Steve and his team did an awesome job! Steve got me in and out on Saturday, treated me like a friend and was more than fair! Thank you Steve! I appreciate you! Definitely worthy of 5 stars!
Love this place, got my two SUVs to do all oil change and tire rotation here. They do the quality work!
These guys go out of their way for great customer service. No hassles, no pressured up sells. Even went the extra mile and fixed my mud flap for me. Ill definitely be back.
I called to schedule an oil change and they were able to get me in right away that very next day. Once I arrived they took my vehicle back, did an oil change and rotated my tires which was part of the special they were offering. They even told me about how they offer a oil change reward and when you get six oil changes done there the seventh oil change will be free. They were so good to me that my husband has an oil change scheduled for the following week.
Everyone here is very kind and welcoming. I had three quotes on tires and theirs were by far the best deal. I had referred many friends and family members here. I drive 25+ minutes just to come to this location!
I recently moved to the area and was looking for a reliable repair shop. I took my truck for an oil change and had brakes checked. Steve was very friendly and honest. Today I bought 2 new tires from Jay, who also was very nice. I definitely have found my new repair shop.
Excellent service and friendly staff. Saved me money when a less-honest shop might have charged me for repairs I didnt need. Thanks Midas!
Great service. They were able to help me with a flat tire in a timely manner. U am so appreciative of their service. I will definitely return the next time I need work done on my car. Highly recommend
Only thing I go here for is oil changes. $20 or less for a standard oil change for my standard vehicle. I always make an appointment and it always takes at least an hour for the service to be completed. Friendly staffUPDATE!I have a different car now that I just took to get an oil change today. They charge $54.99 plus tax, for a full- synthetic oil change.. BEST PRICE IN TOWN! However, I had so many oil changes done at Midas on my last car, that they didn’t charge me anything today! If you don’t already know, Midas has a “Lucky 7 Oil Change Club.” Your seventh oil change is always free! They stamp your paper each oil change (I keep mine in my glove box), really simple. And another thing, every single time that I’m at this location, the guys that work here are always informative, well-groomed (haha), kind, funny and professional. I don’t ever feel like they’re out to get my money. This place truly is a gem, because of the managers and staff. I had the pleasure of communicating with Travis and J today about my cars oil change and diagnostic findings. It was a very busy afternoon for them today and they handled it flawlessly. I am a person that appreciates a good sense of humor and they both had me laughing throughout the checkout process. Thank you to my “Midas Guys!” I’ll be seeing you soon!
Recently got 2 oil changes here... both my wife and my car needed it. Great customer service and a really good value.
Everybody here is honest, will get straight to the point if your car has something wrong with it, if you can’t pay for it right then and there they aren’t pushy with it. The respect it. I appreciate Midas!! Definitely will be returning 🙂
Wow! I was delighted to get our car in today on such short notice. The technician took such good care of our oil change, most importantly we had brake concerns. He had everything done quickly. He also found the problem with exhaust fumes coming in through the vents. No other tech could find that. Amazing work! Thanks a million!
Very nice and professional service!! I love how they educate you about your vehicle and the maintenance that it requires as well. They’re not out to get you whatsoever. I appreciate you guys.
Jay was fantastic and worked with me on my issue and got it done in a hour highly suggest going there
As always Steve & his team were great. We go back to the Powell days & he is as original as he has always been. It was good to catch up & Ill be back. I appreciate the first class service & fast response. Thank you Katz Midas Pickerington
Best Midas Ive been to, staff is super friendly, service is fast, and they are honest!
Easy to make appointment for installation. Smooth procedure the manager was very accommodating to meet my schedule restrictions. They did the overall check on my vehicle and no trying to up sale and listed things that will need attention in the future. I would recommend them for service. I also got my oil changed at the same time.
Overpriced oil change. I have never been a fan of theirs. But got a free oil change from a fund raiser. Scheduled an appointment and it took 2 hours for an oil change and it cost me over $50. They also gave me a quote for $1,500 to fix a number of problems that were not issues. One of those being a flush of my power steering fluid because there was an error on the car, except it is an electrical steering system and does not require power steering fluid. They wanted almost $300 for a battery, which I replaced myself for less than $200. There were a number of other issues that where all not problems. The only issue that I have found they where correct on is that the brakes will need to be replaced eventually.They are all about what money they can get and I will never go back to this shop again.
