Had an issue with Alder where they never sent the equipment to my house, and yet claimed they did. Their account managers ask for a notice of cancelation and then pretend they never got it, and then find it weeks later, reset my verbal password so its impossible to get ahold of them, place me on hold for hours to avoid paying back my deposit, continue to charge my account when theyve sworn it has been canceled and then have the nerve to act like its my fault they cant keep record of when or where their equipment has been sent when the Fedex tracking number CLEARLY says it was returned to sender.Do your due diligence with any company you give your business to, but avoid this like the plague. Read the other reviews and please do not fall victim to this companys incompetence that always seems to conveniently fall in favor of them charging you more money.They can do damage control by replying with some disqualifying statement, but it doesnt change the overwhelming evidence that they are a complete scam.

I was told months ago by this company to contact them to get this situation resolved after I returned the equipment. The equipment was returned months ago, it never worked correctly. Now I’m getting letters stating that I owe them $217 for equipment that did not even alarm me or send a notification to me when I was on vacation for four days and my door was open… There were other issues but I was asked to take my review down months ago and I did so with the promise that once the equipment was returned that I would not be charged. What happened? I left a voice mail months ago no call back or anything

So grateful Megan showed up at our door. She was the sweetest girl and helped us finally do what our kids have been asking us to. We’ve used our system everyday. We’re paying little to nothing for all the great benefits alder provides. Way better than life alert could ever do. Would definitely recommend to a friend.

Alder Security has been one of the worst companies I have ever had to communicate with. They are not clear up front that if the service itself (not the equipment) does not work then you are still bound by the contract. The representatives and technicians are not helpful, do not document appropriately, and repeat themselves like they are a recording. Their option if the service itself does not work is to find someone else to take it over! Really? or you have to buy your way out of the contract. Complete scam artist!!!

Have bought a system with glass breaks and door sensors and smoke detectors. The door sensors have never worked right they keep saying the door is open when it is not. The smoke detectors keep losing supervision. Customer support says they sent out the door sensors but it is now our responsibility to contact Fed ex and find the sensor. The one rep told me the door sensors are not working because of the metal doors and said he would send out new ones that would work with metal doors never heard back. We have called several times and keep getting the run around. Now they have me on hold because they told me to deal with it myself and what did i want the rep to do about the missing sensor. The alarm also resets itself from away mode to stay mode after being set. They could not fix that either. Buyer beware we have wasted hundreds of dollars on this system. I am the representative on this account it is a corporate account with multiple sites on it.

Caleb came to visit my dad to see if he were interested in security. He was very patient and kind with dad and explained everything. He explained everything again to me when I arrived home and answered any questions I had. Matt and Maui came in for the quick and easy installation with easy instructions and answered all the questions about the devices. This has given my brother an I peace of mind for our dad!!

Very poor service and too long service contract. Their sales pitch is very dubious and easy to hide the long contract! Check reviews before you sign ! I am paying the price.

Pushy sales rep kept asking for set up dates and every time my wife and I said wed talk about it he kept trying to push for us to agree to have them set it up. I dont just want any company to come in my house so we needed a couple of days. He continued to push the sale. He eventually began to use my kids as a selling point along the lines of, God forgive if something where to happen to your daughter. I told him we were done and I thought it was the end of it. 20 min later he came back to our house with a lame apology which I guess was an attempt to try and get back and make a sale. To be clear, if something happens on my property in the near future I will be directing the Police to the corporate office. Please train your sales reps better and to not cross certain lines.

Just got my system installed and my technician Thomas Laskay did such an amazing job. Absolutely beautiful work and the system works great. Would recommend 1000%

Yusuf Camer to our house house and did an excellent job with the presentation. He was courteous and I understood how he described everything. The two of the unstatallers

I never should have signed up with Alder, since day one I have had nothing but problems with them. Now that Im getting ready to move from my house and no longer need the service Im being told unless someone takes over my account I have to buy out the contract which they say is five years even though the sales rep stated it was one year. I am moving and do not need the service at the new place. I would not recommend this company the headache is not worth their protection, and thats saying something since I have had them since may of 2019. It feels way to much like a scam, .

