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Power Home Technologies
4521 Preslyn Dr, Raleigh, NC 27616, United States
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Power Home Technologies
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Jo
Review №1

Dustin and Mike were amazing! They were so helpful and very thorough in explaining the features of the system. Very professional and knowledgeable of their products. We are first time home buyers, and of course we had the concerns of which home security system we are going to choose without feeling like it’s a waste of money, and of course we want to always feel safe when we are at home and away from our home. They helped us a lot with choosing a great home security system and completely sold us with this amazing system. Icing on the cake was being able to control EVERYTHING on your phone! Brinks has A LOT of features and you will not be disappointed with their system/services or their great customer service! :)Thank you so much for your time and help!!

Ro
Review №2

Have not had the PHT service for over a year now. However, they continue to charge my account even though I have no contractual obligation, and sent in a Notice Of Cancellation via certified mail. Please start charging me, I have a new system and service with Brinks Home, who I can actually get on the phone!!!

Ti
Review №3

So I have tried several times to contact this company with no results so I decided to call the finance company only to tell me this company is no longer in business, imagine how I’m feeling now having to still pay for equipment with no service🤬🤬I feel like I was scammed and Times are already hard for people!!!!

Ge
Review №4

Good luck getting anyone on the phone. The automated system tells you all of the options are not recognized.

Ja
Review №5

The only good part of working with PHT was the tech that came to install everything. What we were told we were going to get and what we got were very different. The sales rep told us we would have a fully integrated system and what we got was a bunch of different apps that dont work with each other. The cameras that they tried to sell were over priced and they told us we couldnt get our own and use them with the system. Also, they pre wired for the cameras but only ran Cat6 which limited what we could actually use. In the end if I could go back I would never have used them and would have just set everything up myself. Would have spent less money and got a better end product.

Ro
Review №6

Read the fine print, dont listen to their sales people, they will mislead you. Once youve signed, they really could care less about you, because they know theyve got you on the hook for years.

Br
Review №7

Juan was very professional and knowledgeable of his job. He did an amazing install. He was very polite and knew what he was doing. He answered every question and made sure that I knew how everything worked. He explained every detail he was doing as well and kept me aware of next steps. He also wanted to make sure that I fully understood everything before he left. I would recommend his services to anyone. Jim was also great in his starting everything up and getting my appointment taking care of.

Mi
Review №8

Fast and efficient installation, done the same day we signed up and completed in about an hour! System is very user friendly & nicely fits in to our decor. Love having an app on the phone that lets us arm, disarm or just check the alarm from wherever we are. Would definitely recommend to anyone looking for an alarm system.

Li
Review №9

This company appears to have shut down, or it has been a sham all along. These guys were the contracted vendor to install wiring in my new home for Pulte Homes. They did not crimp the wires correctly, and now I cant get in touch with anyone to come fix this.

Ma
Review №10

This has been the best experience I’ve ever had dealing with people in this line of work! James and Valene are two of the best people I know! The install was fast and clean. They were so professional and so sweet. I really feel like they valued us and make us feel like family! The personal touch they add from sales and install is so nice cause you get way more then a product! You get a relationship and people who are there to help take great care of you! My family is a raving fan of Brinks home security and we are so in love with James and Valene! Amazing people! You will love their work. I’m going to try and help get some friends and family to sign up with them!

Si
Review №11

Bryan was very personable and polite. He seemed to work efficiently and was very thorough. He took time to explain the system and how it worked. I was very comfortable using the system when he was done explaining. He even showed me all of the owner resources and avenues to get assistance, should I need it. I definitely look forward to working with he and power home technologies again.

