The servicing team set very clear expectations up front and then over delivered by having our bike repaired sooner than anticipated.They called, just as promised, to inform us so we could get back on the road and enjoy our bike.This team is great, whether you are a hardcore cyclist or an occasional rider, they treat you with respect and are super helpful.

These guys here are the real deal... Customer service and technical ability is a five star in my opinion. First time I walked in there they did a great job fixing my bike... They even went above and beyond to replace a tire I didnt know was flat with a leak. No charge, just showed me some love. Reason for the review is they are a quality repair and sales shop anything bike related.

We had a stroller with flat tires, the small dog rides in it when sidewalks are too hot. We were very pleased with thicker inner tubes and the help to fold it up and put in car. Thank you for the quick, excellent service !

These guys are just awesome. They made sure I am comfortable with the bike I buy. After I bought a bike from them it had some issues within a week. I took it to them and they got it fixed in just a couple of days. Stephen has been really helpful for us. He made sure I am comfortable with the seat adjustment. He also made sure that the bike stand in our car is fixed appropriately. I pleasantly had an awesome experience with these guys!

Global Bikes is amazing! We bought a trike with another company due to no trikes really being in store anywhere then had Global bikes put it together, it took very little time, two days top in our case! Then a month later I got a flat while out and same day they put on new thorn resistant tires! Over all, they’re quick with great quality and great customer service! Thank you!

Awesome service, they fixed my daughter’s tires for her Trek bike same day. The staff was knowledgeable and professional. Will definitely be taking all our bikes here for service.

They helped me find the right bike for me while also coming in way under my budget. Very knowledgeable. The only way Id go somewhere else is if the current level of service decreased in the future, but it sounds like that would be against their buisness model.

Another excellent experience. Got my bike there just over a year ago and it has been one of my best purchases. Prices were a little high, but the service is excellent maybe beyond excellent.Well worth it to make this your bike shop.

Doug was super helpful, knowledgeable and friendly - got me hooked up with a new bike that I absolutely love. Thank you Doug!!!

Jim was very helpful with the decision between a standard StumpJumper and EVO!!

Great experience buying e bike over the phoneCheers to the whole staff especiallyJohn who knew every detail of the bike and was awesome over the phone .,. Really hard to find that these days … John was the reason I came in !Mgr Doug delivered the bike to me and again explained the tech details .. bravo guysA non rushed buying experience is really appreciated .

Stephen was extremely thoughtful and had my safety foremost in his thoughts when repairing my old Trek bicycle from 1991. He oiled my bell so that it would ring again and he even placed a metallic blue brake wire cap at the end of the wire so that it matched the new metallic blue pedals I purchased. He understood that my bike was my only method of transportation to and from the workplace and made a concentrated effort to get the repairs completed before close of business on Sunday. All of his ideas improved the look and operation of the bike and I will definitely be returning to Global Bikes & E-bikes in the future. They have an impressive selection of accessories. You’re actually spoiled for choice there, which is odd because how many of our local bike shops told us during the pandemic before they permanently closed down that they couldn’t get any new shipments? This bike shop is different because they’ve clearly got connections!

Took my 10yr olds bike in today after he took a digger going through a puddle. The guys were so helpful and kind!! They doctored up his bike and helped me find a new helmet. 5 star service from start to finish ⭐️⭐️⭐️⭐️⭐️

I was really disappointed in this shop. I called before coming in to get a quote on replacing the tube in my daughter’s bike. I brought it in, they quickly replaced the tube, and then told me the cost would be double what the original quote was. I never appreciate bait and switch tactics.

Second time stopping at this particular store. The people here are great and friendly. We spoke to James and he was really helpful. He helped us pick out a bike for my daughter, showed me how to work the air pump I had bought for my bike and even shared with us some good places to go riding. I will definitely keep coming to this store.

Great experience with Tom, salesman. Had some trepidation walking in the door at first, couple of years since I had a bike but he made me feel very comfortable with the whole experience. Awesome service and I bought a great street bike. He kept bringing up relevant things that I wanted to know about bikes before I could think of them! Stressed that I was welcome to come back in for any concerns and I know the shop is sincere about that. I’m confident they really care about everyone who walks in.Anne, happy customer!

The best is the business, Stephen was incredibly helpful and patient as I found the perfect bike!I made payments and was able to acquire all I needed to start my more environmentally friendly commute.

