Very happy with switching from Brinks to Iwatch security. High end technology, great service and reasonably priced. We recently just added on to our services the smoke alarms and a doorbell camera. I would recommend them to anyone looking for a trustworthy, locally owned security system.
Raphael, the technician who did my Install was very knowledgeable and quick with the install. Explained all the features. And got the job done in just over an hour. The equipment is better than expected considering how much of a cost difference they are in comparison to other local security companies in the Raleigh Durham area. Hands down best choice I could have made.
These guys and their company are stellar! Definitely top notch. I called with a security concern one evening, and the next day they were there installing my home security system. These guys dont play around. Locally owned and veteran owned and they blow the competition right out of the water. Not sure why anyone would even consider going anywhere else!
Cant say enough positive things about Iwatch Security! Tom is is the best in the biz. He is extremely knowledgeable, courteous, and trustworthy. The team that came out and did our install (Raphael) was extremely helpful in getting our service set up. We feel extremely comfortable handing over our security needs to Iwatch. It is one of the easiest decisions we have made this year! Highly recommend!
This company is awesome! Tom came out and did a walk through first to see what was actually needed, no upsells. The install was quick and very well done, very professional.
I needed a new home security system for my first home and had the pleasure of speaking with Tom. He was excellent at explaining the process, gave very thorough explanations of how Iwatch Security functions and the various equipment used to monitor the home. I knew I had a good feeling when he pointed out all the best spots for security coverage and gave me a complete run down of the payment plans available.If youre looking for prime local security, Iwatch Security is THE way to go.
Peace of mind! I cannot thank iWatch Security enough for their fast work, professionalism, assurance that they truly had my back! Im very pleased with the system that was installed and the incredible assistance in getting my home protected.In July I had to file a restraining order on someone and last week I discovered my back security camera had eerily stopped working just 2 days after the man was served a restraining order and the front part of my previously installed system stopped working 2 weeks after he was served.Thank you again iWatch for assisting me!
Julie did an outstanding job of explaining all of our options and offering us the best system for our families needs. Raphael went above and beyond on the installation and made sure we knew how to use the system to protect our home and to take into account all of our work schedules. Thanks again, to the entire Iwatch Security team!
Tom Adams was very professional and explained the system to me.He made sure he covered everything before the system was installed.Raphael made everything easy to understand on how the system works after installation. I am well pleased with the IWatch system.
I was very impressed with their service. John came to our house to install a camera and fix some other issues. He was very knowledgeable, efficient and polite. He completed the task to our total satisfaction. John is the best.
Great team to work with. Tom met me at my store location, pre-construction and he gave me recommendations on the best system to meet my needs. He worked directly with my GC to schedule install and then had his installer come out to put in the final touches once we were open. Great service and communication!
Tom and his team are true professionals.Enjoyed working with Zach on the install!!
Professional, courteous and very helpful. They made it easy to convert my alarm system over from one of the big guys. The service is very personalized--I highly recommended this veteran-owned, local company!
Amazing service and detail all the way down to setting up your phone or remote AP for ease of use!!!
Tom Adams and the I Watch Security team provided a great experience! They upgraded the existing system that was in place from the previous owner. I never felt pressured to add unnecessary options and services. Give I Watch Security an opportunity and I’m sure you will choose them over their competitors.
For those of you that are apprehensive of the larger security companies that always harass you to sign up, worry no more. You are in the right place.We were looking for a local security company and stumbled on Iwatch Security. We were immediately interested because they are a veteran owned company which is very important us. I reached out and the woman that gave us our initial consultation was super professional. She even went out of her way to try to make sure we were getting only what we needed instead of up charging us with extraneous gear.The technicians that came to do the install were very professional, knowledgeable, and just quality people.We now have peace of mind under the price of the big name guys with more features.
Excellent service, and a great experience. Highly recommended.
Great customer service and price.
Great company! Friendly, knowledgeable, on time and overall very positive experience! Very happy to support a local company as well!
