I went to a number of locations looking for items.Until today each address was attractive, inside as well as outside. This was the 7th. The location of the store is strange because of zero exterior appeal. At six of the seven I learned things about both products, staff and the exceptional inside presentation of product and service. Staff are what create interest and atmosphere. The only conversation I partially overheard and was impressed by was a gentleman working in the salon. I found it annoying that staff cut in front of me. None of my personal observations are important in that with one visit and less than an hour I found nothing appealing with staff. The inside of the store is 5 star but I have no idea if it is a destination for learning. Know exactly what you want and no potential options go to Camelback

Great store, staff and great salon. Second time coming here and everyone is nice and the stylist at the salon explain everything really well. I will definitely come back here.

A smaller Ulta store that carries the usual items you would find at any Ulta. There are not many employees that are there to help you which you would have to go up to one and ask for. Because of that I had few items in mind to purchase in the basket and had to ask the cashier Kayla for recommendations. She was willing to step out and back with me following her for recommendations and decided to take a few she recommended at decent price.

We always go to this utla even though its far from home. The ladies are very sweet and we always find more great values.

I came in 2 days ago to buy conditioner. Cashier was persistent in asking for my phone number. When I respectfully said no she asked for a friends number, continued and wouldn’t let it go. My friend went in today and had THE SAME EXACT experience. And now I’m seeing other reviews with the same story? Ulta.. get your sh*t together. Those ‘compassionate’ responses to bad reviews are BS and you know it.Your company is tanking, and these practices are only going to tank you quicker.

All the girls were so knowledgeable and helpful. I was always a Sephora girl but since they closed my store at Christown mall I thought Id try you out. Thanks you just got a new customer!!!

I went in for one thing and as always it turned into me purchasing several items. Their employee Kimmy (spelling?) helped me with nearly everything I purchased. She was kind and informative, not only to myself but the other customers around who needed help. I appreciated her guidance and wonderful customer service. She definitely made this a really positive in store experience and I wanted to make sure it was recognized somehow. Thank you kimmy!

The fruity Pebble makeup didnt taste like fruity pebbles

They were great! Staff was amazing even though it was so close to closing time they made sure i got everything that i needed.

Went to this store after looking online for a particular item said in stock in store. Once I got here checked the shelves, nope empty display... The Guy with the horrendous breath told me the item is in the back in the shipment they just received that day but wont be restocked til midnight. As to thats the reason why it says in stock Online. So I said fine Ill come back the next day . Came back NOTHING then all of a sudden It said out of stock online as well. I was lied too . Bad experience not coming back

Super helpful staff finding some new products for curly hair.

Not many items for gray hair. I was looking for gray hairpins.

I came in to buy one item, at checkout the lady asked for my phone number. I told her I did not have one. The woman then asked if I would like to sign up, I said no again. She continued to ask if I had a friend who had a number, again I told her no. She then proceeded to tell me that providing a phone number would help her meet her quota. At that point I no longer felt I was able to purchase anything unless I gave a phone number. I understand that there are goals to be met, but the insistent hounding is absurd. I don’t write reviews but this experience has warranted one. Unfortunately, for Ulta neither a goal or sale were achieved.

I love the location but the employees make me not want to come back.. always gossiping.. never really ask if you need help.. and the cashiers are worse... today I accidentally put a product on the counter I didn’t want so I was charged for it and I asked the cashier if I could just return it due to not needing it and all she did was roll her eyes back, gave me an attitude after that .. it’s like me wanting to return an item that I didn’t need was such an inconvenience for her..

Good selection of hair carr

Just went in there to shop for some items, I don’t think I will be going back to this location when the Rude Cashier Rose is working there . She has no customer experience and is by far, unpleasant . She doesn’t smile and kept giving me orders in a rude way as if I were a child . When the transaction was over, she didn’t even bother to say, have a nice day or something . You would think they have the cashiers trained well but now I’m ordering things online

I went in for a haircut. What I received was not what I asked for and my requests were ignored. On top of that I was charged an additional $20 for reasons unknown. Not a great experience and never going there again.

Ive tried. Several times. Not customer service friendly. If you have a return forget it. They even make even exchanges difficult. My last try was ordering on the app. I ordered perfume I ended up not liking and you cant return the same day! Say what? Now I have to wait for my next day off and drive all the way back.

Wonderful place to keep the dying mall afloat! The salon manager has it together and the employees are more than eager to meet everyones needs. Im thrilled to have this store so close to home.