The service was very good, and my daughter is very excited about her new birthday (big-girl) bike. While we’d love for a bit more selection (colors), we understand the limitations from COVID. We also love their commitment to service for the lifetime of their bikes.

James was so helpful in figuring out what was wrong with my derailleur. It turned out the part was under warranty and although this is not a brand that global bike sells, they helped me with this, submitted the claim and installed the part once it arrived. They kept me in the loop with the whole process and I honestly could not have asked for better service. Thank you, James, for going above and beyond!

Not friendly, horrible attitudes, especially if you have a return, too many other shops in town, won’t be back.

I love that Global backs up their products with free tune ups for the life of the bike. They are also very willing to provide advice for novice riders like my wife and I. I just really WISH you guys had a location in the West Valley.

Purchased a bike online. Ken at Global bikes put my bike together and had it back to me in under the anticipated 2 week wait time. They were great discussing tire protection options and answering my other questions. I can’t wait for them to start back up their bike maintenance classes! Great service and communication. Highly recommend.

Great bike shop, very customer focused. The guys at the Ahwatukee store are the best.

I took my E bike in to get two new tires and was able to get it back the same day but didnt need it that quick and picked it up the next day. All work done with no problems at a fair and reasonable price.

Very knowledgeable staff. Very helpful in getting me pointed in the right direction to start mountain biking and showing me a few tips to get on a bike again after all these years of not riding one.

Amazing service and phenomenally kind customer service. I was walked around and shown/sized for everything I needed. Once I purchased my bike they took swift carfull care of it to have it ready for the road. This was my first visit to the last bike shop I will ever go to. THANK YOU GLOBAL BIKES TEAM!! (James is one of the greatest)

Very welcoming bike shop, with the amount of effort these guys, especially Vince, put in.. i felt i was under charged. The guys were awesome and i definitely will switch my bike shop business to Global Ahwatukee. Thanks guys, appreciate you.

Took my bike in on Saturday, it needed a lot of work and it was ready the next day. Super fast service.

These guys were very knowledgeable and helpful. Not knowing much about bikes, I feel happy with my purchase.

Great service,everyone is very knowledgeable about bikes and accessories. James was awesome. Recommend them for anyone wanting to start bike or to those experienced riders. Thank you

I made a phone call to Global bikes in Phoenix. Doug answered. I told him what I was looking for. He said, I coincidentally have three of those in three different colors. I drove to the store directly, upon entering the store, Doug, recognized me from the earlier conversation and called me by name and said, “ let me show you the 3 bikes!”. He said, “you pick which one you like and we’ll let you take it for a test drive,”which I did. He then took my bike to the one mechanic who adjusted and made ready. I also browsed the store for additional accessories. Doug was very knowledgeable and answered all my questions. After I purchased the items, he handed them to the mechanic who installed them. I took the bike out for another test drive, made one more adjustment to the brakes and I was loading my truck with my new bike. I was impressed with the service, it was after 5 on a Saturday, three guys working the store, multiple people coming in looking and buying products. It was very smooth and efficient.Upon returning home, I told my wife about the experience and we will be back to buy her a bike very shortly. Thanks guys for the efforts during Covid and Saturday that made my experience great!

This is an awesome bike store. They are very knowledgeable about bikes and have a great selection. With several locations they had in stock the hot selling ebike I wanted. Definitely recommend them.

They had a pretty good inventory relative to other bike stores I researched. I bought a Specialized Rock Hopper and a helmet. I get free tuneups for life for buying from them. Overall excited for my new bike and happy with the experience.

Great staff very knowledgeable. Quick service and very fair pricing!

Super friendly and helpful to my mother when she was having her bike repairedQuick and knowledgeableKen did great work on the repairs

We visited a couple of bike stores in search for a balance bike for our toddler. Global Bikes was very helpful even though our purchase was small in in comparison to what they have there. We will definitely go back to purchase bikes for my husband and myself.

Doug and James were both very helpful and professional during my bike purchase. I am very happy with the transaction.

If you ride, want to ride or just want to upgrade your current ride, Global Bikes in Ahwatukee is your one and only stop. I purchased 2 bikes from them in the past 2 months and couldn’t be happier with the quality of the bikes, the customer service and the attention to detail. Doug, their sales specialist, is second to none. He delivers every time. Look no further than Ahwatukee Global Bikes for all of your cycling needs. Way to go Doug!!!

James was a big help and gave us a great deal on a specialized ebike for the wife. Shop was well stocked and organized.

