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Uptown EyeCare & Optical
2370 W Burnside St, Portland, OR 97210, United States
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Uptown EyeCare & Optical
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Mi
Review №1

I wish I could give them 10 stars. The staff are wonderful. They have the best customer service focus I’ve ever experienced. Extremely helpful in selecting frames that are flattering and all are very caring.Dr Friberg is just excellent. Knowledgeable, patient, thoughtful, very informative. I literally can’t say enough good things about this practice.

Ta
Review №2

So happy to now have our eye care with Uptown EyeCare & Optical. We have been so impressed with the responsive and professionalism. My sons new eyeglass and contact prescriptions have him seeing better than ever. Quality of clinical care and service is outstanding! Couldnt be happier with this decision. Highly recommend!

Ro
Review №3

Ive been to Uptown EyeCare twice and each time my experience has been exceptional. The communication and time with the assistant and doctor is comfortable and thorough. I appreciate the explanation of conditions and how to care for my eyes. Dr. Friberg has a knack for teaching you just what is going on and how to deal with your condition. She uses demonstrations, as well as, written instructions. She also has a good rapport with her staff and that is important for running a business well.

Ia
Review №4

I had to switch optometrists due to insurance, but I ended up so grateful that I did! Dr. Friberg was great to work with, and helped find me the right prescription. The staff there was very helpful, and took time to be purposeful and attentive to detail. Thank you so much!!

Ry
Review №5

Always a great experience from start to finish. Everyone is professional and friendly. Dr. Friberg explained things in a way that was easy to understand. Id give six stars if I could!

My
Review №6

I have been seeing Dr. Friberg for 12 years now. She performed my pre-and post op for my Lasik surgery 10 years ago and I continue to see her annually for my eye health and any changes that age brings. She is also our family eye Dr for my partner and our two young children. She is exceptional with her communication, professionalism and she makes it a fun and informative experience for us all. I have been recommending Uptown for years and will continue to do so.

Ro
Review №7

Even though the city is letting them down through the ongoing lawlessness, these ladies always have a positive attitude, and truly care about their clients.P.S. Their business looks great when it’s not boarded up.

bu
Review №8

Dr. Friberg is amazing - shes super thorough, incredibly knowledgeable, and excited to share all the details. But aside from being a great eye doctor, shes also friendly and easy to talk to. Ive been wearing glasses/contacts for more than 25 years and Ive never had better service, from both the doctor and the other staff. I highly recommend Uptown Eye Care!

Be
Review №9

The entire staff at uptown eyecare is incredible. From the check in all the way to leaving is a fantastic feeling of care. One of the only times Ive actually looked forward to coming back to a doctors office!

Ma
Review №10

I love this place! Professional, friendly, knowledgeable staff and the best frame selection anywhere. I wouldnt trust my eyes to anyone else. Shop local and keep this lovely establishment flourishing. They really offer amazing service, prices, and selection.

Is
Review №11

I dont think Ive reviewed a medical provider before, but this place deserves it. Ive never had a more stress free and pleasant experience than with Dr. Friberg and Morgan. I was in and out pretty quickly and they take every pandemic precaution seriously - even wiping down my health insurance and credit cards afterwards. There werent more than 3-4 people in the office the entire time.Definitely would recommend, especially if youre new to Portland and looking for a great place to get your annual eye exam. I dont think Ive ever thought Id look forward to my next exam, but thats the thought I left the office with. Thank you both!

Sh
Review №12

Always exceptional service and care provided by the staff at Uptown EyeCare. They are also doing a phenomenal job with keeping staff & patients safe during this pandemic. I appreciate the services provided.

Th
Review №13

Having worn corrective lenses for 50 plus years, I’ve much experience with optical shops. Uptown Eyecare & Optical is, if not the best, one of the bests. The staff is professional and knowledgeable. I am so pleased I followed their advice.

