When this place was monro, it was pretty cool. However, tire choice is awful. I had a blown tire and although they fixed it quickly, they didnt put the same tire on. My car now has a slight shake at higher speeds. Additionally, they scraped the heck out of my rim.

The service manager was real knowledgeable took time out for myself and another customer in the lobby great at multitasking would refer friends and family any time!

Never again.Dont take you car here. Thank goodness that I know something about cars, just not able to do it myself anymore.After their diagnosis (one they came up WITHOUT DRIVING THE CAR MORE THAN 50 FEET) it was determined that I needed way more than I actually did.$250 more than I needed it turns out.I knew it was BS, said Ill get back to you, did some online research, spoke to a few co-workers and got a referral to a professional shop who did a PROPER DIAGNOSIS and found and fixed my car for a reasonable price.They were basically gonna throw parts at it and see what worked, or they were just gonna sell me work I didnt need. Doesnt matter.Eventually gonna need more work done and so will my friends and family and co-workers need their car serviced. Before I suggest WHO to take their car to, I will tell them who NOT to take it to.

Had an appointment on Saturday morning the place wasnt open. Sat and waited for over 30 minutes. Never got a call to apologize or explain. Every time I go in theres different people working.

Excellent service. I came to this location as a walk in for an oil change. I figured I would have to wait since the previous auto shops I had went to were booked. A gentleman by the name of Daniel was able to get my vehicle serviced IMMEDIATELY and also in a timely manner. Thank You Daniel!

The mechanics and front desk staff were very rude. They were dismissive and condescending. It felt like they were making every attempt to not do this service, but I needed to get it done here since it was warranty work. Even still I think it was over priced. I will not return to this branch

I took my car in for brake work. They said I needed new brake pads. They installed the brake pad 2 years ago. I said isnt this covered under the warranty. The female manager said that I opted out for the lifetime warranty, which is free. I called corporate office and they said it is free. My bill was reduced by $180 dollars. This place, under new management, is terrible. The corporate office even told me there is no option out for this service. Save your hard earned money and go somewhere else. They also had no other car there than mine. Lesson earned.

Patched my tire quickly.

Came here to get breaks installed and single front rotor replaced. While we were talking about the car and what servicing it needs, the one who I was speaking to took a phone call while I was in mid-sentence and started handling business with someone else over the phone. I asked if he could just let me know how much its gunna come out to, and gave me a reply 600$ !? For just the front breaks.

They are fast. Reasonable prices. Crew is so cool! they actually care about your car. i highly recommend 👏🏽👏🏽👏🏽

Manager Jermaine and his team were awesome. Service was fast and efficient and the guys were awesome in telling what I needed done on my car without making me feel pressured or overwhelmed. Will definitely be back for future services.

They did a good job 🥰 and they were really nice to me.

Germaine and crew were top notch. Friendly, helpful, and quick. Next time Ill buy the tires there instead of Amazon. When you get great service, you want to support the business as much as you can. Will be a return customer!

I will come back here. I had great service. Danny was friendly and helpful. I appreciate his help.

I have had two separate appointments set for a tire rotation here as I bought my tires from this location. Both times I go to my appointment I am told they cant do it as there is no technician to do it.

Great service! Not pushy at All! Awesome price!

Super dope place! guys know what they’re doing. they are car enthusiasts and are super humble and amazing! highly recommend them!

This is my home store. These guys are simply awesome! They do all the great things! Especially Nick. Highly recommend

My brakes have been spongy and I made a diagnostic appointment even though I was fairly certain it was the master cylinder. I personally had worked on all other areas of my brakes but wanted to make sure I wasnt missing anything. I was willing to pay someone to change it as long as the price was reasonable. They told me maybe a master cylinder ($45 part) or a brake booster ($45 part) was the problem. They werent sure which and wanted over $800 to replace both. A simple at home test shows that my booster does not need replaced and a master cylinder shouldnt take more than a couple hours to fix. Will not be going back here.

Nick and Eric have great customer service qualities, but this company is over priced for the work done. Had an oil change done and another shop said there was no sticker indicating it was changed and the filter was dirty. This was 6 days after they did said oil change. Brake quote was over priced and had several issues with my tire light after I had them install and over priced sensor. Not happy with this location as far as work done- but workers are friendly and courteous.

Ive been having routine oil changes, tire rotation, purchase of tires, standard maintenance of my auto overall. The staff is friendly, time conscientious and very good. You can schedule ahead and have more control over your time. Try them!

The shop had a full bay and they still serviced my car in a reasonable time. The assistant manager, Matt, did a great job and was very friendly. I would definitely go there again!

It was a fantastic interaction, no pressure for unnecessary care, provided information about the car and future maintenance it will need (back tires) without pressuring or saying it needed done right away. Completed very quickly and great care taken with my car!! I know where I will be going for car needs from now on!!

If I could give this store 10 stars I would. I found this gem about 4 months ago, weve since moved away from the area but I still make the drive just for this shop. Theyre patient with explaining what I need done immediately and what I need done soon. I take both of my cars to them for everything. Their staff is trustworthy, their manager is very knowledgeable and nice as well! I recommend them to everyone!

