So my husband Rick took his boat to have the idle fixed and thats it. The Yamaha 40 horse stalled out on a troll what ever that means, I am not a boat person. So Cascade Marine took a motor that needed to have the idle fixed to running like total garbage. Ken should really really really really really be ashamed of himself, I really dont know that he really knows how to work on a motor. Ricks boat has been in the shop waiting on parts since Cascade Marine center worked on it. This company needs to be shut down. I was on the boat when my husband Rick took it out, he was happy until he started and ran the motor. I asked Rick who worked on this motor. Rick called Cascade Marine center and I think a Ken answered and doubted what my husband was saying. Rick put his phone on speaker so the motor could be heard. Cascade does not know how to work on outboard motors itthat is only obious .

Awesome service, cheaper than expected for parts that were needed, definitely my go to now for parts

I recommend this shop over any other boat shop in Portland. Ken and his team are super insightful, communicative and helpful. My boat is always in tip top shape after leaving their shop.Check them out!

Over priced as usual. I get my stuff on Ebay just order ahead of time and it will be %70 cheaper that Cascade. I only go here if I have to have it right now and hope they have it in stalk

BEWARE. Avoid this shop at all cost. My Yamaha went 26 miles an hour before cascade, and 9 miles an hour after. The motor would stall when trolling, thats all I wanted him to fix I paid $500 for his inability to provide a service that he said he could. His words were ran good here I dont know what is wrong maybe the cdi is bad. I took my boat to another shop and there was another person there with the same story. I will never take my boat there even if he was the backyard mechanic. I think he should refund my money.

If you have a boat this is the place to go if you need parts or service, Ken, the guy behind the counter is like an encyclopedia of knowledge about boats. I have an almost 40-year-old boat Im trying to restore and without his experience that would not be possible. So. Thanks again Cascade Marine

Very helpful and friendly

This shop is the biggest scam! I repeat do not go there! The owner/ mechanic Ken Estes is nothing but a scam artist. Just read some of the other reviews and decide if you want to be taken for your hard earned money like many others! Obviously you can disregard the 5 star that the owner (Ken Estes) gave himself.

Very knowledgeable owner, and staff. The only place I trust with my Mercury outboards.

Very knowledgeable. Almost always has every part in stock or is able to get it in a few day. The price is a lot better then any marina in the area especially better then Stevens marine who will up charge you 50-75% the retail value.

This is a great marine supply store, especially because of Ken and his amazing customer service! He will find you whatever part you need, and he will help you like a few people will.He is very knowledgeable, so i definitely recommend!

I am so upset! My husband bought a boat motor from cascade marine center . Only got to use it 2 times it broke down in the middle of the lake.Took it back to Ken for him to fix it. Weeks went by he would say its in the tank will look at right now! Guess what that didnt happen the boat gas we took him was in the exact same spot my husband left several weeks before. Still have no boat motor ken still has it! Its apparent that ken has no attention of fixing this motor.... buyer beware!!!!!!!!

Very helpful people :)

Nick was very pleasant and helpful. As a mechanic I knew I needed help and reached out Nick really helped me out with not a problem. Yes I probably could have found the parts cheaper but in my world you get what you pay for and I wanted good solid experience. That is exactly what I received. I could not have asked for anything more. I will continue to do business. And I will recommend this shop to anyone.

Friendly as they were the last time I went in there over 10 years ago.

Ken is very knowledgeable, he can fix just about any problem.It is never easy to pay for a boat repair, but at the end of the day I get that it takes time and Kens expertise to get it right.Ken could charge a lot more - because people are willing to pay to know something will be done right the first time, but I find he has always been very reasonable.Cascade Marine Center is my go to shop. Thank you for doing what you do Ken.

We love Cascade Marine Center! We wont go anywhere else. They are always super helpful and friendly.

Writing this review from my boat, in the middle of the Willamette on a beautiful day, having the same issue that they said wasn’t a problem, for the third time. Don’t waste your time here. I will never bring my boat back to this clown house. Ask and you shall NOT receive.

