The BYU Cell Phone Office is amazing! Their prices on phone plans and phones are unbeatable. They also make managing your plans very easy. The staff are also exceptional. They dont try to sell you anything extra. They just want to provide the best service possible which they do. I would highly recommend them to anyone!

I love having a plan and service through the BYU Cell Phone office. I never have anything to worry about. Billing is quick and painless, when I call in with a question, I talk to a real live person, not a robot, and my questions are always answered efficiently. I also like the blue Y suckers they give out at their front desk :)

Porting numbers from one carrier to another can have many challenges, but BYU Cell Phone Office handled every obstacle with patience. Their communication was amazing and I was informed every step of the way. All the staff are kind, knowledgeable, and very friendly.

They never answer the phone during their office hours, and usually I get someone who sounds so bored or inconvenienced by my call.

This office at BYU is full of the kindest hardest working employees. They patiently answer all sorts of questions about phones, availability and plans. Best cell phone experience!

Ive used the cell phone office for many years and have always been impressed by their willingness to make their customers experiences good. Every employee Ive worked with has been extremely helpful.

Recently purchased a phone for my teenager. We had a lot of complex questions as my teen is looking to go overseas for an exchange program at some point during the plan agreement. The staff at BYU Cell Phone Office know what they are talking about and were patient to listen to my questions which included multiple scenarios. I’m overly pleased with their service and knowledge.

I have been using the BYU phone plan for about 1.5. I have been able to work with the office several times as got things started. I am generally pleased with the customer service.

Always pleasant to work with. They know their stuff and can help you get what you need in a quick turnaround.

A great place to purchase your phone through. I ordered two phones recently. Employees are all very helpful.

The cell phone office does a great job ordering phones and setting up services! Im so grateful for their help and great service!

Two thumbs way up for supportive and friendly staff at a great discount - one of the best tangible perks of working at BYU

I have ordered many phones throughout the years and if any problem came up the BYU Cell Phone office was quick to respond to my needs. The students, staff, and administrators are Grrrrrreat!!!

I am always taken care of when I go to the cell phone office or give them a call. Everyone is always so nice and professional.

Every time I have called, the staff has been very helpful and accommodating. Sometimes they can be difficult to get a hold of during peak business hours but that is normal for most businesses. I ordered a new phone on Monday and it was literally overnighted to me and I live in Florida. Transferring service was extremely easy and the whole process is streamlined, despite COVID-19 restrictions.

Always friendly and helpful. Of the 6 years I have been working at BYU and using their services, I have never had a problem left unresolved.

The BYU Cell phone office has always been extremely helpful for me! They are quick to respond to emails and reply with good information. The last time I went into the office, it was really clean and the person I worked with was really helpful! The other thing I really appreciated is that they were efficient. I told him why I was there, he took care of what I needed and got me out of there in a good amount of time.

Everyone Ive spoken to knows what they are talking about, and they are always very patient and polite with my numerous (dumb) questions.

They know their stuff. Got my phone ordered and questions answered quickly.

It has been a frustrating couple of months trying to get my son’s phone to work. We switched from Sprint to AT&T and three of us purchased new phones but I transferred my old phone to my son. The phone calls and text worked but we were never able to get the data working. We had called several times and were told that the phone was unlocked and should work, however until today we still had no data. I spoke with Emma at the BYU Cell Phone office yesterday and she was amazing!! She was finally able to figure out that the phone was not unlocked. I went into the office this morning and she was able to help us get it corrected and working. I really appreciate her kindness, patience and willingness to go the extra mile to help me. Although the overall experience was frustrating she ended my experience on a positive note. Thank you!!

These guys are great. They have been helpful in a variety of questions and issues and have always come through with flying colors. I brought a phone from another system and had an issue with plan type and using my current cellphone. BYU Cell Phone folks flawlessly stepped up to the challenge and solved it immediately. The problem was exacerbated by the previous carrier and BYU Cell Phone Office resolved that issue as well. Well done BYU Cell Phone Office!

