They really did a number on the cleanliness of my floor area and floor mats. Wish they’d have been more considerate and taken some time to wipe their feet off before smearing grease, dirt and oil all over my floor mat and worse, the part without the mat. They do good service and are quick but I don’t appreciate the mess.UPDATE: On Monday 6/21 I contacted customer care per Firestone’s reply below. They did not respond…UPDATE: 7/20 customer care never did respond to me. Lowering review from 2 stars to 1 star for poor customer care.

Ask for labor cost if you ever visit this store. I feel I have been ripped off. I took my car in for a brake service then got call about an hour later for series of recommended services which I declined. I was called again about my front wheel stud. When I asked how much that will cost me, I was told $50+. At checkout I realized replacing the front wheel stud is cost $154 but not $50+ as I was told. I paid then left the shop only to later find out that the wheel stud cost me $12 (parts) and the labor to replace it $143. When I called the store to ask why they charged so much for the labor, the person I spoke with told me it takes 1 and half hours to replace the wheel stud. So, $95 an hour to replace a wheel stud? Thats ridiculous! I will NEVER visit this store again!

Saved my whole entire day! Quick mechanics. Excellent service.

They donot know what they are doing. Went to this place multiple times for just the brake pad replacement. They said they ordered wrong part for it after waiting for about 2 hrs…*** waste of time****. Will not be back again.

400 miles from home, over the 4th of July holiday weekend, the fuel pump went out in our Infiniti QX60. Dealerships (Infiniti to Nissan) were unable to offer emergency service repair but Firestones Pickerington OH location stepped up and said, Well get you back on the road. They diagnosed the issue, quoted s fair price, replaced the part, and executed on the promise flawlessly. Huge thanks to Pickerington OH Team!

Showed up for my tire rotation appointment and had my car back in less than 30min. Excellent!

Had a 4pm appt. Got to us right away. Thank You Firestone!!

Service technicians were friendly and covered all the basics concerning my vehicle

I went to go get air in my tires and that’s it and they were able to put it in for my boyfriend and I without any charge! Truly appreciated!

Service team was very knowledgeable and helpful. They were honest about the services needed and not needed. A little pricey but would come back again.

- Be me.-Notice tire going flat on Saturday.-Immediately book appointment at local tire store for Sunday.- Do more research, Firestone seems better. Book appointment Sunday onmy selected tires online.- Rearrange Sunday plans around appointment- Cancel local tire store appoint because Firestone was better priced- Arrive at appointment time (appointment was confirmed via e-mail)- Tire guy seems surprised Im there as they have no tires in my size.- Tells me there are other Firestone around with it, but they dont haveappointments- Cancel Appointment.- Dont be me. Dont Bother.

I have had oil changes done here for years. Last week when I called for an appt I was told that they had none for customers who must wait on their vehicles. The web site said otherwise.A week later I arrived for my appt promptly at 8:30 AM. It is now 9:00 AM, and no one has even bothered to take my car back yet. When I asked about this, I was told that there are no bays, so I reminded them that my appt was a half an hour ago. Ridiculous!Update: The manager never apologized for the delay in service.

Check emging light came on last week, so the bill was $400 more than I was expecting. Will let you know after Ive driven the cat a while.

Great service. Jared had everything all set up for me. Hardly any wait time.

I came in for what I thought was an oil change and 4 new tires for my company vehicle, the guy said that I already had an oil change and 2 tires. I appreciate the honesty. This visit could have been a good bit more expensive. Thanks!

Very friendly staff! My Maintenance Needed light was on. They suggested it was probably because my oil needed changed, but that was not the case. I keep on top of that. They reset my maintenance light for me. When I asked if I could pay them, they said no. Free of charge. They wouldnt even accept my tip. Quality service goes a long way! Thank you guys!

The quality of work I received was superb. Far beyond that, I was stranded with a dead car near this store. The mechanic who took care of the particular problem I had leaves at 5 I finally got the car towed there at 4:45. The staff stayed past their time and worked hard and expertly to get us back on the road. To Tennessee. They were kind and went above and beyond and doing that speaks volumes for their work and quality of work as well. I recommend them a million times over!

Wifes Van tire has a flat. Web lists that they close at 8:00pm. I get there at 6:45 and wait 12 minutes while an attendant takes a phone call. Another walks out doesnt offer to help. The attendant gets off the phone asks what I need. I ask if they repair tires he says yes and I say great let me go get it. Attendant stops me as I leave and says that they close in 2 minutes but I can drop it off and pick it up tomorrow. Doesnt seem to care that the website lists that theyre open until 8:00, my van and family are stranded, or that it takes 5 minutes to plug a flat. He refuses to help me. Poor customer service I wont be returning.

