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NAPA Auto Parts
2711 E Bell Rd, Phoenix, AZ 85032, United States
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NAPA Auto Parts
Comments
V
Review №1

No issues. Got what I was looking for. In and out in no time.

Ti
Review №2

Friendly staff. Eager to please

Sh
Review №3

The guy i had was really slow and didnt explain how old my battery was. Didnt say how much it was prorated only how much I owed to replace it. I think it was less than 2 yes old. Have yo check my receipt later in my glove box

Da
Review №4

Bad customer service!! Manager not good!!

Li
Review №5

Very helpful. Appreciated it!

Ya
Review №6

Helpful person behind the counter

Pa
Review №7

Very good customer service. They do the job and prices are great

Es
Review №8

This store s employees go out of their way to help. Highly recommended

Wi
Review №9

Had nothing I wanted and was way to expensive

Mo
Review №10

Never let me down always get my my parts

Da
Review №11

Usually always has the parts i need on hand or next day shipping.

Ma
Review №12

Unlike other parts stores that require you to tell what you need 8ft from the counter Napas counter is open for business. Forget the other places come here instead!

Ja
Review №13

Very nice place to get parts for your car, very nice people to help you out with parts for your car.

Me
Review №14

Uncharismatic but very knowledgeable staff. No staff were wearing masks when I went in today.

Jo
Review №15

The staff is very friendly and helpful.

ch
Review №16

They always have the parts I need and good quality ones too. Thx!

M
Review №17

They don’t do price match

Da
Review №18

The store is nice. Make sure that you have your mask on. The staff when I went in was against using them. I will be using the 7th street and Hatcher location. They seem to care.

M
Review №19

Thanks to Rhonda for the easy return on my tire chains today. It was a little extra hassle because I bought them from Oregon where they don’t have sales tax, but she was able to give me a refund no problem!

Ja
Review №20

Friendly service and had the part I needed in stock!

Pa
Review №21

I was looking for a Air Conditioning Door blend Actuator for a clients SUV, they had the part on hand so I didn’t have to special order it. They stayed open late for me to get the part because I was stuck in traffic driving there. It was over an hour away from where I was but worth the drive. I was able to fix the clients SUV and get them on the road and everyone was happy.

Da
Review №22

After my last visit to jiffy lube they really messed up on my drain plug . After visiting 3 other shops that couldnt remove it I came here and they took it off fast and easy . Definitely gonna come back here again

Ro
Review №23

Great service nice store

Ti
Review №24

First auto parts store I have been to in 11 years that doesn’t price match a brick and mortar competitor. Sad they probably won’t last long just like the competitor across the street who couldn’t stay in business through the current situation going on in the country

Ja
Review №25

Great store for all of your automotive needs. I always need things last minute cor clients and this is my go-to store. Prices are fair and staff is friendly and helpful. If they do not have the item I need theyre always willing to order it or call another location to see if it is available.

Ga
Review №26

Didnt have my part. Found one another NAPA

Gi
Review №27

The drivers for this Napa shop are absolutely crazy tail gating brake checking And speeding over 20 miles over the speed limit. Once you can find out what store they are from I talk to the manager and told them what was going on after the driver was screaming the dispatcher also came out to scream and be insulting. Even if you remain calm the drivers and the dispatchers will be very aggressive towards you. After talking with the manager he said he would contact the owner and talk with them but Im finding this hard to believe after an employee came out when I was leaving the tell me to leave a review to make sure the owner got in contact because the managers dont do anything.

Mi
Review №28

Staff went above and beyond to help me locate a part. Needed the drive belt urgently but it’s not a common length and I had no part #. Jesse went out of his way to find the # and locate a belt. Great customer service.

St
Review №29

Helpful great people.

Du
Review №30

They had the part I was looking for!

Ri
Review №31

Poor customer service, no name tags but I asked and the name was Pam. I needed to return 1 quart of Napa brand transmission fluid but I couldnt find the receipt in my car. Was told nothing they could do, And that was it, no offer to let me exchange it or to get store credit? Just no receipt no return, have a nice day. Ill be buying my parts from a store that tracks my purchases by my phone number from now on.

