I had a great experience selling my car to Carmax. I did the online offer beforehand which was quick and easy. I had plenty of appointment times to choose from, and they were able to appraise my car within an hour, despite being VERY busy on a Thursday afternoon.Everything checked out with my vehicle, so there was no change in the amount I received from the online offer. I felt that the offer I received was incredibly reasonable/appropriate considering the current market and the condition of my vehicle.Jude was very friendly and efficient during the appraisal process, and everyone that I came into contact with on the financial side was equally as nice and helpful. Paula was who we worked with to finalize the sale, and she was thorough and quick (took about 5 minutes, give or take once we sat down to go through the paperwork.

Very pleasant. Kept informed as to progress. Although very busy, wait time was minimal. Price offered for my vehicle was very reasonable.

Absolute bait and switch. I entered all the accurate info to get an estimate to sell my car. They quoted me $29,800. I made an appointment, showed up, they made me wait 1.5 hours PAST my appointment time, and then confirmed even though everything I entered about my car was 100% true, they were only going to offer $25,000. Absolute car dealership sleeze.

All I wanted to do was sell my car. I already had your bid and all of the appropriate paperwork. I got there at 11:30 on Saturday morning. After an hour of waiting, I was told I was the next customer. 1/2 hour later I still had not been reached. I had to leave at 1 pm because I had to lead a meeting for my school. I returned at 6:30 at night and was not brought into the room to sign the papers (which took 5 minutes) until 8:30. 3.5 hours for a 5 minute process. That is NUTS! I also saw that people who had been there less than I had went in front of me. Do those buying cars from you get special privileges? A customer is a customer! For those waiting - treat us all the same!!!

The best dealership Ive ever purchased from!!!! Very honest sales people and the best managers ever. Everyone at this CarMax goes 110% for their customers. Trust me, Ive purchased many vehicles here. Highly recommend stopping by to get an appraisal and check out their inventory!

Easy, great communications, excellent website for getting quoted offer to sell my car. At the store, great service all around, selling process was very easy and well-coordinated and definitely took less time than in the old days. And I got an excellent offer for my car -- better than anywhere else!

Highly recommend you ask for Zevar. He made our Car Max experience so great. Efficient, professional and personable. We have sold two cars at Car Max Plano and 100% recommend you check them out. They pay VERY fairly!

The entire process for selling my car to CarMax felt easy going. I felt that the price they quoted me was fair, and it was better than their competitors.

Offer good price for my car. Excellent service. Very friendly employees.

I loved CarMax! I needed a new vehicle and went online. I could search vehicles in the area I was willing to travel, and their website gave me all of the details on the car. I was then able to get pre-approved and do the paperwork online. When I went to pick up my car it took only a little over an hour to finalize everything and I was ready to go! It was so fast and so easy.

In the past this place was great to go to. I just spoke to a Kelsey in service and she acted as if she had better things to do than SERVICE my vehicles needs. Because of this interaction alone I won’t be paying for service here anymore I will go someplace closer. This location is far away from my home but I made the trip for years because the service WAS good. My family and friends will hear about this experience as well.

More then fair with trade value. Their cars are a little pricey though but they are picky with what they put on the lot so everything is in great shape. Customer service is top notch. Not pushy or overbearing. Selection for vehicles under 25k is very limited though and shipping a car from another one of their locations seems very unreasonable. Im paying 1099 to have it shipped from California and its non refundable which worries me a bit. What if the car doesnt turn out to be in good shape? And 21 days for delivery paying that much is crazy to me. We shall see how the rest of the deal goes. Hopefully well.

Very friendly employees and start to finish took 2 hours on a Friday afternoon

Very quick and fair process. They pay the standard presumptive value for your car. If leasing check your lease company will sell it to them. Beware leasing company will probably not give them the same contract value youve been given so you could end up upside down still. If so Purchase your car from lease pay the county sales tax and then sell to carmax

Fast, efficient and hassle free. We got a more than fair deal on Lauren’s trade in and the staff was extremely helpful. We had to coordinate transfer documents between three cities via FedEx and it was seamless.We’ll CarMax again!

