Great staff, especially Christine! She was very knowledgeable about all of the mattress products which was super helpful in the decision process. She listened to me and knew what I wanted and what was important to me. And she was very patient while I tried out the different mattresses prior to making my purchase.
Dillon was very informative and helpful when we were looking for a new bed. He explained the differences between the mattresses and frames we liked, and helped us to decide which would be best for us.
Estella was awesome! She took the time to go over any and all questions we had regarding the different mattresses and pillows they had. After being able to see and feel the differences, we were able to make the perfect selection. We look forward to receiving our new mattress. Thank you Estella and Denver Mattress for making our shopping experience such a pleasurable one. We highly recommend shopping here!
Went to get my daughter a twin mattress, I found 2 that were perfectly priced and let her pick. They had some really nice pillows i wanted, but Im too cheap for those, personally. They offered delivery and thoroughly explained the return policy, which is super flexible considering I can return the purchase up to a year later. She suggested a waterproof mattress protector that was only 25 bucks, so we got that too. Im a happy customer.
Easy to work with. Out of town purchaser and was easy to make our purchase over the phone. Used a local mattress company to narrow down our choice but will need it in Rapid City. Wanted to be sure that the mattress would be available for when we need it and decided to get it ordered early.
The customer service was excellent and very helpful. Looked into what we needed and ended up ordering merchandise even thought they had something on hand to check to see if it would work. It didnt quite work so we ordered it. Went out of her way to help us and we and we really appreciate it
I always buy here. We moved up from a queen to King size bed.. Dylan knew the product and researched what I purchased in the past to ensure I will be a returning customer.
Best mattress shopping experience ever! Christine is a wizard. She helped my husband and me pick out the perfect mattress for us and was an absolute delight to work with!
Nakia was extremely helpful in our mattress hunt! We were able to get exactly what we were looking for and at a good price! Would definitely recommend anyone looking for a new mattress to head here first!
Estella was awesome in helping us find a great mattress within our price range! She’s very friendly and personable without being pushy! Definitely recommend!
Christine Clark excellent service and very helpful with our purchase.
Drew was extremely helpful in assisting me with finding the correct pillow for my comfort. Very knowledgeable and friendly.
I would just like to say thank you to Estella Delacruz she was very helpful In helping me chose exactly what I needed. A very nice young lady to talk to. She made my first experience great I will definitely return to Denver mattress thanks again Estella
Sales was low pressure and Jacob was very helpful and knowledgeable. Whole process was easy and fast.
Too busy to talk product. Walked around, headed to another store. Was greeted and spoken to. Unfortunately not much in way of assistance. So we left.
Nakia was awesome to work with, he let us browse by ourselves and helped us when we had questions. Ended up getting the perfect bed for us! Thanks again Nakia, if anyone we know is looking for a bed we’ll send them your way!
Wow. Just wow. What an amazing experience! I came here with the intention of buying the cheapest bed, and ended up buying the most expensive. Haha only because of the fantastic service! I felt totally comfortable with no pressure whatsoever! Nakia was so helpful and informative and funny! Never felt so good spending that much money! ❤❤❤❤
Good customer service didnt push any sales on me . They asked what I was looking for and was very knowledgeable about there furniture. They helped me find exactly what I wanted.
Great Service! Christine so helpful & provided other options for consideration. Nice selection to choose from.
Part of a large string of various furniture stores in one big building. Very pleasant to browse through or just focus on the one area you need. Estella did a great job of showing me 3 mattresses that I would be interested in and I grabbed the nice firm queen sized one. Curled up on it now and man is it nice. Looking forward to many years with it. The 10 year warranty helps. Plus it was a good $300 less than the mattress I had been eyeballing so now I can shop for a few other items for the new bedroom. Very happy I stopped in.
Estella De La Cruz helped us and she was very helpful and knowledgeable..we brought a mattress and box spring and she helped us save money! Theyre doing sales right now, go see her!
We had a wonderful experience with Christine. She listened to our needs and helped us think carefully through several options. She was honest and straigjtforward and did her best to explain the various features of the mattress and frame we ended up purchasing. Thank you Christine!