One of the smallest Ultas Ive been to and unfortunately their supply of products is just as small. I went to get some Sebastián clear Cellophane and they not only didnt have it but didnt even know what I was talking about. Then I attempted to get my eyebrows done and was told they were too busy at the salon and wouldnt be available until 4pm..it was around 11am.Needless to say I WILL NOT be going back there ever again.

Please stop asking for my phone number. The people here will try make you feel bad if you dont give it to them. The lady Rose was especially rude to me. I told her I didnt want to give her my phone number, so she started to beg my husband for his instead, it took us telling her no five times before she passive aggressively said I wont be able to return anything without it. Then what exactly is my receipt for anyways? And why would I want to return lotion?

I went in for a specific item but it was not in stock. However the staff was helpful and friendly. They helped me locate where it would be, checked the stock, and even provided a voucher for free shipping for me to order it online since it was not in stock! I definitely recommend this location.

Picked up my birthday gift! Nice that they offer this.

Don’t ever sign up for their rewards unless you want to be robbed.. literally. Was told to wait 10 business days until my card came in the mail to pay in off.. I never received it. When I called their bank they told me the address was updated. I told them I have never contacted them before and they said someone called a month ago reporting a lost/stolen card with an address change on my account. That was not me.. I just paid it off with the late fees but they offered no type of support on the matter. Closed the card immediately.

Nice reps but not a lot of ethnic product lines at their location. Better to order from the website I guess

Very nice staff and very professional

I have never in my life been so humiliated and discrimated upon.. I had a totally great experience Chen I first walked in. I was greeted with respect. One of the associates really helped me with my makeup choice. Also vshe showed me some items that I wasnt even looking for because she was so polite & professional I purchased the other item. Talk. About v A slap in the face When I went to the counter to make my purchase I was looking for my monev& my purse fell all my items. Fell out and I had already made the purchase for the makeup and. The Polish. Handed the associiate my money & as I was putting my items that fell out my purse back she asked me I wanted her to bring of. My kids eyebrows that I purchased from the dollar store which I had my receipt for. If all the cheap & humiliation I felt. Whovever trained her on customer service needs tibservice needs to let her go. First of all I feel she thought because I was of another ethnicity not call Hispanics or afroamercan steaks. Second of all she had the nocosidy to not even apologize better I told her it belonged to me. Dont worry yiubwont see me in the store until I I am represented by Attorney....

Omg Maddie was incredible! The poor women spent over 4 hours fixing my botched at home bleach job. My hair looks so amazing she did such a great job and I’m 100% going back to her!

Very nice store that has everything that you could possibly need or want. Great customer service and nice associates.

Love ulta, this location is great. It has a little bit of everything. The associates are great and the store is clean and organized.

Ladies were awesome

Very pleasant staff. Greeted inside the door, yes you need a mask, and social distancing. Explained that there were no testers, due to Covid19. Some of the shelves were a bit bare... But there is enough that you can find something to replace your usual product. Maybe find something you like better 😉

Considering three employees on the floor were too busy gossiping about their personal lives to offer assistance or even acknowledge me the three times I was near them, I’d say consider going to another ulta store where maybe they have employees on the floor ready to help/actually work.

She is the ONLY WOMAN I will believe with my eyebrows and she does an impeccable process. Shes very pleasant and is personable. I will never visit all and sundry else, and I will follow her to the ends of the arena for my brows. She is the nice!!

This location used to be the best with helpful and nice staff! However, today I went here with my mom. Worst service ever!! There were a lot of people working and not one would help us. There were two employees standing in the aisle just talking to each other when I needed help. When I asked them where an item was they responded by pointing and saying, “it’s over there.” Still had to go search for it myself. I had a few items in my hand and no one offered a bag for me and couldn’t even find a bag for me to continue shopping. Lastly, when I got to the checkout I asked the lady about a promotional sign. She said the sign was placed there in error and she couldn’t honor the sale price. Very misleading.

I was approached by a male employee and asked if I needed any help. I thanked him and said I was ok. He then followed me and my boyfriend around the store and asked me 3 more times if I needed help. I again said NO thank you. And he continued to follow me and watch my every move. I dont know what that was about, but it made me feel uncomfortable being watched at all times. I will not be returning.

I was quickly greeted when I came in, but had a hard time trying to find someone to help me. Once I found someone, it felt quickly rushed and didnt answer my questions. Got to the register and felt the same way. I think its time I find another store.