Did a very professional job and system is working great. We would not hesitate to recommend IWatch!
I am so impressed by I watch security. I have been a CPI customer for years, I had no idea what I was missing. From the consultation to installation, everyone was very professional and they really listened to what I needed and my concerns. Very quick turnaround time and competitive pricing, you can’t go wrong with Iwatch!
We had a great experience with Iwatch Security! Tom explained all the options and helped us to pick out exactly what we needed for our home. The installer John was prompt and polite. We highly recommend Iwatch Security for your home security needs.
I have worked with companies big and small on facility assessments as a nationally certified security professional. So when it was time to add a new security system to my home, I searched out all the commercially available options to meet my needs. IWatch Security is simply the best option Ive seen that gets home and business security! Brian Smith, Julie Marshall and the entire team were terrific to work with throughout the entire process. As a seasoned security professional, I highly recommend IWatch Security when you are looking to achieve true security at home or at your business!Jerry McCormickChief Safety OfficerPersonal Safety at Work
Great service. The installation went very smoothly and was very quick. Great team.
We became Iwatch customers by chance when buying a house with an existing system serviced by them—and I am so glad that we did! The owner, Brian, is quick to respond to any questions or issues and goes above and beyond to help virtually before having to send a technician out. I would 100% recommend this local, veteran-owned business to anyone looking for a security system in the Raleigh area!!!
I called Iwatch security about a issue with my system at my work building. They called back within minutes to setup coming out. Within a hour or so technician John showed up. He is very professional and fixed my issue within a short time period. He also explained to me in full what was causing the issue. I would recommend Iwatch security to anyone. Awesome customer service and locally owned!!!!
Thanks go out to Tom, Raphael and Brian for providing a solution to our security needs in a very professional manner. These guys are easy to work with in answering questions, explaining all the options, and installing the system as promised. I would highly recommend working with them. You will be glad you did.
Highly recommend Iwatch Security. After 5+ years of group harassment and DIY security, I decided to call the professionals. Mary, Brian and Raphael are wonderful and helpful. Plus you are supporting a veteran owned company! I did a ton of research and this was the best route for me. Thank you. 5 star all the way.
Service was Impeccable and Raphael did a great job installing. I was very pleased with the entire process
Good Morning,I just wanted to start off by saying how impressed I was by your company. It all started when I needed a quote for the business I am a part of for a security system. I had multiple requests for quotes that I had called or submitted online and IWatch security promptly responded to them. I received a call from Mr. Tom Adams to schedule a consultation at our office in Wake Forest. Tom was extremely professional, polite and answered every question I had for him. He gave me a quote that was less expensive than the other quotes I received and offered more options. When it was time for my installation, Raphael showed up on time and was extremely professional. He knew his job very well and completed it very neatly and organized.
Brian and his team did an amazing job! They got my alarm system with video cameras installed fast! Everyone I spoke to at IWatch was friendly, courteous, and helpful. I am highly impressed at their work ethic and their commitment to helping customers. I highly recommend them!
They are truly a leader in the field of security. Top notch products and service.
Ive hired several security companies throughout the years, but IWatch Security is hands down the best when it comes to security! Brian Smith, Tom Adams, Julie Marshall, and Team were terrific to work with throughout the entire process from onboarding to installation. I highly recommend IWatch Security to anyone looking for a better security solution.
Love our new alarm system and service through I watch security. The cameras we got have excellent picture quality and analytics. The panel is very clear and has additional features which are beneficial, the key fob and pricing is excellent. Customer service is great.