We’ve been swapping phones and numbers between Sprint and AT&T. The process isn’t always easy with these companies but the BYU cell office has been a great support. we are up and running! Thanks so much for the positive atmosphere in your office! You guys are great, keep up the great work!

Just went through the process of putting a cell phone on a plan. Staff is great and really helpful.

Whether you go into the office or in person, the BYU Cell Phone Office can always answer your questions and help you with whatever you needed. Its easy to setup new lines or get explanations on how international plans work for traveling. If you ever have questions, dont hesitate to call. Phones will take a couple days to order because all phones are ordered on the spot--though they do have some older phones too if you dont mind having an order phone and want to save some money. Just ask them what they have available.

The BYU Cell Phone office has friendly and helpful staff, solid pricing, and zero pressure sales. It is easily the best cell phone buying experience I have ever had. Unlike every other cell phone store ever, I felt like they had my best interests at heart. I never felt like a check mark on someones sales goal sheet. One of the employees took some extra time to help my Grandma set up her new phone, they were very helpful, kind and very patient while they walked her through the process.

Sam Robertson is The MAN!!! He was so helpful and kind. I had to switch providers, transfer phone numbers to other phones and add a phone line. He was fast and knowledgeable. Best cell phone service I’ve ever had!!! I won’t go anywhere, but BYU for my cell phone needs. If you go ask for my man Sam!!

This office is always quick to help and find the answers to my questions.

The BYU Cellphone Office is awesome! The staff there has always been so kind to me. They are very knowledgeable in what they do and are very professional about their work. The prices are also unbeatable by a long shot and still get all the benefits from any other cellphone store! If Baymax from Big Hero 6 were to ask me how I would rate them, I would have to say I am totally satisfied with my care!

Great service! Got a phone for me and later purchased a phone for my wife with no problems. There was an issue of getting my number switched over and the BYU service was great in working out that issue.

I have been with BYU Cell phone since 2015. Over the years I have been extremely happy with the service provided to me an my family. From upgrades, transfers, and coverage. Plus the price is amazing, and we are thrilled with how much money we have saved over the 5 years. Thank you BYU Cell Phone Office

Its been 425 nights since I was startle awake in cold sweats remembering my visits to Verizon or Sprint stores trying to get some help! With the BYU Cell Phone Office I have never had to deal with a salesperson, only educated helpful, and eager student professionals that are willing and capable of helping me solve my problem. Last week I walked in, sat down immediately, and got my issue resolved without a hitch. And made it in time to go play pickle ball. Couldnt praise the Cell Phone Office enough! 10/10 would highly recommend.

Generally unknowable, difficult getting information from.Very concerned about their ability to process orders. Today, I received a message that my phone would arrive early; however, after showing up I learned that that my phone wasnt there after walking there with a slipped disk in my back.Never answer their phones. When Ive called and I have reached people, my experiences havent went well. Utah has a customer hostel attitude. I think this place reinforces this idea for me.

My husband and I are on the AT&T plan and it is a super good rate!!! We get great service too. I have had no complaints.

I always have a great experience when I visit the BYU Cell Phone Office. I’ve managed my families plan through this office for about 7 years now and I’ve never had any issues. I get my phones fast, and really can’t ever think of a time there was a delay, or any problems. My family’s lines have sporadic contract renewals so I’m always here maybe every 6 months for renewals and I’m hoping they continue the great customer service I’ve always had.

I love the BYU Cell Phone office. It’s conveniently located. The people there are helpful and kind. I love that I can email them with questions anytime.

I walked in to pick up my new phone and switch over to it expecting an hour of work to make it happen. The service was super friendly and helpful. Although we joked around a bit I was out of there in 7 minutes!

Theyre always friendly when you call and can help you choose the best phone for your needs. The turn around time for getting your phone in has been quicker than I expected.

The BYU Cell Phone Office is the best! Everyone is kind and helpful. They go beyond their scope of work to do all they can to make your experience excellent.

Weve used the BYU cell phone office for the past 4 years. Theyve always been responsive, helpful, and knowledgeable. Weve had no complaints, other than the somewhat limited hours compared to some other stores.

The BYU cell phone office has always been great to work with. They are quick to answer any questions and respond to emails. I would recommend them to anyone.