Absolutely horrible work and customer service. They do not complete the work and parts necessary to finish as job as agreed. When you call them they agree that their work is in error and agree to fix the problem. They promise to call you back and schedule an appointment, but they do not call back even though I called them repeatedly. Finally gave up and took my boat to Stevens Marine to fix my problems. Stevens Marine did not know who did the work and they where shocked that someone would actually mount a motor without sufficiently bolting the motor to the transom, failed to connect the wiring necessary to operate the gauges, and not connect the steering cables correctly. Stevens Marine corrected the issues in less than 3 hours and did the work the same day. DO NOT take your boat to cascade or you will be sorry. You have been warned.

Really nice to see an independent company stay afloat. Pun. Ill make my judgement after I get the bill.

Cascade Marine Center is my place for boat repair and maintanence.Ken the owner has seen it all and can fix any problem big or small. Always best to come in on the shoulder season but Ken and his staff are always clear on expectation on how long it will take, what it will cost and fair on price. I really view them as a service to the community. Not easy to find a trustworthy boat mechanic. Thank you Ken and team!

Ken- thank you so very much for fixing our boat! My husband and I are very happy with the job you did. I was pleasantly surprised when the bill was below of what I was prepared to pay. The boat runs great!

I asked about repairing my boat that was struck by a car and the sales guy that I talked to said to bring my boat down and the repair guy can help me out and that he was very good at insurance claims. So I bring my boat in and after looking at the damage he tells my that it is not repairable. The repair guy then tells me that for a fee that they can help me out with appraising the boat. I just needed to talk to the sales guy again. The sales guy comes back from lunch and I explain to him the situation and that I was told that he can help me out. Then the sales guy becomes very rude. He says to me I have to eat lunch and make money. I cannot help you at all.. I was pretty much kicked out very abruptly and when I was trying to turn around my damaged boat in their small lot I got no help at all. I had to unhook my trailer to turn around and lift it by hand off and back on my truck because the jack was broken from the accident. They still offered no help at all. I will never do business with Cascade Marine again.

Brought the boat in Wednesday at 3:00 pm,done by Friday at 9:00am. 1hr. Work done, electrical all fixed. Quick and honest! Thanks Ken! I will refer all my boat owner buddies to you.

Great service and way better prices the Steves marine always answering questions and willing to help any way possible

Ive gone here twice for repair information and parts for an older outboard that was in storage for years. With their help Ive got the motor running good. They gave me good information and sold me the parts needed. When I came back a second time concerned about a possible lower unit leak they were able to diagnose it as just unburned 2-stroke oil instead of a bad lower oil seal. Saved me money and a big headache.

I’ve been going to Cascade Marine since we moved here 9 years ago. I’ve always been treated fairly. Very knowledgeable people and seem to do their best to hold the price down by not replacing parts unnecessarily.

The owner is a mechanical wizzard, who shines best on thorny problems that would get short shrift at other shops. He may not have the fanciest store in town (which btw would mean overhead to pass on to customers) or the best bedside manner (most brainy, engineer types dont), but a number of big deal governmental and commercial boat operators on the Columbia have apparently long entrusted him with their complex maintenance. I suspect the one-star reviews are from people who were looking for dirt cheap prices on commodity-type, routine work.

Guy rushed me to get off the phone apparently dosnt need my business. Wont bother wasting their time ever again. Thanks for wasting mine

Total con business, consumer beware. Skipped the diagnose and bid procedure, threw a bunch of parts at it, never called me to okay it, held my motor and deposit for ransom, and when I had no choice and got my motor back he didnt even fix the problem. Read other reviews (except where he gave himself a 5-star), Im not the only customer hes scammed. Better off going elsewhere.

Do yourself a favor and dont use these clowns.If you just need a part to purchase, they probably wont screw that up too bad...anything more complicated though...watch out.Without leaving the usual long winded google reviewUnprofessionalVery poor workmanshipDo NOT stand behind their workDont actually listen to you about repair needsDo not adhere to agreed upon timelineUnorganized (come on..just look at this place..ugh!)Bottom line, these guys are a joke.

