We’ve been taking all of our cars to Tuffy for years. When we walk in they greet us by name. Not once have we been less than completely satisfied with their workmanship and their integrity. I just took my Lexus in for an issue that looked like it was going to have to go to the dealership, and not only did they have a simple fix for it but they didn’t even charge me. I had my car back the same day. They are truly the best.

I have been to this Tuffy location in Pickerington twice since moving to the area. Once for them to check AC on a car, which they informed me it was under recall and sent me to the dealer, and second for 40K mile service and they advised me all looked good and only my wipers/air filter needed changed during my next oil change. It is very refreshing to feel you can trust these folks and not just looking to do some work on your car and charge you. I will be a repeat customer. Five stars for their customer service and honesty.

We were told by another mechanic that we needed a new rack and pinion for over $1300. Tuffy fixed a bad power steering line from which the fluid was leaking for $350. Grateful for their honesty and fair pricing!

The best, good prices, and family oriented. West and his Mom..

My Fiance was traveling when she hit something on the road. A mile down the road her tire pressure light came on she stopped checked the tires found the one was low filled it up and started driving again. A few more miles and the light came back on. She stopped at another shop where they looked at it and said they do not believe its leaking filled it up again and sent her on her way. Again the light came on I called around to a few shops who told me they wouldnt be able to get to it today. I Called Tuffys and they told me they could look at it right away, despite it being about time for their lunch break. They took awesome care of her car and got her back on the road within a half hour. Very appreciative of a company that will go above and beyond to help out! Thanks again!

I really appreciate Kathy and the rest of the staff.They were able to get me in at the last minute,and were extremely courteous and helpful,I will continue to use tuffy for my vehicle needs,and also spread the word about the great work and customer service that I received

VERY HONEST people here. That means everything on auto repair! I had a few bolts vibrate loose on CCSheld. They tighten them up. They didn’t make up something I needed to run up a bill. This is the place to go. Honesty is everything. Great bunch of people here.

I have used this auto shop for years. I have always had amazing service. Last week I took my car to a drive through chain oil change place. They told me I needed a new battery. I was worried because I just had a new battery placed in my SUV. I took it to Wes at Tuffy. They confirmed there was nothing wrong with my battery or car. They also did not charge me for the service. Their honesty and service is so much appreciated!

May of put the wrong size oil filter on. Woman at the front desk is a very hard worker.

Great service center, great prices.

Today was my first time with Tuffy and I can assure you it will not be my last. I spoke and predominantly dealt with Kathy who was an absolute joy. She is concise, welcoming, informational and suggestive but not pushy. I loved my experience.

A great place for auto service!

Great people to work with. Always fair and reasonable. Will never do any unnecessary work. Highly recommend them.

Best service team ever! Diagnosed wheel bearing issue that has been an issue for over a year. Also resolved oil leak problem. I Highly recommend Tuffy in Pickerington, Great Job Wes and team!

Wes and his crew are the best in town and I wouldnt trust anyone else to work on my vehicles.

They are great people and do great work they put a transmission in my nissan altima

Best service in Central Ohio! We have taken all of our vehicles to Tuffy in Pickerington for years. Cathy, Wes and their service team are the best! Keep up the great work!

I recommend this location they did a wonderful job on a major repair work with me throughout the process and got it completed as fast as possible. They are very good with keeping you up-to-date and are willing to take your calls no matter how busy they are if you have any questions or concerns. They was very honest with me throughout the whole process I highly recommend this location for any repair work your car may need. Very thankful for them

My Daughter took her Jeep in to get the exhaust replaced, since it had rusted out. Kathy and the guys took excellent care of her and her vehicle. Very good price, we had called around. They had her in and out very quickly. We plan on going back for our other needs.

Ive been using this particular Tuffy for over 20 years and I have only good things to say about them. Wes is extremely knowledgeable and runs a very tight ship. This location is truly a family run local garage.

We have had our vehicles serviced here for the past few years and couldn’t be happier. The staff are extremely helpful and knowledgeable. We definitely trust their judgement and highly recommend them. Thanks for all you do Tuffy!