My husband and I cannot say enough positive things about this local company! Wednesday, while I was home alone, I was faced with the unexpected as someone attempted to enter into our home through our back door. Although our neighborhood quiet and peaceful, we knew at that moment that we needed a security system immediately from a company we could trust. Within an hour of the police leaving our home, it took one quick call and Tom instantly replied and arrived at our door within the hour to walk us through our options. That SAME day, within 2 hours of Tom leaving, Raphael arrived at our home to begin the installation of our system. Both of these staff were so knowledgeable, exceptionally thorough, and listened to our needs and concerns with sincere care and compassion for our safety. Raphael worked tirelessly on the installation to make sure that everything was perfectly set up, that we understood all of our options, and showed us in detail how our system works. Their ability to act so quick and swiftly for us truly meant the world and additionally, gave us some peace of mind back that was sadly taken from us earlier that morning. We highly recommend Iwatch to anyone seeking a security system in the area. They did not disappoint! We are forever grateful for your care and concern and happy to have our safety resting with Iwatch. Thank you! -The Downs
Great service. Very professional and quick.
Installation was great, I got a call when the technician was on his way. He explained everything he was doing and showed me how everything works. The sales rep came during the installation to check the status and make sure I was satisfied. The camera is so much better than the one from our prior carrier, it’s like looking out a window instead of a grainy film. I believe their promise that they will always be available to answer any questions.
I have been a client of Iwatch for one year and recently had a problem with some window sensors. I spoke with Brian who explained the problems and offered solutions for the repair. Raphael arrived, examined the system and completed the repair. From the first time I met with Tom Adams and Peter, who installed the system, my experiences have been great. It’s a pleasure to be a client of a local company that provides security and protection to our community.
These guys are great on time, very neat, We highly recommendthem
Tom was GREAT! His consultative approach made sure we had the right system in place. There was no hard sell and he was up front about contracts, pricing and their scope of service. The install was easy and Rafael made we understood how to best use our equipment. I would highly recommend their team to anyone looking for the best quality within home or business security!!!
Recently switched from ADT. Very happy with new upgraded system. Matt Cayanus thank you for helping me and look forward to recommending you to all my friends.
I recently switched from ADT to Iwatch Security after discovering that ADT had stopped monitoring our service for over a year. The individuals that came out to meet with us were prompt, professional, and took time to understand our needs. Ive recently referred them to a client of my business and received rave reviews from them about their experience with Iwatch Security. I would highly recommend them to anyone.
Consummate professionals. These guys have such an eye for detail, and for potential security challenges. Not only that, but the customer service is top notch. I was in a pinch, needed someone out to my place for a rush estimate, and the founder himself came out. If you want the best, along with competitive pricing, go no further.
Knowledgeable and professional. Focused on delivering what need and not over selling. Willing to build a custom solution that fits your specific need and if necessary work with or enhance your existing system. Easy to reach and responsive
We have had store security cameras installed by iWatch Security. Their quote was accurate and their tech was very knowledgeable and helpful in learning the system. Great company. Great service.
Brian and staff were professional and helped us choose a system that worked for us! The quote was as promised and the system is state of the art. The installer was patient and helped us to understand how to work our system before he left us. This company has also installed for my Aunt and a family friend since, per our referral. Don’t waste your time on the competition, go with a locally owned company which allows for one on one and TLC to their customers. I did my homework, read all reviews and found an awesome security company!!
The company is great! Very easy to work with. Fast turn around time. The installer was polite and respectful. Wonderful experience! Thank you!!
NO-ONE BETTER!!! From having Tom out to walk my home, to Rafael and his amazing customer service through installation, all the way to having the owner, Brian Smith come to walk my home and check in on me after install was complete....I could NOT have received better service! There is a reason they are the top rated security professional in the Triangle! Thank you IWatch for an experience like no other!
From the quote to the installation, this was an excellent experience for us. They were friendly, professional and they cleaned up after themselves. We are very satisfied with the system they installed and the ongoing monitoring. The price point was more than competitive and we highly recommend the Iwatch team.