Fe
Review №12

Thank You Brinks -aka- Power Home Technologies for everything today. Started with Jay coming to my house and explaining everything that made sense about Home Security. Techs James and Valene were awesome....they showed up and did all that and then some all while I was on a couple of business conference calls. Friendly, courteous, patient, and helpful I couldnt have asked for any better. I had an issue receiving my email on my phone, Valene called in to the home office to make sure they had the right email for me so I could get the app set up. After checking my tablet I received my email from Brinks to continue my set up. James was extremely helpful, set me up on my tablet and explained everything to me. Im so glad I went with Brinks. Reps like Jay and Techs like James and Valene are very much appreciated....Their customer service gets 5 stars from me. Thank You for helping me and my family feel safe in my first smart home with a very reputable security company.

Ch
Review №13

Jason was great! Very informative and helpful. He answered all of our questions, leaving us feeling confident with our choices. Made our Brinks experience amazing! Ensured we had complete knowledge of our system! If you want the best, get Brinks. And have it installed by Jason, hes professional & helpful!

je
Review №14

Henry was so helpful in helping us choose the best security for our home on the second day we moved in. He was professional and friendly while showing us the alarms systems that would fit our needs. Anthony our installer was just as professional, prompt, and let me know if he had any issues with installation before just drilling away into the walls. He also took care into doing any loud installation while my baby napped. I have to say both my husband and I are very impressed with them and the costumer service.

lo
Review №15

Anthony Harris was our Technician. From the time he arrived, he began working, making sure that everything we requested was there and installed to our satisfaction. When the installation was completed, he then took the time to make sure there was understanding of how to operate our new security system. He also said if we had any questions we could give him a call and he would be glad to help us with anything we might not understand! Thanks Anthony, your work was excellent.Mr & Mrs M.

Ko
Review №16

After Feeling NOT SO SECURE with another alarm company, I reached out to brinks to see what they had to offer. Long story short, we really liked what brinks offered compared to others. So We switched companies recently & had our new Brinks system installed in our new home. It was a clean, seamless install. Which looks VERY NICE & Discreet. Our installer Chris Nigro was ABSOLUTELY AMAZING!! His customer Service EXCEEDED ALL of our expectations. His knowledge of the alarm system was quite impressive. He ensured our whole home was secured and left us feeling protected & equipped with a wealth of information so that we were reassured that we had made the best decision on a QUALITY security system. WE will definitely continue to turn to him when we add additional features to our security system. Chris is ALWAYS welcomed to our home & will always be our go to when we have any new questions.Thank you for everything! You rock!

Sa
Review №17

Mike was very knowledgeable about the system. But what speaks to me the most is how kind he was to my children. My two year old was very interested in everything he was doing, and he was so very kind to take time to be so nice to her and not irritated by her- which unfortunately happens a lot.Thank you Mike!

Ch
Review №18

Our experience was excellent! From the start with the assessment of our home, with what was needed and what was not. The installation was just simply outstanding! From the business side of it dealing with Eric and his availability to answer our calls and our texts was just outstanding! Our installer, Anthony was just a Blessing and a wealth of knowledge!! He took his time with the installing and his time with explaining everything to us in regards to how the system works, what we needed to do, and what we needed to know,. Just amazing! We are very, very happy with the decision we made to go with Powerhouse Security System. We are also very happy with the package we purchase; windows, doors and the front door camera is awesome!!Respectfully,The Lewiss

An
Review №19

Amazing installer Chris, took his time explaining everything in detail. No question asked was left unanswered. Did not rush at all. The rep Thomas is wonderful as well, explaining and recommending the product. I would recommend them in a heart beat. Very important to post positive when prop is due. Great job. Thanks a million.

Mo
Review №20

Great company so far! Very impressed. I wasn’t pressured from my sales guy Dustin and my install technician Bobby was very friendly and professional. Look forward to having this company help to protect my family for years to come!Mike also came out to install my sky view cam! He was awesome! I’m so impressed by this company. I made a great choice

Er
Review №21

Product Knowledge of both sales representative and Technician was remarkable. All my questions and concerns they answered. I really appreciated the professionalism and courtesy of the entire team. They were not pushy or manipulative in our interactions, which I really appreciated. They were on time and the entire process was just smooth. Great company, excellent service, friendly people. Thanks again!