Stores called global bikes and e-bikes brought my e-bike to get looked at with the throttle problem and they literally tell me that they dont work on eBay they have a service sign right up front that tells you $60 for non global bike sales to maintenance ebikes but yet they cant help me with mine. Also wanted $60 to change a tube. Not just ridiculous price but also rude and unhelpful. Invite users beware and go elsewhere

We bought our bikes there around two years ago. Buyers remorse got the best of me and thought why didnt we just grab a couple of cheap bikes and assemble them ourselves. Well fast forward, lifetime tune ups worth it. I took a tumble and my rear gear was bent, took the bike in and all I had to pay for was the replacement part. The staff are always friendly, professional, and very helpful. I highly recommend 👌.

After 22yrs of riding the same bike I thought it was time for an upgrade. They had me come in and ride some bikes, help me find the right size, and what worked best for me. My bike wasnt in stock so they ordered it for me. The model I was looking for was hard to get, but they gave me a date, and they delivered. Great experience, call and talk to Doug.

I had to take two bikes in for a simple repair. The staff was friendly and gave great customer service. And repair costs are super reasonable. I won’t go anywhere else from now on.

Great selection of quality bikes. Place is run by highly knowledgeable employees that care. Highly recommend to anyone looking to purchase a bike at any level. Entry to expert!!

Recently shopped here to buy kids helmets for my son and daughter. Staff are always very helpful - service was great, in and out pretty fast. I have also been using Global Bikes for bike maintenance for the past 10 years, getting annual tune-ups, installing new components, and their prices are always very reasonable. Highly recommended!

Came in from out of town with no tools. My daughter had a flat on her bike...Vince and the fellas at Global were super nice and helpful. They totally got me out of a jam. Thats how a business should be!!Thanks!!

I went in looking for a 24 MTB (really hard to find-but they had one) and came out with an XXS 26 which Im super excited about for my son! The staff was helpful and I think in the big picture this will be a better bike that will last longer too.

Global gave myself and then my sister A-1 customer service when purchasing our new bicycles. The guys are very knowledgeable, friendly and all around great. If you are in the market for a bicycle, stop by there store, you won’t be disappointed.

This is the second Global Bikes Ive bought from and its a nice shop. They keep a lot of good bikes in stock. The staff are friendly and knowledgeable. I havent seen any of the elitism I sometimes get with other shops. The staff all seem eager to help you with whatever your two wheeled interests might be.

Bought two bikes for my son and me. James, the GM, was great over the phone and in person. Super easy experience. Great customer service.

Very good place to shop for a bike. Very courteous staff. So far I have seen one of the best place to shop around. Very easy going and humble staff helps you and explains all you questions. I would recommend this place and J on counter is handling stuff good. I have gone to other bike stores and didnt find good hospitality like this store. Golbal Bike is definite place to go if you are looking for a bike purchase. and among those this location is Top rating so far.fix ur issues quick. I would like to visit again

Huge shout out to the Global Bike team especially Doug! I am looking to get into the bike scene and Doug was able to ensure I had everything I needed. Also my girlfriend needed her pedals changed and they were able to do it ASAP. If you need a bike, need work done on your bike, etc. - this is the place you want to go!

Wonderful experience! I was visiting Arizona from Minnesota and rented a couple of Stumpjumpers from them for a few days. The bikes were amazing and set up just right! They also rented a bike rack for the car which was a huge plus! I will be a return customer any time Im in town again! Thanks for the great bikes and helpful tips!

Honest, fair prices, attention to detail. The guys at Global Bikes in Ahwatukee are professionals.

Came in on Labor Day with my husband to pick up a bike I purchased the week prior. Vince assisted getting my bike ready and perfectly sized for me. My husband was interested in a bike and Vince was extremely helpful answering all questions. He took the time to try to find one in inventory at the other stores with no luck. We ended up pre-ordering a bike with Vinces assistance. His service was great and his knowledge was impressive. This is a go-to store if you are looking for great service and great bikes!

Great shop! James Moreno and his staff always take good care of me. I recently went in to upgrade to a new road bike and got a great deal on a barely touched demo model. Got very fair trade value on my old bike, too.Hats off to their service department as well!

Place is awesome! The nice girl fixed my tire same day!

Great Bike Repair ServiceBrought in my Sons bike with a leak in the front fork fully expecting to spend $200 on a rebuild. Their techs did research on the propriety fork and ended up solving the problem for just $15. I truly value the honesty and the quality work.