DJ was awesome in getting my scheduled with my car and servicing it. I was told that they no longer make the parts for my car. They were able to fit it with one of their universal parts they had. I highly recommend them for all your automotive car repair needs!

This place can be trusted. The manager, Nick is very informative and knowledgable. They explain everything they find and run it by you first. They tell you exactly what theyre going to do and why and you never feel like youre being pressured or swindled. I have received friendly fast service each time. I have recommended this place to family and friends and will continue to do so.

I had to leave my car at the shop for about a month until I got all the money to pay them to fix it. Nick the manager let me keep it there for the month with no problem. He was really nice and worked with me. I recommend coming here to get something fixed cause they will keep it real and work with you.

I recently received 4 new tires and an oil change for my 2012 Chrysler Town and Country. Nick was extremely helpful and was able to provide information based on his common knowledge, expertise, and experiences, which isn’t always found across the industry. I have 3 vehicles and have used this location in the past for routine maintenance multiple times. I cannot express enough how nice it is to have a location close to home with a team of mechanics I can trust to keep my vehicles running well. I will continue to bring all three cars to this location for years to come!

Great place to come for your car needs. Staff was very friendly and well trained. My most recent experience was for a nail in the tire. Less then an hour and I was called for the pick up. I would recommend to any one needing general and more serious car repair needs.

Best shop in the Columbus area! I have taken my car here several times for everything from routine oil change to major maintenance. The shop is clean, the staff is polite and knowledgeable and they always do a fantastic job. This past time they werent quite happy with how my car was performing, even after the repairs they quoted me for, so they went ahead a did a few extra things at no charge. I will never take any of our family vehicles anyplace else.

DJ did a great job explaining to me what they would have to do to my van. I felt like I was in great hands and I will suggest this location to all my Family and Friends. The service was fast, friendly and great value.

Have been going here for years from everything from a routine oil change to having major stuff done and always have great service. The manager Dan as well as the other guys there do a really great job at making sure they get you all fixed up as quickly as possible but also as efficiently as possible. Highly recommend them as again I have been going there for about 8 years now.

Like to go to this particular location that is a little more out of my way because they let me make an appointment to get my oil changed. One of the other locations I went to said they dont make appointments first come first serve or you could drop off and come back.

There is a guy there named pong and he is incredible. He is one of the technicians and does such a wonderful job. Also Nick the manager is a great to work with.

I realized my car was overdue for an oil change while I was out. I called a few places and no one could get me in. Monro got me right in at my own convienience.My oil was changed very quick with only like a 15 minute wait. They also told me what they saw was wrong with my car. He gave me a price before I left. By far the best Monro I have been to. Will be returning. 😊😊

The owner was very nice and knowledgeable about the brake job I was getting done there. He also assured me that it was a certified brake technician who would be working on my car. I would definitely go back to this shop.

Great service!! Went in for an oil change and tire rotation and the guys got my car in and out quick. Friendly and helpful staff. Definitely recommend!!

I was in today for an oil change and an inspection to see whats going on with my car. The gentleman there I regret not catching his name was extremely helpful and attentive he kept it real and was honest with me about all repairs and things that could be causing the issues Ive noticed.I never once felt like I was being scammed or that they were telling me something just to get my money.I will send all my friends and family to the Monroe Tire and Brake in Pickerington.Thanks again guys!

They did an excellent job servicing my vehicle and I will defiantly be back for future services! Very impressed. DJ did a great job!

Went in for services. Team was tidy and organized. Mechanics pretty knowledgeable and not pushy about maintenance suggestions discovered.

Great experience today as a first time customer. Staff 2as incredibly friendly and fast service! Will be back for all future oil changes.

Nothing but great things to say about this place. Eric went out of the way to explain the problem and fix the broken lock on my truck. I appreciate their great service and I wasnt locked out in the cold!

They are by far the best place to get work done for your car. Couldnt ask for more. Great service and great people. Will definitely be back.

They got me in quick for an oil and air filter change. The guy at the front (Rick or Nick I think) with the beard and glasses was very friendly. Even pointed out a couple minor issues that would need addressed in the future. Ill be back to let them handle these.

Fair,honest,and very friendly.Would recommend this location to anyone.

Im Zakiya and I went to the Monroe Auto Service And Muffler to check about this annoying rattling noise under my car. They were friendly and quick and took care of me right away!! I was only there for 15 mins and my car was happy again. I had a smile from them the whole way and great service!! Thank you so much guys!! I will be back for future needs!!

They are a large chain franchise out for your money. They will BS you to buy into their business. This location is a replace only shop NOT a fix it shop! I am car savvy and told them what I needed done. First it was oh sure, we can do that all the way to no sir your wrong, that cant be done. Never going back and will advise anyone to stay away!

I appreciate the service and professionalism at the Monro; I always leave feeling like they are trying to their best to work with me on the price. Nick( I think that is his name) seems to be genuine and friendly as hell.

Always 5 stars. That is all that need to be said!

I couldnt ask for better service, the people were friendly and helpful. They spoke to me in terms I understood and made my experience a good one . I will definitely be back for any future automotive needs.

