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Big 5 Sporting Goods
3560 E Thomas Rd, Phoenix, AZ 85018, United States
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Big 5 Sporting Goods
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Ra
Review №1

Great selection, clean, organized, and the associates are very knowledgeable and professional. The level of customer satisfaction keeps me coming back for over 15 years. I highly recommend going here rather than a big box store.

Jo
Review №2

Absolutely love this store! They have so many great things at amazing prices! Plus they have weekly sales and usually a coupon in Valpak.

Mi
Review №3

Helpful staff and a pretty wide selection of all kinds of stuff. This tends to be on the cheaper side for sporting goods. Pretty convenient if youre in a pinch.

Ke
Review №4

Great staff! Very helpful and nice! I highly recommend this place!

Ra
Review №5

Sales people take good care of me the handful of times I have been in there.

Na
Review №6

Its our place number one to buy footwear for our teen son, and he needs a new pair every month or two. They always have discounts, so you can get something nice for under 20 dollars. Shop assistants are helpful.

Ri
Review №7

Went to check out the shoes. Rick, the shoe guy was a huge help. Hes was very knowledgeable and was able to peg my style perfectly. I left with two pairs of shoes, a jacket and some sunglasses. Lots of great deals all over the store. When you go, ask for Rick. He knows customer service. You cant go wrong with him helping you.

Ta
Review №8

They literally have everything we need. This is our go-to place when we want anything associated with exercise, family fun, and so much more!

JI
Review №9

Sales staff was friendly and helpful. Greeted me when I entered the store, which is always a plus. Made my purchase and since it was large and heavy a second sales person carried it to my car. Good job guys!

Ag
Review №10

Looks to have some good products. They have a nice sized inventory. I just checked them out. Didnt buy anything during my visit

An
Review №11

We stopped in shortly before Christmas to pick up a few gifts. We were impressed with the selection this location had- much more compared to the location we usually visit. Will most definitely go to this location for our sporting good needs in the future.

Gr
Review №12

Sometimes this store has some absolutely killer deals on items that you would probably think of looking elsewhere for, such as Walmart or Target. Watch the ads and use their coupons. For example, they have some zero gravity chairs that are nice quality for under $60 each. Great for camping or motorhomes.

Jo
Review №13

Kid a front desk refused my business because I refuse to put a mask on, all the time his mask was under his nose and he was wearing it improperly. Very rude and unprofessional. Will never come here again.

Ch
Review №14

Pretty disappointed. I bought a Body rider exercise bike/elliptical since gyms closed down during Covid. I eventually found out it was not a good product and what I understood was that Big 5 was not accepting returns until June due to Covid. It broke pretty quickly so I worked with the warranty company two different times. They did send multiple parts but overall I’m just very dissatisfied. The machine is loud and feels like it’s going to fall apart. I called to speak to a manager and they told me they couldn’t do anything. I know it was months later but I thought they would not accept returns any earlier. Now the manager says in April I could have brought it in for a return. I know it’s not completely their fault but I’m frustrated. The manager said to me “if you bring it back I will be out the hundreds of dollars.” Well I guess I’m out the 100s of dollars then myself.

To
Review №15

My son, granddaughter and I went looking for rollerskates for grand daughters birthday and they didnt have her size, and we wanted them that day. So the associate located other locations that had her size and which they only had one. Made it to the location and yes found them. Thank you, you made one 6year old girl HAPPY!

Tr
Review №16

Its okay if you need camping gear, fishing supplies, or maybe a new hiking bag. Wouldnt rely on this store for biking needs unless you want a garbage bell brand helmet, a cheap pump, or some super cheap made in China gloves. Dont bother if youre looking for tubes or tires they dont have any. There is a decent selection of under armour clothes cheaper than most other retailers though.

B.
Review №17

Came here on black friday at 5am to get my dad the perfect gift. I love how straight forward the ads are and how friendly the workers are here. They were quick to check us out and when we couldnt find an item, they helped us no problem.

Ma
Review №18

Great service. Good place to buy athletic shoes.