Da
Review №32

Very helpful knowledgeable friendly staff! We have a Napa commercial account across town and had to use it while we were heading out of town for a personal trip. Had to replace the radiator on the spot! Thank you all for the help!

Je
Review №33

Much cheaper then the rest and they had what I needed for a 98 GMC

Ja
Review №34

Good staff.

Ja
Review №35

NAPA saved my day the 5th auto store I went to happened to see them when driving almost forgot they existed. Only place to stock a brake caliper bolt for Wrangler. Who would have though every other store would take 3 days to get. Kind of a thing you need asap when your forget to tighten one and lose it on the road. I will now go to napa first

To
Review №36

These guys are awesome, they had the parts I needed in stock at reasonable prices and they offer a military discount to veterans.

Al
Review №37

Great costumer service! Edgar was so nice and helpful!

Er
Review №38

Very helpful and professional staff. I found better quality parts than I was expecting.

Je
Review №39

Great selection of parts

ro
Review №40

Napa is one of the better if not the best place to get auto parts in my opinion.

Ke
Review №41

Great staff, helped with vrake lines on my classic car.

Al
Review №42

On a trips NOTB, into the Phoenix and needed some parts. For some reasons my reviews have disappeared and now Google wants me to put them back. This was close to where we lived.

Mi
Review №43

Pricy but seem to always have what you need. Thx

ma
Review №44

Nice people 👍

Sh
Review №45

Best customer service and best parts ever needed

Lo
Review №46

I am so sick of poor customer service! Amazon for me from now on!

Ri
Review №47

It is rare that someone posts a review when things are consistently good. I am all about no surprises. I thought that Orielly and Autozone was the discount brand, almost always my purchases at Napa are close or cheaper. I think the Napa Brand is great quality! It is 10 minutes further down the road but well worth it.These guys will go to the end of the earth to help me find a solution, they take there time with me which may upset the next guy inline but I leave with what I need to make it a single trip. I dont have time to take two trips to the store, one and done for me at Napa on Bell.

Bo
Review №48

Fast knowledgeable service...these guys are great!

Ja
Review №49

Always helpful with any question about your vehicle.

Ma
Review №50

Make sure to order online through the app for big discounts, prices ar ed different

Jo
Review №51

Remodeled store, prices have become reasonable.

Fr
Review №52

They had my parts, and your man made it possible, to find the parts. Thx

vi
Review №53

Worthless employees. Zero customer service

Pa
Review №54

Very helpful and went the extra mile

Ch
Review №55

Guys working there are pros no bs

Li
Review №56

Poor customer service

N
Review №57

Didnt have part I was looking for.

S
Review №58

The service at this store has dropped way off. I would only shop here for my fleet of trucks but I wont be anymore. The service is bad. The store manager shouldnt be a manager talking like she does to customers.

Jd
Review №59

Really good customer service

La
Review №60

Carl is parts Jesus!!! Amazing

Da
Review №61

Went In For A Specific Part They Said They Had . When I Got There They Tried To Talk Me Into Buying An Inferior Brand . They Did Not Have The Part I Called About So They Lied .Totally Wasting My Time. I WILL NOT BE SPENDING MY MONEY HERE ANYMORE !!!

Pa
Review №62

Have everything you need for cars and trucks

Ch
Review №63

Great part help

st
Review №64

They had the parts I needed.

Eg
Review №65

Sexiest workers alive

mi
Review №66

Had all I needed

Ro
Review №67

Always got the park

Dm
Review №68

Parts.

Te
Review №69

I had an emergency of a battery and they alluded me

Ar
Review №70

Good attention by the staff that attends.

2c
Review №71

Yes, what you are looking for, but for my taste it is slow

Ef
Review №72

Expensive

Ce
Review №73

Well

Information
9 Photos
73 Comments
4.3 Rating
  • Address:2711 E Bell Rd, Phoenix, AZ 85032, United States
  • Site:https://napaonline.com/stores/az/phoenix/2711-e-bell-rd?cid=pl_yext_jobber_NapaAutoParts_31364
  • Phone:+1 602-344-2000
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–3PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:8AM–5PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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