We recently cancelled our security monitoring service with a big name company when they raised our price for not signing another 3 year agreement. I found IWatch doing an online search wanting only a local company that is headquartered in the Raleigh area. I was contacted by their VP of sales who is also, a co-owner of the company. It was a very educational, no pressure discussion when Tom visited our home to discuss our needs and evaluate our existing system. Their pricing was competitive and their hardware is guaranteed for the life of the agreement. Three days after I accepted their proposal my system was installed flawlessly in about 2 hours with maybe another 30 minutes spent training us to use the very simple and straight forward system (key pad, phone app and key fob). This is our 3rd security system and the sales experience and ease of installation exceeded our expectations. We love our new system and would highly recommend IWatch if you are considering installing a new system or upgrading/replacing an existing system.Roger L.
One of the best customer experiences I have ever had. Tom did an amazing job with his review of our home and his recommendations were spot on. JD did the install and it was seamless. I accidentally erase something on my phone and they were out the next morning walking ya through it again. I rarely write reviews but had to for this one. Highly recommend!
I am truly impressed with this company, they offer an incredible service and stellar customer service!
Excellent customer service. Brian and his staff know what they are doing and you will not be disappointed. They have very competitive pricing with the bigger alarm companies but you get the personalized service from a locally owned small business and way better products. Highly recommend!
Cheaper than other big chain alarm companies and they were very professional and nice. Happy the home we bought had their system installed in it. Definitely recommend them
Very easy installation process. Knowledgeable tech. Easy to use system!
I’ve waited a while to post a review to ensure satisfaction with the equipment and support. IWatch richly deserves this five star review. There were some initial issues with the cameras but the issues were handled with excellent support and communication. Everything is working perfectly and I’m very pleased. Highly recommended!
We just recently had Iwatch Security install a security system in our home. Everyone we worked with was very professional and explained the process very clearly. On the day of the install, we were thoroughly shown how to operate the new system and provided with contact information if we had questions in the future. I am glad we can support a local company that offers excellent customer service.
Our experience with Iwatch was hands-down the best customer service experience I have ever had - every step of the way, we were treated with courtesy and respect by knowledgeable and compassionate staff. There was never any pressure to buy, and the team members we met took the time to ensure that we were getting the best services to meet our needs. The installation was a breeze, and our alarm system has been functioning beautifully. I would highly recommend Iwatch to anyone!
I am in love with my new security system. The ease of being able to check in on my phone and have a more looked after salon is a great feeling. They did an amazing job setting it up and training me on the system!
We had iWatch Security install our system for our new house and from the sales call, to the install to the follow up my husband and I have been nothing but pleased! Hopefully we will never need to use the system but it is reassuring that such a highly reccomended and respected company has our backs. If you need security for your business or home, I highly encourage you to look at iWatch. Impeccable customer service and Superior Security Service!
Best security company Ive ever used, and Ive used quite a few. Brian and the rest of the crew at Iwatch has always taken great care of me. They dont just provide fantastic security at a reasonable price -- this is a business built and backed on the relationships it forges with its clients. Look no further than the BEST!
Iwatch Security installed my video surveillance system for my business, and my company is very satisfied with the entire experience. Iwatch Security came to our office and did a thorough discovery on the things we desired while also bringing up some key areas of protection that were important to our company. After selecting the solution we decided on with Iwatch, Brian went over and above to create the best system with the needed features and offered us great options in financing. Our installation was scheduled quickly, and was finished within all expectations. We have been very satisfied with the security Iwatch has provided us, and also the customer service Brian and his company continues to offer us on a monthly basis. I would highly recommend consulting with this company if you have anything or anyone you wish to protect. Five stars from here!!!
Top notch service and quality at its best. From end to end - Brian, Tom and Peter are a class act. Thanks to Peter especially! We feel secure with the final product and trust that it was installed perfefty to fit our needs. I couldn’t be more pleased and I know their team is there for me if we ever have a need or questions in the future.
Tom was fabulous when he came out to review options for our security system. He ensured we knew exactly what we would get and customized it to our needs. Raphael was our installer and he was very knowledgable and friendly. We had a great experience with Iwatch and would recommend to anyone in the area!
I was introduced to Brian at Iwatch through a mutual friend when we needed a security system installed in our new home. More recently, we had the Iwatch team come out and upgrade our system. Brian and his team provided top notch service each time and I recommend them to anyone that has Home Security needs.