The employees and managers here went above and beyond for my husband and I when we found ourselves stranded with a flat tire. I cannot recommend this establishment enough. They worked so hard to make sure that everything went smoothly, even when the insurance agency was being difficult. They put us, as the customer, first at all times. Unfortunately we are not from this area, otherwise they would be the only people I took my car too from now on. They are amazing!
AMAZING service and really nice people!I had a tire emergency on December 30, and no other mechanic in the area had availability before the new year. Midas got me in and out in around 15 minutes.
Will happily return to this Midas location thanks to the manager, Kevin. We came in thinking we already had an appt scheduled to get new tires however we learned Midas’s website did not actually send the info to the shop. Kevin went above & beyond for us calling 5 different shops to get the tires we were looking for before the sale ended that day. He was finally able to get some lined up and took care of everything for us. He could have easily told us we were SOL and tried to sell us on something else but we so appreciate his commitment to helping customers get exactly what they came for. He’s very straight forward and gave great advice!
Fast service!
I came in for an alignment to adjust the camber, caster, and toe of my vehicle. I was told that the camber and caster were not adjustable on my suspension, but I then found out later that my camber is easily adjustable. Due to this Im expected to see uneven wear on my tires. I paid nearly $100 for this alignment and didnt get what I was looking for. I feel lied to and bamboozled.
Midas and Pickerington Ohio was efficientAnd fix my car without cost me a ton of money I highly recommend the Midas in Pickerington
Would highly recommend Midas for repair work or tire alignment. Impressed with the knowledge of the staff. Followed recommendations of staff to have sway bar fixed and will note did not feel high pressured sales that I had experienced at other repair shops. I will be doing any future needed with Midas. Would highly recommend.
I am giving this review 5 stars for one reason. The staff.Another shop might cost more, might cost less.... do you know? Ok...ok... this is a chain, so of course its going to cost a similar amount if you dont know any better. BUTTTTT, the difference is held by people you deal with. Go onto youtube, see how hard that clutch is to replace in a single car garage, see how hard it is to change your brake pads/calipers, while living at an apartment complex with a lease agreement that forbids you to do so! Etc, etc.The people at this shop know their stuff. (Yes, guys and gals and everyone between or outside, that know nothing and everything, can go here. Albeit, a chain!)That is all i have to say, other than say hi to the manager!
Allowed payment over phone and after hours pickup 👍
So I’ve taken my car to this shop more than once and I’ve told them exactly what my concerns were and what I’d like them to look at. I’ve had dashboard lights on since I bought the car and I’ve asked about them, only to get back, your breaks are fine, you just need tires(which I did but not the point). I’ve had my steering aligned and AC looked at by these guysI took it to a different shop a few weeks after I’d taken it to Midas and lo and behold, I needed: a tire rod, new brakes all around, and other issues that Midas only scratched the surface on instead of being thorough aboutI’m not saying they don’t do quality work, but I’ve not had great experiences in general with this franchise :(
Came in for a oil change and was in and out in under an hour with my tires rotated/ balanced. Was told I needed a few repairs done but I didnt have the time to do so that day. Kevin was very friendly and understanding. Wasnt pushy at all and scheduled me a day that worked with my schedule. Gave me a fair price for the repairs needed. I will definitely keep coming back for all my oil changes and repairs in the future.
Cant say enough good things about this place! Kevin is AMAZING and managed to make the whole experience enjoyable. The whole staff was kind and efficient as well. Highly recommend this location and will definitely be returning.
Very helpful and informative.They offer up sales (like all places) but they arent pushy about. Give suggestions, you say yes or no and they do what you say without arguinv. I appreciate that. Also, very fast service!!
I had a great experience today with Kevin at Midas in Pickerington. Very professional and fair in his dealing with me today on my Toyota Tundra. Highly Recommended.
I brought a part that was recommended by the manager to purchase from Amazon because it will be cheaper. I listened to his recommendations and went ahead and got the part. Unfortunately it was a wrong part and they charged me $195.89 for just 45 minutes. I was perturbed and I swear I will never step my foot there anymore after being a loyal customer for almost 3 years. I learned my lesson.