Good customer service.

Super friendly, informative and accurate service! I just moved to town and they really made me feel at home! Thank You Jarrod, Eddie, Bill and the whole crew! As a bonus, they had the BEST price estimate in town for tires and the services my vehicle received...😁🚘😁

Friendly employees. Helpful and willing to correct mistakes, without charging more.

They took advantage of my sweet professor and made her pay an outrageous amount of money for spark plugs. Disappointed in this place.

Timely, professional service on an emergency repair.

I had an incredible experience. Carlin went way above and beyond for us and helped us when we Really needed the help. He did it all with a smile and was personally willing to get us new tires when it would take them over closing time. I couldnt be more grateful; he had no idea we have to go to the hospital tomorrow morning, all before I work a Morning shift on a day when the weather is supposed to be extremely treacherous. Were so thankful for the fantastic service we received, and I was impressed with the price as well as a WONDERFUL bonus.

Honest and will call you if other work is in dire need to be fixed or replaced. I always take my car here unless it is something major for a dealer fix.

Seriously, stay away from this Firestone. Had a vehicle inspection today. The report was extremely sloppy and incomplete. About half the items on the report template sheet were left blank with no indication of whether a given component was okay or needed replaced. The notes at the bottom indicating leaks were vague and gave no indication of severity. I felt very rushed when trying to discuss the issues they found with the mechanics. However, when I called back later to discuss further, the person I spoke to was much more pleasant and patient with me than the original person I had met with. When I was at the shop and it was time to pay for the inspection, the guy attempted to charge me 23.44 for the inspection instead of the $10 that I had been told it would cost. When I responded I was told it would cost $10, they changed the price immediately without explaining to me why they tried to charge more than double or apologizing for doing so. $14 is not that much money, but the transaction still gave me an uneasy feeling. If they routinely overcharge for inspections, which I don’t know if they do, then that would be a lot of money that they’re wrongly taking. Finally, one of the mechanics entered the lobby while I was paying and handed me the keys to the car that was being inspected. This was not my car and in fact I was not the person who brought the car to Firestone. The vehicle’s owner and potential seller brought it to Firestone, not me. The fact that the mechanic dropped the keys into my hand like that, just assuming that it was my car, was very strange and made me very uneasy. When I asked the guy taking my payment to hold onto the keys since it was not my car and I had no business holding onto the keys, he replied “What do you want me to do with it?” as if I was making an unreasonable request. He eventually accepted. Seriously, this place is sketchy and I will never return here.

Called at 7:40. They close at 8. They waited for me to get there with a blown tire and had it replaced in less than 10 minutes. Amazing service and kindness. Now my BF wont be late for work tomorrow and will be safe driving. Thanks for the help, guys.

Took advantage of my girlfriends ignorance. She didnt notice the price of her oil change was high, well it was high because they sold her synthetic oil the past 2 times. I found out afterward. Sold her some other stupid stuff she didnt need.Wont be going back here, Id suggest the same if youre somewhat ignorant to cars. Go someplace you can trust.

Slowest place in Ohio to get car service. 8 hours to take a look and replace one tire. 8 hours... everyone in here is on their phones... if you can’t get it done the same day just say so, stop making people wait in this dump

The only place in town we take out vehicles!

I had an appointment for an oil change and still ended up sitting here for over an hour and a half. Several other customers that clearly had a rapport with the shop were in and out with their work done while my car sat in the parking lot. I also asked for no sticker in my window and it was placed there anyway. The employee was apologetic but I would have rather had my oil changed in a reasonable time frame.

They were able to get me in and out in less than 40 minutes for an oil change. They did a look over on my car and let me know what needed attention now and what I needed to look for. More than what I was expecting. They set a high standard for others to follow. I have always been impressed with Firestone in other states and they live up to the reputation. I will be going back in the future.

I had a free brake inspection appointment today due to some issues with my brakes that I wasnt sure exactly what the diagnosis was going to be. I was so thankful that I took the time to look at their website to realize all the amazing services they offered! I wouldnt have known about the free brake check. The two men who helped me were very professional and explained everything very well! Thank you. I highly recommend this business.Life lesson: There is too much negativity in our world.....I encourage you to provide POSITIVE feedback if you had a good experience at Firestone.I have no affiliation with this business.

I took my van in to have the tire patched and they told me it would be about $20 and gave me a quote. One hour later they printed an invoice for over $1600! And when I told them I only came to have the tire patch, they told me over the phone that it was against their policy due to the nail being close to the sidewall. To be clear, the nail was NOT close to the sidewall, and was only about 1 inch off center. I expressed this and they said it was against their policy, which is apparently any less of selling you a new time. But the kicker is, less than a week later I have trouble with my alternator. Never had any problems before, but a week after dropping it off I suddenly have mechanical problems because I refused their service. And they had a real attitude about it too. I will NEVER go here again.