Ive bought parts from them three times. I call with the part number, they give me a price, and I either pick it up there or at the distribution warehouse in NE. The price has never changed from what they quote me and has been about equal to what I could find online, too, with the benefit of being able to get them same day. Staff have always been friendly. Not much more you could ask from a parts shop. Cant speak to sales.

VERY HONEST AND HELPFUL! My boat ran like a champ after visiting them. I bought a used 1995 chaparral for my family and they made the boat run like new. I recommend them to everyone. Extremely satisfied customer!

I will never spend a dime here. I called to just ask a simple question and they basically told me that if theyre not gonna make money off of telling me the info they wont help me. This attitude is probably why the Google rating is a 2.7.... maybe i would Have gone in and spent money there but not now.. Genius way to make a first impression...

Absolutely awesome! I wouldnt take my work boat any other place.

These guys are good. I bought a fishing boat from them and they took me out on a demo, the boat ran great but there were a couple of things not working. The bilge pump and the navigation light. When we got back to the store they had 2 mechanics come out and fix both things quickly. Still loving the boat.

Ken is an honest hardworking gentleman who has bent over backward to help me with my boat.

What a great shop. I stopped by with a couple of questions about sea water pick-ups and sacrificial anodes. I was pleasantly surprised when all my questions were happily answered by a well versed technician.

Was having issues with my outboard turning over. My boat is on a lake and would be very difficult to take to a shop. Ken, the owner of Cascade Marine personally made a house call and fixed the problem within minutes. He wouldn’t take any money, but it cost me a Gatorade. : )Thanks Ken!!!

I just bought a 24 Bowrider from these guys and I love it. Daniel, the salesman, is a boat guy. He obviously loves being on the water and knows about boats. He spent about an hour with me on the water when we tried out the boat and then helped me put it in my slip when I took possession of it. Thanks, Guys!

Very poor customer service. I called ahead to ask about buying an impeller. Ken says they have it in stock and its $28-30. I get there and its ready to go on the counter. He then tells me its $38. I asked why theres a big price difference than what he told me over the phone. His response was I just estimated the price and I dont look up the actual cost until you come in to pay. Soooo...you just make up (low) numbers and when the customer comes you tell them its actually much higher. So I pay and leave.My brother breaks down our motor overnight and turns out it has more damage than its worth to repair. I take the impeller back the next day and ask for a refund. Ken only gave me back $30 in cash instead of putting the full amount back on my credit card. I had to ask why hes doing this and shorting me instead of putting the full amount back on my card. He then tells me its a 20% restocking fee. I told him he never mentioned this before, during, or after the purchase and its not posted anywhere in his shop. He said it costs him money to refund me on the credit card so he covers his cost with cash only refunds + a 20% restocking fee. I dont know anyone who does business this way. I tell him thats not reasonable and he replies...you can keep the part or keep the cash. I go outside and call my credit card company, they tell me it shouldnt cost him anything to refund back to my card. I told him I wont be coming back to his shop and he replies dont need you, Im still in business. Considering Ive shopped here in the past, I will never buy or refer anyone to this business again.

I used to go to Cascade Marine for all my boat servicing and parts because it was the only place in East County and the owner was so friendly. Unfortunately my last experience left me with a bad taste. I now question their competence and realize that the friendliness was more of a facade. I will now go 50 miles out of my way for service. One should take note that most of the reviews here are unfavorable---so Buyer Beware.

Great store parts guy gave me advice and the correct part to fix my boat with out a service bill. They are great. Thanks. No one more knowledgeable. I will return . 2001 ski centurian. Back on the water

Great place. I bought a boat that needed a bit of work. Ken was GREAT! He helped me trouble shoot my problems, told me what parts I needed, and how to replace them with no service bill. At one point he took me back into the shop where they were doing the same repair on another boat, just to show me exactly what to do. My boss has also been taking his boat here for many years. Highly recommended!

I have had Cascade perform maintanance on my boat the last 6 years. I have found them to be competent, honest and they stand behind their work. Its a drive for me to get to Cascade, but I havent found another dealer that I have confidence in. I will continue to give them my business, based on how well I have been treated.

Super knowledgable. Great service. Told me exactly what I needed. The other shop said I would spend tons more. Give them a try.

