Had my wife take my truck in for a DEF service light. I get the truck back they could not find a code or a problem . Less and two weeks later truck is being towed because of you same issues from an airport at the boarding gate.

Bought a New Silverado a few months ago. Had a great experience. Sales staff was knowledgeable. Took my truck in for its first service visit and was very happy with the service gal that helped me. Was done in less than an hour for oil change. Highly recommend so far.

Messaged them about a truck and then Greg totally stopped responding, guessing the truck sold. Noticed they had another truck I like, but no thank you now. What a terrible way to run a business. At least have that professionalism and maturity to respond back if the truck sold.

Had a terrible experience trying to buy a vehicle at this dealership. Zero customer service. Both the salesman and sales manager were terrible. Went some place else and bought a nice vehicle. Looking for a second new vehicle in the next couple months and will not even waste my time with Country Auto.Update: Greg that is a poor response to a negative review. You should do better.

Had my car for a week, didnt fix the problem as a day later it quit againPoor communication among general crew who run the auto repair scheduling.

Great svc and sales team

The parts dept was not very sociable and stood in front of the service department, while there were 4 representatives standing around, and no one even approached me to offer any kind of help.

Well had the Jeep toed there for hard brake pedal and a hissing sound! They checked it out and called and said it needed front rotors, pads and calipers and 1real caliper. I told them the booster is hissing causing the problem. She said calipers will do the same thing. Well they put new rotors, pads, calipers in the front and 1 caliper on the rear. Well..... The next day they called and said the booster is bad!!! Really thats what I told you before all the work was done. Never again ever!!

Country auto in Plymouth Indiana went out of their way to find the right car for me. The transaction was very easy. Can’t say enough good things about Joe Martin and him staff.

Definitely would not recommend this place.

Excellent experience. Friendly and helpful sales teem

Just bought my first car from this dealership. Super friendly and no pressure. Gave me a clean, used car at a fantastic price. Definitely buying all my future cars from here. Super great service and answered every question I had (which was a lot). Very pleased with my purchase and experience.

Very sweet, personable yet professional. Accomidating.

Most stress free purchase of a vehicle Ive ever had. The staff were friendly and knowledgeable. Great job done by Greg with finding the truck I was looking for.

Came in to see if I won a prize in their pull tab mailer. Staff were very pushy to get my information and try to sell me a car even when I made it clear Im not in the market

Great people servicing great products what more is there to say. Any dealership is the sum of the people, team members and you always hope that the collective whole is great than the individuals. This dealership is just that. They come together to make your experience the best it can possibly be.

Very friendly and customer oriented. Work was done in a timely manner

Very good customer service.

Great people to work with.. friendly and kind. And try to make it the easiest they can to get you in a vehicle!

By far the best experience I have had buying a car! They were honest, didnt try to up sell me into anything and handled all paperwork. Absolutely would recommend and Ill buy from them again! Excellent company.

The service people are nice especially Stephanie but take forever to put you in a loaner when they are waiting for Chrysler to approve a repair which in my opinion was the dealers fault because prior to bringing my car to the dealer I had it in there for a harness repair where they took off the exhaust and couple months later I had to bring it back because I received a message on the dash saying car will not restart due to DPF issues so I took it to them and they told me it’s because the “ seal on the exhaust burnt through” and burnt the hose and the car only has about 35k miles on it, they proceed to tell me that they will get me a loaner and 2 weeks later still no loaner because there is no Chrysler cars available, they also keep telling me one day that Chrysler approved the repair and the next day that they are waiting for them to approve it I am very very disappointed. Service person Stephanie is great but not sure whose making up all the lies. Might as well not but a new car if I have to walk more then I can drive it.UPDATE changed my rating from 1 star to 3 stars only thanks to the service person called Stephanie she tried really hard to help out with the issue just wish they did a better job getting a loaner when my car is in service for warranty work