Fast, reasonable priced compared to the dealerships
They helped me diagnose an issue with my Honda accord that even Honda could not figure out. They also helped with fabricating a custom exhaust for my GTR. Very nice and helpful people, Kevin helped me a lot there and will always recommend.
Kevin was super open to explaining everything that was wrong with my ac system, and what the plan was to fix it. The team was super quick at fixing it up and it blows cold again! Its been like this since 4/2, and other mechanics just wanted to replace parts. It was down a few pounds of freon so they just boosted it back up! Super thrilled to have found this location. They are awesome!
The staff did their job very good. Service my new car with no pressure sale. Thanks
I have a 20 yr old vehicle and got new rear tires. Within a few days, one of the hubcaps fell off. I brought this to the attention of Kevin, one of the managers. Someone else couldve said sorry about your luck, but he didnt see it that way and promptly ordered a replacement set. He went above and beyond to see to it that I was a happy customer, and I was! Great people and great service!
Brad Underwood, the Assistant Manager, truly makes the Pickerington location a gem. I have been going to MIDAS for years, in particular the Refugee Rd. location, and at times the Livingston & Brice Rd. location, but once the Pickerington location opened up, I began going here because, I tend to be near this location the most. The manager from Refugee Rd. initially transferred to this location, but once he transferred back, and the new manager, Travis took over, I had nothing but issues!!!! My issues were so bad, for example damage to my vehicle, that I left this location. I recently returned because it now has new management, and I feel that nobody truly knows my car like Brad Underwood. Brad’s customer service, and quality of work speak for itself. I hope to see Brad one day move up to being Manager!
I typically hate taking my car to anything but a mom-and-pop shop because of the high pressure sales pitch of “everything wrong with your car” you from the staff get every time. I had a great experience. This team is phenomenal. Friendly, courteous, and honest with more than reasonable costs. The waiting area is clean and comfortable you can’t ask for more. Will definitely be bringing my car back.
Courteous and knowledgeable team. They schedule you in as quick as they can and make sure youre satisfied before you leave.The mechanics have a variety of experiences that allow you to take your vehicle there for even more complicated issues.Pricing is a little above average but most of the time they can apply coupons or they have veteran or military discounts.
Outstanding customer service. Job well done. Thanks for your help.
Was greeted with a smile. Mechanics are very professional and knowledgeable. Explained much more than the alignment I went in for. Gave me before and after printouts. Very pleased and will return. Thanks guys!Miss B.
Amazing service shop! took both of my vehicles there today, one for Oil change and Other for new tires and alignment. Staff was great and friendly, very knowledgeable. Quick service, great prices. Overall great environment. Will be doing more business with them in the future!
Wonderful place! Management and workers were Pleasant to deal with. They wont get my business always.
Gentleman was very helpful fixing the errors of a different car garage I visited previously.I appreciate the kind service, and I appreciate that the car was actually fixed when I left the lot this time. I will be taking my car to Midas now.
The guys at Midas are friendly and quick at getting you scheduled and your car fixed and returned. Reasonable prices as well. :)
Honest service and very professional. Travis and his team ensure fair prices and great service. Highly recommend.
I have been coming to the Midas Pickerington location on Hill Rd (256) for the past 3 years. I have seen many faces behind the counter but most of the mechanics remain the same. They always do great work. Recently I had the pleasure of meeting Travis, the manager, and Jay, the Assistant Manager. These guys work their tails off and are extremely personable and honest. So down to earth and accommodating to customers’ needs. I hope ownership understands how lucky they are to have these two individuals. Kudos to those gentlemen!
My husband and I both had our cars worked on there recently. Because it was going to take a while and I was hungry, Travis (the manager) had one of the mechanics chauffeur us to a nearby restaurant to eat - which was so nice! Travis and asst manager Jay were so wonderful and called all their customers by name. They were super busy on that Saturday morning but it certainly did not negatively affect their fantastic customer service!
Gave them 3 hours to do 2 tires with an EST of 1hr. Had to miss a day of work the following day just to pick up my car. I even had an appointment set up so they should not have happened
They did a Great job with my front end alignment on my 2002 Dodge Ram.Took some time but well worth the wait!
