fix..

Dont go! I did a appointment and had to wait 2 hours to be attended. Worst attend ever!

Had to wait two hours longer than they had promised

Poor customer service. Will never recommend this place or drop by again. Lost a customer

Good workers

Great service

Does a good job

Friendly and knowledgeable

This place is a joke

Very bad sevisio today

Good attention

Very bad service the bad character employees took my truck to an inspection and they did not do well I knew that the truck was bad from the suspension it occupies shock absorbers and they did not detect that they only wanted me to sell new tires as they were going to sell new tires knowing that the shocks are wrong? So it means that they didnt inspect the truck well just kerian my money selling tires.If they told me ok, your shock absorbers dont work, we have to replace them with your tires too, so if I give you my trust but they only told me the tires means that they dont do their job well, be careful people dont bleed there.

Bad service I lost all day for a couple of yantas and that was you love 8 in the morning

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Its fine only they get more details

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