Had an agent show up just checking on existing customers. Yusuf was great. Got our old cameras upgraded for free. 2 new cameras and a doorbell camera. He was just great. Thanks Yusuf and Alder.

Ben was excellent. He explained everything in full detail and was a pleasure to meet! Loved the price of our upgrade!! Thanks Alder Security!!

Just got my system installed by Thomas Laskay he did a amazing job he was happy to come back later that night to explain the system to me again. Great happy people.

Love this...it has everything a senior citizen needs and is affordable. Nathan Clauson did an awesome job explaining the program and I was sold from the beginning. Excited to get this done and guess what...they are coming to install it today! Happy customer 😁

I had a great experience with the retrofit and installation from my service technician on May 4th in Charlotte. He was pleasant, knowledgeable and took all the time necessary to make sure my system was up and running. I was pleased.

DJ came out and was amazing! He made sure we were fully informed and satisfied with our services. If you need home security, check them out!

First off I was not told Alder would be a 60 mth contract I was told it was on a month to month bases and I could call and cancel at any time. Well my services wasnt set up properly so I called to cancel a week after installation, but was offered another free month of service I insisted on cancelling but was co Hursted into reviewing the service for 30 more days. Even now I am supposed to have an indoor and outdoor camera but only have a door bell and was billed for the month that was supposed to have been free. I have called to try to rectify the issue but was told I cannot speak to customer service until I pay my bill... Totally dis- satisfied. They rush you to get that money but in my opinion its sad because you are left bwithba unexpected continual bill. The rushers!!

I have been an Alder Customer for almost five years and I would recommend Alder Home Security Systems to my family and friends. Even customer service is exceptional. I look forward to another five years

Really poor communication. Do better.

The representatives were very helpful, explained everything thoroughly and made sure I was comfortable with the decision I was making, I realized that at any moment something can happen because 2 weeks of having the system I had an incident where there was a breakin and my family was safe from any harm. Thank you Alder team

We have been with Alder for 4 years and very happy with the system and the customer service. We would recommend Alder Home Security systems to our friends and family.

Great Office. Amazing staff. Theyve done some great things in the office to make sure only the most ethical and caring people are now on this team. Really a family here and each day they try to make sure everyone is a bit safer whether its that medical button that helps someone who falls, or the fire alarm going off because the kids were cooking by themselves. They look to make a positive impact in someones life, but also to make sure the most important emergencies never happen. They really look forward to welcoming more and more of their customers into their Alder family and treating them just like that! Would recommend working for and with and inquiring what sets them apart from so many other companies and even offices.

Mitch and riley were the guys who helped me and my fiancé! mitch was the one who introduced us and riley was the man who installed it, unfortunately our wifi wasn’t working for him, so we couldn’t get set up completely, but they were very nice and professional. if we ever switch wifi providers, we will definitely be giving them a call!! thank y’all so much!

We have been with Alder for 18 months and we are very satisfied with the customer service provided. We would definitely recommend Alder Home Security systems to family and friends.

My service from Alder was exceptional. I have been a customer for 18 months. I would recommend Alder to my friends.

Nathan was awesome. Very polite not pushy. I would recommend him to all my friends.

I live in South Carolina and just a few minutes ago a young man knocked on my front door trying to sell me a home security system. I already have two watch dogs and a Ring Doorbell.The kid asked me if my dogs would eat him and I said, they might.Ive lived here over two years and have never had any solicitors come to my front door. I dont appreciate it either.

I have had excellent service with Alder and they have a very friendly staff. In addition, I had several (2) serious carbon monoxide leaks from my heating unit that was detected by my alarm system. This happened during the holidays! It could have ended tragically for me if I didn’t have the alarm system. So, I recommend Alder because most alarm systems do not have the added carbon monoxide detector and it can save your life!!!

Matt Carllson who is a technition did a awesome job of servicing my system !