Kevin was great; he was more than willing to call extended warranty company to get repairs authorized.
Quick service. Oil change, rotated tires, great price, Paul is super nice. I will definitely come back with my kids cars.
Came from a different Midas because they couldnt do the alignment on my lifted truck... talked to Kevin Kain he went over and above to take care of the situation and got my truck done right ... 5 stars!!!
Jay, the assistant manager there is awesome! Immediately when I entered this morning he greeted me with a smile, very professional and informative. I was very impressed with the overall experience and hes easily earned my business for all my vehicles. Jay deserves a giant pay raise 👍
I would highly recommend Midas of Pickerington. I am impressed with the courtesy, and professionalism of their staff. I recently had an emergency car repair which they addressed in a very timely manner and the price for the service was very reasonable.
They always try to keep the price right. They are quick and thorough. My vehicles go there for almost everything.
At Midas Pickerington OH -today getting an oil change. Kevin is the manager very professional, this lobby area is clean, bathroom is clean. He very courteous with customers in person, telephone. He explains everything regarding service to your car.
Highly recommend for repairs. They repaired one of our company cars, did a grest job on our suspension.
Very impressed.. Had a free coupon for an oil change.. No hassell was able to use it.. Will go back again.. In and out within 45 mins..
These guys saved my butt while traveling,highly recommend them
This store has been my go-to place for oil changes since it opened. The staff has always been friendly and courteous. They take you into the bay to show you problems found with your vehicle. I was told I needed a new passenger front axle, but upon taking my vehicle to my trusted mechanic of 20 years, he could not find a reason the axle needed replaced. This has caused me to raise question as to the honesty and integrity of this Midas shop. Definitely get a second opinion for any work they recommend.
My brake light notification came on in my car on my drive home, so I stopped at Midas and did not realize it was after 6 and they were closed until I reached the door. The gentleman working opened the door and asked me what the problem with my car was and I told him. I apologized and said I didn’t realize you were closed. He could have sent me on my way, but instead he stayed and put a new brake light in my car for me. This may not seem like much to someone else, but it gave me great peace of mind. To the wonderful man that stayed to help me out, thank you from the bottom of my heart. I appreciate what you did for me. He didn’t make me feel like I was putting him out and was wonderfully helpful. Again, thank you.
Jay is awesome! He let me know what was wrong with my car which some of it I knew already. I had told him ahead of time even though I knew some stuff was wrong with it, all I wanted was an oil change. So they did the oil change and he let me know a few more things that were wrong and wasn’t pushy on me getting it done that day. His customer service was 100% what I would want any other place. They were on time and very quick. I Will continue to bring vehicles here for awhile.
Kris takes care of you and is a great general service tech
I have been going to Midas for more than a year because I trusted them and I realized that it was not a good decision. Last year I got my cars pads and rotors changed and less than a year they needed replacement again. I went to get it replaced again and Chris who manager there gave a quote for almost double the price for rotors. Last year in the bill it was 59.99 and this year $98.99 for the same part. When we inquired about this much price difference he changed it to 69.99. So for same part there were 3 different prices. I have copies of all three prices. He mentioned this is the way it is. For warranty pads you need to pay $98 labor.Not trust worthy at all as there caption says, I would not recommend anyone to go to this Midas.
I have been a loyal customer for the last five years (since moving to this area). The managers and all the mechanics treat me with respect. I have my oil changed regularly here at the Pickerington location. Whenever I need repair work done on my car, the guys at Midas explain the process and costs ahead of time. I am happy to tell all my friends about the great service that I receive each time I go to Midas Pckerington.
They took great care of my car.