Ca
Review №22

Calvin was fantastic, he got me the setup I needed at the price I wanted. He then got me set up just a day later and had Anthony come install it, I can not express how awesome these guys were. Anthony was fast and made it look great, he didn’t even crack my 100+ year old walls. I can not recommend these two guys more, Power Home Technologies found gems in these two gentlemen!

Na
Review №23

I edited this previous comment as I recognize that the installers ask us to leave a review based on your encounter with them and not the company. While the installation was well, my family has experienced the poor end of this company when requesting release from the contract as our sales rep deceived us into believing the services could be terminated at any time. We requested alleviation as we have fallen behind due to reduced income and the birth of our child. They refused and will not acknowledge the faulty actions of their sales rep whom is no longer employed with them. The sales rep had me sign through mobile device and I had no opportunity to review the contract. They offered a $4 courtesy reduction. $4. I agreed to no terms. They stated they could not do anything about the agreement even after I explained the sales rep lied. It was after they said they could do nothing else they offered a $4 rate reduction. The accepted reduction was not an agreement to the contract. It was accepting the only thing offered. $4 does not remove the financial hardship and not utilizing authority to terminate the agreement does not qualify as being willing to work with me. It comes off as willing to work to get money at my expense for your best interest. That is what the Grace of God represents, helping others in their interest and not ones own.

To
Review №24

Thank you so much for this smooth process!! From the field Technician to the Installation Technician, its been the BEST installation of a new service that I have ever had!!! I work from home and the installation process did not interrupt my work flow....The entire process was so smooth and quick, they were very thorough about cost, equipment and installation!!! Again, Thank You so much!!! I will be encouraging my friends and family members that are home owners.....

ma
Review №25

Henry was beyond helpful and answered all my questions. He was able to get me a spot for the installation the next day. Tracey took care of the installation. He was amazing! Nice guy who was very professional and explained the system and how to operate it. So far, very happy with my decision. I did plenty of research and they’re one of the best around.

Ap
Review №26

Kyle and Anthony were an amazing 1-2 punch. Kyle was very professional and knowledgeable when explaining the benefits of this company and Anthony was very fluid in his installing process. Great guys! I recommend them to anyone who needs security and also wants great customer service and mastery of a product and craft. Thanks again!

Me
Review №27

The installation was quick, easy. Juan was great, very respectful, kind & did a wonderful job & has a wonderful personality. I enjoyed the experience I had. Thank you Brinks for securing my home for me!

T
Review №28

Teddy was incredible for the install. Extremely personable and knowledgeable technician. Service reps and salesperson also very friendly and engaging. I look forward to this service.I have expanded this service to my business, my parents home and recommended to 2 additional friends. Juan has spearheaded newest installs and is a GREAT technician. It is not surprising he has been chosen #1 rep on multiple occasions. Happy thus far....

E
Review №29

Jason was very helpful. He came right on time and got the job done very quickly. He answered all my questions and was able to work around all the moving boxes with ease. Great customer service! Highly recommend this system!

An
Review №30

My sales person William was very informative. He was patient and went over the service completely. My sales technician Teddy was awesome. He called almost an hour before the appointment time to confirm and also ask if he could get started early. Once again, very informative and his work was extremely neat and symmetrical. I’m very pleased thus far with the service!

Je
Review №31

Hello, my tech guy was Billy. He gave me satisfaction and he was always professional! He was absolutely amazing on how quick the install was and everything. As well as, took me step by step of how to set up my home security device. I would highly recommend anyone that’s looking for a home security device to highly consider the company for its outrageously great prices and extraordinary professionalism! Thank you so much!

cu
Review №32

I greatly appreciated the prompt and thorough explanation of what was offered. They really made this process hassle-free. They answered all of our questions in a very timely manner. They also gave evidence and clarity that what they said up front is what they are legitimately providing.Salesperson, technician, operator in office all were very helpful.I didn’t know of this company before our recent move. Up to this point they have really demonstrated what it means to offer a service that values the customer. Many businesses merely want to get that contract signed or just get a task done. If they continue to operate this way throughout the life of our agreement, I will definitely recommend them to others.We have had technical support on equipment on a couple occasions and the technician has been timely, personable and very competent. Have appreciated their prompt help to support us the customer and make sure the product we are paying for is operating as it should.