Im currently an Alder customer of 5 years and absolutely recommend another potential customer to Alder. I recently renewed my agreement. The tech service on 5/11/21 was outstanding

Yusuf, Maui, and Matt with all the three guys was here and doing they work they was so awesome and they did a good job I think the company and I thank them for doing the work they did for me and with the rest of the community we give them a 5 thank you

We have been customers of Alder for 5 years and we just renewed our agreement and we look forward to next 5 years of protection from Alder. Our experience with Alder has been exceptional

We have been customers of Alder for 4 months and the quality of customer service is second to none. We look forward to the next 4 years of service

We were previously with Edge....We had battles with them from the beginning. We had alarm problems and it took Edge 3 months to get the alarm fixed. I was told that we would be refunded the 3 months of service. It took the whole three months to get the alarm fixed. While the service person was at our house and rep from Edge came by to see if we were pleased with their service. He said the key pay was outdated and needed to be replaced - at no charge. He stated that as confirmation that we received the keypad we needed to sign sign his tablet. Jump ahead to Sept. when we received a notice that Alder would not be our new alarm company. When we contacted them to let them know that our contact ended in July and that Edge provided us with service until September. They also gave us a quote if we wanted to continue their service WITHOUT a contract. They said we had signed a contract for another 5 years. We disagreed. They produced a copy of my signature for a five year contact. The Rep - LIED!!!! The signature I gave was for another contract for 5 years. The form we signed was not confirming that we had received the keypad to fix our system....It was a 5 year contract. Alder is holding us to this contract and stated that they would cancel the contract with a charge of $1700. We were told You can refuse to pay but we have your signature and that will hold up in court. We now have another 5 years to a crook.

So easy to use compared to my old alarm!

Horrible customer service!!! We canceled our alarm system a month ago. Sent in the cancellation notice. They charged us still!!! Their system is not worth the money!!! Stay away from this company! A complete rip-off!!!!!

Tim came to the rescue after the chime connector was not installed initially, tested all sensors and Alder products throughout our home and communicated efficiently with corporate as well as my mother and I. Best customer service ever!!!

They were very quick and answered all my questions and showed me how to use my system my techs name was Maui thanks

I have been an Alder customer over 5 years and I just renewed for another 5 year agreement. I would also recommend Alder Home Security systems to family and friends.

The guy yall send to me today was on point the man is great 👍 👌 I like him good guy

Mr. Benjamin Q. called to tell me that he would assist me with sending back a system, & fixing am issue that his actual company didnt even cause. My previous post was for the Alder security in another state, the representatives i spoke with was over the phone not ay this office. Thank you for your assistance!

They take out of your account and lie about you still being under a contract and we never signed anything to renew a new contract with them! Your service wasnt that good anyway! STAY AWAY FROM THIS COMPANY

My experience with Alder post installation of my home security system was exceptional concerning the service provided 5/6/2021.

🏃‍♀️🏃‍♂️ 💨 RUNNNNNNN so fast and so far32 days ago I was calling Comcast for internet who then rushed me to sign me up for Adler Security products as well. Now I tried to cancel and since I evidently signed up for 36 months my cancellation fee is $1200+.Alternatively they will let me cancel if I hook-line and sacrifice a friend into this snake business.>> If that’s not a sign of their confidence in their product idk what is! > TBD.

Alder has been great working with me to satisfy my questions and concerns and providing service when needed. Thank you!

Ive been a customer for about 5 years and I would recommend Alder Home Security systems to friends and family. I plan on renewing our aggreement August 22, 1921.

DO NOT get yourself locked into a 5 year Alder contract. You can cancel it, but must pay 90% of the remaining dues. Cant just return the equipment... You are locked in even if you move... ABSOLUTELY NOT WORTH IT

Totally made me feel safe again. Fast and easy.

Maui was great!!! He was very helpful and polite!!! Thanks

Stay far far away from this bunch if crooks. Canceling service is a nightmare. After 30 minutes on the phone and 3 people still gave to get a email sign it and get back to them. You can buy a system fir half their charge, and with a lot more options. You have been warned.Notuce all 4 and 5 stars are at point of sale. All customer service reviews are 1 star

POSTED NO SOLICITING SIGNS MEAN THAT YOUR SALES PEOPLE ARE TO TURN AROUND AND RESPECT THE HOMEOWNERS WISHES.