Just got charged $250 and they did absolutely nothing aside from turn my motor on and hand it back. When I pressed them for a detailed list they cited administrative costs. Nothing to do with my motor. Do not take your outboard here.

Excellent service, knowledgeable staff. One of the last few boat part stores out there that actually know how to guide you in the right direction, rather than just be interested in making money on throwing parts at you

The guy that works behind the counter, Ken, is a fat liar. He encouraged me to file a claim on my insurance and he promised me that he will take care of the deductible for me. As the result, I had to pay $1,400 out of my pocket and insurance company only pay me back $600. The parts to fix my boat (propeller) was only $300 and the rest of the charges was all labor which only took them a couple hours. So DO NOT GO HERE, they will RIP YOU OFF.

Nicks is amazing!he got my husbands boat motor running in an hour.thank you cascade marine!

Great work on my boat,in and out one day

This place is horrible, do not take your boat to repair here. I took my old boat there, went back to pick it up to find out they never worked on it and the main person/owner was trying to charge me. very bad place.

Very knowledgeable about boats and motors

I recently dealt with Cascade Marine on a used boat purchase. I found them to be friendly, knowledgable and courteous. They explained everything they had done to get the boat ready, took me for a test ride and also shared any problems they found.They were up front about both the good things and not so good things about the boat. I would have no reservations about dealing with them again.

Where to start, called and set up a time to view a pre owned 16 foot sportmen hewscraft. Arrived at cascade marine took about a hour to look at the boat and made a offer pending a test run on the Columbia river. Called cascade marine at about 10 am to plan a test drive of the boat at 4 pm. Arrived to cascade marine, fallowed the boat down to the ramp, helped launch boat. The tech if you want to call him that started up the boat and let it warm up. I brought along a friend for the test drive and him and I climbed into the boat. I looked at the fuel gauge as I got into boat seeing that it was below the empty mark I asked the tech do you think its a good idea to go out on the coulumbia river with no fuel ? He informed me that the boat had fuel and was reading 3/4 of a tank at the shop, and the guage must have a issue. ( Thinking that the tech would have taken care of all normal boat check list items I did not check the boat for life jackets or a anchor.) The tech started the main 50 hp yamaha and let it warm up. We pulled away from the dock and headed out onto the columbia river. After about 5 minutes of running the boat the main motor started to loose RPM and eventually die. As we began to float down the columbia the tech could not get the main motor running again. He moved over to the kicker motor and could not get it to run either. My friend and I are both seasoned boaters, at this point I asked the tech if he had a anchor, he responded no and continued trying to start the kicker. We continued to head down the river. At this point we were about 100 yards away from a old piling with logs caught on it and we were drifting right towards it. I informed the tech of this and he yelled he was trying. I moved over to the driver seat and began to raise the main outboard motor so it would not hang us up on the logs we were going over. With no life jackets on board and no anchor I was planning to take a cold swim. After dragging the boat which is on consignment over the logs and and pilings the tech got the kicked running. The new problem was now that the manual trim was set to high on the kicker motor and every time the tech would give it gas the motor would kick out of the water. We were making no head way back up the columbia. I sat down in the driver seat which I then realized was not bolted to the floor. I got the main motor running again and at full throttle is was moving up the river about 5 MPH. This motor had a bad cylinder. When we got back to the dock the tech kept blaming all the issues on bad gas. We helped the tech get the boat back on the trailer and out of the water. Once everything was buttoned up the tech asked me if was ready to continue with the sale because if so he would get his mechanic on the boat first thing. I informed him I was not ready to proceed and I would call him tomorrow. Not one time did he apologize for any of the 3 ring circus that took place putting 3 peoples lives in danger. I could not even think what could of happened if I would of had my wife and children with me on the boat. One goes to a dealer for things like this not to happen please save your time and money and do not got this place. I hope the owner of the boat reads this and sees how they are treating his boat. I would not buy a thing from this shop. Wasted the time I took of work to test drive the boat and acted like the test drive went great.

Ken was extremely knowledgeable and really helpful.. going to be getting parts and service done here vs were i bought my boat

I give 5 stars to Nick he knows how to talk to customers and is the heart of that business. Thanks for fixing me up bro.

