user
Auto Body Excellence
13909 Poway Rd, Poway, CA 92064, United States
Appearance
Auto Body Excellence
Comments
He
Review №1

Autobody Excellence is the place to go if someone steals your brand new 2020 Infiniti Q50 Red Sport Carbon Fiber Edition, takes it on a joy ride and gets into an accident and does $10, 000 worth of damages. Thank you Brad and Sabrina! See before and after photos!

Bi
Review №2

Great customer service by Shasta. Service Techs did a great job, entire process was seamless. Vehicle was delivered on time. Highly recommended!

Ma
Review №3

Always very friendly, I got 2 other bids, they were the lower by $50.I have used them before and had a great experience.

Jo
Review №4

I took my car here after I got rear ended. I am so happy with my decision to work with Auto body excellence. Their work is amazing. It looks like my car was never involved in an accident. Vanessa kept me informed throughout the whole process and never left me wondering about how my car was doing. They finished my car on time. I recommend giving them a chance. Their customer service and work will not disappoint. Thank you.

JA
Review №5

Excellent workmanship and the staff is very professional and friendly

ca
Review №6

The staff was friendly and helpful. They explained the process every step of the way. The only thing I would suggest is to be able to see the progress of the repair online.

V.
Review №7

Great service and attention to detail! Will definitely recommend and use again.

Al
Review №8

Was recommended to them by USAA after a fender bender. I didn’t have a crazy amount of damage, but they made the whole process so smooth. From the initial inspection to the picking up of my car, I was informed by text message every step of the way. Everyone at the office is very friendly and helpful and answered all my questions. They called Enterprise to come pick me up when I dropped my car off too!

Br
Review №9

These guys know what they are doing, they fix cars for the local dealerships and are always super busy. My 2017 Ford Explorer had 15k worth of damage and they worked with me on the price and did an excellent job. My car was done a week early and when I got my car back it looked brand new inside and out. I was amazed at how good it looks. So excited to have my new car again!Thank you Autobody Excellence!

Cl
Review №10

Excellent service. I was from out of town and had a problem with a power window. They worked me into a busy schedule and got the repairs made and got me back on the road. Thanks Larry, you and the team made my experience Great.

ir
Review №11

Vanessa was excellent in keeping me informed and coordinating the repairs with my insurance company. Total Professionalism and Quality work! The car looked new.

To
Review №12

This was my 2nd time I had my car repaired in 2 months and all I can say is they did another fabulous job on my car again. The car looks great now and I can’t even tell where the damage was. Shasta was kind and helped me through with all the repairs. Thank you so much Shasta and everyone involved with the repair on my car. This will always be my place to go whenever I need repairs. 👍👍👍👍👍👍👍

Mi
Review №13

I called in to ask a simple question...”do I need an appointment to come get an estimate to have some damage on my car repaired?” The incompetence of the woman Sabrina who answered the phone was alarming. She decided to tell me that because I have insurance that it was against California state law for me to get an estimate unless I go to my insurance company first and provide them with the estimate from my insurance company to go off of...this is not a law. I own an insurance agency and do not appreciate being spoken down to and fed false laws about the insurance. I will be reporting her and this establishment to the department of insurance seeing as how she’s giving out false information regarding insurance and insurance laws, and she is actually the one in violation of California state laws by giving out incorrect insurance information as well. 0/10 would not recommend.

An
Review №14

Amazing service. Great job on the repair work. My car was hit while parked in a parking lot. Took it in to this place. Shasta was on top of notifications of changes to the car and its repairs, providing updated pictures daily. I knew my car was in good hands and they delivered on their effort. It also has a lifetime warranty. Thank you for your great service and amazing experience!

Ga
Review №15

Had my 2015 Mazda6 rear bumper replaced, but they were unable to match the color (Snowflake Pearl White). They have a Lifetime Satisfaction Warranty on their paint & bodywork, but when I returned to ask to have the bumper repainted, I was told by the manager that it was impossible to get a plastic bumper to match the metal body parts. Ho obviously didnt want to repaint my bumper. I asked other body shops if they could match the color and they told me they could. Just need to modify the paint a little, not just use it straight out of the can.

Pa
Review №16

After our in-office discussion, John, the manager did some digging and called me back. He apologized for any misunderstanding and was willing to meet us.We really appreciate the follow up and the understanding of our needs.Sometimes things go sideways, I can appreciate that. Its nice to know that a Auto Body Excellence is willing to work with customers and make things right.The rear of the vehicle looks like new and blends in well with the rest of the vehicle; tailgate closes nicely.