Great experience! First time selling a car to CarMax. Got an offer online show up at 1 pm and out at 3 pm! Everyone was super friendly and easy to work with. Great job CarMax! I really appreciate you making this easy

From start to finish we were taken care of by the great people down at the plano carmax. Specifically Jude helped us out. He was very friendly and personable. He even tolerated our 6 month old hollering every few minutes. The process was smooth and everything was explained very clearly. My wife and I left very satisfied at the end of the visit.

Everyone was so nice first of all!Secondly the amount they gave me for my car was awesome and so surprising. It was $5k over what my dealership was offering me. I did not purchase a car from then because I was specific on what I was wanting but they made it where I could. Thank you to everyone at Carmax 😊

Great offer. Great customer service.

It was WONDERFUL! I was very sad about giving up my beautiful car. I knew in my head it was the right thing to do but my heart was hurting. Matthew was nice and put me at ease about letting a new family have wonderful memories with it. I loved how Evan respected my little car while inspecting her, and then Sheryl took over and helped me understand all the paperwork. I felt like I had handed my car baby to the PERFECT family, the CarMax family. Thank you for helping me make this transition easier. My Dream Team!

We had a great experience. Chan was an excellent salesman. He never pressured us and was pleasant and informative. We knew exactly where we were the whole process, which was very quick. We will definitely be recommending CarMax to everyone and we will be back!

I was happy with my offer and thought it was very fair. The process was very quick and easy! Next time I need to sell a car, this will be my only stop.

I went there to sell a vehicle and was given a price higher than I expected. The team members were courteous and got me taken care of as quickly as they could considering that it was on a Saturday that I visited the establishment.

I sold a car after getting a quote on line. Took less then 15 minutes once I got to the facility to confirm the offer was the same. The sale was quick and easy. There was a wait to sign papers only because they were so busy. Speaks well for the company as the day before I went to the dealership I bought the car from and they were dead.

Found the car. The CarMax website is excellent. It allows you to drill down to exactly what you want. From there is where things got complicated. I am in Alabama and the car was in Texas. I elected to fly to Texas to get the car. I should note that the car was financed through my credit union. Once I got the buyers order, it did not show my credit union as the lien-holder. It was difficult to get the representative at CarMax in Texas to understand that they needed to be placed as the lien-holder. Once that was accomplished, the CarMax in Texas would not sign a guaranty form. My credit union gave me the check anyhow, as we have an excellent relationship. Arrived to get the car. The representative was not there who handled the paperwork initially, so another person assisted. He was helpful. Got to their paperwork area. The lady who handles the paperwork for them was condescending, yet clueless. I still don’t have any of the paperwork for the car, as they were supposedly filling it out to send to me in “one week.” That was over 2 weeks ago. So, my credit union has no title or paperwork. That means I’m still driving around on the temporary paper license plates. CarMax selection and price was good, but their Plano, TX store is a joke.

Did preliminary work online in order to sell a vehicle. Received a tentative offer, brought car in for appraisal and was satisfied with final offer. In and out in about an hour and a half.

Everything went well. Especially having to do a return before the purchase. Everyone was so nice and helpful. Thank you

CarMax is my go to car shopping provider. No drama. No haggling. An excellent selection of vehicles available. I am very pleased with the vehicle I purchased. Acknowledgement to our salesman Troy at the Plano, TX location who guided us through the process with ease.

Sold my Chevy Malibu with 161000 mileage on it to CarMax so I would not have to drive it back home from Texas. They gave me more than I thought the car was worth. Good deal, quick turnaround, and super easy.

We did everything online to purchase the car, even Signed the financing agreement. When we got there the salesmen reruns our credit and makes us start the whole process Over - 5 hours later, after 30% down, having to sign in blood, and pinky promising that we really had an income, we left with a Range Rover. Exciting, right? It was short lived! 2 days outside of our 30 day money back guarantee the car breaks down and leaves me and my 3 year old stranded. We bought all of the extended warranties, but it’s still under the manufacturer warranty, so 15 hours later the car is still sitting in a parking lot(not even in a parking space) waiting for Land Rover to pick it up. I should have known from the beginning of the process and the struggle at the dealership to even get the car, that it was going to be a mistake!