We picked up a screw in one of our tires, so I went to get it plugged. I called my regular tire shop just down the street, which I have always had great experiences with, but being that it was a busy Saturday morning, they could not get me in for several hours. We were on a little bit of a time crunch, so I called around. After calling 4 or 5 other places who all also told me they were busy and it would take several hours, I landed at this shop on the list. They were the only ones that asked when I needed the job done, and without hesitation, told me the short notice was no problem. After getting the spare on, I drove up and found a VERY crowded store. I expected them to not be able to follow through with what they told me on the phone. When I talked to the employee inside, he again assured me they could get it done in the hour and a half I needed it done by. I drove back home, and less than an hour later, I got a call saying it was ready! I could not believe that with being as busy as they were (every bay was full), they were still able to get a plug put in quickly. They are great people there, and I would recommend this shop to anyone!

Lot of the mechanics have been at this location for some time which is nice cause you know who you are dealing with. Professional and timely.

Sorry, but wont I be going back to this place. Was recommended four new tires, but truly needed only two. When I asked what the root cause of the issue was, employee was unknowledgable and could not provide an effective answer (perhaps he was new?). Being a new employee or not, I felt he spoke to me like I was ignorant, and this could have been due to me being a women. I will drive 30 minutes across town to a reputable car maintenance company than come to this place again.

Very nice customer service and great service 👍

They seen this old lady coming 78.00 just to put in a head lite bulb. And trying to convince me to feel out foe credit card...i had my headlight dixed fir 17.00 never will go back to firestone..

I have been coming to this location for awhile now. I usually have a good experience. They dont do transmission work which is disappointing, but understandable. I do wish they would vacuum out a car just as a way to surprise and delight but I am sure they dont because society is so litigious. They do communicate well, but sometimes the prices are higher than you can find elsewhere. That being said I havent had a single problem with the quality of their work. Quality is worth paying a little extra for.

Replaced tires, brakes & rotors, changed oil, but did not too off antifreeze for $2500!!

The stores never complete your work lie to you . I was told cause you was not paying cash it was involved with insurance they didnt want to deal with you. They would not deal with me refused to talk to me said the people had to make money there wasnt enough mark up on insurance claims. That had happened to me with another company. It is money these companies are losing. Thats not fair to them

My daughter was about to leave to go back to college when we found a nail in her tire. Eddie got her tire in and out fast!! Thanks

Called Pickerington Firestone about 33x12.5x15 Firestone MT2s that my son purchased thru cooperate because the stores could not get them for him. Manager Jared tells me they can mount and balance them no problem, bring it in. Upon arrival, Im informed that they want to charge my son $88, and then informed that they most likely cant balance them due to the size? Well never buy another Firestone product

Our rental cars tie got busted so we were told to stop at Firestone to change it. We stopped at this plsce at 6 in the morning, left the car, and went to get breakfast from McDonald next door. We then got a call from them to let us know that they were finished before we finish our breakfast. Fast service and friendly staffs.

The staff is very friendly, helpful and professional. On every visit I have been helped quickly and the work has always been good and in a timely manner. I really love this garage.

Went in with a tire that was leaking. They said they couldnt find any leak, so they cleaned the rim and put the tire back on. Next morning, my tire is 12 psi low again. Had to take it back. They finally found the leak. At least they didnt charge me for the second visit. Based on this experience, I would not trust them with anything important. If they cant find a leak in a tire, what else can they overlook?

Do not do business here! Went in 2 different times and was treated like garbage. Manager is extremely rude as well as the other employees. In this establishment I was yelled at, belittled and treated horribly. I will never go back. A couple other people I know also had similar experiences. There is no reason for that. Im absolutely disgusted that this company allows such nasty disrespectful people to work here.

The folks here are very professional and will explain what is happening with your vehicle. I highly recommend using them.

I dropped my vehicle off that had engine noise, they ran an engine diagnostic, said it had no codes and recommended a throttle cleaning and spark plug change. Charged me $500, nothing is fixed, same engine noise. I go back and tell them nothing is fixed, they tell me i need to take it back to the dealership for the engine trouble after charging me $500.I will never return to this location, complete scam.

Excellent service. Very understanding and helpful. Management good. Tech was fast.

Fast and good service even though we came in near closing time.

Always friendly and my go to place. Fast, no unnecessary repairs and truck always runs great.

I was fairly treated by Jered the manager, and he made things right

Had a flat tire and stopped in. They got my car in right away. Carlin was very nice.