Ma
Review №33

We just had our system installed. It really was a very easy process. From the sales rep to the installation technician, they are efficient & polite. In & out of the house quickly, as promised. The system is very user friendly & easy to navigate. I highly recommend this company if you are searching for a home security system.

Sp
Review №34

100% a scam cannot get anyone on the phone or anyone to acknowledge this company exist

Gr
Review №35

Juan was extremely helpful and made the new security system for our home very easy to understand and use. I needed to get a better wireless router for out outdoor camera but he gave me his contact information to help me set it up! The ability to contact him to help set it up after the initial install made me feel much better! I feel much better about the security of our house and our kids now. Made the process of getting a new security system for the house painless and very easy! Thank you very much!

Ny
Review №36

Dustin was my salesperson..He was awesome. He listened to my needs and made sure I got what I wanted for a great price.Mike and Bobby did my install.. They were professional, courteous, and went above and beyond to make sure that the job was complete. I would highly recommend Dustin, Mike and Bobby to anyone in need of a state of the art security system.

As
Review №37

Tracy was AMAZING!!! Customer service was perfect and he engaged in conversation with us making us feel that we went with the best company. He most definitely is well informed of all the equipment he has installed. He has been to our house 3 times and every time we expect nothing less of him. I would recommend his services to anyone!!! Thanks again Tracy!!!!

Sh
Review №38

Mike came out to setup my home system. He was fast, friendly, informative, and provided outstanding customer service. Aside from his great work, his sense of humor and overall personality is what stood out the most. I could tell he loved what he does and his thoroughness and attention to detail showed in his work. So glad I chose to go with Brink.

Ju
Review №39

Ryan and Cory both provided exceptional service. I appreciated the knowledge and work ethic they brought. Very courteous. No pressure and straight forward.

Er
Review №40

Mike Came out and installed my system he did a great job. He was very likeable and polite. I will recommend this company to all my friends and family!

St
Review №41

Was very happy with the professional service that the technician Wayne provided. On time and clean and also very polite. He did the job in a timely matter and answer all questions.

Ot
Review №42

Kyle is very well spoken young man whose makes the needs of the people his first hand. Ensuring that the very best outcome is to be had for all his customers. He is true to his word and stands behind the product. No one could do it better. Keep up the awesome job.

Mi
Review №43

Our install went off without a hitch. The installer, Jason was very quick with the install and walked us through all the features and programming. I would recommend this company and the installer to anyone looking for a professionally run operation and excellent customer service. It is peace of mind that is well worth the price. Thank you.

Th
Review №44

These guys were great Mark the sales guy and Cory the installer did everything they said they would do and on time. The equipment is top notch and is easy to use. Im glad I chose this company over all the others who came calling

Gu
Review №45

Tracey Evans showed up to my house to install the home security system. I got to say I’m very happy with my choice — from start to finish the salesman (Kyle) and technician (Tracey) were very friendly and informative on explaining how the tech works! Without a doubt this was a smooth and cost effective transaction.

Ri
Review №46

Great professional people! Hats off to Ryan and Cory, both were very polite and professional and answered all questions. They seemed happy to take the time and explain how the system works.... Again Thank You!Nanci & Ricky PerrySmyrna, TN

to
Review №47

Cory came and installed our home security system. He was great. He was very knowledgeable, and helpful during this process. I appreciated his insight on the system, and how it works. Thank you for your assistance!

jo
Review №48

Very happy with my system. Trey put a lot of effort in to making everything was right for us. I can always call him with questions too. Anthony put in extra hard work on our installation as well making sure everything was right. Great guys to have over and do business with. We are very pleased.