Working with Christine was a great experience! I hate shopping or any kind. She was listened to what we were looking for; what we did and and didn’t want. She didn’t give us any run around on things we didn’t ask for. Fantastic customer service and very knowledgeable!
One quick call and 12 minutes later well on our way to setting up an unexpected guest room within days.
Salesman took his time helping me pick out the right product for me.
Nakia was awesome and very informative. Helped us make the best matress decision for us.
Came into the store, was greeted nicely.. explained what I needed & was shown what he thought I would need.. which turned out to be the exact bed I needed...
I had a wonderful experience with the staff and there was a plethora of mattress options.
Wife called the store and made arrangements to pick up. I showed up and they showed me the bed and had me test it. Purchase was real easy and got $100 off for 4 of July special running right now. Very quick for checkout and pickup!
Staff was very friendly and able to answer all of my questions! This was a big purchase for me and they were able to guide me along in a comfortable manner.
We bought a mattress on 8/7/21 from Nakia and he was great! Great customer service and super friendly. Will definitely go back.
My family purchased a king bed set from Denver mattress..as well as some accessories...we also purchased a full size box spring....we couldnt be more pleased with both the customer service bother before and after the sale but with the quality of our purchases as well....or sales person was lovely young lady named Estella..we highly recommended her!
We had a great experience at Denver Mattress. Nakia was extremely helpful, knowledgeable and fun to work with.
Jacob was very helpful and knowledgeable. Glad I bought my new bed here.
Jacob did a great job showing us the options for a new split king adjustable bed and we cant wait to get it.
One thing among many I like about the Rapid City Denver Mattress is the attitude of the sales people. You are greeted and when you need them they are there. Today, 24 March, we had the pleasure of working with Estella. She is extremely knowledgeable about the details of the products, doesnt push to any particular brand they carry, and is extremely friendly and engaging. She is very efficient when closing the deal. Thank you.
Jacob was very helpful as we chose our new mattress.
My wife and I went in to try three specific mattresses. The assistance that we received was immediate and in no way overbearing. All of our questions were answered and we were even shown a clearance mattress that was similar to what we were looking for. We ended up getting a great deal and are very pleased with the purchase. David, along with the rest of the staff (Denver Mattress, Eglin Street, Rapid City, SD) were pleasant and very professional. Thanks!
Lovely place if you have ever wanted to experience furniture shopping in the covid ward! These folks have more masks and precautions than the hospital. Plus I love all the 1 reviews 5 and 4 star reviews...
I went into Denver Mattress to take advantage of their sale. Estella greeted us, and helped us pick out a new mattress & foundation. She was knowledgeable and friendly. I told her this new bed was for our guest bedroom, and she shared with us that there was a special promotion for bed in guest bedrooms. We had a good experience.
Jake was great and made sure to show us all the beds even tho they werent the right one. Cant wait to try our new bed from Rapid City Denver Mattress.
The mattress looks great but the stores delivery system is not. We ordered a king size mattress, box spring, and mattress protector but were delivered a queen boxspring and protector by mistake. The store was great at getting the correct ones ordered, but because I couldnt load a full sized box spring into the back of my car to exchange it, we had to set up another delivery. The delivery driver just tells you when theyre going to be there the night before and youre just expected to make it work. I cant really request time off with less than 12 hours notice of when that would be, and unless I want to take an entire day off of work, Im just SOL. The worst part is we cant even use the new mattress without the protector or it voids the warranty. Unless youre able to pick up the mattress yourself, or you can stay home all day, Id choose another store.Edit: I received a call from the a really nice person at the store and they were able to set up a weekend delivery a few weeks out and suggested I bring in just the mattress protector so we can start using our new bed. Im satisfied with this resolution.
Christine is very helpful and they have displays to try just about every scenario, was an easy choice
Nakia helped me and my husband find the perfect mattress for us and while cracking jokes? 10/10 service
Christine was awesome. Very knowledgeable and worked hard to find me everything I needed. No pressure either - just a straightforward deal.
