Always helpful and nice, have been coming to this location for over 10 years. Fast, friendly and professional. Great with kids of all ages. You can record your own sound or choose a pre-made one. Almost always has the latest bears. Definitely worth the visit!!

Friendly staff and a fun place to go if you dont mind a bit of a wait.

It took about 30 minutes just to get into the store. Once inside, we picked out a puppy and a bear. As it was a 2 for $35 special (one for $25) We waited another 30 minutes to get the bear stuffed. My son was upset about just standing so long waiting. There wasn’t much to keep him entertained…..no places to sit down. They had 3 employees working. They needed way more than that! The employees were very nice to us. We picked out a couple outfits for each stuffed animal. We ending up spending about $65 total. So, it’s definitely not cheap for 2 stuffed animals. We spent about 1.5 hours total there. It takes a long time to get in the store and the bear built. Overall. It was a nice experience. Just be prepared for a long wait time.

Clean store, friendly staff and nice.They have a great prices this days.

A fun little quick event for the kid. My only complaint is that I bought 2 bears and it ended up being $70. The people were nice and they were great with my kid but a little pricey but that isnt anyones fault.

We loved our experience with our 3 year old. The staff was super sweet and very helpful when giving our pacifier up, they were able to put it in the bear which was super cool and helpful. :)

Super friendly staff that is willing to take time with each customer even though they get swamped. Really make it great for the kids.

My son and mother in law loves this place! Fun experience for all ages! You have to try it at least one time if you never been!

The wait was an hour and a half to get in, but the wait was well worth it. We got our Baby Yoda, Toothless, and Eevee all in one go. We had a great time making them, and they staff was spectacular!

All right Build-A-Bear a three nothing has changed since I worked out here its not enthusiasm for the children it needs to be more active and your staff needs to be more involved thanks

What can I say we Love ❤ Build a Bear

Absolutely loved the experience! I love my Scorbunny! And my friend loves her gift. 😊

Only one employee was nice everyone else were rude not helpful at all.

Girls love this place. They got clothes and shoes for their furry friends.

Great experience for the whole family!

Great experience they are doing wonderful enforcing masks and social distancing. Everyone was very accommodating and pleasant.

Haven’t taken my 3 girls in any store in a year. Finally fully vaccinated. Had dinner at the mall (first family dinner out in a year too!) and rushed out to make it before closing at 8. Got there at 7:51. Very rude employee would not let us in. Told us since it takes 20 minutes to get through the process they wouldn’t let us come in. Needless to say we left the mall with 3 sad little girls.

We bring our daughter here every year as a Christmas tradition. Everything is normally great but our interaction with Elizabeth was absolutely horrible this time. She was rude and condescending over a miscommunication surrounding their current gift card promotion. Even after we agreed to pay for the entire bear and then process a refund (which included me now paying for the interest charge on our order) she aggressively swiped the card machine and talked down to us. We will probably end up taking our daughter to the other build a bear in the area for now on. After 10 years going here, you’ve lost us.

Im, sorry your three litte girls didnt get stuffes to kate cheek

Great Place For Children!❤

2 hour wait but totally worth it when we got inside, the staff were all nice and efficient ❤

Long line, but worth it to see my kids faces.

Great place to shop and get yourself or a loved one a new stuffed friend to enjoy!!! Fun, smiling, happy, and courteous staff!!!!

I am an adult who grew up watching the original, animated Lion King. When I saw that Build-A-Bear came out with a Lion King line for the new remake, I knew I HAD to have one--either the adult Simba or the Pumbaa! The lovely employees that helped me (Tuesday 7-9-19) were an absolute joy to deal with and did not judge me at all! :) LOL.

Whats not to love about building your very own stuffy? And you get to dress it how you like and make it personalized to fit your personality? Yes, please! Dont forget the Adoption Certificate, which is super fun and special for your littles. My two kids absolutely love their two new friends 🐶🐰 I will definitely be going back for commemorative occasions, because these Build-a-Bears are just too special to pass up!

Went to celebrate my daughters 4th birthday. Her face lit up. She was so excited.