Found a car I wanted - Salesman was great. Got a 24hr test drive. Went back and purchased. Filled out all my info online, so spent very little time with the finance department. Third car purchased from CarMax, they are my go-to place for great late-model used cars!

The appraisal through sell process was efficient and was clearly explained. Bill was VERY clear on the process, next steps, and made the entire process as least stressful as possible.

Pretty busy. We just went to start thinking about our next car. No one was pushy and everyone was helpful.

Car showed up with hail damage, issues with the engine (getting 7mpg versus 27 mpg that it is supposed to) and was filthy. While they ultimately did fix the hail damage (they are competent), I had to threaten to return the car. BMW (the manufacturer) reset the system on the car and that fixed the mpg issue…ended up detailing our new car myself. Sales staff was friendly and did try to help, service staff not so much.

It was a great experience. The part that really topped the hat for me was the detailing of the vehicle and topping up of the gas. As a customer, when Im coming in and spending $40K+ on a vehicle, I would have been annoyed to leave the lot to have to fill up the gas tank. Its these little services that really told me CarMax is here to take care of its customers.

Absolutely great exp... very fast painless and most imp a good PRICE

Overall I had a good experience. There was some difficulty in the financial arrangements. It required some unexpected hoops to jump through. Otherwise it was smooth. I left my garage door opener in my trade in but our salesman, Loutt, was very helpful in recovering it.

Great car buying experience but their service agreement isnt as good as they promised.I bought very nice 2018 Chrysler Pacifica Hybrid. They said that any problems would be fixed in the first 4000 miles / 90 days and I bought an extended warrant. They said that I would get a discount on my deductible by bringing it to them. OverallAbout 1000 miles later the car is making some loud creaking noises every time I push on the accelerator from a standing position. I call them up and they look up my information. They immediately tell me that they are not certified to work on Hybrid vehicles and want me to take it to a Chrysler dealership instead. If its not covered by the Chrysler warranty I have to try and recover the money from CarMax. This seems like an unpleasant surprise / hassle trying to negotiate this. They should take responsibility of their warranty promise without me having to hassle with it.

Everything was so efficient. So easy. Will recommend anyone trying to sell their car to go to carmax! Super fair quote. I am so happy with how everything was done!

Came into the Plano, TX location to trade in my car. I had already done an online appraisal by loading the required pictures etc., and was give a quote via email. Walked in and was sent to the business office, where I showed them the email and Paula was very professional and after a wait was called to sign my title over, and was handed a check. That simple.....

Went to car max to get a vehicle, found one, realized after a week or two i didn’t really care for it, cool have 30 days to return. I find one the next day, call, pay to have it transferred. I was told the longest it would be 1 full week. That came and left I called several times inquiring. Was told that if my 30 days was up it was ok it wasn’t my fault. 3 weeks goes by. Mind you they have run my credit twice now once for the intial and once for the transfer which I didn’t understand considering it had been no more than 2 weeks. Car finally comes in and is ready almost 31/2 weeks later. Go to pick up the car over an hour away from home, say they need to run my credit AGAIN, and of course my credit had plummeted 50+ points from all the hard inquiries and the added car loan on my acct so the Financing I was originally quoted for the vehicle was no longer valid because the transfer took so long. I was unable to get the vehicle I PAID to have transferred because of the price increase, that wasn’t my fault. They could have cared less. No refund for the transfer either. Long story short, I’ll be dumping this company ASAP! Thanks for all the lies Carmax! I do not believe that is how far buying should be!

Amazing customer service! The staff work very hard to make sure you feel comfortable and no pressure to buy or sell.

Had an excellent experience with the staff at CarMax of Plano! They made the buying process very simple and I found a vehicle within my price range very easily.

Wonderful experience and I sold my car just in 20-30 mins, super fast and easy.