Great experience! We were helped from the moment we walked in, then given space to think and make our decision. Not pushy, answered all our questions. Only disappointed that we had to do a special order, but understandable. Can’t wait to pick up our new mattress!
Very good employees and got all the help needed.Christine Clark, employee of the month!
Very nice salesperson.. Seemed very knowledgeable about their products.
Gave us a great deal on 2 mattresses and a box springs, for guest bedroom. Awesome customer service!
Christine was supremely helpful. She answered all of my many questions to my complete satisfaction. Christine knows the products extremely well. She was a pleasure to work with.
We were greeted and helped right away upon entering the store. The sales associate helping us was very knowledgeable along with having experience and sharing other customers experiences. She was very patient, friendly and helpful. She let us know what to expect upon getting the mattress home and for the upcoming couple of months. We will definitely shop here again.
Christine was extremely knowledgeable, helpful and took the time to explain the ‘why’ on each option. She was also so patient. I will definitely return for my next bed need.
Great service. Friendly staff. Estella took time to help us pick out a bed for our son. She was very knowledgeable about the beds and helped us find what we were looking for.
Went in looking for a mattress, and the sales person was not helpful at all. Couldnt tell us about the differences in types of mattresses when I told him the style we were looking for. When I inquired about the type of box springs available, he just said those ones are 1200 dollars. I wouldnt be shopping there if I couldnt afford your product. Sorry we were not dressed like we have money. That was about a year ago and we havent been back
Stopped by Denver Mattress and was helped by David. He was informative but not pushy. We left that day wanting to decide what we wanted. We chose a Doctors Choice Plush based on the comfort and the outstanding reviews. I called today and ordered it and again the help I received was outstanding. I highly recommend Denver Mattress Company!!
They were very polite and answered any questions we had.
Very knowledgeable and great to work with. Not pushy at all and let us have as much time as we needed to decide on what we wanted for sure !
Nice sales floor with professional staff. Appreciated the help without feeling high pressure.
I had Jacob at the rapid city location and he was great. He helped us get exactly what we were looking for. Thank you.
I needed a mattress for my daughter and Jacob was really great with helping me find the right one without pressuring me into getting something more expensive I didnt need.
Very nice and helpful, even though they were short staffed.
Purchased a bedroom set and 2 mattresses from them and they all turned out to be of poor quality. When we got a broken dresser delivered to us they told us they would bring us a replacement and never did until we called over a month later to find out why and they never had paperwork on it. They did replace it but it was with a dresser in worse condition. Both mattresses we purchased were nothing like the floor models and felt totally different with one being completely broken down garbage and a literal waste of money as it will never be used its so bad and thrown out.
Was greeted with great customer service. Really listened to what I was looking for and never hassled me into purchasing!
Friendly, helpful and very patient when helping decide on a new matresse.
Nakia was excellent. Helped me buy a new bed and didnt pressure me! I was able to get everything i needed for a great price!
Drew was very knowledgeable and friendly!
I was helped by Estella De La Cruz, and I have to say I felt very welcomed and well informed on the products by her. I will definitely recommend if anyone needs a bed to talk to her. The friendly and frankly looking out for the best deals employees made my day! Plus I got myself an awesome bed!
Jacob did a great job explaining the difference between mattresses and helped us find what we were looking for
The people at Denver mattress were friendly and helpful. They helped us find the perfect bed,
Christine was wonderful to work with. She listened to our desires and showed us several options - being informative yet not pushy. Were excited for our new bed!
Very friendly staff. Estella is very knowledgeable, kind, and is a great salesperson! Thank you for helping us purchase a mattress! We love it already!
Excellent experience from start to finish!! Nakia Harris made purchasing a new mattress beyond easy! I highly recommend stopping in for your next mattress!
Mrs.Christine Clark, I believe her name was that, was soo helpful with my fiancé and i with finding the right mattress for us. 10/10 for her service.
Nakia was supremely kind, helpful and knowledgeable.
Jacob was really helpful walking us through the choices and helping us find the right mattress and base.