An evening boat trip turned into a major repair after my prop shaft found a piling or a submarine just inside the Willamette channel. After that I thought my familys weekend plans to head to the lake with the boat would have to be scraped since most boat shops are a week or more out to get service. Cascade wasnt one of the usual places I take the boat but they were willing to take a look and see what they could do. After reading some of the other reviews of Cascade Marine I almost cancelled my appointment but I sure am glad that I didnt. Ken and his team of skilled and dedicated techs, many of whom are service members or veterans, know their stuff and I couldnt believe they were able to replace a ski boat prop shaft in one day. Cascade did the job amazingly fast and the work has now held for hours as if the issue never happened. The estimates that Cascade provided for the work were right on. Good maintenance on your boat isnt free nor should it be when a trained and qualified shop works on it. Cascades pricing was fair and far lower than some of the fancy ski boat shops in town.Great job and thank you!

People there know their stuff and are extremely helpful. I will be going here for all my boat needs

Great place to get your boat fixed. Great place to work and they stand behind all the work they do

They are open out of season. Good personnel. Kind of small for motor work.

It took a month to have estimate on our boat.

I find that they have been very helpful and nice to me i love going and talking to kenny .about boat he knows them well.thanks for helping me out on my 1991 23 foot trophy boat

Ken the service guy has helped me time and time again, never a negative experience in years of service.

This is the place to go to get the best knowlage and parts. Very friendly and professional.

They can be helpful if they feel like it

The staff at Cascade marine Center are great they have always been helpful to me never try to rip me off. Ken is very knowledgeable and helpful

I’m going to try to keep this short.This place is a RIP OFF and ken is one of the worst person to do business with. He gave me a price on rebuilding my carburetor and told me it should only take a few days. Well it took over two weeks and I had to call and ask if it was done. Then to find out he charged me $65 more then he said and argued with me and said take it or leave it. I’m thinking the positive reviews are bogus. CUSTOM BEWAREAfter reading more reviews ITS TRUE KEN GAVE HIM SELF 5 stars. Lol I wished I would have read the reviews before I got robbed.

I thought i already reviewed this..remember coke, boats, and razor wire? Well I. guess not. If you do then you are at the right spot. Yeah, of course this place is shady, its near Rockwood, on Stark Street. Its ghetto-fied and surrounded by razor wire. This books cover tells all. You may ask why a boat shop is completely surrounded by razor wire like a prison, and I would tell you.... if youre in this neighborhood I suppose you have to do what you have to do. I once walked past late at night and overheard a couple that had broken in and taken command of a non-operational speed boat commenting about the quality of their cocaine. That is the reason someone thought razor wire was okay. I think its still overkill, but who am I?

Quick and painless was very helpful and had what I needed. Customer friendly

I took my boat to Cascade on Saturday and I was told by Ken It would done by Tuesday at the latest. I told ken that it need the timing done because I took the distributor out and changed the spark plugs. He called my Monday and told me it need a new starter about $310 for parts and labor told him go head called back Tuesday was told cant find out what is wrong with it running vary rough told him again its the timing and the plugs. Every day after that I would call to see how its going. Finely Friday I went there and got my boat and was told its about $600 and the boat dont run. Took it home got on line and looked at what other boaters with the same issue. Got the motor to top dead center turned on adjusted the timing and my boat runs great and took me about 45 minutes. So I paid about $300 for diagnostic and they had my boat for about a week and it took me about 45 minutes to fix. So the like I was telling Ken the hole time Timing and plugs . Good Luke and have a safe and fun boating

I recently had a problem with bad fuel. Cascade Marine got me in and serviced my 60 HP Mercury four stroke engine in one day. I was very happy because all my gear was in a campsite a long way from Portland. I only lost one day of fishing.Thanks to the guys at Cascade Marine.

