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Honest Automotive
315 1st St, Rapid City, SD 57701, United States
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Honest Automotive
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Ne
Review №1

Only place in town able to fit me in last minute. Worked with me a little with the price too, great customer service. He was very helpful and wasnt gonna charge for a diagnostic. Ended up getting it repaired with them anyways. Finished same day, both axle shafts, so I can continue on to Chicago. Drives great now!

Ka
Review №2

John and the crew are awesome. John fixed the transmission trouble we were having while on a road trip. He was booked out a few weeks but fit us in so we could get back home. We have not had any trouble since!I highly recommend them! As a daughter of a mechanic, I was nervous about someone else working on my car but John was VERY knowledge, trustworthy and honest.Thank you Honest Automotive!

Jo
Review №3

John was very helpful to us when we had a minor repair travelling through Rapid City. He found a code that our truck computer left when the maintenance light came one, quickly found the replacement part, and made the repair. The labor charge was very reasonable. The markup on the part was a little steep, but understandable for a fast turnaround. We would definitely come back to Honest Automotive.

Jo
Review №4

Probably the best experience I’ve ever had with a mechanic. We are on a months long roadtrip in a conversion van, and we initially went in just to get brakes looked at. That was no big deal— it was when we got to the top of Rushmore and our transmission melted down that they really saved us.John hooked me up with the best tow service in town (Olson’s) and told me to tow it to his lot, even though at the time, he and every other mechanic were booked out 3 weeks.John worked overtime to get us back on the road— he called in a specialist buddy of his to get the transmission rebuilt ASAP, and made sure he only ordered the parts we actually needed. I’m pretty sure he bought him a bottle of scotch for the favor. One way or another, he had us back on the road long before we would have even had an appointment anywhere else.Did I mention that they let us stay in the van on their lot the whole time we were there? And on the day they were reinstalling the transmission, the van had to stay on the lift overnight. Despite hardly knowing us, and it being VERY MUCH not his problem, Mitchell (a mechanic who works there) invited us back to his place to camp out for the night.On top of all that, the price was MORE than fair. Can’t thank these guys enough.USE HONEST AUTOMOTIVE.

De
Review №5

John and his team exceeded my expectations with the service and promptness. Honestly I came to get my car checked and felt it might be bit complicated for them and they were right on top of things. Brought car for another fix now. So far well done.

Wa
Review №6

Cool dudes who dont f around.

Ka
Review №7

I was worked in because my vehicle was running badly. It was checked out and I was worked in a couple days later and problem taken care of. Very helpful staff. Thank you for your help. Will definitely go there for future service.

Ta
Review №8

We have used Honest Auto for years. From a 79 Oldsmobile to a 2014 Mitsubishi; John and crew do not disappoint. I am happy to recommend Honest Auto!

Da
Review №9

Excellent mechanic and honest. Pleasure to deal with in a stressful situation.

Je
Review №10

What an experience. Here from out of town. Took my vehicle there due to brake issues. After test drive assured me I could make it home so my mechanic (me) could repair it. Now I know why he has the name Honest in his business name. What a guy! We need more people like him on this earth. God bless you!

Ga
Review №11

Had repairs done that John or staff had never done before. And yet they willingly attempted and successfully completed.

Je
Review №12

Super friendly and worth every penny! Other shops broke pieces on my car trying to fix it.. Honest Auto not only have me a fair price but took great care if my car! I will definitely be going back and recommending others.

Cu
Review №13

John at Honest Automotive was very honest and professional, he was able to squeeze my daughters car in while he was super busy.

Jo
Review №14

John and his guys did a great job repairing my car so that I could get back on the road during my recent cross country trip. Awesome people and quality work.

Sc
Review №15

Brought a 96 4runner in for a CEL and low power issue. I enjoyed the transparency in the process and cost, and fact that they were upfront about possible outcomes. What also stood out was that they were willing to take the time to speak about the issue and answer questions without rushing through the conversation, which left me feeling confident in their ability and my decisions based on their information. Especially because my issue looked to be quite a bit more complex then expected. Best of all, I never felt like they were trying to hustle me. Will definitely use them again.

