Easy time getting my car serviced. They did great work in a timely fashion. Nice people and clean safe waiting area

You wont find a service center better than Subaru of Puyallup. Ive trusted the Harnish Auto Family throughout the years and they are always professional and the highest quality service.Amber was my writer and shes always professional and helpful. Thank you for everything you guys do!

We bought our 2019 Outback here and brought her in for the first oil change. According to their Website no appointment needed for this service so I opted to just bring it down and wait in their waiting room. I was expecting an hour long wait. The waiting room was comfortable and roomy even though social distancing is in effect. After 2 hours of waiting I finally went up to the counter to check on the status. I was told the car was getting ready to be brought out. 20 minutes later I was able to get my car and go. I understand if they were busy but I should have been told if the wait was going to be more than an hour. I was also expecting a complimentary car wash which did not happen. Had I known it was going to take as long as it did I would have arranged to drop the car off. I will never bring my car for service and wait again until the bar across the street is open for business. 2 hours in their waiting room is a very long time.

I will never go back- Andrew the Expert Technician improperly identified a working starter. 2 days ago, I took my Subaru in for a full diagnosis because it died mid-drive. Andrew the “expert” technician looked at it, he called me and told me that the starter died and that he couldn’t run codes on it to make a diagnosis. He quoted me $900 for the diagnosis and replacing the starter. He stated that changing the starter was just to get the car to start so they could find the actual issue. I told him I would tow it back in the meantime. We got to the dealership and he said me that I needed to pay for the diagnosis, even though the diagnosis was that my car didn’t start. We tried to understand why we had to pay for a full diagnosis when one was not accomplished. After he explained that it took “labor” to determine my car wouldn’t start, he told me to just take my car, leave, and not come back. I took my car to a different mechanic who said the starter is fine and codes can be diagnosed without the car working. He was able to diagnose my car in a few hours. A STARTER WAS NEVER NECESSARY. The services department at Subaru of Puyallup is dishonest and will take your money unless you put up a fight. So sad to see this “local” business treat people like this. Be prepared to second guess the diagnosis they give your vehicle.

I just took my car in to have the amplifier change. Being 5 minutes late I didn’t get any grief, and it took the exact time they had said it would. No extra waiting, which is real nice when having to bring your children with.

I’m just so tired of taking our 2013 Forrester to the dealer for service. I’ve tried all of them in the area, and while Puyallup is the least pushy and scammy, I just don’t trust that they are looking out for customers rather than their own bottom line.Service is always fine, but it’s expensive and they pressure you to get more done than you ever planned.

Justin and Rick are awesome! They are very professional and easy to work with. Happy with my car. 👍 Please check them out. 😊

I took my car in for an oil change, tire rotation, and recall repair on 07/05. They told me my rear brake pads need replaced as they only have 2mm left on the pad. They wanted to charge $350 per axle to do the work so I declined as that price is well above what other places charge. I found someone to do the work and it turns out that when Subaru of Puyallup put my tires back on, they either cross threaded the lug or they over tightened it and stretched the threads. Either way, the stud sheared off due to the negligence of the service tech at Subaru of Puyallup. Once the tire was finally off, I find out that the rear brake pads have at least twice the pad left (over 4mm) than what the service department quoted. They did damage to my car that could have been a major safety issue and lied to me about the condition of my brake pads. I will not be back here.

It was really great thanks to Jared, the service manager. Everyone was up beat and fun to be around. Thanks... Never had a better day in a car dealership.

I’ve been coming here since I bought my Subaru from this same location. I’ve never had a problem with service or accommodations. Even though I moved to Seattle I still make the drive down here just because of the people and the customer service.

I had a recall that needed to be done and it was going to take a half a day so they were nice enough to give me a loaner it was kind of interesting driving an Outback I own a Forester great service good people!

I came to the Subaru lot to look for a car that I was going to buy for the first time. Pablo Medina saw me and my family looking around and asked questions like what my price range was, what type of car Im looking for, etc. I know basically nothing about cars, so Im the perfect target for being scammed into a bad deal. You always hear about car salesman scamming you for their paycheck. That was the complete opposite experience that I had at Subaru of Puyallup! Pablo showed me many cars and let me test drive a few. There were a couple instances where Id show interest in a more expensive car and Pablo was very honest about what type of maintenence is required for this, and why this and this wouldnt be a great option for what Im looking for and advised me against it. Thats when I knew that I could trust him! He ended up showing me a 2012 VW Jetta TDI Sportswagen with 26K miles on it and in my price range. The car is absolutely perfect. Pablo worked with me on negotiating the price and was extremely honest with me. Very polite and professional. When I came to pick up my plates he even put them on for me. I would recommend him to anybody; in fact, my mom is looking to buy a new car sometime this year and she will be going to Pablo to buy one! Thanks again Pablo!

Ive purchased two Subarus from this dealership and my Kia Sedona from their Chevy/GMC/Buick dealership. I purchased my two Subarus from George. George is committed to making sure you have the best Subaru purchasing experience. He bookmarked my entire drivers manual and set up all of the personal features in both of my Subarus. I highly recommend George and Subaru of Puyallup if youre in the market for a Subaru. Amber in the service department was great to work with too. I receive service coupons and the complimentary car wash is always a highlight. Thank you for treating your customers right!

Where I bought my ride. Great people.

Worst service ever after buying a car from them.

Great service and professional