We have no descent stores in this town! but thank you we still have pennys!Only place I could find a size 19 dress shirt. Plus they always have sales👍

Don in menswear is a legend! I told my son about him as we were trying to decide where to shop. After he took excellent care of us, I spoke with another friend who asked if Don was still there. I shared todays experience and he reflected that mine was the same experience hes always had with him. The store was clean and in good order; its nice to see a business taking care of customers in these tough times. Give this place a shot anyway but if you need a reasonably priced suit, its definitely the place to go!

Great stop to pick up a suit and accessories. I had a great experience. They even measured me to make sure I had the right size and fit. Definitely will be back, after the wedding of course. Prices are fair for good quality and materials.

I found my toddler only two outfits when I went to the front to pay for them I was asked if I was paying with cash or card when I said card the lady asked to see my ID to make sure my ID matched the name on the card. I felt very offended and this was 4 days ago I am still thinking about it. I am Native American and I am thinking it was racially motivated. I will not be returning and I will let me peers know. That is very wrong. I do not look nor have I ever committed a crime luckily I am an owner of my own debit and credit card with my name on it because I work for what I have. I am also a rewards member I have been coming to JC Penney for a long time. But not anymore. Instead of targeting minorities the staff needs to clean and organize the store it is a mess and it is hard to find certain items.

Went at 6:01 signs taped all over doors say they close at 7. Asked employee where to find my daughter a homecoming dress he said were closed. I said the signs taped to the doors say 7 he said yep we will be changing them. Several times very rude. I said they are just taped on and he said yep well be changing them. Very rude and unprofessional the signs are on the door Several people where in there. They should honor the sign and he should put down the shirt he was folding and walk to the door and take the sign down if they arent right. I will never step foot in there again.

Nice store, but clothes sections are limited on sizes.

I needed to get some new outfits due to a fairly decent amount of weight loss and decided to see what I could find at JCPenneys. I found quite a few things and decided to try them on. Unfortunately the majority of their fitting rooms that were near the area I was shopping were closed and I had to go across to the other side of the store to try things on. I would have given them a higher rating if they had shopping carts for people to use. As it is, I walk with a cane and can only carry a few items at a time and had to make several trips from one side of the store to the other because I couldnt carry everything I wanted to try on.

Im new to the area and just visited the store. The selection was about as Id expect for a Jcpenney. I dont know if theyre understaffed, but I found it very difficult to find anyone. Of course, its a weekday, so probably not as many customers either. Almost every dressing room is closed and I wandered the store, going in circles for a while trying to find an open fitting room, and thought maybe an employee would see me and ask if I needed help. When that didnt happen, I finally found a young lady at the checkout area in the housewares section and asked her where Id find a womens dressing room (since even though she saw me, she didnt ask if she could help me with anything). She told me there was one in the mens department, but that I could use it. I asked if men and women were really both using the same fitting room, and she sort of glared at me and said yeah kind of rudely as if I was a prude for even the suggestion of having separate fitting rooms for men and women. After her response and wandering around for so long, I wasnt really in the mood for shopping and put the clothes back and left. A little disheartening because generally people seem so nice and welcoming in Rapid City. It would have been nice if someone would have noticed me wandering and offered help...I felt kind of foolish going around in circles trying to find an employee just to ask about a fitting room.

Dont bother going to the store if you want to try something on. There are signs on the fitting rooms (I carried 7 items of clothing to 5 rooms which were all closed. )that claim there is an open fitting room nearby, but I couldnt find it.

Great assistance from the gentleman in the mens department. Cashier Ashliegh also very good. Nice quality goods.

Had 1 register open for whole store. We were on a time crunch and asked the jewelry counter staff that was just standing there if she could ring up our 2 items and she rudely said No you have to wait like everyone else. She has to work like everyone else! The poor teenager at the one register was clearly overwhelmed. The customer service is now nonexistent.

I bought a beautiful dress for my daughters wedding day. The service was amazing!

Dressing rooms are even nastier than usual! They only have a couple open so they can maintain strict cleaning procedures - what a joke!

Im always finding some good stuff at good prices. When I came by I was looking for some boots but they didnt have my size. Emily, I think was her name, was able to help me order it online and send it to my home in a few days so that was great.

While selection was a little low in areas of shoe dept I got a good deal buying two pair of Puma flip flops. And the staff was super courteous.

Store was very clean and well staffed.

Found sale items that made our experience great.

The salon took very good care of my wife. She got her hair colored and is very happy!

Have always enjoyed; shopping here. Very helpful, and knowledgeable staff!

When ever I find something I like it not in thd size I need orvthe color I am looking for.

Only one dressing room open in entire store and it was closed for cleaning at 6:30 pm. Employee not helpful for even cared.not worth even going to anymore

Lots of great deals. Decently clean inside. Even their bathrooms. They need to do something with their outside. It looks very ghetto. It should welcome people in.

Sandy helped my family and I with a photo shoot for Christmas and she was very kind and patient with us. She was also very knowledgeable and got us signed up for a 2 year membership! I live 6 hours away but if I ever came back to this JC Penny it would be because of Sandy~

Looking for shirts. Sizes all mixed up. No one around to help.