Je
Review №16

Unfortunately I have to give a bad review. I brought my truck in to get the rear axle seals replaced since they were both leaking gear oil. They set me up quickly, and seemed very kind. Charged me 400 parts & labor and I got my truck back in a timely manner. Two weeks later, both seals were fully leaking again so I brought the truck back up to them and left it. All of a sudden they were too busy to look at it and I waited almost an entire month before picking it back up without them ever looking at it. They told me it was probably my shaft c-clips allowing play and ripping the seal. Weird, because my truck doesnt use c-clips and you have to take the the axle shaft out to replace the axle seal...so they had to know if they replaced the seals.I took the truck home and replaced both seals myself. Its been over a year now with no leaks from either axle seal. They either dont know what they are doing or didnt replace the seals at all and said they did. Either way, this is shop you should avoid.

je
Review №17

Friendly, excellent service. I would highly recommend! Will be getting all my cars service needs done here from now on.

Do
Review №18

These guys never let me down! Drew is the most thoughtful service advisor I have ever interacted with, I will be getting my maintenance done here from now on.

Cr
Review №19

Honest Automotive was able to look at my vehicle and start maintenance sooner than other companies in the area. Friendly and professional staff that kept in contact with me during my vehicle’s transmission rebuild.Highly recommend.

Mi
Review №20

Amazing friendly service. Felt like they bent over backward to work with me. Highly recommend

An
Review №21

I had a bad experience with another auto repair shop. I called Honest Automotive and shared what happen to me with another shop. They were super nice to me and they fixed what needed to be done. I was very happy with how nice they are and the work they do. And the prices are good. Drew and John were awesome. I recommend this shop for your vehicle needs!!!! Thanks guys!

Gi
Review №22

Excellent quality and reliable mechanics. Highly recommended

Cr
Review №23

These guys are great! They treat you like friends, and do whatever they can to do the job well. We had our transmission fluid changed there, and had a small issue arise because of it. They got us in right away to fix the issue. Theres no waiting room, so if I had to list a vice, it would be that. But well definitely use their services again, if the need arises. Great work, Honest Automotive!

Mi
Review №24

I was on vacation and my rear wheel bearings went out on my 1968 mercury . was recommended to honest automotive . it was a Saturday talked to John gave me his personal cell told me to call Sunday to see if they could get me in . I drove around looking at other shops everyone was booked for a couple weeks . Called John Sunday said bring it in first thing Monday they got me in and Rick worked on it. I was impressed that a young guy was so knowledgeable about old cars .Was treated with utmost respect . Was just like back in the day when places took care of the customer . I had forgotten some stuff I had purchased they were willing to mail it to me . Talk about taking care of customer . Was back on the road in no time and the car ran perfect . Thanks again to Rick and John for helping a stranded tourist. would recommend to anyone.

Ta
Review №25

Very very helpful people. Wife and I broke down while coming through the area on vacation. Called 3 other places and nobody was willing to work us in. Called Honest automotive and they said bring it on over, even though their day was already full. Drew did great work on my truck. John and Drew were so nice and willing to help us out, got us fixed up and back on the road for a very fair price. Overall I was extremely satisfied. They were very professional, very helpful, and at a great price

Th
Review №26

Down to earth atmosphere for sure. John got my ride sounding like it should and drew was knowledgeable. Hands down i recommend seeing these guys for your auto problems

Ka
Review №27

My truck blew a coil pack and spark plug. They replaced the plug and called me to pick it up. 20 minutes later I returned, seems more work needed to be done. Left my truck there and a few days later they had it all fixed and ready to go.

Da
Review №28

Honest automotive provided great service! They were very thorough with running through my problem (damaged exhaust manifold that was causing all sorts of engine codes) and once they determined what the cause was, they set expectations and explained the process of what they would need to do to fix it and possible complications that might arise. I drove an hour to get to their shop and hands down will do it again when I have more problems.Thanks for the awesome service!

Ka
Review №29

My brakes were squealing in my car. I took it over to a different auto shop and they said that I would need new brake pads and rotors. It would’ve cost me $600+. I took my car over to Honest Automotive and they quickly found out that I actually would not need the rotors, just the brake pads!! This saved me an extra couple hundred dollars! My car sounds great and I am a happy camper!