Ta
Review №49

Stephen was very knowledgeable about all the services and products! He listened to all our concerns and questions and made sure we had exactly what we needed! Our installation technician Tracey was extremely efficient and made sure all areas of our home were covered. Installation went along without any issues. He was very knowledgeable about the equipment and made sure we knew how to use all items correctly. Very friendly! We had great customer service through out this whole process!! We definitely feel safe!!

Sh
Review №50

This was a great experience. Dominique was friendly experience and did great work, all while ensuring I knew what to do in different situations. Thank you for a quick and easy process with a great affordable plan!

Es
Review №51

Mike was amazing! Very detailed about everything answered every question we had and also shared a few laughs. Would definitely recommend not only the service but him as well to anyone

Ma
Review №52

Review on the installation process only :The technician Mike C. was extremely helpful and knowledgeable about the services I was receiving. He was on time, quick, and didnt leave any boxes or anything when he was finished. He went above and beyond!!!

Ka
Review №53

Were pleased with our services so far! I have to thank David for being patient and very informative about the services you provide! Our technician Anthony was very professional as well as flexible with accommodating a setup time that suited our busy schedules! He is great at what he do, and deserve a pay increase. Ill definitely recommend Power Home Technologies to my friends and family.

Sh
Review №54

Very thorough and gave all information I needed as he was setting it all up. Very patient with questions I had and was prompt in his arrival. Felt really at ease cause there was a ton of communication. Everything went smooth and was definitely an upgrade to the system I had before! Thanks a ton

Al
Review №55

Power Home Technologies installed one of the best security systems / home technology systems that I’ve seen to date. As a night shift nurse, I’m often at home sleeping during the day. With this system in place, I can rest even easier knowing that our home is secure. During installation, our technician explained the process and gave us a quick tutorial so we could set the system that evening. He was prompt, courteous, and patient as my husband and I walked through things together via phone. Definitely recommend this company for all your security and smart home needs!

Al
Review №56

Mike was extremely helpful/respectful with solving the missing camera issue. Shamona from Brinks was amazing as well. Those are your “go-to” people for any questions/comments/concerns! Thank you again, Mike! 😊

Mi
Review №57

The technician was very knowledgeable and answered all my questions. Friendly demeanor and professionally laid back. I recommend this company to everybody who needs a security system. Thank you for the piece of mind.

Li
Review №58

My husband and I love the RING system, and Tracy was very knowledgeable! The security system was easy to learn and use. The clarity is amazing!Thanks Power Home Technologies. We are so glad that we had our system professionally installed and decided to change vendors to BRINKS. We are very satisfied.

Br
Review №59

Joby was extremely professional and polite. Despite some technical difficulties, he remained calm and worked quickly to assure I was taken care of. Him coming out after hours was extremely helpful because I wouldn’t have received the installation otherwise. Along with my sales rep, Ken, nothing short of amazing was the customer service I received and they both deserve amazing kudos. Thanks, guys!

Ly
Review №60

Cory V. and Kevin Ely are awesome! I was unable to obtain security service through another competitor, but thankfully I didnt give up and was able to have my security system installed by Power Home Technologies. Cory was very professional, courteous and on time. He explained how to use the system after installation. After installation, Kevin did a follow-up just like he promised. If you are looking for a professional team call Power Home Technologies for your home security needs.

Ap
Review №61

Kyle and Anthony made me feel super comfortable about installing a security system. They answered all my questions and was super friendly. I feel like I was just hanging out with friends instead of someone installing something for me. Highly highly recommend them.

We
Review №62

Ryan and Corey are absolutely AWESOME!! Highly recommended and the customer service is fantastic! They made this momma feel protected after a attempted break in and they addressed every need I had. I’m so grateful to them both and so happy I chose them after researching 6 different companies!! Definitely the best!!