Build A Bear Workshop for my kids birthday was a great experience. Staff was very friendly, helpful and patient. We had 10 people and our group was very happy with the bears, the outfits and the whole experience. The mall was very busy on Saturday but everyone was able to take their time and have fun. Highly recommended for birthday celebrations!

Drove an hour to get to the store and was told we couldn’t enter even though it was an hour before closing time.

Bestest bestest place

Had a great time here. The employees do a wonderful job of making the process of bringing your animal to life more fun than cheesy, even for an adult visiting solo lol. The price can add up quickly so expect at least $45 for a well dressed animal.

We will never have a birthday party at Build a Bear again. There were too many limitations on what the kids could have, so parents are forced to shell out money to keep their kids from a meltdown. I had never been there before, so I didnt know what to expect. The party person assigned to us showed up late and was never really able to take charge and direct the group. There was no party room, so the kids couldnt have food, drinks, or cake.All of that aside, the kids did each walk away with a bear that they created for themselves. Every child was happy and did have fun. I just dont think its quite the right thing for a party. Its much better suited to individual experiences.

Build-A-Bear is probably the last place you should come if you want a cheap stuffed animal, but youre paying for the experience, not just the product. The bears are good quality, though, and the employees here are pretty great. My kids love this place... even if letting my three-year-old put a fire engine sound effect in his stuffed dog was maybe not the best idea.

Even my very too-cool-for-school 10 year old little boy loved this place. The staff are really sweet and helpful and made the whole experience fun for both my boys. We got them both Teddy bears with their Daddys voice inside before he goes on a 9 month deployment. Very cute place, we loved it.

My parents made my daughter a rainbow bear the first time they met. She was 2-1/2. After a few months the stitches came out and stuffing all but was gone. They happily helped restuff her and added extra stitching. Made my daughters day to see her bear all fluffy again! Thanks yall.

They were awesome!

Nice experience for my toddler. The staff spent a decent amount of time helping my son build his bear, which made my son believe his bear is alive. It is very fun to watch my son having a fantastic experience on getting a stuffed animal.

Such a memorable experience with my daughters and grandson!!! Amazing customer service..thanks 😊

We had a birthday party for my 5 year old granddaughter at this Build-A-Bear on 4-11-15. The person in charge of our group was great and I am sorry I dont know her name. There were 9 children who had a great time building, naming, dressing their animals. My older granddaughter was also building 3 animals, dressing them, etc., one of which was a surprise for the birthday girl. So, as we stood at the register to pay for the extra three animals and outfits......my daughter, granddaughters, and I......having already paid for the party.....so we easily paid $400 plus, the 5 year picked up an accessory to add to the purchase and the cashier informed us that she would have to go to the back of the line to purchase something else. WHAT!!!!!???? Even though we used one rewards card (mine) and were all there together.....she refused to add on that purchase. Unbelievable!! I have never experienced anything that crazy! I mentioned this to the woman who had been in charge of the party and she apologized but is this not ridiculous? I, personally, will never go there again. That is not the way you treat those trying to give money to the business where you work!

For my daughters first birthday I wanted to take her here and do the pay your age for a build a bear. Her birthday was Jan 31st, and me and my wife stopped by today February 2nd and was told we couldnt because its not February . Ive never been more disappointed in my life....first time in the store and my last time.

Too expansive, should had gone to one of the other shop here.

Amazing experience for a child and even a child at heart. My daughter wanted to build her own bear for her 15 birthday. From selecting the body, to customizing the sound and even helping to stuff the body and deciding the level of softness.

Nice experience, social distancing measures are followed

Sweet staff members and very helpful. My son loves build a bear. He is home sick and i had to come to raleigh today alone so i went to make him a suprise to help him feel better.

Really nice people! My girls loved the experience and the pay for age bears are so cute! What a neat idea! Thank you build-a-bear!!

I bought one 4 yrs ago for my grandson 1st birthday and till this day he luvs it. Now to go back and get his brother one for his 1st birthday, because he won’t stop touching his brother lol

Took my gf here and it was a nice experience. The staff really seemed to focus on making everything fun for the kids and the store was well staffed and organized. Not exactly cheap but worth it in my opinion

So weird the way things are during COVID-19 and there is no fun or excitement behind it....or it could also do a lot of how the associates interacted with the children.