Ca
Review №30

Honest Automotive lives up to all of these rave reviews! We were driving the last leg of a cross-country trip with bad brakes, very little time to stop and a 30 hour drive ahead of us. Drew, Joe and John were able to get us in and out promptly and professionally, for a great value. Beyond that, they were so welcoming and genuine. Could not be more thankful that we stopped here - if you’re in the area, this is the place!!

je
Review №31

I am always scared to go to auto shops because they tend to over charge but honest automotive was amazing! They were so nice and fixed my car the same day!

Mi
Review №32

This guy is the best! On vacation and our water pump went bad. No one else could get us in, John didnt have time either but wasnt going to leave us stranded. Not only did he make the time to get our car fixed, he did it at a great price. I would recommend him to everyone. Thanks John!

Ty
Review №33

Spark plugs replaced and my car runs much smoother now. I am extremely satisfied with my experience at Honest Automotive and intend to be a repeat customer next time I need work done on my car.

Ma
Review №34

Got what I needed done with great! Customer service. Thank you.

Ab
Review №35

When hubby says hes worried about the truck and how it sounds and were out here on vacation I got worried. He did his research to see what shop around Rapid City would be worth it and Honest Automotive was the one he said he wanted. The reviews didnt lie. The guy, John helped us despite being busy already and got us on our way for a fair price! We all appreciate it a bunch!

Ch
Review №36

HONEST ISNT JUST THE NAME. HIGHLY RECOMMEND THESE GUYS

Lo
Review №37

My wife and I came to Rapid City for vacation. Our old Chevy would not hold its serpentine belt due to a damage power steering pump bracket. John searched for parts for our old truck with no avail. John straightened the old bracket and it now works as good as new. John even worked on Saturday to help us. I highly recommend Honest Automotive for your auto repair need.

Mi
Review №38

This auto repair garage lives up to its name. I had taken my car to another garage before bringing it to Honest and I would have paid close to $1200 for repairs I did not need. Honest treated me fair and I paid under $800 to finally fix my car. Because I am female the other garage was going to take advantage thinking I wouldnt get a second opinion. The guys at Honest are great!

Le
Review №39

They were able to diagnose the problem with my car, get it going again, and all for what seemed like a very fair price.

Pa
Review №40

Amazing service

St
Review №41

Its always good to look at the online reviews to any business these days, after reading all the positive reviews I wanted to give Honest Automotive a try. We brought in a VW Tiguan that was having some issues. When researching online about the problem and what others experienced it looked like it was going to be pretty pricey to get it fixed. Drew from Honest Automotive was able to pinpoint the problem and discover additional problems that needed to be corrected. In all he ended up fixing 2 things and giving the car a tune up at a fraction of the price of what it wouldve cost anywhere else.When we brought the car in they were pretty busy so it took some time before they could get to it, Drew stayed in communication with me and even suggested since they were so busy to give a local import shop a call and if they could take a look at it quicker to go with them. He said as much as he would love to fix the car for us he understood if we didnt want to wait. When calling the other shop they asked who I had the car with and I told them Honest Automotive, the guy on the phone said Oh those guys are real sharp down there, theyre good. When hearing this I knew I should stick with Honest Automotive. You just dont find shops these days that are hardworking, honest and affordable.Dont let the appearance of the shop fool you, these guys are hard working and are fixing a lot of cars, it shows. Id recommend this shop to anyone. I know where to go now for my future automotive needs. Thanks again for everything, I appreciate all the hard work you guys did. The Tiguan is running great.

ta
Review №42

Probably the worst experience Ive ever had with a mechanic. Took my car in for a transmission flush cause I was super low to the point it was kind of burning. Once the mechanic finished with the transmission flush he decided it would be best to take my car home for the night to see if there was anymore problems with the car (never let them take your vehicle anywhere but the shop) so he takes my car home. The next day instead of bringing the car directly from his house to the shop he decides to take his daughter to school in my car then gets in a car accident 5mins away from the school and totals my car. I never recieve any kind of apology and a very short phone call letting me know what happened. Moral of the story never ever let a mechanic even if you trust them drive your car anywhere.