Excellent customer service here. And So much can be taken care of via email. That makes it even easier.

Great prices for personally cell phone plans, with decent phone selection options & prices. The office is often busy (understandably so, given the great pricing), but it is worth the wait.

We signed up our whole family on BYU cell phone plans. The cell phone office is extremely responsive to our questions. We are very happy with their service.

I had a panic when my smartphone had a power issue. The BYU Cell Phone Office staff was friendly and kind to help walk me thru with a simple soft-boot. They were understanding of my situation and more than sympathetic to me. The student employees are always well-trained and willing to help, usually going above and beyond. Have dealt with them for over 10 years.

So amazing! I had to switch numbers and phones at the same time and the BYU cell phone office made it so easy and are very reliable.

The Cell Phone office has been great to work with. We were over billed by Sprint and the cell phone office contacted Sprint on our behalf and got us the credit which was ours to begin with. Thank you!

Always great and quick service

I tried ording a new cell phone and got confused with the online site. I called the BYU Cell Phone Office and they walked me through the problem I was having. I was finally able to order a new phone. Once it came in (which was sooner than I thought it would) they sent me a email. It was so nice working with them.

It can be challenging to get a hold of the staff by phone. Sometimes it feels impossible. But once you do, they are usually pretty quick. I wish they would have some sort of a chat/messaging service. Right now they only have phone and email.

I moved onto a plan here with my family. Very smooth and easy process. Also amazing prices! I can tell they have improved there website a lot lately. Hopefully it just keeps getting better.

I have been a customer for over 3 years. It seems their service has improved and they continue to provide the best value I have been able to find anywhere for my cell phone plans. They used to not be good about replying to their emails but it seems they have fixed this because the last couple of times I called in I received a follow-up email as promised

As an FTE employee, I have worked with the cell phone office a number of times, and they are always so helpful and quick to respond to any concerns or questions I have – even when I am traveling for work and need things addressed urgently.

Had to transfer several lines from two different plans and put one on a department-paid plan and the others on a personal plan. It was a little hectic, and our previous carriers made it difficult, but the cell phone office walked me through all the steps I would have to do and helped at each step.

Customer friendly and knowledgeable. Employees are thorough in the entire process of ordering, picking up and any follow up questions regarding my phones.

Always very helpful and prompt! Very pleased with their service.

The staff is super friendly and helpful at the Cell Phone Office at BYU. They go the extra mile to make sure your needs are met.

Always someone there to help. Technical support, Billing questions answered quickly all at a great location. Ill never go elsewhere.

A great resource for BYU Employees. Service is top notch.

All my interactions with the workers at the cell phone office have been exceptional

They were so helpful especially the rep that helped me Sam Robertson

Great, reliable customer service. Ive only had good experiences.

Wow, this office is the definition of great customer service. They live up to their mission, vision, and values. Even with the thousands of customers they work with, I have felt important to them. I consider them friends and wish I could give them more stars for the excellent job that they do!!!

The staff is always helpful and prompt in responding to new requests.

The bring your own plans are the best on the market.

Great spot other than the hours. It can be a little hard to get help.

Good service and quick turn around on phone orders.

The cell phone office has great service and has treated me well for many years. The staff is very friendly and take go care of me. Keep up the good work.

Courteous and competent assistance. Havent dealed too much with them but the brief experience i have had with them was positive. Update: I had two instances in which I needed their assistance and they were really accommodating.

Very helpful with helping us pick out the right phone and phone plan.

Every experience Ive had with the BYU Cell Phone Office over the last 2+ years has been fantastic! They are always so helpful and kind! I had a new phone update this month and went in this morning to activate the new phone. They got me in so quickly and helped me transfer information from my other phone in just a few short minutes. Ive always had a great experience with their office!

The BYU cell phone office keeps my family connected. They are fast and responsive to equipment needs and billing questions.

Ive really enjoyed my experience with the cell phone office. If I ever have a problem I am able to get a quick response, and they are always willing to sit down and discuss or address anything that does come up with billing, broken phone, etc. Thanks!

Great service. So fast!