Tuffy stands behind their service and products. I highly recommend this service shop due to their honesty, integrity, and care for the community.

These guys, and lady, are simply just all around good human beings. They make you feel right at home, right away - the auto techs are hilarious, Nate especially. It makes a person almost forget about the aspects of car trouble. Their establishment is very well kept: extremely clean for auto shop, and is kept updated with gagets and machines. Meaning, none of their equipment was old or worn out. Im never really happy with the cost of what my vehicles have taken to fix properly, but its no more or less than anywhere else. The staff and atmosphere make it worth the price - professional and friendly! Very impressed every time!

They did great work!

Wes, Nate and Kathy always take good care of me and fix my vehicles for a reasonable price. There is never an upsell. Note they are always busy because so many people are happy with their service.

I took my car there for a few years and never seemed to have a problem.Back in March I took it in for an all over check and oil change. I told them if it looked like it would need fixed please let me know and what a price would be on it. They mentioned the brakes needed replaced as well as a few other minor things, so I told them to go ahead. Fast forward to around June. My fuel pump went out. I had it towed there and they replaced it. With the tow, the fuel pump, and something else that needed done, it cost me around $800.Now, I dont know much about cars and, as much as I may try to play it off sometimes or research online, its obvious I dont.At the end of July my brakes went out. I found someone to come look at my car. When the guy came out, he showed me my problem. My entire brake line system was completely rusted. Not only that, but the frame to the car was totally rusted and had holes throughout. Its was so bad that as he was showing me everything, he touched an area and put a hole in the frame. It was a danger to put my two kids in and not worth the money to fix what was wrong with it. This amount of rust was not something that would have developed within a few months, but over a long period of time.Mind you, they always fixed my car. However, they never once mentioned that the rust was this bad on the car, or that it could be a serious danger if I were to hit a pothole wrong. Because of the amount of money that was spent on a fuel pump only to find out a month or so later that my car is unsafe to drive and I should have taken that money, junked my car, and bought a new one, I feel extremely taken advantage of. Not once did they mention the state of the car, and thats really all they needed to do.I will never go back. If I take my car somewhere to be worked on, I would hope the person working on my car would mention something like that to me instead of just keep taking my money.

Everyone at Tuffy is awesome! They have been taking care of all of my vehicles for years. Fair, honest, and quality work.

Was treated very well and the service was quick for my cars oil change.

Great service and work! Matt is amazing at his job.

Great auto repair shop

These folks and their work are the best! They are fair, honest, do the work they say they will do, and do NOT do more just to pad the bill. Last year I got an estimate for some work, approved the estimate, yet when I went in to pick up the car, the bill was actually several hundred dollars LESS than the estimate I approved! They easily could have charged me the estimated and approved cost, but they were honest enough to just charge what the parts used and the labor came to. I trust Cathy, Wes and the rest of this crew with all my cars -- without any reservations.

If you need exhaust done on a classic car this is the place. They went the extra mile to work with my schedule and has my car done 3 days early. The work was in-expensive and high quality. I cannot recommend them enough. They worked on my 1966 mustang.

Had my oil changed today, first time going in by myself. If anyone is reading this, make sure you make an appointment. The people there were nice and worked quickly.If I had to sum it up:10/10Would make an appointment next time.

Best auto service in Pickerington period. Been going over 15 years.

Was able to get us in the day we called and had us out of there by the end of day. Definitely recommend and great service.

Friendly and family operated

The people at Tuffy are great! Theyve fixed many a car of mine most recently reviving my Jeep Liberty quickly and successfully. I always take my car here from routine service to problematic issues.

Matt and Nate are awesome!

Family owned, awesome service. A+

Great people and good tires what more can u ask for

Never had a bad experience here. Have been going here for years

Been coming here for years. Love this Tuffy! Im comfortable knowing theyll never overcharge me, do repairs right the first time and overall be a wonderful mechanics place. Even after moving out of town I prefer coming here to any closer mechanic.