Mi
Review №43

Took good care of us when we were in a bind. Honest prices and quality work. Thanks!

Co
Review №44

I have known John for years. He is the best in the business. I have had countless times where John has gotten me in on the drop of a dime, and has fixed the issue the right way the first time. His prices have also always been below the competition and I recommend all my friends and family to his shop every time.

Fa
Review №45

I needed a check engine light looked at on my BMW. The employees were very knowledgeable, polite, and helpful. They didn’t charge for this as it didn’t take very long. I highly recommend Honest Automotive.

De
Review №46

Very helpful and quick service. Staff very friendly

Jo
Review №47

This place looked a little sketchy at first but Do Not judge a book by its cover. John was extremely helpful and knowledgeable and was able to get me in quickly to have my truck fixed. (Other places booked me out 2-3 weeks). He kept me up to date on all the details and was very reasonable with me. The truck has been running great for a good while with zero issues and I have nothing but good to say about John and his techs! Highly recommend!

Ve
Review №48

We were traveling through town and had an issue with our van. I called three other shops that said it would be a week to a week and a half before they could fix our problem. Honest Automotive let us come in when they opened the next morning, and had us fixed and out of there in half hour!

Ja
Review №49

My car broke down in Custer State Park while on vacation. John and his team helped get us back on the road in less than 24 hours. They are professional and affordable! Thank you for making us a priority!!

Be
Review №50

I brought a 1978 motorhome with overhearing and rough idle issues to the crew at Honest Automotive. I have been dealing with this issue for years and recently traveling through the Badlands was extra difficult. John, Joe, and Drew were excellent regarding making time for me and getting me in the day I called for diagnostics. Within two days they had solved both problems at a very reasonable rate. I cannot recommend this shop high enough and they went above and beyond to get me back on the road quickly. Thank you!!!!!!

Bo
Review №51

Amazing service fitting me in the same day and charged a fair price.

Ma
Review №52

My car was over heating and all the emergency lights would go off. It took a while for figure it out, but they never gave up on my car. 😄

Mi
Review №53

We were on vacation in the Black Hills and arrived in Rapid City at the end of two solid days of driving with an unsettling noise coming from our engine/wheel area. We called the dealership for our vehicle, and multiple other garages and none had openings for a week. We were far from home, stranded, and ripe to be taken advantage of. John got us in, identified the problem and what would be necessary to repair it. He was fair and friendly, the cost was reasonable, and above all he was honest with us (as the name implies). Whether you are traveling and in need as we were, or live in the Black Hills, Honest Automotive is a trustworthy place to have service done.

Le
Review №54

We are from Sioux Falls and here for a convention. Our brakes got bad very quickly and we were worried that we wouldn’t make it back home safely. I found John on the Internet and saw that he had an excellent rating, so we called hoping and praying that he could get us in and could fix the problem. He did and I was very pleased with not only his work, but his awesome attitude and kind spirit. Thank you, John. You were a true life saver for us! Keep up the excellent work!

S
Review №55

Car was running very rough and with a commute of 35 minutes wasnt wanting to drive home like that. Called and they said they could look to see if driveable. Found the problem and was able to squeeze me and fixed it that day. Honest isnt just a name. Felt that they gave options that I could do and I added extra services as to save me in the long run. Couldnt be happier and even gave me a ride back to work (save me on an uber). Will be seeking their services again.

Mi
Review №56

Can I give more than 5 stars?? A short overnight trip to SD left me and my family stranded in Rapid. John went above and beyond to help me out and get us safely back on the road home. I have no doubt that he made my vehicle a priority that day and quite literally saved me hundreds of dollars in hotel and travel expenses related to his quick diagnosis and repair of the problem. I cant thank you enough, John. Your customer service was exemplary and I felt like an old friend was helping me out, not a complete stranger. Your name says it all...Honest Automotive.

be
Review №57

We are from Missouri, driving a Class A motorhome. Ran out of transmissions fluid and John came to where we were and put fluid in the RV. He was on his on time and could have gone home but, came and helped us. He even called a repair shop for us!! Thank you so much you are a truly great person!!