Th
Review №19

Parking is good, well stocked and they have what I need for camping, hiking and canoeing. Staff is friendly and helpful.

Jo
Review №20

Staff was a great help, found the shoes I needed even though she was sure they were out.

Ka
Review №21

Didnt have enough shoe selection for women that particular day. Well last few times Ive visited. I feel all my tennis shoes there

Ky
Review №22

Grabbed some nice old school Filas.... pur white.... u know the style.....

Jo
Review №23

Im surprised this place is still in business. Came for a couple basic fishing related items and to renew my fishing license. The shelves were pretty bare and couldnt find half of what I was looking for. The cashier had to call the manager for the license but no one ever showed. After waiting for 10min I gave up and left.

br
Review №24

Was looking for a specific pair of high top athletic shoes they didnt have them but instead the store clerk found me a really cool pair of hiking boots that were just my kind. Lightweight good no quality leather and synthetic materials make up the outer and inner upper boot while a strong composite makes the sole. A lug pattern that actually grips to the terrain and doesnt clog up with mud and debris. Good laces that work with the eyelets and hooks tying up solid and dont slip. Best part was the price $34. And change. I looked them up online and the exact same brand boots through Zappos are $56. Any more questions...

M
Review №25

Great convenient store, well stocked, nice people.

Pa
Review №26

Was waited on within a reasonable time. The person who first helped was not familiar enough with the product so she asked the manager to help me. He came over right after she told him. Checkout was quick and easy. Very pleasant experience.

Ti
Review №27

Good selection and good prices. Will be coming back again.

Je
Review №28

Always find something I want here!

Po
Review №29

We went looking for mens thin gloves and got great customer service. 👍🤶🎅

Da
Review №30

Great store, the best prices. I have never shopped at any big 5 sporting store. I was shopping for shoes and decided to stop in on a whim. I was met with the best friendliest service ever. Michael and Victoria were great. Michael helped me with all my shoe needs. I would describe was I was looking for and he would bring exactly what I wanted. Victoria would hold my shoes up front so I wouldnt lose my great deal. Michael and Victoria was so kind and made my shopping experience the best. I will be going back again. Thank you Michael and Victoria.

BE
Review №31

They have great deals if you sign up for their email coupons.

Ma
Review №32

Was good but the people working there arent helpful at all. The lady put all my purchase in only one bag, and almost dropped all my stuff, because her laziness of grab another bag.

Gl
Review №33

Super friendly staff. Always helpful.

Tu
Review №34

I had decided to take a look at the selection Big 5 Sporting Good’s had in the shoe department after seeing Dick’s Sporting Goods ridiculous prices. I was greeted up front by a young man named Kyle. He followed me back to their shoe area where his customer service was second to none. He made jokes, brought out shoes for me to try on in a swift manner, had a very deep understanding of all types of shoes and what they would be best used for. His customer service never felt forced, but seemed like it came naturally. I’m sure others who have had him help them would agree! Bravo to you sir!

C
Review №35

Very helpful staff. They took the time to help us find what we were looking for and answer any questions we had. We will definitely use this store again.

Pa
Review №36

This place is the best. They are so helpful and friendly. The staff goes out of their way to make sure that you get the right merchandise. Great experience

Di
Review №37

I dont know why they make you walk through a turn style when you walk in but its janky as hell. They have a good selection of basic products, BB guns, camping stuff, shoes, punching bags. The help has always been nice and the prices are worth waiting for a sale if you can. Theres an odd feeling in the air though like theyre expecting the end if the world or a riot.

Ot
Review №38

As always had exactly what was looking for. Store associate even looked up last sale price and gave me that break.

Ca
Review №39

I went I looking for sandals. The helpful clerk showed me some on sale. I ended up buying two pair. I had a similar pair a few years ago. So comfy. Thanks Big 5 for coming through again

Aa
Review №40

Great selection. Not crowded, easy to shop and get in and out!