The girl who took us to all the stations for our daughters party there was a typical teenager... just didnt know how to interact with real people. No energy, and the whole thing felt scripted and forced. But my daughter loved her $250 Paw Patrol puppy. Maybe if they had a build-a-beer section for dads...

You wouldnt like this place. Anyone with a car and a mortgage payment sees this place for what it is. A cash grab where they offset the price of not having to pay for cheap labor to increase profit margins under the guise of bringing Teddy to life. Then they try and gouge you on every accessory, every extra thing teddy needs to be more complete. Teddy is just a poor substitute for the things the parent lacks or believes is missing or has been missed in their own lives. I see the likes of Teddy and many of his BAB friends at local thrift stores every day costing a buck or two at the most. Sound chips inside, fading battery still telling little Jacob that mommy loves him. Your well meaning memory and keepsake at the bottom of a bin. Anonymous outside context, sold for a buck.

My daughter loves coming here for her birthday, the staff is always friendly and helpful.

They were very crowded today & had a birthday going on. The line was very long yo get your bear done and they werent using the most efficient way of handling the customers. They do have some cute bears and other items but need to figure out a better way of managing crowded days. The staff was friendly when we interacted with them.

A long wait but it was a weekend before a major holiday. The Chid was happy thats all that matters

Finally used the club membership to receive a discounted birthday bear

Great marketing. When they first opened I thought it would fail, shows what I know. Kids love the place.

Fun experience for the kids but honestly disappointed in the the staff. The lack of friendliness and personal hygiene was a little shocking. For the amount of money you spend going in there you would think they would have people that could at least pretend to like kids and wear a clean uniform.

Update 2: We were again at BAB, my daughters requested special activity before school starts back. They have addressed the checkout covert upsell issue, and I upgraded my review from 2 to 4 stars. My daughter paid with her own money, was treated graciously by the clerk, and she had a good experience. My 8yo son noticed the difference. It seems only fair to note that the company did much better this time.Update: CS for Build-A-Bear was friendly and helpful and gave us 2 reasonable options to address this issue.Original Review: This was our second trip to Build-A-Bear, and it was fine until checkout. My daughter was paying with her own money, and we had talked about what she could and could not choose all through our visit based on the money that she had to spend. At checkout, the clerk asked whether my daughter wanted a blue or a pink bag. She chose pink, the clerk put her purchase in the bag, and then the total was more than expected ~ and more than my daughter had in her wallet. I understand that the BAB business model is to sell overpriced stuffed animals in a cute experience, and to upsell with sound machines and clothing throughout the store, but those items are clearly labeled. Not mentioning that there is a $5 charge for the bag when a 5yo is on the other end of the transaction is dishonest and made a lesson on spending money into one on being misled by retailers. My daughter loves this place, and the employees are always friendly and do a good job of interacting with the kids to make the purchase an experience. I was really disappointed in the checkout experience. The lesson today was more appropriate to teaching my 5yo how to navigate a used car lot than a child-centered store at the mall.

We decided to go in since the store was not busy. My son picked out his bear, picked a song and then we got in to line to have it stuffed. There were only 4 people ahead of us. After 30 MINUTES in line I went up to the only other employee in the store and asked nicely why there is no one helping this one lady stuff animals. She tells me they are the only two working since the third person went on break. The third person went on break when we were 3rd in line. We were still in line, next customer, when she came back from her break. The lady stuffing the animals was great with the kids but seemed tired or overwhelmed. Of course something would be wrong with the bear we picked so it had to be hand stitched. The 2nd person in line had to pick another bear to be stuffed again. the 3rd person had a hole in their dinosaur and then us the 4th in line had to be hand stitched. Also the song box is in the body and not the arm so it is frustrating trying to find it. All in all it was not a good experience and the other employee could careless that people had to wait so long in such a short line.

What a positive experience. The staff was very helpful and assisted me in getting the perfect bear for my little one. Thanks.

Great place to go and build memories

Build your own toy. Make it unique not nass produced. Love it

Kids had a great time. A bit pricey. But overall will come back again in the future.