Estella was amazing and very helpful! She answered all questions!
Chris is amazing at what she does! She helped us find exactly what we were looking for!
We had a wonderful experience with Denver Mattress. Chris is a fabulous sales person! She was patient and kind in helping us choose the right bed for our home. She ensured that we didn’t waste our time looking at pieces that were out of our price range or just not what we were looking for. She took our budget and expectations and showed us the items she had in stock. We often look at multiple stores in Rapid City for furniture but the professionalism and care that is provided by furniture row keeps us coming back. Chris continued to give us great service, pricing, and care that will keep us coming back for years to come. Thank you Chris!
Nakia was very helpful and knowledgeable about the different mattresses!
Super helpful at finding just the right mattress for me. Thanks so much. I’m really looking forward to sleeping on my new mattress.
What a great experience working with Nakia Harris ! He was very courteous, knowledgeable, and friendly helping us make a decision on a brand new Aireloom San Mateo mattress with adjustable base, along with mattress pad, and pillows. He was awesome to work with and there was no pressure to buy and spent a lot of time explaining differences in each different mattress !! What a super guy and Nakia is a huge asset to the Raipd City, SD Denver Mattress Store !!Thankyou so much Nakia !!! We are excited and looking forward to getting our new mattress !!Randall & Melanie Hoppe
Great experience. Estella wasn’t pushy and was very informative. Highly recommend.
Christine has sold us our last 2 beds and has always been great with us. Always finds out what we like and explains the differences for us. Highly recommend her.
Great service. I was in and out in 10 minutes. They had exactly what I needed, friendly and courteous.
Very nice customer service.
Worked with salesman TJ Crooks at our local store and it was a superior experience. We were able to test mattresses at our own pace but he was consistently able to answer all of our questions and allowed us to shop at our own pace without a sense of pressure. He was knowledgeable and once we made up our minds, the transaction was smooth and efficient. Looking forward to getting our new mattresses and working with him again if a future need arises! Thanks To TJ and Denver Mattress!!!
We had a great experience and couldnt have asked for a better sales person. You were very friendly and knowledgeable! Thank you for making this a great shopping experience!
I am very satisfied with the service I received at Denver Mattress in Rapid City South Dakota on Eglin Street. The gentleman who helped me was very helpful was very professional and made me feel like he was very appreciated of my business. Help me choose when I need it quickly and efficiently. He also offered me a deal on some pillows that I didnt know existed. And very happy with the service I received I would recommend this door to anyone
Amazing experience with Christine! Went in for a mattress topper, walked out with a new bed, new pillows and accessories! Highly recommend!
Had a positive experience with the sales staff, courteous and knowledgeable. However, not a single customer other than ourselves was masked. There was no notice on the entrance informing customers of a policy of mask wearing. Very disappointing. Will definitely be shopping elsewhere
Having never bought a new mattress before, we had no idea it could be this easy. Me and my BF walked in and Estella was right there to great us! Asked what we were looking for in a bed and new exactly which ones to show us. Was quick to check inventory once wed made our decision and got us a delivery pretty quick! Would definitely recommend again!
Christine was very helpful and kind, she listened and helped us make an informed descion, based on our needs. She didnt try to sell us things we didnt need and gave us all the info we could receive. Thank you Christine! Highley reccomend Denver matress!
Jacob Lee was great! He was new but still knew what he was talking about, kept me within my budget and found me the PERFECT mattress.... I ended up buying one for my son too. It was a quick but very successful experience.
Good store great staff
Awesome experience dealing with true professionals. Thank you !!
Nakia was absolutely amazing to work with and he is very knowledgeable in this business!! 100 stars for sure!!
Ordered the bed I wanted over the phone the lady was very nice and gave me the whole lay down of everything Great place would definitely use again
Was greeted quickly, questions answered very friendly atmosphere definitely would go back and see Estella again for our mattress needs.
Very friendly staff! Nakia was so patient and helpful with our purchase. We came back multiple times to make sure that this would be the right mattress for us.
Christine was very good to work with. She answered my questions & was very accommodating.