Th
Review №41

Great customer service first time buying on this location

Mo
Review №42

Cashier was very young and very sweet. Couldnt make up my mind and switched out merch. She was very kind and didnt get attitude like so many people in customer service nowadays. Walked out with heavy dumbbells and a nice clear scale start thelean muscle, toned machine Im ready to become.

Ga
Review №43

Very friendly staff and knowledgeable about product. Definitely gonna go back here.

Ke
Review №44

Staff is very helpful, information reqested was accurate and price very reasonably affordable...i bought work boots quite comfortable!

Ke
Review №45

One of my favorite sporting good stores prices are reasonable

An
Review №46

Really good prices. Customer service was very good. We found what were looking for at an amazing price.

Jo
Review №47

I love this place. Always on deck for any sporting necessity. Great people great costumer service.

Ri
Review №48

Great prices friendly faces also alot of help

no
Review №49

This place is really a cool place. If you have ever been to an Academy Sport and Outdoors this place kind of feels like a down scaled version of Academy. You can get a ton of your sporting needs met at this place.

Ma
Review №50

The staff is fantastic. Even though it isnt a flashy store the staff is great. Juan, Evanely, and Michael helped me find what I needed, helped me fix my return issue when I had to come back, and were very personable and kind. I always return to this location when Im looking for a apparel and shoes for less than I can find anywhere else.

To
Review №51

Everything was fine except the show and sometimes anent help want very knowledgeable with firearms and blades section maybe or someone who has better knowledge but other than that it was a good experience

Ke
Review №52

Friendly staff, Ric was very helpful with shoes. Staff wearing masks

Ca
Review №53

Got a good deal on a nice pair of sneakers for $25.00 dollars.

Al
Review №54

Went to get a couple things. Customer service was great. Got what I needed in and out

Ch
Review №55

The clerk honored a Saturday sale sign...on Friday! Nice atmosphere.

Do
Review №56

Great sports store. Super friendly staff. Every thing for every sport. If they dont have it you probably didnt need it.

Al
Review №57

Got a sweet deal on an air mattress. Nice coupons on the deals of the day

jo
Review №58

Really friendly staff, I just wish they had a wider selection of high end camping gear.

Da
Review №59

I buy mainly shoes and sunglasses from Big 5. Excellent deals when they are on sale and my feet dont have much of an arch so i have to try everything on. The staff is great when you have their attention.

Mi
Review №60

Always got what I need if not They can get it shipped

sa
Review №61

They over charged me for items on sale but I noticed right after I left the store and they fixed it almost immediately. So that was good. Not a lot of selection for my particular sport. But the staff was friendly. Seems like their Point Of Sale (POS) system was pretty out dated.

Wa
Review №62

Never a complaint for this little sporting goods merchantile, and its a wonder it survives, but with a well stocked store, easy parking (their very own and shared with no one else), and attentive employees, Im surprised I dont come here more often!They really carry everything you need, and Big 5 sells guns and ammo, and a very nice selection, I might add. Prices are very good, and like I stated earlier, the staff is eager to help.

St
Review №63

Always have stuff in stock

Ji
Review №64

Its small and cramped, for a sporting goods store, but it appeared pretty well stocked. I was only wanting a Buff. They didnt have that brand, but they had another kind. It wasnt quite as good as Buff, but was adequate. The store had a mom-and-pop vibe to it.

Ro
Review №65

When theres a sale on an item were looking for, we go here. But typically, we avoid it because the store is too crammed. They need a larger space or put less racks out or something. It feels claustrophobic every time we venture in.

Ma
Review №66

I was waited on by a great salesman. He knew I love purple and tried his best to find me purple shoelaces for my new Nikes.

Do
Review №67

Great sports goods store, now SA is no more

Pa
Review №68

Always great deals on shoes and work boots. Great helpful staff as well !

Da
Review №69

Very nice store. Well organized and well kept.

Sa
Review №70

Theres some hidden gems and unbeatable prices. Staff is always very helpful

LA
Review №71

Nice location, friendly cashier, and lots of choices. They will honor their newspaper coupons price if you show them the online weekly ads photo (no physical coupon needed), bought two sleeping-bags for the trip at $15 each while orig price $69.99 thats awesome!