Ja
Review №63

Jason was my install technician. His did an awesome job explaining the system and what it does. He answered all my questions thoroughly and at a level that anyone could understand. Highly recommended! Added bonus he is a saltwater aquarium hobbyist like myself.

As
Review №64

Juan did an outstanding job installing our new security system. He answered all of our questions thoroughly and made sure we understood everything with a demo. Highly recommend!

Jo
Review №65

Tracy Evans, He deserves more than just five star. He excellently did his part. All the cameras worked. Left with the tail now. Just to fix the garage and m all sent. I liked his enthusiasm and assurance with the system. Very friendly and respectful as well. He gets all my five stars. All the best Tracy.

Re
Review №66

Bobby was very knowledgeable about security systems. He did a good job installing our system and explaining how to operate it to us.He was very courteous and respectful of our home. We were happy to have met him. His expertise was top notch. He was a good representative of Power Home Technologies.

Tr
Review №67

Brett was my sales rep who came last night. He was very professional and considerate. He was very informative. It was a pleasure speaking with him. Juan the installer came and installed my alarm and was professional also. He was very patient and it was easy to understand how to use the alarm from his explanation. Very pleasant.

Ma
Review №68

Superb overall experience! James was my first contact with Brinks Power Home Technologies. I appreciated his knowledge of the company and how he explained the differences in the home security companies. He was very patient to wait for my extremely long closing created by seller issues so we could set up an installation date. When I called him to touch base during the closing process and to set up an installation date when we finally closed, he always remembered who I was. The installer, Anthony, was so prompt he was early. I appreciated his quiet resolve to tackle the couple issues he encountered during the installation. He displayed an excellent knowledge of the equipment and his trade. After the installation he explained how the system worked in easy to understand steps and stayed until he was sure I understood the system and didnt have any more questions. I will be recommending this service to everyone and hope they have as great an experience.

Vi
Review №69

Professional and very efficient. We were able to sign up and receive installation within 24 hours. 5 stars is an understatement for the level of service we received. Thank you Mr. Croom and Mr. Mike Clearly! Thank you! Thank you to the Brinks Team!!!Satisfied customer.Thomas s

Pa
Review №70

The system and its features were thoroughly explained me. The installation went exactly as promised. After the installation everything was explained, all questions were answered. Im grateful and thankful and feel safe. Thank you.

Sa
Review №71

The sales person and installation tech were highly knowledgeable and professional. The technician was patient and made learning the system features easy. The door bell camera is awesome. I highly recommend Brinks Security!

Co
Review №72

Juan did our install. He was professional, courteous and knowledgeable. He kept us informed every step of the way on what he was doing. After installation of the alarm system he went over ever detail of what he did and what we needed to know. Thanks for a job well done.I highly recommend him.

Da
Review №73

Power Home Technologies were all around awesome. The sales associate, Archie, was genuine and kind. He never used overly aggressive sales tactics like many other salesman. We were even able to get our equipment installed that same day, before we left for a Washington D.C. trip, for free. The installer was quick and very knowledgeable about the equipment and app. Awesome customer relations with this company!

ch
Review №74

Technician was great at setting up the system, as well as, teaching me how to use it. System is very user friendly and I love how it is personalized to the home so I know exactly which sensor is triggered in a certain part of the house. Monitor is not an eye sore or bulky and love that we can personalize it with our own pictures! First time homeowners so it helps knowing we have the extra security.

MY
Review №75

My technician was the best. Made sure everything was to my liking. Made sure I knew how to use the system and patiently answered all my questions. Very professional and customer friendly. Also knew the system very well and could explain all technical concerns I had. Very good experience with this technician.

Ch
Review №76

Mike was very professional and efficient when coming to replace a door battery today and ran a few tests. He got the job done quickly and was extremely nice. Highly recommend!

