We enjoyed being able to make an appointment in advance. This meant the store was not that busy at all. The young salesman was very helpful and got us on our way with an upgrade to our current phone. He transferred the data over and everything and we were able to do this in about 30 minutes.

Oscar was knowledgeable and professional. He sold me the iPhone accessory I requested, and explained current AT&T iPhone offerings. People like Oscar are the reason I recommend this particular AT&T store to colleagues.

Daniel provided me with excellent service today at your AT&T store. I am challenged by technology and his patience and clear instructions certainly upgraded my skills as well as my IPhone and IPad. He is a genuine person and displayed a true interest in how I could use the many features of these new products. I recommend his salesmanship skills and he made my experience especially beneficial. Many thanks to Daniel! I am one happy customer today! Joan

This AT&T store has the best service team that I have ever worked with. Me and my wife have literally come in the past 3 days trying to figure how to move our plans over from other accounts and every person we’ve met with has been so helpful and kind. The assistant manager Earl is the man!!!

This is my favorite AT&T store in the Phoenix valley. Their employees are really knowledgeable and they always have phones that other stores rately have in stock. Typically I am in and out and very happy with the experience

My salesman was terrific. Very knowledgeable and easy to work with.

I decided about almost 2 years ago I’d try AT&T. Turns out I really hate at&t. Me and my family are just about ready to cancel them. We pay for 5G and good service. But it’s a lie. They have no 5G I moved from el mirage to central I also door dash and no matter where I’m at there is no service on my phone or 1 bar or get this I’ll have all 5 bars up and no service no nothing. Won’t load. We get our calls cut off because of service I’m just done. Over it. Ready to go to another line.

I pre-ordered the iPhone 13 and was told the iPhone 12 case would fit, so I bought one and it did not fit. I could not simply come in an exchange for the correct case, I had to get in the queue and wait an hour when all I had was a simple exchange… a $50 case for s $40 case… The store needs a process for dealing with simple transactions, especially when they are the ones that steered me the wrong direction to begin with, I had already spent an hour in the store for the first transaction and should have been able to simply make an exchange and get out of the way.

I stopped in at AT&T to get help with my ear plugs not working and information on how to send pictures to my 90 year old brother. Christian took a lot of his precious time to educate me and as I left, all was working. I am a very happy camper. When this great grandmother is stuck again, I will always return to Christian. He is very patient and highly knowledgeable.

Janelle helped me transition to a new iPhone. She was so patient, professional, and thought ahead to what I was needed next. It is so refreshing to see great customer service in large companies like this. Kudos to Janelle. Thank you!

Last November I entered the store expecting to have my brand new iPhone 11 unlocked. What ended up happening was I returned it that day, announced that I wanted my old plan back and absolved myself of any further entanglements (or so i thought) regarding the new phone. it didn’t turn out that way.For the next four months I was charged over $100 each month for the phone line attached to the phone I’d urned in. Each month I called, raised hell, was told it was ending and there’d be no more charges for the phantom line. December, January, February, and March I heard the same lip service.I filed a dispute, but never received any type of response. I boycotted paying them. They left my phone on.In the end, I wound up paying every penny of the billing for a line I never had access to nor used once for a total of over $400.I have been a loyal customer since the seventies thinking I was hooked up with the best, never realizing just how unscrupulous they can be.For an outfit who’s purpose and focus is communication, they demonstrate little skill at it themselvesAt&tAdvice?Shop around.

Damian was supremely helpful in assisting me and my mom to get all of her cell phone issues sorted out. He made it an easy and pleasant experience and worth the trip. If you’re looking for expert help, go see Damian at the Camelback Store!

Jenelle has been very kind and helpful throughout the process of our phone upgrade and phone trade in. She is very knowledgeable and smart. It couldn’t be a better experience for us.Thank you for keeping up with the good spirit and kindliness.

Daniel was helpful and friendly the whole time we were there. He answered every question patiently. Great customer service.

Great experience working with Estevan fast efficient 15 minute isnt 15 minutes save me $45. Extremely happy to continue my my service with AT&T. Im also very happy to see see and here good values and support in the surrounding staff.

Where’s Christian? He was amazing, but I’ll settle for second best Oscar, darn it :/

Oscar was an awesome rep. He helped me out so much. I met his manager Amy and she was very helpful and knowledgeable as well.

Óscar was more than amazing with us. Should professionalism. He is the one to go to! I’m assuming it is commission based- DEFINITELY ask for him. Pleasant experience. Thank you, AT&T. Thank you Oscar!

Good and fast experience! Was able to buy an apple watch on payments on my plan. But thats up with he hounding of TV service at every AT&T store!? No means no! But overall staff was great

Goodyear was not able to assist. One staff stated product not in store. Other staff said it was in stock to another customer.

Helpful employee, BILINGUAL, educated in phones and the plans. I have been with the company since they bought Cingular. Oscar is THE MAN.

I had a great experience working with Christian, he was very knowledgeable and helpful. Every time he left he excused him self and was very polite. Customers knew him by name and where happy to say hi to him. That told me Chris is one of the best store representatives.

Christian had the most patience with me. I came in very demanding and pushy and he was able to calm me down and help me with the issues my iPhone had. Love coming to Amy’s store because they give me the best service

Enjoyed coming to AT&T store in Phoenix for possible service. After getting to the store on 20th & Camelback, I met Representatives Henry & team(Jess & Amy) who all made me feel welcome and provided me many options to consider for service. After carefully reviewing their offers, I decided to switch to AT&T TV. I would highly recommend this team to anyone interested in a professional team and good deal.

I would like to point out that this is by far the cleanest store I’ve been to. Their employees take pride in cleaning after you leave, making sure everything is sanitized for the next customer. It was a pleasure working with Ezequiel and Jessica, they where both very helpful. If I could give them 10 stars I would! They deserve a raise !

Outstanding service by Amy and Christian. They where both amazing and knowledgeable very personable as well. I’ve never had a manager introduce her self and make me feel welcome. It was nice to see that Amy cares about her store and is willing to go above and beyond to make sure I left happy. Will come back for sure! You guys have a customer for life !

Estevan was awesome, knew my name walking in, we chatted he listened. Minute 18 I’m already leaving the store and mew phone already to go. Wow is this an Apple Store? Wait I can’t believe I’m saying this, it’s faster!

Anthony has been so wonderful. Anthony took the time to listen to me and hear what it is that i wanted for my service today and delivered just that, and helped me understand even further what would serve me best. Anthony helped me find the perfect accessories for my phone, i can’t emphasize enough just how thoughtful and patient he was when he helped me. Thank you Anthony! I wish we could clone him!

Miguel was by far the most amazing, professional, helpful, flawless at&t employee I have ever met. Will absolutely be sending all friends and neighbors to this store! Thank you Miguel for making our experience so smooth and easy!

This store can be busy, but well worth the wait. Oscar Was very energetic and committed to helping me out . Love coming here specially knowing the allow my dog (Pablo) inside without giving me a hard time, as a pet parent of 1 this is very important to know I don’t have to leave Pablo in the car. love you at&t

Nestor was amazing and patient. It was a pleasure working with him and the team today. The ease of upgrading my phone today was amazing!

Chris has an Amazing attitude, even with a mask on I knew he was smiling. That alone made my day. Best place to come and get a phone in the 602

I visited the store right before closing and Connie and Pamela spent an hour and a half after closing to help me out!! They set up my account, helped me get the right phone, applied my screen protector and case. Great attitudes, knowledgeable about products and plans, and awesome service. This is the first time I’ve ever set up an account with AT&T and the experience they delivered in store gives me the confidence that I’ll be a subscriber for many years to come. Thank you Connie & Pamela. I highly recommend this location.

DO NOT COME TO THIS STORE!! They only had the iPhone I wanted if it was a new line. The moment they couldn’t get me to change my number/add a line they said they didn’t have the phone anymore.

Had an amazing experience with Jessica, Anthony and Amy! Came in with the worst issue but all three tackled my problem. Things happen, but At&T was able to make things right. My fear of having to leave to another carrier where quickly gone as I saw how all of them genuinely cared about me. If you are looking for a new carrier At&T on camelback is the way to go!!!

Miguel was amazing helping me fix the router that I have, initially we thought it was the boulders near my property who where blocking the signal. Miguel took the time to trouble shoot my device and also help me pick out a nice case for my iPhone. Without Miguel I wouldn’t be able to watch my suns games! Thanks micky you’re great

Jenelle was awesome! Lowered my payment from Verizon and set up everything for me. Also her smile was absolutely captivating, and it was hard not to get lost in those brown eyes of hers! If your in need of a new phone go see Jenelle you won’t regret it!

Jenelle was the best ever. I was hacked and she helped me with new passwords and so patient with me, because I am not tecky at all. I will always come to this location. Thank you, thank you 👏 👏 👏 👏

Anthony was so welcoming and so great in replacing my defective cord. He is an awesome employee who solved my problem completely. Give this guy a raise. He’s customer service skills are superb. Thank you for hiring him. He has a great attitude and is very knowledgeable on all the products. He makes me proud to have my service with AT&T

JANELLE, WAS PHENOMENAL. She listened to exactly what my needs were and found the perfect solution for me. She made me feel at ease and that she was my personal consultant looking out for my best interests vs a sleazy salesperson. ASK FIR FOR JANELLE WHEN YOU NEED TO BUY, UPGRADE OR SWITCH SERVICES.

Chris and Amy where great! They showed me how to watch tv on my phone. The patience they have made everything so much easier! You guys have a customer for life ! Gracias amigos

Y’all. Listen. Alex and Earl made this incredibly easy. FirstNet discounts were applied after Earl explained everything in detail then Alex ran me through pricing, packaging, quotes, set up my new phone, new watch, and my iPad servicing. It took some time, obviously, but was so flipping easy! Go see them. 1000 stars.

Wow...incredible service, fair service. Can’t ask more from an experience at your store. Not to be too long but if people understood the customer service that employees like Anthony gave to me in my short visit there it would make them come in more. I now want to see about other services here at AT&T.Again, thank you for bringing in people like Anthony. I see so many places with customer service issues to not say anything.

Came in for a case for my iPhone 12 and left with the best service from Miguel, this young man is amazing! Miguel will let you explain things and then offer a great solution for any of your needs. Great attitude! Thanks Micky

This place is a life saver!!! Litterally was hours from my phone shutting off because I couldnt switch my credit card online on my phone. Because Im on autopay! So I get there and I couldnt get it because I didnt know my old password or my old credit card number. Now the store is closing because. Then I believe his name was Estevan I will go find out to let everyone know for sure what his name was because hes excellent comes up to me and the other AT&T employee and ask whats wrong and now its 6:00 and the stores closed well I explained to him my situation and then so did the employee and literally called somebody on AT&T got it handled in like 7 minutes and then boom I was back on auto pay they switched my account credit card information everything was done and the bill got paid.look this locations in a really nice spot I got everything you need there from iPhones to Samsung everything stocked up I dont have anything ran out customer service there is pretty good honestly Ill just go right there if you need to find an AT&T store they helped me theyll definitely help you

Best customer service. I knew exactly what I wanted and Estevan assisted me in getting my Samsung while touting all the benefits of my plan and didnt try to upsell me. 10/10 recommend!

**OSCAR IS THE BEST! ** Thank you for ur awesome service. Going back next month for my sons graduation gift 🎁 Best consultant

Henry was a spectacular salesperson and consultant! I came into the store for assistance with my old phone, however, Henry was such a dear, that I bought a new phone! He was so kind and patient with me! What a guy! Henry deserves a raise! I thank Henry, once again!Dr. Johnson

Love coming to this store! The energy, the vibes are great! Oscar was nice and very talkative. P.s go suns!! #beatLA

Nestor was super nice to me, very well dressed young man! Very educated and very knowledgeable. Nestor was amazing at installing my screen protector. He made sure my Samsung s21 looked amazing

Great job Ezequiel, very bright young man. Outstanding service. Ezequiel answered all my questions and was very patient. I came in on edge ready to cancel my 10 lines with AT&T, however this kid has what it takes to keep you as a customer. Great job!

Great experience at this store. Damian and Earl were so helpful. They sold me a new phone and transferred all my data. It was so efficient. Now for the bad..This followed an unbelievable experience at the Scottsdsle and Bell store. Even though I called yesterday and made an appointment, there was no record of it. So I waited. Then when it was my turn, both Ruben Joseph and the assistant manager,Jon McKinney said all they could do was sell me a new phone and I was on my own to transfer data . They were instructed by corporate to only be sales people and could not help people with anything else. I inquired why other people were being helped with setting up new phones by other employees,, and all I received for an answer was that due to covid they could only act as sales people. If I wanted to get at the end of the wait list maybe one of those employees would help me...Corporate, u need to look into this bad management style and employee laziness. I almost cancelled my service and went to the Verizon store.

I am extremely frustrated with AT&T as well as their insurance carrier, Asurion. I have spent over 30 days, 26 hours of phone calls and 9 personal visits to 5 different AT & T stores trying to get the issue of my daughters insured phone replaced. AT & T customer service whether in person or over the phone are unable to answer the questions that their own insurance company needs in order to process the claim. Bad business, bad customer service with a pleasant voice! It is a waste of time and money to have your phone insured!

Awesome service from your representative Nestor. Very pleasant and professional throughout the whole process. If I need to make any changes to my account I will definitely come back and see him. Thanks for everything Nestor.

Every one was very freindly. They know their stuff.

I was helped by Estevan and he was very professional and took his time to help me with my issue. Promptly. I recommend this store.

Nestor was awesome! He was very knowledgeable, professional and went out of his way to deliver superior customer service.

My husband and I finally made the switch from Sprint to AT&T! Nestor was super helpful and made the transfer so easy. He’s very knowledgeable and helped us make the best decision for our family. We are so excited for our new iPhone 12 Pros! Highly recommend this location and team.

Efficient and friendly service. My problem was resolved quickly.

Henry did an awesome job explaining everything and settling up my new phone.

Oscar by far exceeded my expectations. From the jump he was very nice and did everything I needed and more. Oscar my man, you’re amazing keep it up!

Damian was so great and his patience has to be recognized by ATT. He stayed with me the whole time while we worked on getting my service back on line after a major snapfoo with a rep disconnecting my main line. Thank you Damian.

Worst company to try do business with, I have come in 3 days in row. Every day I came in Ive been told because I came in at night the system automatically doesn’t work for certain transactions, I have a job At&T I can’t come in earlier, AT&T THIS IS PATHETIC! T-Mobile does not have this type of issues please fix your system I’m trying to switch over

Damian was the best! He helped me solve a problem that I have had for two days. Appreciate the Camelback AT&T team!

Anthony is amazing! He helped me with everything I came in for and some !!! Anthony’s great personality made what I thought would be a bad experience great! I’ve never heard anyone with a laugh as nice as he’s, lights up the whole room!

I use to be with Sprint and had questions about switching providers.Nestor the sales representative that assisted me was very friendly, polite and helpful.Even though it was a busy time, he made sure all of my questions were answered. I ended up switching providers and plan to be an AT & T customer for many years to come. Thank you Nestor!(iPhone 10 to iPhone 12 Pro)

Always a pleasure to do business with Amy and team camelback. Best store to go to if you want the best service and best deals, Christian was amazing and had great suggestions for me. Even took the time to show me how I can watch tv on my phone.

Oscar (Sr T.) was the best! It was an honor getting my new phone with him

Christian is the absolute best ! He really knows what he is doing and is very knowledgeable. Would highly recommend coming here with any questions or concerns. Lovely people. Thanks so much.

Very poor customer service from the store and the 800 Number. My mother had got another phone they AT&T 1-800 they told we her she should go to the store and have her number changed back to her original number. The store wouldn’t do it they wanted us to get a new phone and return the phone she just got. I told her that was not what customer service told us to do and that I wanted to speak to the regional manager. The store manager refused to give it out and said “if your continue to ask I’m going to have to ask you to leave”” I then pretend to record her and she got nice.Bad AT&T are there any layers around I can talk to?

Im glad I read the reviews to go and ask for OSCAR TORRES. very informative young man, charming. knowledge on all the fun gadgets at&t sells. thank u oscar. will send ovr my family to you from now on. 🙌🙌 way to go.

We were served by Henry. He made things quick and easy.

Jenelle Hansen was very helpful! So knowledgeable about all the plans and all phones! I highly recommend her and at & t. What an excellent experience!! Thank you jenelle!! We really appreciate how helpful and professional you were!

This location provides exceptional service. The reps are extremely knowledgeable and very patient. Oscar answered all of my questions and made sure I was squared away before I left. This is just the type of experience I expect from AT&T.

Ezequiel gave me outstanding customer service and all his attention! Very knowledgeable person! Thanks for being awesome

Chris was amazing, he has very kind to me and my family. He never showed us he was frustrated even after we asked so many questions

When I came into the store I was not very happy, because they were really busy and I knew I was going to have to wait for awhile until someone could help me. The manager made sure I was seated and that she would do her absolute best to help me out as soon as possible. It didn’t take long before I got help and when I did they made everything fast and easy! Thank you Miguel and Connie for your help!

Eddie was very helpful helping me out, very clean very organized location. Will never stop coming here, Amy took the time to introduce her self to me and make feel welcome and appreciated . Thank you!

AMAZING! Amazing service, amazing experience and amazing promotions. Ezekiel showed me he cared about helping me and giving me the best experience, he listened to me, assured me he would take care of everything. Ezequiel took the time to even help me set up my AT&T tv spoiler alert THE PACKAGE I GOT IS AMAZING! I can watch my favorites (BET MTV AND VH1) all in one place! I’ve never felt this important until I came to this location, who out a doubt it’s the best store!

Normally I don’t do reviews, but Nestors excellent customer service encouraged me to write one for him. Such an amazing lad and very outgoing! He made sure I understood everything and took the time to teach me new features about my phone. Will definitely recommend Nestor to all my colleagues. Gracias amigo

Always love coming to Christian he’s a great human being. Thanks Chris and god bless you child

Thank you At&T for this pleasant experience today at this location. Oscar assisted me and took his time to make sure I left with the best device for ME. I love it. Thank you, Oscar.

Oscar was great! Was able to to help me with my phone and plan.

Chris is the best, come see him he helped me with my AirPods

Christian was an amazing sale rep. He answered all my questions and concern regarding my up grade.Thank you for the help Christian

Estevan, was such a wonderful knowledgeable young man very polite, so grateful he was able to help me reconnect my phone that crashed without a reason. I am a very happy Att customer. EstevanIs an asset to your company. Thank youNanci Riss

I was very pleased with the level of service Jenelle provided when I visited the store. She was very friendly and professional. She was very knowledgeable and clear with her communication. She is a great asset to your store. Thank you for the great experience.

Thanks for the best service I have ever gotten Ezequiel. Simple amazing! Thanks for all the suggestions

Husband and i just stopped by quick to get myself a brand new iphone. we left with that and more. OSCAR was a huge help. grateful to have been helped by this young man.

Anthony have such incredible customer service and clearly explain everything. Amazing customer service Anthony. Thank you so much...

If i had to give less than a star, this would be it

Jen was excellent at explaining new phone and very patient.

I was having trouble with my service tried everything so i decided to go to at&t for help saw Henry Hanshaw WHAT A LIFE SAVER !!! He was great at his job very knowledgeable, VERY HELP FUL great customer service hes a keeper !! Will go to him only for help thank you

It was my first time being at this store and I had a great experience. Amy is amazing and has great customer service. Estevan was very helpful and knowledgeable as well. I would recommend this store.

Very friendly staff, helps in any way possible, knowledge of the phones, and explains everything so its understandable I highly recommend this store amazing service

Wow, the employees at this location are so friendly. I was helped out right away and the girl Jenelle who helped me was able to transfer all of my stuff over! Thank you AT&T!

Henry and Amy are awesome! They’re very knowledgeable and they helped me with all aspects of my trade in and getting the new Apple Watch 6 Series. The store is very clean and plenty of space to keep 6 feet distance because of COVID.

Thank you so much Janelle I had a problem with my iPhone and she helped me over the phone great experience.

I had called ahead of time to explain the issue I was having. I was told it was an easy fix and just to come in to the store for an easy fix, free of charge. I came in twice and received no help, and was treated like I had no idea what I was talking about. The issue was with my sim card and it turns out I was given two sim cards with no number attached and then was told I was going to have to pay for them. The staff was rude, and not helpful. I ended up having to drive to a different store almost an hour away, where I was helped instantly and spent less than 5 minutes in the store and left with my problem fixed.

Thanks Christian for helping me out today getting that tablet for .99 cents for my business, it’s something that will only help us keep growing