Ca
Review №14

Dr Friberg is amazing! Incredibly thorough and knowledgeable - she helped me work through some contact lens issues and was so great about helping me to understand the reasons behind her recommendations. Thanks to her, I transitioned from a lens that was causing me some significant problems to one that works just great. On top of all that, she’s friendly and personable. I definitely recommend her!

Lo
Review №15

Ive been a customer of Uptown Optical since 2014, and would not even consider going anywhere else. They are the best in the business as far as Im concerned. They excel not only on the examination side but are excellent at helping me choose the right pair of frames. They are also very helpful on follow-up visits for adjustments, cleaning, etc. If I had to buy 100 more pairs of glasses in my lifetime (and given my tendency to break or lose glasses, its not impossible), I would buy every single one of them at Uptown Optical.

Ju
Review №16

I love Uptown EyeCare & Optical so much, I actually look forward to my annual eye exam!I’ve been a client for years and from the first visit, I knew this was the place for me. The entire staff is service-oriented, punctual, professional, courteous, and personable...I always feel welcome. And Allison is such a pleasure to work with. She has impeccable taste when it comes to picking out frames and knows precisely how to adjust them to fit my face perfectly. Plus, I get a great deal by using my VSP insurance coverage.If you need a quality eyecare team, Uptown is your place!

Ka
Review №17

I visited for the first time today for a check-up and expecting to get glasses. I was very impressed with the atmosphere and all of the staff. The medical assistant, eye doc, and the optician were all very helpful and great about explaining why certain things mattered or what they were doing. Everyone was very friendly. I appreciated a supply of locally made frames, too.

Lo
Review №18

Ive been a patient of Uptown Eyecare & Optical for 8 years. The staff is amazing, quick to respond, and above and beyond helpful. The whole experience is lovely where the best care is available by Dr. Friberg in a friendly neighborhood shop. Support local female owned businesses - you wont regret it!

Jo
Review №19

Best optometrist experience I have had. Staff was very professional and thorough. Also received new glasses in under a week.

Ma
Review №20

Worst experience of my life with a doctors office of any type. Heres my experience so you all can hopefully avoid the same scenario.Called to make an appointment on a Tuesday for Thursday. An hour later the staff call back and confirm my appointment (forgetting we had just talked) and reconfirm the details and verify their 48 hour cancellation policy. No biggie I need my eyes fixed.Thursday morning 9am, 5 hours before my appointment. So sorry we need to cancel. Next opening? Next Thursday... great. Set it up, if thats the best we can do. Now I asked about that 48 hour policy and if the $35 charge that Id have gotten if I was sick could be applied to my bill given the Dr is now sick and cannot make our appointment.Their staff said they were unsure and would check with the doctor. Now its Saturday, the Dr just called me and canceled the appointment saying that me asking about that discount was a red flag and would be refusing service. Didnt realize asking for equal treatment was a warning sign. I want a Dr that cares about their patients health and time. Maybe I was just unlucky, but I personally see that $35 cheapness as a big red flag.

Jo
Review №21

These guys really care! When you need post appointment support on your eyes and prescriptions they are always ready to help. I have been using their services for 10 years

De
Review №22

I have been a patient of Uptown Eye Care for a number of years and am very pleased. They go to great lengths to take care of their patients and ensure satisfaction and loyalty. I have referred others here who are now patients. They are thorough in eye exams, accommodating with operating hours, priced fairly, professional yet very warm and friendly. We are very blessed to have this service in our community!

M
Review №23

Dr. Friberg is super thorough and knowledgeable. I came into her office super flustered with my contact lenses and looking at options to get me glasses free. I was already wearing daily contacts and my eyes were super dry and the lenses always felt uncomfortable. I was introduced to CRT lenses by Dr. Friberg and they are amazing! I had no idea there was a type of contact lens you wear to sleep and in the mornings upon removal you are able to see. I am a few weeks into this and I am SUPER pleased. I am now glasses and contact lens free in the daytime since the CRT lenses work their magic while I sleep. I am very pleased with my experience at Uptown EyeCare. The staff is super friendly and knowledgeable. They genuinely care about their patients. Best eye clinic ever!