Great service! Getting most of the paper work done over the phone made the experience at the dealership quick and easy. I really did sign and drive. Bought an older car with low mileage and Im very happy.

It was great. I went to sell my car and my and I’m pleased with my experience. They inspected my vehicle given instant price. Liked the price and I got my check. It was fast and quick process

My experience was great. Had a small issue but the manager himself came by with no hesitation and made things right. We hadn’t ask to speak with a manager yet and he was there within minutes. Overall it was my first experience with CarMax and I have to say they went out of their way to help us.I will recommend CarMax to my family and friends

Wonderful and very organized experience. i will always use carmax

Good price and easy review process. No haggling. Online estimate was fine

I completed the form online to sell my car and was given an offer to bring to my local dealership. I was extremely nervous that they were going to try and lower the offer for some reason and I was prepared to walk away from the deal if that happened. I was pleasantly surprised that after inspecting my car the offer was exactly what they offered online. I got to the dealership late in the evening and was able to complete the sale before they closed for the night. As a family we have purchased six cars from Carmax so I was alreay sold on that aspect but this was my first time selling a car and Im very pleased with the experience.

First time ever visiting and doing business here, must say this was the most seamless process of buying a car with no pressure or salesman hounding you around. I will definitely have to say Sebastian at Plano location was by far the most professional individual, he made the in and out of getting everything together all done in less than 2 hours.Sales Manager did a great job of getting the back end of sale done in a timely manner as well.I highly recommend this place.

Amazing!!! Matthew was an amazing representative. I am a big fan of Carmax now.

I am a second car buyer, service is incredible.I highly recommend CarMax!!

Made it very easy and offered more for trade in than the 6 dealerships i went to. Even had a car shipped so I could get the exact one I wanted.

Arrived at 9:20am, had my certificate in hand from CarMax after my appraisal two days before. I had my wife and two kids with me. My wife tells me that there was a customer that had gotten there after me and still was able to sit down to finalize the sale. Imagine two kids whinny and getting very restless. I had informed the staff we had to get to the dealership down the road to finish purchasing our car. It felt as if there was no urgency or that we werent a priority. I personally will not be selling to CarMax in the future.

We parked and walked around the fenced car sale lot. No sales person ran out to throw a lasso around us.Went in the building and the employees were polite, and professional.Drove a car for a test drive per their instructions.Thank you for a pleasant experience.

Got an appointment for an appraisal? Makes no difference, youre going to end up waiting in line so that they can re-enter all of the info you gave them to get the appointment in the first place! So I had an appointment to get my car, for which I had already entered on their website make, model, vin, options, miles, the works...so all that was needed was for the appraiser to come out, get the car, appraise it. Simple, right?Well, as it turns out, no. You still have to wait in the line (about 30 people by my count, plus tons sitting around waiting) to get entered into the system (again!); I guess entering all info on website is not sufficient. So seeing this, I turned around, walked out, and called the Plano store number on their website, which as it turns out is not actually the Plano store, but a call center (obvious because the two people I spoke with both asked me which location I was calling about).Sooooo, after the first person disconnected me and while on hold with a second after calling back, a guy from the store walked out. So I asked if it was possible to have someone come out and appraise the car since I had an appointment? Answer: nope, you still have to go in and get in the system (funny, I would have thought entering my name, address, VIN, vehicle, options, and VIN might already have got me in the system, but I what the hell do I know?) So, I said OK, forget it, and left.Finally, as I was driving home, first the operator came back from hold and told me she was unable to reach anyone in the store; then a guy called from the store (I guess one of the operators left my number), and verified that I need to stand in the long line even though I already made an appointment. No thanks, Ill sell my vehicle elsewhere!! Would give zero stars if I could for this SNAFU-filled fiasco. The level of incompetence just boggles my mind.

We completed the process online and financing also. Appointment was set to go in to test drive the car and complete paperwork. When we got the no one knew much about anything but we were told that the car was sold. Trying to comprehend how was that possible the manager said the the online people or call center people were not completely intuned to the Store. So we literally stayed in the store all day long. This was a really bad experience and Im not completely sure that we would ever come back. The numbers were all set now after all of that they tried to insist that we add more features to or plan. Like I stated everything was already finalized but now we had to start all over again and now.