After the dramatic but crowded day yesterday with the Pay Your Age promotion, we managed finally to get bears today. Happy kids and stressed but polite employees. Worth the wait!

Always nice people

Awesome quick service...staff was very helpful and friendly. Daughter was extremely happy and surprised.

I had a bad experience here. The workers are absolutely horrible. Took my daughter here on her 8th birthday and the workers did absolutely nothing to make the experience special. They were too busy talking and gossiping with each other. Horrible. Will not be returning to this location ever again.

Kids had a blast. Staff was awesome. For as busy as they were it did not take long at all.

I always have a good time at B-A-B. We had a party for 25 Girl Scouts. They all had a good time. The Girl Scout bear is so cute!

Complete chaos. We had never been to build a bear before so we were waiting on someone to help us get started. An associate finally came over and vaguely instructed us on the stations. Minutes later, the associate came back over to harshly reprimand us for trying to pass other people in line. We had no idea what was going on and my toddler would have been just as happy to have picked out a bear from Target. We will not return.

Build-a-Bear showed the most disturbing lack of compassion for a young woman who has recently lost her daughter. I was sickened by their response and vow to never patronize this business again.

Took forever to get 2 animal friends for my son and our nephew (who was visiting from out of town)!! We waited in line for just over an hour with a 3 year old and 5 year old with patiences wearing thin!! There are 4 stuffing stations at this location and there were 5 or 6 employees working at the store but only 2 stations were in use. The line moved very slowly and all of the kids waiting were getting cranky as well as the parents getting frustrated. The staff was helpful enough when picking out the animal friend and at checkout (which had another 10+ minute wait). Im sure this increased customer presence at the store was due to the recent pay your age promotion, as we were there to use our coupon too. But we couldnt come back later since our nephew was just visiting for the weekend. What could have been a fun experience for the kids ended up in tears as they kept getting into trouble from waiting so long and we ran out of ideas of things to do to keep their interest. Once we finally got up to the front for our turn, it was great, but I was so irritated at that point I forgot to get a photo of them with their new friends. Sigh. But they do love them and they are good quality stuffed animals.

What an experience. That sentence transfers to good and bad. There were no employees to help the very very busy store. One lady to fill and on to run register. BUT everything else was top notch experience for our Granddaughter. Thanks and get help in your stores.

There was a random rush when we got there, but the two girls working stayed upbeat and kind and my daughters birthday purchase was so fun and special!

We came in when it was a bit busy, and were helped by a very energetic staff member. My girls were hungry so we decided to come back after dinner...it was nearly empty when we walked back in around 630. Neither of the two new employees greeted us (the one we met previously was gone), and seemed like they didnt want to be there. We grabbed an adult Simba to have stuffed, and walked over to where we thought the line was, next to a sign facing us that read line starts here. We were the only ones in line while a young couple was having several pokemon animals stuffed by one employee. Two ladies got in line after us, got tired of waiting, and left, leaving us in line alone again. After probably close to ten minutes, the only other staff member walked over to us, and asked us if we needed help finding anything, to which we said no, were waiting for stuffing. Oh, well the line for that is over there, and she motioned to a roped off area right next to us that now suddenly had 2 to 3 other people standing in it, meaning we were being pushed to the back of a line that formed after us. The several times the stuffing employee looked at us, she didnt bother to redirect us so we would have been in the right spot, two feet over in a 3 rope section. They had the front of that line roped off like they didnt want anyone standing there, so we stood next to the sign, which was also next to a bench so one of my daughters could sit and rest her legs (she has CP and wears braces). We decided to leave, and the cashier was rather snotty with me when I told her gently that I wish we would have known where the line was supposed to start when we were the only ones here. She even threw a very sarcastic have a nice night after us as we walked out.Had it not been for her attitude and comments, we would have been back in a week after my daughters next specialist appointment. We wont be back to this location. Ever.

I like Build-A-Bear and I enjoyed the variety and everything they have but some of their employees need to get clothes such as their pants that actually fit their bodies there was one woman I believe she was a hiring manager her pants did not fit her body by any means I was shocked and thought to myself eww.