Got a new phone and phone number and the process was quick and super smooth. Thanks BYU Cell Phone folks!

I have used the BYU cell phone office numerous times in the last several years and every time they have been kind, knowledgeable and more than helpful.

Always always helpful in person or over the phone. So patient...every employee!

My favorite office on BYU campus. They do a great job

Great to work with. I needed to replace a broken phone and they were very fast and efficient!

We have been needing to transfer service and the whole process has been a nightmare. One, they never answer the phones. Two, they very rarely respond to emails. So really, the only way to talk with someone is to go in personally, which weve done numerous times in the last two days. And since everyone is doing that, the wait is forever to talk to someone. We have received different information from multiple people on what to do; all that information has been incorrect concerning what we need to do to transfer service. Finally, someone recognized what has been going wrong and has said we will get an email with detailed instructions. We have been waiting half the day and that email has yet to arrive. Now we have Verizon calling us to let us know that the information they received from the BYU Cell Phone Office is incorrect. Point being, dont get a cell phone from the BYU Cell Phone Office.

I have had great experience after great experience working with the cell phone office. I have 9 phone lines through the BYU Cell Phone Office and every time I have a need or question they have been very helpful and responsive.

I received really good service from an employee named Jordan. He was very knowledgeable and was able to solve my problems quickly.

Customer service from the BYU cell phone office has been outstanding!Unlike most cell phone companies, when you call them, you actually talk to a human being. Its like a weird flashback to the 80s when companies had that silly notion that customer service was about helping the customer, not monetizing them. Another thing thats shocking after dealing with other cell phone companies is that the people you talk to at the BYU cell phone office actually know what they are doing. Its downright freaky!The plan you get if you are BYU faculty or an employee is excellent.As for the Sprint network, well, lets be honest, its dreadful. I see around 5-10 times better data speed on AT&T. Even Verizon is better.

It was very quick and easy and such amazing service

Worst customer service ever. I dread every trip I make to this office - which are required since the website functionality is nonexistent and its impossible to get anyone on the phone. The employees clearly are not motivated to be helpful. Maybe its the price we have to pay for getting cheap cell phone service.

I have worked with this cell phone office for many years while I was working on campus. I continue to work with them now as a retiree. They have always been prompt to help with any questions or issues I have.

Is it possible to give no stars? Id describe the customer service as terrible, but that presumes there is customer service, which there is not. Every time I need I have to interact with them for anything I know that I better plan on wasted hours walking to the cell phone office.Biggest complaint:They NEVER answer the phone! It rings, and rings, and rings, and nothing. Ive called the office 20 times today at different times during the day and still no one has answered. They claim to be busy, which is certainly true, but they do not have people in the office speaking with them every hour of the day. Coincidence that every time I call every single one of the employees is meeting with someone face-to-face? Ive been in the office in the past when I was the only person being serviced, and there were two different employees sitting in the office talking about dates, while the phone rang and rang...Second biggest complaint:Every time Ive ordered a phone for myself or someone in my family, theyve told me that when the phone comes in theyll let me know. That has never happened. I only find out when I make an effort (since calling doesnt work, that usually means stopping my work to walk to the office and ask, all so I dont interrupt the date talk...). Shoot, most my communication attempts are to determine whether or not my phone has arrived. If theyd follow through with their initial commitment to letting me know when my phone arrives, I wouldnt even be trying to get ahold of them-thered be no need.I get it...these are student employees. However, theyre suppose to be providing a service, and theyre not.

The BYU Cell Phone office is quick to answer all of my questions and help solve my problems.

Great service and very helpful staff.

They certainly are not pushy.

Great cell phone prices and wonderful customer service.

Very helpful and easy to get questions answered. Its only for BYU employees.

The BYU Cell Phone Office has been very helpful over the years, very friendly and patient with me whenever I need help.

Always friendly and helpful service.

Great prices but very poor customer service.

Good service, kind staff. Thanks...

Great timely service. Thanks

Always a really good experience

Great customer service.

They are super helpful and casual

It took a long time to figure out my particular problem; but, they were up to the task and we had a great time solving the problem!