Tom and Anthony were great guys to work with.Tom reviewed the product offerings with me and let me know the risk factors to consider when choosing an option for the system.Anthony was helpful during the installation and even showed up early to ensure we met on time.
Excellent customer sales and service. They met us in a timely manner and our install tech was awesome! We had one minor problem that they came and fixed within 2 hours of my calling. Keep up the good work!
The Iwatch team is first class. They upgraded our Camera system in one of our busy restaurants. The crew was professional and efficient eliminating the business interruption. The price was fair and service was exceptional! If you have a need...hire IWatch
Thank you Iwatch Security for providing excellent service and protection for my home. Its such a relief going from not having a security system to having one installed by highly professional and knowledgeable experts. If you are looking for a locally owned and operated security company who is extremely trustworthy and also transparent with their fees, I highly recommend contacting Iwatch Security.
Great Company. Fantastic customer service. Top quality home service.Wish every company was a easy to deal with as I-Watch.You can speak to management who can answer your questions, and really care about their customer.Cannot recommend any higher.The BEST
We just had an alarm installed by this company this week and the whole process was seamless. From the appointment to estimate to the installation, the service and professionalism were impeccable. Peter, who installed the system was very patient as he had some corrections to make from the previous system that came with our house (installed by a different company). He was so thorough and so kind. He explained how to use the system very clearly and made sure we were comfortable with operating it. He never seemed to be in a rush and answered all of our questions. We highly recommend this company.
Great service. Very knowledgeable and Raphael did a great job on the install. Highly recommend
Excellent customer service. Time from quote to install was quick. Installer was polite, timely, knowledgeable, and helpful. Highly recommend.
The Iwatch Security team did a fantastic job with our security and camera system installation. Brian is amazing to work with...he is knowledgeable, responsive, and accommodating. Our system integrates seamlessly with Control 4 home automation. We can control it on our phones from anywhere in the world. The installation team did a great job installing in some difficult areas, and costs were very competitive for such high level service. I would highly recommend Iwatch!
We went with IWatch over the bigger competitors because its a local company, we were referred by friends who were satisfied, and we felt comfortable moving forward after Tom came to our home and went over all of the options. Raphael, who installed our system, was wonderful and did a great job explaining how to use the system to two non-techy people. So far, weve been pleased with Iwatch and feel more at ease when were not home.
I couldnt be more pleased with the professionalism of I Watch Security. Brian runs a very tight ship and what impressed us the most is how he and his staff educated us on all of the things one should consider in choosing the right system and protection for them. He does NOT approach his clients as a one size fits all operation and tailors his security systems to fit their needs. Id recommend anyone and everyone I know to at least meet with I Watch Security to learn how they can provide the right protection for you.
Great service and took time to explain the system and app!
After an unfortunate event I decided it was time for a security system. After weeks of research and inquiries, I found I watch Security. I see why this is the highest rated security company in the Triangle, they are so professional and took their time educating me on the process and made the entire process seamless. Thank you to the amazing team at Iwatch Security!
Great company. Very friendly, knowledgeable and they make you a priority. It is nice to deal with a local company that puts a lot of effort into the relationship you have with them and knows the importance of you and your home being secure.
Pete did an awesome job with the installation. He took time to explain things to me and even house sat while I ran an errand during the time he was working. EXCELLENT customer service from the entire team. System seems to be working just fine - no complaints so far!
Iwatch security has assisted several of my clients as well as my personal property with security systems. They use a technology that is second to none and that allows you to implement what is best for your security needs. They do not try to sell you on anything, they try to position you for the best protection for the best price. Brian was our contact and I could not speak more highly of ones professionalism and knowledge. He loves what he does and it is obvious that he cares about protecting families.
I-Watch is the best home security company in the Triangle. It was great talking to an actual person and not some 800 number... When arriving at my house, they were professional and yet very personable. They didnt try to do any scare tactics or force me to buy something I didnt really need like some other security companies. They were thorough and did a great job of educating us and letting us make our own decisions. I give the highest recommendation for I-Watch!!!