Sooooooooo slow. Its county wide spring break, they should know tha5 and staff better.There are 3 people behind the registers. 1 stuffer!!!Why wont someone help her!??? No one on the floor. Im so disappointed in the service.In line over 40 minutes. Staff was quite rude. (Michelle) Except the stuffer. She was sweet.

Helpful

WAYYY over-priced for stuffed animals, however, the kids enjoy the experience. The staff is excellent and make sure the child is included.

Great place to bring your toddlers cause the birthday bear is the same price as their age.

Staff were helpfull and kind and work well with kids.... Good job!!

We carried our grand babies here an we all had a great time lots of fun. .

I love this build a bear!! They are always super kind and helpful!! I have been here a few times and neevr left disappointed!

My daughter loved it. The staff was super duper kid friendly...bring your wallet bc they get the kids excited and u end up spending some $$$ but its a blast for the kiddos.

Very nice place. Granddaughter loved the place. She picked out a unicorn and clothes and beatung geart and a galloping sound .... the store was very busy but not unpleasant to wait our turn.

Organized and friendly

Get some more employees or at least have two stuffing machines staffed. Waiting an hour in line before you can get to the stuffer is ridiculous. Also take the recording station and move it or put it in a booth. When you are trying to record something its right next to the long line of everyone talking and kids yelling, laughing, screaming etc so that all gets recorded onto your special message. For the amount of money parents are spending at this place they could spend a little of it to improve the opperations or flow or general experience. Ill avoid this place in the future if this is your norm.

Cant wait to go back

Friendly staff engaged my toddler & helped her participate in making her toys. Lots of choices in animals & accessories. Better for preschool aged kids than I expected

Usually always an amazing experience. We went through the whole process of buying a bear except actually buying it. My Wife and I were so upset with customer service we decided not to give them our business this time.All the girl tried to do the entire time was up sell products and I understand its her job but I didnt like the way she went about it.We went in there for the pay your age birthday bear, which they didnt have and we had to get a replacement one. Then she went on to say you can get any bear you want. I responded with for the pay your age. She says well its like we talked about this is an add on. You are suppose to buy 2 buys when you come in for this.We asked for the bear to have basically no stuffing in it at all and she competely filled it with stuffing and i asked for a new one, but she said ill just take some of the stuffing out. 15 minites later we are still standing there waiting. Finally i just gave up and said that was enough even though it wasnt.Next came dont forget you need to put this beating heart in your bear and then you have to choose a smell for the bear. To me she implied it was something you had to do but never said there was an extra charge. We knew it was extra only because we go there at least twice a year. Even the customers before us were unhappy with her for selling them products that had an extra charges to it. The girl tried to play it off as she told the little kid thst there was an extra charge after being questioned by another employee once they went up to pay.It was just an awful experience for myself and my kids from how we are usually treated. We expect more from build a bear.

Have a nice assortment of cool animals and stuff to stuff.

Our child loved building his birthday bear! The staff were very friendly and made the experience special.

I loke this toy store one of my favorites.

Its not like it used to be! They are not friendly and they barely spoke to us! Only at check out

Worst service ever 😔

Grandkids had a blast building bears

Took my son for his 1st birthday he had a lot of fun.

Went for special sale, never made it in, infact sale was cut off before we even got in the door no raincheck allowed very Pissedsl off for waste of gas and several hoursspent waiting in line trying to get a special present for my 2yo and 6yo

I love build a bear. I stopped by their store July 11th and 12th. They were really helpful in informing me about their Pay yout Age Day (July 12th) on the 11th. They didnt have many people there so 2 workers helped me. Then i came back on the busiest day Pay your Age Day. As far as having people in place i give and A-. They seem not to have enough cashiers. There was also a problem we ran into when people who just wanted to pick up the bear but not stuff it, i feel like it should have been an express line. All in all it was a great idea for Pay your Age Day.

Unfortunately it was quite busy but the kids love the process and even with it being busy the people still seemed to care and engaged with the children.

Fun, and cool to pick out and make your own friend but I didnt have very much options because it was $$$

Always a fun time. Wish they had more a of selection of animals to choose from.