I’ve had my own “poor experience” with this dealership. Despite me warning a close friend of mine not to do business here, she ended up buying a pre owned vehicle. Happy with the deal she had made, knowing the previous owner, she was ecstatic with the new vehicle.Shortly after this purchase, she showed up to work with an awful noise coming from the engine. I immediately had her shut off the car and pop the hood. Upon my inspection, I noticed the oil dipstick was missing. (It Happened to be laying up on the wiper cowl?) when I checked the oil level, NONE. First thoughts, the service was not performed to completion. (How could it be without checking the level?)The answer given? The car has a known issue with blow by. This is when compression leaks by the piston rings. Not covered. So why was compression not part of the pre sale inspection? Also how does 5 quarts of oil burn away in a matter of days without any sign of blue smoke? Oh yea, why sell an unsuspecting customer a vehicle with a known problem?Anyways, I was in your dealership, with this customer, and when I brought all of this logic up to the service manager, I was asked to leave. So spare me the trying to leave every customer happy talk...*update* they now have their employees posting bad reviews for our company. Apparently to counteract the fair and honest review they have rightfully EARNED So far past unprofessional i do not have a word for them. If you cannot buy from a reputable dealership then what good are they?

Very professional. Nice waiting room. Will give you a ride if you need it.

My FIRST time there, with my 2019 Jeep Cherokee. Im happy for just an oil change, theyre getting ALL my work (IF needed)......

Great time management good customer service

A great place to buy a vehicle

Brought my wife’s car in for oil change and the cost was cheaper then going to South Bend and to top it off they washed the car. Great friendly people. I plan on moving my business trucks to having them service my Dodges 5500. They are a qualified 5500 dealership.Keep up the great service and friendly people.Thanks

Nice to see smiling faces as soon as you walk into the service door. The professional, helpful and courteous ladies at the service desk are the best, at taking care of their customers.

I would put 0 but it wont let me! I see my review is not on here which should be but I made valid points and proof your service center is horrible so Ill write another 3 months later same thing that you supposedly fixed is doing the same thing had it diagnosed some where else they said you take it back to whoever fixed it because should be under warranty country auto refused to service my car because I was upset and rude to them!! Mins you thousands of dollars later and being w/ out my car for several different times Im not suppose to be upset?? Ya good business alright! Review 0!

Isnt Daniel peregrine one of your salesmen??? I believe he is!!! These people sold a friend of mine a vechile and two weeks later the motor was making noise. Now there trying to get out of making it right and want to charge over two grand to do the repair when they knew they sold a lemon..... IF your clueless about vechiles BUY A VECHILE FROM SOMEWHERE ELSE YOU WILL BE DISAPPOINTED IF YOU BUY FROM HERE

Excellent personnel and service.

Came in to have my oil changed and they did an awesome job I was in and out in no time. all of the service writers are awesome and very nice !

Michelle and the staff in the service center were AMAZING! My boyfriend and I were traveling from central Indiana to Milwaukee, WI for his daughter’s high school graduation a couple of weeks ago when we ran into some car trouble. We arranged a tow to the nearest Chrysler dealership and I called Michelle to let her know what the issue was and when we would be arriving. She not only called the local enterprise center to ask them to hold a vehicle for us in case we would need a rental to continue our trip, but she rearranged the service department schedule so that they could get us in and diagnose our issue quickly. Turns out it was an easy fix and we were back on the road in no time. We greatly appreciated all of the help everyone gave us that day and we made it, front and center, to see our oldest get the diploma she has worked so incredibly hard for! Thanks, again!!! - Jaci and Aaron

My wife and I will definitely shop there in the future. The salesperson we worked with, Jeff, was very friendly and patient, didnt try to haggle us at, push us to buy, or even rush us, even though we came in last minute. It was just a very nice buying experience.

Great people great deal!

They are a great dealership..Treat me and my cars well.

About 50/50 chance of having good service and mechanic work

In less than one hour I had an oil change tires rotated and jeep washed! Excellent service!

Went in for an oil change. They had marked on my information sheet that they had refilled my washer fluid. Shortly after my oil change, I ran out completely. Had my car checked elsewhere thinking it was a leak, nope, no leak, was just empty. Refilled it and its been fine for a month now.If they marked they had done it, and they didnt... what else did they mark that they didnt do?Will not be back.

Greg Manuel is the best. No pressure just like 2 friends hanging out test driving the new ram truck.

Im on the road Monday through Friday for business and do a huge amount of driving. I was nervous about some car trouble so I took my car in and they did an awesome job. Took me in right away ran the Diagnostics and determined that it was nothing.