The racks are very empty and things are pretty disorganized. The employees were kind of short tempered too.

I got amazing clothes that i absolutely love, thanks JCPenny.

Was good. The young man in the boys dept was nice.

Omg. JCP must be doing something right to still be in business after all these years. Checked Sephora and the shoes and the clothing bargains. Liz Claiborne brand is an all time fave. 💛

Excellent value for the clothing we purchased. The service we got from employees was excellent five stars

Wish they hadnt closed the locations near me

I like their mens clothes.

Have great coupons and sales.

It is a Saturday and they have one dressing Room and 1 checker open with only 1 girl working behind the counter and a line with literally over 20 people in it I put my clothes back

The style and quality of clothing is getting way better each year.Do not know much of the rest of their merchandise...

JCPenny Salon is my happy place! Autumn does an amazing job everytime!!!

Wonderful customer service.

Love this store always so many choices and wonderful sales! Always friendly staff.

Went for Levis. Wow ****on sale and had my size. Great selection of styles too!

Great variety and prices

Great inventory, and a very helpful staff.

So many great bargains here. I like the layout of the store. Store assistants dont annoy you yet they are there to help whenever you need it.The quality of products is very good and I like their choice of music too. A pleasant way to shop.

Still a good place to shop but they did not have what I was looking for. I ended up getting something else similar.

I miss having a pennys in my city

I love the Jc Penney credit card. I can charge and pay later all while building my credit. Order online and pick up in store. I also love shopping in store.

We visited this restaurant for the first time yesterday on our anniversary. Im so glad we did! Beautiful dining area, great ambiance. Though there were lots of diners, I felt no lack of privacy. Acoustics were good and nose level wasnt an issue at all. There were lots of delicious sounding menu choices including steak of course, but also chicken, fish and more.I had the flatiron steak, medium rare. Hubby had the sirloin, well done. Both were great, and IMO if you can make a well done sirloin taste that good, you truly know what youre doing. I had a side of baked sweet potato; he had fries, and we both had salad. All were very good. The service was perfect--friendly and efficient, there when we wanted them but not intrusive. Well definitely be returning.

This was a very clean store.had alot of good deals.the employees was very friendly and helpful.

No one to wait on me at 3 counters. When I go a clerk they sent me to returns. She was good but a line and one clerk, really. My sister work Penneys customer service. She would turn over in her grave if she saw how the store has diminished in their service.

Extremely slow service. I hardly go into the mall let along JC Penney and the last two times I’ve gone, I have had to wait and wait at the checkout and it hasn’t even been busy. I gave up this last time. The time before had a really rude cashier who seemed to truly hate her job and was taking it out on another employee in front of me and other customers.I’m Overpriced too but that isn’t specific to just this store but all.

So many racks and shelves empty,shoppers want merchandise...

Great sale and extra off for using my card..😁 Friendly checkout clerk..

Nice, clean and friendly staff.

Great savings! Helpful and courteous associates! Wonderful place to shop! Gave me 10 dollar rewards towards my next purchase! Yippee!

As one of many stores that continues to thrive in the mall, they still got it. Decent prices. A good selection. Quite the active wear collection. Stop in. Look around.

Slow checkout

Great deals 👍

Thwy had a good sale. Sales clerk was very nice .:)

Easy to get around. Practical locations of Black Friday merchandise in the store. Very helpful and friendly associates. Great experience!

Slow check out lanes

So many specials 😍

I love going to the Sephora.

Visited on new years eve and my husband and I were followed around the store until I stopped and let the person know that I knew she was following us. I understand there are security issues but be more discreet or respectful of paying customers.

Love there sales.

I have always loved the quality of the clothes there! The staff are very polite and very helpful. I always love shopping at Sephora. They have great cologne and make up. I have great deals that other stores cant beat. I recommend everyone shop there! You wont be disappointed.

Just had an online order cancelled by this company. No notification or anything just noticed two random refunds on my amounts back on my credit card. Garbage service. Guy on the phone just said sorry they are out of stock. Even though they were in stock on the day i ordered them April 16th. Very disappointed.

Good variety and prices. Nice to have an actual store to buy clothes at. Also love their photo department.

So many great cloths. Everything had great prices. I was very impressed with everything there. Will definatly go back.

Really nice Bobo tea

Sales lady was very friendly. Even noticed that the pair of jeans Id brought up had the wrong tag on them! (From a return). No worries as I had brought up another pair any way 😊

I scheduled a hair cut and style with a senior stylist for Sunday and thought Id get great service and a great cut. WRONG!!!! The senior stylist named Laura asked me if she could cut my hair dry. Then when she was done she squirted it with water to wet it down. She then proceeded to tell me she was finished and I was all done. I asked her if she was gonna wash it and style it for me like I had scheduled for. She informed me she had me scheduled for a simple cut and nothing else. She offered to wash my head for an additional fee and washed my head for 30 minutes then proceeded to dry it with a diffuser to maintain what curls I had left after the cut and managed to straighten it with the diffuser. My hair was cut uneven and looked dried out and stringy when I left there. Never again will I be going there for any salon service!!!😠😖😖

👍

I will not shop at this JCPenney again. With the track record of stores closing around here, theyd better take heed and keep all the customers they can. They have a system that keeps tracks of customers who return things without a receipt, which gives you the lowest price for your return or nothing at all. Problem is, Ive had my receipts with EVERY return, still, I was reported to this agency. But still, the state wants to be mad they are losing revenue because more people shop at online retailers. You better believe I got a full refund, though.