Ive been very sceptical on who I let touch my hair Im very ecstatic on my service from ulta beauty salon and great discounts 😍😍😍😍😍 ty

Serviced sucked.. went to sephora recently had a whole different experience!

The old lady with the glasses and highlights was rude. Ended up not buying what I had in hand and leaving.

Everyone is super friendly

Helpful staff, but always a line to check out. Lots of empty displays.

Drove in from the westside, my daughter needed a haircut and eyebrows wax. Melissa blew us away! My daughter cant stop smiling, she loves her new look. Thank you Melissa, definitely worth the drive. See you soon!!

I love shopping at Ulta, employees were helpful, kind,and polite. Will continue to shop there.

Marlen, is an amazing hair artist. I travel 1500 miles to see her. If you want the best, book with her. She is accommodating, professional in her field and really listens to the clients ideas.

You can find nearly any cosmetic or beauty appliance. They have an in store Salon also, though I havent had the pleasure... Staff is getting friendlier.

Tina is a gem!She is absolutely amazing and super knowledgeable of skin and skin care!I am definitely going to be a faithful customer to this store because of her!She helped me find the most amazing foundation I ever put on my face and now I am forever in debt to her and bare minerals lol

Remember when y’all messed up my order and had me scrambling on my own to find my package!? HA I’ll be in to collect my paycheck and W-2 for all that because clearly I work there now!!! what a jokeSephora baby I miss you! See u soon!! Xoxo

Super helpful employees.

Anastasia girl was the absolute sweetest! Ive always wanted to try the foundation, but always talked myself out of it! I purchased it, because she actually stopped to help me out with something that wasnt even in her area! She swatched colors, and told me all about the foundation!

I hate sharing negative experiences because it can normally be forgiven quite easily. However, the staff here was very rude about curbside pickup confusions; extremely rude and belittling. I’ve tried to forgive Ulta for previous grievances in the past but it’s definitely coming to a point where I would rather take business elsewhere. Please please make an effort towards decency and not trying to make people feel small when your instructions are unclear to begin with.

Pick up my online ordered and realized they gave me an opened/used lipstick. Never been so disappointed in this location.

This Ulta branch is excellent! I bought a lipstick yesterday and I asked their staff to help me find a good brand of lipstick for the best price. Surprisingly, I was pleased and thankful for their excellent customer service. Two thumbs up!

Some of the worst customer care I have ever experienced- no help when looking in store ( not busy time), thought Id treat myself to birthday gift- told were out of stock- only suggestion go to another store. No help to find if available at another store (2 cashiers not ringing anyone else up & no line). Disappointing in multiple ways

Happy birthday to me, love the new pallet.

Nice and helpful workers!

Amazing oeiole that were very friendly and always asking if we need help. Would recommend to anyone for an amazing experience.

I enjoyed the customer service, and was pleased with my hair when leaving. However, when my hair dried hours later the perm did not take. I did everything that I was instructed to do; I endured my wet hair in my face, afraid to touch it... the perm just wanted to fall out. It might just be my hair, or the services... I still wanted to warn others that your perm might not take. Like mine. I paid the money, took the time, and hoped for the best. Things just dont always turn out the way you might be expecting. Just FYI.

Not too busy on a Monday afternoon which was nice. Every haircut and color I witnessed was done with expert care and all clients wee happy. I had a cut and style done by Marco and he took his time explaining certain ways to style my hair. He only used scissors to cut and texturize my style which is something I havent experienced in many years. I made another appointment so I wont have to wait to get my service done by Marco again.

Ive never work in a place were you really feel as your a part of family. everyone respect one another. The management are mostly young and cool but very professional with that combo makes you go extra mile to be apart of this family. As a hair stylist its never easy to find a place when you feel like ok... Yes!! I found the place for me!! my co hair gurus are the best !! I love this place and im glad to be apart of ultas culture for over 5 years. Bravo!!!

Kelly the manager was amazing. She was must gracious and professional. She was amazing.

I went in to exchange a Jack Black product i had gotten my husband for his birthday and was helped by Joaquin at the check out, he was fast and when i explained to him i had grabbed the wrong product and my husband has opened it he didn’t bat a lash, (i usually feel bad when i return open product) and he was so quick to exchange my product, i appreciate not feeling judged when I am at Ulta!!❤️ Great service!