Fr
Review №77

I switched to Brinks which somehow is powerhouse from adt and I pay my bill through brinks so in December with the understanding that 75% of THE BOC would be paid. Here we are in August no BOC PAID..BALANCE FOR ADT IN COLLECTIONS. I FILED A COMPLAINT WITH BBB AND WILL NOT RECOMMEND THIS COMPANY!! Stay away from Chris Murphy he failed to get the BOC taken care of Im not renewing my contract with Brinks or powerhouse they both are horrible for customer service so save yourself the headache and go elsewhere!! The BOC has been paid BY ME NOT THIS HORRIBLE COMPANY BUT ME!! So step up your game cause you people SUCK!!

St
Review №78

Juan was amazing, he did a wonderful job explaining all the technology to us. He hooked everything up flawlessly and it looks great! Would absolutely recommend you ask for Juan as your Brinks expert when you get your new system! Thank you Juan!

Sh
Review №79

I was told by the sales rep. that Juan is the best technician, & he was right. Juan is very personable, & was engaging during the entire installation process. He did a thorough job of installing the equipment, & gave detailed instructions on how to use the system while demonstrating its features. I could not have asked for a better experience.

P
Review №80

I came home one day and a flier was on my door. I called the next morning to inquire about a quote and Jon greeted me so nicely on the other end of the phone. He was prompt for our appointment and he scheduled the technician to come out the next day. Anthony, the technician, arrived with a smile and ready to work. He installed my system and ensured that I was thoroughly trained and comfortable on everything. I will highly recommend this company. All thumbs up!

Ro
Review №81

Brian was extremely courteous and knowledgeable of all facets of the system. He also shared his insight on other security ideas. I was particularly pleased with his punctuality and the neatness he exhibited when he mounted the security devices. He was also very personable which is very important from a company standpoint since he is the only person that I dealt with on a face-to-face basis. Five stars all the way!

ja
Review №82

They seem to be short staffed or the way that they handle issues dealing with customer technical issues is old fashioned. For example when you call Google for any of their products you might have a issue. the person you first in counter with on the phone has ALL the answers and can trouble shoot issues. With power home technology they just write your name and number down and say “someone will contact you in 24/48 hours”. And in the meantime you house isn’t as secure and who know what can happen in those hours you are waiting. My suggestion is if your going to have a receptionist that’s fine but make sure she is trained to answer most is not all questions and can trouble shoot from her desk not just take a number down. Overall it’s a good system when it’s set up and running but technical support needs a make over.

Ju
Review №83

Very friendly and professional team. From the sales consultant to the installation technician this company does it right! Tracy, who did our install, was very knowledgeable in all aspects of the system and answered any and all of the questions we had. Also, with being new to the area he gave us some good ideas for places to try out in our new community. Very satisfied with the service provided!

Sh
Review №84

Juan was awesome. He showed me step by step the job that was done. He showed me the terrible job the previous security system did and how to correct it. Juan went above and beyond to make sure my system was install correctly and professionally. My daughter and I were both trained on the panel and phones. I had no issue at all. GREAT JOB WELL DONE!

Cy
Review №85

This was nothing but an amazingly positive experience. Not only was Mike willing to reschedule to a much later time on the same day -- at the last minute -- he was very kind, helpful and a pleasure (he had some jokes, too!). He even checked our existing home smoke detectors and found they werent working!After checking, setting us up with new, system-connected fire and carbon monoxide detectors, and installing the rest of our new system, he took the time to patiently walk us through using the system, which is a significant upgrade from our old keypad system from a different company. Without a doubt a great company and a great help! Thank you for protecting our new home!

Br
Review №86

Dustin was able to contact a technician to come out within an hour of us signing up. Mike was very helpful and explained to us how to use our new home security system. He was personable and informative! Thank you for everything

Ja
Review №87

Juan was excellent! He helped make this process so much easier for me and got the job done in a timely manner. Everything is set up perfectly and works amazingly. Thank you Juan!