I bought and sold my car here. It was great experience. I will never forget this place after I get back to my country. Thank you CarMax, My life in Texas was so happy because of you.

Easy and honest. Would recommend it,

Very good service. Fair appraisal for a quick sale. You can sell on your own for higher but their appraisal gives you a good idea of how much to expect.

Very friendly service! Greg was so helpful!

Great experience. Buying a car from them was very quick and professional

Unfortunately,my experience was so so. Locating a vehicle was easy enough, however the hold process was more complicated than necessary. I had placed a hold on a vehicle, how found another more in my range and had requested several times to have the original hold cancelled. It wasnt. I was also able to (allegedly) put the other car on hold,the app confirmed this. However, when i went for my appointment, low and behold, it wasnt on hold,but luckily the car was still there. I was also only given 20 minutes to test drive the car as opposed to the 24 hr test drive thats advertised everywhere, so overall,the experience could have been a lot better.

Gave me an electric car with not enough charge to make it home (it was around 40%). I had to scramble immediately to several charging stations before I could find the right one and that took over an hour and a half just to still not make it home and had to search again (it’s takes the maximum time when you start from so low) what a horrible start and I still have not made it home (I live 40mi. From location) I left around 4:30pm and it is now 9:45 pm this whole experience has been stressful this is just the icing on the cakeUpdate: Now I’m waiting to be towed home (@10:45pm) I still have not made it home I’m stuck out here pregnant and furious! Beyond unacceptable

Efficient & polite folks Selling my vehicle to them

I had good experience and good offer from CARMAX.

Great customer service. Ask for Blake or Ken .

Apart from a long wait time to get the car appraised, I was thoroughly impressed with the approach, service and price they offered me for my car

I ordered my car online and the in person transaction was true to the online portion. The sales rep was a delight and experienced person to deal with. This was my 4th purchase at Carmax and to me it is the only way to purchase a car.

I recently sold my car to this CarMax location, and I had a wonderful experience. Though my car was overall in good condition, it was quite old (200K+ miles) and needed some repairs that cost more than I decided was worth repairing. I had several friends and even the service department at the dealership recommend taking it to CarMax for the best buying price. I received a fair and, in my opinion, high value price for my car. The entire process was easy, efficient, and all the employees were friendly. I would definitely recommend CarMax for anyone looking to sell their car.

Great service and customer service. They even washed my car and filled my tank up for the wait. CarMax in Plano is great! Thanks Lou!

My wife wanted to test drive a few different vehicles. We wound up taking one home!

Brought my Porsche in to get it appraised. The trade in price was fair compared to other dealers in the area. The process did took about an hour and half on Saturday morning.

We were seen quickly even if we didnt have an appointment. Unfortunately did not find a automobile today!Salespersons A.J. is fantastic and patient person at explaining the ins and outs of buying a car. Yeah, Carmax

Good customer service. Sold our car to them for a very fair price, and it was very easy

It was my first time to sell a car to CarMax. I had car appraised online and picked up appointment time. The instructions are very clear to follow. When I took the car to the CarMax at scheduled time, they checked and tested car and honored the price. The process was very smooth. Staffs are very professional and friendly.

Rick was the man he went above and beyond to help me out to get the car I wanted

Fast and easy process. quick assessment of my car, instant offer and prompt payment. i was in and out within 15minutes.

Just bought a beautiful car and had nothing but a wonderful experience from beginning to end. Chan was our sales person and he was professional and personable and very responsive to everything that we asked. Justin did our financing and he was incredibly enthusiastic about his job and very personable with us through the process. Marcus was the sales manager and was nothing short of fantastic as we worked through the process. We highly recommend Carmax Plano to anyone looking at buying a car and ask for Chan!!

CarMax was by far the most seamless car buying experience Ive ever had. In and out less than an hour. Great job Plano, TX team!!