Mi
Review №58

They have performed outstanding work on at LEAST 4 different occasions! And Im not talking changing spark put. Im talking about some serious work. THANKS JOHN!!!

Br
Review №59

Honest is a true way to explain this place. Very nice and trustworthy.

Ce
Review №60

John was easy to talk to and explained things clearly. Ive dealt with other mechanics that have spoken to me in a demeaning and belittling manner and John was definitely NOT like that. He was flexible with ordering parts and got the repair done quickly. Ive had my vehicle back only one day so hopefully, mechanically, the repair was done well and holds up. He installed a used transmission in a PT Cruiser and so far so good. My other vehicle, Chevy Traverse, is in a different shop for four weeks now...I wish I had taken it over to Honest Automotive instead.

Te
Review №61

Was able to quickly diagnose my problem and set up an appointment to fix it. The quote was reasonable and they even notified me of worn parts I could replace during the repair for cost without charging extra labor. Very satisfied.

Ni
Review №62

This place is the bomb dig cheap and honest 👍

Wa
Review №63

Fast friendly service. Reliable estimates.

Sa
Review №64

Fast, friendly service from a knowledgeable staff that stands behind their work

An
Review №65

We needed our 1989 Ford motorhome to make it another 1500 miles to get us back home again in Indiana; but she was leaking power steering fluid something fierce. I fully expected it to be the pump but John said its your lucky day - was just a ruptured return hose. I actually called a few min before they opened and John answered and met me at the shop. After a couple short minutes under the front end, he made the diagnosis - nobody had the specific Ford hose, so John masterfully made a standard hose work. And in just a little over an hour total, John had my family and I headed back to the Hoosier state - about 3-6 hours quicker than I thought and about 300-500 dollars less than I feared.John is honest, genuine, and like someone else already said, made it feel like a friend was helping me out rather than a complete stranger. Thank you John and Honest Automotive. Maybe Ill see you again someday.

Br
Review №66

Excellent work! The repair was done rapidly and I was informed of the problem and the cost to repair. I would recommend this repair shop to anyone needing automotive service.

Jo
Review №67

These guys rock!! And are Trump supporters!! WINNING!!

Ka
Review №68

John was awesome. We were traveling through in a class C motorhome and was having issues with loss of power. He loaned us a car so that we could go sightseeing while he fixed the motorhome. Actually took the time to diagnose the issue and got the job done right. Highly recommend him to anybody. Thanks John!!

Do
Review №69

John took care of me right away! 4WD broke down during a winter storm. They were able to diagnose and fix the problem within a day. They have also worked on my other vehicles alternator and got me back up and running! Great service! I would DEFINITELY recommend them!

Ma
Review №70

We were travelling through Rapid City on vacation in August and something underneath the car began to drag. I looked up auto places in the area and we found Honest Automotive. We dropped in without an appt and John went out of his way to help us even with the shop being very busy. He bolted it up and we were on our way again and also with a smile and very reasonable. Thank you John.Mick and Mary Kay KlabundeSurprise, Az

Co
Review №71

Very reasonable guys helped me out at a reasonable rate

Ad
Review №72

Took good care of my brothers truck.

Br
Review №73

Great friendly shop... Found the problems and fixed them. What more can.you ask? ☺️

br
Review №74

These guys are cheap and they know what there doing..

Pa
Review №75

Offered good assistance in the U-Haul rentals

Ki
Review №76

Honest, efficient and they do an amazing job!!! John is the only mechanic I trust to work on any of my vehicles.

Ca
Review №77

The only mechanic I trust with my car....he fixed my car a few months ago and not even so much as a squeak to it. :)

Da
Review №78

Quick and less than quoted.

sm
Review №79

Good people honest help!

A
Review №80

Johns always taken car or our families vehicles! Only place we will ever go and only place we trust!

Ri
Review №81

Great repair shop

sl
Review №82

Good honest work.

Information
9 Photos
82 Comments
4.9 Rating
  • Address:315 1st St, Rapid City, SD 57701, United States
  • Site:http://localrapidcityautorepair.com/
  • Phone:+1 605-951-9219
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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