Bo
Review №17

Excellent service, excellent work...a great place if youve hurt your vehicle.

RV
Review №18

Took my dodge pickup here after a accident. My hood, grill and bumper needed replacing. They had the truck for a long time, we get a call saying its done. Drive a hr to pick it up and the grill is still off, it took them another 1.5 hrs to finish as my wife waited for our truck. The repairs were worst that their customer service. Not one body line matched up the hood is sitting at a horrible angle, bumper doesnt line up, and the grill has notches cut out of it. Wouldnt recommend at all!

Ch
Review №19

Took my car to be fixed after a minor accident. $4,000 later and the air conditioning (the most important part of the fix for me) is still not working properly. I didnt pay $4,000 for a fan. Im beyond frustrated and disappointed.

S
Review №20

Wow ...this was the best turnaround of a bad experience made good! I have worked with ABE at least 4 times in past 5 years or so, and while little foibles are inevitable, this current experience defined Murphys Law. But in the end, ABE did their best to make things right!Thank you Michaela for being the rainbow throughout the rollercoaster of repairs and mishaps and craziness! You are a great asset for ABE and they are lucky to have you on their team!! Also thank you to John who brought an ever increasing list of problems to a successful resolution (although I am still working to get my cars electrical system looked at by Mazda for final thumbs up).I would recommend ABE and will return, although I hope to go accident free forever (fingers and toes crossed).Old review ...but still GREATFANTASTIC service! They take pride in their work and customer service! Quick to fix anything customer is not 100% satisfied with. Nadine is an amazing part of the team at ABE! I have utilized ABE twice of past 18 months and will be headed their way again later this week ...Hey, I know what you are likely thinking, but none of these accidents have been my fault!! I am beginning to think my car is an accident magnet, as 2 of the 3 accident my car was parked and I was not even nearby. Oh well, thankfully no people injured and ABE has been there for my car ...smiles!

Ga
Review №21

Repaired my sisters car in good time and not too bad a financial hit.

Ma
Review №22

Nice employees and great results. Thanks everyone!

Ol
Review №23

A person hit my car while I was parked in a parking spot. The bumper was pretty scratched up, but once they were finished with it you could not tell that anything had happened to it. It looked brand new!

Tr
Review №24

I brought my 2007 Lexus IS-350 in to fix a mean looking dent in the back of my vehicle and they provided an absolutely amazing service with the result looking BRAND NEW and for an amazing price. I was quite worried about potentially seeing the paint difference as they needed to repaint the area, but it really does look like the accident never happened. I will absolutely be returning to fix up other scuffs and dings in my paint as soon as I am able to spare the time!I highly recommend this service for anyone looking for body repairs. I also had the place next door (I believe the same family owns this, but I could be mistaken) change my oil during the same event, which was EXTREMELY convenient. Enterprise is right down the street and offers free shuttling which made the rental experience quite convenient as well.To add: This place was originally recommended by my Boss, who has lived in San Diego for decades - so my recommendation carries the weight of two people.

Sh
Review №25

Took my car for a minor repair. The quote seemed reasonable, a few hundred under other quotes i had recieved. After a few days of them having it I recieved a call saying the guy forgot to quote a trim they had to replace during repair. So overall price endedup being more than my other quotes. Three weeks after repair, the clear coatcame off. Took the car back & was told in orderto fix it correctly they would have to match a third panel in, costing over $1000 more. They get two stars, overallwork when finally completed was good, prices and process to reach that point were not

To
Review №26

Auto Body Excellence did a wonderful job taing care of my minor fender bender...which ended up being a bit more than minor. As new issues were found, they took care of all the hassle with Allstate and just kept me informed.They returned my care to better than before, including being cleaned inside and out.The only realy point of improvement is that they front desk staff is very efffcient and businesslike, but not entirely welcoming. But that is a minor nit.I would recommned them wholeheartedly.

Ch
Review №27

They did a great job, very informative. A bit of a delay but not too bad.

Li
Review №28

Great work and staff

Ph
Review №29

Yup! I suck at driving

Pe
Review №30

Long story

Information
22 Photos
30 Comments
4.1 Rating
  • Address:13909 Poway Rd, Poway, CA 92064, United States
  • Site:http://abxl.com/
  • Phone:+1 858-486-4476
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations