Dr. Ochoa solved a longtime problem in about five seconds that had eluded my previous optometrists for years. He has a patient for life (I came here because my wife had a similarly positive experience last week). The front office staff were great to work with - very friendly - but honestly, even if that wasn’t true, I’d still come back for Dr. Ochoa.

The front lady that I talked to was really nice she made me feel welcomed and comfortable sense it was my first time visit.. but the other lady wasn’t as friendly.They had a variety of cute frames it Is a little pricy but they have a buy one get one free so that I liked. Overall it was a nice and I would recommend them.

I really like the optometrist at this location. With the exception of a few, the office crew is very friendly. This is actually the first Vision store that I have found the correct prescription for my eyes. I like that they offer coupons as well. I used all my insurance on contacts, so it was nice to get a large percentage taken off for glasses.

This office definitely values their patients time and health safety. The wait was short to get an appointment and when I got to the office they were ready for me. The optometrist was personable and professional and provided a pair of contact lenses to try out for a week before I spend any additional money ordering. I am a faithful customer for life!

Its a nice enough place. Its a pretty standard store. Average. I dont think theyre really focused on user experience or having contemporary frames or anything like that.I came for an eye exam, it went pretty smooth, and I got the prescription and I left. The doctor was a little awkward but nothing wrong with that.Nothing standout. Nothing too detracting.PS you have to go into the mall to get to the store. They have a door that opens up from the outside but it is temporarily or permanently blocked from entering or exiting.

Clean environment. Friendly receptioniststaff. The optometrist was knowledgeable and very helpful. There were three of us, instead of making us wait they took me, and my two daughters back to back. When my youngest kept trying to read her letters and having to redo the eye exam they were patient with her. They clearly explained our price range with insurance. Plus realizing there was a mistake with a pricing issue, the staff caught it right away and immediately issued a refund. Thats impressive.

Last year we went to Visionworks and received excellent service. The doctor explained everything and was friendly. The staff was friendly. This year was the exact opposite. When we walked in we werent greeted. There was a woman at the reception desk with purple hair who was very rude. I was about to sign in and she finally spoke to me in a rude tone stating you dont need to sign in! I said ok she then says in that same rude and annoyed tone what are the names! At that point I asked her if she had an attitude or what the issue was she just stared at me. I gave her our names. The doctor was still friendly but he seemed to rush through our visits and they werent even busy. He did not discuss my childrens results with me and I am not 100% confident with the prescriptions he gave us. The process to pick glasses and pay was very long and delayed. During this time two young ladies that were helping me were the only reason I didnt give 1 star. I noticed the doctor chatting with one of the other staff members so I asked him about my kids results and any recommendations he has. Visionworks puts a survey website and a phone number on the receipt to call if you are not happy; but, neither of them work. This was our last visit to this location. We wont be returning.

The only issue is its a little pricey. Maybe offering a annual vision plan would be nice. Overall service was excellent

This was a wonderful experience! Everyone there was pleasant, professional and at the same time very personable. The eye doctor was awesome... he said he was a floater for now. The girl doing the other testing was so sweet. And when I went in the back to pay for the glasses, the conversation was fun, he knew the benefits of my insurance and there was no stress involved! Quite the opposite from the Avondale store of which I will never go back! Visionworks Christown was awesome!!!

The team was extremely friendly and welcoming. They were also very solutions oriented and got me into the pair of glasses i loved!!! Thank you

I have been disconnected 3 times Will they disconnect me for a fourth and fifth time? I will report back.

Excellent Dr. Paid extra to not have my eyes dilated. Painless. Insurance covered the cost of 1st pair. 50 pct off 2nd pair. Great selection

Scheduled an appointment online, when I first arrived the front ladies just made it so awkward and don’t make you feel welcomed. No energy when engaging with them. Doctor was fast and wonderful to provide my new prescription & also the gentleman that helped me check out my glasses was also very nice & welcoming. Days later, I get a text that my glasses are ready for pick up. Tried calling this location 4 times today and it just plays some hold music & then hangs up!! Very inconvenient for someone who has questions.

The entire staff was very helpful. Very clean office. Great choices on glasses and sunglasses.The doctor was very informative and I learned new things that other places never told me about.I would love to go back and use them only my new insurance doesnt cover them. This was the best office I have used in 50 years .

Today I went in for an adjustment for my glasses. They were a little bent and and widened out. Bernard P. was the worker who helped me. He was wonderful. He was very attentive and welcomed me as soon as I got there. While helping me he was engaging and was dedicated to ensure that my glasses fit well and that I was satisfied with how they framed my face. Also making sure I felt comfortable with them on. Due to him they fit better than they did when I bought the glasses. I definitely plan on coming back to this store!

I was very please with my experience. The exam was swift and simple. The DR explained why my current glasses were giving me the issues they were and with the new script I am confident I will no longer have headaches.As far as buying my glasses I like the selection available. They had a range of prices starting at $70 and up to $200. They were all very helpful and friendly. I was able to get a 2nd pair 50% off even with using my vision insurance! Amazing deal!!I will definitely continue to come back.

First time going to Visionworks Christown Spectrum AZ. Number one they care about being safe checking your temp on arrival, social distancing and cleaning equipment after each patient. The place is super clean, the staff is super friendly and helpful. The Eye Doctor was knowledgeable, friendly and answered all questions. I do recommend this place. Thank you Visionworks.

Do not go to this location! Customer service is horrible! I have been transfered to voice-mail hung up on and disrespected. Alexa answering the phone has been rude repeatedly. I was guaranteed my glasses by the second. Today is the fourth and I was given the response they arent sure what happened but the best hope is they might have an update around the sixth. Nothing in that helps. I work in a hospital and need to see to help our patients. This does not help.

They didn’t let me know if my contacts were mailed or supposed to be in store, turns out they were in my mailbox for over a week in summer time! They also never answer the phone and when you let them know they act rude about it. Wanted to try some place new but I Should’ve just kept going to America’s best!

I was very happy with my experience at Visionworks. I especially liked it that they took our temperatures as soon as we walked in and everything was nice and clean. The lady that did the pre exam was very nice and kind. The eye doctor was very professional and knowledgeable.. They had a lot of frames to choose from and how they keep them cleaning is very helpful. They were also able to get me a good price on my glasses because of the insurance I have from VSP. My husband has an eye appointment next Tuesday as well

The doctor was very friendly and helpful. The girl that helped with the frames was great

I was really uncomfortable in the retail space. The first man helping me was talking about how he wished he could “smell the bacon” that we could all smell cooking in the food court. Which was not comforting since loss of smell is a sign of Covid. Then the guy who came to take over had his mask hanging below his nose. I asked him to fix it and he said it kept sagging... after repeatedly seeing it drop within minutes. I left. The Dr. office protocol was good and then the retail team wasn’t taking it seriously. Now I’m stuck with no glasses because I didn’t feel safe in their store.

I won’t go anywhere else!!From the moment you walk in the door until you leave all of the staff are very friendly, knowledgeable, helpful and willing to answer any questions.Thank You!! =)

Awesome people work there

Very clean. COVID process was up to par. Extremely friendly staff and my appointment was at 5:15 and I was seen at 5:15. Overall great experience.

The Optometrist was friendly, prompt, thorough and explained everything very well for the average layman. The optician was knowledgeable, experienced and very helpful in recommending what would be best for my situation. Highly recommended!

The optometrist was very knowledgeable, the staff was nice. I dont think the prescription lenses was worth the price. It wasnt even Hi-Index 1.67 like Im used to getting with the price I paid for, not getting glasses here anymore maybe contacts. Will come again for the optometrist, 5/5 on my eye exam.

Have had many glasses. The last two sets from Visionworks have been far superior than any that Ive had before. Will never go anywhere else!

I would not recommend. I didn’t even need to go in to the office to make that choice. I scheduled an appointment online and took time off work to go. They called me about 20 minutes before my appointment (I was already heading there) to cancel. They blamed the website for double booking appointments but they were booked out for days so I’m guessing they made the mistake of taking too many clients and not being able to handle the work load. I was driving so didn’t notice the call but listened to the voicemail letting me know. I tried to call back to see what I can do but waited on hold for over 15 minutes before I finally gave up. I was able to schedule a same day appointment with a better company so I guess it worked in my favor.

I had the best experience today at this location. I had a gentlemen named Bernard that helped choose the perfect pair of glasses for me. He was so professional and friendly and really broke down the sizing of the frames to me. He really took his time and picked options out for me because I was having a hard time doing it myself. He even had to deal with a different customer that was rude to him and he handle the situation so politely and professional. I just want to say thank you so much, your customer service was top notch and vision works is so lucky to have him as an employee.

Great job. Perfect social distancing policy. Dr. was fast friendly. He answered all my questions. Selection of glasses are more than adequate.

Good service but did not provide RX script. Impossible to contact via phone or live bot chat.

I so recomend this place great ppl..very clean and the best of it you dont sit around to be seen..they have great services...

Both my husband and I had our appointment 30 mins apart and we were in and out! Office staff and doctor were amazing and so friendly.

Doctor was ok and did same day appointment however its been over two weeks and I still havent got my contacts. When I call they say they were delivered but they cant find them. So from the day of my actual appointment and now trying to locate where they put my contacts it has been about a month process. Very disappointed. First call gentleman said contacts where delivered but he cant find them. He was going to look more and call me back. No call. Few hours later I call again stephanie seemed to be upset she had to do her job. Rudely put me on hold for about 15 minutes and never returned to the call. So I Hung up called again she picked up and said please hold again but transferred me to someone else. He then explains they cant find my contacts that they will give me a free trial. Which is nice and a obvious solution considering its their fault my prescription isnt there. But its not the colored contacts that I paid and have been waiting for. Ive never had such a issue with any other company before. I most definitely will not return here for refills (picture is proof of the time waiting on hold)

Not sure if the phone number actually rings the location or not. The phone system disconnects users, and the message directing users to the website is especially annoying. We have been to this physical location, and did not notice the phones continuously ringing, or operators being overwhelmed with phone calls as the hold experience would indicate.

Great experience! Very thorough Doctor and staff were very professional and courteous. Highly recommend to everyone!

FAST, EFFICIENT GREAT CUSTOMER SERVICE! THEY DISINFECT EVERYTHING AFTER EACH CUSTOMER! THANK YOU FOR THE PRECAUTIONS!

This particular branch is awful. Their phones never work so you can forget ever trying to call them. The people there are very unprofessional.

Not answering there phone line. On website can t reschedule appt. Or contact a person.

The salesmen in sunglass area were nice but need to have more knowledge of coverage. We almost lost 100plus dollars for buying glasses which were covered under insurance and were free from eyeconic online store of VSP!

Very thorough, very safe. Friendly staff and environment.

The worst experience ever. The blonde at reception was disinterested and not helpful at all.Walked right out and went to Nationwide Vision. I’ll never go back here. Choose a different location if u like Visionworks!

Consummate professionals and very personable. Never thought Id laugh so much at the optometrists office. Hes GREAT! Stella helped me pick out THE perfect frames! She was no-pressure sales, listened to my style & colour preferences, and was SUPER friendly!My second time at this location & I will continue going to this store because of the quality of service.

He was awesome. Had problems with my contacts the texture wasnt right in the contact lens was uncomfortable, wasnt able to see the letters while wearing my contacts just a lot of issues he went ahead and took care of all that. He took the time to talk about my contacts.

The office staff and doctor are very nice and efficient

Great experience, had a very professional staff from the time you walk in to the time you walk out.

Their schedule says they close at 7pm on Saturday, it is 6:14 and the entire store is closed.

Im very happy with my glasses. I recommend this vision works to everyone.

I went here kind of last minute, they made room for me to get my exam done. I loved the doctor and the staff was extremely friendly. I didnt really understand my benefits too much but then Michael helped me and told me what my allowances were and helped me pick my glasses which I loved. Got my glasses two weeks later. I recommend Visionworks for anyone who is needing an eye exam or even some new glasses. Great place.

Very friendly staff. Appointment was fast & easy. Very helpful and knowledgeable staff.

Very bueno exelent

The staff was welcoming and the eye doctor was kind and informative. Friendly service from beginning to end.

Great customer service, knowledgeable staff and easy appointment process.

Everyone is so helpful and friendly. I was surprised at the ease of getting the exam, picking out frames and then picking them up. I was shocked that it only took 2 hrs, because they had my eyeglass prescription right there in their lab. Truly the best experience Ive had in buying new glasses and frames. Thank you all so very much! I will be sending family and friends to you for their vision needs.

As usual, I had a great customer experience at Visionworks. Very professional but not in a “stuffy” way. Staff was friendly and courteous. The Dr made me feel comfortable and confident in his work.

The Optometrist that I saw was super informative & Funny. He made me feel as if I was visiting a good friend not a just an eye Doctor. My experience was excellent. The staff was kind and service was quick! Great prices too- I think I found a great fit for myself and my family.

The Dr. was extremely friendly funny and informative. They really made us feel comfortable and took the time to explain my insurance to me. They were not pushy and really let us take our time. For sure coming back here

Doctor was awesome! Great personality and explained everything clearly. Didnt feel like he was just trying to get the exam over with😁 many thanks

Excellent customer service, they make you feel important and will get your vision back. Cool they make the glasses in house too. Bring your insurance card though cause its pricey but great quality.

It was a great experience for me. The staff was friendly and welcoming to me. I will be happy to recommend this place to my friends.

Excellent experience from begging to end.The receptionist was friendly and helpful, the assistant is very professional, the optometrist is outstanding, and the gentleman who fitted me for my new glasses was very knowledgeable and helpful.All I have to do now is get my new specs, and I’m sure they’ll be great.If not, I’ll be back to let you know about it!

I was very pleased with the professional and courteous service that i received. The staff was caring and polite. The optometrist is very knowledgeable and made me feel like he cared about my impaired vision..THANK YOU GUYS

Great place for an eye exam. Was able to schedule online. Completed most of the paperwork online though an email link. So was ready to go when I arrived on site.

The staff was very courteous and helped me through the process of my exam. Dr. Drabinsky was caring and put me at ease explaining the examination and walking me through the process, making everything so seamless. He was very professional, easy to talk to and answered all my questions. His recommendations helped me immensely.

Loved the service. The doctor was friendly and great. They take very good care of you there would recommend to anybody.

If I could give them a 0, I most definitely would. Had two appoinments at 10:00am and 10:15am today and was having a hard time looking for frames I liked, since I thought they carried Kate Spade at this location. We still had paperwork to fill out being new patients which I completely understood. At 10:04am the male worker comes up to us and in a very rude demeanor while raising his voice he stated, You need to hurry up and do your paperwork now. Therefore, we went ahead and left taking our business elsewhere.

Overall good place, got me in on time and out in a timely manner

Tried calling several times and no answer

Couldnt have had a better experience. Doctor was great. Professional and personable, and very informative. Stella was also great to work with. Of course Ill be back, and recommend to others .

The doctor we saw was understanding and made us feel like we were his number one customer. Thanks for the great service.

The Doctor and staff were very thorough and patient with my special needs son. It was a great experience and he is excited about his glasses. I would definitely recommend this Visionworks office!

The doctor was very thorough, answered my questions and gave me great advice on how to care for my vision. Place is very easy to get to and staff very helpful.

Customer Service Calls - I called a few times during business hours and each time never was answered. There answering system seems to be that after a certain amount of time the phone hangs up automatically.Then when I went in to make an appointment the office itself seemed to not be cleaned.

Great experience! Stella was super helpful and informative. Super friendly reps. Thanks for everything!

They go above and beyond with their service. I just moved here from San Antonio and the service here is leaps and bounds better. Kaelyn went the extra mile to insure I was set up to get my new sunglasses last minute. They couldnt accommodate my needs at this site so she set me up away another after my eye exam. I highly recommend!!!

Great experience at this Visionworks! Everyone here was friendly and helpful. Will definitely be back.

Staff were great and helpful. The hours are what working/productive people need. Good prices. They pick-up the phone quickly. Walk-ins as well. My only complaint is that its corporate, which I despise. I didnt quite feel the high pressure sales that the other reviews are complaining about. I enjoyed my time.

I had accidentally went to the wrong location but when I arrived instead of letting me walk away they checked and offered the next available appointment. I ended up only waiting 30 minutes. I believe I seen Dr Hale and wasn’t sure if I needed the pupil dilation exam since I’ve never had glasses before. Instead of taking advantage of a clueless and concerned patient he did the normal eye exam and said he actually had seen everything he needed too. When he could have just billed me extra for an unnecessary exam. The staff was all super friendly and patient. My ONLY CONCERN is my glasses taking a long time to be made I went in on the February 27th and they say they won’t be ready until March 12th. The woman beside me said it had taken 3 weeks. But because they had extra adjustments

Another WONDERFUL experience at Vision Works!Dr. Judith is the BEST! She is very knowable about eye care. Also very sweet and caring!She takes time to listen to your needs. Also a Great selection of eyeware!Vision Works is the place for eye care.