Second time I have been since I moved here. First time they asked if I was going to buy anything and if I wasn’t they couldn’t help me. What?! I was asking about new products bc I wanted to purchase them... but you start off like that. Second time was today. I have been recovering from being sick and when I have a day off I usually just wear some powder and a hat. This time I had about $80 worth of products I needed to buy and not one person said a word to me or asked me if I needed help. I actually needed a product not on the self, come on now. Walked to another part of the store and back to the area I was in first and again not one word. I have money guys and I wear makeup everyday except for the days I’m not working. I’m sure there are other Ulta’s that have better customer service. I’m from the Midwest and that’s not how you treat people and we don’t judge. Rude x2

I had really nice help. Sandra was willing to take the time and show me around the store and give me a lot of great advice and a lot of great product thank you.

Save time and buy online. The cashier would not honor my coupon, she had a paper copy, I know this because the customer in front of me was able to use the same coupon! While I searched through my emails ( very annoying) the same cashier sighed and clicked her nails on the counter. No one was in line behind me and there were two cashiers. Should I apologize for taking her time? Then, the register was not working and I was moved to the second cashier to pay. The coupon should have been honored, especially after the register inconvenience. Unfortunately, this is the worst customer service I have ever experienced at this location and I will not be returning. Perhaps Ulta should close their stores and go online only, at least a website knows how to use a coupon!!!

So I was waiting over 40 mins just so a worker there can match me a foundation and she never came out even though I told her worker to tell her if she can come out but she didn’t worst customer service ever

Great store- clean and staff are very helpful

My first time in this place was a couple weeks ago to get a gift the staff was very friendly and helpful cause I had no clue what to get even got a discount

I personally love Ulta but this experience I had was not very pleasant because a man who worked there insulted my sister sort of like a back handed compliment by saying “see now you look pretty with your acne covered” also just to add a cherry on top his breath smelled but I will say he did help her with what she was looking for.

Great place! But, got a bad look by just one worker, when i asked for help. Although nice

I cannot express how much I love Franco (hairstylist) and Gloria (makeup artist)!!! They both gave me the best experiences in the beauty world thus far. I highly recommend anybody and everyone to go see them, I promise you will not be disappointed!!!

Not really a review but no sure if anyone else has had this problem, but this is the second time I’ve come to this Ulta and the alarm goes off when I walk in door. And then like the employees follow me and it makes me uncomfortable and I end up usually leaving without buying all the items I wanted. And the alarm never goes off when I leave.

The ladies are cool and helpful! Jessica in the salon is such a sweetheart! Always nice and has a wonderful personality. I would recommend her for your hair care/needs!

Girls, there were quick to come and ask me if I needed help...I like that!!!😁

A few issues. Had my makeup done here and they made me look like a drug addict or something. Also had a hair appointment and told them that it was for my wedding so I needed it done early. They called me the day before to move my appointment an hour later than my scheduled time. It made me exactly an hour late to my own wedding, I am so lucky my family was very understanding.

Have an array of quality make-up for different price ranges. they even have affordable quality make up for people with a lower price range. I highly suggest the NYX line. I got a great cream lip gloss AND a lipstick from this line for a total of $12. Good pigment too

I love Ulta. Unfortunately every time I visit this location they are literally out of everything that I need to get. Their selection of Ka Brow is pretty limited as well. Very disappointed in this location.

One of my favorite places to shop! From time to time, the floor staff can be too helpful & get really annoying. I feel on guard if theyre not engaged with someone else. I hate saying, No, I dont want to try that product, I want this one! Come on people, if I needed the help I would ask. Otherwise, lots of stock & very knowledgeable for when you DO want the help. QUICK TIP: Always ask about the samples & other specials listed in your emails.

Got a coupon off their site for $3.50 off $15 or more. You get to the register and find there is a raft of exceptions. Even if I had read the fine print regarding all the exceptions I still would not have known mine didnt count as the brand name I purchased is owned by another name that is on the list. From now on Ill shop where the price and discounts dont require a law degree. But good for Ulta, they have made a lot of money not being clear. Got me once. Wont get me twice.

I did an online order pick up. And than browsed, it was an ok experience I just dislike it when people try to rush me out of places when I have questions. With so much makeup to choose from Id think theyd b a lil patient.

Absolutely love my hair cut

I love Ulta, the best selection of beauty products. You need to spend at least an hour here to ask questions, sample makeups and discover everything they offer. The lines can get ridiculous though. Annoying.

Adriana did my hair and she did a great job! I ended up needing more work on my hair than planned but she still did an amazing job! Will be going back for touch up!

Everyone offered to help me find what I needed. The gift that was offered with what I purchased was sold out so they gave me another product which was nice.

