Made a purchase and bought the 1 year warranty with it. Been trying to get a replacement since March. But they never try to help out they just say keep checking back well Ive been checking for months and nothing and the warranty is getting ready to expire feels like I got totally ripped off for over 70 dollars. Not impressed at all....Update never got my warranty replacement or a refund do not purchase aa warranty from gamestop they will not honor it. Never going back

Its a friendly and helpful video game shop

We were in town on vacation and went at 11am on Sunday 3/28/21 (opens at 11am) and the store wasnt open. Employee popped out and said they were having a store meeting and they would be about 10 minutes. We left at 11:30am and it still hadnt opened. They lost many customers today. We wont be back. Schedule your meetings better.

Enjoy it, has whut ya want..

Very friendly service. Most employees are very knowledgeable about some forms of gaming or another. Great video game warranty.

There was never any dont that they didnt have what I was looking for, so I never had to have anything ordered.

Employee was very rude, very condescending attitude and not helpful! Other visits with different employees have been pleasant. But last two recent visits have been very rude condescending toward me and will not be going back to this location! Idaho falls locations have been way more helpful and kind.

I will never spend my money at GameStop again. They have no concern for the consumers... they will gladly take your money send you a incomplete order, knowing that it is a Christmas present. But when you ask them to send you the piece or pieces you are missing... they want you to box up the product and send it all back for them to fix the problem... Knowing that you already went about the replacement piece to make sure your kid gets to use his so called present. When they could simply put this missing controller in the mail without the original product! And the reps at the call center are only trained to say that’s are procedure... this is the last time I will ever spend money with GameStop! I will gladly give my money to any company who treats the consumers with respect and dignity.

I actually got very lucky, I got the only PS4 controller in stock. It was a refurb, but it works just fine. So all is right with the world!

But my games here an Roblox card

Employees dont seem to know much

Was so much better until very recently.Then some of my favorite staff was no longer there. They knew all the games that were coming out, knew what I might like. I came in recently came in they asked me if I wanted to cancel my pre-orders?!!! Um no because I cant wait for them to come out... Really if a change of house was in coming down maybe leave someone that knows what the hell is going on would be a good step to take! Maybe Amazon would be a better place to shop? They probably wont cancel your orders for you!

A great place for your gaming needs

Excellent ServiceHelped out alot with everything we needed Very Friendly

Frustrating, manipulative employees, better to go elsewhere for all your gaming needs. Never has what they promise. Used products usually damaged and not in reasonable condition to use for the price, better off buying brand new products from other stores, as new products in GameStop are opened and appear as used.

They had what i needed. Wasnt a long wait and the cashier was helpful.

They are great. I really like the crew they have right now friendly helpful to this grandma.

Just had an awesome experience at GameStop! Gno delivered amazing customer service. Will definitely be back.

Bought what I thought was a new bundle with PS4 and 4 games. Everything showed up used. Also, have tried to trade in both used and new games that were purchased from them, they always have an excuse for not being able to trade them in. Rip off! Probably need a respectable competitor to start being a credible business.

Great Customer service really helped us with buying a new headset

Had just what we needed

Respectful, knowledgeable, and friendly staff. Inventor is amazing considering the size of the store.

Great store

Gone down hill in the last few years. The Pocatello store has next to nothing for used games anymore. Doesnt matter the console. The old crew is gone. Either they all quit or got fired. Its too bad because the manager knew most people by name. Wal-Mart is a better option for games at this point and thats just sad.

Smaller store with fair selection. Trade ins tend to be undervalued but is a company issue rather then this specific location. Majority of employees are helpful and knowledgeable

Sold me a broken controller at a 60 dollar value trashcan company!!

Everything is pretty expensive. Even games on discount can be 30 dollars. And the staff always reminds me of what movies shows them too be😂 but they will have all your gaming needs

Great game selection and knowledgeable staff. Love it

Only 1 switch in stpck

Well everything seemed to be great there. The people where nice. I went in got what I wanted and nothing bad to say.

Store stinks terribly like sweaty socks and teenagers in a locker room! 💯

Never been there.

While it sucks that Gamestop has beat out the local video game store here, the people who work here are great and will make sure to hook you up with good deals

They always have a great selection available in store with great deals. The employees are friendly and knowledgeable on the products and services. The addition of perks to the pro membership shows that they care about customers at all points in the organization. Im definitely a customer for life.

Great friendly place, cashiers know what they doing.

The workers where really nice

Great game selection and products

Great customer service but I always seem to run into the problem of them not having a game that is on their shelves.

Had what I needled but rude workers and attitude about the stupid masks

Iv been going to this same store for 15+20 years Sense they first opened. I even went to there grand opening. Great staff, they are not just sales men/women but gamers who can be of great help if you dont know what to get. They also have an amazing selection of collectibles. They will even give you cash for your old stuff. Prices are very good compared to just Walmart who only sells new and has poor selection and Pawn one and others where they sell used but have poor variety or sell for the same price as GameStop anyways. Love this store keep up the great work so we can enjoy another 20 years of business together.

Had the games I wanted and the service was good.

This place is great, nice guys

I think his name was tad and he really helped me to get my card so if you go here he is the best guy to talk to.

Nice service but pricey as expected but everything there is game related so it sorta makes sense

I had a good experience with the workers there. They were very helpful and respectful.

I like the stock.