Can I give this place a Zero rating? Ive never had so much trouble with a dealership or service department in my life. I took my brand new 2016 Cruze in because the air conditioner was blowing out hot air and they returned it to me without it fixed AT ALL. So I brought it back a second time, they filled it with fluid and said they put a dye in the coolant to see if there was a leak the next time the car was in the shop (meaning they knew it would happen again and I just had to wait it out) and when it started blowing out hot air in the middle of summer again, I took it back and they said THERE WAS NO DYE in the coolant to check and see what was wrong with the air conditioning. Whilst my car was in the shop they also didnt rotate the tires because they couldnt find a specific part to detach the tires and I was frazzled that the service department didnt even call to see if it was in the car; they just didnt do anything with it when the warranty enables me to have a free tire rotation when its in the shop. Ive had my car in here several times because problems never get fixed. They told me it had three recalls and only replaced one and would replace the other parts next time it was in- which I later found out they didnt even order the other two parts so they didnt get fixed until I brought it up again. The service staff is NOT friendly, barely speaking to customers and having a severe attitude when they do. If you can take your vehicle ANYWHERE else, I highly recommend doing so.

I bought several vehicles from this lot, after taking my vehicle in for a recall I noticed a piece of my trim on my dash was broke. I brought this to the attention of the salesman I bought vehicle from and also the service manager, and was informed after a lengthy dispute that I could buy a new trim piece from them and they would give me a discount. I bought the trim, cost me $50 plus installation. Consumer beware

Just drove thru dont kno anything

I took my 2017 grand caravan in because two of the three 12 volt outlets kept blowing fuses. It happened twice before the dealership I bought it from suggested I take it to them to find the problem since the vehicle is still under factory warranty. When they came to the waiting area they told me that they found the fuses were blown (I told them that when I made the appt!) and that I had to pay $55 before they would release the vehicle back to me. I called the salesman that sent me to them and he assured me it should be covered under the factory warranty and that I should have no out of pocket expense. He even asked to speak to the lady giving me the bill. When I asked to speak to the service manager, Pat Snodgrass, about this issue being covered under warranty, she implied that I was asking her to lie to the warranty company to avoid having to pay the bill. She said she wouldnt lie to them and say they didnt find a problem because they did find one - they found that the fuses were blown (duh!)!!!!!!I TOLD THEM THE FUSES WERE BLOWN WHEN I MADE THE APPOINTMENT AND NEEDED THEM TO FIND OUT WHY IT KEEPS HAPPENING!Not only did they not fix the issue that should be covered under factory warranty but they charged me $55 for the issue I told them about when I made the appointment!Thats the equivalent of going to the doctor for an earache and paying the bill for the doctor to tell you that you have an earache!So, $55 dollars later and I still dont know why the fuses keep blowing. I will get to the bottom of this without the help of Country Auto. I’d recommend driving a 100 miles one way before I would let them touch ANY vehicle I own! Not only have they lost any of my future business but I’ll tell everyone I know to use a more reputable dealership!!! I would have given them ZERO stars if that was an option.

Absolutely horrible experience in the service department. The service manager is very unprofessional and treated me like I was a child. Took my car in for a couple safety recalls. I had an appointment. I was told when I scheduled the appointment that the work would take a few hours. After four hours, I hadnt heard anything from them so I called to get an update and see if it would be completed shortly. I was told that theyre still trying to work it in. Four hours my car sat there and they never touched it. So I asked for a service loaner so that I could get back home (30 miles away) and was told immediately that they dont have any service loaners. Theyre not very accomodating and theyre very condescending. Ill never take work to them again and Im looking forward to failing them on the survey that Ill get from GM.

Very good deals, excellent cars,SUVs,trucks many to choose from, excellent sales staff not pushy, very friendly

Bought a 2008 Chevy Silverado 2500 HD from here about little then a month ago.The truck had a check engine light on the agreement when I bought the truck that everything associated with a check engine light was going to be addressed.I get the truck back the truck throws another check engine light associated with the sensor they were supposed to change.So I took it to my personal mechanic He tells me they should’ve also change the air filter because it was so dirty it was causing the sensor to read improperly .Once I contacted the service side and then giving a run around I reminded them the air filter is an aftermarket one which they should of know since they sold it like that to me and worked on it once already.I wait a couple more day to be told they would send a check to just cover a factory air filter because the aftermarket one they sold with the truck was too expensive. A 20$ difference might I add which the decision was made by the owners what I was told.Was just a horrible experience even regardless of my patience with them.I would highly recommend staying away from the service side possibly even the sales side.