N8
Review №72

Manager followed me all around the store with a suspicious hawk eye as if I came to shoplift. Coincidentally works around the specific areas where I am looking at their selection of Fila fleece jacket; very negative and off putting vibe that I found very insulting; very disappointed in the shopping experience and overall customer service.

Da
Review №73

Staff was friendly and helpful. Been to Big 5 a number of times and various store locations. Lots in the stores. Good sales prices. Very consistent store to store.

La
Review №74

I really enjoyed going to the store. They have a variety of different sporty things to look at and buy. They are also extremely helpful. I bought a lot of my exercise equipment there.

Na
Review №75

Good customer service.

Mi
Review №76

It was nice that I was able to get quality running shoes and use my $10 discount coupon. No Problems!

Ly
Review №77

I love the store at Christown better than the other on 36 street!!

Da
Review №78

Great deals and inside is nice. But its time to remodel the outside of the store. Other wise I would of given it a 5 star.

Gr
Review №79

Big selection, good pricing.

Sa
Review №80

Got my inline roller skates here and they rock

He
Review №81

Had what I needed to keep my customers happy!

Ro
Review №82

Found everything we wanted and the employees were very helpful and friendly.

Ti
Review №83

Great deals on quality fishing poles.

Li
Review №84

Very helpful, knowledgeable staff and carry most things. Easy in and out at this location. The lot is sort of gross though, could use a good power washing.

Lo
Review №85

Love to shop here for hubbys golf supplies and disabled sports equipment.

Jo
Review №86

Good selection of items. Great staff. Very competitive pricing.

Sh
Review №87

They were helpful with finding the right skates for my daughter. The cashier was sweet too.

DA
Review №88

Right now they have great deals in snow boots

PR
Review №89

Was here to buy me a cue stick, the manager and other lady were very helpful in finding me a good deal. They helped me the coupon from their website as well. Kudos to both of them.

Ne
Review №90

The store is layered out well and the prices are good if you go by the ads.

Ch
Review №91

No protective masks worn by the employees at least ones that I saw. Terrible service. Must be rolling in the cash in order to ignore customers. I won’t return at least not during the COVID-19.I’m going to escalate with corporate contacts.

Sc
Review №92

Its a cool place. The employees seemed to be over staffed and very bored. I got asked if I needed help 6 times during my visit.

Li
Review №93

The staff is helpful. They know where things are. Will be coming back.

Is
Review №94

Great staff had what I needed in stock and god bless the one day sale deals

An
Review №95

Husband got a great deal on a new pair of steel toe shoes, on sale! I looked around it all the great deals they have on sports wear, shoes, camping needs and so much more.

Ga
Review №96

The little Big sporting goods store. Nice stuff. Reasonably priced. Cheap tennis shoes especially if you need Wide Width.

Ry
Review №97

If youre into camping. They have a great assortment of equipment. Staff is always very helpful

Ro
Review №98

I was on my lunch hour and made in and out less than 30 min and needed help with heavy boxes and a worker was on it helped me all way to my car you guys are awesome. .

Bi
Review №99

Great sales, close to home, nice people work there.

Li
Review №100

Very slim selection, your better off going online and using sale codes

Information
84 Photos
100 Comments
4.3 Rating
  • Address:3560 E Thomas Rd, Phoenix, AZ 85018, United States
  • Site:http://big5sportinggoods.com/
  • Phone:+1 602-955-9601
Categories
  • Camping store
  • Sporting goods store
  • Clothing store
  • Outdoor sports store
  • Running store
  • Shoe store
  • Sportswear store
Working hours
  • Monday:10AM–7:30PM
  • Tuesday:10AM–8PM
  • Wednesday:9AM–7:30PM
  • Thursday:10AM–7:30PM
  • Friday:10AM–7:30PM
  • Saturday:10AM–7:30PM
  • Sunday:10AM–7:30PM
Service options
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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