While the service managers were not rude, I am giving Midas 1 star because after$1500 and multiple trips between the Hill road and Livingston location, The air in my 2013 Nissan Pathfinder does not work. In June I took my car into the Hill road location for an oil change and to get my air charged. They told me I needed a new compressor and it would be about $1300. I brought it back 2 weeks later, paid a little over $1400 and left with a working air conditioner. About 3 weeks later it stopped working so I returned to the Hill road location. They said their master tech was on vacation and sent me to The Livingston location. They replaced my compressor I left and about 3 weeks later it stopped working again. I took it back to Livingston ( mind you each visit they have your car for the full work day and the first time at Livingston they had it 2 days.) this time they say I have a leak in the rear condenser and it would be about $400.I took it back to the Hill road location to request a refund, they asked me to let them look at it again. I did and they said the leak would cost about$800 to fix. So I speak to Dan, the district manager who says they will fix it at the Livingston branch and comp me for the recharge bringing the cost down to about $280. I make an appointment, take it in then at the end of the day they call and tell me the part they ordered didn’t fit and I must have hit a rock because now I also have a leak in the front!I don’t do any off-reading, only making normal trips to work and run kids around. They didn’t give me a price and said that Dan would call me and let me know what they could do. I’ve followed up a few times but after 3 weeks I have yet to receive a call back. To summarize, the price to fix initially was not a deal and the techs were not able to fix the problem. And to add insult to injury, the last visit left the handle to my trunk loose. I would not recommend.
2 stars at best. I came here last year and had a mediocre experience. I had to interrupt the sales associate, who was on a personal call on the work phone... Today all I needed was a patch on a tire. I called before I came, got a price and was told to come in whenever. I get there and he asks me You have a few hours?. What the do you mean?? You just told me to come in! The worst auto shop in Pickerington. Sad really, I wanted to like this place.
Very poor! Took to other mechanic and showed me what they did which was leaves screws out and caused more damage. Will never take back there again. Plus charged incredibly way too much for labor and charged me extra 2 hours even though the car was done in an hour. Horrible place and lost disrespect for company as a whole.
Couldnt be better. Best service around.
Great service here. Usually only get my oil changed here, but the turnaround time is good, and prices are reasonable.
Nice people, good service. Travis the manager was very helpful
Horrible service all 3 times i went there. Once they lost my car keys for a day, over charged me, and mislead me on pricing my last visit. I will never ever go there again or recommend them to anyone either. Worst service ever they are the type of mechanics single women are always worried about getting ripped off by. This was the one in Pickerington on Hill road.
I had a new exhaust system that I wanted to have installed. I searched around for shops near by that would do the work and happened upon the Midas here in Pickerington. I called and spoke with Dan, the shop manager, who had me come down so that he could take a look and give an estimate. After arriving and seeing that the shop was pretty busy, I didnt expect to be serviced. However, Dan was able to slot me in. By then, it was past 4pm, and the job would definitely take a bit more than two hours to complete. Dan and team took the time to carefully disassemble the old system and install the new, all while engaging in casual conversation. They made sure that all parts were properly installed and checked for exhaust leaks!! I now have a shop near me that I can trust to work on my car!! Amazing service, patience, and high-quality work!!
Woke up to a flat tire. Showed up at 8am with no appointment and they had me a new tire on and back out the door by 8:30. Great job and fast friendly service.
Paul was very helpful and provided excellent service! Thanks for the help and speed!
This place rips people off for their money and will tell you something you need but you really don’t need it and overcharge. Trust me, do not go to Midas.
I love Midas they are always so friendly, make sure that your car is done properly
Took my car in for an oil change 2 days ago, price was fair and location was very clean. So i am driving home from work today and all of a sudden my engine tone sounds a bit deeper and louder. I figured i would look at it when i got home. 2 miles later i start smelling something burning and pull off to the side of 270. Pop my hood to find my oil cap is missing and the fresh oil i just payed for is all over my engine bay... Great.... They must not have put it on all the way or cross threaded it or something.... After getting my car towed and getting a ride to the dealer to buy another oil cap and more oil my night was ruined. I will never return here again since they are not even capable of putting your oil cap back on properly.....
Good place, however not punctual same as all the other car maintenance places.
The guys at the Pickerington Midas are all about customer service. They are honest, polite, and they go out of their way to accommodate customers.
Travis is great. Fast and timely manner
I was at this location yesterday for an oil change when they informed me that I had a nail in new tire. When I asked them to patch it, I was told that it could not be repaired and that I would need to replace it. I told them that I wanted a second opinion and took it to Goodyear the next day. The team at Goodyear asked me if they tried to put air in my tire. When I replied no, they said they figured as they showed me the nail informing me that it went in sideways and never punctured my tire. Needless to say, their failure to pay attention to detail in the pursuit of an upscale has caused them to lose my families business ( we have been Midas customers for almost 10 years but this location is new to us). I would advise anyone shopping here to be cautious.