Great staff, very knowledgeable and friendly, picked up one bike and took my other in for a tune up

People are amazing: helped me find the perfect road bike per my needs and budget, tuned up the bike so that I was ready to hit the road. This is my go-to bike shop. If you want to consult with the most kind person ever, ask for Steven.

Great selection of bikes, professional and knowledgeable staff. No sales pitch or pressure- just helpful and respectful staff. Check out the bikes, take a spin - great overall experience. Love my new bike!

Great Customer Service. Honest fair prices will definitely be my one stop shop for all my family biking needs

Went in for a fix that was above my head as an intermediate DIY mechanic. Vince paused his project to diagnose the issue and fixed it in less than 5 minutes and wouldn’t take payment. Everyone in the store was super friendly, this is definitely the place to go for service. Thanks guys, you have earned my business.

Experienced excessive vibration from my front wheel and took it in to the Ahwatukee Global Bikes store. They put it on their wheel alignment jig and determined it had a flat spot. Vince was able to adjust the spokes and remove the problem. Works great!

Very down to earth people that go the extra mile to see you smile I love Global best bike service I ever had

The service guys were nice. But there was this creepy guy at the front of the store that was just following/watching us the whole time with his arms folded and interrogating us, What are you looking for?? Did you find what youre looking for??? Are you ready to check out?!?!?. He really wanted us to leave or something. Maybe thats why the store is empty. Coronavirus is just the cover. Whoever is the owner/boss, please retrain this guy!!!

Always over the top service, and the guys are always there to answer questions, give expert advice, and help in any way they can. They build relationships and have clients for life like us.

Had the wheelset repair finished in the time frame that was guaranteed. Helpful with getting some additional parts for the wheelset as well.

These Dudes, ROCK!Great Shop.I’ve purchased 3, beautifully riding bikes there.They’ll take care of you!K.P. Eagan, the Tukee’

I have purchase 3 bikes from Global over the past few years, appreciate the expertise and support from most staff. They’ve increased their Electric Bike stock.

Charging 69 $ for bike tuneup which is too much for the amount of work they do in this package. Kept my bike for 2 weeks. I didnt see any bolt unscrewed or loosen ( it has all dirt and rust ). No basic cleaning performed . Not even grease/ oil applied to the chain or any other critical moving parts. No one talked about any other option available option. Its better to go to bike saviors and do it on your own .

Doug did a great job ensuring the bike was appropriate size, reviewed specs to match my goals. Did not try to push or oversell accessories. Stephen then put it all together. The store also offers free basic services for the life of the bike. Great team, great service.

As soon as I walked through the door, I was greeted and served!

I had a wonderful experience purchasing my first road bike at Global Bikes – Ahwatukee! Doug is knowledgeable, provided great advice for a new road cyclist, and ensured that I was a well-informed customer. I didn’t experience any pressure to buy at all. It is clear that Doug and Vince have passion for the work they do, and because of it, customers are rewarded with fantastic service! I highly recommend this bike shop.

Stopped by for a 30 day maintenance check up and the guys were very knowledgeable. Educated me on a few things I can apply myself. Very satisfied with Global. 🚴🏻‍♂️💨

We had a very good experience purchasing our bike here. James was extremely knowledgeable, helpful and friendly. He took the time to answer all our questions and even shared some tips for ordering a bike rack for our vehicle. Thank you for the awesome customer service...we are very pleased!!

Just hope they can to my bike up before I go to Flagstaff with my niece is a nephews very important, and very tired

Doug took his time with us. Large quantity of bikes in stock.

Global in Ahwatukee is great. They offer the highest customer service around and do great work. I recently took a bike in that I had trouble finding a fix for, but they not only found the problem they fixed it and fixed it fast at a fair price.

Super friendly and helpful staff. I just needed an axle nut for my daughter’s bike lost on our move and they gave me a pair no charge. Thanks!

Global bikes Ahwatukee went above and beyond for me today. I have purchased bikes here before and needed expert service on another cruiser bike that I bought somewhere else. I rode the bike in on a Sunday, they were slammed, and they dropped everything to make a couple adjustments to get me back biking. I simply cannot say thanks enough about the service and cool guys that work there. Global bikes is awesome!!!

I took my rear wheel in last Friday to have them install new bearing and they let me know it was ready the next day. I did a quick 60 miles today and the rear wheel is back to its quiet self. Great job, much appreciated!