Very good place to go talk to jeff great car sales man very honest

Nice people and very helpful crew

Alot of the employees are rude and prices are high. The automotive department prices are crazy they put my moms car on dialysis machine just to tell her she had a bad battery and charged her $220.00 plus she had to have the damn car towed there which costed an additional 50.00. She lives on an extremely fixed income this was unbelievable. Just to let you know if you buy a car from here and get the platinum warranty it doesnt cover batterys. Only electrical or engine or alternators stuff like that. Well the good thing is they did clean her car and washed it.

Went in to ask about a part for a 2009 Pt Cruiser the Parts guy was upset that i didnt have a vin number like it was the only way he could look up the part like it was the only 2009 pt cruiser ever sold. After finding what he thought was the part but wasnt sure cause i didnt have the vin (which was just a bolt) he proceeded to tell me they didnt have one which is fine i understand that dealers dont carry everything. when i asked him if there was a dealer or somewhere where i could find one cause i needed it today he looked at his computer and said try Mishawaka and somewhere else(cant remember where he said). So i Asked which one was closer and he said in a tone. I dunno look it up. So i i said sarcastically thanks for all your help. and i headed to Mishawaka Chrysler. They also didnt have it but the Parts guy there was kind enough to tell me where an actual Dealer was that had the part i needed and how far it was away. it was to far so i asked what size the bolt was and he told me and i went to Tractor Supply. Moral of the Story was it doesnt matter if someone is buying 2 dollars worth of parts or 500 A customer is a customer and id never do back to the Chrysler in Plymouth id rather drive to Mishawaka and get treated like a customer Matters.

Sometimes they cant fix the problem

Came here for a wholesale part. The employees were friendly and knew what they were talking about!

Not happy with this dealership. Most unorganized Service Desk Staff and Technicians with their poor communication with their customers. Had a issues with drainage of battery/electrical problem. Took 10 days to figure out it was a bad starter, when the customer had even suggested that it was possible starter. Had to contact them daily to see what stats of problem was and they kept saying we needed a new battery when the battery was brand new. I get that the battery could have been faulty but we knew that was not problem. Ok, so try a new battery again..low and behold that was not the problem. They said cables were not tight...lol we knew that was not the issue. Will Not be Going Back There!!!

Saturday oil change....IN AND OUT. NICE

Good selection of parts, helpful employees, good prices

Helpful people work here

This is the only dealer that I take my car to for service. Pat Snodgrass is the best service manager.

Had low tire pressure. Fixed me right away

Simple fix, low cost, got my 3500 Duly back in a couple of hours and back to work I go!!! Awesome Costumer servise ... Thank you !!!!

Really helped us to the perfect vehicle for my family

Kudos to Julie in the parts department, please give her a raise, she is willing to go the second mile to help customers.

First come first serve on Saturday morning and no appointments so how can there are 3 people in front of me and it is 8:15 AM and the dont open up until 830 explain that one

Country Motors is a great place to get great service!

WARNING! Do not take your car here for service. I was low on coolant. For $100.00 they diagnosed a new water pump and thermostat for $1200.00 plus.Your reply misses the point. My car didnt need anything except added coolant.

I wanted to buy a car for 40 dollars and they wouldnt let me.

Charged me over $250 for a battery replacement. Save your money and do it yourself! I used to go to Country Auto Center for oil changes and any other car repairs, but I will be going somewhere else from now on.

The service department is top notch. A+ always

Frendly people, great service.

Terrific sales staff

In, out, service completed. No BS.. What more could you want?

Parts department was great help

Excellent dealership!!!!!! 👍👍They put me back on road in no time!THANK YOU GUYS!!!

The service department is horrible. We told them to wait until we have the money to fix the car and they went ahead and tried to fix it without asking us. Then when they couldnt fix it properly and had to tear it apart more they charged us more money. Our $200 repair bill ended up being $500

Went there to get a Paint pen for my SUV. They had to order it.

Spacious waiting room in the service area.

Good friendly service

Friendly people and helpful

Nice folks

Friendly atmosphere and service

High priced, shop around

Excellent

Love the service

Love the parts department!

Great