Sa
Review №24

I thoroughly enjoy everything about my visits with the crew at Uptown. I feel welcome, safe and taken care of each time.

Ab
Review №25

Quick and easy eye exam with thorough explanation of everything going on with my eyes. Appreciate the kindness and efficiency!

Ti
Review №26

Uptown is a welcoming place to receive top quality eye care. Dr, Friberg and her staff are thorough, experienced and professional, not to mention super-nice!. Support local and women-owned businesses over corporate start-ups like Warby Parker. Keep Portland Independent!

Da
Review №27

I’ve been a patient of Dr. Friberg’s for around a decade now and my experience at Uptown Eye Care has been consistently excellent. Over the years Dr. Friberg and her colleagues have helped me into contacts, glasses, and advised me on my options for corrective surgery. They are attentive, thorough, great at explaining my options, and patient with my questions. Dr. Friberg, Allison, Morgan, and the whole team are top-notch and I recommend Uptown Eye Care to anyone who asks.

Li
Review №28

Wonderful company, great doctors, fab service and the best customer attention ever, thanks to Allison, you always rock. Been going for years and will continue.

Ca
Review №29

Two years ago I had an outstanding experience purchasing a pair of Kilsgaard frames/bifocals; Tina exceeded my expectations of customer service and the other staff people were totally engaged with customers/clients. Looking forward to purchasing from them again within the next couple of months. Great selection of frames, too.

Ro
Review №30

I first came here in 1992 and have felt like the care I received is amazing. Knowledgable, personable...just a thoroughly enjoyable experience. Plus, the glasses theyve made me have always been perfect. They stand behind their work every time. I cant say it enough, how thankful I am for Uptown EyeCare.

Je
Review №31

Uptown Eyecare & Optical delivers highly trained folks from the front desk to Dr. Friberg. As a PDX patient since 2014, I now travel from the San Juan Islands for yearly checkups because the level of care really impresses me. Clear education on my vision issues notwithstanding, I enjoy their warm and personable approach extended by Morgan, Lori, Dr. Friberg, and Allison. I feel like a member of an extended family since they remember me and greet me when I walk through the door. From vacations to pets, to extended family, they remember the details of my life that emerge in appointments. As well, I have never been happier with my frames and contacts and how good my eyes feel. I trust Dr. Friberg and staff implicitly at Uptown Eyecare & Optical...give them a try!

I
Review №32

I hadnt been to see an eye doctor in quite some time and trying to find one that was open the hours I needed was proving to be difficult. Luckily I found Uptown EyeCare online. I have to say this business has the friendliest, most professional staff imaginable. Dr Friberg is extremely nice and explained my eye condition to me very clearly. Thanks to her my condition cleared up and I was able to then get a new pair of glasses that Im very happy with. Even my wife was impressed with how helpful the staff is. She was waiting on me in the reception area when some tourists wandered in off the streets, one of them had lost their contact lenses, didnt have a prescription and needed replacements. The staff helped them with their problem with no hesitation, to me, thats the kind of helpful and trustworthy people you want looking after your eyes! I would fully recommend Uptown Eyecare to anyone who wants professional, caring people to do business with.

Information
28 Photos
32 Comments
4.9 Rating
  • Address:2370 W Burnside St, Portland, OR 97210, United States
  • Site:http://uptowneyecareandoptical.com/
  • Phone:+1 503-228-3838
Categories
  • Contact lenses supplier
  • Optometrist
  • Doctor
  • Eye care center
  • Optician
Working hours
  • Monday:8:30AM–5:30PM
  • Tuesday:8:30AM–5:30PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8:30AM–5:30PM
  • Sunday:8:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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