Rudest employees, stylists that have 0 idea what they are doing, and clearly only care about gossiping with each other instead of focusing on the paying customer. Biggest waste of time and money. I will never go to this Ulta again for any type of hair or makeup related services. The girl didnt even know how to do a simple lip waxing. I expected a lot better from such a reputable company.

I took my daughter hear my first time in a makeup store and it wasnt bad I mean they have some boys stuff there for for dads to look at you know they have some cologne and some other things and you can get glammed while you wait for only a hundred bucks I opted out of the clam will I wait but maybe next time I was a little upset that I had to pay $100 for two very small things that make up I dont get it I dont see why that makeup is so much more expensive than the rest does it have Angel baby toes ground up in it or something anyway the staff is really nice it was easy to find and I had a good time

Drove from west valley to this location, because where I live Ulta doesnt carry much African American products. Customer service was great. They even offered me a free gift.

Love this place to buy all my wifes beauty needs

Store needs new lighting and a heavy duty cleaning.

So many alarms sounding off kinda gave me a headache. Besides that it was cool

The staff are very helpful. I went to the salon & Franco did a great job on my eyebrows. Tasha helped me with age appropriate makeup that I love!

This is the not the first time I have had a negative experience at this store but today was simple awful.As I was shopping around I was wearing headphones, as I have social anxiety and listening to music helps me shop. An older gentleman who had a scooter he was on that was working aggressively asked if I needed help 3 times and just kept staring at me. I nodded no politely while I tried to keep looking around.After not being able to find the product I was there for I decided to ask him for help. I had checked the app before and it said it was in stock so I asked him about the product and showed him an image from the ulta app and he nearly yelled, “oh we don’t carry that brand here!” To which I was confused. I politely explained that Ulta does carry that brand and I just saw another product from that line in the store and needed help finding this one and that the app says in stock at this store. He again got aggressive and said, “Oh that app NEVER works! It doesn’t know our stock at all and I told you we don’t carry that brand!” He said scoffing at me. I felt very uncomfortable and as if he was discriminating towards me or something based on how he spoke to me. I was so uncomfortable I wanted to just end the conversation but he aggressively said: “where did you even see this brand?” In a very defensive tone and I showed him where it was. When looking at it I pointed to where is said the product I was looking for on the shelf and he scoffed, took my phone from my hand to look and said : “yeah we don’t have it.” I was very confused why he was being so aggressive with me and rude when I was nothing but polite. I nodded just wanting to leave and then asked if they possibly hadn’t put the product on the floor or if he could see if it was in the back or ask someone where it could be and he again was so rude to me and said “we just got shipment Thursday and I know we don’t have it!”After this I was so put off I quickly left the area he was in because of his he was treating me. I was confused how he could go from so adamantly telling me they didn’t carry that brand to all the other things he said. I work in customer service and run a store and could never understand how someone in customer service could act like this. His aggressive and rude attitude the entire transaction was too much for me and I don’t believe I will return after this.

Do not go to this store!! the customer service is HORRIBLE i went in asking for help with recent breakouts what products i could use to help with this. I asked the lady and she put her finger up like to wait because her and another co worker were too busy laughing about something over the weekend. I waited politely and then started walking away then was noticed and was asked what they could do to help me, i explained what was going on for the second time and the lady was like ya i can’t help with that and walked away defiantly will not return.

I love this place! The associates there are super nice!

I go to ulta for my hair service and its probably my favorite place ever. My stylist is Paige and shes the best. Always knows just what I mean and want.

This is my go to, for make up hair and perfume. Everyone here is super nice and will educate you on Products and services.

Ruby was amazing!!! So knowledgable in the products and applied my make soooo good, she made me look amazing! Thanks Ruby!!

In all honesty the service was not good, the person who assisted was not knowledgeable and made me feel uncomfortable. Would not go back to this location.

Wide selection of perfume and make up. From the less expensive drugstore brands to the higher end name brands, they have it all. Employees are helpful too.

The cashier was so nice with my returns and was nice enough to listen to me and totally agreed with me as far as products go. I did not have the box for my eye shadow and she didnt make me go get one for the barcode as and I didnt wait at all. The only thing I could say is as far as personal beauty products go Ulta in typically most expensive and the convenient store cosmetics are also priced higher, but the more pricy brands seem to be what you pay at Sephora or Macys. This store seemed more friendly and more knowledgeable than the one at Tempe Market Place. Will for sure be back!