Yusuf is a excellent representative, he worked his works and satisfied me to get installation

I was told I would only be charged $34.00 and I am being charged $ 49.99. This is very disappointing because I was not told the truth. I want my bill corrected as soon as possible! 😥 Donna Susan Partin

Nathan Clauson was great. Very informative.

Customer service is horrible . I’ve spent several hours over the last week trying to get an issue resolved . I’ve asked to speak with a supervisor and they say they are busy helping other customers and will call back and never do . Very disappointed, and this is just the first month

The service provided by Alder on May 6, 2021, met all expectations.

I would NEVER have this company to represent me or my home. My parents are deceased and you continue to debit this account on a EMPTY HOUSE.NO NO NO...IN DEATH YOU EXPECT MONEY....ON A SYSTEM THAT DOES NOT WORK BECAUSE THERES NO POWERI WILL SEE YOU IN COURT.

Ive been an Alder customer for 2 years. I would gladly recommend Alders Home Security System to family members and close friends.

Not a good choice. They lie and very poor service. Thankful I cancelled it in my 3 day grace period. I would not recommend this company. They will try to tie you up in a 5 year contract. I hate to see anyone tied up with this company. Not recommended!!One of the worst companies ever. Read all the reviews, you will wish you never heard of alders. There are to many good companies out there, to mess yourself up with these clowns. Have a great night!!

A representative named Mikal came out to my husbands and my house today to tell us about alders home security. And he hooked us up with a good deal for home security. He was really nice, courteous, and respectful. He was just a really great guy all together. My husband and i are really pleased by how he treated us. If i could give him more then five stars I would.

Great deal, awesome presentation

Xiergn Lewis was an excellent Representative of the company, he has a bright future!!!

Was extremely difficult to order as third party sales reps did not call back as they said they would. When product arrived it was missing 2 cameras and one sensor. They did not email or send receipt of transaction product and when we contacted customer service they had no record of the sales persons contact info and only offered an upcharge to our current contract if we wanted what we had ordered.

I have had the system for all of 6 hours said was easy to set up. I got to step 1 it wouldnt even connect then says to call tech support been on hold for 2 hours now. Finally got through and the guy was rushing me through the process that wasnt as easy as they said. To the point that I just want to send it back thankfully they do have a money back guarantee withing 30 days. Id give a 1.5 star for that. Terrible experience ruined hours of my life Ill never get back

Cody was in my area and discussed Alders alarm system with me. New to NC, I used ADT in CO. We discussed all options and the timeline for installation. Before he left, I had the installer in my home and discussing with me where to place the pad system. Could not have had a smoother information review, plan, and install in less than 3 hours.

Kyle from Alder Home Security is an excellent salesperson . His knowledge and expertise of the security of my home was his top priority. I will feel safer in my home, due to diligence and understanding of my security needs.

Spoke with Kyle Lowkey today had a great experience as well as got a new alarm system. Well spoken young man great sales person. Service was very quick same day to be exact. Looking forward to doing business with you all.

Nathan clauson awesome tech

Hey Kyle its Justin Great service for real, thank you for stopping by & really enjoy your guys security definitely going to be a customer for a long time! Much love (:

Great visit with Tom today...6-24-2020. He explained everything clearly and was very informative about the system and how it operates.Very friendly and knowledgeable.

Ben Quinn and Joe visited with us today and quickly and expertly installed our new Alder Home Security system in our home in Burlington,N C. They knew exactly what we needed. They were able to answer any questions we had--super nice guys and so knowledgeable about your product. We now have an updated security system and were really pleased with the price.

The presentation and installion was great. Great Job!!!!

Bailey was great! Very friendly!!