It alright

Very helpful got in and out fast

Its really hit or miss, if getting consoles, get them new, not refurbished. Some games can be cheaper than anywhere else and some more expensive than anywhere. Also, trade ins... you more for in store credit trade ins than you do for cash... significantly. Honestly this place has some serious ups and downs.

The place is cool and satisfies my gaming needs 90% of the time.There is also an option to order games on-line through them.Returns are easy.Most other places listed under gaming are situated in the run down part of Pocatello and do not have much to offer .Room for improvement:When a customer is about to purchase a game that will require additional hardware please advise him/her because it gets annoying quick.Ok,I bought a game and in order to play it I have to buy additional item, that you guys do not sell.Ok,I figured how to order it on-line and waited for delivery,plugged it in just to figure out I would have to purchase yet another one.Not always worth my time and effort and kinda late for free return.

Awesome stuff, great prices

Very Busy Noisy place mid afternoon. Seems like most people know exactly what they want going in. I learned: Truly shopping without hours of personal screen time under your belt made finding what I might have spent ($200-$500) into a thanks I guess... then walking out empty. But I guess at least Ive still got my real world coin in my pocket.

This is by far the best Gamestop I have been to. The people that work here are freaking awesome and super helpful.

Its always great,their customer service is second to none.

The local store is great, deducted a star due to the companys well known shady business practices

Very poor selection of PS4 games.

The best video game store beside trade values

I went to buy my son a gift, when I checked out the clerk informed me that the game I got him needed another component of the system to work, that if I didnt have it I shouldnt get the game. He then helped pick out something that would work. Thank you so much!

I always come here for all my gaming needs. I love the staff. They are great at answering all your questions.

Looking for a PS 4. Didnt have.

Best Game Stop in southeast Idaho. Seriously.

Held a video game online and got a confirmation for Black Friday. When I went in, they said they didnt have anything held for me, none in stock, and their corporate office must have made a mistake. Never got back to me to resolve issue.

In the mall and very open.

Everyone is so friendly when i go in, and so helpful when Im looking for something new!

Had great service at amazing prices

Awesome love the workers are always very friendly there

Another bad disc its dantes inferno divine edition all over again. Why go here and pay $55 for a used copy when Walmart has a brand new copy of the same game for $40!? Gamestop is nothing but a rip off nowadays stay away and take your money to Walmart.

My home away from home, if I only spent 30 minutes a week at home. Amazing customer service, and a massive selection of games.

Best gamestop youll ever visit. Has a large selection of games and is very well organized. Staff is very friendly

Always really helpful employees and super friendly. Best place to get any game! If you get the pleasure of Michi assisting you, he always has the best recommendations and can answer ALL your questions. Why buy new when you can buy used?

Always great employees and prices. Doesnt always have their stock full so they might have to order some stuff in. But great place all in all

They have very good prices there and salespeople are very nice and helpful

The staff here helpful and friendly. HOWEVER this place is an absolute rip off! You buy a game for 60 or 70, then get a 10 dollar trade on it when you trade it back in, then they turn around and sell it for 50. Next, player rewards points is the dumbest thing ever...sure you can rack up some points to buy stuff, but thats where it gets tricky with all the hoops you have to jump through to redeem those points. Not worth it.

Large selection of new and used games for multiple systems, as well as game related collectibles. Always has fun stuff! They also have a large selection of used games at super low prices.

Friendly knowledgeable staff. They were very very helpful.

Great store. Fully stocked. Friendly and helpful staff.

If you like games, check it out.

Came on black Friday. The way they had it organized made things go so much faster than it could have

I was looking for something very specific and they had it plus gave me some good deals too.

Good selection of games, and their return policy on used games is great! The workers are good--some are better than others. (One of them failed to tell us that new games dont have nearly the same return policy as used games until after we tried bringing back a laggy new Xbox game.) Jacob is the best one there--he talked with us for several minutes about our taste in games, even though there was a holiday rush in the store!

The Manager Michi is great and helped me get my preorder in.

Nothing Special just another store

Bid selection for such a small store!Great employees

Great selection of gaming stuff. This is the best game stop I have been in. Staff was very nice and helpful as well.

Very helpful and knowledgeable about best equipment for the price.

All of their used games are overpriced, if you want to sell from them. Its always under 15$, I think if you want to sell games, Amazon is the best way to go.

Love gamestop

Perfect place to get games for my New Nintendo 3DS XL

Found a used game for my son at a great price

Very nice employees, a deal online didnt show up on their records, but they still used it and were very helpful.

I always come here and find what I need. Employees are helpful and nice. Great selection

Was busy busy but the guys handled it like champs and were able to help my boys get games they wanted. Thanks guys!

I really was not impressed with GameStop itself. The employees have always been really helpful and easy to talk to, which is the only reason it has any stars. Come on though GameStop! They were still selling a used Black Ops 3 for what I could get it new on Amazon. It was already almost 2 years old when I went looking for it. Its ridiculous. And its so inconsistent. I know they need to make a buck, but losing customers on things like that isnt the way to do it.

All around great console/handheld gaming store.

Cool little shop pack with games, hardware, trinkets and memorebilia. Prices vary but their sales are awesome.

Best place to go for all of your modern console gaming needs

Wonderful people, very helpful. Funny and knowledge

The guy working was great he answered all my questions he was very great about helping me..... he was wearing a 49ers Jersey poor guy but other then that amazing

Service was excellent and Amazing. Very Friendly and professional Staff Members.

Great friendly staff. They always have great recommendations and help me get the best deal.