Went for just an alignment and left with a broken tire pressure sensor. Then I was told that it wasnt their fault, but I didnt have a problem before going here. My car was actually riding straight, but because I got new tires I wanted to get an alignment. After Firestone did the alignment my car now pulls to the left. I took it back the next day and they tried to tell me I needed something else fixed on my car. I had just got a multi-point inspection from the dealership so I know there was nothing else wrong. They refused to fix the tire pressure sensor and wanted me to pay more money to get something else fixed that they had to have broken. I went to a Firestone in Ohio and my brother-in-law went to one in North Carolina and had the exact same experience so I believe its there MO (main objective). I will never spend my money at any Firestone location.

They did a good job at a reasonable price

Nice people but slow service. Called at 10:30am and scheduled an appointment for 4pm for basic oil change and alignment. Dropped car off early at 2pm. Called back at 5:15pm to check on progress and my car wasnt in yet, but told me within the hour. Showed up at 6:20pm and they had just brought my car into garage to work on it.

Probably the best service Ive had I years.

They are ok but expensive. Be careful what you agree to have done.

Straight forward service simply describing the problem and giving you their analysis of the pros and cons on getting it done. Never had experience with them ever trying to have additional service done when not needed.

These folks got me in and out and fixed the issue with great care and concern!

Very nice and helpfull..mechanic was very nice. Ill be back.😎

I had a screw in my tire that was covered by insurance. I was in and out in a half hour. Pleasant, professional employee greeted me upon arrival.

Steve is one of the top technicians in the region. Jared the manager will discuss any problems or issues with you, treats you like family

This is where I get my basic car care done since moving to Pickerington. The personnel are friendly. So nice in fact that they have offered drop off and pick up service to get my car in. Would recommend to anyone, and actually have to my own mother.

CUSTOMER SERVICE, CUSTOMER SERVICE, CUSTOMER SERVICE.I walked in with every intent to buy tires from here. The man that i spoke to asked me what size my tires were and i responsed 16in. After i responded the employee dropped his head and shoulders and went ugh in disgust.At that moment i knew i wouldnt buy from here. It takes a spacial lack of respect for your customers to lose a guaranteed sale.

Honest expert service-Highly recommend- my shop from now on!!

Great place to get your vehicle Serviced

Very expensive and doesnt keep to the estimate provided. I do understand its an estimate but to make costly changes without consulting the customer is unfair business practices.

I took my car there to check on an engine light that came on and they said that they only have 1 tech that is certified to run it. He will be back in 2 days... Yea not taking my car here for a while.

Very rude and discourteous. I went in for an oil change asked for it to be done ASAP. The tech thought that meant anytime before five. I called back in three hours later and theyve still not looked at my car. Have no idea that I needed it soon and they kept putting me on hold instead of listening when I told them to cancel the order. They finally cursed at me and hung up. Never going back. They left my car outside with the keys in it. Very unprofessional and very unacceptable.

Fair prices. Been taking our vehicles to them for years.

Great service great people.

Talked about how busy they are with guys on their phones in the shop lol An false facts about tire repair, watched the technician drop my rim on the ground an 20 psi over filled pretty cool place.

Makes a good quality tire I am running a destination le2 on a 2015 jeep patriot nd I have not found some place it will not go.

Call this morning to see if they had my tire size. They called me back at noon and said they had them in. Stopped at 1 and they were installed within 1 hour. The air pressure was a little off. 34 up to 37.

Great service, highly recomended.

Great Customer Service

Jarrod is a true professional. I have given my business to Firestone for years. I trust them.

Quick, friendly service!

I have been sending some of my business to this store for over 10 years and have never had any issues! Started dealing with this store when Jeff was the manager and now Jared for the past few years.

I took an appointment for my BMW X5 for an lifetimes alignment check, got in and out about 40 minutes,been regular customer for 10yrs.

Really fast service and very accommodating!!

They are great at diagnostics and repair

They do what you want, no up selling!

Three hours to plug a tire!! $38.

I had a tire replaced by firestone and they put a brand new tire on a bent rim with out telling me and sent me on my way and I had another rim also and all they had to tell me it was bent but no its all about the money to them.

Great service!

Alright service.

Excellent Services

Have helpful

Been going to this garage since 2005. The quality of service has really gone downhill since Jared left. A note to the new manager: When people bring their vehicle in for service, they do not want any indicator lights to be on when they come pick it back up. The last three times I have brought my vehicles in it’s been either for oil or engine or tire maintenance and the light has not been turned off after they perform service leaving me to try to figure out how to turn it off. Really annoying and I just don’t think anyone really cares anymore there. TURN THE INDICATOR LIGHTS OFF! I am sick of it!