I had a fantastic experience. It was easy to trade in my old SUV for a newer pickup. The pickup was clean and well prepared except for a chip on the front windshield. I called Carmax and have an appt to bring it in to be fixed.

So at first I didnt really like it because I had to work with so many different people I couldnt really have a one person that walking through the whole thing and then I realized that everybody comes together as a team to give you the best service so they can so you dont have to wait for somebody. The 30 day policy is awesome because you can only drive it for 20 minutes you cant really figure out if its the right car for you can you take it home then you start to see what doesnt work especially if its an older car. I really like the call center cuz the lady really took the time to give me super a lot of attention and discuss every detail about the cars I wanted and everything that was great also the free shipment with no pressure thanks guys

They now have a 100 % car return guarantee within 30 days, etc., I did not expect to have to utilize this perk, but I did, and I must say they honored the return policy without any problems, no harassing questions about the return, no pressure about purchasing another car. It was a painless experience, thank you CARMAX Plano !

Dont call them, youll be on the phone for an hour and still wont have anyone pick up the call. Literally wanted to buy a car online and it said someone will get back to me soon and no one has. So I decided to call them 4x and each is just a long hold. Not even in the mood to want to get the car with them anymore. Get better customer service.

Austin King was great. He helped me get into the car of my dreams. I am very happy with my purchase. His communication and customer service was awesome!!

They listed options on the car that arent there to raise the price of the car. I was told that someone would contact me back by 4 pm yesterday to let me know what they were doing to fix it and never heard from anyone. Make sure you check your options listed to confirm they arent falsely inflating the price.

Very professional and friendly. They were able to accommodate me almost at closing time. Selling was a smooth experience.

Bought a truck all good

I walked in without an appointment to get my car appraised. They were very friendly, quick and efficient.

Great experience busying a used car; no haggling, full transparent and a frictionless experience. You know what you are getting and no unnecessary salesmen bs, which sadly is what you get at car dealerships.

This was the third or fourth car Ive sold to CarMax and, like the other times, the process was efficient and easy. I will continue to do business with CarMax.

Not a bad price for my car that had a broken engine. The team here was super respectful and quick. Thanks guys!

Bought a car and within 3 months the transmission went out. I was told by Ford the codes have been on for over a year. Carmax wiped my fault lights and sold me a bad car. I’ve been trying for months to get help and they refuse. Terrible service- would not recommend.

Good place to buy and sell cars. I like the people. They are knowledgeable and friendly. I got a very reasonable offer in the past on a 4 year old car. However when I recently got my 15 year old car the offer was extremely low. I think this is good place of you are seeking a car under 100k miles and not very old.

Great experience! Will only buy from Carmax from now on!

Cool place- gave me an offer that couldnt be beat at the dealership. Quick and respectful team! Highly recommend this location.

AJ had great customer service. 5stars for him.

Terrible/excellentWe had a car on hold with our service agent and they sold the car out from under us. He was like 12. They turned us over to a much better, more experienced agent and he found us a better car with less mileage in Salt Lake City. His name is Larry and he was wonderful. Can’t say enough good things about him! He got us the “dog car” right under the wire the Friday before Dallas shut down due to Covid-19. I have been able to check on my elderly mother with my black lab and cheer her up and deliver groceries. None of that would be possible without Larry. The first guy sucked, Larry is my personal hero.

Stopped by to test drive a car I found online. Walked in about 10 minutes till 8pm. No one greeted me, asked if I needed help or acknowledged my existence. I continued on to the touch screen car search, browsed about 10 minutes. Walked out to the parking lot of CarMax inventory to see if I could at least peek through the windows of the car I am interested in. Walked the entire lot with several Carmax associates passing me by... still not one word from anyone. Luckily I found the car I like and it was unlocked. I sat it in, looked at all of its features, opened back hatch, folded seats down, honked the horn and really got a feel for the car. I then continued to walk the parking lot to view other vehicles until I was finally ready to go. I was at this location a good 45 minutes with no conversation from any Carmax associates. Looks like I will be going to another location for the car I like. I wish I couldve test drove this car but hopefully Ill have better luck this weekend.