DANIEL SOLD MY NW JET BOAT FOR ME, IT WAS A VERY QUICK SALE AND EVERYTHING WENT AS PLANED, WHEN IM READY FOR A BOAT I WILL BUY FROM THEM

I took my boat to Cascade Marine for outdrive service, engine oil change, and winterization. During the winterization process, they broke the drain plug. When I called (after a week) to see when it would be finished, they told me that the plug was broken during removal. I was told over the phone that I would not be charged for labor to remove and replace the broken plug. When I arrived to pick up my boat, Ken Estes informed me that he was the person who performed the maintenance. He told me that he needed to charge me for the repair. I told him that I shouldnt be held responsible for his mistake. He got very defensive, stood up, and began using foul language to explain to me that its not his fault. He admitted that he broke the plug, but insisted that I be charged an additional 2 hours of labor for the repair.

I saw these lousy reviews and thought I would throw my two cents in. I have had them work on my 22 foot Proline about a half dozen times over the last five years. I have never had a complaint about the work they did. They worked on a 97 Mercury 225 outboard and have always done a fine job. I didnt take the boat out last year after they worked on it but took it out of Depoe Bay last Saturday Tuna fishing. Motor ran great. Its easy to complain about mechanics but I have not had a problem with these guys ever. Eric Olsen Salem Oregon

BROUGHT A 8 HP EVINRUDE IN FOR REPAIR THEY DID THE CARB,FUEL PUMP & FUEL LINE ABOUT $280.00 3 WEEKS LATER 25 CALLS WENT IN TO PICK IT UP THINKING HE HAD IT DONE AND I WAS TOLD BY THE FRONT DESK GUY TO COME TO THE BACK HE STARTED IT AND IT WAS RUNNING THE SAME AS WHEN I BROUGHT IT IN, THEN I WAS TOLD IT COULD BE THIS OR THAT THEY JUST KEEP CHARGING YOU UNTIL THEY FIND THE PROBLEM $100.00 $100.00 JUST LEAVE YOUR WALLET!!! I TOLD HIM TO JUST GIVE IT BACK, I WENT TODAY TO PICK IT UP HE FORGOT THE TOP COVER I LOOKED AT THE MOTOR I SAID ITS NOT PUT BACK TOGETHER HE SAID WHATS THE POINT ITS NOT FIXED I WILL HAVE TO CHARGE YOU $95.00 TO PUT IT ALL BACK TOGETHER SO I WHEELED IT TO MY CAR IN PIECES WARNING!!!!!!!!!!! GO ANYWHERE ELSE!!!!!!!!!!!!!!!!!!!! BUT THERE VERY VERY POOR WORK WOULD HAVE BEEN NICE LIKE A CAR SHOP YOU TAKE IT IN THE CALL AND TELL YOU WHAT IT COST AND THEY FIX IT NOT THIS PLACE NO CALLS PERIOD!!!!!!!!!!! NO REPAIR!

These guys are great to deal with. No run-around, just straight forward sales and service.

The trailer jack broke yesterday while winterizing the boat. Not wanting to throw money at more expensive stores I started calling around in search of a new trailer jack. I was at work and spoke with several different stores. I contacted Cascade Marine, spoke with a guy there and he stated he had an excellent jack that was far superior to any fulton or other product at a good price. Being I was at work the girlfriend went on a mission for me to purchase said jack. When I get home I I saw it wouldnt work for the current trailer we have. This morning I went to return the jack and had an awful experience at Cascade Marine. First the guy that helped me had no idea how to do a refund. He called what I can assume was the owner. He asked me why it wouldnt work I explained to him why and that I had already purchased another jack. He stated that there would be a 20% re stocking fee. First off no where in the shop was this advertised, my girlfriend at the time of purchase was not informed of this and no where on the receipt did it say this was the policy. I explained to him that this jack had been purchased less then 24 hours ago, that had I been there I wouldnt have purchased it, that it was total crap that they were going to charge me essentially 15 dollars to re stock a jack,and that this policy was not advertised. The guy then basically told me I could pay the fee, keep the jack, or pound sand. I bit my tongue, told him I wanted my money back and left the store. I got into the truck, looked at my change, and he had shorted me ten dollars on top of the 20 % re stocking fee. I know simple math is hard and I could see how a 20 % refund on a hundred dollar purchase could be hard to compute :doh:I went back in and told him he owed me more money, he gave me a dirty look and gave me the rest of my refund. Its total crap that they are charging people 20 percent when it is not advertised on a simple return and that less then 12 hours later this would occur. I can only imagine what these people would be like to deal with on repairs if this is how they handle a simple return..

