The hours they changed to 7am to 7pm is completely not for customers and is very ridiculos

This place is full of theives, the worst is the property manager. She is a con and will steal your money no joke.

This place is safe clean and the manager is friendly. I would rent again there I had no problem

Karen is really nice. Paid until July. Kind of expensive, but other areas didnt have any available.

Unsure of what they meant by first month free? We rented halfway into February and paid fees to get into the unit. Then on the third of March we were notified that the storage unit rent was late and a late fee had been added to the bill. So wheres our free month? We so far only got half of the shortest month free..Additionally, on the third of march( maybe fourth) I went into the office and paid the bill( plus late fee) in full and asked if the red lock could be removed before the lady left for the day( not the onsite manager). She said she would remove the lock once she was done with the last customer at or around 7PM. Which would have given me roughly two hours time to unload before the gate locks at nine PM. She did not. Moreover, my code to get in was still suspended three days later.

Definitely a rough place shady characters and make sure you put double locks my unit was broken into previously recently just moved out

The prior managers at this property have always been amazing. Now there is a new property manager who, when I was in the office, was being trained and clearly had NO IDEA what she was doing. The new property manager is completely unresponsive. I have attempted to contact the property manager not less than 5 times in the past month. No one ever answers the phone, no calls are returned and emails go unanswered.I have been billed the wrong amount for 2 separate lockers and charged a late fee for her error and deleting my auto pay. They also have had the nerve to raise my rent on one unit that they have been charging me insurance on in spite of my having provided proof of rental insurance more than once.The new property manager is completely incompetent and NEVER IN THE OFFICE.I have had a locker at this property for over 2 years and this property manager is the worst.I am now looking for a new property solely because of the lack of customer service by the property manager.

Good place to safely store your belongings wether big or small highly reccomended.

DO NOT STORE HERE!!! My unit was burglarized and many life long possessions were stolen. They had drug addicts living out of the units!! Management hat an attitude with me after my unit was robbed. Roughly $18000 in loss. Phoenix Police Department has been out to this place many many times. Their security cameras did not work, and I was left with nothing but a destroyed unit and stolen goods. The management NEVER follows through with what you ask of them. They don’t return phone calls. I have been locked out of my unit several times even though I pay with automatic withdrawl every month!!! They constantly will make excuses and say their computer systems are down. Save your money and personal belongings, go some where else!!! There is previous pictures of someone who posted a white Cadillac, those people were the ones using drugs and also the ones burglarizing units. I hope that SOB and his girl are sitting in jail by now.

Place is turning around

DO NOT USE THIS PLACE!!!! Locks were broken off several units and burglarized. Management didnt care. Cops were called and they said they have been out to this place many times in the past several months for same issue. Drug addicts live in the hallways behind the units and leave their used needles in hall. Every time I went to my unit, there were homeless people in the hallways behind units-with sleeping bags and everything. I would give zero stars if I could. STAY AWAY!!!!

Rented a unit here for 7 months to help facilitate a move. Its rare you get customer service at a storage unit worth writing about, but Sam was a genuinely nice person who did everything he could to make our time great, and Im writing one of my first online reviews as a result. Great guy, great place to store your stuff!

***DO NOT RENT FROM THIS PLACE*** Almost everything i owned was stored here while i was selling my home and it was all stolen. My lock was removed and another put on. Their website state Security cameras in use but either they dont work or only cover the office. I had 55 boxes and 25 tubs in my unit so this had to happen over several days but no one saw anything even by the person patrolling. I asked them how did they get in and out when you need a code and was told they have to have a unit here. I was told a report would be emailed to me NOT and my March rent refunded NOT. IF YOU rent from them dont put anything in there that you want.

Piss poor service and tweaker town.Made our reservation online and while trying to use the kiosk to finalize and get in the system would not accept our information. Made several calls to customer service who confirmed our reservation and said they would alert the manager to our issue. In the mean time I sat out front with my wife and 2 kids for almost 2 hours never getting anywhere with customer service or any phone call from management.During this process we observed several sketchy looking people entering and exiting through the pedestrian gate as well a male who was obviously tweaked out let atleast 3 separate people in through the drive through gate with his code.Two weeks later (after several more calls to customer service) we FINALLY heard from the manager who has now told us our deposit is non refundable. We are escalating this to the corporate level.I would advise against doing business with this particular location and trusting the security of your belongings here.

My son rented a space thru kiosk, was charged. Someone was parked in the spot. Called for a straight week and no one called back. Had to rent somewhere else. And a month later is getting messages to pay rent for a spot was never given and not refunded for. Have been calling about the dunlap place for a month and have not got a call back

Best prices I could find and I shopped around for quite a while. They staff here is very friendly and helpful and really takes the time to make sure you get everything you need. There was another lady there who was having some legal issues with her landlord and they talked to her for a long time and gave her a lot of helpful advice on how to deal with the situation. They also have a moving truck that you can rent free of charge (one time only), you just have to pay a small insurance fee.