Brian Smith and Katie Gilstrap with Iwatch Security have far exceeded any expectations I had when entrusting them with the installation of my home security system. Their knowledge and professionalism made it immediately obvious that I had chosen the right home security team. From the thorough assessment of the best system for my home to the installation of the system, I could not have hoped for a better experience. Every home I have owned has had a security system. None of them have been as user-friendly and reliable as the one installed by Iwatch Security. I highly recommend this company.
Thank you Iwatch Security for providing excellent service for my family. Highly professional, knowledgeable and very patient-thank you Peter for taking time to figure out my security system and patiently answer all of my questions. Highly recommend!
Excellent experience. We love our new alarm system. Rafael our installer was very careful and explained in great detail how the system works!
When searching for security companies to provide protection for my home, I stumbled upon Iwatch security and was immediately impressed. Great customer service and fantastic pricing options! I had the opportunity to work with Tom and Anthony and they were both amazing. They listened to my needs and provided recommendations about what would be best for my home. I strongly recommend choosing Iwatch for your security needs, you will not be disappointed!
Iwatch Security is much more than just a security company. They seamlessly combine home security with home automation to truly give you complete control over your entire home. Id highly recommend the Iwatch system to anyone who wants to keep a watchful eye on their children, pets or elderly guests, not to mention the numerous applications for commercial businesses.
Security companies are a dime a dozen, but there is only 1 Iwatch! They are the consummate professionals and the utmost experts for their field.They made the installation process a breeze and their follow up after installation was spot on. I even received a personal call from the owner to ensure I was completely satisfied. That never happens.Great company and I will continue to recommend them to anyone and everyone.Kudos Iwatch!!!!John Henry
Very nice system for a reasonable price. Excellent technician service and interactions. Thanks!
I like the personal service I get with Iwatch. Most major national security chains are just marketing organizations who contract with local installers. With Iwatch I have talked to local team members and even the president. Ill never leave Iwatch.
We are happy with the equipment and service so far. We moved to our new home 14 months ago and the previous owners had prepaid so we had about a year of free service. I do like how the owners of Iwatch are engaged in the day to day operations and getting intouch with someone to help with new device installation has been easy. Me and my wife have had other security services before and we are definitely impressed with this company for sure. They may not be the cheapest for services and monitoring, but when it comes to security I want the best for my money. Definitely can not go wrong with thier security and customer service and for that we gave them a five star rating.
Very honest company with excellent service where you dont have to worry about the fine print like some other security companies. They are honest, professional, and have great customer service.
Iwatch Security was great! They didn’t try to oversell me on products and services I didn’t need. Raphael installed the equipment. He was very professional and patient with all my questions.
I had a great experience with the Owner Brian in scheduling and tailoring the security system to our needs as renters. I would recommend them and the installation was great and came with a key fob and app that make using the system easy! Thanks
I meet with Anthony one of the owners and with in 5 minutes I knew who my home security company was. Very professional and answered all of my questions. Customer service is fantastic and someone always answer s the phone. Within a week Peter the installer, was at my home and had great ideals where to install all of the components . I highly recommend I Watch Security to everyone. Both and my wife feel safe in our new home!Joe Navarrete
From the beginning to the end, this company delivers great customer service and has shown ongoing evidence of considering every customers needs and tailors a plan to meet such expectations for security, from high end to more conservative surveillance systems.Thanks for all!!!!Happy Customer!!!!
I would highly recommend them. Very professional, accommodating, helpful, affordable, and the security system is awesome! No regrets.
Brian and the team went beyond my expectations. Pricing was competitive, they were knowledgeable, prompt with install, and great follow up. Ill definitely use their services again and recommend.
Everyone at iwatch is super friendly, informative and helpful. They don’t try to sell you more than you need and will help you with your budget. So far I love this company and will be recommending to everyone.