This is the second Global Bikes location at which I have purchased a bicycle. This time it was my first ever brand new mountain bike (2020 Specialized Fuse Comp 29...also recommended!!). I initially entered the store to window shop, knowing I wanted to check out some mountain bikes to make a purchase down the road. The staff member that helped did not put any pressure on to buy, and was especially helpful and patient as I asked all of my newbie questions. That point is especially important to me and is the primary basis of my 5 star review. I CANNOT STAND pressure sales tactics, impatience, and/or elitism. After an afternoon of research and sleeping on it overnight, I returned the next day to make the purchase and couldnt be happier. A couple of other quick positive notes: 1-I have since been back a few times for maintenance and all interactions have been great. The employees just rock and there doesnt seem to be the elitist attitudes you can find at some other shops. 2-Before I left after receiving my new bike, the staff went over some of the features and made sure the fit looked right. ...And two obligatory negative comments: 1-Upon replacing the stock pedals I discovered the originals were installed sans grease. Im assuming this was done as most people replace the stock pedals immediately (I did not). 2-Since COVID struck the wait times for repairs have become extreme. I do understand we are in an unprecedented time and it would be difficult for any business to know the correct adjustments to make. Hoping it gets better in the future. Stay safe out there and ride on!

They were wonderful! I was serviced right away and they were friendly and super helpful, especially the manager, James. I will definitely go back!

Great staff!Great selection of bikes.Great service.

Great service from Vince at Global Bikes. On time, good communication, work on bike turned out great.

First time buying MTB, costliest bike I’ve ever bought. James, the store manager, was very helpful throughout the process. A year later, went in for a tuneup and everyone was great!

You guys are awesome!! Every time I go in there, no matter what for, it is a great experience! Love this place and the people!

Went with my wife to Bike Masters to outfit myself with a bike and all the needed accessories to restart cycling. Left disgusted after the staff completely ignored us even though there were no other customers in the store and there is no way they could not have seen us (not a big store). Went to the next-closest store which was Global Bikes, not knowing anything about them. What a difference! All the staff were friendly and attentive and happy to answer any questions we might have had. We dealt primarily with Doug B who was willing to work within my budget and spend whatever time was necessary to ensure I felt comfortable. The atrocious service at Bike Masters turned out to be a blessing in disguise.Also should point out that I was initially looking to buy online. For me that would have been a mistake because the advice of experienced cyclists was much needed, and now I have a store to go to for free tuneups and knowledge sharing.

Knowledgeable, friendly, patient and honest. We had a great experience and we will go back when we need service or when we want to upgrade!

Great staff and helpful with product selection. Service is great!

I have always had great experiences purchasing my bikes at Global Bikes but this time exceeded my already high expectations. I came into the shop a few weeks ago with an intention of training for a tri and not having any background or knowledge. Doug stepped right in and provided guidance and extreme patience. I didnt leave with a bike that day but he kept in contact and when I was ready to purchase he gave me all the information and tools I needed to feel great about my purchase and even gave great training advice. Thanks to the team at Global and especially the Ahwatukee store!

Great service and love my Stumpjumper!

Best bike shop in Ahwatukee. James and staff were very helpful in answering my questions and test riding bikes. Once I was ready to buy, they had the bike ready with upgrades in no time. Top notch bike shop!

James, the manager was very helpful. So nice he help my wife mount her new bike on onto our car. Thanks James.

I brought a bike in used that I had just bought elsewhere and James took care of me. He taught me how to work the gears, fitted my seat up for my height, filled my tires with air and gave me tons of other helpful assistance. I really have no intention of going anywhere else for my bike needs. It was a wonderful experience.

Friendly folks. (Which can’t be easy, during a pandemic, when every customer represents a health threat.) They’re open late on Saturdays until seven; I couldn’t find another bike shop open after five on Saturdays. I walked in a little before five on Halloween with two tires/wheels that needed new tubes, and they finished within 45 minutes. I had some great pizza and an IPA while I waited at a family-owned joint in the same shopping center.

Great experience! Very knowledge and helpful staff. Worked with me to purchase a bike in my budget. I highly recommend this bike shop!

James, Doug, Ken and the whole crew are amazing!!! Always willing to take the time to fully answer questions and provide assistance, and I come away from every visit with great tips on a new ride to check out. Appreciate all that you do.

So completely rude. I stopped by to see the shop and was treated as though it was a bother. Wont be back.