Staff is friendly and knowledgeable. The Dr. Is awesome. Very knowledgeable, friendly and humorous. I was in and out. Location was good. Office was nice and clean.

The eye exam was great.Adding come to find out I have no insurance and the guys was very rude and could not help me. He never offered the warranty and I thought it was covered. Will not ever go here again.

Terrible customer service. I called to make an appointment and they pick up and hang up the call immediately

All of the staff at VisionWorks are extremely customer service driven! Every time I have scheduled my appointments I am in and out of there very quickly. They also have good discounts on a second pair of glasses or contacts even with insurance. I am extremely satisfied with my visit! Thanks VisionWorks!

They were excellent., very helpful, and very affordable. the doctor was very knowledgeable. I would recommend them to everyone.

Dr Michael Drabinsky, was great with our kids. He was approachable, and patient. He had some great recommendations and the whole experience was wonderful!

Got some awesome sunglasses and regular everyday glasses at this location! I met the manager Joe who was super nice and willing to help. He referred me to work with a lady named Stella, She was so attentive, respectful and professional. Had an awesome expirence there, I would recommend anyone to go there!!

Dr. Harvey was awesome and STELLA! Stella was amazing and made my entire experience so great that I plan on returning to this location for more frames in the future just for her charismatic personality and killer sense of humor. She really knows how to make your day 👍

Hands down the best eye glasses experience I have had. I came in as a walk in and was able to be seen very quickly, less than a 30min wait. The doctor made me feel comfortable and asked questions to make sure my prescription was 100% accurate. While checking out frames I was helped by the general manager Joe who was halarious if you are partial to dry humor. He found a pair of frames for me that I liked even better than the ones I chose for myself. He also helped me work out some issues with my insurance, leaving me with a deal I was more than happy to take. Would recommend this location to anyone and I will certainly be coming back

The staff are very friendly and my exam was very thorough. I got all the bells and whistles so my glasses were expensive but worth every penny.

I had the best time with the doctor and the eye glass specialist they were very friendly and took care of me great customer service from both felt welcomed and comfortable

Great experience here. Very thorough and listened to any concerns I had and answered my questions. Definitely recommend them.

This place was awesome! They had me in and out. Dr. Drabinsky was super cool and it was obvious that he is very intelligent and the staff was very very helpful. I am definitely recommending them. Actually, I recommended them to my girlfrind and she is going in next. Big thumbs up!

Doctor was was a good listener and explained everything very well.

Doctor was really nice and the staff was very friendly my appointment went smoothly they called me ahead of time to make sure everything with my insurance was good to go

Worse customer service ever. Will never do buisnesss here again! And Will make sure to tell friends and family to beware of this place!

I had an overall great experience, all of my issues were addressed with great care; I hate that air puffy thing and the girl who helped me, talked me through the whole thing without it bothering me like it usually does. The doctor who did the exam was great and listened to every concern of mine and helped me find a better fitting contact lens. My previous experiences at other places hasnt been that great, I always felt like I was rushed and they didnt care to listen to what I was saying, but Visionworks made the whole experience wonderful. Thank you!

Do not come here Run. They took my money. Joe the manager called for me to pick up contacts. I waited 4 hrs. They refused to give me the free trials contacts. The doctor attacked my daughter. The police is now involved for the assault on a minor on the Doctor. Visionworks refused to give me anything but assaulted my kid. I had paid in full weeks ahead. Hr told me that they would take care of it and I wasted 4 hrs at the store got nothing but my kid assaulted by the Doctor. Visionworks puts paying customers and theyre families in danger and says our legal department will call u. We dont know when..Dont call us*Hr* She still has no contacts.Honestly Go with a company that cares that you can see. All Visionworks cares about is money. $400 for 1 pair of glasses with insurance is ridiculous. I paid that much and look how they treated me and my kid.

Gotta say Im very happy with the people working at this location called Friday to make an appointment. They saw me the same day and just picked up my glasses today on Monday. Fast and the Dr and staff are very friendly and dont rush you or push to hard about up sales. Will definitely be back.

Stella Went above and beyond our expectations she was able to get our prescriptions from previous doctor That would not release them Thank you for assisting My wife in picking out the frames thank you for professional customer service