Heyyy everyone Tom Quinn stopped by my house today and set me up with my alarm system. He was great! Quick efficient and just AWESOME. Thanks Mr. Tom Quinn!!! #ALDERMANATWORK

Kyle was a great consultant that woke me up to need an alarm system to protect my property and family. Definitely recommend to anyone that is wanting to install and alarm system.

Mr. Tom Quinn was very smart and professional and he was very nice and i am looking forward to seeing him again

Nathan Clauson is a very nice informative salesperson. He was very professional, detail oriented and explained everything in ways that any person could understand the product.

Thank you Alder!!! Chris made my house a lot more secure then the previous company (A*T) and also provided medical pendent at no extra cost!! They are hands down the best and I have been with multiple companies over the 30 years of owning my home and Alder is the best!

Alder security is the WORST ALARM COMPANY. I was shopping for home security. Apparently to get great prices for home security you have to be a home owner. I stop searchin.. June 3 I was o vacay with. My family and I got a call from Steve with alder security. He was polite and informative. After he got off the phone the. One-time 100 fee. Turned into 250. found that out on my bank statement. Alder only operates on ATT. Believe it or not ATT is not a good service where I live.. I call tech so. Everyday for a month. They couldnt do nothing and they dont know nothing. Alder security still charged. Me even though the service didnt work. Tech support. Cant even tie shoe. Let alone. Fix. Anythin. Alder security. Calling BBB. Yall. Lying to get customers. Yall. Double charge all the workers sound like they stop up with powder

They really helped me to understand everything

My representative Tom Quinn did such a wonderful job hes very and hes very professional explaining everything in detail I was very satisfied and I chose yes to continue with Alder Alarm System

Representative Porter Quinn Is Amazing!!! Very informative and Highly Recommend him for all security needs.

We are new Alder customers, but since Day 1 there has been inefficient and ineffective communication between us and customer service. The security service was interrupted several times for different issues,(weather, wiring, equipment failure), and there was a couple of times we had to wait up to 4 days for a callback, or call in and be transferred until we got disconnected, consistently! I have never experienced such a lack of proper customer service and an inability to properly troubleshoot, supposedly resolve, to then have another issue to happen again a few days later. Whats worse, the times we called are recorded in their system and I am unable to get out of my contract because it was the 31st day out of 30, when we were trying to reach them day 1-25 several times. Now I am stuck for 6 years or pay 90% of said contract. Where is the accountability? Why am I subject to pay for a service which has not worked right since day 1 and I cannot reach customer service in an appropriate timeframe, in spite of covid. I will submit this review to other platforms for customers to have the proper information before carrying a burden of a security system they would hope keep their family safe, which does not work properly at all.

This young man was very friendly and well spoken enjoyed his presentation.

Kyle gave great customer service, the technology is brilliant, great product I definitely feel safe in my home.

Nathan is very informative, answered all my questions. Very professional. Got me set up the same day.

It sounds too good to be true. But guess what? It was TRUE. Kyle is great. I give him and the company 100+ stars!!!!!!

Very friendly and helpful. I recommend this company. Didnt mind explaining things.

The representative was so open and honest with the system. He explained everything step by step fully and well . I couldn’t ask for a better person. I’m really pleases

Thank you Alder,Tom Quinn did a good job of explaining the product. So much so,that Im now on board. He did a focused and clear understanding of the:System.

Christ was very kind, understanding, helpful.I really felt safe when he enter my home.I got a really good deal.Praise God!!

Do not recommend they only offered to help me because I wanted to cancel. Still taking money out of my account even after I told them to cancel my service.

Porter Quinn was a great help today! 5 star service

Kyle Lowke presented Alder Security alarm system to install in home and was very knowledgeable of the system and company he represents. Tbe way he explained how the system works and all the perks that come along with it, we had no choice but to becomer a customer

Service was great rep was Cody Widmer installation was also very quick.

The technician was very knowledgeable and very affable.

Very nice personality good salesman.

I got a great deal with my salesman on my up grade. He was super wonderful and very understandable. He made sure I understood everything.

Updated me with some great new equipment. I got my medical button added for free. Thanks, Tom! You guys did great!