I moved to this storage after a hell experience across the street (Us Storage) and so far its been great. Only downfall being random people running through the gate at all hours but Ive not had any problems or safety issues. The lights take forever to come on at night too. Otherwise its great, workers dont bother you and there is an outlet right next to the unit which makes checking merchandise easy.

Great customer service on the phone & on site. I reserved a unit for a friend & they had the best rates in the area. He is very satisfied with everything. No more information is available.

DO NOT STORE YOUR ITEMS HERE!! Yes they have cheap prices but stay far away. I got a unit here in Nov we put a big lock on it not a cheap one. We had things here that we didnt really need so we hadnt gone for a couple of months. I went on Mon to put some more things in there and my key wasnt working so I went to check in the office to make sure I had the right unit, it was but someone had cut my lock off and put a different cheap lock on it. I went to the office and told the girl she said she didnt know how it happened and I had to sign a paper giving them consent to cut the lock. Luckily they didnt take anything since they are old car parts they probably thought it was trash since they didnt know what they are or worth. While we were looking around the unit next to us also had the lock cut but it was still there. I did inform the girl but I never saw her come out and check we waited 45 minutes while my dad came with a truck to take all our stuff out because I wasnt going to leave anything there and risk my items being stolen.

DO NOT RENT HERE my unit was broken into and half my stuff was missing. There is at least 4 different bums living here and there is never any management

The managent tries to do their best to handle every sort of situation that may occur. They conform to corporate changes in the most professional manner as possible. Clean facility and ready to assist you during you move/transition as possible.

Gave away my 10x30 unit to a person posing as my wife. They didnt even bother to check ID. Also as a group they are harrasing and accusing (wrongfully I might add) . Terrible place to go.

Please save your money and go elsewhere. I processed my payment and it got declined because the expiration date was wrong. I corrected it and processed my payment again. My payment was processed twice. I called and was told a manager would return my call. After three days of waiting and not receiving a call, I went in to the storage. I was told I’d have my money back within 72 hours. After ONE week I called to let them know I didn’t get my refund. I was told yet again a manager would return my call but never did. Sure enough I went in & saw a different associate. She said she would investigate and give me a call back. Of course she didn’t return my call. I called again and demanded to speak to a manager. I spoke to the call center manager and explained my frustration. She assured me she’d email the unit manager AND district manager. Guess who’s yet to receive a phone call lmaoooo this company is such a joke lmaooOkay, adding on. Called again going on ONE whole week of no call back. Was told once again the district manager would return my phone call as they would put in a second attempt & of course there is absolutely no way of getting anyone else on the line besides the call center. Yall Im really not kidding this is a POS company.

This place is great! Clean, well secured and very reasonably priced. The property manager, Brian Flores, is a friendly helpful guy and very knowledgeable about his property. I Definately recommend this place.

Very awesome staff that works here especially Felicia! I got my 1st storage there in 2010 and have been there since. Never had any issues or complaints!

OFFICE IS A HORROR SHOW!Due to an error on their part i was locked out of my unit for almost two months. TWENTY phone calls to get them to unlock it, then they did it again 5 days later. Will never rent from them again. Two stars because the customer service and sales center tried their absolute best to help me

When I rented the unit I was not informed of the price increases every 6 months then you put mandatory insurance on the unit will not recommend to anyone

This has been the worst experience ever. Onsite management never in not even during business hours. Have left several messages for a return phone cal week’s later still no reply. I will not ever use CENTRAL STORAGE IN THE FUTURE

The upkeep of the actual storage area leaves you wanting ore secure location for your belongings. Medium range price. After hours rental kiosk is nice though.

The manager there is awesome. She is a very helpful and goes above and beyond the call of duty.

Good location...no riff raff...property was always secure here and staff helpful.

The manager, Justin, goes above and beyond to help customers. He is very polite, patient and professional. I highly recommend this location! *****

Another place that had great workers

Expensive but you gotta store somewhere. Manager is kool

Felicia is awesome! I’d rent from here again.

Manager rocks, helpful staff and good prices.

Needs work

Good storage place clean and nice service

These folks are great with customer service.

If I could give them zero stars I would. The office staff is unorganized, flighty & borderline rude. I would NEVER recommend this particular storage to ANYONE...even I hated them.

Horrible service. They stole my things. The managers are on drugs. I even seen them with my tools.

Good prices and great staff

Seems to be a pretty secure place an friendly staff

Friendly staff. The lady that works there is hot.

Crowded

Good place and employees are very friendly and helpful

Easy to use, friendly, and they even gave us a discount. Thank you!

Its reliable and they are friendly

Goid prices and the management is all some

It comes in handy

Manager is terrific!

Termites!!!!!!! Got into my boxes and my dresser and chest of drawers ruined my things.and no response from management.Very dissatisfied!!!!

Customer service could be better

NEVER a live person on site...

Awesome storage.

Unorganized. Bad management.

Very friendly staff

Good