Great service. The mechanics and staff are always willing to help out. Been there several times for repairs and they always exceed expectations.

Omg they are super fast!!! My car was done before I was done with my magazine. This was my second time coming to Monro and they was great both times, i will be back for the great service and the lowest prices, see you guys soon!!

Im from Michigan and had car trouble this morning. Nick got me in an out within and hour and back on my way. Great Customer Service. I will come back if I ever have problems while in Ohio.

Great service and they do good work!!

This place is the best. I came in with a minor exhaust issue; And Monroe fixed it complementary, completely free of charge. A+!

The guys helped me out by fixing a loose heat shield that was vibrating horribly under my car! They fit me in quickly and fixed it at not cost! Fantastic experience!

Good people that seemed to know their stuff. Price was good for service and it was clean inside. My only issue was that they seem understaffed.

Just had my oil change and tires rotated here this morning. The shop manager name was Nick he was awesome with the customer service and helping me understand why I needed the rotation and gave me the best price around ... I will defently be going back for my oil changed in the future fast and easy at Great Prices ... Thanks Nick

My oil change was done in 30 min. I was the only person in there but they had one car in when I got there getting something else done. I was charge $10 in tax. The staff was polite.

Great place. Got right in same day and they did a thorough job. Michael was the best.

Customer service was great! And they were quick to get my vehicle done! I will be returning!

Went in because I needed a set of tires and nick at the counter was very helpful in deciding what was best for my needs, and got me in and out. Totally happy with my experience.

Before they did any work on my car, they gave me an honest estimate of how much it would be AFTER they inspected it! I ended up a little less than they originally estimated.

Price was right, workers was polite, they were quick. Ill be back again for sure

Got me in and out and did a great job

Quick service got me in and out. Took awesome care of me with my new tires.

My fuel lines started leaking after I got my brakes worked on. Ive worked on my lines and taken care of my vehicle, but decided to get my brakes done by them since I had all the parts but not the time. Found a cut on my lines that looked VERY intentional. Dont trust these guys. They cause problems and keep you coming back. Didnt think that it was a real problem but I guess it is. Stay conscious around these guys or steer clear.

Great communication. Quick service. Friendly and professional. Thanks!

My wifes van had a tire that kept losing pressure. I brought it to Monroe and they got it right in. Didnt pressure me to put on a new tire, tell me it couldnt be fixed, or anything like that, just repaired the one I had. No pressure, great work, and fast service. Cant ask for anything more. Ill be back.

Honesty is the thing I look for first when it comes to car repair. They have always treated me fairly and have never tried to upsell or convince me to have extra work done.This is the only place I will go.

Great fast friendly service..Thank you Nick at Monro 256.. for saving my morning..you guys are awesome🤗

Very pleasant to work with. Quick service and I trust Im getting the best deal.

Went there to try and get an oil change, there were no cars in the parking lot, 1 car in the bays and I was told that i would have to make an appointment. I said to the guy really when i needed a muffler a couple months ago you got me in right away, now that i need an oil change you dont want my business, he just shrugged me off. I will never go back there!

I have been using Monroe Muffler in Pickerington for over 15 years. From oil changes and tires to brakes and engine repairs...TOP NOTCH business and employees. Store Manager Nick is someone i can trust and goes above and beyong to earn my business.

Driving through on a road trip, and Nick and the guys at Monro where able to get us it in for tires and brakes and out in just a few hours. Great service, and very friendly service.

Great service! Nick gave us amazing customer service and it was very fast!

What a fantastic place. They took good care of me and did a great job!

We have been very satisfied with Monro’s fair prices on tires and quick work!

Awesome group of young men! Great place

Request an appointment for 8/30 @ 10:30 or 8/31 @ 10. They are supposed to call and confirm which of the 2 times they have available. Id rather not sit there for an hour waiting so I do appointment only. The fact I never got a call shows their management skills. If they cannot call to confirm an appointment not sure they can even change oil.

When Nick and DJ work on your vehicle it becomes perfect!

Only the best here!!! Always taken care of and respected.

These guy are great! Took care of us when we needed wheel bearings. Thanks!

Nick is amazing and always does a great job!

Was happy with Monroe price matching the lowest price of tires I found plus 5 percent more.Friendly service!

Friendly and quick service. Good prices.

Nice and clean new look !

Great customer service! Will definitely be back!

Had my oil changed and tire repaired on Sunday, joe and team were fantastic! Thank you Monro!

The best service in town! They care about the customer and listened to what I had to say!

Needed a oil change and tire rotation. Not only were they able to fit me in the same day but the service was fast and the manager was very polite and explained things in a way I understood.

Cool place. Great guys

Matt helped me and did an amazing job

Great overall!

Great place for all your car care needs quick and friendly! Will be returning

The rain rusted out my bolts and Monro Pickerington gladly fixed it for no charge. Great guys!

They was very helpful and explaned everything thoroughly

Had to have front wheel bearings replaced and for the extra wait time of having their parts from another location transferred here, I saved a lot of money instead of ordering parts from their supplier.Thanks a ton Nick and Dave

Nick is an absolute rockstar!! Great service and an HONEST mechanic/manager!

Awsome job! Thanks guys