Al
Review №88

Great service, Kyle and Tracy did an awesome job. They were very personable, professional, and patient. Excellent job guys. Thank you so much for making sure myself and my family are safe.

Li
Review №89

Juan was my technician who was very knowledgeable. He was super friendly & made the installation fun while learning the system. Steve was my salesman who was also very knowledgeable & super nice. Both made this a very smooth transition. I highly recommend Power Home Technologies.

Cr
Review №90

My experience was AMAZING!!! From the sale to the installation. Every member of the team was knowledgeable and went ABOVE AND BEYOND the call of duty. I am very pleased!!! Thank you, thank you, thank you!!! I will definitely refer this company to everyone I know.

Ga
Review №91

Ryan and Cory were VERY professional and courteous. They answered all of my questions clearly and were overall top notch when it came to customer service. Thank you!

Le
Review №92

Juan was excellent! He arrived and installed alarm system very quickly and efficiently. This is our first time ever having an alarm system in our home. So Juan really had patience with us as he described the important aspects to understanding how to operate our new system. He did this with short phrases that are easy to memorize. We feel very safe with Power Home Technologies! Thank you for your services!

Ra
Review №93

Awesome service. Came in. Started install right away. Got a sweet touch screen system in which our tech was very informative in showing us how to configure it. Overall whorley was a great tech, timely service. Very happy with my system. Will be recommending to a few friends

St
Review №94

Im so glad that I met Mike and Dustin these guys are very professional and very generous. Both guys are very knowledgeable of the job and take pride in what they do. Mike the installer is just so .....theres no words that can explain this guy & he has a sense of humor very friendly polite and gets the job done in a timely manner. Keep up the good work Mike!!

Ni
Review №95

Update 8-1-2018: Technician Tracy was able to come out today to look at my unit as I wanted to get it moved within the house. He was able to explain the positioning of the unit between the studs of the wall and I realized that moving it would cause me more headache in the long run with having to fill in holes in the wall. Glad he explained it well.Initial Review: Tracy, the technician, did an awesome job with the installs. Very professional and knowledgeable about all of the products and gave me some great tips and suggestions.

Da
Review №96

Update:I have to update my review. I feel it is important for people to understand that the company asks new customers to post a review right after instillation. I was told the installer would get a bonus if I completed a review. My initial review was based only on instillation. I have now had my system for several years, and I have not been pleased with the system or the service. I will be switching companies as soon as my contract is up.Initial Review:I was able to get an instillation appointment set up for the very next day. Anthony was knowledgeable and friendly and patient with all of my questions! He didn’t leave until I was satisfied!

K
Review №97

From initial meeting to the install thia was a fantastic experience! No pressure sales and answered our questions with ease. Mike was also super pleasant, polite, and explained everything very well. Highly recommended and we are very satisfied.

Ci
Review №98

Bryan was extremely professional, courteous and took the time to help us understand the services thoroughly. He answered all of our questions and offered customer support if we had any further questions or concerns. I would highly recommend him as your Alarm Tech!

Ap
Review №99

We had our home security system installed by Jason today. He did an awesome job. While installing our new contacts he removed all the old ones from our older security system we had. He was very informative and was able to answer all of my questions. We love our new home security!

Di
Review №100

The speed and precision of installation was awesome! The lead guy who presented the system in the beginning was very informative of what we would receive. The installation took about an hour and he followed through as I downloaded the App and instructed me there also. Thats important when youre an old dinosaur like me. Thanks for great customer service! I will recommend you to my family and friends for sure.

Information
3 Photos
100 Comments
5 Rating
  • Address:4521 Preslyn Dr, Raleigh, NC 27616, United States
  • Site:http://pht.com/
  • Phone:+1 844-748-7233
Categories
  • Security system supplier
  • Burglar alarm store
  • Fire alarm supplier
  • Security service
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–6PM
  • Friday:Closed
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
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