Great, Honest place to get your car repaired. Highly recommend!

Quick, reasonably priced service when I picked up a nail in my tire. They worked me in the same day I called and were able to repair my tire instead of trying to sell me a new one unnecessarily.

All I need to say is that theyre good and trusted mechanics

I went in to get an engine problem diagnosed and they were able to find the problem and fix it within 24 hours of when I made an appointment, all for a great price! The staff are friendly and knowledgeable. I’d definitely come back in the future!

This is a great trustworthy local shop. They support the community as well as provide good service

As a female I will never go to this place again the manger eyes me like I’m a piece of meat very wrong.Made me fell like I am nothing and stupid.

Excellent customer service! Efficient!

I want to give a big shout out to tuffy for doing excellent work on my truck. I could tell you some stories but im bout to make this short and sweet.I bought my truck last year(2008 Expedition)and when i seen it I fell in love with it.So i only drove it for approximately about maybe 2 weeks before it started acting up so after it stopped on me I called the place where I got the truck from and told them what was going on with the truck and they told me to bring it in btw which I couldnt do cause it acted like it didnt want to get no pick up and go so they told me to have it told which they came and got(and i had to pay for the towing)so after they had my truck for a few days they told me that it was a fuel line so i had them fix that.Went to pick up truck and it drove for a couple of days then started back acting the same way after i had just paid to have a brand new fuel line put on.Called them back told them what was going on again and that it was doing the same thing as it was beforei had the fuel line put on and they said bring it in and they would look at it again long story short lets just say good mechanics gonna find out whats wrong(which they never did) so with saying that we decided to take it to tuffy to have it done and done right....Lets just say Tuffy got us back on the road running and running right better than ever....I told them what the problem was they didnt guess what they thought the problem might be they did a diagnostic called me told me what the problem was and i told them to fix it and it took them less than a week to have my baby up and running...Problem ended up being the hose leaking down into the coal pack (which I dont know how the other place missed that) smh good mechanics would have spottedit on the dot...Well thank you Tuffy for your excellent work and the staff there was very friendly and a pleasure to speak too.We will be back to get the Cadillac converters done..Job well done you definately have a thumbs up from usSincerly,Mrs.West

I went to tuffy for a plug in my tire, Management is awesome and workers are so pleasant..I will be back!

Such wonderful people! My whole family has been going here for over 20 years and we dont take our cars anywhere else!

Oil changed

Great Service and great work. My Family and my wifes family have been going here for years and they always do what is best for us.

I wouldnt trust anyone else with my vehicle. Ive been a customer for 20 years and drive in from Clintonville whenever I need service. They are the best!

Ive been going to Tuffy for a while and the Customer Service is spot on, repairs on my vehicles have been done in a reasonable time frame (mostly done before they actually said it would be done) and the price has also been right. I recommend them to anyone that needs their vehicle repaired!

They are fair. Reasonably priced. And they do quality work.

Super family owned business. Reasonable rates.

Professional staff and they always do a great job with my commercial and personal vehicles. Thanks Wes.

I came in for a check engine light issue. After getting a free inspection they suggested I take my car to the Dealer, because the catalytic converter had failed, and was still under warraty, which I did not know had a 8 year warranty on it. They easily could told me, its broken, pay us $1k, but did not. This was then 2nd shop I had taken my car to for this issue, and the only one of the two that took the time to explain my options. They may not of done the repair on my car this time, but this is where ill be going from now on.

This is a family business, and they are very honest. Ive brought my car in for a problem and was told it was a minor thing and not charged....they call before doing any work not authorized, and they stand behind their work...I have all my cars worked on here and when we owned a business, all our business vehicles were serviced by tuffy pickerington...

Wes and crew takes care of you with integrity.

Great place good service friendly people

I had exhaust work done twice now, these guys knew what to do.

Great work and customer service!

Beyond rude and disrespectful! Do not support this business

Great service. Tire pressure problem..

Super quick

Helpful staff.