Don was so nice to my son and I. We had an exchange. An then got school picture shirts. An a few other things. Great day. Thank you!

The best jewelry department I have ever dealt with in the history of time.

Too busy cashiers but i still love this placesince i was young in the 60s. My mom used to put a catalog in front of us and we would pick our school close. Hope they stick around.

Clean place. Quick service for pick up in store They had a computer glitch but worked diligently to figure it out for me.

Poor selection in kids clothing. Went the other day for school shopping and couldnt find anything. All i saw were dresses and infants clothing but not much for toddlers or older children. But there sure were a lot of clearance racks. Ridiculous.

Loved it and found what I needed on sale too

Fabulous! Really good bargains. I got a pair of dress boots and my favorite house slippers.

I wont shop anywhere else in Rapid City South Dakota

They had 1 day only coupons today and I saved even more on the items I purchased! Nice friendly people every time I go in.

I always like to go to Penneys for my unmentionables lol. You always have sales going on and the clearance rack was good. I found a sweater duster. I cant find them anywhere else. I enjoy shopping at Penneys.

It took 20 minutes to check out. More checkers are need. Customer service is not where you cut expenses.

Messy store but good customer service

Cluttered and overpriced are the words I would use to describe JCPENNEYS. I hadnt been to a Penneys store in ages and have to admit that I must have been living in the past. Perhaps if you come in with all available coupons and discount apps, needing multiples of each item, you might consider it a deal. Every space was jammed with merchandise and it almost felt claustrophobic! There were numerous staff and multiple check-outs and workers did ask me if I needed help so that was good.

I like it that I can still go and try clothes on that are a better quality than Walmart. Please keep this one open

The portrait studio lady took along time with her daughter-in-law during our session to give her money for gas when we were booked for the appointment. She also took along time helping another customer in the lobby while we were in the middle of our session!! Lastly my mother wanted another picture of my dad dipping my mom in her dress because my mom didnt like that her foot was in the front of the picture. She wanted more of a side picture done to get her whole body, not her head towards the back of the screen and her foot at the front of the picture! The picture lady said, No that they cant take double pictures of the same pose.....STUPID, because we paid for them. She can take ALONG TIME with the UNNECESSARY other people but CANNOT snap another quick picture of my mom and dad?! And she DID take double pictures of the same pose because our eyes were closed on some pictures. If you want PROFESSIONAL pictures where you are treated like REAL GUESTS and where your Opinions Matter...look else where. Not happy with JCPennys overall experience.

Took a while to get help, but finally found what I was looking for. Item was 1/2 off so thats pretty cool.

I HOPE THIS NEVER CLOSES.

Complete dump

Although I have found great pieces at this store, the number of “clearance” racks is overwhelming and takes away from the overall look & atmosphere of the store. The clearance racks are not well organized and many of the items on the racks are hardly marked down.

The associate who worked with us had the best attitude.

A lot of stuff on sale but it doesnt help if the only dressing room open is being cleaned for over an hour so you cant try anything on.

I love JCPENNEYS, they have something for everyone. Infant to plus. Also, home appliances, curtains, dishes, food processors, mattresses and bedding, towels, shoes, jewelry, makeup, anything you can need for your home its likely JCPenneys has it. I have shopped with them for many years will continue to do so. The Rushmore Mall store can get pretty busy but most of the time it isnt. You get friendly service and easy returns. The sales are great. When they put something on clearance they really mean it. I found an entire business suit for $6. And it was great!

Good deals today and lots of traffic in store. But hard to find petite-size clothing. Feel quality & quantity isnt what it used to be.

IT WAS AWESOME VERY GOOD CUSTOMER SERVICE AT THE JEWELRY DEPARTMENT MELISSA THANK YOU GOD BLESS

I love shopping at JCPenny...I find quality clothes at great prices. Convenient location at Rushmore Mall.

I guess the way to save money after COVID is to have 1 employee in the entire store at checkouts. This store is poorly run!

Lines were too long to check out plenty of help stocking but 2 checking!

If I could rate it a zero I would, I bought a pair of black sandals. I got out to my car and looked in the box and it only had one side, I went back to switch it out they got me another pair but this time it was pink and again only one side! They were in such a hurry to get me out so they could close. Boo👎🏼

A lot of sales going on, which is good because the original prices were high (or I am.getting old and to the I remember when gas was... age). My daughter found one of the swimsuits she liked had a 3-piece tag but was missing the third piece which was likely shorts. It as the only one left of that style, so she went with another. Other styles had more choices, so just bad luck on her part.