Took my 70 horse mercury in for a new water pump. When I picked it up the next day. the prop was damaged and a chunk broken out of the Skagway . The manager said it didnt happen here . I told him the prop was brand new never been in water. Theses people are incompetent at best and are very rude . Its not worth it to go to court over 400$ in damage . That place has been a rip off even when Jerry Miller owned it back in the early 80s . The shop is close to me so I made a mistake and thought it mite have changed . But no there still low lifes with no integrity at all . This shop dosnt even deserve one star . People need to read the reviews Im not the only one thats had a serious problem with this shop of incompetent Mecanics .

This place is a rip off, brought my outboard there and the owner/Ken Estate who is a scam artist told me they require a $300 deposit to even look at any outboard. OK sounds legit. A week later I hear nothing so I call and he thinks its the fuel pump and said he ordered one and just waiting for it. Im thinking at this time, Wow no call to tell me what he had found and to see if I wanted to order the fuel pump, he just went ahead and did it. Ok, no big deal, long story short, he ended up throwing a bunch of parts on it that I never okd, held my motor for ransom after already giving him 300 dollars and he said that it ended up just being that the carb. float was upside down. Total scam, I only wanted to spend a couple hundred dollars on the motor and I could have just gone out and bought a new motor. I repeat, do not go there!

Terrible. Incompetent. Took my Merc Optimax in for service since I was traveling for business and couldnt spend the time to work on it myself. It was starving for fuel...obviously a fuel delivery issue. They worked on it for a month and couldnt figure out what was wrong. After getting a $2000 bill from them and still a non fully functioning boat I took it home.Took a day off of work to trouble shoot engine problem and isolated it to mid fuel pump which ran me $500 for parts and about an hour to replace. Runs perfect now.Why these bozos couldnt troubleshoot the issue is because of sheer incompetence. The owner (Ken) was a jerk. He didnt want to give me a price break either since I figured he should have done that because they didnt fix the motor, they were just throwing parts at it. No real trouble shooting and I ended up eating the price. He basically (in and indirect way) threatened to take legal action if I didnt want to pay the full amount. In the end I should have done the work myself instead of trying to delegate. Will NEVER EVER take anything there again. The only competence they have is doing a fluid and maybe spark plug replacement. Even that, beware they dont rip you off. Additionally very amateur mistakes, such as forgetting caps on schrader valves (fuel rail), leaving ignition on so hour meter went from 42 hours to over 150 hours and other rookie mistakes. Very disappointed.

Just got off the phone, great customer service and they know their stuff. Look forward to getting my part and will use Cascade Marine going forward.

Love this place always helping me when they can

Curt saved our fishing day. Very helpful got us on the water super quick.

This place is a Huge Rip Off!! I dropped off my outboard and a $300 dollar deposit. Never heard from them so called and they told me it was the fuel pump and one was on order and we would be under our $300 deposit. A week later got a call to come pick it up and when I get there they hit me up for another $162 dollars saying that it wasnt the fuel pump and that the carb needed rebuilding. I never once got a call to ok the work to go over the deposit plus he still charged me for the fuel pump even though that wasnt the problem. I asked to speak to a manager or owner and told me that wasnt possible. I took the motor out and it doesnt even idle. I just spent $462 dollars and the motor still runs like crap. There mechanic has huffed too many fumes in the back and probably cant even change a car tire. I wish I would have seen this site before I went there, obviously im not the only one who has had a bad experience.

I went in to talk about what was going on with my motor and was encouraged to not own a boat. I would not trust these guys.

Knowledgeable staff. Not a very big store.

This place falsely advertises on craigslist. PLEASE AVOID.

Bad bad bad spent 400 bucks to fix shifting linkage.we got out on the water and had no reverse .after taking a look at things it was clear they had done nothing but take my money.

Rip off. Stay away.

Avoid this place!

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