Scheduling an appointment online is smooth and easy. Midas had the earliest appointment time available when I scheduled it to have my A/C checked out (it wasnt blowing cold air) and was the closest shop to me in Pickerington. I really wanted to enjoy my experience with them because it would mean I had a place closer to home to get my car work done since I typically took my car to Lindsay Honda for my oil changes.My car is fairly new-ish (2017 Honda), so the A/C going out was very unexpected. I went in on 8/18/2018 for my appointment. They looked at my car and said rocks must have hit it from the freeway because there was a hole in my condenser where the refrigerant was leaking out. They had ordered the part and then told me the repair would be $713.58. They said I could leave me car and they would repair it that day, but I had a little bit of sticker shock and was not prepared to spend that much money on my car that morning. I scheduled my appointment for the following Saturday (8/25/2018).After speaking with my mom, I called my State Farm agent and they confirmed the incident would be covered under my comprehensive coverage (without raising my rates). I would still be responsible for the deductible. My State Farm appraisal was completed on 8/22/2018, they confirmed it looked like rocks had hit my A/C condenser and wrote up my estimate. The appraiser was very kind and reviewed the appraisal with me. He explained that a brand new A/C condenser from Honda for my car was $133, which did not match the price Midas listed on their estimate for $275. A very big difference. I still had the choice of choosing who repaired my car, but the shop and insurance would have to come to an agreement. He could see some fluctuation in labor costs that could increase the appraisal, but not by the amount caused by the part difference.On 8/25/2018, I took my car to my scheduled appointment at Midas and I gave them my State Farm estimate, acknowledging the very different price. The manager told me if they began working on my car, it wouldnt be released until insurance paid for everything. I showed them the contact number for State Farm and they made a call while I waited in the waiting room. The most upsetting thingI heard during the conversation was thats how we make our money. They told me they wouldnt be able to fix my car that day, but they would work with my insurance.I had to repeatedly call Midas to follow up as I received no updates without calling and it is frustrating to be driving in summer with no A/C and seasonal allergies. I received excuses such as we faxed it to the wrong number and had to re-fax it, its hard to work with insurance companies, we havent heard anything back etc. I had call my claim agent repeatedly to find out what they had or hadnt received from Midas. This went on for nearly a month until I was finally fed up and called Lindsay Honda to make a drop-off appointment for 9/13/2018. Lindsay Honda fixed my car on 9/13/2018 at the insurance estimated price. While they worked on my car, my insurance covered my car rental. I picked up my car on 9/14/2018 and called Midas later that day saying my car had been fixed by Lindsay Honda at the insurance price. They said thanks for letting us know.I will not be returning to Midas after this experience, not even for an oil change.
2 weeks ago I experienced unacceptable service at this location. The mechanic broke my rear tail light attempting to change a bulb. He denied breaking the tail light cover...DM and manager advised 2 weeks later they did not show the incident on their video. This customer will not return and must now put the 250.00 towards an unexpected expense and experience.
Always experienced good service at this place.
Great price on time and good service.
This place is nothing but a RIP OFF! They lie,Ive got better customer sservice at Wal-Mart.
This new location is great. I will go back for sure!
Great shop. Great employees
Clean...well maintained...friendly staff.
Made FOUR trips into this place for an oil change and a new radiator hose! Each trip in they fouled something new up. The first time, I had to return the next day because the oil was pouring out all over the garage floor. A month went buy then the radiator was dry, heater blew(from over heating), oil was gooky, and therm housing was broken from their ignorance. The DM agreed to cut their $600+ estimate in half for trip three. Picked up the vehicle to find the speedometer didnt work!!! (It did upon arrival) now ABS light is on as well as Airbag light, all occurring on their watch!!!!Midas is demanding a diagnosis fee!!!!! Are they ignorant or on a vendetta because I complained to Don, the DM after two failed attempts to changes the oil and a hose??? either way I dont recommend this business
Great job
Good honest employees
Honest place to go
Great customer service and workmanship.